Experience true peace of mind with home, auto, business and farmowner policies from Rockford Mutual Insurance Company. Serving customers … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
527 Colman Center Dr, Rockford, IL 61108
Awful Decision Making
Bad Ethics
They will not help you ! Very unprofessional
Great coverage and rates.
Spectacular place to work. Great enviroment and great people.
Would give 0 but not able worse insurance company I ever felt with
They were quick and very efficient!
Rockford is one of the best companies I’ve ever represented!!
Awesome company! They truly care about their insureds!
Haven’t put 3000 miles on my new car yet. Still paying full price. Had it for 7 months
I was impressed with the quick turnaround on my claim.
Horrible company to work with. If you want a company to completely ignore your concerns and try to back out of paying claims that are just then I suggest you try Rockford. 🙄 …
Excellent company! Easy to work with.
Terrible will do anything not to approve claims. Don’t go with this company.
I enjoy working with Rockford Mutual, the ease of doing business with this company is refreshing. Thanks for all you do!
So far asd a new customer I’m completely satisfied with the interactions that I’ve had.
I’ve been a customer for 10 years and have always been met with kindness and assistance when ever needed!
Representative Mr. Gulling was exceptional to work with. This company continues to offer great service and value to our family.
Great company. No issues, with billings or claims.
And they even cover comic books & personal items like that. Highly recommend this insurance company.
Removed my agent so now I do not insure with them anymore
I provided proof my roof was done in 2014 because i was hassled by an employee stating we had to redo our roof or would no longer be covered. We proved proof and and still treated with terrible customer service and staff was unprofessional. I will never use them again.
Anyone who gives this company more than 1 star either works for them or a freind or family member is employed by them. They will not pay any claim without a kicking and crying. Terrible ethics and a terrible adjuster who disclosed personal information to a contractor unbiased.
Love this company. Good prices, quick service, quick appraisal and check issued. No hassle. Everyone I talked to was courteous and polite. Our local agent is great to work with also.
Auto claims cancelled after step-son had a minor fender bender. There were no other claims during the period we had this insurance. Green Toyota won’t even sell their insurance anymore because of issues clients have had. Total scam company.
Horrible experience after having them for nearly years. Made a claim for hail damage which they never paid me out for and everyone I worked with from the adjuster to the office was just awful with how they treated you and handled business. Would NOT recommend unless you want to pay for coverage you won’t actually get to ever use
I have had insurance through them for years now on vehicles. They have the lowest rate for me through Vandalua Mutual. The ease of paying online is a plus.
Auto insurance wise, they are very good to me. But their website needs improvement. I typed in all my answers got the policy number correct and it still says it is not able to process my account. I was going to pay online, but I will not now.
I have never had such a horrible experience when dealing with an insurance company. Aaron and Patrick are two peas in a pod. They speak in circles and the end result is not in your favor and you are wrong and it’s your fault. We caught …
If I could give 0 stars, I would. A few weeks ago, my husband got t-boned by a client of said insurance company, who ran a red light. Now that we have the official police report and a car that is completely totaled, they refuse to pay out …
It was upsetting to have my pool collapse, but Jason was very profesional in dealing with myself and my son. He totally put my mind at ease. Thank you for you support during this time. I truly appreciate it!!
I recently had a claim on a building that Rockford Mutual insures for me where a pipe broke causing over 100k in damages. I couldn’t be happier with the claims service. Everything has been payed quickly with no hassles.
I worked with Aaron and Jeannie. Both of them were very professional and settled my claim (totaled car/lost personal items) in 2-3 weeks. Thank you very much!
Steve Puls
I work for this company and can honestly say they treat their employees and policyholders like gold. Everyone here shares the same mentality to do everything we can to best accommodate the policyholder and put their life back together, it …
Recently had a claim for hail damage to roof. Rockford Mutual’s claim adjuster came out in a timely manner and has made it a smooth process. Just waiting on the contractor to begin work.
I have been with Rockford Mutual Ins for 17 years. They have always treated me very well and found the employees to be very helpful. When I hear others complain about a business that I value is: first they wanted something more than what …
Had a claim. They would not sit down to adjust scope of work. Refused to acknowledge the claim. After fighting for 2 months they stated “it was a covered claim” Then they refused to pay for the work to repair the building. There …
Absolute crooked insurance company.
Be prepared to have them change your policy without notice, and if you have a claim they’ll change the policy in order to screw you every way possible. …
Docked a star for the purpose that you can not get a estimate quote for coverage on the website. Or if you are buying a newer vehicle you can’t get a estimate for how much more your premiums will go up. 😁😎🥸 …
We represent Rockford Mutual through our agency, and they are an excellent company in both product and service. It is nice to have specific, knowledgeable, friendly company representatives in all areas to call should we need assistance. …
Siding damage on condo. Considering the circumstances, Rockford Mutual could not have made this any easier for me, I work a lot. So they made my claim so easy. A Check was issued right away and when more damage was found during repair they issued a check right away for that as well. What a great experience. Thank you Rockford Mutual.
I am giving Rockford Insurance 5 stars because of how appreciative they handled a claim. Their insured hit and totaled our car. Rockford, in particular Jessica and Aaron, handled the claim as quickly as they could. They provided us towing, …
I had not heard of this company before but was looking for a more competitive rate on my auto insurance. Unfortunately I had an accident and WOW, I can’t say enough good things about my experience. Debbie B was so pleasant and easy to work with and didn’t make me feel bad about my accident. Top Notch.
The people at Rockford were friendly and professional. They have worked with the autobody shop I trust and have been satisfied with for a long time. They have also saved me money over my past provider. I would recommend them to anyone.
I personally have Rockford Mutual for Home & Auto Insurance. Claims are handled quickly and efficiently out of Rockford, IL. Their rates are pretty tough to beat for most, while staying level over the years. You will not regret making a …
This company does not have a good track record of taking care of their clients. Feel free to google “2018 IL App (2d) 170637” and you will see what I’m talking about. …
Have been a client for about 10 years . In this time service has always
and consistently been excellent , and rates are very fair. Am a Senior
and AARP can’t even come close to this company’s rates. Any chance …
Had instance where a dump trailer came loose from back of my pickup truck & caused $2,400 in damage. People at Rockford Mutual were excellent & received a check for repairs in just couple of days. No hassle, just excellent service. Thank You.
Recently filed a claim on my Homeowner’s policy. Rockford was courteous, professional and timely in their response. I am very pleased with them as my insurance company and glad that I made the change when I did.
So far, Rockford Mutual Insurance Co has provided good service. My agent is Andy Ferrera and he is extremely helpful, responsive and a pleasure to work with. I have auto payments from my Credit Card and was contacted by my agent that the …
Rockford Mutual had been great to deal with for our insurance claim for hail damage. Very prompt. Great support. Especially with all the chaos of covid, they have been great to work with. Would highly recommend. And happy to have all of our insurance through them.
I had a agent who signed me up. I change my address with him. When keep getting mail from my old address. I text him once again. So I called and changed it no problem. Get a new car called about that. The lady explain how to do it. Which I …
I had a Comprehensive claim and they came and looked at it and I had a check in just a few days. I would recommend
I had to file my first claim with Rockford Mutual after being with them for over a year. They were wonderful. Jesse handled the claim and Aaron was the adjuster handling the value of my car. They were both awesome!! I would recommend RM to anyone that will ever ask!
Made a call and had my windshield replaced 2 days later. Quick and easy. Would recommend.
Best insurance company I have had in my lifetime. Here I am age 90 and finally found you through my ins. broker, boy,, did I luck out.
In a world where customer service seems to be a thing of the past, Rockford Mutual sets itself apart from the “big box” insurance companies. It is so refreshing to be able to speak with someone via a phone call… And even more amazing when …
They took care of my claim better then I have ever had before. They contacted the autobody shop for me as well as the rental car provider, and then called me to make sure that I knew what they had done. Then they asked me if there was …