I have been trying to contact this facility for a long time and I have not been able to talk to anyone. I see that this facility does not help their patrons, they just make excuses for not answering the phone.
Please have a member of your legal team contact me… I’m going to file a lawsuit if I can’t handle this outside of court… you’re company is completely in the wrong talked to an attorney next steps are court. Thank you the number you gave …
Horrible, called six times to request the same document stemming from a start date of August 15,2019 and still ongoing as I have today been disconnected once and have been on hold as I am typing this for 11 minutes with no hold music just …
The branch manager here is def. Above par for the rest of this bank.
As far as the bank itself goes I will never bank here again after how bad they are but the branch manager did contact me and help with some of the many issues.
I am out of state banking for a family member I am POA for. I have sent emails about her account and nearly 2 weeks has gone by with no response. I’m astonished that they don’t value their customers enough to respond in a timely manner.
Fifth Third as a whole is normally good, but this specific branch has been a nightmare to work with. Frustrating customer service experiences in person, and impossible to get ahold of by phone. Their “branch phone number” just re-directs …
Fifth Third has NO customer service.
I’m assuming this is the corporate office of the bank, since it’s at the address listed for their corporate office …
This is the most horrible bank ive encountered. I have been waiting a week for them to respond to emails from western union and no one will reply, and they say since I don’t have an account with the bank i can’t speak to anyone about the problem. This completely unprofessional.
Can I give them a negative number? Worse customer service, not professional, worse experience ever in trying to buy a home. Never will deal with them again. Can’t believe they are still in business
Cigna wrote a HOT check from this bank and no one knows anything about it. I was also charged a service charge from my bank. This bank does not even answer the phone or call you back.
Card just got blocked for trying to buy YouTube premium. This type of stuff happens on a consistent basis…surely on the brink of losing hope for this bank.
Probably the worst bank I’ve ever had to deal with, they’ve tanked my entire account and I can no longer feed me or my family. My paychecks can’t even cover or keep up with it
All I wanted to do was pay off my auto loan and I had to sit on hold for 25 minutes during the middle of my work day. Only to be told I could not pay off over the phone(which is not what the rep the previous week advised me). Instead I had …
The credit card department is a complete disaster. Customer service seems to be outsourced overseas, and nobody is trained on basics of fundamentals of banking and courtesy. Customers beware of 53rd shady and inefficient business!
I have has the worst experience with the bank this past months. Issue started May 2021 and still no clear indication what is going on. I have called multiple times, been in the branch multiple times and still no resolution. I wish at least …
The worst customer service. Have been waiting on a simple service they provide and as a customer am totally disappointed that they don’t comply with a customer request for paperwork that could be e-filed with the county and choose again to …
I pay my my car loan on April and after many phone call how I can get my car title The representative inform me : Go to internet and you can buy Your title. The a specialist Mrs Ashey left me …
Horrible customer service and communication. I paid off a car loan and have been waiting on the title to be sent to me in the mail for 33 days! I called Fifth third and they told me it has to be picked up at the title office. They should …
One of their clients stole checks from me and committed check fraud. The guy stole checks, while I was out of the country, and wrote checks to himself (and deposited the checks into his account at 5th Third Bank) for hundred of dollars and …
UPD 6/6.. after my original complaint 2 weeks ago, gladly with the help of Social Media team of the Fifth third bank, all my issues were resolved (there were 2 more problems that occurred between then and now, but everything was taken care …
The staff at the Brentwood Tn Maryland farm location are totally incompetent. I have tried to get a person at corporate to tell of my bad experience but cannot reach a human. I am in process of moving my account. I do not recommend this bank!
5/3 bank debited $1500 out of my chase bank account instead of the $150 card payment that I have set on auto pay. After pulling an unapproved $1350 extra without my consent or knowledge they offered no help, apology, or solution after me …
I went to the 53rd on Cortez Rd W its a ATM put my card in and it fell into
the ATM someone had taken the mechanism out of the ATM .
Now I know someone will say didn’t I see it but you can’t see that has it is …
Car was within 24 hours of being repossessed but had had no notice from 5/3 for the previous 3 months. One would expect an all out effort to contact my daughter (who I thought was making the payments) before issuing a repossession order. …
Is this a Bank for real? Is a total joke!! Stay away from them, the worst customer service ever. Worst technology, worse everything. I financed a car wth them through Grieco Delray (Bad as the bank) and didn’t do my homework on reviewing these lousy bank. STAY AWAY FROM THEM, YOU ARE WELCOME!
To whom it is my concern:
I never know that I have to deal with an irresponsible bank like this one. Who doesn’t care for its customers. What is the point to offer loans if you dont have …
Unlike others reviewers, my customer service experience was much better so I may have gotten lucky. The bank has people and processes in place to resolve issues, my issue required escalating to the supervisor but once in their hands they …
Recently had a mortgage bought by 53. Wish my mortgage wasn’t sold to these knuckleheads. Absolutely hate big banks. Calling in or setting up an online account to pay my mortgage is a pain in the a#$. Glad we don’t have them here in MO.
Fifth Third Bank is truly the worst of the big name banks I have had or currently have accounts with Chase, U.S. Bank, Citibank, Bank of America and numerous credit unions . Fifth Third is the worst of the lot. They misapplied my credit …
Update Nov 6
It keeps getting better. On Nov 1st with no notice they overdrafted my checking account as they raised my mortgage without notifying me (escrow contributions …
FILING COMPLAINT WITH FDIC: I’ve reduced myself to writing a Google review in hopes to get in contact with this bank. I financed a car through them. I’ve faxed an autodraft application 9 times, and confirmed receipt (only way they’ll …
a customer for nearly 40 years…customer service has been changed to customer abuse!!!
had an issue, 2 hours on the phone, disconnected, 6 people six different responses, will not accept they made a mistake!!!
This bank recently purchased a mortgage I owned. I have to consider them the worst bank I’ve ever worked with if they are in fact a legitimate bank and I say that because: …
Just go somewhere else. They gave someone $1,850.00 of our money, some random person in Ohio with a fake I.D. Just handed them a deposit slip and gave them our account number and must have told them what was available in the account to …
This is the worst bank ever! If you have someone hack your account, as in get your username and password and login and try to mess with your account, you will lose your account forever with them. I would give them a zero if I could. Fifth Third Bank is not a good bank
I believe this bank is apart of the democratic party elites. Bill Gates and all. I recently wired $50.00 to this bank for EFS Fuel card after the paid the fuel card off in full. How I owed $50.00 I don’t Know! But I think They do this so …
What kind of bank establishment has the word CHEAT in it’s name. (EsCHEATment group) Received letters to sign so they won’t take my CD accounts for inactivity… inactivity is the nature of a CD account, I believe. …
1. The bank established illegal accounts for my parents and represented to them that they are legal. After my Dad died the bank decided the accounts are illegal and would not honor them. …
I went to a 5/3 Branch office in Michigan to close my acct. because of a much better C/D rate at another bank. I was told they would have to give me a Cashiers Check because of the high dollar amount and charge me 8.00 for it. I told them …
Meh. It’s a bank.
Worst bank ever
Horrible costumer service
Impossible to get ahold of.
They never answer the phone
Zero customer service. Avoid if you can.
Poor experience they dont pick up they phone
OMG..do you have phone numbers where customers can reach humans? The Worst experience ever
The pension unit doesn’t return calls.
Worst bank that I have ever found and I work with banks on a daily bases.
I would not do business with this bank! They will tell you things to get your business and not live up to their agreement.
Worst bank ever always has issues and when you call wait times can be an hour or longer
Yes you can never get nobody on the phone to help you with a payoff on a loan
Worst bank ever. Won’t help seniors during stay at home order with mortgage. Do yourself a favor and bank elsewhere.
I have been trying to contact this facility for a long time and I have not been able to talk to anyone. I see that this facility does not help their patrons, they just make excuses for not answering the phone.
Please have a member of your legal team contact me… I’m going to file a lawsuit if I can’t handle this outside of court… you’re company is completely in the wrong talked to an attorney next steps are court. Thank you the number you gave …
I would not recommend Fifth Third Bank mortgage department to anybody! Complete lack of communication and ability to execute.
Horrible, called six times to request the same document stemming from a start date of August 15,2019 and still ongoing as I have today been disconnected once and have been on hold as I am typing this for 11 minutes with no hold music just …
The branch manager here is def. Above par for the rest of this bank.
As far as the bank itself goes I will never bank here again after how bad they are but the branch manager did contact me and help with some of the many issues.
I am out of state banking for a family member I am POA for. I have sent emails about her account and nearly 2 weeks has gone by with no response. I’m astonished that they don’t value their customers enough to respond in a timely manner.
The extremely unprofessional conduct of Danielle Wilder made me choose another bank.
The new app update is horrible. Needs to go back to what it was.
Fifth Third as a whole is normally good, but this specific branch has been a nightmare to work with. Frustrating customer service experiences in person, and impossible to get ahold of by phone. Their “branch phone number” just re-directs …
Fifth Third has NO customer service.
I’m assuming this is the corporate office of the bank, since it’s at the address listed for their corporate office …
This is the most horrible bank ive encountered. I have been waiting a week for them to respond to emails from western union and no one will reply, and they say since I don’t have an account with the bank i can’t speak to anyone about the problem. This completely unprofessional.
Can I give them a negative number? Worse customer service, not professional, worse experience ever in trying to buy a home. Never will deal with them again. Can’t believe they are still in business
Cigna wrote a HOT check from this bank and no one knows anything about it. I was also charged a service charge from my bank. This bank does not even answer the phone or call you back.
Card just got blocked for trying to buy YouTube premium. This type of stuff happens on a consistent basis…surely on the brink of losing hope for this bank.
Probably the worst bank I’ve ever had to deal with, they’ve tanked my entire account and I can no longer feed me or my family. My paychecks can’t even cover or keep up with it
All I wanted to do was pay off my auto loan and I had to sit on hold for 25 minutes during the middle of my work day. Only to be told I could not pay off over the phone(which is not what the rep the previous week advised me). Instead I had …
The credit card department is a complete disaster. Customer service seems to be outsourced overseas, and nobody is trained on basics of fundamentals of banking and courtesy. Customers beware of 53rd shady and inefficient business!
CLASS-ACTION LAWSUIT MATERIAL
I received a phone call several weeks ago from my insurance broker regarding my …
I have has the worst experience with the bank this past months. Issue started May 2021 and still no clear indication what is going on. I have called multiple times, been in the branch multiple times and still no resolution. I wish at least …
The worst customer service. Have been waiting on a simple service they provide and as a customer am totally disappointed that they don’t comply with a customer request for paperwork that could be e-filed with the county and choose again to …
I pay my my car loan on April and after many phone call how I can get my car title The representative inform me : Go to internet and you can buy Your title. The a specialist Mrs Ashey left me …
Horrible customer service and communication. I paid off a car loan and have been waiting on the title to be sent to me in the mail for 33 days! I called Fifth third and they told me it has to be picked up at the title office. They should …
One of their clients stole checks from me and committed check fraud. The guy stole checks, while I was out of the country, and wrote checks to himself (and deposited the checks into his account at 5th Third Bank) for hundred of dollars and …
This bank is GARBAGE!! They will RIP YOU OFF! Interest FIRST pay before principal on auto! GET A LOAN somewhere else!!
UPD 6/6.. after my original complaint 2 weeks ago, gladly with the help of Social Media team of the Fifth third bank, all my issues were resolved (there were 2 more problems that occurred between then and now, but everything was taken care …
The staff at the Brentwood Tn Maryland farm location are totally incompetent. I have tried to get a person at corporate to tell of my bad experience but cannot reach a human. I am in process of moving my account. I do not recommend this bank!
5/3 bank debited $1500 out of my chase bank account instead of the $150 card payment that I have set on auto pay. After pulling an unapproved $1350 extra without my consent or knowledge they offered no help, apology, or solution after me …
I went to the 53rd on Cortez Rd W its a ATM put my card in and it fell into
the ATM someone had taken the mechanism out of the ATM .
Now I know someone will say didn’t I see it but you can’t see that has it is …
Car was within 24 hours of being repossessed but had had no notice from 5/3 for the previous 3 months. One would expect an all out effort to contact my daughter (who I thought was making the payments) before issuing a repossession order. …
Is this a Bank for real? Is a total joke!! Stay away from them, the worst customer service ever. Worst technology, worse everything. I financed a car wth them through Grieco Delray (Bad as the bank) and didn’t do my homework on reviewing these lousy bank. STAY AWAY FROM THEM, YOU ARE WELCOME!
To whom it is my concern:
I never know that I have to deal with an irresponsible bank like this one. Who doesn’t care for its customers. What is the point to offer loans if you dont have …
Unlike others reviewers, my customer service experience was much better so I may have gotten lucky. The bank has people and processes in place to resolve issues, my issue required escalating to the supervisor but once in their hands they …
Recently had a mortgage bought by 53. Wish my mortgage wasn’t sold to these knuckleheads. Absolutely hate big banks. Calling in or setting up an online account to pay my mortgage is a pain in the a#$. Glad we don’t have them here in MO.
Fifth Third Bank is truly the worst of the big name banks I have had or currently have accounts with Chase, U.S. Bank, Citibank, Bank of America and numerous credit unions . Fifth Third is the worst of the lot. They misapplied my credit …
Update Nov 6
It keeps getting better. On Nov 1st with no notice they overdrafted my checking account as they raised my mortgage without notifying me (escrow contributions …
FILING COMPLAINT WITH FDIC: I’ve reduced myself to writing a Google review in hopes to get in contact with this bank. I financed a car through them. I’ve faxed an autodraft application 9 times, and confirmed receipt (only way they’ll …
a customer for nearly 40 years…customer service has been changed to customer abuse!!!
had an issue, 2 hours on the phone, disconnected, 6 people six different responses, will not accept they made a mistake!!!
This bank recently purchased a mortgage I owned. I have to consider them the worst bank I’ve ever worked with if they are in fact a legitimate bank and I say that because: …
Just go somewhere else. They gave someone $1,850.00 of our money, some random person in Ohio with a fake I.D. Just handed them a deposit slip and gave them our account number and must have told them what was available in the account to …
This is the worst bank ever! If you have someone hack your account, as in get your username and password and login and try to mess with your account, you will lose your account forever with them. I would give them a zero if I could. Fifth Third Bank is not a good bank
I believe this bank is apart of the democratic party elites. Bill Gates and all. I recently wired $50.00 to this bank for EFS Fuel card after the paid the fuel card off in full. How I owed $50.00 I don’t Know! But I think They do this so …
What kind of bank establishment has the word CHEAT in it’s name. (EsCHEATment group) Received letters to sign so they won’t take my CD accounts for inactivity… inactivity is the nature of a CD account, I believe. …
1. The bank established illegal accounts for my parents and represented to them that they are legal. After my Dad died the bank decided the accounts are illegal and would not honor them. …
I went to a 5/3 Branch office in Michigan to close my acct. because of a much better C/D rate at another bank. I was told they would have to give me a Cashiers Check because of the high dollar amount and charge me 8.00 for it. I told them …