This page is not monitored to answer tax questions and is not a secure site—you should not post sensitive or confidential information. You can contact the Tax Commission at taxmaster@utah.gov, 801-297-2200, or 800-662-4335.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
210 N 1950 W, Salt Lake City, UT 84134
Their stated timeframes are a joke. If they say it will take 5-10 business days, just plan for 2-3 months. If you try to call to see how much longer it will take for needed documentation, they give you the runaround. …
Terrible customer service. “Customer Service” agent just repeated the same canned (uninformative) reply (side-stepping the question that was asked) over and over and over and over, was like talking to a parrot that has learned to respond to certain sounds. I shouldn’t be surprised.
Over 45 minutes of holding on the phone every time you have to call! Very unprofessional especially when dealing with tax payer money, hire more people if wait times are this long!!! Ridiculous!!!
WHAT A JOKE
Holly is amazing!
Very helpful people
Always stealing my money
To slow not enough information!
Worthless state entity, organized crime at its best
The workers are extremely unhelpful and disrespectful.
Disappointed by the service for the amount of money that we spend there.
Don’t walk but run away from it!!!!!!!
If only they could EVER ANSWER THEIR PHONES!!!!!
Great customer service today!!!
Trudy is very rude and has terrible customer service
The music you listen to while you wait is really nice music.
They were very helpful and I was in and out of there in under ten minutes!!
I don’t know who hire those people they’re all rude and not helpful at all .
The lady i spoke with was kind of rude.
Answered all my questions about what forms I need to fill out for sales tax. Very helpful.
Took 2 years of jumping thru hoops before they realized THEIR error
A horrible coercive entity that robs honest people of their hard-earned money through violence and threats of violence. …
The recorded answering message says their office is closed when I called during normal business hours.
They like to take money from citizens without legal grounds.
They not here to help us, they only want to line their pockets. Stay on top of your things so you can avoid them
Brisk on the phone, and narrowmindedly knowledgeable, but they did answer my questions
Amy Stone at USTC, thank you for the help and very quick turnaround in getting my paperwork straightened out.
You’re just another number to them. Just try calling and have them look you up by name, their system is set up with numbers only. They don’t care.
They assisted me with everything and helped me getting it all handled. Job well DONE!!!
I called in today. The lady I spoke with was super helpful and answered all of my questions.
Carolee was great to work with and helped answer all my questions.
Line goes dead after 4:30PM. Tried many times and tried the 1-800 number as well. Shifty!!
Whenever I go there to transfer a license or have a question they do a great job with friendly attitude. Like that!
For some reason, Utah thinks it has a right to a portion of my money when ever I conduct a transaction… two consenting adults decide to make a business transaction, why is the state entitled to any portion of that?
Trying to get documents showing a tax lien has been satisfied. The gal I spoke to was very helpful and gave me all the info I needed.
We had a good experience, we were assisted by Mr. Josue and he was really friendly … thank you very much
I’m gonna do tax evasion
Very nice people doing everything possible to help you with your tax liability. It’s frustrating work so please be patient with the staff.
As a taxpayer, I was enthused when I heard Utah would be putting tax revenue toward fighting opiate addiction. I expected legalization of medical cannabis, but all I got was a bunch of stupid billboards
This place is a joke along with everyone who works there! Can you say Hypocrites? My review is negative stars 👎👎 …
I visit this office often and the MVED line is the best! They know what they are doing and make my trip short and to the point.
Allow up to 120 days for refund? Absolutely ridiculous. What a joke.
They need a calling que. Don’t just hang up on people!
At least during tax season, April 1 through April 17, I wish they would have people there to answer questions on the weekends. A lot of us have to work during the same hours they are available during the week.
Chris helped me workout my amended tax return that had been stuck for about 3 months. Nice
Seems like mostly high school dropouts with no ability to do basic math.
Wait on line over 30 minutes then rude woman and finally cut me off because it was time to go home horrible expensive
Hanging up on tax payers that are requesting the status of their refund is absolutely unacceptable. You need to fire James Shaw, the agent I spoke with, and pay the amount that is owed to me and my family.
If only people who had a good experience would post on here then it would be more accurate as I have always had a great experience. Quick and friendly service from all who work there. Keep up the great work!
Julie was extremely helpful and patient in answering some of my business tax questions through the phone, the wait to get answered was about 20 mins but it was worth it to finally have some clarification on my questions.
They just sent me a letter saying they are about to take out a lien against me for $31.21. Haha. I completely forgot about this during tax season. They will get their $31.21….. In pennies, dumped across whoevers desk I come to first.
It took them 3 years to revise my state tax return from 2014, and then say I owe $500+ dollars and then charge me late interest for their slow ability to process information, paperwork, and mail the needed changes, whomever processed this …
Useless clerks ! Lazy as it gets . Never want to work and always nagging of doing their job . On top of it the manager comes and gives you attitude about how “much “ work she’s doing . Pathetic
Utah Tax stupidity at it’s finest. Automobiles are taxed at the highest rates and re-taxed the same year if sold. Now they don’t include mileage information on the title for vehicles more than 10 years old. Those of us with classic or higher end cars are left without state documentation. NOT acceptable.
I agree with others. Terrible experience dealing with Kim. I cannot believe this person was hired to work with the public. She does not listen to you, talks over you, interrupts you, and cannot give you straight answers. Obviously on a pathetic power trip.
Where’s my state tax return its been 8 months Utah
Been dealing with them for years, for my clients. Typically everyone I get on the phone is very helpful and knowledgeable. Better to deal with then most state tax commissions.
I got a notice that I owe and I dont know what for and why on december?? So calling to verify it’s not a scam but you guys to pick up
10 mins waiting time goes on for hours
I’ve got to start out by saying it’s a Taxing Authority. I’m not really fond of the place. However, taxes are a way of life and I have found them to be very fair and willing to work with people if the need arises. …
I got a letter saying before I get my tax return I need to “verify my identity.” It says to upload identification on their website, which doesn’t even work. Very frustrating
They are rude, condescending, threaten to press charges against me for questioning them when they wanted my personal information. On top of that were looking for the wrong person this whole time. They are nothing more than bullies coming …
Paid our sales tax in full of over $2200. The rep didn’t attach it in their system and left it on hold. So they tried to put a lien on our car and made us pay a penalty because it was “late/ on hold” even though it was fully deducted from our account for 2 months. Made us pay another penalty of $56 for their mistakes.
I spoke with a rep that was extremely rude, the question i had may have been dumb to him, but to me it was very important! he was very condescending, I said i don’t want to speak with you, he sent me back to hold for 30 minutes, I’m very …
Rude and not empathetic at all. They don’t care to help, they want to get your number and solve it ASAP. Not willing to set us up on a plan and called the day after Christmas. Gave us a month to solve something that was an accident in the …
Zero stars if possible!! Called multiple times to find out why it was taking 3 months to process my return. When I asked to speak to a supervisor told me they didn’t have one..then they report to someone…and he wasn’t in at 11:45 a.m. …
Have called countless times with no answer. Absolutely ridiculous
As a business I deal with the USTC quite often including the MVED and I have to say, this year in particular I have received nothing but kind and helpful service from everyone!!! A special should out to the technical research dept and Maria …
Awesome service, I had 3 employers from last year never sent me any of my w2 forms , so I could not file my taxes. A older Latino gentleman helped me print my w2s for all 3 jobs ,the service didn’t cost me anything. Grateful to that …
So many times I have turned my business taxes in on time, only to get a letter and fine for turning them in late. It doesn’t matter when I turn them in, they always record it as late. …
I submitted a TC-69 Form to receive a Sales Tax ID number; which I had to do via fax or mail. I faxed it in and waited a couple of days and called to confirm that it was received. No one was willing to check and said to call back in 15 …
I had to get a copy of my 2018 tax return and Robin was so helpful and kind! I arrived at 8:30am and was out the door with my copy by 8:43am. The only part I wasn’t a fan of was the extra $1 fee for using a card to pay the request charge. Otherwise, it was a fast and pleasant experience for it being tax related! Thanks, Robin!
I recently needed some help paying off my tax balance for 2018. A woman named Lynette, who was very friendly and patient, helped me transfer a payment this morning, as soon as it came into the system to help pay off part of my balance. Then …
When calling or going in they are very helpful in answering all questions.
Wait times on the phone are incredibly long. I had an experience when I waited for 20 minutes just to have the system hang up on me. But when you can get someone on the phone they tend to be friendly and professional.
Because of a mistake on their end, I will not receive my tax return for 2 months and their lack of customer service should also be noted. Don’t call because even if they pick up after waiting on hold for 10 minutes, they’ll treat you like you’re the problem.
I wish I could give them negative stars!!!
Dealt with so many rude people! I was double charged when I paid my …
I have phoned into the Utah state tax commission many times over the years as I operate multiple businesses. I realize no one likes to pay taxes so we seem to be ready for a fight expecting the state employees to change laws. Every time …
It’s tax season, and as a business owner I just want to say how easy the website it to pay taxes and fill out forms. With the Federal Government it’s a pain in the neck. Making the tax paying process easier makes paying taxes a little less rough.
Thank you
In the past week, I’ve spoken to 5 different service representatives. Every one of them was impatient, short and unclear. Every phone call I would hang up the phone more confused than before I spoke to them. The biggest problem I had was …
So the greedy Utah tax commission is “authorized” 120 days to get you your refund when they penalize people for not paying on time? What inept congressman/senator proposed this and which ineffective governor signed it into law? This is a …
Credit where credit’s due, I had a really tough situation here.
I’m not thrilled about the amount I had to pay, but they had great service and …
Wait what!!!! A 5 star. You bet. Life is hard for everybody and these guys have a tougher job than we might think. We were desperate after hitting a wall with the tax commission but once we put a resolve their specialist got it done super …
Called couple times and each time I called they talked to me as if I was so dumb. They didn’t listen to my problem or questions until they finally got to what I was saying in the beginning, I was somehow the problem and nuisance for calling. Get new customer service reps, cos they aren’t helpful at all.
Wow there is a lot of hate for this place!
I wish I could say it’s undeserved, but it’s not. …
Nothing quite like a $1,200 penalty on a $50 tax. Great customer support, only on the phone for 1.5 weeks. Would recommend getting screwed here every time!
I just want to thank Ram for his quick assistance when I called in and I wanted to thank Carolee who helped me when I called in again. She was SO patient with me even when I took forever to get my documents together. Thank you both for your …
I received a notice today for my 2012 taxes and when I called today to ask what this was for I was transferred several times and given a different answer by each person I spoke to! I was finally transferred to the auditing team and was sent …
The worst service I have ever received. Sent me tax docs and got a message they were undeliverable because no one was there to accept them. Odd considering it’s tax season right? So I emailed the support and got a lovely response that said …
Normally I don’t give reviews, but Stacy will provide the Worst costumer service. They are so rude and mean and treat you like dumb
Can’t get a single person on the phone just rings and rings and hangs up on like 5 different numbers
Waited 25 minutes on the phone, which is not surprising and understandable (paying knowledgable people to take phone calls all day is expensive). The reason for the low rating is because the person I talked to would not let me finish …
If I could give 0 I would these guys are terrible. 5 minutes of wait time turned to over 20 transfering calls, a person told me I was good with a payment arrangement when that didn’t happen. Got papers for garnishment and a bill that was 400 dollars went to 600 in 2 months. Who ever is in charge of this can burn in hell
The state gets 4 stars for helping new companies through the formation process. The process was quick, consolidated and very easy. It’s been the easiest I’ve dealt with, and UT is the 8th state I’ve formed a business in. …
The website is not intuitive. You have to call to figure out where to go to get information, and then the way things are labeled are confusing. It’s just a waste of taxpayer time and money to have to call to figure out how to use the …
I’e got some STR and have had to call in several times to ask questions on my account. The workers there are so competent and always able to help immediately. Rarely any wait to speak to someone. If you’re in your online account when you …
The website for this place is so confusing. Not user friendly at all in setting up and making payments. what a joke on hold for 20 minutes to make a payment. User friendly and state dont go together apparently
The most unorganized ever. I have a tax bill to pay and started payment like the woman told me, paid the first month then started getting Lien calls and junk mail called and they put a lien on me even though I was told that these payments …
I was given Angel Hooper as my contact to help me with issues with my state and federal taxes. She has been absolutely no help to me for 2 months now. I have emailed numerous times and I have called numerous times. I have been very clear in …
Every time I call with a question or concern about my sole proprietorship the staff are incredibly helpful and kind. Thank you so much for your excellent service and patience!
If you can ganish someones taxes thats set up for a payment arrangement then you taking advantage of the people you claim your helping. You are not helping by double payments. No matter what you say you are taking advantage of the people. And whats worse is you dont see that as a problem when they are still paying 🤔 …
I started off the call worried about the experience I would have after these reviews. There was an issue on my end with some taxes, not sure where it came from, my estimates. My call taker was straight to the point and helpful. I showed …