Second time I’ve been to preferred imaging in the last six months. Both times I was treated very professionally and seen within 10 minutes of my appointment time.
Confirmed info by phone twice prior to appointment. Fasted for 4 hours, then had to wait 2 hours before they finally informed me that they couldn’t do my scan.
Had a scan done there and the man who gave me the contrast and Iv was so nice!!….I was very nervous and he made me feel at ease. I don’t remeber his name but he did a great job!
The staff was very friendly and respect full , I enjoyed great conversation in the waiting room, The drink wasn’t too terribly bad I had to get down before my scan, and it really didn’t take very long at all I was in and out quickly! Thank you Preferred Imaging!
Billing department doesn’t answer the phone ever! Insurance paid them and they are still taking money from my account and I showed them proof of payment by my Insurance company
Left foot MRI was done. Radiologist said they did not see anything that could be causing pain. I asked if another Radiologist could read MRI and they told me “no, we don’t have someone else read results from another”. So, they said I would have to order another MRI. No thanks!
My girlfriend paid the 50 down for me to get an MRI a year and they enrolled it in some messed up autopay thing and not w she had to lock her card because they won’t screw off. To me that just seems dirty as hell. Been over a year now and …
Very friendly staff. The place is very clean and professional looking with a western style paint jobs in the MRI rooms. The equipment is some of the best on the market. Instead of stupid cheap ear plugs, they let you use special headphones so you hear music to drown out most of the noise that a MRI machine makes.
My first time experience there. They showed no energy of greetings! Especially the cat scan workers in the back as they looked like they hated thier jobs..very sad and unwelcome place.
I had an ultrasound done last week and I wasn’t happy when the technician told me that they didn’t give prints of baby. Once finished she didn’t clean me at all, just cover me with a towel. And she wasn’t forthcoming with information when …
Great staff. I had an MRI one day and no one to watch my son so I had to bring him with me. They played with him and one man even played hide and seek and let him watch movies on his iPad. The receptionists are just so sweet. And the man …
Clean and timely testing is a given for medically related businesses. However, I needed a CD of my MRI to take to a surgeon. I called to request that they prepare the CD so that I may pick it up quickly and at our mutual convenience. They …
It’s 8:05pm, been waiting to be seen since 6:45pm. Lots of people have had similar waits as me. Looks like I’m the last patient of the day because the door says they close at 8pm…
I went in for an MRI, the staff was very professional and friendly. They really made me feel comfortable. There was little wait time and they walked me through every part of the process. I really appreciate that. I would highly recommend them.
The girls up front where more than helpful. I felt the girl that did my MRI just layer me down and then just put me in the machine. She did not explain much!
Do not go there! I have a broken back and they made me wait 1 1/2 hours. Horrible customer service. Not professional at all. Open Air is wonderful if you can wait to get in. I should have knuw better. Never again!
LESS THAN 1Star! Will never go here again. Staff was polite but this was the third appointment they did not have records and paperwork in order! Two hour wait to find this out and could not have MRI done again! I have brain cancer and MRI …
They called me to ask if I could come in an hour earlier as they had a cancellation. I did but sat waiting for over 2 hours, an hour past my original appointment. There was 6 people in front of me so obviously they over scheduled without caring how inconvenient it was
Quick fast mri imaging. The front pulled strings to speed up my insurance auth approval. I appreciate that a lot. Also the person who did my mri took her time and explained the process to me. Much preferred location than going to the hospital for my imaging. Thank y’all!
This negative review is in regard to billing. I had issues in the fall paying online. I contacted the physical location. I understand they don’t handle billing but I needed direction as I couldn’t get through even on the phone to someone …
I have been here several times. EVERYTIME I have gotten a call or walked into this office EVERYONE has been so welcoming, polite, and have tried to really help with scheduled appointments and payments. I recommend this place to anyone needing there services.
The employees at this place are the rudest most hateful don’t know how to don’t know how to do th people that dont know how to to their job or speak to people on the phone. I canceled the appointment for friday and will not allow anyone in …
Called the day before (Saturday April 9th 2022) the procedure and asked about the insurance. They said we would not pay anything , because your on Medicare.I said okay that’s good. The day of the procedure (Sunday April 10th 2022) they said …
Have been to this location twice, once for an ultrasound and once for a CT. Both times were great experiences. Steve ran my CT scan, very professional and extremely understanding of my circumstances. The woman that did my ultrasound I …
Upon arrival, everyone was personally greeted by each staff member acknowledging their presence in a kind and caring manner. Wait time was brief, and you never felt rushed. Procedures were thoroughly explained before starting.
Front office was very patiently and professional with my several phone calls confirming insurance coverage for my upcoming procedure. They assured me everything was in order for my CT scan. Very considerate and professional girl that did …
My doctor referred me to Preferred Imaging/Akumin and after reading the reviews I was hesitant. However, I kept an open mind and I am so glad I did! My experience was pleasant, positive and efficient! The entire visit from signing in to …
Had appt at 9am on Saturday was told to be here at 8:30am to fill out paperwork. There was nobody here except patients and radiologist waiting in parking lot for someone to open. They were supposed to be open at 8:00am. Absolutely ridiculous only will come back because my insurance company covers here.
The people are very nice, I had one problem they called me a week earlier an set up a CT with contrast, set it up at 1200 noon, being npo at midnight that is a long time, when I got there I waited one hour then was called up front to let me …
I highly recommend this facility. Jill was very sensitive to my claustrophobia during the MRI and took really good care of me. She even allowed my husband in the room with me, touching me which made it possible for me to endure the MRI. Jan, the office manager, was very helpful with questions we had for her.
So I had a appointment here for this Friday and I have cancelled it as the people that work here don’t know how to do there job and check insurance stuff and they are rude to the patients and rude to people in person and they listen to …
I have had three MRI since the first of the year. I always ask my physician to order it through Akumin because they are so organized with appointments, getting approval with your insurance. Their staff is so organized and kind to relieve …
Friendly staff but person calling to do appointment reminders did not notify me – or the other patients who checked in after me – of the upfront charges. Mine weren’t bad, but more than one after me had significant charges and were caught …
I have been going to Preferred Imaging for years, and my recent experience was just as good as each time before. The front desk staff is courteous and professional. They got me in quickly. My CT was done professionally and there was no …
My visit today was perfect! The front desk girl was very pleasant. Filled out my paperwork and headed back within 2 minutes. Once in the back the whole process took 20 minutes. Very happy with the way my appointment went today
My husband had an appointment at 4:45pm Tuesday March 8 we got there 20 minutes EARLY when it 30 minutes PAST his appt time I asked when he was going back. They told me that we’re running last my a VERY rude guy at the front desk. It wasn’t …
The MRI technician was wonderful. He explained the procedure thoroughly and was very pleasant. I tend to get claustrophobic in enclosed places, but I made it through the 15 minutes. The tech said I did very well. …
First they told me the wrong day to be there. Then re-scheduled the appointment and told me to be there at 6:45 am for a 7:15 appointment- it is 7:45 and I am still waiting to get called back. This place is filthy and has all cloth …
Fantastic service. Most professional people and laid back. They are very efficient with their services and on top of their game. Thanks so much to all the staff
Micheal was the one who came and got me from waiting room. He helped me get out of the waiting room chair. Very friendly and reassuring as I had ct scan on my knee. If needed again would choose Akumin.
Very courteous and professional. Appointment was on time and employees were very helpful. There is a bad cigarette smell in the lobby. Other than that, very clean and nice.
They contract with my insurance company so easy to set up appt. Staff was very nice and technician was great. They worked with me and insurance to make sure everything went smooth. Will use again
My experience with the staff at Akumin was wonderful from start to finish. From the first phone call to schedule my appt, the kindness and care I received was so refreshing. Then the day of my appt, I was welcomed with smiles from everyone and a staff that was so eager to help me. Would 10/10 recommend this imaging company!
Staff was courteous, and very welcoming. They worked hard to help me feel comforted during my first ever MRI. Only negative was the wait time, but I know there’s days things go slow, and days things go fast. Overall, I’d give a positive report to any one asked if they should go to y’all’s facility.
The staff I’ve encountered so far have all been super friendly. There’s not usually much of a wait time unless they’re backed up, and that only happened once. The results I’ve received from MRI’s I got back pretty quick. The machine noise are a little nerve wracking but they have headphones with music to help drown some of it out
Staff was very friendly and helpful, Actually took the time to explain paperwork and help you With what they could. Procedure was done very fast and professionally. Couldn’t believe how fast I was in-and-out. Great place 5 stars easily.
Staff real friendly and proficient. The tech got my IV on the first try with ease and I am a hard stick. Talked me through the entire procedure. Got me in and out quickly. Would definitely recommend them for any imaging.
Keep your receipts! The service I received during my CT scan was exceptional, the staff was nice and comforting. However, the billing department is a scam! I paid the day of my scan but received a bill a few weeks later. I called the …
Everyone was very polite and helpful. All were patient with an old lady …me
2nd time here and always very professional and not a long wait.
Professional, polite, informative.
Second time I’ve been to preferred imaging in the last six months. Both times I was treated very professionally and seen within 10 minutes of my appointment time.
Everyone was very kind and very professional. Thank you
Great visit. Fast, polite service.
Staff was very friendly and helpful. Very short wait.
Great staff with advanced knowledge of procedures. Comfy relaxing waiting room.
Great customer service and very professional
Very pleased
Very pleasant people that work there
Staff was friendly, got in & out quickly (did not feel I had to wait for a long time).
Great professionalism.
Very professional team
All went well
THE MANAGER IS AWARE AND WAS JUST AS RUDE….
Quick, kind and efficient.
Very friendly and professional
Very nice andcomplet.
Was very fast and helpful
Everone was very friendly and professional!
Staff was amazing and timely!!
Got right in for my appointment. Tech was great.
Receptionists are cold and rude. No smiles, no thank you and no have a good day.
Friendly, and informative
Excellent customer service, fast and efficient
Everything was fine. Took a whole minute.
Super friendly and very fast!!
Quick and easy
Quick check in. Staff was professional and friendly.
Disrespectful front desk employees. Very unprofessional!
Very friendly and knowledgeable staff. Facility was in excellent condition.
Website and front door states face masks required. patients complied….. not the staff…… To mask or not to mask. that is the question
It was frindley quick
Clean environment, friendly staff. They got me in and out pretty quick too!
Everyone was nice and I was in and out quickly.
Waited 45 minutes for a scheduled appointment. Office staff more worried about what’s for lunch than their patients.
Been here multiple times, each time has been amazing. They even treat you to coffee, water and snacks!
Confirmed info by phone twice prior to appointment. Fasted for 4 hours, then had to wait 2 hours before they finally informed me that they couldn’t do my scan.
Great experience.
Came for thyroid ultrasound. Everything went smooth. Nice staff.
Employees don’t seem trained.. At all …
Also sent my kid a bill today in her name for something I paid for when we were …
Very kind staff. Chick in and procedure was timely and professional.
It was very good everyone especially the tech was really amazing
Very friendly. The people who work there are sweet.
They got me in and out very quickly! The staff was very professional! The front desk helped me with everything I needed!
Very fair pricing, professional and accommodating. Highly recommend!
First time going there. Everyone was so nice and friendly. They made me feel comfortable. Clean and very little wait time.
First time visit for me today, and it was awesome!! The staff was fast and friendly…and my test didn’t cost anywhere near what I thought it would! 🙂 …
Great experience! No wait time, nice office staff . My husbands appointment was even moved up to an earlier time .
Very polite and professional
Friendly staff and quick to get you in and out without a long wait.
They were good!
Great experience, no wait time and the office was very clean and up to date. If needed, I will be happy to work with them again
Was treated very well by the staff. Very helpful with insurance questions I had.
Had a scan done there and the man who gave me the contrast and Iv was so nice!!….I was very nervous and he made me feel at ease. I don’t remeber his name but he did a great job!
I got the MRI report, it stated I had an my appendix and gall bladder removed, I sill have both
Everyone was great. Very professional and kind. Thank you all for helping me today.
The facility was pleasant and clean
Employees were helpful
MRI went well
The staff was very friendly and respect full , I enjoyed great conversation in the waiting room, The drink wasn’t too terribly bad I had to get down before my scan, and it really didn’t take very long at all I was in and out quickly! Thank you Preferred Imaging!
The staff was very friendly and my technician was very informative with my procedure today.
Absolutely amazing!! I loved the service here. They really know how to show you they care.
The staff is always very kind and helpful. We’ve never had a bad experience there.
People were nice, we didnt have to hang out long before we were seen and done.
Very short waiting time, clean facility, friendly staff and great ultrasound experience!
Billing department doesn’t answer the phone ever! Insurance paid them and they are still taking money from my account and I showed them proof of payment by my Insurance company
Friendly, knowledgeable staff. Got me in quickly and explained everything well. Will use them again if the need arises.
The appointment was scheduled quickly. Staff was.very skilled and professional
Very professional staff. Great place for imaging. They made it easy and calmed my fears.
Left foot MRI was done. Radiologist said they did not see anything that could be causing pain. I asked if another Radiologist could read MRI and they told me “no, we don’t have someone else read results from another”. So, they said I would have to order another MRI. No thanks!
My girlfriend paid the 50 down for me to get an MRI a year and they enrolled it in some messed up autopay thing and not w she had to lock her card because they won’t screw off. To me that just seems dirty as hell. Been over a year now and …
Very friendly staff. The place is very clean and professional looking with a western style paint jobs in the MRI rooms. The equipment is some of the best on the market. Instead of stupid cheap ear plugs, they let you use special headphones so you hear music to drown out most of the noise that a MRI machine makes.
My first time experience there. They showed no energy of greetings! Especially the cat scan workers in the back as they looked like they hated thier jobs..very sad and unwelcome place.
I had an ultrasound done last week and I wasn’t happy when the technician told me that they didn’t give prints of baby. Once finished she didn’t clean me at all, just cover me with a towel. And she wasn’t forthcoming with information when …
Great staff. I had an MRI one day and no one to watch my son so I had to bring him with me. They played with him and one man even played hide and seek and let him watch movies on his iPad. The receptionists are just so sweet. And the man …
Clean and timely testing is a given for medically related businesses. However, I needed a CD of my MRI to take to a surgeon. I called to request that they prepare the CD so that I may pick it up quickly and at our mutual convenience. They …
They were professional and I did not have to wait long at all. They helped me with a payment plan which was greatly appreciated!
It’s 8:05pm, been waiting to be seen since 6:45pm. Lots of people have had similar waits as me. Looks like I’m the last patient of the day because the door says they close at 8pm…
I went in for an MRI, the staff was very professional and friendly. They really made me feel comfortable. There was little wait time and they walked me through every part of the process. I really appreciate that. I would highly recommend them.
Everyone was friendly; I got my procedure done quickly and at the time of my appointment. Everything was good.
The girls up front where more than helpful. I felt the girl that did my MRI just layer me down and then just put me in the machine. She did not explain much!
Comfortable waiting room. Professional and friendly staff. I’ve been here several times and each time I have been impressed.
Do not go there! I have a broken back and they made me wait 1 1/2 hours. Horrible customer service. Not professional at all. Open Air is wonderful if you can wait to get in. I should have knuw better. Never again!
The girl at check in desk was very friendly and helpful. The tech doing the scan was very nice, helpful, and patiently answered all my questions.
LESS THAN 1Star! Will never go here again. Staff was polite but this was the third appointment they did not have records and paperwork in order! Two hour wait to find this out and could not have MRI done again! I have brain cancer and MRI …
They called me to ask if I could come in an hour earlier as they had a cancellation. I did but sat waiting for over 2 hours, an hour past my original appointment. There was 6 people in front of me so obviously they over scheduled without caring how inconvenient it was
It took no time at all. I was in and out quick. They were polite and help me beyond the CT scan.
Very courteous people. I had to wait, but it was not Akumin’s fault. My Dr. did not send my orders over to them.
All employees were exceptionally nice
Great service quick comfortable and professional
Quick fast mri imaging. The front pulled strings to speed up my insurance auth approval. I appreciate that a lot. Also the person who did my mri took her time and explained the process to me. Much preferred location than going to the hospital for my imaging. Thank y’all!
Fast, gentle, knowledgeable. Would use them again. Thanks
This negative review is in regard to billing. I had issues in the fall paying online. I contacted the physical location. I understand they don’t handle billing but I needed direction as I couldn’t get through even on the phone to someone …
Everyone was very friendly and efficient.
I have been here several times. EVERYTIME I have gotten a call or walked into this office EVERYONE has been so welcoming, polite, and have tried to really help with scheduled appointments and payments. I recommend this place to anyone needing there services.
Pleasant quick. Folks polite.
The employees at this place are the rudest most hateful don’t know how to don’t know how to do th people that dont know how to to their job or speak to people on the phone. I canceled the appointment for friday and will not allow anyone in …
Called the day before (Saturday April 9th 2022) the procedure and asked about the insurance. They said we would not pay anything , because your on Medicare.I said okay that’s good. The day of the procedure (Sunday April 10th 2022) they said …
Have been to this location twice, once for an ultrasound and once for a CT. Both times were great experiences. Steve ran my CT scan, very professional and extremely understanding of my circumstances. The woman that did my ultrasound I …
Upon arrival, everyone was personally greeted by each staff member acknowledging their presence in a kind and caring manner. Wait time was brief, and you never felt rushed. Procedures were thoroughly explained before starting.
They are fast professional, fast, and considerate to my feelings and pains.
Great experience…everyone is professional and intent on making your experience a great one.
Front office was very patiently and professional with my several phone calls confirming insurance coverage for my upcoming procedure. They assured me everything was in order for my CT scan. Very considerate and professional girl that did …
My doctor referred me to Preferred Imaging/Akumin and after reading the reviews I was hesitant. However, I kept an open mind and I am so glad I did! My experience was pleasant, positive and efficient! The entire visit from signing in to …
They got me in quickly and were very polite.
Everyone had smile and they every nice thank yall
Had appt at 9am on Saturday was told to be here at 8:30am to fill out paperwork. There was nobody here except patients and radiologist waiting in parking lot for someone to open. They were supposed to be open at 8:00am. Absolutely ridiculous only will come back because my insurance company covers here.
The people are very nice, I had one problem they called me a week earlier an set up a CT with contrast, set it up at 1200 noon, being npo at midnight that is a long time, when I got there I waited one hour then was called up front to let me …
I highly recommend this facility. Jill was very sensitive to my claustrophobia during the MRI and took really good care of me. She even allowed my husband in the room with me, touching me which made it possible for me to endure the MRI. Jan, the office manager, was very helpful with questions we had for her.
The man was nice at checkin and the man that did my MRI was nice too.
So I had a appointment here for this Friday and I have cancelled it as the people that work here don’t know how to do there job and check insurance stuff and they are rude to the patients and rude to people in person and they listen to …
I have had three MRI since the first of the year. I always ask my physician to order it through Akumin because they are so organized with appointments, getting approval with your insurance. Their staff is so organized and kind to relieve …
Great place, great staff…had a nice experience. Would recommend to everyone!
Friendly staff but person calling to do appointment reminders did not notify me – or the other patients who checked in after me – of the upfront charges. Mine weren’t bad, but more than one after me had significant charges and were caught …
I had a great visit. Everyone was courteous and nice.
I have been going to Preferred Imaging for years, and my recent experience was just as good as each time before. The front desk staff is courteous and professional. They got me in quickly. My CT was done professionally and there was no …
Quick and easy scheduling and great communication. Appointment on time and everyone was very friendly.
Very kind, caring, and friendly. They made me feel comfortable and taken care of.😊 …
Fast, Friendly Service
We live out of town and arrived at 9:15 for 10:00 appointment. Filled out …
My visit today was perfect! The front desk girl was very pleasant. Filled out my paperwork and headed back within 2 minutes. Once in the back the whole process took 20 minutes. Very happy with the way my appointment went today
All the staff were wonderful. Very pleasant experience.
My husband had an appointment at 4:45pm Tuesday March 8 we got there 20 minutes EARLY when it 30 minutes PAST his appt time I asked when he was going back. They told me that we’re running last my a VERY rude guy at the front desk. It wasn’t …
The MRI technician was wonderful. He explained the procedure thoroughly and was very pleasant. I tend to get claustrophobic in enclosed places, but I made it through the 15 minutes. The tech said I did very well. …
Very satisfied with service and promptness . Logan was definitely professional, caring, and a great asset to this company for taking care of my needs.
I have zero complaints about Akumin (Amarillo tx) location. Everyone was very nice and helpful during my CAT scan.
The staff is very friendly and attentive. I did not have to wait very long and they were busy.
Staff and all those working were very kind,, considerate and polite.
I have had several MRI’s in the past. The experience at Akumin was by far the best. Everyone was friendly and professional.
If you can find another place that takes your insurance, go there.
You are instructed to get here 30 min early for paperwork. It will take you 5 …
First they told me the wrong day to be there. Then re-scheduled the appointment and told me to be there at 6:45 am for a 7:15 appointment- it is 7:45 and I am still waiting to get called back. This place is filthy and has all cloth …
The staff was great! They were friendly, very attentive, got me in and out!
Office and technical staff is always very pleasant and professional. Wait time is minimal. Reports to physicians appear to be timely.
Very clean, comfortable, building! People are top notch and very pleasant! If I ever need another MRI, (God forbid) I’ll be back!
Fantastic service. Most professional people and laid back. They are very efficient with their services and on top of their game. Thanks so much to all the staff
Micheal was the one who came and got me from waiting room. He helped me get out of the waiting room chair. Very friendly and reassuring as I had ct scan on my knee. If needed again would choose Akumin.
Very courteous and professional. Appointment was on time and employees were very helpful. There is a bad cigarette smell in the lobby. Other than that, very clean and nice.
They contract with my insurance company so easy to set up appt. Staff was very nice and technician was great. They worked with me and insurance to make sure everything went smooth. Will use again
My experience with the staff at Akumin was wonderful from start to finish. From the first phone call to schedule my appt, the kindness and care I received was so refreshing. Then the day of my appt, I was welcomed with smiles from everyone and a staff that was so eager to help me. Would 10/10 recommend this imaging company!
Staff was courteous, and very welcoming. They worked hard to help me feel comforted during my first ever MRI. Only negative was the wait time, but I know there’s days things go slow, and days things go fast. Overall, I’d give a positive report to any one asked if they should go to y’all’s facility.
The staff I’ve encountered so far have all been super friendly. There’s not usually much of a wait time unless they’re backed up, and that only happened once. The results I’ve received from MRI’s I got back pretty quick. The machine noise are a little nerve wracking but they have headphones with music to help drown some of it out
Staff was very friendly and helpful, Actually took the time to explain paperwork and help you With what they could. Procedure was done very fast and professionally. Couldn’t believe how fast I was in-and-out. Great place 5 stars easily.
Staff real friendly and proficient. The tech got my IV on the first try with ease and I am a hard stick. Talked me through the entire procedure. Got me in and out quickly. Would definitely recommend them for any imaging.
Keep your receipts! The service I received during my CT scan was exceptional, the staff was nice and comforting. However, the billing department is a scam! I paid the day of my scan but received a bill a few weeks later. I called the …