(1) A form of health insurance in which its members prepay a premium for the HMO’s health services which generally include inpatient and ambulatory … See more
This place sucks they don’t even know how to contact their clients they keep calling my siswand know matter how many times she contacts them they still call her……..
Beware of this company there customer service is terrible
They use a cheep call center and they barely speak English
After a death it is almost impossible to get them to stop taking money out of …
Horrible company. Been on the phone for over almost 2 hours not helping dealing with a woman of older age and dementia. Was rude and made no attempts to help answer questions on what we were trying to reach. Worst customer service ever dont recommend stay away.
this is the worst company I have ever delt with in my life. The customer service was not helpful only very frustrating. Don’t sign up with these people, because if you don’t have high blood pressure you will after dealing with them.
Always get somebody from the Philipines, Mexico or the Bahamas, I always ask for some one in the US ,never able to speak to someone in Management. Now going from the cheapest drug suppliers ,Walmart and Costco to CVS the most expensive for RX’s
The online contact link sucks… tried every way cannot got it going. The call center staff is very helpful. We were trying to show appreciation to the call center staff Clare, the online contact did not work
I was a contractor for a year & then became a full one employee 6 months ago! Enjoying the energy & the Gunn changes happening due to the recent merger!
This place is beautiful. The site is shared with Capital One and AAA. There is a gym in the back along with a full-sized cafeteria and a licensed Starbucks coffee retailer. They even have a nature trail.
I have used WellCare for an entire year without complaint. But, from 2014 to 2015 they have doubled their rates. Now this may be the result of Obamacare or the fact that their new CEO has just been hired from Blue Cross…who is notorious …
Very poor customer service, was on the phone for a total of 4 hours and they still couldn’t do a simple pre-authorasation for a new medicine needed. Transferred over 20 times in three days of calling only for hang up calls, repeating same …
Interviewed four times and drove to Jacksonville’s office for final interview. Was not selected and the position is still posted 3 months later. They wasted my time. However, they told me they would reimbursement me for mileage. I submitted it and haven’t received anything yet.
The staff has no idea what is covered, they keep
Repeating the same sentence over and over again.
So disappointed and now forced to look for another plan
Wellcare has the worst customer service I have ever had. There phone call center is in the Philippines, and none of them speak real English. I have been on the phone for over an hour just trying to get one piece of information on a pre-approval. This company sucks. I will be leaving this company ASAP.
I applied online for a Wellcare Medicare Part D drug plan in early Dec 2018 to go into effect Jan 1 2019. After several weeks I called to check its status and no one could find information. Today Feb 5 2019 I receive a recorded phone …
I find the plan is a good one for my circumstances. I wouldn’t recommend it to anyone because of the tension dealing with the language barrier. I couldn’t even contact WellCare Tampa corporate. without getting a foreign country. Their …
The customer service representatives are pleasant; however the plan itself is not that easy to work with. It took too much time and effort to become a provider. We were constantly told we were not needed in their network even though no one …
Horrendous customer service. Customer service representatives make promises they don’t keep. Customer service representatives are oh so very polite, but ultimately useless. Every time I call WellCare, I wind up spending an hour or more on the phone with them because customer service has no idea what they’re doing.
I was unimpressed with the terrible customer support I received yesterday. First my call was routed to some foreign country. Then, when that failed to resolve my issue my call was routed to Georgia. …
I HAVE BEEN TRYING SINCE 10-15-2021 TO OBTAIN A NEW 2022 ID CARD FOR MY WIFE. I HAVE SPENT OVER 23 HOURS ON THE PHONE SINCE, TALKING WITH BOTH VARIOUS AGENTS AND SUPERVISORS IN THE PHILLIPINES AND US BOTH, ALL OF WHOM READ THE SCRIPT. …
IF ONLY they were to have telephone customer service that #1 Has answers that are not scripted #2 Had supervisors that answer the phone. I have never understood how the supervisors are never available and never return calls. #2 I completely understand using call centers but why do they need to employ persons with such heavy accents.
Terrible lack of customer service. Employees are nice, but obviously the management has no clue on how to run a company or how to set up a web site. Unfortunately my company selected this company for our prescription drug plan effective …
I have been trying to locate my PERSCRIPTIONS for the last week and all I get is the runaround from the every customer representative. I’ve been placed on hold for ever, asked for a supervisor to assist, and even hung up on. Where is …
Just wanted to let you know to please update your maps. All WellCare locations in Tampa are called Centene. Which is the company that purchased WellCare. That you. I forgot to get a picture of it.
None of the customer service people have a clue on how to answer a question
Well I can’t say none because one youg man finally, after weeks of calling got me the code I needed for shipt. I have a PPO duel account yet they keep telling …
This place is so cool. It has a ecosystem smack dab in the middle. So unique. Good place for Pokemon hunting also. Magikarp, slowbro, psyduck spawn points.
Terrible lying thieves. This is the worst ever. I got them and I am firmly afraid to use. Hope I stay healthy for a year. My Florida Congessman has been contacted. This like a victim being robbed and then that same victim jailed. It just …
I would have put 5 stars because that has always been my experience with wellcare until December 1st my mother who is a disabled senior citizen and has had wellcare since the 1990’s received a call from Kameron Konopasek a representative …
If I can give 0 stars I would. The customer service just gives you a runaround. I trying to get a tier reduction and the multiple agents I spoke with tell me the faxed a form to my doctor but my doctor never receives the forms. I spoke with …
So let’s talk about a health care company who preys on the vulnerable, poverty-stricken and disabled population. Let’s talk about how this company is riddled with LIARS, THIEVES, and insensitive people who only care about money. They will …
(Translated by Google) Good attention!
(Original)
Good atencion!
They have a very professional customer care serviceses
Seems nice
WellCare we care!
Best
Wonderful company
Great company!
For when you care well
Great place to work
Love my job!!
Needs work employees especially
Great hmo
I love this place… All I can say!
Great staff very friendly and helpful
One of the best jobs I ever had.
Seems like a great place to work.
New here… Still learning about Wellcare and Centene.
It’s great who ever says it’s stupid and all that they don’t know what there talking about
Bunch of assholes. Do yourself a favor and find a better health care company. Semper Fidelis.
a poor managed company. serving the client is the last thing important to this company!
This place sucks they don’t even know how to contact their clients they keep calling my siswand know matter how many times she contacts them they still call her……..
I never ran across a company with more friendly and helpful people!
1.) Need people who can speak , Good , English
2.) Need customer service ( have none )
Great place to work! Miss all of my co workers and helping the community
These Clowns cant get an address change right their website is a joke dont waste your time with them use Fidelis
Beware of this company there customer service is terrible
They use a cheep call center and they barely speak English
After a death it is almost impossible to get them to stop taking money out of …
Love the offices and the campus grounds. You can get great exercise around this campus from the trails and the gym.
Great place to work
Nice place to work according to my friend. It’s hard to get hired here. I’ve tried 4 times.
I’ve worked for WC since 2006. This company is always evolving and growing. They care about their employees, community, members and providers.
Horrible company. Been on the phone for over almost 2 hours not helping dealing with a woman of older age and dementia. Was rude and made no attempts to help answer questions on what we were trying to reach. Worst customer service ever dont recommend stay away.
this is the worst company I have ever delt with in my life. The customer service was not helpful only very frustrating. Don’t sign up with these people, because if you don’t have high blood pressure you will after dealing with them.
Always get somebody from the Philipines, Mexico or the Bahamas, I always ask for some one in the US ,never able to speak to someone in Management. Now going from the cheapest drug suppliers ,Walmart and Costco to CVS the most expensive for RX’s
The online contact link sucks… tried every way cannot got it going. The call center staff is very helpful. We were trying to show appreciation to the call center staff Clare, the online contact did not work
I was a contractor for a year & then became a full one employee 6 months ago! Enjoying the energy & the Gunn changes happening due to the recent merger!
Professional place to work and visit.
This place is beautiful. The site is shared with Capital One and AAA. There is a gym in the back along with a full-sized cafeteria and a licensed Starbucks coffee retailer. They even have a nature trail.
I have used WellCare for an entire year without complaint. But, from 2014 to 2015 they have doubled their rates. Now this may be the result of Obamacare or the fact that their new CEO has just been hired from Blue Cross…who is notorious …
Very poor customer service, was on the phone for a total of 4 hours and they still couldn’t do a simple pre-authorasation for a new medicine needed. Transferred over 20 times in three days of calling only for hang up calls, repeating same …
Interviewed four times and drove to Jacksonville’s office for final interview. Was not selected and the position is still posted 3 months later. They wasted my time. However, they told me they would reimbursement me for mileage. I submitted it and haven’t received anything yet.
The staff has no idea what is covered, they keep
Repeating the same sentence over and over again.
So disappointed and now forced to look for another plan
Wellcare has the worst customer service I have ever had. There phone call center is in the Philippines, and none of them speak real English. I have been on the phone for over an hour just trying to get one piece of information on a pre-approval. This company sucks. I will be leaving this company ASAP.
I applied online for a Wellcare Medicare Part D drug plan in early Dec 2018 to go into effect Jan 1 2019. After several weeks I called to check its status and no one could find information. Today Feb 5 2019 I receive a recorded phone …
I find the plan is a good one for my circumstances. I wouldn’t recommend it to anyone because of the tension dealing with the language barrier. I couldn’t even contact WellCare Tampa corporate. without getting a foreign country. Their …
The customer service representatives are pleasant; however the plan itself is not that easy to work with. It took too much time and effort to become a provider. We were constantly told we were not needed in their network even though no one …
Horrendous customer service. Customer service representatives make promises they don’t keep. Customer service representatives are oh so very polite, but ultimately useless. Every time I call WellCare, I wind up spending an hour or more on the phone with them because customer service has no idea what they’re doing.
I was unimpressed with the terrible customer support I received yesterday. First my call was routed to some foreign country. Then, when that failed to resolve my issue my call was routed to Georgia. …
Stay away. It takes an act of congress to cancel your plan. I am still trying.
I HAVE BEEN TRYING SINCE 10-15-2021 TO OBTAIN A NEW 2022 ID CARD FOR MY WIFE. I HAVE SPENT OVER 23 HOURS ON THE PHONE SINCE, TALKING WITH BOTH VARIOUS AGENTS AND SUPERVISORS IN THE PHILLIPINES AND US BOTH, ALL OF WHOM READ THE SCRIPT. …
IF ONLY they were to have telephone customer service that #1 Has answers that are not scripted #2 Had supervisors that answer the phone. I have never understood how the supervisors are never available and never return calls. #2 I completely understand using call centers but why do they need to employ persons with such heavy accents.
Terrible lack of customer service. Employees are nice, but obviously the management has no clue on how to run a company or how to set up a web site. Unfortunately my company selected this company for our prescription drug plan effective …
I have been trying to locate my PERSCRIPTIONS for the last week and all I get is the runaround from the every customer representative. I’ve been placed on hold for ever, asked for a supervisor to assist, and even hung up on. Where is …
Just wanted to let you know to please update your maps. All WellCare locations in Tampa are called Centene. Which is the company that purchased WellCare. That you. I forgot to get a picture of it.
Love where I work ! Nice campus and well put together environment
None of the customer service people have a clue on how to answer a question
Well I can’t say none because one youg man finally, after weeks of calling got me the code I needed for shipt. I have a PPO duel account yet they keep telling …
Credit card fraud. They took money from my card and I dont even know who they are.
This place is so cool. It has a ecosystem smack dab in the middle. So unique. Good place for Pokemon hunting also. Magikarp, slowbro, psyduck spawn points.
I’ve always loved WellCare until 12/1/22 when kameron konopasek switched my plan without my consent by lying.
Terrible lying thieves. This is the worst ever. I got them and I am firmly afraid to use. Hope I stay healthy for a year. My Florida Congessman has been contacted. This like a victim being robbed and then that same victim jailed. It just …
I would have put 5 stars because that has always been my experience with wellcare until December 1st my mother who is a disabled senior citizen and has had wellcare since the 1990’s received a call from Kameron Konopasek a representative …
If I can give 0 stars I would. The customer service just gives you a runaround. I trying to get a tier reduction and the multiple agents I spoke with tell me the faxed a form to my doctor but my doctor never receives the forms. I spoke with …
So let’s talk about a health care company who preys on the vulnerable, poverty-stricken and disabled population. Let’s talk about how this company is riddled with LIARS, THIEVES, and insensitive people who only care about money. They will …