Horrible. This is the worst internet server in America. If you can get any other company besides spectrum please do. Their customer service reps are unprofessional and the refuse to get a supervisor per request.
Worst customer service ever. Called to cancel service due to house fire. Kept getting billed and called multiple times to be told several different things. Thought it was finally handled, 5 months later get another bill. Called to …
I live in Wells, ME and my whole town is out of service from spectrum went out on 1/21/23 has been out for 5 days. Ive called and I get no good answer as to if there working on it or not. Cant use mobile hotspot on spectrum no internet or cable but they still are charging me for my service. When is it coming back on!!!!!
The worst cable and internet company on the planet! They will screw you with every chance, they don’t do what they say! Terrible, untrustworthy and liars!
Terrible customer service got lied to multiple times in the store had to settle for a phone being shipped was supposed to be here last week still ain’t here and no one can help me with it . If you ever go to Athens AL store don’t let the black guy help you full of lies .
I WISH THEY WOULD FIRE THE MAJORITY OF THE STAFF AT THE NEWBURGH,NY SPECTRUM LOCATION. THE MAIN INDIVIDUAL BY THE NAME OF TYNIQUE IS HORRIBLE AS FAR AS CUSTOMER SERVICE AND SENSITIVITY TRAINING. SHE DOESN’T NEED TO INTERACT WITH CUSTOMERS AND SHOULD SIT BEHIND A DESK SHUFFLING PAPERS.
Horrible customer service the representative that was handling my account was beyond rude. He interrupted me every time I went to speak he refused to listen to anything I had to say on top of that I asked for two weeks straight for my …
Someone from their office sent me on a wild goose chase! Someone did follow up today. Let’s see what happens. The reps at Broadway & Graham Ave suck though! No help!!
I was having issues with my internet service and after 4 calls in 2 months and no change I decided to switch the modem myself. I was shocked to see the year printed on their user manuals as they were very old which I am guessing is the …
This may be the worst company I have ever done business with. They just can’t seem to get the billing right no matter how much we talk and go over the details. Poor availability and lousy customer service.
Terrible customer service. No compassion/ caring what so ever. No help for customers going through a rough time during COVID. Unbelievable!!! Any other company/ business is more than willing to work with you during these challenging times.
The worst service ever with any phone company I had. I purchased several phones from them and always have trouble getting them activated the last one I purchased a week ago and it’s still not activated right yet. If you are looking for a new mobile provider don’t come here it’s ridiculous
Spam/Robo calls were stopped when I used Nomorobo on my landline. Spectrum now uses a program called ‘Call Guard’, which is essentially useless. In addition to the inability to stop any malicious calls, Spectrum’s call Guard prohibits my use of the Nomorobo program – an effective solution to spam/robo calls.
Pathetic. Been waiting on construction for 4 months to replace a node. 15 service calls, 4 supervisors, 2 maintenance teams, still no resolution. No callbacks from anyone. Charged them back via my credit card for service not as described, they turned me off and sent me to collections.
I am currently a nursing student + due to the pandemic am doing all of my classes online. We have deadlines for assignments, quizzes + exams, + in order to do well in the class, I have to maintain a certain average. I have not had internet …
I mean they don’t require a PhD to work here, so it’s not like my expectations were that high to begin with. But good god the customer service is atrocious. How is this place in business?
If I could give spectrum a 0 I would the customer service Is horrible no one truly resolve the issue to be told to wait 3-5 business days to wait two weeks later to receive a refund that never happen is poor customer service on top of the …
12420 were can I start worst company. Ever got scammed by your employees! 👍 yes you heard that correctly . I payed my dues you have the guts ask me pay you first 180 for no reason they asked me pay 380 up it no reason! Been on phone your …
Do I really have to give any stars? This is the worse. My wife is one of “those people” that will sit down and go thru every channel to see if it’s what they say we are receiving. So why am I NOT shocked when she told me 1-200 was actually …
1-star, because, when a customer calls, the call is not always time/date stamped at Spectrum. This is only based upon 1st hand experience. I choose to log ‘connectivity struggles’, I date the calls, I detail the connectivity problem, yet …
By far the worst company on the planet, not only do they spoke prices every month but they also choose not to assist their customers. Their customer service representatives are by far the most unwilling, unhelpful, non-supportive …
Terrible technical and satellite service! Spectrum prides themselves and feed the public with false expectations to gain customers. For those who look up the reviews, I hope this helps in making a decision for cable & internet service. …
My internet stopped working and the earliest appointment for service that I was offered was after 10 days. I am an essential worker and mostly finishing my work at home. Called 3-4times, begging to be accommodated with no help. I wish …
I wish I could give 0 stars. By far the worst internet provider I’ve ever been with. The second Erie gets another provider in my area I’m switching immediately. I’m paying almost $70 for what they claim is 100mbps. On a good day I’m lucky to hit 20. Spectrum is trash.
Been suffering from slow speeds for 5+ years since there was no competitor in my area. Now AT&T laid their fiber lines and all of a sudden, i have full 200+MbPS from Spectrum. SHAME ON YOU!
SAVE YOURSELF!!! DO NOT SWITCH TO THIS PROVIDER!!! THEY DO NOT KNOW WHAT THEY ARE DOING!!! I have been waiting for 2 weeks to get my NEW phone activated. I have spent countless hours talking, texting, screaming at the computer trying to get …
As a 5 year customer, I was very satisfied with Spectrum’s service and interactions with technicians and store representatives over that time period. Closing my account for an out of state move, however, was a nightmare and fraught with …
I had my payment set up on autopay, and my credit card billing zip code changed. The payment did not go through, and they charged me a $25 fee! My payment wasn’t late. …
Spectrum is an evil company who will not let me cancel my internet. I have called multiple times to cancel and they say okay. Then they still charge me…. Can someone please sue them out of business?
0 stars from me if it were available. I canceled my internet service after they jacked my rate and went with my local phone company. Cut my bill in half and the internet service is excellent. I canceled with Spectrum 2 days into my …
I was with charter for many years. I have recently moved in last year and tried to get service here and was told to check back every six months. Well I just got off phone with them after being transferred 4 times and being told we could get …
Horrible horrible experience. Promised 3 year “promotion” but it turns out the promotion part (whatever that is) is 3 years but the pricing is not. What? All this after I cancelled my other service. I asked them to review my original …
I have been a seasonal customer with Spectrum for 17 years. Total years of service 30. I just had my services put on seasonal May 26th but because I missed my service date by 2 days there charging me the whole amount for June . This is …
My elderly have been paying for 6 boxes but they only have 5 TV’s! That’s over 1,000 for 10yrs. Then I find out that they have been charging for 12.00 movie pass for 10yrs. My mom thought that movie pass was for her Lifetime, Bravo, …
My 96-year-old WWII vet father passed late last year. He was a Charter/Spectrum customer for decades. Never late on a payment. After his death I kept his Spectrum account as we began the process of clearing his house. (Driving four times …
Tinfoil on antennas with a dial up computer stays on longer than Spectrum. At the very least you’d be able to use it for one full month if you paid for it.
They continue to steal money from my account after I cancelled my mobile account nearly 6 months ago. They play dumb when I call, place me on long holds, lie, and still have not stopped payments or refunded me my money.
I have been having signal dropping every single day since last year at my business and a friend that works at att tells me it can be fix switching to static up instead of dinamic, such an easy solution! but Spectrum never had the capacity …
Be advised they are able to provide you service the works on and off and you have to call them for twice a month for issues. But even when you decide to cancel and try a new service call well before your next billing due date. Otherwise if …
If I could give the spectrum service I received in FL a 0, it would not do the service justice. I wanted to watch 1 football game. Spectrum TV / Apple TV didn’t work. I went to chat. I was sent to 3 different chat agents. I was asked …
on Jan/12 i visited a Spectrum store and asked about the process for cancelling service. they said i needed to return my devices (cable boxes and modems, etc) and the service would be cancelled upon my request. i asked about the billing …
I was a customer for years, and I moved to a new home where they did not have coverage. When I spoke with them, they told me even though I was moving in the first week of the month, their policy is for me to pay the entire month in full …
I called 2 weeks in advance to disconnect my wifi service by the beginning of the following month, they assured me it would happen, and that I had 5 days after that to return the equipment. I take the equipment back, I get charged for the …
Why am I getting charged $90 for 400mbps if I’m only getting a max of 250 even on Ethernet with weekly outages? I’ll bet your CEO got a 10m+ bonus this year but they’re totally screwing the customer. …
Spectrum has the worst customer service. I disconnected my entire account on may 2nd (sunday May 1st no one answered). however they are charging for the whole month of may $229! Called to dispute. Manager from customer service called back …
Incompetence at its finest. You’ll be met with super cool and chill representatives every time, and they’re so nice! They’re also incapable of doing most tasks while telling you that your situation is resolved, when it is not. …
About twice a day I get calls from these jokers using spam telephone numbers. And, the kicker is their service is NOT available in my area. These jokers are just as bad as the the monthly thieves I dropped. I tell them to get a real job and hang up. Are the over paid suits in their ivory tower listening? Probably NOT!!!!
So about a year ago I cancelled my BASIC cable that was just about $200 to get streaming and internet which WAS a $99.98 monthly promotion for one year. Spectrum upgraded my speed to 400 Mbps for the next 4 years (@ $99.98) due to all the …
Pathetic.
If you have another option, take it. I’ve found that the workers and customer service people are genuinely polite and helpful. Unfortunately, the convoluted …
Don’t ever get tv, internet or cable service from Spectrum. I wish I didn’t have to give Spectrum a star in order to write a review. They don’t deserve a star for all the headaches they have caused my husband and me for all the phone …
Horrible. This is the worst internet server in America. If you can get any other company besides spectrum please do. Their customer service reps are unprofessional and the refuse to get a supervisor per request.
Worst customer service ever. Called to cancel service due to house fire. Kept getting billed and called multiple times to be told several different things. Thought it was finally handled, 5 months later get another bill. Called to …
I live in Wells, ME and my whole town is out of service from spectrum went out on 1/21/23 has been out for 5 days. Ive called and I get no good answer as to if there working on it or not. Cant use mobile hotspot on spectrum no internet or cable but they still are charging me for my service. When is it coming back on!!!!!
The EA of cable companies
Finding a new future career
Great coffee
I’m not even the one with the bill and even I suffer.
Beautiful building
Worst internet service to speak to someone in technical support takes more than an hour, frustrating
Horrible company that doesnt care about its customers. Very glad to no longer be associated with this company
Please never get spectrum the absolute bottom of the barrel of internet companies
Customer no service the left hand don’t know what the right hand doing there
Should be out of business
They will “bundle and discount” you out of house and home.
The worst cable and internet company on the planet! They will screw you with every chance, they don’t do what they say! Terrible, untrustworthy and liars!
Poor service and long wait I’m not happy with company at all and still my internet service is slow or should I say dnt work it’s a rip off
poor internet constantly having outages
Terrible terrible terrible
Cancelling service for good today
What a relief!!!!
Terrible customer service got lied to multiple times in the store had to settle for a phone being shipped was supposed to be here last week still ain’t here and no one can help me with it . If you ever go to Athens AL store don’t let the black guy help you full of lies .
Brand new buildings. I love the smart elevators!
GREAT PLACE, GREAT SERVICE.
ELITE LEVEL – MOBILE, PHONE, INTERNET AND CABLE SERVICES.
⭐⭐⭐⭐⭐
I WISH THEY WOULD FIRE THE MAJORITY OF THE STAFF AT THE NEWBURGH,NY SPECTRUM LOCATION. THE MAIN INDIVIDUAL BY THE NAME OF TYNIQUE IS HORRIBLE AS FAR AS CUSTOMER SERVICE AND SENSITIVITY TRAINING. SHE DOESN’T NEED TO INTERACT WITH CUSTOMERS AND SHOULD SIT BEHIND A DESK SHUFFLING PAPERS.
Horrible customer service the representative that was handling my account was beyond rude. He interrupted me every time I went to speak he refused to listen to anything I had to say on top of that I asked for two weeks straight for my …
Someone from their office sent me on a wild goose chase! Someone did follow up today. Let’s see what happens. The reps at Broadway & Graham Ave suck though! No help!!
I was having issues with my internet service and after 4 calls in 2 months and no change I decided to switch the modem myself. I was shocked to see the year printed on their user manuals as they were very old which I am guessing is the …
This may be the worst company I have ever done business with. They just can’t seem to get the billing right no matter how much we talk and go over the details. Poor availability and lousy customer service.
Terrible customer service. No compassion/ caring what so ever. No help for customers going through a rough time during COVID. Unbelievable!!! Any other company/ business is more than willing to work with you during these challenging times.
Spectrum rips the customer off at the end of your service. They give no prorated refund even if you can’t have their service at your new location.
The worst service ever with any phone company I had. I purchased several phones from them and always have trouble getting them activated the last one I purchased a week ago and it’s still not activated right yet. If you are looking for a new mobile provider don’t come here it’s ridiculous
Spam/Robo calls were stopped when I used Nomorobo on my landline. Spectrum now uses a program called ‘Call Guard’, which is essentially useless. In addition to the inability to stop any malicious calls, Spectrum’s call Guard prohibits my use of the Nomorobo program – an effective solution to spam/robo calls.
Gotta love these price hikes. I’ve gone from $49.99 to $69.99 in the past year. I remember a time when the most basic internet plan was $20 – $30. …
Pathetic. Been waiting on construction for 4 months to replace a node. 15 service calls, 4 supervisors, 2 maintenance teams, still no resolution. No callbacks from anyone. Charged them back via my credit card for service not as described, they turned me off and sent me to collections.
I am currently a nursing student + due to the pandemic am doing all of my classes online. We have deadlines for assignments, quizzes + exams, + in order to do well in the class, I have to maintain a certain average. I have not had internet …
I mean they don’t require a PhD to work here, so it’s not like my expectations were that high to begin with. But good god the customer service is atrocious. How is this place in business?
If I could give spectrum a 0 I would the customer service Is horrible no one truly resolve the issue to be told to wait 3-5 business days to wait two weeks later to receive a refund that never happen is poor customer service on top of the …
12420 were can I start worst company. Ever got scammed by your employees! 👍 yes you heard that correctly . I payed my dues you have the guts ask me pay you first 180 for no reason they asked me pay 380 up it no reason! Been on phone your …
Do I really have to give any stars? This is the worse. My wife is one of “those people” that will sit down and go thru every channel to see if it’s what they say we are receiving. So why am I NOT shocked when she told me 1-200 was actually …
1-star, because, when a customer calls, the call is not always time/date stamped at Spectrum. This is only based upon 1st hand experience. I choose to log ‘connectivity struggles’, I date the calls, I detail the connectivity problem, yet …
By far the worst company on the planet, not only do they spoke prices every month but they also choose not to assist their customers. Their customer service representatives are by far the most unwilling, unhelpful, non-supportive …
Terrible technical and satellite service! Spectrum prides themselves and feed the public with false expectations to gain customers. For those who look up the reviews, I hope this helps in making a decision for cable & internet service. …
My internet stopped working and the earliest appointment for service that I was offered was after 10 days. I am an essential worker and mostly finishing my work at home. Called 3-4times, begging to be accommodated with no help. I wish …
I wish I could give 0 stars. By far the worst internet provider I’ve ever been with. The second Erie gets another provider in my area I’m switching immediately. I’m paying almost $70 for what they claim is 100mbps. On a good day I’m lucky to hit 20. Spectrum is trash.
Been suffering from slow speeds for 5+ years since there was no competitor in my area. Now AT&T laid their fiber lines and all of a sudden, i have full 200+MbPS from Spectrum. SHAME ON YOU!
SAVE YOURSELF!!! DO NOT SWITCH TO THIS PROVIDER!!! THEY DO NOT KNOW WHAT THEY ARE DOING!!! I have been waiting for 2 weeks to get my NEW phone activated. I have spent countless hours talking, texting, screaming at the computer trying to get …
As a 5 year customer, I was very satisfied with Spectrum’s service and interactions with technicians and store representatives over that time period. Closing my account for an out of state move, however, was a nightmare and fraught with …
I had my payment set up on autopay, and my credit card billing zip code changed. The payment did not go through, and they charged me a $25 fee! My payment wasn’t late. …
Spectrum is an evil company who will not let me cancel my internet. I have called multiple times to cancel and they say okay. Then they still charge me…. Can someone please sue them out of business?
0 stars from me if it were available. I canceled my internet service after they jacked my rate and went with my local phone company. Cut my bill in half and the internet service is excellent. I canceled with Spectrum 2 days into my …
I was with charter for many years. I have recently moved in last year and tried to get service here and was told to check back every six months. Well I just got off phone with them after being transferred 4 times and being told we could get …
Horrible horrible experience. Promised 3 year “promotion” but it turns out the promotion part (whatever that is) is 3 years but the pricing is not. What? All this after I cancelled my other service. I asked them to review my original …
I have been a seasonal customer with Spectrum for 17 years. Total years of service 30. I just had my services put on seasonal May 26th but because I missed my service date by 2 days there charging me the whole amount for June . This is …
My elderly have been paying for 6 boxes but they only have 5 TV’s! That’s over 1,000 for 10yrs. Then I find out that they have been charging for 12.00 movie pass for 10yrs. My mom thought that movie pass was for her Lifetime, Bravo, …
Literally spam mailing me since I started and you have to bend over backwards to opt out which i did and they’re still spamming me. …
My 96-year-old WWII vet father passed late last year. He was a Charter/Spectrum customer for decades. Never late on a payment. After his death I kept his Spectrum account as we began the process of clearing his house. (Driving four times …
Tinfoil on antennas with a dial up computer stays on longer than Spectrum. At the very least you’d be able to use it for one full month if you paid for it.
They continue to steal money from my account after I cancelled my mobile account nearly 6 months ago. They play dumb when I call, place me on long holds, lie, and still have not stopped payments or refunded me my money.
I have been having signal dropping every single day since last year at my business and a friend that works at att tells me it can be fix switching to static up instead of dinamic, such an easy solution! but Spectrum never had the capacity …
Be advised they are able to provide you service the works on and off and you have to call them for twice a month for issues. But even when you decide to cancel and try a new service call well before your next billing due date. Otherwise if …
If I could give the spectrum service I received in FL a 0, it would not do the service justice. I wanted to watch 1 football game. Spectrum TV / Apple TV didn’t work. I went to chat. I was sent to 3 different chat agents. I was asked …
on Jan/12 i visited a Spectrum store and asked about the process for cancelling service. they said i needed to return my devices (cable boxes and modems, etc) and the service would be cancelled upon my request. i asked about the billing …
I was a customer for years, and I moved to a new home where they did not have coverage. When I spoke with them, they told me even though I was moving in the first week of the month, their policy is for me to pay the entire month in full …
Don’t trust Spectrum with your mobile needs.
On May 2, I discovered I could no longer use my Spectrum mobile service to …
I called 2 weeks in advance to disconnect my wifi service by the beginning of the following month, they assured me it would happen, and that I had 5 days after that to return the equipment. I take the equipment back, I get charged for the …
Why am I getting charged $90 for 400mbps if I’m only getting a max of 250 even on Ethernet with weekly outages? I’ll bet your CEO got a 10m+ bonus this year but they’re totally screwing the customer. …
Spectrum has the worst customer service. I disconnected my entire account on may 2nd (sunday May 1st no one answered). however they are charging for the whole month of may $229! Called to dispute. Manager from customer service called back …
Incompetence at its finest. You’ll be met with super cool and chill representatives every time, and they’re so nice! They’re also incapable of doing most tasks while telling you that your situation is resolved, when it is not. …
About twice a day I get calls from these jokers using spam telephone numbers. And, the kicker is their service is NOT available in my area. These jokers are just as bad as the the monthly thieves I dropped. I tell them to get a real job and hang up. Are the over paid suits in their ivory tower listening? Probably NOT!!!!
So about a year ago I cancelled my BASIC cable that was just about $200 to get streaming and internet which WAS a $99.98 monthly promotion for one year. Spectrum upgraded my speed to 400 Mbps for the next 4 years (@ $99.98) due to all the …
After over 41 calls 4 visits from tech. This is the worst service ever.
Tech changed modem and have techs at my door demanding the modem the tech took …
Pathetic.
If you have another option, take it. I’ve found that the workers and customer service people are genuinely polite and helpful. Unfortunately, the convoluted …
Don’t ever get tv, internet or cable service from Spectrum. I wish I didn’t have to give Spectrum a star in order to write a review. They don’t deserve a star for all the headaches they have caused my husband and me for all the phone …