The American Board of Urgent Care Medicine is an independent certifying body. The ABUCM is committed to the certification of qualified urgent care … See more
Read More| Thursday | 8AM to 8PM |
| Friday | 8AM to 8PM |
| Saturday | 9AM to 5PM |
| Sunday | 9AM to 5PM |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
1201 Patton Ave Fl 2, Asheville, NC 28806
Nice folks who put my kid at ease, especially the X-ray tech. Super short wait and quick visit.
The staff was absolutely wonderful. I felt very uneasy having to get stitches for the first time, and everyone there made me feel extremely welcome and calm. Could not recommend Mercy enough.
Always met with friendly, expedient service and most importantly a very knowledgeable rotation of medical staff in case you need them 👌🏽 …
Very nice doctors and nurses
I went to Urgent Care when I couldn’t get an appointment with my doctor. It was a pisitive experience. Everyone was professional and pleasant. I would not hesitate to go back or to recommend their services to others.
This Doctor was so down to earth. Great experience here.
I love this place…if you have to go to the doctor!! Today they surpassed their awesome selves, Dr. Steve and Tony made me feel better, were kind, thorough and knowledgeable!! Thanks, I hope I don’t see you again but if I do I’ll be glad?! 😉 …
The doctors and staff at Mercy are kind and professional. The atmosphere is calm and reassuring. Great experience.
I’ve been to many an urgent care clinic in different parts of the country and this one is exemplary in it’s facility and patient care. The waiting room and patient rooms were clean, spacious and pleasant. As a walk in I waited just under an …
I received great care, very quickly. Might be the best urgent care experience I’ve ever had.
Everyone from the first phone call until I left was absolutely wonderful I got in to see the Dr. In a very timely manner
Very clean facility! Staff was very nice and I enjoyed Loretta Carton PA. She was thorough and caring. The check-in process could be more efficient but overall it’s a great place to get help when you need it!
Second visit and again the staff are still more kind and personable than you find in most any medical setting. While I hope I never need to return, they are the first place I will turn to…
Friendly and fast with a compassionate staff.
My second visit there, just as satisfied.
I had to visit Sisters of Mercy Urgent Care on Patton for a pre employment drug screening and physical. Staff was extremely friendly and professional. Very clean, nice and modern facility.
Quick, clean and efficient! Doctor was friendly and so was the nursing staff! Overall good experience.
The wait was a little long, but understandable. Staff as well as dr was very compassionate & understanding. Very helpful!
What a terrible experience! The so called physician did nothing to help alleviate the pain my wife was experiencing nor did he offer to do an xray to try and diagnose the issue. We will not go back to this place again nor will I recommend them no matter how convenient the location.
On September 26 2020, I was trail running with my dog in the forest when a bee stung me. The reaction started quickly an intensely. By the time I reached the mercy urgent care they were closing. David Askew, Burt Steen and Lisa Sowler, …
Care givers seemed competent and kind. Appointment was a joke….you will wait regardless.
We were seen quickly and the care felt competent. We were out within an hour. The front desk person was very helpful as we sorted out financial matters. I would definitely come here again.
Everybody was very helpful, friendly and extrem professional! The medical treatment was extraordinary good!
Everyone was great, friendly and caring which helped in the time of need.
Came here this morning for my partner with experiencing symtoms which were concerning, the check in process was pretty quick and didn’t wait very long, the doctor diagnosed the issues and prescribed medications for my partner which should …
Every person with whom I had contact were very nice and professional. I especially appreciate David’s extra TLC with my issue. He is a keeper. Thanks so much!
Awesome experience!!! I went to the one in Weaverville and I highly recommend this facility!!! Wait time was a lot less than going to my own doctor and my injury was handled with professionalism!!! Also with very pleasant staff members! Thanks, Sisters of Mercy, for a job well done!
Friendly staff and nice facility. The one star reviews are inaccurate most of the complaints are out of the staffs hands. If you need to see someone go here.
The staff is very friendly…but the service is incredibly slow…be prepared to wait at least 2 hours….at best, in my experience
We were visiting from out of state and needed to see a doctor unexpectedly. The website and check-in process was very easy to use. The staff and doctor were extremely friendly and helpful.
Dr Steen and staff provided outstanding care to me. With an 8 person max occupancy my wait was fast (for an urgent care facility)
Every one of the health care professionals were so kind and knowledgable. My issue was resolved, & I also received care around other issues I had not known I needed. I felt safe and received amazing care.
Thank you!
Wonderful experience with quality service provided by knowledgeable staff. Wait times given when you check in at window, our time was actually a little less.
We were in and out in a little over an hour, which has never happened at an urgent care before! Excellent service.
Brittany, Dr. McCarty, Kourtney, Dan, Dean, and Dr. O’Connor are the best of the best! Mercy in Action.
I’ve been here a couple of times and the staff was friendly and worked quickly once I got called back. However, there were long waits both times and making an appointment online didn’t seem to help.
I’ve been here several times for urgent or after hours care. I really appreciate the fact you can check-in online and don’t have to wait in the lobby all day. The staff has always been pleasant and I’ve gotten the care I needed until I could see my normal physician.
The absolute worst urgent care facility in Asheville.
The doctors are incredibly rude, pig headed and negligent. …
My ear was really hurting and when I told the dr…Philip Price that I had an appointment with a medical dr the next day he seemed to have lost interest in my condition. He had told me that i had more fluid behind my left ear drum than the …
A quick, fast & pleasant visit. I had to go in for random drug test for work and I believe I was in and out in 30 mins or less. Thanks for a pleasant experience.
The care is first rate! I was greeted and assisted by very competent, reassuring and kind staff. Really first rate!
Really good care . Thorough, compassionate, professional. I felt like I was in good hands and the doctor’s care was outstanding.
My ear was slam packed full of earwax. I was in extreme pain and I told the docs and nurses and they were super gentle and very nice. I hate going to the doctor but next time somethings wrong I won’t hesitate to come back. I definitely recommend 💯 …
Was not there very long and got the help I needed. Was diagnosed and given prescriptions to cure.Everyone was very nice and informative. I would recommend to anyone. Thanks for helping me.
I have had to come here a handful times. Sometimes the wait is overwhelming, but the last few times I received great care and never once felt forgotten. Staff was friendly, the PA’s are stellar, and the care is top notch. The facility is immaculate! I am grateful they are here and even got x rays that I needed.
Excellent service. Went in for a “crick in my neck” and was seen and recommended how to proceed. My only problem with this time was the wait but it was still on par with other urgent care facilities I have visited in the past
The people working were very kind and helpful throughout my whole experience. The wait was not long either which was a big plus. They were fast and efficient. 5/5 stars in total.
Even though I had to come in at almost the last minute, everyone was very helpful and friendly and I’m sure it was the end of a long shift but I got great care.
We had to wait 1 hour just to be seen and since it was a virtual meeting the doctor did not examine me as they should have.Also the doctor asked me if I wanted to get tested for covid even though I showed signs of a signess infection or a …
Great place to go. Wonderful Nurses and Doctors. The people at the front desk we’re very helpful and professional. I would definitely recommend this Urgent Care to everyone!! …
I have been here 4 times over the last three years and they’re always so helpful, quick, nice and make visiting the doctor less terrifying. I always leave happy (even though I feel like death) and prefer going here over my regular primary doctor. Couldn’t recommend them enough!!
I am new to Asheville and have been to Mercy Urgent Care West Asheville twice. I am so impressed with every single person I have come into contact with. Kind, calm, knowledgeable. Highly recommend.
Prompt, professional, compassionate care! A+
Came in with a few Issues going on at one time. These folks took great care and I got the answers I really needed. With antibiotic prescription in hand I will be back to normal soon. Thank you to all Staff
WAit time was 2.5 hrs, but great staff.
Went In for treatment of a reoccurring lung problem that happened to flare up while I was in the area visiting family. I told the Dr/Np what the problem was and how it is normally treated she did nothing at all!! I asked for a refund and they said they couldn’t do a refund this is the worst urgent Care I’ve ever been to.
Came in on a Sunday afternoon and had a great experience. It seems a little silly to review urgent care because there’s not a it of choice, but the appointment was pretty quick (I needed xrays) and the staff was very nice and helpful.
The staff here has been incredible every time I’ve been here!
Every staff member I spoke to was super friendly and patient. Seemed to be genuinely caring and took the time to really explain things that I had questions about. 👍🏻♥️ Also the first completely painless blood draw I’ve experienced! 🙂 …
As an old, retired nurse, I know good medical care when I see and experience it; what I received at Mercy Urgent Care West was GREAT medical care. Nurse Practitioner Nanette Riley gets highest marks for knowledge, expertise, and attentive …
Friendly and professional. We were seen in less than the quoted waiting time and the link to monitor our place in the queue worked great. The medical staff spent time with us and answered all our questions. Will use again and recommend to others!
I was very pleased with the wait time the staff and would go again if needed. It was my first visit and everyone was extremely helpful.
My experience with Mercy has been ongoing for three days counting and has yet to be resolved. After spending two hours in Mercy with only about 15 minutes of actual interaction, I was told I would need an outpatient ultrasound. Scheduling …
Karen was the best!:) She knows how to make you feel better when you feel like dirt:)))) She is very sweet, kind and understanding. She even rubbed my shoulder a little while checking my breathing! A real champion is Karen. It is a very …
I had an emergency and couldn’t get into my doctor and at first they couldn’t see me but after explaining my situation they accommodated me and helped me find relief! Amazing staff!! So thankful!
The staff and medical professionals were quick, efficient and made you feel that you were more than just a number to them. …
Everyone was so kind to me. My wait was not long at all. I really did feel like I got full focus and attention from the doctor and nurse that took care of me. It’s a wonderful facility.
Nurse practitioner was awesome. Knowledge, clear and kind. And he even gave me rehab instruction sheet for a different issue I’ve been having. Highly recommend Mercy Urgent Care.
I went there for some itching and breakout on my face, which I thought was from some insect bite. After a long wait, a nurse saw me for about 2 minutes. She apologized for touching my face (I wanted to be touched and diagnosed as needed, …
Everyone was so nice and friendly. Service was quick and efficient. I went in for xrays for an injury and they were very thorough.
The wait time was minimal and I received prompt care with a referral to a specialist. Overall, very satisfied with my visit.
Two ladies at front desk were amazing and patient
Horrible medical care. Had an appointment had to wait for an hour in the waiting for then wait for an hour in the room for a provider all you could hear was everyone talking about lunch, I know people have to eat but everybody at once with …
I waited over an hour for someone to help. Instructions were not clear at all. I went in because that’s what the text told me to do and was told that I needed to wait in my car. After waiting for an hour I called to see what was going on. …
I have Had terrible experiences at this
Location. The doctor I had to See today did not take my medical symptoms serious and would not prescribe me Appropriate medicine to help me. Upon leaving this …
Would give 0 stars if I could over 4 hours waiting when I was told 2 hours
Mercy Urgent Care in West Asheville is always a fast and stress free visit. Everyone that works there is so friendly and understanding no matter what the situation.
Everyone was very nice and professional. No real waiting.
Staff extra friendly & caring – answered all questions patienrly
Still waiting after two hours. It was just announced it will be at least another hour and a half. Nothing Urgent here
Front desk people are so poorly trained and unable to deal with anyone in pain or having anxiety due to an accident or injury. Seems like it’s going downhill. Practitioners are better but np who saw me for broken arm didn’t even have prescription privileges.
All of the staff here are wonderful, caring, and compassionate. The wait time, even as a walk in was fast. Could not have asked for a better experience.
This place has always helped me. They are truly a asset to the community.
Don’t come here for an emergency, they will not accept walk-in’s you are required to have an appointment! That defeats the purpose of urgent care, all this does is overload the emergency rooms for people seeking care but they can’t get without going to the hospital.
Very unhappy with this place. Got sick Thursday night and called to be seen Friday morning. Was told I could only be seen by Telemedic due to covid like symptoms. 15 minutes on that FaceTime with a PA, not even a doctor, and was told it …
In and out in under 2 hours. Good diagnosis, I really liked the FNP I saw, but found the nurse to be apathetic, and the front staff was visibly rude when I told her I was self pay – to the point that I offered her my credit card then and …
The care I received was professional & well done. The wait seemed a bit long (hour and a half) before I was seen. However, on the care side I did not feel rushed and they explained everything and answered questions. I would recommend them.
Did not have to wait long, everyone was very nice and helpful.
We use Mercy Urgent Care. We use the Patton location often. The wait time is normally what can be expected at an urgent care type place. The online booking is helpful. The staff are friendly and professional. It is a great alternative to …
I was not feeling well and felt like my regular provider was not taking me seriously. I was seen very quickly by medical professionals. A chest xray was taken and I was diagnosed with something that needed immediate attention. I am very grateful to this clinic for the help I received so quickly and easily.
I was in and out in an hour. Very pleasant and thorough staff. The Dr. sent my chest x-rays to a radiologist for an up close evaluation and follow up phone call an hour later to further ease my mind. Very professional! Thank you
The doctor and medical staff was excellent. The front desk staff were not personable at all and kinda rude. They also inputted my birthdate in wrong and it seemed like a common occurrence according to the medical staff.They even appear frustrated over front desk staff.
Geri was amazing practitioner and truly showed care for my wife and addressed all of our concerns. Our wait was not long, we were in the room 35 minutes after checking in. …
I went to Urgent Care after cutting my thumb on a kitchen knife. We arrived at 6:30, and they closed at 7 pm. Staff were kind, friendly and efficient. Even though there were 4 folks ahead of me, I was cleaned up, sutured and Xrayed in less than an hour.
So extremely pleased with our visit. My husband was in intense ear pain and was terrified to have someone try to mess with it. The nurse took such good care of him, he was so patient and gentle. He came in hurting and anxious and left with the biggest grin on his face. Thank you!
They got me in quickly, they didn’t leave me waiting long in the room, either. They were gentle, kind, and extremely professional. I received my diagnosis and prescriptions within an hour. Cannot recommend them enough!
Dr. Fowler was Great! Better than expected. She was competent and caring and took the time to explain the results of the urine test.
No frills but got the job done. …
Worst place ever if you have a workers comp issue. They will not see you without “authorization” from the powers that be upstairs in their office. These people all leave at 5pm if that person is even there that day. If not oh well too bad …
The nurses were great, and especially the Nurse Practitioner that sewed up my friend’s finger!! She was patient and made sure he was comfortable before sewing. My friend who was 17, had an open fracture of his ring finger from using a …
First off the staff was great. I had no issues with one on one with the staff.
My problem is the time. I had an appointment at 0900 on 12/23/19 for a wildland …
Excellent care provided by staff & Dr. Dean.
They referred me to mission ER because they couldn’t perform the necessary procedure at Mercy. Mercy will always be my first choice.
Waited an hour and 35 min for a covid test!!! Scheduled on line for 12:40 arrived at 12:30. I called upon arrival she said I will send a link to your phone. 30 min later no link! I called & no answer several times. Spoke to the girl twice …
The facility was very clean the staff were friendly and the Doctor was great, I really liked her!! I appreciate them help me.
My visit went quickly. I did not have to wait long. Everyone was masked and socially distant. The doctor and pa’s were friendly and professional. I would reccomend Mercy to everyone
We showed up 15 minutes before closing on a Sunday evening. Every one was very professional and friendly, especially the lady in the front office. Our visit was efficient and we received labs, diagnosis and prescription called in, and we left in one hour. I would definitely recommend this urgent care and go again if the need arises.
It was quick and everyone was very nice think u for carering!!!
First, when I walked inside to check in- the lady that was at the front desk could not have been more unpleasant. She was rude and short with me. She told me I didn’t have an appointment 3 times before she realized she was wrong, and then …
I brought my 11 year old son here an hour before closing on Sunday to get checked out for a pain in his abdomen. Dr. Somani was terrific with him, putting him at ease and giving me helpful explanations about what she saw and what to watch …
Great experience!! Knowledgeable staff. Recommend making appt. for shorter wait time.
Poor experience. We showed up on time for our appointment. My daughter had a UTI and allergies. They were paranoid that she had COVID and made us do a Telehealth appointment instead. They said it was going to be $250 for the telehealth …
The front desk was unbelievably rude. She flipped me off! And then disconnected my call in attempt to speak to management.
Response to management: I tried to call you at that number and it is not a working number.
Needed a DOT physical and the provider and staff were efficient and thorough. Good experience.
Always the best care I go there before I’d go anywhere when urgent care is needed I hate going to hospitals etc. But they r really good there and always fix me up
I made an appointment and when I got there they gave me the runaround. I left and then I made another appointment. I came back for the second appointment and they said they could not find me in their system even though I had a text from …
We came in for Covid tests and i was told they were free. They weren’t free. I was upset that we had to pay this year when we didn’t last year.
All physicians and assistants were so helpful and put me at ease. Great calming personalities and great attention.
i’ve never left a review before but after being turned away from every doctor’s office for being a new patient while being in extreme pain and going here and being treated within an hour with such friendliness i just wanted to let you know how grateful i am thx 🙂
Despite the circumstances, my experience was outstanding. From the time I stepped in the office, I was pleasantly surprised by the kind and caring service. Both David and Jerri in particular did an amazing job making me feel more comfortable and at ease. I would highly recommend seeking their support!
I’ve always went here for medical care. I was recommended by someone to go here and I haven’t regretted it. I bring my daughter here to get checked when her pediatrician is closed. And they’re always so willing to listen and help.
They were very nice and professional. Practioner did a great job on my stitches. They worked on me and got to me in a timely manner.
I’ve been treated at Sisters of Mercy West a few times over the years, and I’m always very happy with my care. Even when there are 4+ people ahead of you, they usually get you back pretty quickly. Tonight there were 3 doctors on staff and they were awesome — fantastic bedside manner.
They dont show any mercy on your wallet for a covid test. Nearly 300.00 when cvs and other places dont charge at all. What about the cares act? They didnt charge me at all at Range Urgent Care. Guess its the “christian” thing to do. Rip ppl off. Go to range urgent care. Its cheaper or even free
After my actual doctor’s office turned me away bc I had covid symptoms I came here. Knowing I probably didn’t have covid as I had it 5 weeks ago. Had to have a video call but my phone wouldn’t work , so gerry just had me come in. Ladies at …
I hurt myself lifting a truck bed, thought I had a hernia. A P. A. checked me, told I did not have a hernia but strained the muscle (no tear). They told what to do and not do to allow it to heal, everything is healing nicely. The staff was …
The care at Sister’s of Mercy is outstanding. Very kind and caring. Very proactive. The doctor called in the request for MRI approval the same day. The front desk and nurse was very friendly. The wait time was minimal as it gets! Thank you to the staff!
All of the medical staff, from the medical assistant to the nurse practitioner to the phlebotomist, were knowledgeable and efficient. They were also friendly & compassionate. This was as pleasant an experience as going to the Doctor can ever be. I highly recommend Mercy Urgent Care.
We had to wait over 2 hours for a Covid test. The receptionist (first contact) was professional, clear and kind. The gentleman who took our vitals and did the test itself was also friendly, clear and professional. Dr who provided the test results the same. Would recommend
If you are going here for a workers comp claim, be prepared to be treated poorly. I was only addressed by my name one time, the rest of the time I was the “workers comp” patient. Very rude front desk staff. Nurse practitioner asked me …
I recently had to visit and was terrified of even going because of Covid and how nurses and healthcare workers are being treated and how an “unvaccinated” person is being treated BUT let me tell you !!!— The staff here at the Urgent Care on …
The staff was so professional in their care for me and my wife during our infusion visit for Covid. Could not have ask for any better treatment.
Happy to know I got the common cold, instead of Covid, flu, or strep throat. Fast, safe testing results. Very good staff! Thanks Mercy Urgent Care. ❤️👍 …
I am so thankful for the staff and team at this Mercy Urgent care !!! They were all so nice and got us directed into the right place for my husband who needed surgery – they are so nice and make you feel so comfortable !!! We are full of …
I came in from work related injury where I had a heavy machine fall on my finger tip ripping skin from flesh and bleeding some. I got in to be seen promptly and x-rays taken. Doctor had great bed side manners and was very informative about …
Made an appointment for a Sunday morning for sick child while we were on vacation. Easy process to make appt and upload ID/insurance info. Took us back in a timely manner compared to appt time. Very spread out waiting room and COVID …
Compassionate, knowledgeable staff and providers. Definitely recommend.
Excellent patient care, especially for a Sunday morning. Tony and Nanette extremely professional and kind. All staff were very attentive to my particular situation. Follow up 2 days later also showed caring and professionalism. Not …
This is my second time using Mercy and I really appreciate the care I was given! They were so busy and the waits were long which led to some clients being very rude to the nurses/workers. I checked in online which helped a lot by giving me …
• Easy to schedule an appt online same day.
• Glad to fill in much of the paperwork online.
• Staff is pleasant and professional. …
They were very compassionate. My only issue was why did we have to fill out paperwork by hand, then immediately be asked to answer all the same questions via cell phone? I typed in all the same info that I just wrote.
Easy check-in, didn’t wait very long. Staff very friendly and helpful. Doctor really listened to me. They were very busy but, did the very best they could to serve all the patients in a timely manner.
The staff was very good with my 2 year old. Very sweet and gentle with her. Everyone was so nice. We saw Nurse Practitioner Powell. He was so nice and
very informative. We’re from FL and googled this urgent care clinic..I called 30 …
Super clean facility – I arrived 15 mins early by accident to my apointment and they saw me early. Literally no line at all. Super fast in and out. The prescription they gave me is working! Thank you, ladies!
I did my paperwork by text, and got in to see someone fast. The Doctor did a good job explaining the situation, and the Nurse did a good follow up.
They were very kind and took time to get a diagnosis of my symptoms
I had the experience of entering Mercy Urgent care for undiagnosed pain similar to shingles but not displaying outward blisters. I was administered to by Dr Strother. She was extremely competent and knowledgeable. After careful diagnosis …
This urgent care has some of the worst time management with scheduled appointments for Covid testing. I had waited almost an hour and half after my scheduled appointment time, and when I asked for an update the staff stated they didn’t know …
Front desk was very helpful and prompt, he explained the pricing to us and our paperwork was processed quickly. He was very nice. Tony (RN) and Cathy, the nurse practitioner, took such good care of my fiancé’s hurt elbow. They treated us …
I had an appointment for treatment and they were prompt, professional and got me in and out quickly.
Very thorough and kind. The location is convenient and clean. I highly recommend for your urgent care needs.
I went in to the clinic because I had a wound that was previously stitched up and there was an infection. I had the misfortune of being “treated” by dean muscarelli. He rushed into the room, didn’t introduce himself, and immediately began …
A great place to go if you need medical help in a hurry, good medical assistance to help you with what you need.
I was seen right away and the physicians were very attentive and kind.
The nurse was super attentive and I had two different doctors check on me. They were personable and had a sense of humor even after a long day (it was 8pm). This was by far the best care I have ever received at this or any urgent care. Thank you!
We were in a rush to get a COVID test for my daughter at 715pm. She had a fever and lethargy, has been back in school, and has a sister with leukemia. When I called, they had no openings till the following day, but they were able to work us …
We came in just before they closed and they still checked us in. Thankyou all so much!❤
Merciless. I’ve sat in the waiting area for an hour now for a pre employment drug screen. The girl at the front desk is both aggressive and rude. As I start seeing people who walked in much later than I did get called back, I asked if I had …
The doctor was amazing and was amazing with my son. She was very patient and very thorough asking him questions in a simple, easy to understand way. The one thing I was confused about was selecting a time to go. I thought it was a …
I was extremely short of breath with walking, talking, coughing post COVID and went to see why. They took me right in. Had to wait a little while, but got a chest X-ray and then was given antibiotic and inhaler. Assured that it will get …
The medical treatment seemed top notch. Everyone I connected with were up beat, friendly, and made me feel cared for. THE WAIT was awful. I might not refer others to you because of that. Of course, the ER at mission was equally long. I went to Range and their system is a little better with less of a wait.
Scheduled an appt. for 12:40 on a Sunday (the earliest appt. they had – I scheduled this on Thursday morning). They would only offer a telemedicine appt. They asked that you “arrive” 15 minutes early, which I did. Interfaced with the person …
My nurse was awesome! Very pleasant, positive, and professional. So appreciated the care!
Erica M ….. amazing person on your staff 20 min till 8 she took time to listen
Thank you
Went in to get X-rays for a broken toe. The front staff was very friendly and made the check-in process easy. The doctor was attentive and explained the diagnosis clearly. And shout out to the exceptional X-ray tech! She made me feel at ease during the X-rays and did an excellent job wrapping my toe. Thanks!
I had some X-rays and I was very pleased with how I was treated and the experience overall was great.
Will Brown NP was great.I needed a physical for work and he was thorough and fast.Highly recommend!
Everyone from the desk to the assistants to the PA and X-ray tech was awesome with my 7 year old.
Very caring and looked me over diagnosed a sinus infection. They do a great job
I myself am a nurse so I know what I’m talking about when I say the entire staff at Mercy is AMAZING! I slipped and fell down a flight of stairs and ended up at Mercy for an exam. They were kind, courteous and very patient. The X-rays …
Amazing healthcare from the comfort of home, even your pajamas if you wish. I am so sick and Mercy Urgent care was just terrific. I used the Solv app to schedule a video visit at my convenience. The visit was quick, to the point, and the provider was caring and knowledgeable. I couldn’t be happier with my quality of care!
I’ve been to othe urgent cares in the Asheville area recently and have had less than stellar experiences. Felt rushed, dismissed, and like I was overreacting. As a mother that’s my job sometimes! And who doesn’t sometimes with all the crazy …
Basically, we needed care and scheduled an appointment on the website, which was very easy to use. We waited in our cars as to not infect others and vice versa. I would say they were very efficient. Although the system went down, they …
Dr. Steen and Veronica were amazing. We felt so relieved after they treated our daughter after being extremely frantic and nervous. They have a lot of bedside manner and are experts. We felt like we were in good hands and recommend them and the facility .
My experience was great. I would definitely recommend making a “check in” appointment if you are able, using the app. Had mine at 12:30pm and had X-rays, saw the doctor and left by 1:30pm or so. I heard the front desk say to walk-in’s …
We went in for a covid test, the people are so nice there and got my daughters covid test done pretty fast. The nurse was super bubbly and worked with my daughter and showed her it wasn’t scary and made it fun!
I would recommend mercy urgent care on Patton Ave. I was treated with excellent care from the moment I walked in.
Made the appointment online same day with all my information and no waiting time when i got there very efficient service the staff very proffesional and friendly.
They are fantastic! You might have to wait a bit (it us urgent care afterall) but it’s worth it! The providers and office staff are so helpful!
I tested positive for covid and got the covid infusion at Mercy Urgent care. Randy and Dr. FOWLER TOOK very good care of me. Absolutely nice and professional.
Long waits but with patience it’s a great place with very sweet, caring and great looking bunch of people 🙂
Caring staff – had to get tested for covid – no getting around waiting for test results- very satisfying to have my concerns addressed in a professional manner & not just be dismissed
Corona Virus at 74 and 80 is a scare but Mercy Urgent proceeded with proper treatment in the blink of an eye. My husband and I were taken care of by talented doctor & nurse. Thank God we had already been vaccinated with vaccine & booster …
I’m a single mom with 3 kids, I never check on my health like I should. BUT I’ve been in bad pain in the lower area I think it’s a bad uti or something is going on…. I go their and tell the Spanish lady at the front desk what’s going on and …
For an urgent care they move pretty fast, even on Memorial Day weekend. I was in and out in under an hour and a half. (On Memorial Day when other urgent cares are closed!) They give you detailed, easy to read instructions on how to deal with illnesses and injuries, and the staff was nice.
Staff was very personable and professional. Could not give a five star rating because I was there for a pre employment screening with a scheduled appointment and it took three hours to accomplish. Not a very streamlined process and I would …
Brought girlfriend in for an ankle injury and was told they don’t accept her insurance and wanted $140. …
Urgent care is a place for non major medical needs well I honestly can say from the moment I entered I felt welcomed because I was hesitant about going there. I’m so glad I did. They made me feel more at ease than my own doctors office.I …
Booked an appointment,vaginal and urinal tests,checked out ALL in under an hour. From the time that I booked my appointment to the time that I was discharged took all of 38 minutes.
I easily made an appointment and filled out all my paperwork on line beforehand. I arrived 5-10 minutes early and was called exactly at my appointment time. Everyone was pleasant and helpful.
The NP who saw me was courteous and professional. I had scheduled a telehealth appointment and had to wait an hour and a half to be seen (understandable since it’s the 4th of July and doctor’s offices are closed) so keep a phone charger handy. My only suggestion would be better communication about wait times.
I made an appointment for 10:30 and wasn’t taken back until 11:40 but the front desk and all the nurses were super nice! Definitely recommend
Called 30 min before closing and they were very welcoming to bring us in for a strep test. Thank you Ms. Roberts for your professional assistance.
Very nice people, busy place but they were working hard and got things done.
Had a cracked rib and stopped in without an appointment. Was prepared for a two hour wait, but after one hour I was called in, examined and x-rayed. The physician in charge was thorough and complete.
Good for what you need, but hope you aren’t trying to be fast about it. Had an 8:45 appt and wasn’t seen until 9:35. Seems a little pointless to have us make appts if we have to wait almost an hour anyway.
I was able to get in quickly. From arrival to departure, the staff performed all functions courtesy and efficiently with obvious skill and knowledge.
DR. Stillings was great! I’m used to urgent care Dr.’s maybe spending 10 minutes helping, but she took her time and did everything she could to help me.
Zack, the Provider, who helped me was patient and knowledgeable. There were some glitches with technology earlier but once he called I felt relieved and encouraged.
Never got to see the virtual provider either time. I originally scheduled a visit for 4:00pm. I live in the Appalachian mountains and have poor cell service, so the phone number confirmation took a while to complete. Then received a …
Dr. Kevin was great with my son during his sick visit today. He also left my son and i with parting words that we will never forget!
Nice facilities. Professional and friendly staff. Received a careful diagnosis and complete advice.
The staff and doctor were kind, caring and very considerate. They got me in right away when I was in a crises mode. Very appreciative of them.
My visit today was for an employment physical. The staff was efficient and Dr.Stroker was very thorough in my physical exam, as well as, she listened when i told her all my health issues. I was very pleased with the care i received.
Showed up near last minute with an eye issue, yet they still were able to get to me in good time. Everyone I dealt with was very kind and really helped me with my situation. Most happy they exist.
Everyone was very nice and helpful. I had an appointment and filled out the paperwork online. I arrived at 3:18pm for a 3:30 appointment. I wasn’t called back until 4:40. Not sure what advantage having an appointment gave me.
Went in with COVID symptoms, everyone was very kind and after a number of questions and calm interactions, and a doctor examination, I left with the oral anti-viral that I was hoping to get. Everything went better than I had hoped for!
I don’t write many reviews, but I was so impressed with how helpful the staff was. Summer and Tracy at the front desk were amazing, even when they had to work with frustrated and challenging patients. They were patient, knowledgeable, and …
I came in for a COVID test (scheduled for 3:45 and I arrived by 3:30). Trying to check in was weird because I was hung up on immediately when the front desk answered twice. I was called in at 4:17 — that’s expected. They also tested me for …
Covid insomnia sucks, but I was able to get some sleep after my visit and I’m well on my way to recovery thanks to some good rest. Thank you a million times for treating me with such kindness and understanding.
I had been suffering 24/7 w/ some bizarre symptoms & had been telling my primary care doc for some time ( 1.5 yrs). However, they never found anything or had ideas of how to proceed with my care.. One trip to Mercy urgent & I got the …
So grateful they got us in on Sunday night! My son was sick, and they were very kind and helpful.
On a long trip when I started feeling onset of flu-like symptoms. Tested positive for COVID, and started 5-day antiviral regimen. Mercy provided very good advice, answering questions, describing differences between treatment choices, and promptly starting care. Sincere patient care — when your sick, it is most appreciated. Thank you.
The only reason I didn’t give 5 stars is because it was a bit of a longer wait than I thought it would be. But I was informed ahead of time by a nurse that it may be because they were pretty busy. The doctor was very friendly and informative and the overall process was efficient and helpful.
Trent was absolutely amazing with my 3-year-old little boy. He made it a fun experience. Talk to him as the patient that he was. Treated him with kindness and made it age appropriate to enjoy his doctor visit. Truly appreciate how well he conducted himself. Thank you Trent!
The staff at Mercy Urgent Care West were just wonderful! They were determined to remove my college ring from my swollen finger without cutting it and did just that with lube and string from a face mask! They were all so friendly, caring, and fast and I so appreciated them!
Well, it should probably have a name change … no mercy Not Urgent Care.
Feel free to use that if you want. …
Very friendly, listened intently, and considered all aspects of the injury before giving a diagnosis that resulted in my injury being cured.
Excellent physicians and staff.
I was visiting North Carolina, and got sick. I went into Mercury Urgent Care. The staff there and Dr. Fowler was wonderful. The time in and out was great.
They Doctor Eleanor O’Conner that treated my daughter Bailie was Absolutely wonderful it was her very first time ever having to go to Sister’s Of Mercy for treatment I’d like to thank him for her the care that he gave her.
The staff were super nice and very efficient. I did an appointment online and went 15 minutes early. By 4, I was already back in a room and being seen.
Stepped on a nail, and Mercy was nearby my home. Everyone from reception to triage, the PA, X-Ray tech, and the person who thankfully gave me a pain free tetanus shot, were so nice and beyond accommodating. I know wait times are subject to volume, but I was bandaged up and out in 45 minutes.
The staff is so so so kind here! My experience has always been top tier when I visit and I actually feel like they care about my health and wellbeing. Excellent facility.
Took my sick daughter there . Went on the web site and made an appointment first so when we arrived we were called back in no time . They done tests on her within minutes . 15 or 20 minutes later the results were back we found our problem. They wrote scripts gave school/ work notes and we were done all within 35 minutes.
Twice in a matter of weeks, the staff and doctors at this facility surprised me with how responsive and helpful they’ve been in emergency situations that required them to go above and beyond normal protocol. Super helpful and understanding.
Went here tonight with my partner who fell outside and had a very deep gash in his leg and didn’t want to take any chances! so I called and they said come right over , there were only a few people there,and I’m glad we did” because it was …
The staff and providers were very caring and attentive. They took time to listen and answer questions. The wait time was really long (over 1.5 hours) but they were trying very hard to take care of everyone.
The care was adequate but the receptionist was rude and careless. She made us fill out all of the paperwork despite the fact that I showed her they had been completed prior (online). We were told it would be a long wait because of the …
Don’t let the appearance fool you (they are under construction in West Asheville) the staff is amazing. I thought they were fast, friendly, and knowledgeable. Will always go there for urgent care needs!
I’ve been seen at Mercy Urgent Care many times throughout the 17 years I’ve lived in Asheville for a variety of sicknesses and physical injuries. And I have to say the general experience and quality of care I’ve received here has declined …
Highly recommend! Staff was very cordial. Dr. Susan Bowles, (? I believe) who did examination, was thorough, attentive, pleasant and provided good medical advice and prescription to resolve my issue. Thank you!
Zach, Dan and Tiffany were so wonderful to my very sick toddler! Everyone was working hard to get her test results back quickly and treated us so kindly and gently during our visit. Loved this experience!♥️
I visited Sisters of Mercy this morning because of a very sore throat. I was examined for strep throat (negative), and swabbed for COVID. The “Rapid Test” showed negative, and I was given the option to have a second swab submitted to the …
I went online scheduled an appointment and completed the on-line check-in process. Once I got there I paid my co-pay and was taken back pretty promptly. The staff were all very nice and I felt I was well taken care of. Thank you!
Excellent & considerate staff. From the front desk to the nurses&doctors tending to our needs, everyone was great and we appreciate the care we received. Will be back if needed without hesitation!
I did not receive good care at this clinic. I went in and described my symptoms, which had been steadily worsening over 4 days. Because I told them all of the at home care I had tried already (Covid test, flu test, antibiotics, …
Doctors and nurses always caring and helpful. Unlock the front receptionists who rather have conversations and ignore patients coming in with appointments at a certain time. They’re rude and obviously upset with how they look but don’t need …
I give this urgent care a high rating for the care shown to me after a nasty reaction to an insect bite. I did make an appointment on line ahead of time, but still waited a half hour to be seen. Ordinarily I wouldn’t mind, but with Covid still lurking, the waiting room had a number of patients.
I had an accident at work which I had sliced my fifth finger to the bone. They were thorough and took X-rays as well to see if bone had chipped, and numbed my finger to stich my finger painlessly and bandage me back up. Doctor had great bedside manners and staff made my visit as pleasant as possible.
Service sucks here! Had a virtual call with a doctor. Then she tells me I will send you a prescription to your pharmacy for your bad cough. Call my pharmacy to see if it is ready. They never got anything from the doctor. Called Mercy urgent …
I was very impressed. Was able to make an appointment for the following day, and fill out paper work online.They were on time in calling me to check vitals and then a short wait for the doctor. He and the radiologist were very kind. Overall, a good experience and I’m glad I went there instead of to Mission emergency.
Received excellent quick service. So thankful we have such an excellent urgent care in our area. The staff was very warm and understanding and very competent. I would use again and would recommend to others
Caring and incredible people are staffed here. Taking time to listen and providing excellent ,exceptional care . The only feedback would be trying to at least stay somewhat close to the scheduled times for appointments. I’m sure , however , everyone did their best today! Thanks!
Long wait to get in but it’s understandable. But the nurse and the doctor I seen was amazing. He actually took down notes while I was talking and felt my hand where the problem was instead of just listening like some others do. The entire staff was friendly.
The staff is very caring and kind. I couldn’t gotten better treatment anywhere. The doctor Susan and the nurses and front staff all need a 10 star rating. That care isn’t found anymore. Mercy should be proud of these folks and care given
I signed up online for a 10 am “appointment” only to learn at check in that it wasn’t an appointment but just a way to do the paperwork in advance online. In addition, I didn’t find the front office staff that welcoming or friendly. They …
The care was fantastic from the moment I walked into the walk-in. The MA at the front desk was courteous, professional, knowledgeable and caring, considerate, as was Miguel and Dr. Fowler. I am a medical professional (nurse) and I …
Had 2 pm video appointment. They took me at 3:30, but called at 2:30 to access the urgency of my condition. I wish it had been quicker, even at the appointment time, but understand others may have a more urgent need. The Dr. / Nurse was …
Staff was super friendly and helpful. We arrived closer to closing and were met with friendly faces and great advice. Our doctor was personable and easy to talk to and I feel like we got ACTUAL trustworthy advice, he took our personal life …
I am so thankful for Dr. Kevin putting me ease and making me feel so much better during my appointment today. Showed up for my appointment early as directed. Waited for well over an hour from my appointment time, but being the day before …
You walk in and it’s peaceful. There aren’t too many places that are open on Sundays. It was super convenient! The check in/ check out people, behind the counter supply masks if you don’t have one, as it makes sense that they require them …
I had a really good experience at this Mercy Urgent Care West Asheville. Everybody was nice but I really liked the doctor. Doctor Kevin O’Connor was an amazing doctor. He was just an amazing person altogether! He was really good at his job …
Wonderful experience. Paige, the young lady that checked me in was fast and efficient. I made an appointment online and she had my chart ready for me as soon as I walked in. The Nurse, his name was Miguel, was professional and very …