A home warranty is a renewable service contract that protects home sellers and buyers against the cost of unexpected repair or replacement of major home systems and appliances that break down due to normal wear and use. Contract terms may vary but typically last for 12 months. No more searching the internet for a reputable repairman or haggling over the cost of repairs—with a home warranty from ORHP, you will enjoy dependable service, budget protection, and peace of mind.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
2 Annabel Ln, San Ramon, CA 94583
Nearly impossible to get a hold of anybody that has the authorization to assist specific needs. Companies like this are why people don’t buy warranties. Hours upon hours of waiting on hold. Overbilled by sending people out to do work that …
Why can’t I give this business zero stars? That’s what they deserve.
I’ve had no AC for 3 weeks in over 100 degree heat. I have 2 dogs that I’ve had to board for $120/ night and I have a 6 yr old who can’t sleep in his own bed …
To begin, I am only writing this review because I’ve received two emails from ORHP asking me to leave a review. So, they asked for it. I have had a terrible experience with this company. Let me be clear, all the people I’ve spoken to on the …
Love the company, love their service and hassle free claim process. I was a customer of Home Shield before, very disappointing with their process and how many exclusions they had. Old Republic is extremely more simple and covers a lot more …
Terrible customer service. Communications awful. Your outside contractors are obvious the least expensive and most inexperienced in there field. I could go on and on but,I had complained while this debacle was going on without heat for …
I am a HANDYMAN that works at a Real Estate company and I have dealt with this company for years and they do NOT CARE. They use every reason possible to not cover a service call. They don’t have a person that is there when you need …
STAY AWAY FROM OLD REPUBLIC they replaced my brushed nickel faucets with chrome they call builders grade faucets said that is the agreement in contract. I wanted to pay the difference for matching faucets and they made that process such a …
I requested service for disposal and front outside faucet with ORHP. They responded Friendly Plumbing would be contacting me. They did and showed up on time. They evaluated and replaced the disposal and front outside faucet. Painless and …
I’m a 27 year veteran insurance executive in the claims industry and never would have imagined there are people this horrible at taking care of their customers. Bait and switch decision. OIR complaint is pending.
Atrocious customer service. On our last two claims they told us to hire an outside contractor, but have refused to pay out. When we asked why (we had to ask, despite the claims showing as in progress on their website saying they’d contact …
Unhelpful. You’re placed on hold for a minimum of an hour every time. I placed a fridge repair in July, as of mid september, nothing has happened and we’re through 3 fridge repair companies. This warranty company refuses to do anything, not …
It’s probably no surprise to other Old Republic clients that we are getting delay tactics on our home warranty claim. We have been dealing with our claim since early July. The claim was finally approved on July 22 by email from Emily Cass, …
Customer service, ha what a joke. We filed a claim for our washing machine. A guy shows up about a week later, diagnosed it and said they don’t have the manpower or time to fix. He reports to ORHP, we call them. We schedule for another …
I have had nothing but good experiences with Old Republic Home Protection. Anytime I’ve had an issue I put in a service request online and the next day a service provider contacted me and I was seen that day. (I would recommend calling the …
I had them for 1 year. The worst service ever. I changed to choice warranty service. Had vendors come out and no follow up, no communication had me waiting for months. Do not use this company waste of time and $.
our new place had a gas leak and Old Republic had a plumber on it the next day. (the gas company came a cut the leak off immediately.)
We’ve had them for 3 years and it’s always been a little frustrating, but this year has been awful! We have had a broken dishwasher for over a month and a week now. The first company that came out did not seem like a legitimate business. …
Old Republic Home Protection makes my job possible! As Property Management Assistant, I would be spending my days searching for vendors without ORHP. I’ve ‘met’ helpful people in every department.
My experience was very fast and good. Very professional and I’ll be renewing my policy because their work and coverage is outstanding.
Old Republic sent out a service provider to install a HVAC system in my home. The service provider landed the unit backwards. When they did that I had aor coming out of my filter and none of my vents. So service provider Eco Pro came back …
We have had our warranty for several years, and because there are no contractors in network and no amount of itemization on an invoice by a third-party vendor is apparently enough for their accounting department, we have not had a single …
We have been with this company for two years. I woke up this morning to an email that was sent at 3 AM, an automated email, stating that they were not able to renew my insurance policy, two weeks before is up for renewal. The sales …
Incredibly difficult to speak to a live person. My policy included a pre-season A/C and heating tune-up, and I called to find out about any associated trade fees. I spent over 30 minutes on their automated phone system trying to get a live …
Worst warranty company bar none. I’ve had two incidents where I had to have plumbing service done at my home and dealing with the corrupt and incompetent plumbing contractors old republic send is discussing. I wish I never signed up with old republic. They are a rip off. Don’t waste your money.
Unresponsive. Requested a work order 3 months ago, a company has come 3 separate times after incorrectly fixing the problem. I’ve been on hold for 2 hours trying to speak with a “higher up” because I have to pay another trade call fee for …
Had my ac quit working. They set up a service for the next day went to the wrong address and marked mine complete and it ended up taking 3 days. They still charged me. My dishwasher quit working and turned up the plug wasn’t plugged in all …
Update 10/11
They finally emailed me with a replacement fridge style and said they would order it . It could be up to 30 days for delivery. Hopefully it’s sooner. …
Hello, unfortunately my one experience with ORHP has not been good. I requested service on a dishwasher about 4 months ago and it is still not fixed. My problem with them is that they have NEVER followed up and I am generally on hold for …
We have had this company since we moved in to our house in 2019, and in the beginning we thought we were getting a good deal. However within the last year we have had to make multiple calls for repairs for an old AC system that NEEDS to be …
Wasn’t sure what went wrong. When it came time to renew the contract, the company sent me an email stating that they were unable to renew my Home Warranty Plan at this time. No explanation. All attempts to get to the root of the decision …
My A/C stopped making cold air. I reported online. I got a call from the service company as soon as they opened for business and they had it fixed by 10am before the house got too hot. I was very impressed. Turned out a freak accident where …
This has been the worst customer service I have ever received in my life. I had to have a furnace replaced and contacted them about it 2 weeks before the scheduled service date. I had to book it because the contractors were all booked so …
I started having electrical issues around Christmas time. I was losing power intermittently to a number of circuits, which i later found out were “phase b” circuits. I contacted Old Republic Home Protection and they sent out “AllSpark …
I have been working with many home warranty companies for many years now, but none, absolutely NONE is an incredible as Old Republic Home Protection. They go above and beyond to get you taken care of as a customer and thrive to make sure …
My A/C stopped working. I call Old Republic and they submitted my order right way. 2 hours had passed and I had heard from the A/C repair company so I called them. They stated they get hundreds of these a day. I gave them my info and they …
Horrible experience every time I have tried to speak to someone. Hours on hold, typical call center type response with unfortunate employees who read from a script and can’t solve anything. Also no ability to escalate a problem to a …
I WOULD NOT RECOMMEND!
The ice maker in my refrigerator stopped working in October of 2021. Per the …
*** Update 2/8/23: It has been 5 more days and still no answer. I was contacted by Aaron of the social media team and he said, as you can see his reply, he will take care of it. During these 5 days I also called customer servcie and spoke …
I have had a terrible experience with Old Republic. Purchased the home warranty when I bought my home. My AC went out so I’ve been working with Old Republic since the end of July. Their provider came to my home, 3 times, finally said …
Good company. A little slow with service sometimes. I recently went a week w/o being able to leave my water on. We had to turn it on and off whenever we needed it because of a leak under our house. We went thru 3 different plumbers before …
Company is okay for small jobs but when the big ones come they don’t do well at all. Had an A/C unit go out on a Friday. The company Old Republic reached out to was RUDE said they would come on Monday couldn’t give me a time. 100 degree …
Absolutely horrible home warranty company. Super rude, and completely unhelpful. It takes them weeks to schedule any repairs and their customer service is absolutely horrible. I was spoken to so disrespectfully by multiple people at this …
If you are given their coverage for free after buying a house – okay, fine. But if you are considering spending your own money on it? HARD PASS. …
I’ve had three service calls this year and have had zero luck with any of them. We placed a service call for the ac on July 21. I had to call again on July 25 to see why we hadn’t heard from anyone. I get a call the next day from General …
I am a real estate broker but When my AC went out in 100+ degree weather I forgot about my home warranty and asked another contractor to handle it for me. He covinced me the fix was $2000 so I might as well just buy a new unit which I was …
Absolutely the WORST customer service! I started a claim June 14. It’s almost October and my leak is still not fixed! My wife and I are always the ones who have to call ORHP, they never once reached out to us to let us know what’s going on. …
Old Republic came with the purchase of our home. The air conditioner was listed as “near end of life” and we assumed that the home protection plan was included because of the a/c. Well, the a/c started to give trouble in the form of stuff …
If your in the market for a home warranty company my advice is DO NOT use Old Republic. I have had this company for 4 years just recently had to use them for our air conditioner once 6 months ago, then a month ago and our unit went out …
I had the guys for a year came with my new home purchase but there always hard to get ahold of 1 representative has to transfer you to another no one ever has the answer then you end up leaving a voice-mail to never get a response. They …
EDITED TO CHANGE MY REVIEW FROM 1 star to 5 stars. After seeing this review, ORHP called me and worked with me very closely (following up many times) to rectify this problem. I was ultimately impressed with their customer service and would …
They cancelled my service request after the service provider has parts on order. They won’t answer their phones, won’t respond to emails. Based on other reviews, looks like I’ve been wasting money since there is no actual benefit to this …
I’m a PROPERTY MANAGER and when I say they have horrible costumer service, I mean RUN AWAY. Out of all home warranties they are horrible in every category you can think of. When you need to call them to report a fridge or toilet that is not …
I have been with Old Republic for 20+ years. While there was definitely a dip in service during Covid, meaning long waits for everything from phone calls to service, that appears to slowly be getting better. I recently had an AC problem and …
Ridiculous. Had to fight tooth and nail for 4 months to even get a replacement freezer door. After waiting another 2 months, the repair company hired by ORHP received a white freezer door.. I have a stainless steel fridge. Old Republic told …
The worst service providers. I’ve been waiting THREE months for my dishwasher to be fixed. The service provider that came for my refrigerator a few months ago was very unprofessional and rude. And if you need to call to speak with someone at Old Republic be prepared to wait at least 45 minutes.
On Old Republic eternal phone hold, again, as we speak. Our freezer stopped freezing. The first service provider we were assigned to was “out of the country” at the moment, the second took days to come out. The technician cleaned the …
Every communication I’ve had with Old Republic has been positive with excellent customer service. I feel very protected and know my home is in very good hands!
Beware. Do not purchase a warranty from ORHP as they will become unresponsive and difficult to reach when you actually have a claim. Our AC broke down so we filed a claim as it was covered and within a week there was someone from Kravits …
Horrible customer service.. after 2 years, multiple providers and several calls to customer service my refrigerator still leaking water.. providers don’t want to deal with Old republic and I can’t get a supervisor to call me to help me with …
Horrible company. My house had 2 heat wall furnaces. There was a gas leak in them and I had to get them repaired in emergency. After that, when I contacted Old Republic to see what my options were to get at least some part of the cost …
Don’t get a warranty with Old Republic Home Protection. They don’t even use BBB accredited businesses to serve the warranties. PACIFIC TANKLESS INC was contracted to fix my tankless water heater issue and they didn’t even solve the …
I recently purchased a home in Southern California and I was presented with this warranty plan during escrow. I thought it would be a good idea. After moving into the home, I had some minor issues with the AC unit and I requested service. …
This policy saved us from needing to replace an expensive built-in fridge. The claims process is fast and efficient and the response time and repair service was top notch!
Old Republic is very responsive, and their staff is friendly and knowledgeable. We have had issues resolved the same day. I highly recommend this company.
This company is terrible. I have dealt with them for 6 weeks now with an AC issue. I had an independent contractor come out and give me an evaluation of what was wrong. My home has a dual zone AC. I told OR this and that it is my capacitor …
One of the BIGGEST scams out there. My HVAC died during the record summer heat in Texas. They refused to fix the HVAC system and when I disputed the claim with multiple additional opinions. They proceeded to tell me to use an outside …
This company was good in the beginning, now turning into disappointment, and lies. 2 claims this year, 2 problems! Misleading and deceptive for sure, get whatever they say in writing! As an real estate agent, I recommended them. Not …
We had requested Old Republic to come over after our pipes in the laundry area had suddenly burst. They sent a plumber who told me that work needed to be done, and that he would contact Old Republic the next day. A week later I still hadn’t …
Plumbing problem, leaking from tub in upstairs condo, down onto downstairs condo bathroom ceiling. Old Republic contacted plumber – plumber came quickly – found & fixed leak – normal requirement to find leak is to cut a hole in the …
Had to call on two separate covered items. Company very responsive and contractors scheduled consult in timely fashion in both instances. Other than delays with supply chain and parts that had to be ordered, which were not the fault of Old …
Ive had Old Republic for my home for 19 years! Theyve always been pretty good until a few months ago. My water heater quit and they didn’t get to it for about 10 days! If it had been winter time in a cold state I would have gone ballistic. …
Old Republic has been very good to us! Great service from their providers too. Very happy we decided to renew our policy. Highly recommended!
Old Republic team is efficient and responsive. They have a wide variety of service vendors and are flexible when you want to use your own. I recommend them for your home warranty needs.
I used the website to report the request for repair, was provided the name of a contractor within 24 hours, had the contractor out in another 24 hours, and Old Republic approved replacement of the defective water heater immediately. It could not have gone any smoother.
I have had to call Old Republic several times and each time they have been very quick to respond. We have been put in touch with a company to come out to do the work very quickly…love the service!
Most awesome policy ever for new home owners! This policy was bought for me by my real estate agent when I purchased my home in Alabama. I thought this would be one of those “useless” polices that wouldn’t cover anything, kind of like …
My relator suggested that I get a home warranty when I moved into my home four years ago. I chose old republic and it was one of the best decisions I have ever made. I have had several repairs, and one was an emergency repair. Old Republic …
I’ve had Old Republic for 20 years and will renew every year for 20 more. It’s the best Home Insurance . Plumbing , Appliances, Heating, no matter what the problem is I put a work call in and they respond. Love Old Rebuild. Jane Big Bear
Exceptionally Home Protection service. Old Republic was responsive to our home warranty needs when our water heater stopped working. Professional and very timely. Within 24 hours, I had an excellent plumbing and heating service replace my …
Our HVAC system was deemed hazardous to our health and unsafe to use by several service providers they sent out… but they still wouldn’t replace it. We ended up replacing it ourselves since we were concerned for our safety, and still haven’t been able to get any reimbursement- not even of the $75 trade call fee.
After a year my warranty has ran out and the service providers that have been sent have not fixed the issue after 3 companies. They have actually made our HVAC that only had a water leak not functional at all as of today. I called today and …
Just like any other insurance company. They do their best to not pay. One of the representatives ( Savannah I think) was so confrontational and unhelpful with my wife she was crying by the time she got off the phone with her. If there’s a …
I had an issue with my garbage disposal and called for an appointment for repair or replacement. Old Republic Home Protection contacted me by email to tell me who would be doing the work for me. Gregory Hill from DFW Plumber contacted me and came out within 1 day. Gregory was professional, courteous and did an excellent job!
We have a home warranty after our realtor recommended Old Republic.Our hot water heater broke. We had a new water heater in less than 24 hours after filing the claim. The process was easy, customer service great and the service provider was awesome. I highly recommend Old Republic.
When you can get a service tech to come out quickly I haven’t had an issue, until I wanted them to look at my stoveOven. Since its older 15+ years, the Contractor couldn’t get parts. Old Republic then looks for parts in house and that is …
the response for service for my dishwasher and from the time it was determined that it needed to replacement did not take long. I impressed with customer service and that I was able to choose a new dishwasher without a hassle. job well done Old Republic.
We called first thing on a Monday morning about our furnace not working and a repair company was contacted on our behalf. The company contacted us promptly and a repairman was out within two hours. He fixed the problem and was extremely helpful. All in all it was a great experience! We’re very pleased
Shortly after we moved into our home we have had some electrical and outdoor lighting issues. Old Republic has been amazing and quick to respond to our needs. Service providers have been professional and great to work with. I highly recommend Old Republic Home Protection and the services they provide new home owners.
We purchased our home last April and have had to use our home warranty 3 times. Every time someone has come to our house within 24 hours and fixed the issue we had. I am so glad we purchased this home warranty and am very grateful for the service Old Republic has provided.
Excellent customer service especially during a difficult time when loved one passed and house flooded during hospital stay of loved ones spouse. We didn’t know what to do until we called and were directed to assistance with the issue and it was resolved quickly.