I had only one day of power outage compared to several of my colleagues. So I was pleased about that. Generally my bills have been lower than my previous provider that I had for over 3 years. Thank you.
So far so good! I was stopped by a competitor that tried to sell me their company and get me to switch and once they reviewed my bill they they agreed that pulse power was a great choice. I was pretty proud of my decision clearly lol.
This is the worst company I’ve ever dealth with! They are a complete RIP-OFF to their customers. I recently moved into a tiny rent house and there’s very LITTLE usage being used. HOWEVER, the monthly bills are bordering $200!!! Wow! …
Totally recommend ! My old provider claimed I spent 4000-5000 kWh a month and sent me bills no lower than $650 and around $750 after adding TDU charges, taxes, and fees… I no longer pay TDU charges and my bills come in with only 2000 kWh …
I AM WARNING YOU PLEASE DO NOT SWITCH TO THIS COMPANY!! The agents and managers are not well experienced!!! No good customer service and uneducated about their electrical services offered, rates are out the roof!! There’s residents with …
I have a house that is around 900 sq ft and just got an electric bill for almost $300! This is my first bill with Pulse Power! Have been in this house for 6 years and the highest my electric bill has ever been is around $180! Will be …
I switched to Pulse Power about 5 months ago and each month I get a higher electric bill. I have a small house and in the past have never paid more than $120 per month and this past month I paid 180. I called two days in a row to reach …
I am a current customer and was well aware that I needed to use 1000 kilowatts in order to receive the $95 payment towards my bill which would result in me paying about $65 for 1000 kw of electricity in a month. …
Pulse is a Great company. Customer service is always friendly and they resolve everything expediently and with ease. Their rates are good as well! Some of the best plans I’ve ever had.
Pulse has been a breeze to work with! Rates are low and customer service has been great. What more can you ask for from a company providing this service. Online platform is easy to use and the weekly updates are great. They allow you to see where you are compared to other weeks and months in the same cycle.
Please stay away from this company, they will magically double your bill just before your contract is up so they won’t have to give you back your down payment.
You’ll see a gradual increase in your bill every month even when you use less …
Worst provider I’ve ever had. My username and password never works. Customer can’t answer simple questions like when my billing cycle ends. I will pay more to never deal with them again.
I have not had any problem with Pulse which is a huge complement. My bill stays around the same from year to year. Fingers crossed that it stays this way.
The absolute worst power company. Customer service isn’t knowledgeable at all. The supervisor Andrew had any information either. This place is a joke. I will not recommend. I’ve decided to pay the $20 a month for the remaining contract to cancel. What a joke this place is.
OMG You never answer I have been calling for 3 days and have at least 5 call backs I am still waiting on You need to let people do extensions online!!!!!!!
STAY AWAY from this company, it is a SCAM! They will lure you with their low online rate and rip you off once you sign the contract! The customer service was HORRIBLE can’t get hold of live human instead you have to leave your number and …
Received confirmation the electric would be on today. Previous company turned power off today and so when the power went off I called in at 10:46 a.m. and was told it should be on shortly. I was told my info had been submitted to oncor and …
So far I have a lower bill than my previous electricity provider, they have a user friendly website for customers, and the process to get service was fast and easy with no deposit. So I’m overall happy with the service… so far.
Deceptive marketing practices. When we received our first bill of $330, we paid it and resolved to do better. Lowered all energy usage. Got rid of the pool, turned and kept the lights off all the time, AC turned up to 76-78° (was previously …
Very bad experience. A total rip off. I wasted more money in 3 months with this company then I did for a whole year with my last company. DO NOT RECOMMEND PULSE POWER AT ALL!!!
I do not recommend. They are very misleading. I just signed up with them because of their rate thinking hint was going to be cheaper and that was t the case. I’m actually gonna pay more than my last provider. Their rate is not what you …
By far the worst company I have ever had to deal with. I have spent over 5 hours trying to get in touch with a supervisor. They refused to turnover my service to another provider and LIED about what my rates would be. Do not use them. I am still waiting to hear back from corporate or a supervisor.
Do not use them. They will give you the wrong information on rates and I was only told the actual rate after asking many questions to the customer service rep. They will let you a rate is 10.3 when in reality they are NOT including TDU …
scam, manipulated information, when you hire the service the result is different. pure deception. the biggest disappointment my account should have decreased and with them they increased. and I was told that I should consume more energy …
A good company. I pay 8.9 per kil. And thats not bad at all! Plus the 4.95 service fee charge. I have a 3 be bed 1 bath home so it usually at $95-$120 a month. More than other companies I’ve been with thats for sure!
Have to say I am a new customer with Pule power. I called because I had some questions about my bill. I speak to an agent, and she couldn’t answer any questions. So I ask for a supervisor hoping they could give me some answers. …
RUN FOR THE HILLS!!!! Literally this company is hands down the worst experience I’ve had as a consumer. I’m new to this company as of Mar 3 2020 , so keep in mind I haven’t had services with them for even a full month. I called in on the …
Called to cancel service after moving and was told to do a cancellation form and proof of moving from the address. Did that and service still wasn’t cancelled!! Bill now at $533 called again and asked again to do another cancellation form. It’s now been going on a month I’ve been trying to cancel service. Today makes my 3rd call smh
They don’t even deserve a single star. Bad service really pricey. Two bedroom apartment im paying 275$ never paid this much. Exit out of contract. They don’t even have a detail bill they just thraw the dollar number in the invoice. Look for different provide 6 cent per kw is total lie. Its only for first ###kw. After that 12.# cent
Worst electric company. Their electric rates are ridiculous and customer service will keep you waiting on the phone for hours. I had to cancel and ended up having to pay 420 in cancellation fee as my card was on autopay. I emailed them at customerservice@pulsepowertexas.com and no response.
Thinking Of Signing With Pulse Power—-Don’t Do IT.
I have experienced poor customer service before, Pulse Power sets the new standard for worst customer relations ever. My account lasted less than 1 month before …
I have been paying a lite bill for 30yrs. In June Pulse Power gave me the highest light bill I have EVER seen. I knew it was time for me to leave. I paid my final bill and the $150 cancellation fee. Pulse Power took an extra $70 out of my account. Four weeks, 4 phone calls and hours spent on the phone and they will not refund my money.
I received a confirmation that my service would begin on Friday, January 17, but it is now Saturday, January 18 and I have no electricity. My baby is exclusively breastfed and all of her frozen stored milk will be unusable after this …
Signed up Friday the 13th but can’t get in your phone system to set up my account . Phone recording says it’s faster to set up on the website but you can’t set up your account without a account number. If you call in on their phone …
Great prices and I’ve never had any issues whatsoever. The only reason why I don’t give 5 stars is because their website is a bit incomplete. It seems like overall their systems are not very effective because I just renewed my electricity …
Went to power to choose and signed up with these guys because it was 2 years at 7.9 cents / kWh. Received my first bill and I’m paying 12.44 cents /kWh plus AEPs fees. I wouldn’t have switched to pay more, but here we are. I completely feel …
I have only good things to say about Pulse Power. Customer service has exceeded my expectations. Pricing is the best that I have researched. The company provides Fair pricing, complete billing information, and I just cannot say enough about the customer care.
This place is a scam, I was browsing through electric companies and requested details by giving pulse power my social security and the next thing I knew I received an email saying that I am now under contract with them!!! It says you can …
So far, so good. We just transitioned to Pulse Power a few weeks ago. The transition was very seamless, and we really didn’t have to do anything except let them know we wanted to switch. So far, our bills are a little less than we were paying at this time last year.
Horrible customer service. I cannot even understand your customer service reps. They need to speak English. Please have a supervisor reach out to me immediately so I can settle a bill that I should have never been charged for!
Such a great company! I’ve never had any issues with them, they’ve always answered my emails promptly and are so helpful! I had my parents switch to them, they’ve had the same providers forever and are saving a good amount of money because they switched!
Be cautions and make sure you look over the renewal contract I was told I would getting the exact same plan just extending it for 12 months. However the rate of 0.065 they kept mentioning and telling me I was going to sign up for was not my …
We’ve been with Pulse Power Texas since April 2020. We chose to go with a plan that has consistent charges so as not to have summer time electricity bill spikes. The only issue and it’s not a complaint, is that I have had trouble …
Wish I could give 0 stars for this company. My husband was looking into this company on a Saturday and signed up for their services. This company then sent me an email on Sunday stating welcome to our company, and gave me the full details …
Unable or unwilling (does it matter?) to electronically bill or accept electronic payments. The only way this company will take electronic payments is if you allow them to draft directly from your bank account. I schedule with my Bill Pay …
Do not go with this company they are crooks. They offered a payment plan when times got tight now I have a 800 dollar bill a lock on my meter where I cannot switch power companies and they will not lift the lock off my meter unless bill is …
worst customer service. They charge unnecessarily without intimating the customers about the charges. Customer reps promise you on things that they are not aware of. When raised a request to review the recordings of previous calls, they lie totally. I would not even like to rate 1 for this.
The worst company, I have been with this company for and year services ok , they still charge my full bill during the power outage, on top of I had paid an deposit over $200.00 and it’s time to renew my contract so I called to see about …
I have had Pulse Power for over a year now I signed a 3 year contract at a fixed rate, my apartment is 697sq ft. The highest electric bill I’ve ever had was right under $80 usually about $40!! I can’t complain, other companies even the ones …
Been with Pulse Power Texas for almost 2 years and never had a problem with them. initial power transfer to Pulse Power Texas was easy. Automatic payment and paperless billing has never failed.
I recently moved and placed an order with them. The people who lived here before me had a switch hold so I provided all the requested documentation to have the hold removed and start service, and paid my deposit. The switch hold was …
You have the option to change your plan within the first 3 months. I called after my first bill to change plans and was told I could NOT. Called again the next month and there after. On the 3rd month and call was told I should’ve been able …
I have been on the phone on hold for 1 hour and 45 minutes i started with caller 79 and by the time I was caller 5 it hung up the call. I have tried making payment online but shows account# not found but they send and email with that account#.
They had some of the lowest prices when I signed up. They also offered the lower prices for 2 years instead of 1 like other companies. My only issue is you have to pay the whole bill at once, and I want to make a partial payment (or prepayment) every paycheck. Otherwise, no complaints!
Worst Customer Service experience ever. Called 3xs , the 1st call I was told I was the next caller for 45min the 2nd and 3rd time was on hold for 20 min and had selected the call back option and never got a call back. Waste of time
1 Star is even too much for this company. Terrible customer service and people who seeM like they know what they’re doing but actually don’t. We payed our bill and after we removed the auto payment and they canceled the payment we made …
I have been charged a ridiculous amount of termination fees. My contract said 125$ in case of early termination which too will be waived off in case of relocation. The final bill I received was 393$ with 240$ termination fees!!! …
Don’t use this company! Don’t use this company! Don’t use this company! It is Way too expensive! For a 3000 ft2 house, $260 per month. We don’t watch Tv, we dont have any big electric in the house. Only four people and we go to work. The …
I was with pulse power for about 6 months and cancelled my plan when I moved apartments. I had to request the cancellation twice and was charged over $100 for the time in between (in the middle of the Texas ice storm) because they had not …
SOLAR PANEL OWNERS BEWARE!!!
I used an online comparison to choose the best energy rates. I used the prior twelve months of kwh usage to provide realistic information and simulation of …
Not a fan. This company does not have low rates. They forget to add the percentage for the actual electric provider. Almost tempted to jump ship and go back to Yep ( who has the better rate AND includes all the fees). Don’t get this retail company. They are a rip off.
Customer service for this company is a complete joke. Most of the time you’ll wait a hour and a half for the call to be disconnected or it’ll say your next in line for a hour. Don’t even attempt to speak to a manager it’s nearly impossible! …
Agreed with every bad review below. I reviewed my last 12 months usage before deciding to switch providers and went with pulse power based on the rates in my usage rage. Have consistently stayed within that usage rage and my bill is …
Terrible experience with pulse power. Had an issue with autopay. Was less than 30 late on my bill and gave me notice before they shut off our power. It’s 90 degrees in Texas and everyone is working from home. Switching power companies …
The worst energy provide I have ever had, I had setup autopay and had no defaults for 6 months this month they got a card error due to which the payment couldn’t be processed. They just sent one email and terminated my service. No …
This company does not honor the EFL base on the 500, 1000. And 2000 kwh. They set their own price in the fine print and nevermind what they advertise its baseless. I will gladly switch companys and with the cancellation . I just hope my …
I have been very happy with PulsePower. I moved from a state that had zero choices so my bill was three times higher than what I am paying at PulsePower. Also PulsePower gives you a discount if you receive an electronic bill as well as if you turn on AutoPay.
Do not get this company!!!! I signed up with an agent through the phone for a 12 month service and they gave me a 32 month contract! They are not being helpful whatsoever!!!
Signed up for free nights plan through power to choose website. They put me on free weekends instead. When I called 1 day after my service was activated to have it switched they charged me $125 for early termination to switch me to the …
I have been calling since 1/13 and still no call back. I have even sent an email. They ask you to press 8 for a call back, I’ve done that 3 times today. I need my services transferred to another location. I can’t move in until I get to to talk to someone so I can electricity at the new place.
Not sure of why the bad reviews. My experiences have been excellent. I moved from a state with no choices to Texas. I used a different company when I first moved here and then when the contract ended I switched to Pulse Power. By switching, …
My rates almost doubled went I switched to this joke of a company. They claim to give a discount when you use a certain amount of electricity, which is impossible to reach if you don’t use that much electricity to begin with? DO NOT SIGN UP …
This company has so many billing issues. Just before Corona happened I had to end my contract early and move due to a safety issue in my home. I made sevral attempts to contact them requesting they forward my bills to a new mailing address …
Made the payment of my first bill online and the system took my money but never applied it to my account. After speaking with someone they said they were working to resolve the issue. Well they disconnected my service while trying to “solve …
A year that I spent with Pulse, I paid an average of 150$ per month for our two bedroom apartment. As someone else has pointed out in their review that this company has a concept of extending discount when you reach a certain threshold in …
If I could rate them lower I would. I have had a horrible experience with them for 4 months. I paid my final bill in November 2020, but received another bill in January 2021. After paying the bill a second time and calling twice to verify …
They set my Electic up on the wrong meter and refuse to refund me for that month.Took them all day to figure out what house meter was actually mine. I had to call oncor myself to get them the right info.
There are so many negative feedbacks, I got scared for a moment. I moved to Pulse Power after GRIDDY fiasco in the last freeze. My bills have been as per expected. Nothing to complain. No power failures. No billing issues. So far so good.
The worst electric company I’ve had. In my opinion, pick any other electric provider. I’ve never had a bad experience until now. I moved to a new home. My plan is 10 cents more per kWh if use under a 1000. I never use under a 1000, so I …
THE WORST electricity company I’ve ever been with!!! They don’t work with you even when being paid I paid money on my account on a payment plan. $181 was past due and they cut my lights off after asking what’s the minimum I have to pay ( …
The worst! A “reasonable” customer service hold time seems to be about an hour. I’ve been a customer for 6 months and have yet to receive a single bill. I’ve received 6 disconnect notices but no bill. Tried contacting them several times but …
This company is absolutely awful!!
I have asked to cancel this account multiple times. I called 6months into having pulse power and asked how I can go about canceling this account and I was told …
This has to be the worse electrical company I have been with. They charge you all over the place multiple times a month and don’t explain anything. I have had reliant and other companies and I have never had these many issues! This has …
Too bad you can’t talk to someone who speaks English. Had question about a discrepancy on a possible contract renewal and he couldn’t really explain it other than that’s the way it is. This didn’t work for me so I’m choosing to not renew with this company.
I have never had an issue with Pulse Power. This company was recommended to me by my broker and I could never be happier. So far I have not had any problem with their customer service. As for the other complaints, I hope Pulse Power has resolved these issues satisfactorily for their customers.
My electricity bill is extremely high due to the TXU EDS (Oncor) fee! So I called Pulse and I was caller #38! I was on hold for 1 hour and. 40 minues!! When it was my turn the person hung up on me!!! I’m calling again and I’m caller #30!! Terrible!!!
Do not get your power through this company unless you want to be scammed out of your money. 3 months ago I had moved out of my apartment into a new place and set up a transfer over the phone with a customer service rep. And that never …
We are in our 3rd year with Pulse Power and have been very satisfied with the service. We haven’t shopped current rates but at the time we contracted, Pulse Power was extremely competitive. We hope the same stays true when we look to renew next year.
If I could give them zero stars, I would. This company is a joke! Called to let them know I am moving out of my apartment and will no longer be doing service with them. Got told nothing was needed to be done and I was good to go. Date of …
Am into my 32 month of a 36 month contact and I am very please. My monthly bills rarely vary month to month. Granted I live in a 1400 sq ft condo but my highest summer bill was $108 this summer. Winter bills are around $60. I do use a Nest thermostat which may help.
Have tried about 5 times to set up my account and instructions are to click Submit after filling in all the spaces but I have not been able to find that word.
The customer service is awful. I did not complete my registration, yet my service with my previous company was canceled. I had gotten an email stating that my enrollment was not complete until I paid a deposit, instead of paying the …
Absolute WORST customer service!!! You will be on hold for 45-60+ minutes. I was told my refund that they took anyway after denying my application and not telling me, would be returned to me in 3-5 business days… Here we are on the 8TH …
I had reliant in a 1200sf town house and my bill was treacherous! Every month, it was over $200! We used (home of 2 adults & 3 kids) between 800&1300kw/ month. I looked at just about all providers in my 77034 area and read all the bad …
Power service provide has been ok, compared to other service providers for Electricity I had before they have been mediocre . What is wrong with this company is the lack of communication , ability to talk to a manager and or have …
I requested service on March 19, but IMMEDIATELY cancelled because after sign up I found out that the rate I was told I would be paying would ONLY apply after almost double the kwh that I normally use. Up until that point it would be almost …
This is the worst company I have ever been with. I called in to get rates, they told me they needed my social to find out if I needed a damage deposit but was not signing up. They signed me up April 13-2020. I got notice of this and called …
I am a nurse and been on the front line of covid for almost two years. Due to covid rate going down, been getting cancelled for shifts. So behind on electric bill. Cutoff is today. I called to beg them to give me a few days as I get paid on …
This is hands down the worst electric company I have EVER had. We are very big on conserving energy in my household so can someone please explain to me why my electric bill every month is $400.00 to $800.00 a month?????????? My home is …
Just fair warning, if you move and transfer services you will only have the last bill from your previous address available to pay. They will not communicate with you that you’re required to make a new account for your updated service …
I signed up right before the freeze, or was my first bill.
I have been at this house for 2 years in my 1st bill with pulse power showed my usage 1000 kWh over my average usage in this house in the last 2 years. No …
Great experience for my use. When it was time to pick a new “plan/company” I studied my usage and compared against Pulse Power Texas, and for me it has been excellent. I signed for a 3 year 2000KWH plan since this is what I averaged last …
I would give it zero if I could. I tried within 3 months to switch my plan cause I wasn’t using near as much as I thought I would. I called and was on hold forever and I hit the option for them to call me back which never happened. When I …
Customer services is HORRENDOUS!!!! You will wait on hold for ever only to speak to someone you can’t understand. You can press 8 to get a call back…sometimes you do, sometimes you don’t. If you email, you will never hear back.
This company should be sued ……. There super disrespectful as far as customer care……..
They over charge u from the meter read……. Do not use this company……. WARNING ……. DO NOT USE THIS COMPANY……..
Not the worst company possible, but make sure that you don’t change your service address in the middle of a billing period. Twice now I’ve had my bill cut off before I could reach the magic 1000 kW*h point where they give you a credit. I …
This company is the most inhumane and uncompassionate business I have ever delt with…I have always paid my bills ON TIME and I’ve been with them 10 plus months….After being hospitalized for over a month willing to submit proof asked …
If I could give this company a zero I would. They over charged my without anyone reaching out about my plan ending and charged me over $250 a month. I live in an apartment. Not only that they also charged me a lot of money when I moved …
Disappointed, Im Trying to switch my electric company I look in your website the pricr and called company but the representative is trying to scam me on the price his price is higher than what I see in the website I told him I see the quotes/price and his alibi is doing the math on me which is I already know those extra charge.
Pulse power sounds like fraud to me. I chosen a plan to receive credit $95 when usage is more than 1000 kwh. I was managing my monthly usage consumption very nicely so monthly consumption is little over than 1000 kwh but pulse power has …
If you’re considering this electric company, don’t do it. Choose anyone but Pulse Power but if you do, don’t use auto pay. After my contract period was completed, they began automatically withdrawing 198.00 out of my account until a month after I switched providers. Don’t do it!
Worst experience ever called to cancel my service before may 31st and still got charged for month June and July and I’m not even living in the location it’s charging me for and I’ve called several times never got a called back email even …
We switched from Champion after being long time customers. Their prices just kept going up. We found Pulse through a broker on Facebook named Ron Ernest and at first we were hesitant because we hadn’t heard of Pulse but the pricing was so …
I register for the 36-months free nights plan but they change it when they knew that I have solar panel in the house. I didn’t know that having a solar panel will be a curse for this company. Since I didn’t know that my plan has been …
This company was a fraud , acted very shady, and talked over me and did nothing but go in circles never answer my direct questions, well we learned quickly that this company did not follow threw as stated when we signed up for service, …
By far the worst customer service experience I’ve ever had. After calling about being double charged for a refund fee, I had my time purposefully wasted, was needlessly put on hold multiple times, and purposefully had my time wasted. One …
Worse experience ever, first month bill was waaaaay too much. I never agreed to 11 cents per hour, agreed to 7.5. Then I switched services because I realized right away I was getting ripped off and they are now trying to charge me for early …
If I could give Pulse Power a negative rating, I would! Read on: I received a call from an unknown number for verification of my personal information! Since I did not recognize the number, I was not comfortable sharing privileged …
Service for everything is ok but in they office they hire foreign peoples with very bad English accent; somehow don’t understand at all. Instead hire some American with clear English language they hire them. That’s why I don’t recommend …
Great rates. Worst customer service. Ever. Renewed my plan, bill doubled. Called to find out why, and my plan was changed. Agent tried to tell me I changed it and then proceeded to tell me I was wrong. Multiple calls to get it corrected …
Do not use this company!!! Terrible customer service. The customer service department set me up for AutoPay WITHOUT MY PERMISSION. So as you can imagine I was making payments over the phone only to discover they took my payments twice. I …
Run away from this company. Their customer service is horrible and will always tell you they have to research the problem and get back with you, but never do. I’m on auto bill and they auto drafted twice in a single month and I can’t get them to correct this.
My credit is excellent. I was a 20 yrs customer of reliant. I thought Pulse would be better. They charge me 13 cents key with 95 dollars off over 1000kwh. Yay! I now pay more for electric than with Reliant because of Center Point. …
I started my electricity service march 1 2021. I called around March 21 concerned because I was not receiving weekly usage reports. I spoke with a representative to calculate how much energy I needed to use the first month in order to …
I was rushed into making the decision to sign on with pulse power, and after receiving my first bill, I can see why. My bill should have contained a bill credit due to my usage, however the billing period was cut short, disallowing me from …
Will not recommend this company to anybody that i can contact with, worse ethic company in business practice, intentionally short bill you so that they wont have to give your credit as promise, request for it, they respond like they have …
The ABSOLUTE WORST CUSTOMER SERVICE!!!! They lock your ESI ID in and don’t activate the account. They had me waiting for power for 18 business days! I asked for a supervisor and they placed me on hold then disconnected the call. …
Horrible!!!! I went from paying 140 to 270 every single month!!! We don’t use this much electricity at home. I’ve read other reviews and they all have the same complaint. They all do. Take your time and read the reviews they all say the …
There is no office. The address is a locked building with rental offices that is not accessible by the public. There is no personal contact. Calling customer service puts you “on hold due to high volume” which is always the same…must have …
This company is a joke !! They replied to my review I even attempted to see if that route would help! Still didn’t turn power on!!! Locked my esi had to escalate with Oncor and finally changed to TXU! This company is ridiculous and needs to be shut down. I submitted all my info to BBB
Would not recommend. Good luck trying to get a hold of someone. Need to have at least an hour of time to get hold of customer service. Don’t wait for the call back they never do call you back. You send an email and never get a response.
Do not choose this energy provider. I live in a one bedroom apartment and these people decided to charge me 136 a month for electric bill yet meanwhile I don’t even cook in my apartment so I decided to switch to a different company and …
I’ve been tryik6to switch over to pulse n been having trouble getting help I pushed 8 for a call back n never received the call but after seeing this reviews I’m not sure about switching to pulse
For the first 3 months service seemed normal I was getting bills of around 200 a month keep in mind I have a 950sq foot house and it’s only me and my girlfriend who live here. All of a sudden on the 3rd month I received a bill for over 600 …
Worst customer service , they don’t understand what we are talking. Sudden power outage in my home and they asking to wait for 45 days to get it back, i won’t recommend anyone to use the pulse power
Have been with this company for a few months. Very dissatisfied. I have called multiple times and left messages for a call back but no response. I am not home much and charged way too much.
Very deceiving they tell you one rate and by the time you get your Bill it’s a different story. Very shocking, Not only that but I end up with a contract for 5 yrs and I only agreed for 1yr. The phone conversation at the time of agreement …
My husband researched several companies to find the best rate. He found this company and we were able to lock in a good rate for 2 years. I’ve been able to do everything online – setting up my account, adding Auto Pay cards, switching …
They will let any one start service up in your name without verifying they’re identify. I was a great customer paid my bills on time since 2019. I was in a 3 year contract. They allow some to open up service in my name while I was in a …
There is no customer service, waiting for representative on the phone and asked for a dial back number option for a call back “NEVER CALLED”. Tried to call today and when selecting (4) customer service. it hung up. Don’t use Pulse.
I signed up with Pulse Power a year ago and their rates have been competitive up till now. I dont like to be hot, therefore; my house is very cold in the summer and cool in the winter. Electricity cost more with A/C and less with heat. My …
Impossible to get ahold of, they dont respond to your emails, they dont call back, they put you on hold forever until you lose patience and hang up. When you do get ahold of them their customer service seems to be located oversees and there …
Takes for ever for anyone to answer the phones. If and when someone does they barley speak English. Live close by the office in The Woodlands, Texas no one is there and no local phone numbers.
Looks like a SCAM
Terrible customer service!!! I would leave zero star if I could. Already sold my property and provided evidence through email, but still been charged early termination fee. Customer service line on hold for hours!!!!
Customer service is almost non-existent. I gave a callback number and waited 7 hours without a reply. I called early the next day and got a callback in 30 minutes, but the caller was difficult to understand. Email contact requires you have an NNTP newsserver account.
Hi we did not have a great experience with them their advertisment was not guaranteed. For 20 day a bill for $166.64. I had no service for 10 days they couldn’t help they keep sending me to center point and I was going back and forth with …
Please stay away from this provider. I canceled the contract with them on the first day and renewed a contract with my old provider. After a multiple days I received a bill and a notice I will have to pay a cancellation fee!!! This company is a joke! Please be very careful and do not sign any contract with them.
Trash company . I try to contact customer service over my bill and it won’t let me . 280$ for a 745sq ft 1 bed with zero changes in my electricity usage at all . I switched because they were cheaper than txu and they’re over 100$ more …
This was an easy transition to Pulse Power and the first year went well. I have been on budget billing, a plan known as equal payment or average billing and suddenly without notice the plan was gone and I was being billed twice in the month …
Don’t use this company they are way to expensive and have terrible service. Called to see if I could get another day or two because my check didn’t come today but I let them know I called and they said my check would be here know later than …
Nightmare experience trying to set up a new service in Houston TX
the service request got rejected by Centerpoint despite Pulse Power charging me $225 security deposit. …
Couldn’t understand the non service rep because his English was so poor. When I asked to speak to someone that I could understand he told me he couldn’t do that. Finally I hung up and called back and when I asked to speak to a supervisor …
Been trying to contact them for weeks, literal weeks and they never respond. I’m still waiting for a call back. I want to cancel all applications me and my husband did with them! The start date is 7/8/22 and I’m posting this today 7/7/22 as my proof that I contacted them to cancel. I also emailed them to cancel.
Terrible experience. Make sure that when you change units, or addresses that you create A NEW online portal. They did not disclose this information, I spoke to two different representatives and asked why my new bills weren’t in my portal, …
Worst Company Ever. They might trick you with promotion rates or something to get you in, but they have the worst customer service and worst customer facing website. They lost my account 2 times. (I think they got hacked). …
Horrible customer service. Hardly anyone speaks for English. Always have to call them back, always extended waits so speak to a representative. Closed on the weekends. And kept my deposit because of “late payments “ which was never …
Just make sure to read your contract terms. They have an early cancelation fee of $400 and I made the mistake of not reading where I signed a three year contract. Manual payments is an option! It is pretty affordable for an apartment, I had no other problems.
I tried calling to cancel my current account and start a new account at my new apartment. After multiple calls and hours on hold, I was never able to speak to anyone. I submitted a support ticket via my online portal and that was also ignored.
Worst electric power company ever. I have requested service one week back but it’s almost 12 hours i didn’t get the service. I have baby at my home and it’s hot weather in Texas it’s getting harder for us to stay at home but they don’t care. No one should have their service. Worst company.
We’ve had this service 8 days and they won’t let us get out of the plan without paying $720! When I asked to speak to a supervisor I was put on hold for over 2 hours then hung up on before getting to speak to any one.
This company is ridiculous for over 20 years I have been paying for electricity, last month was the first time that I have ever paid $414 on electricity bill. ( that happened because I signed up with PULSE POWER). You can never call …
I have been on hold for 45 minutes trying to find out if a transfer has been initiated from another provider. I never received a confirmation that Pulse Power had accepted my transfer.
At first I tried to renew my contract over the phone, since it ends in July. Customer service had me on hold for 30 minutes before I selected the option to get called back (never heard anything). Called again the next week; on hold for an …
Been trying to get in touch with this company for days. Kept pressing 8 to hold my spot and would never receive a call back. Finally just waited on hold today and it only took 45 minutes for someone to answer, which isn’t terrible. …
The customer service is terrible . I have to wait for they answer the phone about 4 hours always . so I sent a mail a week ago .BUT still nobody replied . I talked to them but still hard to have A conversation. This company is a big joke . …
Horrible Customer Service. They’ll answer your call for sales in seconds but I’ve waited 3 hrs one day and they had me at the 10th caller the entire time and never changed or went down in count. Second day I called and the automated system …
More expensive than other electric companies and awful customer service. I just spent 30 minutes on hold for the lady to tell me she doesn’t know if she can do a payment arrangement. Just wanted to move my payment forward a week. …
When signing up I was told they offered average monthly billing but they do not. I also am unable to check my current usage. It only shows past usage online. This doesn’t help me at all to know what my bill will be. My bill went from 150 to …
If it were possible, I would give them a score of zero stars because I have consistently had problems with them taking payments and not applying them. They miss their deadlines for email responses, and they obviously mismanage payments. The …
The worst ever had me on hold for over 3 hours . all i wanted to do was pay my bill, every time i would go online on there site it would tell me my account did not exist. even tried the one time payment heck i don’t know if it even went …
I have pulse power at the moment I’ve called over 4 times and those 4 times I’ve waited over and hour to get connected I have not given my first payment because I was sent 3 different bills. Spoke to a guy first time and he said it was …
I can’t reach them to pay my bill while on vacation. For some stupid reason they are blocking my IP address. I tried calling them several times and the wait time is very long. I have not been able to reach a person. I tired to “press 8” for …
I sent out emailS, messages on Facebook, been on hold on the phone for hours! And yet no response! I even showed up at the office before 4:30pm and waited, no one was there! I even met someone else who was also trying to get a hold with …
Have tried on 3 days to call, called at 10am each day and said press 8 to hold your spot and a representative will call you back, never received a call back on any of those days. I Have sent 9 emails over 7 days regarding my issue and have never been responded to. Absolutely embarrassingly terrible customer service.
As an existing customer in excellent standing for past two and half years, I felt confident that I would receive good customer service when I requested additional service temporarily for minor repairs and cleaning of another property which …
I give 1 star because I have to. I paid my deposit on July 23rd. I was told power would be on by July 25th. On July 25th now power. I went with another company. On July 28th I requested a refund of my deposit. I was told 5-7 business days. …
It is very frustrating to me because I can hardly contact anyone in customer service as it is usually a 1-3 hour long wait. I also am frustrated with my first bill because there seems to be extra charges that they will not admit to, and …
I have transferred my service to a new residential and when speaking to rep to change my service address, i was NOT informed that i would have a new account. I have been trying to reach them for over a month. long hold times have been …
I have been with this company for the past 3 years. For the last three months my bill has been extremely high. I just received my bill a whooping $713 dollars that’s insane, not to mention my bill was $576 last month.
I have been on the phone for over 3 hrs. After two hours I agent came on the disconnected the call with out saying a word. So I call back. And while on the phone I am emailing and trying to talk to someone in chat on the website. No help on …
If I could give negative stars I would. This company is terrible. Don’t believe any lies you are told. I have been trying to contact them for 5 weeks now to cancel our service because we moved. I have waited on hold for hours, when calling …
This has got to be the WORST light company service ever!!! My apartment burnt down back in January and I have called multiple times to cancel the service and I’m still getting charged!!! In fact they charged my card over $1000 for an apartment that doesn’t exist!!!
Was trying to become a new customer and set up power in my new apartment. I called yesterday and waited to speak with someone for over 30 minutes. When someone finally did answer she transferred me where I waited for over another 30 minutes …
If i could give 0 stars i would. Run away!! I switched 2 months ago thinking i was going to save money. They told me one price and now its different. my first bill was good now my second bill is outrageous. Havnt used anymore electricity …
My lights were disconnected today 6/21/2022 for a past due amount of $168.00, I rounded my payment up to $170.00.
Normally since I have a smart meter it has never taken longer then an hour and a …
It is with a heavy heart that I make this claim
I highly do not recommend and that you utilize this I recommend using someone else they put you on automatic payments without my consent and they overcharge you …
Do not make the mistake I did. This company claimed I did not pay my last bill after I cancelled my account. They then proceeded to send my last bill to collections. I would never have know this except I was in the middle of completing a …
I inquired about signing up and started the process but backed out. I didn’t finish the process yet they still used my information to report it to the credit Bureaus. They said I completed it yet they didn’t have my card info or a signature of any kind. There services were never used but they reported that I owed them $432.
Commercial power service is such a pain ! BUT !! Theresa Gambertoglio was such an amazing rep.
(I just figured out this post is character limited so I can’t go on and on ) …
DO NOT GO WIRH THIS PROVIDER!
1. Customer service is horrific (when you can actually get a hold of someone)
2. Customer Service Reps are lost half the time. …
Do not change your electric provider. Pulse power is the worst company for customer services. They have probably 3 CS agents always say “you are 67th caller” and they are abroad to take care of all USA customers. The waiting time is 3-4 …
The least user-friendly pay-site.
Half the time it won’t accept your payment online you have to call it in. If it does take a payment it tells you it was unsuccessful, so you try again and it debits your account twice. Using their website has never been uncomplicated!!!
Transferring service to another apartment. Waited for three days and heard nothing about my request so I decided to call. I was then told it was on hold since I did not provide the (optional) ESI number for the new address; thanks for the …
Actually their energy cost is deceiving. Thought I signed yp for $.08. Was in a hurry. Signed a 3 yr contract about a year ago. After the 1st bill, I discovered that you have to use 1000 kw; then you get a $95 bill credit. Bit it still …
**Update – on hold for supervisor for 2 hours and 16 minutes, only to be hung up on!! 24 hours later and I am still waiting on the return call originally offered. Customer service is horrible! They place you on hold for extended periods …
They are the worst. Misleading information altogether requested a disconnection for 11/4 they schedule a disconnection for the same day I called 10/28. I have spent hours talking to them and CenterPoint with them not taking responsibility. …
EDIT: I emailed the email in the reply to this comment and have not received a response. It’s been two weeks. I’m filing a complaint with the public energy council. DO NOT USE THIS COMPANY-READ REVIEWS PLEASE. We’ve used them for SIX months …
Back in September 19, broker or third party agent helped pre-enrolled me with Pulse Power Texas in a 3 years plan. After that was told I have to called Pulse Power Texas to finished enrolled with them The lady with Pulse Energy gave me …
When I signed up for Pulse Power, I was very happy to get a 100% renewable (“green”) electric plan with a low rate locked in for three years. I had no problem signing up and getting service started, and throughout my time with them, they …
Call center is supposedly in Nevada but every single rep you talk to has heavy foreign accent and extremely hard to understand. Also had over $600 worth of payments that weren’t applied to my acct. They kept saying they didn’t receive them, and trying to get a supervisor is impossible.
Honestly had no issues with Pulse for a long time. We moved about a year ago, and simultaneously (we thought) renewed our contract when we called to add service to the new house. Flash forward to 11 months later and we are getting surprise …
I wish I can give zero stars! This company is so full of it! I had this company for over two years now. They were great when I was living in my townhome. But when I switch into an apartment that’s when the nightmare began…. …
Signed a 3 year contract, got solar panels and now are told their buy back is going to be 3x what we pay currently. We got Solar the same time (within 10 days) as my mother in law who also lives on our street and this was not the case for …
I honestly don’t leave reviews but this upset me. I had scheduled my move out date for the 1st of October I was actually moving out the 30th but wanted to give myself time to pack. Unfortunately they decided the 30th would be my move out …
This is by far the WORST company I have ever had in years!! They lost my payment after I showed them proof from my bank that it was debited from my account and no one knows how to help me!! They slapped me with multiple fees and said they …
After speaking with someone else that has Pulse also, we came to a realization that they are overcharging on TDU delivery charges; they told me it was $0.049/KWH but the charge was almost double that amount and the person I spoke with told …
I’ve had pulse power for a year with no issues, but now that I’m trying to move to a new apartment it’s been nothing but issues. I’m failing at I understand why a transfer of power to a new location has been so difficult for this company? I …
Customers BEWARE!!! Got a “F” from the Better Business Bureau before being suspended in September ’22. I had payments submitted back in August and September and they have yet to be applied to my account. I had to keep paying bills again to …
Customer service rep was extremely rude. I was told I could not speak to her boss that I would have to wait to be called. She said the supervisor would call in 24-48 hours. Big shock when nobody ever called me. I decided to call again 2 …
Worst customer service ever. three months in a row my billing was incorrect. I tried calling the customer service rep to fix the bill (I was on auto pay, but they continually sent my bill showing I had not paid and that I was a late pay – …
Awful experience. We went from having 100$ bills to suddenly getting a charge this month for 1500$ saying we used 7000 KWH. We have a small 3 bedroom house. We never hit over 1200kwh. The month before this bill we used 820 kWh. They are …
DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY. I have been on hold for 5 days for 2 hours, 3 hours and 30 minutes, 1 hour and 30 minutes, 1 hour and 45 minutes, 45 minutes, and have never spoke to a real person. But when it’s time to …
UPDATE—I was on hold for 4.5 hours!!! I spoke with a supervisor and he admitted to the agents messing up my account plus admitting to their system having issues which were delaying payments and he said the customers were NOT notified!!! I …
I called to setup an account to start 3 weeks later. They told me to reply to their email with my domestic violence letter to wave the deposit. I did so 20min after getting the email. I never received the email to setup an online account …
My electricity bill was $73 last month. This month, it’s $780. I live in a 2 bedroom apartment. How is this possible?? I’m down with this company! You can put it on my credit! I will not be giving y’all $780 for one month of electricity. Y’all should be ashamed. This is redlining at it’s finest!
DO NOT SIGN UP FOR SERVICE WITH THIS COMPANY. tried switching to them after an absurd bill from my previous energy provider. Signed up in the morning after posting a deposit and couldn’t get anyone on the line or response to my emails …
Very deceptive company. They said we would accumulate credit. We signed up with them for 3 years! We produce 110% of energy with our panels and We STILL have to pay monthly. Customer service is horrendous. They act as if THEY own the company. DO NOT RECOMMEND!! Do not be deceived by them.
I have called several times to get me service switched to pulse. I did the call back option and no one called back. I wound up signing up online. No option for solar buyback. I called and was able to talk with someone and assured me within …
Terrible company. Use them if you want to be conned out of hundreds of dollars. We used them at our apartment for a year and when we got a house we signed a 3 year contract with them and did a service transfer. Apparently they took it upon …
I paid a deposit for $225 and service was never activated. I went to a prepaid electric provider until they turned it on. I called them and was advised I could have$15 added to my first bill for them to set it up faster, but service should …
I have spent the last 3 weeks trying to speak to someone that can help me. I resigned a new contact with pulse 2 weeks before my contract was up. They are not honoring my contract I signed and slapped me with a 1000$ bill at a variable …
I had only one day of power outage compared to several of my colleagues. So I was pleased about that. Generally my bills have been lower than my previous provider that I had for over 3 years. Thank you.
So far so good! I was stopped by a competitor that tried to sell me their company and get me to switch and once they reviewed my bill they they agreed that pulse power was a great choice. I was pretty proud of my decision clearly lol.
This is the worst company I’ve ever dealth with! They are a complete RIP-OFF to their customers. I recently moved into a tiny rent house and there’s very LITTLE usage being used. HOWEVER, the monthly bills are bordering $200!!! Wow! …
Totally recommend ! My old provider claimed I spent 4000-5000 kWh a month and sent me bills no lower than $650 and around $750 after adding TDU charges, taxes, and fees… I no longer pay TDU charges and my bills come in with only 2000 kWh …
Horrible customer service but not the customer support peoples fault due to them not understanding or speak fluent English.
I AM WARNING YOU PLEASE DO NOT SWITCH TO THIS COMPANY!! The agents and managers are not well experienced!!! No good customer service and uneducated about their electrical services offered, rates are out the roof!! There’s residents with …
I have been on hold now for 3 hours!!! They had me on auto pay then disconnected my power. I had paid over 3 hours ago. Still no power. RIDICULOUS!!!!
I have a house that is around 900 sq ft and just got an electric bill for almost $300! This is my first bill with Pulse Power! Have been in this house for 6 years and the highest my electric bill has ever been is around $180! Will be …
I switched to Pulse Power about 5 months ago and each month I get a higher electric bill. I have a small house and in the past have never paid more than $120 per month and this past month I paid 180. I called two days in a row to reach …
I am a current customer and was well aware that I needed to use 1000 kilowatts in order to receive the $95 payment towards my bill which would result in me paying about $65 for 1000 kw of electricity in a month. …
Pulse is a Great company. Customer service is always friendly and they resolve everything expediently and with ease. Their rates are good as well! Some of the best plans I’ve ever had.
Pulse has been a breeze to work with! Rates are low and customer service has been great. What more can you ask for from a company providing this service. Online platform is easy to use and the weekly updates are great. They allow you to see where you are compared to other weeks and months in the same cycle.
Please stay away from this company, they will magically double your bill just before your contract is up so they won’t have to give you back your down payment.
You’ll see a gradual increase in your bill every month even when you use less …
Worst provider I’ve ever had. My username and password never works. Customer can’t answer simple questions like when my billing cycle ends. I will pay more to never deal with them again.
Totally lied to. How does a company charge almost $200 in fees JUST to switch to a lower rate???? …
I have not had any problem with Pulse which is a huge complement. My bill stays around the same from year to year. Fingers crossed that it stays this way.
The absolute worst power company. Customer service isn’t knowledgeable at all. The supervisor Andrew had any information either. This place is a joke. I will not recommend. I’ve decided to pay the $20 a month for the remaining contract to cancel. What a joke this place is.
I switched in February. My bill has decreased every month since I found this company… KUDDOS!!!!;;
OMG You never answer I have been calling for 3 days and have at least 5 call backs I am still waiting on You need to let people do extensions online!!!!!!!
STAY AWAY from this company, it is a SCAM! They will lure you with their low online rate and rip you off once you sign the contract! The customer service was HORRIBLE can’t get hold of live human instead you have to leave your number and …
Received confirmation the electric would be on today. Previous company turned power off today and so when the power went off I called in at 10:46 a.m. and was told it should be on shortly. I was told my info had been submitted to oncor and …
So far I have a lower bill than my previous electricity provider, they have a user friendly website for customers, and the process to get service was fast and easy with no deposit. So I’m overall happy with the service… so far.
Deceptive marketing practices. When we received our first bill of $330, we paid it and resolved to do better. Lowered all energy usage. Got rid of the pool, turned and kept the lights off all the time, AC turned up to 76-78° (was previously …
Awful awful company, they don’t care about their customers at all.
Getting help from them is like talking to a brick wall. Awful place to get electric from, look elsewhere.
Very bad experience. A total rip off. I wasted more money in 3 months with this company then I did for a whole year with my last company. DO NOT RECOMMEND PULSE POWER AT ALL!!!
I do not recommend. They are very misleading. I just signed up with them because of their rate thinking hint was going to be cheaper and that was t the case. I’m actually gonna pay more than my last provider. Their rate is not what you …
Very happy with this company and the rates. I appreciate the weekly usage emails. I did e-bills and automatic payments and had no trouble.
By far the worst company I have ever had to deal with. I have spent over 5 hours trying to get in touch with a supervisor. They refused to turnover my service to another provider and LIED about what my rates would be. Do not use them. I am still waiting to hear back from corporate or a supervisor.
Do not use them. They will give you the wrong information on rates and I was only told the actual rate after asking many questions to the customer service rep. They will let you a rate is 10.3 when in reality they are NOT including TDU …
scam, manipulated information, when you hire the service the result is different. pure deception. the biggest disappointment my account should have decreased and with them they increased. and I was told that I should consume more energy …
A good company. I pay 8.9 per kil. And thats not bad at all! Plus the 4.95 service fee charge. I have a 3 be bed 1 bath home so it usually at $95-$120 a month. More than other companies I’ve been with thats for sure!
Have to say I am a new customer with Pule power. I called because I had some questions about my bill. I speak to an agent, and she couldn’t answer any questions. So I ask for a supervisor hoping they could give me some answers. …
RUN FOR THE HILLS!!!! Literally this company is hands down the worst experience I’ve had as a consumer. I’m new to this company as of Mar 3 2020 , so keep in mind I haven’t had services with them for even a full month. I called in on the …
Called to cancel service after moving and was told to do a cancellation form and proof of moving from the address. Did that and service still wasn’t cancelled!! Bill now at $533 called again and asked again to do another cancellation form. It’s now been going on a month I’ve been trying to cancel service. Today makes my 3rd call smh
They don’t even deserve a single star. Bad service really pricey. Two bedroom apartment im paying 275$ never paid this much. Exit out of contract. They don’t even have a detail bill they just thraw the dollar number in the invoice. Look for different provide 6 cent per kw is total lie. Its only for first ###kw. After that 12.# cent
Stay FAR away from this company. Saw the lower prices, asked about a price quote. …
Worst electric company. Their electric rates are ridiculous and customer service will keep you waiting on the phone for hours. I had to cancel and ended up having to pay 420 in cancellation fee as my card was on autopay. I emailed them at customerservice@pulsepowertexas.com and no response.
Thinking Of Signing With Pulse Power—-Don’t Do IT.
I have experienced poor customer service before, Pulse Power sets the new standard for worst customer relations ever. My account lasted less than 1 month before …
I have been paying a lite bill for 30yrs. In June Pulse Power gave me the highest light bill I have EVER seen. I knew it was time for me to leave. I paid my final bill and the $150 cancellation fee. Pulse Power took an extra $70 out of my account. Four weeks, 4 phone calls and hours spent on the phone and they will not refund my money.
I received a confirmation that my service would begin on Friday, January 17, but it is now Saturday, January 18 and I have no electricity. My baby is exclusively breastfed and all of her frozen stored milk will be unusable after this …
Signed up Friday the 13th but can’t get in your phone system to set up my account . Phone recording says it’s faster to set up on the website but you can’t set up your account without a account number. If you call in on their phone …
Great prices and I’ve never had any issues whatsoever. The only reason why I don’t give 5 stars is because their website is a bit incomplete. It seems like overall their systems are not very effective because I just renewed my electricity …
Went to power to choose and signed up with these guys because it was 2 years at 7.9 cents / kWh. Received my first bill and I’m paying 12.44 cents /kWh plus AEPs fees. I wouldn’t have switched to pay more, but here we are. I completely feel …
If I could leave no stars I would.
From my experience it appears to me that Pulse Power is intentionally operating …
I have only good things to say about Pulse Power. Customer service has exceeded my expectations. Pricing is the best that I have researched. The company provides Fair pricing, complete billing information, and I just cannot say enough about the customer care.
This place is a scam, I was browsing through electric companies and requested details by giving pulse power my social security and the next thing I knew I received an email saying that I am now under contract with them!!! It says you can …
So far, so good. We just transitioned to Pulse Power a few weeks ago. The transition was very seamless, and we really didn’t have to do anything except let them know we wanted to switch. So far, our bills are a little less than we were paying at this time last year.
Horrible customer service. I cannot even understand your customer service reps. They need to speak English. Please have a supervisor reach out to me immediately so I can settle a bill that I should have never been charged for!
Such a great company! I’ve never had any issues with them, they’ve always answered my emails promptly and are so helpful! I had my parents switch to them, they’ve had the same providers forever and are saving a good amount of money because they switched!
Be cautions and make sure you look over the renewal contract I was told I would getting the exact same plan just extending it for 12 months. However the rate of 0.065 they kept mentioning and telling me I was going to sign up for was not my …
We’ve been with Pulse Power Texas since April 2020. We chose to go with a plan that has consistent charges so as not to have summer time electricity bill spikes. The only issue and it’s not a complaint, is that I have had trouble …
Wish I could give 0 stars for this company. My husband was looking into this company on a Saturday and signed up for their services. This company then sent me an email on Sunday stating welcome to our company, and gave me the full details …
Unable or unwilling (does it matter?) to electronically bill or accept electronic payments. The only way this company will take electronic payments is if you allow them to draft directly from your bank account. I schedule with my Bill Pay …
Do not go with this company they are crooks. They offered a payment plan when times got tight now I have a 800 dollar bill a lock on my meter where I cannot switch power companies and they will not lift the lock off my meter unless bill is …
worst customer service. They charge unnecessarily without intimating the customers about the charges. Customer reps promise you on things that they are not aware of. When raised a request to review the recordings of previous calls, they lie totally. I would not even like to rate 1 for this.
The worst company, I have been with this company for and year services ok , they still charge my full bill during the power outage, on top of I had paid an deposit over $200.00 and it’s time to renew my contract so I called to see about …
I have had Pulse Power for over a year now I signed a 3 year contract at a fixed rate, my apartment is 697sq ft. The highest electric bill I’ve ever had was right under $80 usually about $40!! I can’t complain, other companies even the ones …
Been with Pulse Power Texas for almost 2 years and never had a problem with them. initial power transfer to Pulse Power Texas was easy. Automatic payment and paperless billing has never failed.
I recently moved and placed an order with them. The people who lived here before me had a switch hold so I provided all the requested documentation to have the hold removed and start service, and paid my deposit. The switch hold was …
You have the option to change your plan within the first 3 months. I called after my first bill to change plans and was told I could NOT. Called again the next month and there after. On the 3rd month and call was told I should’ve been able …
I have been on the phone on hold for 1 hour and 45 minutes i started with caller 79 and by the time I was caller 5 it hung up the call. I have tried making payment online but shows account# not found but they send and email with that account#.
They had some of the lowest prices when I signed up. They also offered the lower prices for 2 years instead of 1 like other companies. My only issue is you have to pay the whole bill at once, and I want to make a partial payment (or prepayment) every paycheck. Otherwise, no complaints!
Worst Customer Service experience ever. Called 3xs , the 1st call I was told I was the next caller for 45min the 2nd and 3rd time was on hold for 20 min and had selected the call back option and never got a call back. Waste of time
Great company and free nights plan that i signed up for. Customer service was very helpful. Well see how it goes
1 Star is even too much for this company. Terrible customer service and people who seeM like they know what they’re doing but actually don’t. We payed our bill and after we removed the auto payment and they canceled the payment we made …
I have been charged a ridiculous amount of termination fees. My contract said 125$ in case of early termination which too will be waived off in case of relocation. The final bill I received was 393$ with 240$ termination fees!!! …
Don’t use this company! Don’t use this company! Don’t use this company! It is Way too expensive! For a 3000 ft2 house, $260 per month. We don’t watch Tv, we dont have any big electric in the house. Only four people and we go to work. The …
I was with pulse power for about 6 months and cancelled my plan when I moved apartments. I had to request the cancellation twice and was charged over $100 for the time in between (in the middle of the Texas ice storm) because they had not …
SOLAR PANEL OWNERS BEWARE!!!
I used an online comparison to choose the best energy rates. I used the prior twelve months of kwh usage to provide realistic information and simulation of …
Not a fan. This company does not have low rates. They forget to add the percentage for the actual electric provider. Almost tempted to jump ship and go back to Yep ( who has the better rate AND includes all the fees). Don’t get this retail company. They are a rip off.
Customer service for this company is a complete joke. Most of the time you’ll wait a hour and a half for the call to be disconnected or it’ll say your next in line for a hour. Don’t even attempt to speak to a manager it’s nearly impossible! …
Agreed with every bad review below. I reviewed my last 12 months usage before deciding to switch providers and went with pulse power based on the rates in my usage rage. Have consistently stayed within that usage rage and my bill is …
Terrible experience with pulse power. Had an issue with autopay. Was less than 30 late on my bill and gave me notice before they shut off our power. It’s 90 degrees in Texas and everyone is working from home. Switching power companies …
The worst energy provide I have ever had, I had setup autopay and had no defaults for 6 months this month they got a card error due to which the payment couldn’t be processed. They just sent one email and terminated my service. No …
This company does not honor the EFL base on the 500, 1000. And 2000 kwh. They set their own price in the fine print and nevermind what they advertise its baseless. I will gladly switch companys and with the cancellation . I just hope my …
Awful awful company, don’t return calls in a timely manner or answer questions at all.
I have been very happy with PulsePower. I moved from a state that had zero choices so my bill was three times higher than what I am paying at PulsePower. Also PulsePower gives you a discount if you receive an electronic bill as well as if you turn on AutoPay.
DISHONEST
TERRIBLE CUSTOMER SERVICE …
Do not get this company!!!! I signed up with an agent through the phone for a 12 month service and they gave me a 32 month contract! They are not being helpful whatsoever!!!
Signed up for free nights plan through power to choose website. They put me on free weekends instead. When I called 1 day after my service was activated to have it switched they charged me $125 for early termination to switch me to the …
I have been calling since 1/13 and still no call back. I have even sent an email. They ask you to press 8 for a call back, I’ve done that 3 times today. I need my services transferred to another location. I can’t move in until I get to to talk to someone so I can electricity at the new place.
Not sure of why the bad reviews. My experiences have been excellent. I moved from a state with no choices to Texas. I used a different company when I first moved here and then when the contract ended I switched to Pulse Power. By switching, …
My rates almost doubled went I switched to this joke of a company. They claim to give a discount when you use a certain amount of electricity, which is impossible to reach if you don’t use that much electricity to begin with? DO NOT SIGN UP …
This company has so many billing issues. Just before Corona happened I had to end my contract early and move due to a safety issue in my home. I made sevral attempts to contact them requesting they forward my bills to a new mailing address …
Made the payment of my first bill online and the system took my money but never applied it to my account. After speaking with someone they said they were working to resolve the issue. Well they disconnected my service while trying to “solve …
A year that I spent with Pulse, I paid an average of 150$ per month for our two bedroom apartment. As someone else has pointed out in their review that this company has a concept of extending discount when you reach a certain threshold in …
If I could rate them lower I would. I have had a horrible experience with them for 4 months. I paid my final bill in November 2020, but received another bill in January 2021. After paying the bill a second time and calling twice to verify …
They set my Electic up on the wrong meter and refuse to refund me for that month.Took them all day to figure out what house meter was actually mine. I had to call oncor myself to get them the right info.
There are so many negative feedbacks, I got scared for a moment. I moved to Pulse Power after GRIDDY fiasco in the last freeze. My bills have been as per expected. Nothing to complain. No power failures. No billing issues. So far so good.
The worst electric company I’ve had. In my opinion, pick any other electric provider. I’ve never had a bad experience until now. I moved to a new home. My plan is 10 cents more per kWh if use under a 1000. I never use under a 1000, so I …
THE WORST electricity company I’ve ever been with!!! They don’t work with you even when being paid I paid money on my account on a payment plan. $181 was past due and they cut my lights off after asking what’s the minimum I have to pay ( …
Very difficult to get through by phone; better have some time to sit on hold.
The worst! A “reasonable” customer service hold time seems to be about an hour. I’ve been a customer for 6 months and have yet to receive a single bill. I’ve received 6 disconnect notices but no bill. Tried contacting them several times but …
This company is absolutely awful!!
I have asked to cancel this account multiple times. I called 6months into having pulse power and asked how I can go about canceling this account and I was told …
This has to be the worse electrical company I have been with. They charge you all over the place multiple times a month and don’t explain anything. I have had reliant and other companies and I have never had these many issues! This has …
Too bad you can’t talk to someone who speaks English. Had question about a discrepancy on a possible contract renewal and he couldn’t really explain it other than that’s the way it is. This didn’t work for me so I’m choosing to not renew with this company.
I have never had an issue with Pulse Power. This company was recommended to me by my broker and I could never be happier. So far I have not had any problem with their customer service. As for the other complaints, I hope Pulse Power has resolved these issues satisfactorily for their customers.
My electricity bill is extremely high due to the TXU EDS (Oncor) fee! So I called Pulse and I was caller #38! I was on hold for 1 hour and. 40 minues!! When it was my turn the person hung up on me!!! I’m calling again and I’m caller #30!! Terrible!!!
Do not get your power through this company unless you want to be scammed out of your money. 3 months ago I had moved out of my apartment into a new place and set up a transfer over the phone with a customer service rep. And that never …
We are in our 3rd year with Pulse Power and have been very satisfied with the service. We haven’t shopped current rates but at the time we contracted, Pulse Power was extremely competitive. We hope the same stays true when we look to renew next year.
If I could give them zero stars, I would. This company is a joke! Called to let them know I am moving out of my apartment and will no longer be doing service with them. Got told nothing was needed to be done and I was good to go. Date of …
Am into my 32 month of a 36 month contact and I am very please. My monthly bills rarely vary month to month. Granted I live in a 1400 sq ft condo but my highest summer bill was $108 this summer. Winter bills are around $60. I do use a Nest thermostat which may help.
Have tried about 5 times to set up my account and instructions are to click Submit after filling in all the spaces but I have not been able to find that word.
The customer service is awful. I did not complete my registration, yet my service with my previous company was canceled. I had gotten an email stating that my enrollment was not complete until I paid a deposit, instead of paying the …
They wrongly disconnected my power on a Saturday after business hours then left for a long holiday weekend!
Absolute WORST customer service!!! You will be on hold for 45-60+ minutes. I was told my refund that they took anyway after denying my application and not telling me, would be returned to me in 3-5 business days… Here we are on the 8TH …
I had reliant in a 1200sf town house and my bill was treacherous! Every month, it was over $200! We used (home of 2 adults & 3 kids) between 800&1300kw/ month. I looked at just about all providers in my 77034 area and read all the bad …
Power service provide has been ok, compared to other service providers for Electricity I had before they have been mediocre . What is wrong with this company is the lack of communication , ability to talk to a manager and or have …
I requested service on March 19, but IMMEDIATELY cancelled because after sign up I found out that the rate I was told I would be paying would ONLY apply after almost double the kwh that I normally use. Up until that point it would be almost …
This is the worst company I have ever been with. I called in to get rates, they told me they needed my social to find out if I needed a damage deposit but was not signing up. They signed me up April 13-2020. I got notice of this and called …
I am a nurse and been on the front line of covid for almost two years. Due to covid rate going down, been getting cancelled for shifts. So behind on electric bill. Cutoff is today. I called to beg them to give me a few days as I get paid on …
This is hands down the worst electric company I have EVER had. We are very big on conserving energy in my household so can someone please explain to me why my electric bill every month is $400.00 to $800.00 a month?????????? My home is …
Just fair warning, if you move and transfer services you will only have the last bill from your previous address available to pay. They will not communicate with you that you’re required to make a new account for your updated service …
I signed up right before the freeze, or was my first bill.
I have been at this house for 2 years in my 1st bill with pulse power showed my usage 1000 kWh over my average usage in this house in the last 2 years. No …
Great experience for my use. When it was time to pick a new “plan/company” I studied my usage and compared against Pulse Power Texas, and for me it has been excellent. I signed for a 3 year 2000KWH plan since this is what I averaged last …
I would give it zero if I could. I tried within 3 months to switch my plan cause I wasn’t using near as much as I thought I would. I called and was on hold forever and I hit the option for them to call me back which never happened. When I …
Customer services is HORRENDOUS!!!! You will wait on hold for ever only to speak to someone you can’t understand. You can press 8 to get a call back…sometimes you do, sometimes you don’t. If you email, you will never hear back.
This company should be sued ……. There super disrespectful as far as customer care……..
They over charge u from the meter read……. Do not use this company……. WARNING ……. DO NOT USE THIS COMPANY……..
Not the worst company possible, but make sure that you don’t change your service address in the middle of a billing period. Twice now I’ve had my bill cut off before I could reach the magic 1000 kW*h point where they give you a credit. I …
Too expensive. they pull delivery fees out of their rate and charge them separately, while Reliant was all inclusive. This doubled my bill. Beware!!
This company is the most inhumane and uncompassionate business I have ever delt with…I have always paid my bills ON TIME and I’ve been with them 10 plus months….After being hospitalized for over a month willing to submit proof asked …
If I could give this company a zero I would. They over charged my without anyone reaching out about my plan ending and charged me over $250 a month. I live in an apartment. Not only that they also charged me a lot of money when I moved …
Disappointed, Im Trying to switch my electric company I look in your website the pricr and called company but the representative is trying to scam me on the price his price is higher than what I see in the website I told him I see the quotes/price and his alibi is doing the math on me which is I already know those extra charge.
Pulse power sounds like fraud to me. I chosen a plan to receive credit $95 when usage is more than 1000 kwh. I was managing my monthly usage consumption very nicely so monthly consumption is little over than 1000 kwh but pulse power has …
If you’re considering this electric company, don’t do it. Choose anyone but Pulse Power but if you do, don’t use auto pay. After my contract period was completed, they began automatically withdrawing 198.00 out of my account until a month after I switched providers. Don’t do it!
Worst experience ever called to cancel my service before may 31st and still got charged for month June and July and I’m not even living in the location it’s charging me for and I’ve called several times never got a called back email even …
They’ve been good to me so far
I don’t know how they got 4 stars. Switch to them thinking it would save money but my bill is 20% higher. …
We switched from Champion after being long time customers. Their prices just kept going up. We found Pulse through a broker on Facebook named Ron Ernest and at first we were hesitant because we hadn’t heard of Pulse but the pricing was so …
I register for the 36-months free nights plan but they change it when they knew that I have solar panel in the house. I didn’t know that having a solar panel will be a curse for this company. Since I didn’t know that my plan has been …
I have been trying to get a refund for an overage on my account for months!!!
I received an email stating it would be processed in 3-5 days on June 1st, that …
This company was a fraud , acted very shady, and talked over me and did nothing but go in circles never answer my direct questions, well we learned quickly that this company did not follow threw as stated when we signed up for service, …
By far the worst customer service experience I’ve ever had. After calling about being double charged for a refund fee, I had my time purposefully wasted, was needlessly put on hold multiple times, and purposefully had my time wasted. One …
Worse experience ever, first month bill was waaaaay too much. I never agreed to 11 cents per hour, agreed to 7.5. Then I switched services because I realized right away I was getting ripped off and they are now trying to charge me for early …
If I could give Pulse Power a negative rating, I would! Read on: I received a call from an unknown number for verification of my personal information! Since I did not recognize the number, I was not comfortable sharing privileged …
Service for everything is ok but in they office they hire foreign peoples with very bad English accent; somehow don’t understand at all. Instead hire some American with clear English language they hire them. That’s why I don’t recommend …
Great rates. Worst customer service. Ever. Renewed my plan, bill doubled. Called to find out why, and my plan was changed. Agent tried to tell me I changed it and then proceeded to tell me I was wrong. Multiple calls to get it corrected …
Do not use this company!!! Terrible customer service. The customer service department set me up for AutoPay WITHOUT MY PERMISSION. So as you can imagine I was making payments over the phone only to discover they took my payments twice. I …
I feel taken advantage of and will not be renewing my contract.
I am severely disappointed with Pulse Power and how I was billed for my first …
Run away from this company. Their customer service is horrible and will always tell you they have to research the problem and get back with you, but never do. I’m on auto bill and they auto drafted twice in a single month and I can’t get them to correct this.
My credit is excellent. I was a 20 yrs customer of reliant. I thought Pulse would be better. They charge me 13 cents key with 95 dollars off over 1000kwh. Yay! I now pay more for electric than with Reliant because of Center Point. …
I started my electricity service march 1 2021. I called around March 21 concerned because I was not receiving weekly usage reports. I spoke with a representative to calculate how much energy I needed to use the first month in order to …
2 bedroom apartment on a fixed plan paying 280 bill started at 140 until they started adding unexplained fees
I was rushed into making the decision to sign on with pulse power, and after receiving my first bill, I can see why. My bill should have contained a bill credit due to my usage, however the billing period was cut short, disallowing me from …
Will not recommend this company to anybody that i can contact with, worse ethic company in business practice, intentionally short bill you so that they wont have to give your credit as promise, request for it, they respond like they have …
The ABSOLUTE WORST CUSTOMER SERVICE!!!! They lock your ESI ID in and don’t activate the account. They had me waiting for power for 18 business days! I asked for a supervisor and they placed me on hold then disconnected the call. …
Horrible customer service, ongoing problems paying my bills by phone. Unable to understand the people assigned to customer service.
Horrible!!!! I went from paying 140 to 270 every single month!!! We don’t use this much electricity at home. I’ve read other reviews and they all have the same complaint. They all do. Take your time and read the reviews they all say the …
I recommend never using pulse power. To speak with a person to pay your bill or ask questions takes 3 hours. They do not care about their customers
There is no office. The address is a locked building with rental offices that is not accessible by the public. There is no personal contact. Calling customer service puts you “on hold due to high volume” which is always the same…must have …
This company is a joke !! They replied to my review I even attempted to see if that route would help! Still didn’t turn power on!!! Locked my esi had to escalate with Oncor and finally changed to TXU! This company is ridiculous and needs to be shut down. I submitted all my info to BBB
Would not recommend. Good luck trying to get a hold of someone. Need to have at least an hour of time to get hold of customer service. Don’t wait for the call back they never do call you back. You send an email and never get a response.
Do not choose this energy provider. I live in a one bedroom apartment and these people decided to charge me 136 a month for electric bill yet meanwhile I don’t even cook in my apartment so I decided to switch to a different company and …
I’ve been tryik6to switch over to pulse n been having trouble getting help I pushed 8 for a call back n never received the call but after seeing this reviews I’m not sure about switching to pulse
For the first 3 months service seemed normal I was getting bills of around 200 a month keep in mind I have a 950sq foot house and it’s only me and my girlfriend who live here. All of a sudden on the 3rd month I received a bill for over 600 …
Worst customer service , they don’t understand what we are talking. Sudden power outage in my home and they asking to wait for 45 days to get it back, i won’t recommend anyone to use the pulse power
Have been with this company for a few months. Very dissatisfied. I have called multiple times and left messages for a call back but no response. I am not home much and charged way too much.
Very deceiving they tell you one rate and by the time you get your Bill it’s a different story. Very shocking, Not only that but I end up with a contract for 5 yrs and I only agreed for 1yr. The phone conversation at the time of agreement …
My husband researched several companies to find the best rate. He found this company and we were able to lock in a good rate for 2 years. I’ve been able to do everything online – setting up my account, adding Auto Pay cards, switching …
They will let any one start service up in your name without verifying they’re identify. I was a great customer paid my bills on time since 2019. I was in a 3 year contract. They allow some to open up service in my name while I was in a …
There is no customer service, waiting for representative on the phone and asked for a dial back number option for a call back “NEVER CALLED”. Tried to call today and when selecting (4) customer service. it hung up. Don’t use Pulse.
I signed up with Pulse Power a year ago and their rates have been competitive up till now. I dont like to be hot, therefore; my house is very cold in the summer and cool in the winter. Electricity cost more with A/C and less with heat. My …
I should have listened to the reviews! They start off great and then it just falls apart. Leaving this company today!
Impossible to get ahold of, they dont respond to your emails, they dont call back, they put you on hold forever until you lose patience and hang up. When you do get ahold of them their customer service seems to be located oversees and there …
Takes for ever for anyone to answer the phones. If and when someone does they barley speak English. Live close by the office in The Woodlands, Texas no one is there and no local phone numbers.
Looks like a SCAM
Terrible customer service!!! I would leave zero star if I could. Already sold my property and provided evidence through email, but still been charged early termination fee. Customer service line on hold for hours!!!!
Customer service is almost non-existent. I gave a callback number and waited 7 hours without a reply. I called early the next day and got a callback in 30 minutes, but the caller was difficult to understand. Email contact requires you have an NNTP newsserver account.
Hi we did not have a great experience with them their advertisment was not guaranteed. For 20 day a bill for $166.64. I had no service for 10 days they couldn’t help they keep sending me to center point and I was going back and forth with …
Please stay away from this provider. I canceled the contract with them on the first day and renewed a contract with my old provider. After a multiple days I received a bill and a notice I will have to pay a cancellation fee!!! This company is a joke! Please be very careful and do not sign any contract with them.
Trash company . I try to contact customer service over my bill and it won’t let me . 280$ for a 745sq ft 1 bed with zero changes in my electricity usage at all . I switched because they were cheaper than txu and they’re over 100$ more …
This was an easy transition to Pulse Power and the first year went well. I have been on budget billing, a plan known as equal payment or average billing and suddenly without notice the plan was gone and I was being billed twice in the month …
Don’t use this company they are way to expensive and have terrible service. Called to see if I could get another day or two because my check didn’t come today but I let them know I called and they said my check would be here know later than …
Nightmare experience trying to set up a new service in Houston TX
the service request got rejected by Centerpoint despite Pulse Power charging me $225 security deposit. …
Couldn’t understand the non service rep because his English was so poor. When I asked to speak to someone that I could understand he told me he couldn’t do that. Finally I hung up and called back and when I asked to speak to a supervisor …
Best rates so far. Happy I switched from TXU!
Been trying to contact them for weeks, literal weeks and they never respond. I’m still waiting for a call back. I want to cancel all applications me and my husband did with them! The start date is 7/8/22 and I’m posting this today 7/7/22 as my proof that I contacted them to cancel. I also emailed them to cancel.
Terrible experience. Make sure that when you change units, or addresses that you create A NEW online portal. They did not disclose this information, I spoke to two different representatives and asked why my new bills weren’t in my portal, …
Worst Company Ever. They might trick you with promotion rates or something to get you in, but they have the worst customer service and worst customer facing website. They lost my account 2 times. (I think they got hacked). …
Horrible customer service. Hardly anyone speaks for English. Always have to call them back, always extended waits so speak to a representative. Closed on the weekends. And kept my deposit because of “late payments “ which was never …
Just make sure to read your contract terms. They have an early cancelation fee of $400 and I made the mistake of not reading where I signed a three year contract. Manual payments is an option! It is pretty affordable for an apartment, I had no other problems.
I tried calling to cancel my current account and start a new account at my new apartment. After multiple calls and hours on hold, I was never able to speak to anyone. I submitted a support ticket via my online portal and that was also ignored.
Worst electric power company ever. I have requested service one week back but it’s almost 12 hours i didn’t get the service. I have baby at my home and it’s hot weather in Texas it’s getting harder for us to stay at home but they don’t care. No one should have their service. Worst company.
We’ve had this service 8 days and they won’t let us get out of the plan without paying $720! When I asked to speak to a supervisor I was put on hold for over 2 hours then hung up on before getting to speak to any one.
This company is ridiculous for over 20 years I have been paying for electricity, last month was the first time that I have ever paid $414 on electricity bill. ( that happened because I signed up with PULSE POWER). You can never call …
I have been on hold for 45 minutes trying to find out if a transfer has been initiated from another provider. I never received a confirmation that Pulse Power had accepted my transfer.
At first I tried to renew my contract over the phone, since it ends in July. Customer service had me on hold for 30 minutes before I selected the option to get called back (never heard anything). Called again the next week; on hold for an …
Been trying to get in touch with this company for days. Kept pressing 8 to hold my spot and would never receive a call back. Finally just waited on hold today and it only took 45 minutes for someone to answer, which isn’t terrible. …
The customer service is terrible . I have to wait for they answer the phone about 4 hours always . so I sent a mail a week ago .BUT still nobody replied . I talked to them but still hard to have A conversation. This company is a big joke . …
Horrible Customer Service. They’ll answer your call for sales in seconds but I’ve waited 3 hrs one day and they had me at the 10th caller the entire time and never changed or went down in count. Second day I called and the automated system …
More expensive than other electric companies and awful customer service. I just spent 30 minutes on hold for the lady to tell me she doesn’t know if she can do a payment arrangement. Just wanted to move my payment forward a week. …
When signing up I was told they offered average monthly billing but they do not. I also am unable to check my current usage. It only shows past usage online. This doesn’t help me at all to know what my bill will be. My bill went from 150 to …
If it were possible, I would give them a score of zero stars because I have consistently had problems with them taking payments and not applying them. They miss their deadlines for email responses, and they obviously mismanage payments. The …
The worst ever had me on hold for over 3 hours . all i wanted to do was pay my bill, every time i would go online on there site it would tell me my account did not exist. even tried the one time payment heck i don’t know if it even went …
I have pulse power at the moment I’ve called over 4 times and those 4 times I’ve waited over and hour to get connected I have not given my first payment because I was sent 3 different bills. Spoke to a guy first time and he said it was …
I can’t reach them to pay my bill while on vacation. For some stupid reason they are blocking my IP address. I tried calling them several times and the wait time is very long. I have not been able to reach a person. I tired to “press 8” for …
I sent out emailS, messages on Facebook, been on hold on the phone for hours! And yet no response! I even showed up at the office before 4:30pm and waited, no one was there! I even met someone else who was also trying to get a hold with …
Have tried on 3 days to call, called at 10am each day and said press 8 to hold your spot and a representative will call you back, never received a call back on any of those days. I Have sent 9 emails over 7 days regarding my issue and have never been responded to. Absolutely embarrassingly terrible customer service.
As an existing customer in excellent standing for past two and half years, I felt confident that I would receive good customer service when I requested additional service temporarily for minor repairs and cleaning of another property which …
I give 1 star because I have to. I paid my deposit on July 23rd. I was told power would be on by July 25th. On July 25th now power. I went with another company. On July 28th I requested a refund of my deposit. I was told 5-7 business days. …
It is very frustrating to me because I can hardly contact anyone in customer service as it is usually a 1-3 hour long wait. I also am frustrated with my first bill because there seems to be extra charges that they will not admit to, and …
I have transferred my service to a new residential and when speaking to rep to change my service address, i was NOT informed that i would have a new account. I have been trying to reach them for over a month. long hold times have been …
I have been with this company for the past 3 years. For the last three months my bill has been extremely high. I just received my bill a whooping $713 dollars that’s insane, not to mention my bill was $576 last month.
I have been on the phone for over 3 hrs. After two hours I agent came on the disconnected the call with out saying a word. So I call back. And while on the phone I am emailing and trying to talk to someone in chat on the website. No help on …
Use caution signing up with Pulse. You can turn it on, but it’s impossible to turn it off if you move!!! …
If I could give negative stars I would. This company is terrible. Don’t believe any lies you are told. I have been trying to contact them for 5 weeks now to cancel our service because we moved. I have waited on hold for hours, when calling …
This has got to be the WORST light company service ever!!! My apartment burnt down back in January and I have called multiple times to cancel the service and I’m still getting charged!!! In fact they charged my card over $1000 for an apartment that doesn’t exist!!!
Was trying to become a new customer and set up power in my new apartment. I called yesterday and waited to speak with someone for over 30 minutes. When someone finally did answer she transferred me where I waited for over another 30 minutes …
If i could give 0 stars i would. Run away!! I switched 2 months ago thinking i was going to save money. They told me one price and now its different. my first bill was good now my second bill is outrageous. Havnt used anymore electricity …
My lights were disconnected today 6/21/2022 for a past due amount of $168.00, I rounded my payment up to $170.00.
Normally since I have a smart meter it has never taken longer then an hour and a …
It is with a heavy heart that I make this claim
I highly do not recommend and that you utilize this I recommend using someone else they put you on automatic payments without my consent and they overcharge you …
Do not make the mistake I did. This company claimed I did not pay my last bill after I cancelled my account. They then proceeded to send my last bill to collections. I would never have know this except I was in the middle of completing a …
I inquired about signing up and started the process but backed out. I didn’t finish the process yet they still used my information to report it to the credit Bureaus. They said I completed it yet they didn’t have my card info or a signature of any kind. There services were never used but they reported that I owed them $432.
Commercial power service is such a pain ! BUT !! Theresa Gambertoglio was such an amazing rep.
(I just figured out this post is character limited so I can’t go on and on ) …
DO NOT GO WIRH THIS PROVIDER!
1. Customer service is horrific (when you can actually get a hold of someone)
2. Customer Service Reps are lost half the time. …
Do not change your electric provider. Pulse power is the worst company for customer services. They have probably 3 CS agents always say “you are 67th caller” and they are abroad to take care of all USA customers. The waiting time is 3-4 …
The least user-friendly pay-site.
Half the time it won’t accept your payment online you have to call it in. If it does take a payment it tells you it was unsuccessful, so you try again and it debits your account twice. Using their website has never been uncomplicated!!!
Transferring service to another apartment. Waited for three days and heard nothing about my request so I decided to call. I was then told it was on hold since I did not provide the (optional) ESI number for the new address; thanks for the …
Actually their energy cost is deceiving. Thought I signed yp for $.08. Was in a hurry. Signed a 3 yr contract about a year ago. After the 1st bill, I discovered that you have to use 1000 kw; then you get a $95 bill credit. Bit it still …
**Update – on hold for supervisor for 2 hours and 16 minutes, only to be hung up on!! 24 hours later and I am still waiting on the return call originally offered. Customer service is horrible! They place you on hold for extended periods …
They are the worst. Misleading information altogether requested a disconnection for 11/4 they schedule a disconnection for the same day I called 10/28. I have spent hours talking to them and CenterPoint with them not taking responsibility. …
🤬⚡Avoid Pulse Power⚡ electric company at all cost they scam, over charge and steal from consumers. 🤬 …
EDIT: I emailed the email in the reply to this comment and have not received a response. It’s been two weeks. I’m filing a complaint with the public energy council. DO NOT USE THIS COMPANY-READ REVIEWS PLEASE. We’ve used them for SIX months …
Back in September 19, broker or third party agent helped pre-enrolled me with Pulse Power Texas in a 3 years plan. After that was told I have to called Pulse Power Texas to finished enrolled with them The lady with Pulse Energy gave me …
When I signed up for Pulse Power, I was very happy to get a 100% renewable (“green”) electric plan with a low rate locked in for three years. I had no problem signing up and getting service started, and throughout my time with them, they …
Call center is supposedly in Nevada but every single rep you talk to has heavy foreign accent and extremely hard to understand. Also had over $600 worth of payments that weren’t applied to my acct. They kept saying they didn’t receive them, and trying to get a supervisor is impossible.
This is literally THE WORST electric provider ever.
First issue- they took my account over earlier than the date I requested. My …
Honestly had no issues with Pulse for a long time. We moved about a year ago, and simultaneously (we thought) renewed our contract when we called to add service to the new house. Flash forward to 11 months later and we are getting surprise …
I wish I can give zero stars! This company is so full of it! I had this company for over two years now. They were great when I was living in my townhome. But when I switch into an apartment that’s when the nightmare began…. …
Signed a 3 year contract, got solar panels and now are told their buy back is going to be 3x what we pay currently. We got Solar the same time (within 10 days) as my mother in law who also lives on our street and this was not the case for …
I honestly don’t leave reviews but this upset me. I had scheduled my move out date for the 1st of October I was actually moving out the 30th but wanted to give myself time to pack. Unfortunately they decided the 30th would be my move out …
BEWARE OF HORRIBLE CUSTOMER SERVICE!
Signed up online for the free nights and found out they set me up on free …
This is by far the WORST company I have ever had in years!! They lost my payment after I showed them proof from my bank that it was debited from my account and no one knows how to help me!! They slapped me with multiple fees and said they …
After speaking with someone else that has Pulse also, we came to a realization that they are overcharging on TDU delivery charges; they told me it was $0.049/KWH but the charge was almost double that amount and the person I spoke with told …
I’ve had pulse power for a year with no issues, but now that I’m trying to move to a new apartment it’s been nothing but issues. I’m failing at I understand why a transfer of power to a new location has been so difficult for this company? I …
Customers BEWARE!!! Got a “F” from the Better Business Bureau before being suspended in September ’22. I had payments submitted back in August and September and they have yet to be applied to my account. I had to keep paying bills again to …
Horrible customer service. Everything takes too long.
The portal has not worked in over four months, so unable to make payment online. …
Customer service rep was extremely rude. I was told I could not speak to her boss that I would have to wait to be called. She said the supervisor would call in 24-48 hours. Big shock when nobody ever called me. I decided to call again 2 …
Worst customer service ever. three months in a row my billing was incorrect. I tried calling the customer service rep to fix the bill (I was on auto pay, but they continually sent my bill showing I had not paid and that I was a late pay – …
Awful experience. We went from having 100$ bills to suddenly getting a charge this month for 1500$ saying we used 7000 KWH. We have a small 3 bedroom house. We never hit over 1200kwh. The month before this bill we used 820 kWh. They are …
DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY. I have been on hold for 5 days for 2 hours, 3 hours and 30 minutes, 1 hour and 30 minutes, 1 hour and 45 minutes, 45 minutes, and have never spoke to a real person. But when it’s time to …
UPDATE—I was on hold for 4.5 hours!!! I spoke with a supervisor and he admitted to the agents messing up my account plus admitting to their system having issues which were delaying payments and he said the customers were NOT notified!!! I …
I called to setup an account to start 3 weeks later. They told me to reply to their email with my domestic violence letter to wave the deposit. I did so 20min after getting the email. I never received the email to setup an online account …
My electricity bill was $73 last month. This month, it’s $780. I live in a 2 bedroom apartment. How is this possible?? I’m down with this company! You can put it on my credit! I will not be giving y’all $780 for one month of electricity. Y’all should be ashamed. This is redlining at it’s finest!
DO NOT SIGN UP FOR SERVICE WITH THIS COMPANY. tried switching to them after an absurd bill from my previous energy provider. Signed up in the morning after posting a deposit and couldn’t get anyone on the line or response to my emails …
Very deceptive company. They said we would accumulate credit. We signed up with them for 3 years! We produce 110% of energy with our panels and We STILL have to pay monthly. Customer service is horrendous. They act as if THEY own the company. DO NOT RECOMMEND!! Do not be deceived by them.
I have called several times to get me service switched to pulse. I did the call back option and no one called back. I wound up signing up online. No option for solar buyback. I called and was able to talk with someone and assured me within …
Terrible company. Use them if you want to be conned out of hundreds of dollars. We used them at our apartment for a year and when we got a house we signed a 3 year contract with them and did a service transfer. Apparently they took it upon …
I paid a deposit for $225 and service was never activated. I went to a prepaid electric provider until they turned it on. I called them and was advised I could have$15 added to my first bill for them to set it up faster, but service should …
I have spent the last 3 weeks trying to speak to someone that can help me. I resigned a new contact with pulse 2 weeks before my contract was up. They are not honoring my contract I signed and slapped me with a 1000$ bill at a variable …