At ECCU, our main purpose is to provide our members with the tools they need to realize their dreams. Whether you are hoping to save money, buy a home, or purchase your first car, we want to help you grow to accomplish your goal. The Credit Union Difference When you become a member at ECCU, you own a share of the credit union. What does this mean for you? We pay you dividends instead of paying stockholders like other corporations do. Our board of directors are volunteers that are voted for by you! This means they make decisions to help our members instead of filling their pockets. You are a member-owner, so you get to vote and have a say in how the credit union functions.
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
18540 Northwest Fwy, Houston, TX 77065
(Translated by Google) Good service Daniel
(Original)
Good servicio Daniel
The worst place ever
Horrible customer service
Best CC by far
Take your business else where!!!
GREAT CSR
Such amazing customer service!
best service , best customer service, thank you Jun for the best service
Got a great loan at a great rate. Thanks.
Great service! Extremely helpful staff.
Great help with my intl wire needs….. Thanks June.
Horrible please listen to the other people. Go to chase or Wells Fargo .
Excellent service and products for members, always accommodating and helpful!!!
Unbelievably helpful in helping me sort out banking issues when I was overseas
Had a good experience with personal and auto loans
Great service Ebony and Daniel were very helpful!!
You’d think setting up auto-pay would be simple. Think again… This website is almost unusable.
Corynne was very helpful. good rates and good service. Thumbs Up
Excellent customer service, always taken the time to help and walk through the issue (Thanks Jun!)
One of the worst customer services. You might end up calling 100’s of times but no one will ever pickup the phone.
Very good service every time I need something financially they come to assist me right away thank you .
Great experience, every time. Corynn was super helpful, timely, knowledeable and professional.
Great place to have I have car,boat,and a camper threw them really nice people to deal with.
Terrible experience, they are never available, hike your payments without notice, then they feed you one lie after another lie after another lie. CANNOT BE TRUSTED
Jun from the service desk provides outstanding service – always works to meet the needs of the customer, fast to respond! Ben
Extremely helpful and expeditious in their job. Got International wire transfer and wire confirmation done in minutes!!!
Great place. Good customer service and super cool environment, speed of services is a little bit slow though; but overall, it’s OK.
Nearest branch is somewhat far from where I live. I do everything online with them and have always had good service.
Great rated and customer service
Valued Referral Partner – Team education at the forefront to keep Members up to date and informed!
I just want to say that this credit union has the poorest costumer service that I’ve incountered dealing with a credit union
Staff cares about “you” (the customer)! They always are very polite and helpful, making sure you understand all the aspects of their services.
Thought I would have a good experience with the credit union. Couldn’t of been more mistaken.
Terrible company they can’t even answer the phone very unprofessional . It’s verY inconvenient in fact it’s almost a scam. The associate failed to inform of the correct direct deposit information now I have to wait 5-10 business for my check .
Very very poor customer service that seems like over the years is getting worse. Let’s hope they can improve soon or I will need to make some decisions.
Serena has been so helpful in coordinating the receipt of my vehicle title. Great service.
ENERGY CAPITAL SERVICE REP WAS EXCELLENT WITH GETTING ME A NEW CAR LOAN. THE REP WENT OVER AND ABOVE WITH GETTING ME MANY EXTRAS IN WHICH I WAS SURPRISED. MY HUSBAN HAS BEEN A MEMBER FOR OVER 30 YEARS AND THE TREAT HIM LIKE A KING, THIS IS MY FIRST TIME USING ENERGY CAPITAL AND I FEEL LIKE A QUEEN WITH THE SEVICE I JUST RECIEVED.
Haven’t been a member quite 1 month and already experienced horrible customer service. I wish I would have done my research before I signed up. It will either get better or I’ll find the right one.
Serena Henry was very professional and helpful. She took care of the matter I called about promptly.
I have had two auto loans with the Energy Credit Union and both times have given me an excellent interest rate.
I-45 North location is closed due to flooding from Hurricane Harvey and they are now refusing to waive online or phone payment fees. They seriously need to upgrade their online banking functions. It’s the 21st century and online payments are the norm, they should be free. I will never fiance anything with them again.
They have horrible customer service. They expect you to know that they don’t communicate between departments. They could add notes to your account, so that they can inform you of changes or critical information regardless of who you talk to. I will never be using them again! And hope others don’t either.
I have been with them since 2004 they help build credit and get a low interest rate as possible. They work for you and teach you ways to manage your accounts.
Terrible customer service. They ask you to email documents to a shared email account and every time I have done that, my documents are either lost or do not get actioned. If you call customer service, you will spend a minimum of 15 minutes on hold. Their website is difficult to use as well.
Corynn was very diligent, kind and, caring for us.
The whole process was quick and easy.
I do believe we got the best rate possible. …
Deceptive and misleading practices. There is no mention on the website that a used auto loan can only be 2014 or newer. There is also no mention of things that are automatic denials. …
I have been with them for years. Always finance through them They have been very helpful and even the president recommended where to buy my new car which turned out excellent.
Customer Service was extremely helpful in helping me resolve a fraudulent charge. They kept me informed of the process, and were very attentive to my needs. An A+ in customer service!
Not a very pleasant experience overall. The website is very clunky – It’s difficult to navigate, and I’ve had to reset my password multiple times. It is a credit union, so often you can get lower rates, and it may be worth it, but be prepared for frustrations
Maria at the branch was excellent. She talked me the though the different account options when I was in process of moving. I’ve always been able to get quick and helpful service at this branch.
ECCU has great employees that are so friendly! We love how easy they make the banking and loan processes for members.
Have you aver just wonder what will happen if the people at this precise bank do not have a job especially the way to treat loyal customers I’ve been a customer for the past four years yesterday went into Just for to get few questions …
This has been the worse banking experience EVER!!!!! I can not seem to grasp why it is so hard for me to get my own damn money or even talk to an actual person on the phone. Going in to one of the Houston locations was an overall ok experience because the teller was nice even though she couldn’t answer any of my questions!!
I’ve been in the customer service business for years and can honestly say I’ve rarely seen better. Energy Capital Credit Union staff go way above and beyond for their customers.
Awesome Service ! Everyone at this location is genuinely nice and actually want to help answer all your questions I appreciate everything SERENA HENRY did for me today! Now I feel confident with my choice of credit union and wouldn’t want it any other way THANKS FOR EVERYTHING SERENA!!!
Commendable service. Quick response picking up the phone. Serena, you are the best! Thoroughly understanding the request and promptly addressing it. Rapid turnaround. Many thanks Serena and ECCU.
ECCU has the absolute best customer service of anywhere that I have ever banked. Ms. Rhodes went above and beyond to have a loan approved for me in hours.
Never answer the phone. Tried at least 10 times and held for over 15 mins each time before giving up. And $10 charge to make a payment on a loan is ridiculous. Will refinance with reputable bank as soon as possible.
This ECCU is always so professional and helpful friendly!
0 stars if I could!! WHY is it soooo hard to make a payment?!!? When I first started my auto loan, they didn’t even have online payment system set up yet- in the year 2016. And calling on to pay over the phone?! Be ready to waste 30 minutes of your time. Today- I keep getting hung up on from the waiting line.
It was a pleasure working with Corynn Rhodes setting up our loan for our travel trailer. She made everything as easy as possible! Highly recommend this Credit Union.
Corynn Rhodes and the staff at ECCU are fantastic in every way. Whatever your needs, they are there for you. I got an amazing rate and even better service. Highly recommend this branch!
The teller is nice… But can someone explain to me why it is I can’t withdrawal my own money. This bank is like 20-25 minutes from my house. I go into the bank to withdrawal my money and they said they can’t.. Excuse me! Why not? That’s my …
Can’t even get an email address correct. And charges you significant fees to pay your loan unless you have a checking account with them. Use any other bank is my recommendation.
The service that Corynn Rhodes provided was excellent. The way she explained everything made the loan very quick and easy. As always it was a pleasure to do business with ECCU.
ECCU is the best place to get a loan, Liz Martinez was my loan Consultant and she is amazing. She helped me get the loan I needed, she was very helpful, with all the documents, and getting everything completed super fast.
5 Stars to you!!!! You and Amy and all who had a part in meeting my needs and challenges, I send a big thank you! I am not only satisfied , moreover, 1 piece to the Resilience Living Connect nonprofit puzzle is now in place…great …
If there was a 0 star rating, I’d rate them that in a heartbeat. The staff misinforms their customers all for a sale. Also, if you ever talk to Randy, he is arrogant and disrespectful. He truly give Energy Capital a bad reputation. Energy …
Friendly and fast service!
Corynn was friendly and very knowledgeable and had my loan secured with the best interest rate in less than 2 days! This is my third loan with ECCU and I highly recommend them and Corynn!
Chelsea Arizmendi was of invaluable help! She got my paperwork for an autoloan done within a couple of hours and took me through different options that would increase my coverage while lowering my rate. I’m very happy with the customer service and agility I experienced! Thanks Chelsea!
Horrible horrible horrible customer service. All staff always have an attitude. Even when going inside, horrible, eye rolling attitude! Every time! I just sat in the lane waiting 20 mins for a withdrawal! When I pressed the call button to …
My mother is attempting to close my father’s account who is deceased. This is her third trip because she did not receive all of the information she needed nor timely follow-up from the staff. Even after submitting all of the appropriate …
Serena Henry did an excellent job of resolving my issue quickly and fairly. She listened to my issue, gave knowledgeable responses, and then took action to resolve my issue. She followed up to insure that I had all the information needed, …
From Banking, Credit Card, Car Loan Consultation you name it Ms. Joshette Jackson is the Subject Matter Expert! Patient, Knowledgeable, Kind, Dependable, Trustworthy, Courteous are just a few of the attributes I can truly say she …
ECCU staff helped me with disputed charges on my Vantage VISA credit card.
Amber, Jose, and especially Kristina, did a considerable amount of work on my behalf to resolve the rather complicated issues. …
Worst credit union do not use. Customer service stinks. The management is not management. They should know by looking at the horrible reviews! I now have more to add.. today I sent my contractor in the branch with a check that I had written …
I have Never feel so tress out wend I come or leave a Credit Union like this one in particular the worst Consumer service ever, and the lady in the office is the worst. Ms lobo have no costumer skill or personality wend it come to taking …
Great credit union! Me and my family have been banking with Energy Capital for 10+ years. Mike(loan processor), Bob(financial advisor, and the rest of the team are awesome to do business with. 👍 …
I’ve been with ECCU for a long time because the service is great. Serena helped me out today with a custom request. It was important to get this done today, and even though it was completely custom and out of the blue, she handled quickly, …
This credit union is mediocre at best: their website constantly has issues, their systems are slow to update and communication is less that seller. I plan to find a new credit union as soon as possible.
5 stars for you!!! excellent attention. Daniel was super attentive and helped us refinance our car credit without complex paperwork. 100% recommended
I had a very dormant account with Energy Capital since I moved from Houston back to Europe. I took contact with the Energy Capital and I found one of the most amazing staff, Serena Henry helping me all the way in the registration of an …
I am a member that now resides outside of Houston area but I maintain my banking relationship with ECCU. I do so because of people like Serena who continues to provide great phone customer service, she is always pleasant and patient to answer all my questions.
I am a retired ExxonMobil employee and have had my ECCU account for an extremely long time. I was having difficulty setting up my On-Line Banking Account on my Mobil Phone. I went into the Branch Office and Ms Maria Rosas assisted me. She …
Lot of Fake Reviews on this Site-Here’s a Real One
Shady and disorganized!! It’s a nightmare trying to contact them for anything or …
While the location is a bit hard to get to due to all the construction, my husbands experience here was very pleasant. He was very impressed with the assistance Ms. Rieks and Ms. Cranston provided. We were looking into product information …
Worst cheating credit union ever!
DO NO USE THESE PEOPLE… …
Best Car Purchase Experience out of Many! We got approval the same and and a check to purchase our new truck. This is my second new vehicle purchase with ECCU and I will continue to purchase through them and refer friends and family. Corynn was a pleasure to work with!
The Best Experience by far. I am a LIFETIME customer of theirs that will continue to do business because of how they continue to take care of me. Easy, Fast, and most importantly friendly service that they offer. Make sure to ask for Liz Martinez on your next loan as she will do her Best to get you what you need.
I’m a new customer to this Credit Union. I opened my account online and went in tou local branch to make a deposit and pick up my debit card. The Branch manager and the teller were so helpful. Needless to say I wasn’t informed that the …
Worst Customer Service EVER!!!!!
I financed a vehicle thru this credit union early April 2018 and it is now June 28 2018. I have been driving on expired temporary plates for 3 months now. I …
I had maybe the best experience ever refinancing my boat with Energy Capital Credit Union. Corynn was very helpful, she was quick to get an approval and explained all aspects for the loan and services they can provide. I would highly recommend ECCU and Corynn for your financial needs.
I’ve had a few nervous issues starting my business account which took a little longer than I anticipated. But the extreme helpful, knowledgeable agent Ms. Serena Henry really came through and turned around the account opening process. I commend her for all of her help. It was extremely needed
The ECCU employees are very friendly and eager to assist you. I have had 2 loans and currently have a savings account. Although I’ve had great experiences with all employees my favorite is Maria Rosas. She was the first person I dealt with …
I went through this ECCU office for my car loan. Glenn was super helpful and responded to all my messages and emails same day or sooner.
Car loans are normally confusing for me, but they helped make the process easy and comfortable.
Corynn was fast, knowledgeable and definitely had my best interests in mind. She had me pre-approved for a motorcycle loan in less than 30 minutes, gave me sound advice on my first new motorcycle loan, which I took and then made a better …
We purchased our new RV and used Energy Capital Credit Union for our Financing. Liz Martinez was our Loan Consultant and she was exceptionally nice and attentive to our finance needs. She communicated with us every step of the way. We …
Each and every person at Energy Capital Credit Union goes above and beyond! I recieved a truck loan and found the process simple, and stress free… The dealership I chose my truck from took to long to get proper paper work out in timely …
The dealership I went to try to charge me a 10% interest rate because they said i was new car buyer. They also told me no one would give me a better rate, when I applied here they gave me a 3% rate, everything was hassle free and I felt …
I have been working with this credit union since November 2015. They have always been courteous and knowledgeable and always ready to listen in order to solve problems. Some of the best customer service I have received has been with this credit union. Keep up the good work!
Jun Smith was a pleasure to work with at Energy. I was so nervous and she made everything so easy. I had worried about setting up a business account for weeks and when I got Jin, I asked why had I stressed so horribly. Her enthusiasm, …
I absolutely adore ECCU due to their low rates and their awesome level of customer service being second to none!!! I got a personal loan with ECCU 3years ago and Liz was able to process it and initiate the fund transfer the same day (not …
ECCU has great customer service! Everyone was nice and helpful. Corynn Rhodes was my loan specialist. She was very patient and thorough with helping me get my vehicle. She made sure I was comfortable with purchase and did not rush the process. Thank you!
Applied for a 5k debt consolidation loan to quickly pay remaining small misc accounts on credit report. Denied for that but the rep wanted to offer me an auto loan for less of a finance rate than what Chase offered. I have an exceptional …
Of the many, many, many cars I’ve purchased, this by far was the BEST experience I’ve ever had working with ECCU and Jessika Cherry. I found her and the CU through a referral that has done repeated business with Jessika. She made it so …
It was convenient to handle business with Energy Capital Credit Union through chat when I needed help. We experienced professional, courteous service. Jun made it quick, easy and painless for us. Thank you for great, caring service. Kind regards, Ted and Karen Yost
Corynn went above and behind to ensure that our auto loan package included everything we wanted with the best possible interest rate. She was honest and straightforward with us the whole time, and it wasn’t a short amount of time either. …
This is my 3rd time that I have used Energy Capital to refinance a vehicle. It has absolutely been fantastic dealing with them. The process has been both quick and easy. The rates are very competitive to other credit unions also. I …
Been a very happy member for 19 years. I have nothing but great experiences with my credit union. Also, I would like to personally thank Corynn Rhodes for her help and support recently. She was able to answer all my questions and was always there when I needed anything. Great personality and attitude. Keep up the great work.
When you call customer service at many companies, you find some representatives to be less than enthusiastic to help you with your request. Energy Capital’s customer service personnel were quite the opposite! What a breath of fresh air! My …
I had a GREAT experience. I went in just to deposit a check and was able to leave with a loan. Elizabeth Martinez helped me to do this and was absolutely the nicest and easiest person to work with. This was one of the best and smoothest …
I’ve banked with this Credit Union for years. I’ve never had a bad experience and most recently decided to purchase a new car. Not only did the Bank Manager assist me in finding a preferred dealership, he also took the time to explain the …
I called with concerns about my account and the fact the bank does not have a deposit option on their ATM machines for after hours. Kristina was very patient, informative and understanding. She helped me with my account and stated she would …
Just recently got a new truck and was very impressed with the customer service my wife and I received. They quickly sent me on my way with what they call a premier check so I could go to the dealership after the credit unions business …
The absolute worst experience I have ever had dealing with a bank ever! I have financed 3 vehicles here but the last one was miss handled so bad it costed me 100 points on my credit score. Maurice McShepard was my loan consultant and never …
I have worked with Energy Capital Credit Union for the last two years with two major purchases from a friends recommendation. The first was my dream car a Lamborghini Huracan and I can tell you this deal would not of happened without Mr. …
Let me start off by first saying that I used to love ECCU. I’ve been a member with them since 2012 and I have financed multiple vehicles with them and lines of credit. Over the last year or so I can honesty say that the level of customer …
When I initially started with Energy Cap several years ago I was excited about the prospect; however, it went down hill with the customer service. I had thought that banking with them would have more of a warm and friendly vibe (which it …
Beware, ECCU will report on your credit illegally if you default with them. They do NOT follow the law when it comes to reporting negative information on your credit. Currently sueing them now.
I typically don’t care for the keyboard warrior thing that is so strong in our society, but I hit a wall after exhausting all of our other options. We have used this financial institution to finance a vehicle in the past, and have since …
I have been with the credit union for over 20 years , exclusively working with their branch at my work location. They far exceed my expectations everyday. I have financed several vehicles through them and even my house! Amazing customer …
The system continues to charge for paper statement fee unless you go there monthly to tell them to reverse fee and not mail paper statement. Defensive staff saying its not their fault instead of trying to fix and prevent problem. CD rates very good in December 2022. However, process did not go well and ended up with no CD
I’ve been a member 23yrs. receiving excellent svc. I usually frequent the Spring location: …
Cameron and lack of communication – not forth coming in all needs. Asked me to complete a wire transfer by calling my other credit union. Originally, I had to mail checks because they did not have the capabilities for online portal pay …