A trusted name in imaging services since 1995, University Center Imaging (UCI) provides the highest level of patient care and testing services … See more
(Translated by Google) They do a good job but the staff who treat clients when they arrive leaves a lot to be desired, they are not very friendly and treat patients poorly. Especially a white and blonde woman who is serving the public, …
I recently visited for an Echo Cardiogram to help figure out a heart issue. The check in was easy and efficient, and the tech who performed the test was wonderful! We chatted and she put me at ease as though we were old friends. I said Thank You at the end and truly meant it!
EVERYONE (FROM THE TIME I ENTERED THE FRONT DOOR TO THE TIME I LEFT) WAS SO EXTREMELY KIND AND CARING. THIS IS A VERY EFFICIENT OFFICE WITH EXCELLENT STAFF. THANK YOU FOR YOUR WONDERFUL CARE.
Efficient, prompt, and awesome service all around! From the front desk to the scan my service was exceptional! Thank you for making a scary procedure bareable.
I just set up an appointment The lady working there was a total Grump.What I should do is just cancel the appointment and go somewhere else but next time I will make sure and not to come back here
Even with the remodeling going on the appointments were on time. Obviously no one wants to be here but the staff makes it ok. Thank you to all of them.
The scheduling department is a joke. They lie and it doesn’t matter to them thet screw up cause they aren’t the sick one. I didn’t have an option to go anywhere else but if you do…take it. These people don’t care
Beware if you are under 40 and going for a mammogram. They do not do pre-authorizations for insurance and that is why my daughter (who is high risk and under 40 years of age) was sent a bill for $432! They never told her about pre-authorizations at the visit. Wanted to give no stars but then I couldn’t post this.
Worst business in Melbourne. Rescheduled 3 times over a 2 month period. Told to pay out of pocket because they scheduled me outside the insurance authorization. Hung up on multiple times.
Horrible staff and management. Very unprofessional. Nobody know what the other does there. Misleading information. They cancel appointments on you without telling you. Never return phone calls. Everybody drops the ball there and never notes or documens your calls or conversations.
Have had several visits to this facility and had extended waits every time. Endured slow and inefficient processes from check-in to exit. The administration and management of this facility is its weakest point. Most recently, our family and …
DO NOT GO HERE FOR BRAIN SCANS. I needed a six month follow up brain scan for an aneurysm. This place did the scan based on request from mayo. Then reported there was no aneurysm. Mayo stated there was. This place denied there was …
UCI is the only place I will go .. I have been going for years. Everyone is so nice . Some more than others . Several years ago at the check in before the IPad. There was a lovely woman who I just loved . She always made me feel so happy …
This diagnostic center is very busy. Guests can easily feel they are just a number. If you need breast imaging, there are more appropriate places in the area (Health First Breast Center for example). In addition, patients should review …
I just got back from University Imaging at the Oaks, Melbourne. Everyone following all protocols. However, they front desk clerk made it her business to “instruct” everyone in the waiting room about her conspiracy theories. She said that …
I had the pleasure of having my ultrasound done by Pamela in their Hibiscus Office. She is the most PROFESSIONAL person I have ever met.
She’s kind and compassionate and is very experienced. I highly recommend her for all your needs. Kudos to Pamela
They change your appt. constantly without notifying you , sit behind the counter and try to convince you that you are mistaken . You’re always an hour early according to them . Totally incompetent .
Do NOT wear your jewelry there! Instructed to remove my necklace by staff member in scrubs, unnamed here. Who offered to help me take it off, and observed me putting it in my wallet and put it in the “locked” cupboard. The cabinet has a …
My wife had an important doctor appointment today in Orlando with an Orthopedic surgeon. She brought the disk with her MRI immaging results. However, it turned out that UCI wound up giving her a carefully labeled blank disk. I think this is …
Holy moly ya’ll. These front desk peeps are BONKERS. While I can’t speak about all of them-the one I had I think was named Nikki-what a special kind of nice she is 😐 They had all the incorrect information for me so when I called to confirm …
Had “Courtney” as my Ultrasound technician this morning ,she was so polite and professional. The atmosphere overall was welcoming. Thank you all for your service to the community.
My appointment time was changed without notification, I ended up waiting for 3 full hours to be attended to. No apology or explanation offered from the woman at the front desk except that it’s what she is reading on the computer. Very poor customer service!!!!
UCI was supposed to send the X-ray report to my wife’s doctor. My wife even checked with the front desk person twice to confirm that she understood to send the results to the doctor. …
Scheduling can be a nightmare. Called 3 times and they get just didn’t want to check their email to see if they received the order that I sent twice. They told me that they would call me when received. For the next two days, I received a …
First off, I see @ least 1 review for another University Center Imaging (UCI) site. I’m reviewing UCI on Hibiscus in Melbourne. I have been going to this location for many years & find it excellent. Yesterday I stopped in to schedule & …
I had my first experience with University Center Imaging. I am on a high deductible plan so pressed hard to ensure I knew what my out of pocket costs would be before committing to the procedure. I was given a reasonable price so elected to …
Took my husband here today for MRI, he uses a walker, and can’t stand in place very long, when he got called up to desk woman there, wish I got her name, shoved papers through plexi glass, said fill these out. Very rudely and he was …
Most refreshing office I’ve been to in ages!! Great service. Was in for a mammogram. The technician was a sweetheart. She was kind and gentle. I was in and out on 15 mins. I have mri’s done frequently and will request them to be done here if possible. !
Bus ran late but I called to tell them and they were very accommodating. I was about 8 mins late. Check in was a breeze. Needed an IV and it went smoothly. Trully a flawless experience.
If you are coming here for any exams, please make sure that you keep a record of all your payment receipts. A few months after I paid (on time) for some MRIs I had done, they sent me a letter charging me for the same bill I had paid months …
Boyfriend scheduled for 915 appt; arrived early. Didn’t start him on mri until 1120. I called earlier to ask questions, no response or return call. They told him it was going to be an hour. They didn’t explain the test in it’s entirety. I waited in my car for 3 hours before he was done.
Easily accessible from the Main road Hibiscus, plenty of free parking including for Handicap accessible vehicles. The facility was clean and well staffed by friendly employees who were adhering to all the Covid protocols. …
I went for a spinal tap and Dr. Preston and Morgan his assistant made me feel very comfortable. They were very professional and very kind. They and their staff were such a blessing to me and will be a blessing to all their patients. I highly recommend this facility!
My doctor sent me here (hibiscus location) as I’m uninsured and he believed this was the cheapest place for my particular tests. I didn’t shop around, but it was much cheaper then I worried it would be. …
I like this center, very professional workers and never have to wait like another facilities. Today I went for an ultrasound and the technician named Jody was very gentle and courteous. She knows her job very well.
I called the call center for scheduling for University Center Imaging. I called on 3/25/22 at 3:00 pm. Very rude lady answered the phone. I was trying to schedule an ultrasound. She was very short and completely bothered by the fact she …
I have done an xray and 3 MRIs there in the last month or so. Each time has been a pleasant experience. They are very efficient and things run very smoothly. I’d give them 5 stars for each time I have been there. From the front desk to the techs doing the ‘tests’, they are great. Highly recommend!!
I don’t know why this place is getting poor reviews. I’ve had several procedures done at UCI for the past 5 years and have never had a problem with them. …
Only putting this here because there is no seemingly legitimate email of any kind that is posted to contact the company. All I’m going to say is that since it was on a recorded line, I hope management in charge will take the time to listen …
Been going here for years, no longer. They switched billing companies about a year ago and since that time I have received multiple final notice, pay now or it will go to collections letters without having previously received a bill, …
My appointment was 8am, arrived 745am and was out the door by 815am. I had two scans. They had the most lovely ladies lounge for mammogram patients. The staff was amazing, and the facility was the nicest place I’ve ever had these scans. Thank you University Center Imaging for a wonderful experience.
This has got to be the worst service and most poorly run imaging center in the area. I called to schedule an appointment for a diagnostic mammogram-not routine-diagnostic, and their first available appointment was 3 1/2 weeks away. I took …
University center imaging is a very convenient place to go to have X-rays, mammograms, MRIs, etc. The staff here is always very friendly and helpful. I went in for a mammogram and was in and out within 20 minutes. The lobby is set up for …
I asked for what the test would cost me and they told me so I made sure I had theoney when I went. Then I received an additional large bill. They insurance company said it was a two part test so two bills. No way to talk to someone about it …
I witnessed the receptionists speak in a condescending tone to multiple patients who had been waiting for over an hour … “Have you checked in at the ipad?”. All had. They clearly showed disdain for anyone who asked about their …
Great equipment. Even better customer support. Fast and reliable. Easy to book an appointment. Great support with documenting your past studies they will scan and save. And also your own studies you can access through their website. Easy to access facility and lots of parking places. Highly recommend them.
Went this morning for a mammography. My appointment was for 8 am, I got there around 7:50. I was done and out the door by 8:15. Efficient, quality service. Beautiful office in a lovely location. The staff is not only courteous, but they all seem happy. Now that’s refreshing.
(Translated by Google) They do a good job but the staff who treat clients when they arrive leaves a lot to be desired, they are not very friendly and treat patients poorly. Especially a white and blonde woman who is serving the public, …
Friendly, helpful staff plus short waits.
I recently visited for an Echo Cardiogram to help figure out a heart issue. The check in was easy and efficient, and the tech who performed the test was wonderful! We chatted and she put me at ease as though we were old friends. I said Thank You at the end and truly meant it!
Place that performs many tests
Great place
Efficient, polite.
It was great and they are very helpful
Very attentive,quick process, in and out fast.
Very helpful and friendly Staff they have working there .
lady on the phone is rude, tip: train your staff for customer service
Today’s visit was the worst total disregard to the Doctors Order I will not use university imaging again
This place make hurtful and mean comments towards patients bodies. It disgusting!!!!
We’re else can you go and get a $200 MRI? This place is great!
Front desk staff is extremely rude an unhelpful. Will not use again.
Excellent staff and service once you get past the obsolete by 2000 website questions and forms which are TERRIBLE!
The staff was polite and knowledgeable… Didn’t have to wait long… Appointment mecessary
Great service and they take walk-ins
EVERYONE (FROM THE TIME I ENTERED THE FRONT DOOR TO THE TIME I LEFT) WAS SO EXTREMELY KIND AND CARING. THIS IS A VERY EFFICIENT OFFICE WITH EXCELLENT STAFF. THANK YOU FOR YOUR WONDERFUL CARE.
Always a wait, but staff is professional and pleasant.
Have been going to UCI on Hibiscus for 15 or more years. Have had no issues with service, quality or courtesy.
Went in for ct scan and ultrasound the staff was extremely nice and helpful highly recommend uci
This place was great. I was taken at my appt time. The employees we very nice. I would definitely go back for any imaging needed.
Efficient, prompt, and awesome service all around! From the front desk to the scan my service was exceptional! Thank you for making a scary procedure bareable.
Nice staff, very professional, very clean, welcoming atmosphere. Wasn’t busy at all.
I just set up an appointment The lady working there was a total Grump.What I should do is just cancel the appointment and go somewhere else but next time I will make sure and not to come back here
All the people there are so nice and helpful.
Even with the remodeling going on the appointments were on time. Obviously no one wants to be here but the staff makes it ok. Thank you to all of them.
No one enjoys going to places like this, but I can tell you the service here was incredible! …
The scheduling department is a joke. They lie and it doesn’t matter to them thet screw up cause they aren’t the sick one. I didn’t have an option to go anywhere else but if you do…take it. These people don’t care
If you get someone to answer the phone here- go play a lottery ticket!!!
Beware if you are under 40 and going for a mammogram. They do not do pre-authorizations for insurance and that is why my daughter (who is high risk and under 40 years of age) was sent a bill for $432! They never told her about pre-authorizations at the visit. Wanted to give no stars but then I couldn’t post this.
Worst business in Melbourne. Rescheduled 3 times over a 2 month period. Told to pay out of pocket because they scheduled me outside the insurance authorization. Hung up on multiple times.
Horrible staff and management. Very unprofessional. Nobody know what the other does there. Misleading information. They cancel appointments on you without telling you. Never return phone calls. Everybody drops the ball there and never notes or documens your calls or conversations.
Have had several visits to this facility and had extended waits every time. Endured slow and inefficient processes from check-in to exit. The administration and management of this facility is its weakest point. Most recently, our family and …
DO NOT GO HERE FOR BRAIN SCANS. I needed a six month follow up brain scan for an aneurysm. This place did the scan based on request from mayo. Then reported there was no aneurysm. Mayo stated there was. This place denied there was …
UCI is the only place I will go .. I have been going for years. Everyone is so nice . Some more than others . Several years ago at the check in before the IPad. There was a lovely woman who I just loved . She always made me feel so happy …
This diagnostic center is very busy. Guests can easily feel they are just a number. If you need breast imaging, there are more appropriate places in the area (Health First Breast Center for example). In addition, patients should review …
I went for a test on Monday at the Wayne office and was their for about 5 hours and Batoul was great. I nearly spent her entire shift with her. 5 🌟 …
I just got back from University Imaging at the Oaks, Melbourne. Everyone following all protocols. However, they front desk clerk made it her business to “instruct” everyone in the waiting room about her conspiracy theories. She said that …
I had the pleasure of having my ultrasound done by Pamela in their Hibiscus Office. She is the most PROFESSIONAL person I have ever met.
She’s kind and compassionate and is very experienced. I highly recommend her for all your needs. Kudos to Pamela
They change your appt. constantly without notifying you , sit behind the counter and try to convince you that you are mistaken . You’re always an hour early according to them . Totally incompetent .
Do NOT wear your jewelry there! Instructed to remove my necklace by staff member in scrubs, unnamed here. Who offered to help me take it off, and observed me putting it in my wallet and put it in the “locked” cupboard. The cabinet has a …
My wife had an important doctor appointment today in Orlando with an Orthopedic surgeon. She brought the disk with her MRI immaging results. However, it turned out that UCI wound up giving her a carefully labeled blank disk. I think this is …
Holy moly ya’ll. These front desk peeps are BONKERS. While I can’t speak about all of them-the one I had I think was named Nikki-what a special kind of nice she is 😐 They had all the incorrect information for me so when I called to confirm …
Had “Courtney” as my Ultrasound technician this morning ,she was so polite and professional. The atmosphere overall was welcoming. Thank you all for your service to the community.
My appointment time was changed without notification, I ended up waiting for 3 full hours to be attended to. No apology or explanation offered from the woman at the front desk except that it’s what she is reading on the computer. Very poor customer service!!!!
UCI was supposed to send the X-ray report to my wife’s doctor. My wife even checked with the front desk person twice to confirm that she understood to send the results to the doctor. …
Scheduling can be a nightmare. Called 3 times and they get just didn’t want to check their email to see if they received the order that I sent twice. They told me that they would call me when received. For the next two days, I received a …
First off, I see @ least 1 review for another University Center Imaging (UCI) site. I’m reviewing UCI on Hibiscus in Melbourne. I have been going to this location for many years & find it excellent. Yesterday I stopped in to schedule & …
I had my first experience with University Center Imaging. I am on a high deductible plan so pressed hard to ensure I knew what my out of pocket costs would be before committing to the procedure. I was given a reasonable price so elected to …
The dude at the front desk continuously misgenderd me and dead named me even after being corrected like, 5 times.
Took my husband here today for MRI, he uses a walker, and can’t stand in place very long, when he got called up to desk woman there, wish I got her name, shoved papers through plexi glass, said fill these out. Very rudely and he was …
Most refreshing office I’ve been to in ages!! Great service. Was in for a mammogram. The technician was a sweetheart. She was kind and gentle. I was in and out on 15 mins. I have mri’s done frequently and will request them to be done here if possible. !
Bus ran late but I called to tell them and they were very accommodating. I was about 8 mins late. Check in was a breeze. Needed an IV and it went smoothly. Trully a flawless experience.
If you are coming here for any exams, please make sure that you keep a record of all your payment receipts. A few months after I paid (on time) for some MRIs I had done, they sent me a letter charging me for the same bill I had paid months …
Boyfriend scheduled for 915 appt; arrived early. Didn’t start him on mri until 1120. I called earlier to ask questions, no response or return call. They told him it was going to be an hour. They didn’t explain the test in it’s entirety. I waited in my car for 3 hours before he was done.
Easily accessible from the Main road Hibiscus, plenty of free parking including for Handicap accessible vehicles. The facility was clean and well staffed by friendly employees who were adhering to all the Covid protocols. …
I went for a spinal tap and Dr. Preston and Morgan his assistant made me feel very comfortable. They were very professional and very kind. They and their staff were such a blessing to me and will be a blessing to all their patients. I highly recommend this facility!
Check in girl super nice
Techs that did my x-ray and US very nice explained as they went
Great experience
My doctor sent me here (hibiscus location) as I’m uninsured and he believed this was the cheapest place for my particular tests. I didn’t shop around, but it was much cheaper then I worried it would be. …
I like this center, very professional workers and never have to wait like another facilities. Today I went for an ultrasound and the technician named Jody was very gentle and courteous. She knows her job very well.
I called the call center for scheduling for University Center Imaging. I called on 3/25/22 at 3:00 pm. Very rude lady answered the phone. I was trying to schedule an ultrasound. She was very short and completely bothered by the fact she …
I have done an xray and 3 MRIs there in the last month or so. Each time has been a pleasant experience. They are very efficient and things run very smoothly. I’d give them 5 stars for each time I have been there. From the front desk to the techs doing the ‘tests’, they are great. Highly recommend!!
I don’t know why this place is getting poor reviews. I’ve had several procedures done at UCI for the past 5 years and have never had a problem with them. …
Only putting this here because there is no seemingly legitimate email of any kind that is posted to contact the company. All I’m going to say is that since it was on a recorded line, I hope management in charge will take the time to listen …
Been going here for years, no longer. They switched billing companies about a year ago and since that time I have received multiple final notice, pay now or it will go to collections letters without having previously received a bill, …
My appointment was 8am, arrived 745am and was out the door by 815am. I had two scans. They had the most lovely ladies lounge for mammogram patients. The staff was amazing, and the facility was the nicest place I’ve ever had these scans. Thank you University Center Imaging for a wonderful experience.
This has got to be the worst service and most poorly run imaging center in the area. I called to schedule an appointment for a diagnostic mammogram-not routine-diagnostic, and their first available appointment was 3 1/2 weeks away. I took …
University center imaging is a very convenient place to go to have X-rays, mammograms, MRIs, etc. The staff here is always very friendly and helpful. I went in for a mammogram and was in and out within 20 minutes. The lobby is set up for …
I asked for what the test would cost me and they told me so I made sure I had theoney when I went. Then I received an additional large bill. They insurance company said it was a two part test so two bills. No way to talk to someone about it …
I witnessed the receptionists speak in a condescending tone to multiple patients who had been waiting for over an hour … “Have you checked in at the ipad?”. All had. They clearly showed disdain for anyone who asked about their …
Great equipment. Even better customer support. Fast and reliable. Easy to book an appointment. Great support with documenting your past studies they will scan and save. And also your own studies you can access through their website. Easy to access facility and lots of parking places. Highly recommend them.
Went this morning for a mammography. My appointment was for 8 am, I got there around 7:50. I was done and out the door by 8:15. Efficient, quality service. Beautiful office in a lovely location. The staff is not only courteous, but they all seem happy. Now that’s refreshing.