Bank with University of Michigan Credit Union at our convenient locations in Ann Arbor and enjoy easy to open accounts and great loan rates. Visit … See more
Rude and unprofessional. Won’t come back to this location. The one on Jackson is much better. They know me and my company by name and are always kind and prompt
I am always treated great at the credit union and the employees are nice and they always make sure I have the help I need!! Great place to have an account!!
Very friendly and accommodating staff. I went in looking for a box of uncirculated pennies (I know, weird request), but they treated me with the same respect they would give a “high-roller” who walked thru the door.
The people here are really nice and extremely helpful. They have video games for waiting kids, and a coffee station with a Keurig for members to grab some coffee. I love that they moved the branch to this location because it’s so close to me.
All branches are in some tiny store or strip mall, gps says many locations and you pull up to each of them with no indication of a branch being there!! Never have trouble finding locations except for this bank! Like I’m supposed to know its in a building hidden on the third floor somewhere. Closing my newly opened account immediately!
The absolute worst. EMU sets up our pay card through them. As such, I can only withdraw from the EMU location. Now the EMU branch is by appointment only (no drive through) and they still won’t let me just go through a drive through. Thanks …
I never thought I would bank here. I went into the bank to inquire about a home mortgage. I ended up talking with Megan N out of the state st. location. We ended up opening a bank account with UMCU, and I couldn’t be happier. Megan N was …
Awesome. Brand new location. The buildings architecture creates open spaces with natural light. This location offers and easy access with push button doors, complementary keurig, brew cups. I have noticed the wonderful staff and …
Awful. I have an auto loan with this bank. They offered me the opportunity to skip a payment for a $30 fee. I payed the fee and they took the money out of my account anyway, overdrawing my account. I had to leave work to visit the branch on …
I have a couple loans with them and beyond that I have spent some time doing other business too (training) with leadership there. They have been great to work with and they had the lowest rates in the area for our two loans. Everyone has also always been super helpful and friendly, which matters!
I live out of state, so visiting in person is not an option for me. I have been trying to pay a bill for a week now. Calling 10 times a day (no one EVER answers, no voicemail, nothing), left emails, the online bill pay doesn’t ‘support’ my loan. What a joke.
Avoid like the plague if you want to do something besides online banking or if you have other options. Scheduling an appointment several days in advance is required to visit a branch in person, and they may not have appointments at branches …
At one time this was a great credit union. Recent “improvements” make it worse and worse. The straw breaking the camel’s back is there is no longer after-hours deposit capabilities. THE TOUCH SCREENS DO NOT WORK. MOST OF THE TIME I HAVE …
The bank started a new online system, which requires all members to enroll in. It requires an account number, but I do not know mine. I have tried calling multiple times today, and the line is either busy, or says “the line was not picked …
Slowest Drive thru service I know. 2x had to wait over 20 min before 10 am. at the State Street Branch. 7-8 employee cars in rear, no customer cars out front. 1 person working 2 lanes. 1 lane closed, 6-7 cars backed up. Today I was the 3rd …
Not only do you have to wait on the phone for over a half hour every time you call, but the ATM at this location is often down with no sign or warning until you get through the entire process. …
Save yourself the hassle never bank anywhere else, absolutely amazing customer service! Angi Scheidman ❤️branch manager is one of the best people I have had the fortune to work with put me over the moon with her attention to detail and …
Good bank
Great service
Wonderful Service
Excellent in every aspect.
Great service as always
Great service and banking
Quick service, very welcoming.
They are a great bank!
The staff are super helpful and kind.
Website down all weekend. What’s going on?
No phone, went to Wolverine tower, only an ATM.
Excellent staff and service! See you as an INDIVIDUAL.
not full staffed teller service. Just atm.
This is just an ATM machines in the wolverine tower… wasted my time going here
Very helpful and better rates than a bank!!!
Nice staff very helpful with all my business needs.
Five stars just for Meredith you are so helpful
Best customer service, rates, and assistance anywhere, hands down!
Samson is a wealth of knowledge and has helped me so much in my endeavors.
All UMCU credit unions are terrible. Do not use their services.
Need too kno atm phone number left bank card in the machine.. thanks for the help
Great credit union, I’ve had an account there since I was in Penny Pioneer almost 20 years ago!
Rude and unprofessional. Won’t come back to this location. The one on Jackson is much better. They know me and my company by name and are always kind and prompt
Worst experience with an auto loan i have ever had
Julieta Krout Is really not professional, called her 3 times, regarding auto loan, she never called me back. I’ll take my business elsewhere.
I am always treated great at the credit union and the employees are nice and they always make sure I have the help I need!! Great place to have an account!!
Staff is so helpful and nice. Never have an issue when I have a question thst I need answered. I am very satisfied with this credit union!
Very friendly and accommodating staff. I went in looking for a box of uncirculated pennies (I know, weird request), but they treated me with the same respect they would give a “high-roller” who walked thru the door.
The best! Been a member here since 2012 and have always done me right. Real easy to get replacement debit cards
The people here are really nice and extremely helpful. They have video games for waiting kids, and a coffee station with a Keurig for members to grab some coffee. I love that they moved the branch to this location because it’s so close to me.
All branches are in some tiny store or strip mall, gps says many locations and you pull up to each of them with no indication of a branch being there!! Never have trouble finding locations except for this bank! Like I’m supposed to know its in a building hidden on the third floor somewhere. Closing my newly opened account immediately!
The absolute worst. EMU sets up our pay card through them. As such, I can only withdraw from the EMU location. Now the EMU branch is by appointment only (no drive through) and they still won’t let me just go through a drive through. Thanks …
I never thought I would bank here. I went into the bank to inquire about a home mortgage. I ended up talking with Megan N out of the state st. location. We ended up opening a bank account with UMCU, and I couldn’t be happier. Megan N was …
Awesome. Brand new location. The buildings architecture creates open spaces with natural light. This location offers and easy access with push button doors, complementary keurig, brew cups. I have noticed the wonderful staff and …
Awful. I have an auto loan with this bank. They offered me the opportunity to skip a payment for a $30 fee. I payed the fee and they took the money out of my account anyway, overdrawing my account. I had to leave work to visit the branch on …
I have a couple loans with them and beyond that I have spent some time doing other business too (training) with leadership there. They have been great to work with and they had the lowest rates in the area for our two loans. Everyone has also always been super helpful and friendly, which matters!
I CANT ACCESS MY MONEY AND THEY KEEP HANGING UP ON THE SUPPORT PHONE NUMBER WITH 40 PEOPLE WAITING! …
I live out of state, so visiting in person is not an option for me. I have been trying to pay a bill for a week now. Calling 10 times a day (no one EVER answers, no voicemail, nothing), left emails, the online bill pay doesn’t ‘support’ my loan. What a joke.
Avoid like the plague if you want to do something besides online banking or if you have other options. Scheduling an appointment several days in advance is required to visit a branch in person, and they may not have appointments at branches …
At one time this was a great credit union. Recent “improvements” make it worse and worse. The straw breaking the camel’s back is there is no longer after-hours deposit capabilities. THE TOUCH SCREENS DO NOT WORK. MOST OF THE TIME I HAVE …
The bank started a new online system, which requires all members to enroll in. It requires an account number, but I do not know mine. I have tried calling multiple times today, and the line is either busy, or says “the line was not picked …
Slowest Drive thru service I know. 2x had to wait over 20 min before 10 am. at the State Street Branch. 7-8 employee cars in rear, no customer cars out front. 1 person working 2 lanes. 1 lane closed, 6-7 cars backed up. Today I was the 3rd …
Not only do you have to wait on the phone for over a half hour every time you call, but the ATM at this location is often down with no sign or warning until you get through the entire process. …
Save yourself the hassle never bank anywhere else, absolutely amazing customer service! Angi Scheidman ❤️branch manager is one of the best people I have had the fortune to work with put me over the moon with her attention to detail and …