Safety Insurance Group provides private passenger automobile insurance in Massachusetts.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:15AM to 4:30PM |
| Tuesday | 8:15AM to 4:30PM |
| Wednesday | 8:15AM to 4:30PM |
| Thursday | 8:15AM to 4:30PM |
| Friday | 8:15AM to 4:30PM |
20 Custom House St, Boston, MA 02110
This company is an absolute joke you better hope and pray that you never get hit by anybody with their insurance or you will regret it for the rest of your life. These people could care less about you or your vehicle they don’t answer calls they will hang up on you they will just flat out ignore you avoid them at all cost !!!
They are very slow to pay a claim they have profit sharing and they sure act like it. It’s been in a year and a half since I got t-boned my car was totaled they still don’t know what to do how much to pay me they’re trying to get it the lowest ball figure they can!!!
Don’t insure with Safety. Once they get you into a Policy, it’s horrible working with them. Poor customer service. It takes hours just for someone to answer the phone and once they do answer, they tell you they are closed and can’t help. …
Terrible customer service, absolutely the worst experience I’ve ever had. Don’t waste your money. These people don’t care about you or your vehicles. They never send you how much you need to pay for your payment I have 3 months pay highs …
Terrible customer service, absolutely the worst experience I’ve ever had. Don’t waste your money. These people don’t care about you or your vehicle.
Edit: it’s now been 4 months without my truck. Due to safety insurance “company …
If I could give Safety insurance less than one star I would and as soon as I’m done with my current claim I’m shopping for a new insurer for my vehicles/trailers. Literally my adjuster will not respond to emails or voicemails customer …
My son was hit by someone covered by this insurance company. My son called to see how to file a claim. The very rude representative was not helpful at all and after finding out the car is in my husbands name said “if the car isn’t in your …
We have had a VERY FRUSTRATING experience dealing with a senior adjuster at this company. She has never returned any emails or phone calls that I made to her. I was in an accident in The Fall and have not been able to resolve my issues. I …
High cost insurance that give you the run around when you attempt to cancel your policy. I spoke to someone about canceling my policy and was redirected 3 times before being told that I needed specific paperwork before I could cancel. I …
I’ve had Safety auto and home insurance 6+ yrs and I never had any issues. All of my auto claims had been resolved in a timely manner. Just recently I filed an auto claim via website on a Sunday and Monday morning my adjuster, Ryan Simmler, …