This credit union is trash. The employees act like they don’t wanna work. They do not know anything about their own products. There is always some kind of system malfunction with either your debit card or your online banking. The products …
I was referred to KCCU by my pastor and friend, Anthony Mondaine. I had shared with him, some banking issues where I was banking at the time and looking for a new bank. I’m so thrilled he recommended KCCU, my whole family banks there now. I …
I have been a member of The Kansas City Credit Union approaching 10 years now. I consider KCCU to by my primary financial institution and staff like Anthony Mondaine give me reason to remain a committed member. He continues to exceed the expectation! I am happy to say that I am proud member of The Kansas City Credit Union.
If you’re looking for a credit union, keep on looking, unless you like rude staff and outrageous fees. I have filed a complaint with the Better Business regarding the way they access overdraft fees. The Kansas City credit union will charge …
By far the rudest and most incompetent group of employees i have ever dealt in a bank especially one of the women named Jessica or something . they act like they’re doing me a favor by me attempting to bank there. i understand the bank is …
Each time you use your debit card there a 1.00 fee. No other credit union or bank does anything like this. There have a been a few occasions I’ve tried to spend over $500 with my debit card in one day and was declined because you can only …
So, we are definitely closing our account. This is absolutely the most horrible credit union/ banking institution. I won’t necessarily say its the customer service, because they are hit or miss (sometimes you deal with rudeness and …
Lowest customer service ever. Won’t answer the phone, ghetto, and ignorant. Treated me like a criminal when I came in to deposit a large check. Held it for two weeks. Steer clear of this place. You’ll be glad you did! one star is way to much for theses guy’s
Very inconvenient for my needs and not very people friendly went in to do a wire transfer with 9000 grand cash amd was late by ten minutes after there cutoff time so i had to leave amd hold onto the cash longer which was very dangerous to do in that area
This bank man they’re out to get you DONT USE EM , they don’t bother to educate you about the way they conduct business , no one person is on the same page I’ve been asking the same questions & receiving multiple answers , they do this just …
If I could zero rate I would. Horrible CU to bank at. Inconvenient, charge for anything on fees & not there for their members at all. Need to listen to their mbrs more to hear this feedback but they just dont care. They wonder why people jump ship to go elsewhere. Shame on you for calling yourselves a CU!!
No empathy. No offers of resolution. 15 minutes on the phone and have been put back on hold 3 times. Have talked to 4 people and no one wants to do anything. Done with this joke of a credit union. This establishment is a joke. And beware, they nickel and dime for everything and anything.
I just don’t understand why you all have a phone number but you can never get through to ANYONE ever and when and IF you finally do they have poor customer service !!! …
Been with this union since around 1989. They are excellent! Like any bank large checks will be held a bit before cashing. Online banking is also excellent rarely have any reason to actually call them
I just opened a savings account at there Gladstone branch yesterday Adriana Miranda was very helpful. I hope I continue to see the great service I saw yesterday and not the one star reviews I’ve read today.
Signed up with this bank in August, did not receieve my debit card until middle of September. Have not gotten any checks/checkbook. Needed to pay my rent and debit card was declined, knowing that I had more than enough money in the bank. …
This is the worse bank to have if your looking for a credit union look pass them, they charged me over draft fees for funds that was on hold by the bank. I ASKED TO SPEAK WITH THE MANAGER SHE HAS NOT CONTACTED ME, NADINE IS RUDE AND I WILL …
Always polite and great customer service. Yes the phone call is an issue and can never reach any person just recordings. Large checks expect it to be held 2-3 weeks without exception. Unless it’s direct deposit. Anyway it’s a better place to be than some banks.
It’s 11-21-2020 at 8:25am I’ve got here 10mins early which was 7:50am in the drive thru, online & on the window it say they open at 8am. I’m still sitting here waiting the tube hasn’t dropped the guy pulled in next slot a few mins after 8am …
I have been a member for over 15years. It is like any other establishment, some days are great and others are frustrating. I do not like the over drafted fees when the money is available in the savings and can be taken from there when …
Anthony Mondaine he was very helpful to me he want over and beyond to help me I had a medical issue and he was able to understand what I need and got it done with no questions asked. He work out all my issues I was have with my account. I really appreciate everything he did.
I was trying to open a new account with them. They were nice in person but I was told twice that they would give me call back to see if I could get the new account going and that was weeks ago. That’s all the signs I need, no thanks I’ll go somewhere else.
Been with KCCU for some years and they never disappoint l! I had a situation today and they took care of me!! I’m so thankful! I will forever be a KCCU member!!!
I HATE this bank. They rude, they slow, they always ready to walk out the door a 4:00. They lock the doors real early. They charge $1 just to call and get questions on your account. Can not stand this bank and will never bank with them EVER again!!!!
I opened my first checking and savings account with Robert !! It was quick and he was very patient with me. I definitely recommend Robert as your KC Credit Union Associate!
My first experience with KCCU was out of this world Superior customer service. Very professional,clean and friendly. I’m truly excited that I’m now a new member at the KCCU. Thank you Jeremiah H For making my experience one I will never forget.
When in for a car loan today, Mari was so nice and helpful, got a great rate. Now I’m ready to go look for my new car. Many thanks to
Mari W. . Kansas City Credit Union is a great place to bank.
I WOULD LIKE TO RECOGNIZE PATRICIA A. AND THANK HER FOR HER EXCELLENT SKILLS AND PROFESSIONALISM WHEN I COME TO THE KCCU. SHE ALWAYS ADDRESSES ME BY MY NAME AND I AM VERY IMPRESSED BY THAT. YOU ARE A VALUED EMPLOYEE THAT MAKES THE KCCU SHINE!!!
If you have other options you should absolutely steer clear of this place. They are absolutely the worst. Poor customer service and it’s simply a ridiculous organization that should be shut down.
Let me say I was trying to get a car through carvana and get the loan through my bank. It definitely was a difficult process but Adriana from KCCU helped me so much !!!! I probably would have gave up if it wasn’t for her. I’m truly thankful thank you again Adriana
I’m in tears as I write this about our credit union, I lost my job April of 2020 and my wife’s Catering business took a major hit due to covid. Our financial situation is very bad right now, but Adriana Miranda gave me encouraging words that lifted my spirit…….thank you so much!!!!!!
The 5110 location off eastwood traffic way is horrible. The customer service has went down tremendously. There is never a bank manager on site. They now tell you that you have to make an appointment in order to get your account issues …
My dad and I had got a loan to fix my car. We had Adriana Miranda and she was wonderful. She answered all the questioned I had and was very nice. I would recommend people to go there.
My experience with Adriana Miranda at kccu was amazing she was very nice and helpful. Well I must say all my experiences at Kansas City Credit Union are always amazing. The staff is very nice and helpful. Thanks to all the staff at KCCU
Love my credit union! Been with them thru thick and thin. They helped me even while going thru a bankruptcy and divorce. And always always has given great advise and stood by me. I had a almost 100.00 over charge to my account by a shadey …
I had an awesome experience with Adriana Miranda. She left not question unanswered. She was polite, professionally and extremely helpful. Thank you Adriana.
I consider Adriana Miranda, my personal banker simply because of the level of service she provides. I just purchased a Jeep and financed it with KCCU. My payments are right where I need them to be, it was a seemless process and I attribute …
i am happy to say that i like the service provided to me by Adriana Miranda she took her time and made sure that i understood every thing that i needed to know aswell as translating to me in spanish to ensure that all my questions were …
I’ve been a KCCU member for many years now and have been very pleased with the service I receive.
I met with Adriana Miranda & she was absolutely great! She met my financial …
Adriana Miranda excellent representative of the Kansas City credit union after being frustrated she took my application and processed in a matter of days. She informed me of the many option of car insurance and made the loan process easy thank you Adriana for your help and guidance Angie F
My daughter and I met with Adriana Miranda today and was looking to refinance her current loan through Ally Financial. As a first time borrower, Ally accepted her, but gave her a high rate. Speaking with David at KCCU, he put me in contact …
I just refinanced my car and had a great experience. Adriana Miranda is a great loan officer and it was a pleasure working with her. I would hands down recommend working with her.
I literally had the best experience with Adriana Miranda. From our first conversation she made everything very easy. She took the time to answer all of my questions and got me the best interest rate! I will definitely be using KCCU again …
Getting a car loan through KCCU was the most seamless process ever. I went online and filled out an application for an auto loan, and right away, Adriana Miranda called and emailed me to talk to me about the process and documents I needed. …
Adriana Miranda was very helpful, patient, and informative. My experience with her made me comfortable and want to work with Kansas Credit Union in the future. I appreciate her and how she handled my situation. I feel I have the tools to work on my credit and with success. Thanks Adriana. You’re great!
i would love to give teri she was very intentive to my need and everything was met so i give her ten stars on top of the five great work and i will keep doing business with you guys THANK YOU TERI FOR ALL YOUR HARD WORK I KNOW I WAS …
Deborah was exceptional she listened to my situation and quickly resolved my problem. Janee, and Brandon also make KCCU the kind of institution you want to handle your business.
I dealt with Adriana Miranda and she was awesome. I came on my lunch and she had everything ready for me. It was a seamless process and I would do it again.
Great staff at KCCU! However, Teri Tipton was phenomenal during my recent loan process, with all of the details, from start to finish, guiding me the entire way with options, details, and patience. I will recommend Teri and KCCU to family, friends, associates, etc.
Applying for and getting approved with a great rate proved to be the easiest part of trying to replace my car that was totaled by a distracted driver. Teri Tipton was excellent to work with and helped make the process easy and seamless. …
I love Kansas City Credit Union. My agent (Miranda) was very helpful and made sure I understood everything that was going on, even if I said yes I understand she heard it my voice and took the time to explain it to me. I was able to purchase a new car. Thank you so much.
I’d like to take a moment to say that I really enjoyed working with the loan officer that I was assigned… Adriana Miranda! She was very professional, knowledgeable about products/loans the Credit Union has to offer. She went over and …
This credit union is trash. The employees act like they don’t wanna work. They do not know anything about their own products. There is always some kind of system malfunction with either your debit card or your online banking. The products …
Terrible !
New experience
Great employees
Friendly and very helpful
Adriana is Awesome and very helpful!!!
Closed account, never again! 💯 …
KCCU doesn’t return phone calls.
Adriana Miranda outstanding customer service.
So dumb they have to use Post it Note s to remember to breath!
Super rude. Terrible customer service
I was referred to KCCU by my pastor and friend, Anthony Mondaine. I had shared with him, some banking issues where I was banking at the time and looking for a new bank. I’m so thrilled he recommended KCCU, my whole family banks there now. I …
Adriana Miranda was awesome quick and patient.
Nice staff. Location is inside city hall so you have to go through security and it does not participate in coop services.
Adriana Miranda is very efficient and a complete expert for all your bank needs!!!!
I have been a member of The Kansas City Credit Union approaching 10 years now. I consider KCCU to by my primary financial institution and staff like Anthony Mondaine give me reason to remain a committed member. He continues to exceed the expectation! I am happy to say that I am proud member of The Kansas City Credit Union.
I’ve always had great experiences with the location in the Northland thank you for the great customer service!
Adriana assisted me witb professionalism and respect. This is why I bank with them.
Adriana was great. It took me less that 15 minutes to set up an account.
The older lady at the front desk is rude. They talk to you like you’re dumb. Its almost like they didnt even want to help.
If you’re looking for a credit union, keep on looking, unless you like rude staff and outrageous fees. I have filed a complaint with the Better Business regarding the way they access overdraft fees. The Kansas City credit union will charge …
By far the rudest and most incompetent group of employees i have ever dealt in a bank especially one of the women named Jessica or something . they act like they’re doing me a favor by me attempting to bank there. i understand the bank is …
I advise NO ONE to bank here! Only if its your last resort.
Each time you use your debit card there a 1.00 fee. No other credit union or bank does anything like this. There have a been a few occasions I’ve tried to spend over $500 with my debit card in one day and was declined because you can only …
Worst credit union ever . I don’t recommend them to anybody !
Great community credit union unlike banks who have a lot of fees.
Super easy loan. I worked with Jeremiah and had money in the bank the next day
Have been member since 1995. Jeremiah is the greatest. ALWAYS professional and courteoues. Kudos!!!
So, we are definitely closing our account. This is absolutely the most horrible credit union/ banking institution. I won’t necessarily say its the customer service, because they are hit or miss (sometimes you deal with rudeness and …
never answer the phone , never knows what’s going on . always new people fed up with this bank I wish I could give them neg 10 stars
Lowest customer service ever. Won’t answer the phone, ghetto, and ignorant. Treated me like a criminal when I came in to deposit a large check. Held it for two weeks. Steer clear of this place. You’ll be glad you did! one star is way to much for theses guy’s
Very inconvenient for my needs and not very people friendly went in to do a wire transfer with 9000 grand cash amd was late by ten minutes after there cutoff time so i had to leave amd hold onto the cash longer which was very dangerous to do in that area
This is not a customer friendly bank when u have to call with a issue, they need more training on empathy.
Need ATM’s where you can make deposits when closed
This bank man they’re out to get you DONT USE EM , they don’t bother to educate you about the way they conduct business , no one person is on the same page I’ve been asking the same questions & receiving multiple answers , they do this just …
If I could zero rate I would. Horrible CU to bank at. Inconvenient, charge for anything on fees & not there for their members at all. Need to listen to their mbrs more to hear this feedback but they just dont care. They wonder why people jump ship to go elsewhere. Shame on you for calling yourselves a CU!!
No empathy. No offers of resolution. 15 minutes on the phone and have been put back on hold 3 times. Have talked to 4 people and no one wants to do anything. Done with this joke of a credit union. This establishment is a joke. And beware, they nickel and dime for everything and anything.
Teri was the best. Thank you Terri!!
I just don’t understand why you all have a phone number but you can never get through to ANYONE ever and when and IF you finally do they have poor customer service !!! …
Been with this union since around 1989. They are excellent! Like any bank large checks will be held a bit before cashing. Online banking is also excellent rarely have any reason to actually call them
They charged me everytime I used my debit card so I closed my account. Had I known this sooner I would’ve closed it a long time ago!
Teri Tipton – Thanks for the assistance with our loan!!!
Been banking here for well over a decade. Haven’t had any major issues. One of my favorite credit unions.
I just opened a savings account at there Gladstone branch yesterday Adriana Miranda was very helpful. I hope I continue to see the great service I saw yesterday and not the one star reviews I’ve read today.
Signed up with this bank in August, did not receieve my debit card until middle of September. Have not gotten any checks/checkbook. Needed to pay my rent and debit card was declined, knowing that I had more than enough money in the bank. …
Adriana Miranda is Excellent Outstanding customer service and very Efficient 😊 …
This is the worse bank to have if your looking for a credit union look pass them, they charged me over draft fees for funds that was on hold by the bank. I ASKED TO SPEAK WITH THE MANAGER SHE HAS NOT CONTACTED ME, NADINE IS RUDE AND I WILL …
Always polite and great customer service. Yes the phone call is an issue and can never reach any person just recordings. Large checks expect it to be held 2-3 weeks without exception. Unless it’s direct deposit. Anyway it’s a better place to be than some banks.
It’s 11-21-2020 at 8:25am I’ve got here 10mins early which was 7:50am in the drive thru, online & on the window it say they open at 8am. I’m still sitting here waiting the tube hasn’t dropped the guy pulled in next slot a few mins after 8am …
I have been a member for over 15years. It is like any other establishment, some days are great and others are frustrating. I do not like the over drafted fees when the money is available in the savings and can be taken from there when …
Anthony Mondaine he was very helpful to me he want over and beyond to help me I had a medical issue and he was able to understand what I need and got it done with no questions asked. He work out all my issues I was have with my account. I really appreciate everything he did.
Adriana Miranda was great! Her professionalism and personality was unmatched. Love this place!
I was trying to open a new account with them. They were nice in person but I was told twice that they would give me call back to see if I could get the new account going and that was weeks ago. That’s all the signs I need, no thanks I’ll go somewhere else.
Been with KCCU for some years and they never disappoint l! I had a situation today and they took care of me!! I’m so thankful! I will forever be a KCCU member!!!
I HATE this bank. They rude, they slow, they always ready to walk out the door a 4:00. They lock the doors real early. They charge $1 just to call and get questions on your account. Can not stand this bank and will never bank with them EVER again!!!!
Nice facility – great staff! Everyone is always helpful and I feel confident in this credit union. Wouldn’t go anywhere else!
Adriana Miranda is the absolute BEST, she consistently provides quality customer service.
I opened my first checking and savings account with Robert !! It was quick and he was very patient with me. I definitely recommend Robert as your KC Credit Union Associate!
My first experience with KCCU was out of this world Superior customer service. Very professional,clean and friendly. I’m truly excited that I’m now a new member at the KCCU. Thank you Jeremiah H For making my experience one I will never forget.
When in for a car loan today, Mari was so nice and helpful, got a great rate. Now I’m ready to go look for my new car. Many thanks to
Mari W. . Kansas City Credit Union is a great place to bank.
I WOULD LIKE TO RECOGNIZE PATRICIA A. AND THANK HER FOR HER EXCELLENT SKILLS AND PROFESSIONALISM WHEN I COME TO THE KCCU. SHE ALWAYS ADDRESSES ME BY MY NAME AND I AM VERY IMPRESSED BY THAT. YOU ARE A VALUED EMPLOYEE THAT MAKES THE KCCU SHINE!!!
My name is Robb and I got an auto loan from Adriana! She did an amazing job and made the process painless!
If you have other options you should absolutely steer clear of this place. They are absolutely the worst. Poor customer service and it’s simply a ridiculous organization that should be shut down.
Let me say I was trying to get a car through carvana and get the loan through my bank. It definitely was a difficult process but Adriana from KCCU helped me so much !!!! I probably would have gave up if it wasn’t for her. I’m truly thankful thank you again Adriana
I’m in tears as I write this about our credit union, I lost my job April of 2020 and my wife’s Catering business took a major hit due to covid. Our financial situation is very bad right now, but Adriana Miranda gave me encouraging words that lifted my spirit…….thank you so much!!!!!!
The 5110 location off eastwood traffic way is horrible. The customer service has went down tremendously. There is never a bank manager on site. They now tell you that you have to make an appointment in order to get your account issues …
My dad and I had got a loan to fix my car. We had Adriana Miranda and she was wonderful. She answered all the questioned I had and was very nice. I would recommend people to go there.
Thank you to Adriana Miranda and the staff at KCCU they’re the reason I stay and do my business with this bank. Always professional and kind.
My experience with Adriana Miranda at kccu was amazing she was very nice and helpful. Well I must say all my experiences at Kansas City Credit Union are always amazing. The staff is very nice and helpful. Thanks to all the staff at KCCU
Love my credit union! Been with them thru thick and thin. They helped me even while going thru a bankruptcy and divorce. And always always has given great advise and stood by me. I had a almost 100.00 over charge to my account by a shadey …
I had an awesome experience with Adriana Miranda. She left not question unanswered. She was polite, professionally and extremely helpful. Thank you Adriana.
I consider Adriana Miranda, my personal banker simply because of the level of service she provides. I just purchased a Jeep and financed it with KCCU. My payments are right where I need them to be, it was a seemless process and I attribute …
Adriana Miranda she consistently provides quality customer service. Very professional and allows response in a timely manner.
i am happy to say that i like the service provided to me by Adriana Miranda she took her time and made sure that i understood every thing that i needed to know aswell as translating to me in spanish to ensure that all my questions were …
I’ve been a KCCU member for many years now and have been very pleased with the service I receive.
I met with Adriana Miranda & she was absolutely great! She met my financial …
Adriana Miranda excellent representative of the Kansas City credit union after being frustrated she took my application and processed in a matter of days. She informed me of the many option of car insurance and made the loan process easy thank you Adriana for your help and guidance Angie F
My daughter and I met with Adriana Miranda today and was looking to refinance her current loan through Ally Financial. As a first time borrower, Ally accepted her, but gave her a high rate. Speaking with David at KCCU, he put me in contact …
I just refinanced my car and had a great experience. Adriana Miranda is a great loan officer and it was a pleasure working with her. I would hands down recommend working with her.
Adriana Miranda made the entire loan process so easy & was so pleasant to deal with.
I had a great experience with Adriana M. very personable, professional and caring!
I appreciate you and your service🤗 …
Jaynea was a pleasure. She assisted me with my account and getting me a new checking account set up. Thank you Jaynea.
I literally had the best experience with Adriana Miranda. From our first conversation she made everything very easy. She took the time to answer all of my questions and got me the best interest rate! I will definitely be using KCCU again …
Getting a car loan through KCCU was the most seamless process ever. I went online and filled out an application for an auto loan, and right away, Adriana Miranda called and emailed me to talk to me about the process and documents I needed. …
Adriana Miranda was very helpful, patient, and informative. My experience with her made me comfortable and want to work with Kansas Credit Union in the future. I appreciate her and how she handled my situation. I feel I have the tools to work on my credit and with success. Thanks Adriana. You’re great!
Teri Tipton was very professional and efficient during the loan process i really appreciate her patience and understanding with me!
i would love to give teri she was very intentive to my need and everything was met so i give her ten stars on top of the five great work and i will keep doing business with you guys THANK YOU TERI FOR ALL YOUR HARD WORK I KNOW I WAS …
Deborah was exceptional she listened to my situation and quickly resolved my problem. Janee, and Brandon also make KCCU the kind of institution you want to handle your business.
I dealt with Adriana Miranda and she was awesome. I came on my lunch and she had everything ready for me. It was a seamless process and I would do it again.
Great staff at KCCU! However, Teri Tipton was phenomenal during my recent loan process, with all of the details, from start to finish, guiding me the entire way with options, details, and patience. I will recommend Teri and KCCU to family, friends, associates, etc.
Applying for and getting approved with a great rate proved to be the easiest part of trying to replace my car that was totaled by a distracted driver. Teri Tipton was excellent to work with and helped make the process easy and seamless. …
I love Kansas City Credit Union. My agent (Miranda) was very helpful and made sure I understood everything that was going on, even if I said yes I understand she heard it my voice and took the time to explain it to me. I was able to purchase a new car. Thank you so much.
I’d like to take a moment to say that I really enjoyed working with the loan officer that I was assigned… Adriana Miranda! She was very professional, knowledgeable about products/loans the Credit Union has to offer. She went over and …