I have used Trugreen service since 2004 but today I cancelled all my services and moved to another provider. In the last 2-3 years I have noticed the quality of my lawn deteriorate along with customer service from my local Store #5601in …
Called several times to taken off contact list via text,phone ,usp mail ,and still receiving advertising I do not want to be contacted in any way period!!!
Very bad service and customer service. They charged my credit card without my permission. They have no mangers to talk to. They are awful to say the least.
Sorry to day that it took escalating my problem to the corporate level, but after several calls got a solution to my problem. Communication is NOT A STRONG SUIT for Truegreen.
THIS BUSINESS SUCKS. PROMISES, PROMISES. THIS IS OUR LAST YEAR. DON’T WASTE YOUR MONEY. MY RATING. —-50 ZILLION ZERO STARS. HMM, THEY WON’T LET YOU POST UNLESS YOU GIVE THEM A STAR. I GIVE ZERO STARS. WHY DON’T YOU ACCEPT NO STARS?????/
TruGreen come out on 5/22/2020 the tech come and park for 3 min and did not do services. i call in they say he say he did the services{ Edward G} he did not do service. Hendersonville ,TN
DO NOT DO BUSINESS WITH TRUGREEN!THEY ARE VERY DISHONEST PEOPLE;TELL THEIR OUTSIDE SALES REP(I WAS ONE)TO LIE TO THE PUBLIC.I DO NOT WORK THERE ANYMORE,AND,THEY WILL NOT SEND ME MY PAYCHECK!!SAID THEY MAILED 8 DAYS AGO;HAVE ALWAYS GOTTEN IN …
HORRIBLE COMPANY ,THEY SERVICES MY YARD AND DIDN’T PLACE BRICKS BACK UNDER GATE AND MY DOG GOT OUT! NOT TAKING ANY RESPONSIBILITY! VERY RUDE! MANAGER RESPONDED WITH BACK FROM WHERE HE’S FROM DOGS ARE DOGS NOT FAMILY MEMBERS!!! PICTURES ATTACHED TO PROVE!!
Always on time and professonal. Lawn always looks good and I receive many favorable comments from neighbors on how we have the beast looking lawn in the neighborhood.
Very bad with over charging and confusion never will I use this awful company due to the run around on phone and over charge causing over drafts. dam shame.
Horrible company. I keep getting phone calls from them even if I did not sign up. So I called 10 times for 6 months trying to remove my phone number from their system with no luck.
Trugreen keeps sending solicitation letters to my DEAD brother. He died in 1962 as an infant. This upsets my elderly mother to continue receiving this trash after several requests to stop.
Beware!!!! This company is awful!!! They burned my healthy and green lawn after the 2nd application!!!! Nobody will call me back!!!! Although they have my money!!!!!
Specialists reference!!! My Specialists is extremely nice and very friendly. She seems very knowledgeable about my lawn and makes good suggestions to me. Really like her.
Lawn care…. Good results on lawn service only after needing a repeat application. The young man that came out the second time rang the doorbell and was very pleasant !!!!
Extremely HARD work for very little pay. Most assuredly work for a very muscular and highly energetic individual. The company is very open and honest about work description and conditions. I truly appreciated that.
Couldn’t be more disappointed in the terrible service I’ve received from the company. Have been attempting to reach the local manager for several days and can’t even get the courtesy of a return call. Absolutely horrible, no professionalism, pricing is deceptive and no one seems to care.
This company send out representatives to solicit your business constantly despite no solicitation signs. They have knocks on doors at 8pm at night which is just unacceptable. Will never hire them.
This company is the worst my house is a new construction with freshly laid sod they came and kill the sod, then promised to rectify the situation, we’re still waiting, months later! Manager Bruce Berry in Irmo, SC is a fraud and a liar!
Horrible company with poor customer service. Account was billed twice in error by the local branch on 10/25, and I am yet to receive the refund. Everyone has a different response each time you call. They do not communicate with each other, and passes the blame around instead of finding a resolution.
I get so many emails and calls from them about a great “career opportunity”. Finally reached someone in the office who said I’ll remove your contact information. I guess only time will tell.
I walked in and the person at the desk would not acknowledge me, when they did speak, there was no hello, how can I assist you, the only thing that was said…in a rude tone, have a seat Mr. We will get to you when we can. All I was there …
The Louisville manager cleared up an issue that should have not occurred during the first “cold call” from Florida to get our business. We were pleased with his efforts….
LEE BOOKER, 2029 NATONA RD EUCLID, OHIO 44117. I’VE BEEN A CUSTOMER OF TRUE GREEN LAWN CARE SINCE 2011. UNFORTUNATELY EVER YEAR I HAVE TO COMPLAIN ABOUT TRUE GREENS…TECHNICIAN SERVICE, CUSTOMER SERVICE AND GETTING IN TOUCH WITH TRUE …
Very unsatisfied with nutsedge control. Retreated once but did very little to control nutsedge. Also never responended to reimbursement request to refund money I had to spend to do the job I prepaid to perform.
We are very disappointed with the lawn and tree/shrub service that we receive from TruGreen. No need to try to talk with a manager about the issues or concerns that you might have, they won’t call you back.
Be trying to talk to supervisor since 8/27/2018 still no answer. About dead grass on 30 % of my back yard lawn. The kept spary my yard Even if dead grass.
I am please with my system. Mr Williams was the technician and he was very pleasant and professional. We made a boo boo on our first usage and Mr Williams was at My door in short order. I would recommend this to my friends
Satisfied with overall resukrs. However, we required a follow-up visit due to some areas on the perimeter of our backyard where the application didn’t reach, and weeds resulted.
Follow up took care of the issue.
The offices and environment here are professional, very organized and very clean. Be sure not to enter the first elevator when going up to the TruGreen offices though. It’s an old service elevator that definitely doesn’t showcase the cleanliness of the company.
We were very pleased with our tree and shrub specialist as well as our lawn care specialist. They were friendly, professional and committed to providing excellent service.
I was pretty happy with everything I had done to the lawn this past April. I got alot of information on-line from my contact person about what to expect from that service and the lawn tech did everything that was promised at a reasonable price and the lawn responded well to the treatment.
Well I’ve called to talk about my service and three times there was a two to three hour wait. They said they would call back. But no one called. I’m sure if I wanted to order something they didn’t have a wait!! Super BAD customer service …
Satisfied with what I asked for! My lawn looks great! Love the weed control. My specialist could relax on the sales pitch, but I’m glad he took the time to explain my options…
HORRIBLE service, customer service- there is none! Can’t reach your local office, everyone is Ghosting the client. Call at noon, return calls come in 9pm. I forgot I called. No one can help, pass the buck. Incorrect information given. Terrible. Where is management????
Be prepared to be bombarded with calls if you sign up with them. I signed up with them to have them treat my lawn. They kept calling trying to sell me other services. I told them I wasn’t interested and to quit calling me. I cancelled their service because they would not quit calling me.
Horrible customer service. Called to get a quote for my Rockwall, Texas lawn and the man on the phone hung up on me when I wanted an emailed quote explaining what I would be receiving. I called back and spoke to another man who was more …
my trugreen experience…. I really like the way my lawn now looks. The appearance has improved my pets can enjoy the yard without being bitten by bugs. I will refer TruGreen to all of my friends and neighbors.
This company does not even deserve one star. I have never been promised so many scheduled appointments to be canceled over and over again — mind you I have paid in full a year in advance for these services. I have now had to cancel the …
Overall very satisfied with the service I receive. I have been a TruGreen Customer for many years & have had the competition ringing at my door, but no reason to change. Your Service Specialist are very professional & will always ask to call if any issues arise…
The Pittsburgh division is terrible, we pre-paid ( which was our first mistake), for the whole year in March of 2017, suppose to be 6 services, this is August 10 and only received 2, they have called 4 times to come, all 4 were no shows. We …
Ironically, I was planning on sending an e-mail to TruGreen complimenting the technician who does my lawn. Even without much needed rain, my lawn looks better than it has in a while. Very seldom do I have to pull a weed, and the lawn is green. Thank you.
(Associate)
Writing this on behalf of my wife, her father passed away and she had been trying to get ahold of someone to let them know what happened and that she was gonna …
HORRIBLE CUSTOMER SERVICE!! I would have given a zero if the option was available. Company gives false promotional prices and takes customer credit card information and never schedules service appointments. Called corporate office and …
I had been a customer for 3-4 years and have had issue after issue from issues with my lawn to customer service. I was told by local branch manager that there was no corporate phone number! Very unhappy with never getting any help or care …
I like having prior notice of a visit, and I have found the specialist to be here on the day he’s scheduled. He’s friendly and very professional about doing the applications, etc., and I appreciate the information left in my mailbox …
My most recent experience with TruGreen has been fine. I think their services is cost effective for me when I would’ve have to consider the time, cost, and effort it would be for me to do the job myself. TruGreen services has made my lawn look better.
Very bad customer service over the phone. Manager do not follow up on call back with problems. Serviceman leave service summary on your door and have not done the work. The phone folks say that CDC directed truegreen lawn service personnel …
After using a local service for the past two years with mixed results, I switched to TruGreen and I’m extremely satisfied with the results. A technician finally met me to understand my concerns. Since then, my lawn is much fuller and greener and looking fantastic!
Horrible experience. Signed up for service. Didn’t receive any email wit my account information from trugreen at all. Only charge on credit card from local landscaping company (contracting for trugreen) with worst reviews I have ever seen. …
My lawn has improved a good deal since having TruGreen service. Advance notification of upcoming service is helpful. Reports left by the specialist are good for considering additional services. All in all
money well spent.
By following the advice given last year, and continuing this summer, my lawn looks amazing. No weeds, lush grass, no insect damage. I’m delighted with the result. I’m confident that the on-going care of my lawn specialist will keep it looking good all summer.
My entire front lawn has HUGE burn spots everywhere. I called and they said someone would call me. 12:00 the NEXT day they did call and said someone would be out to access the situation in 72 hours! Seriously?! If I wanted to keep a …
Overall, my lawn looks great. It is thick and lush. Trugreen checks for and eliminates any weeds or unwanted grasses. They always send a follow up email after every treatment to make sure I’m satisfied.
I met with the technician, Nick, on the last visit. We talked about the results from last year and the affect on this year’s results. The lawn was looking better than ever. Now, however, there is a lot of browning occurring. It’s good …
TruGreen killed my yard! Manor was applied on my centipede when the manor label clearly indicates it is for grasses other than centipede. Nitrogen liquid was applied in high amounts in April when nitrogen is NOT indicated for centipede …
Worst company ever! I’m surprised they’re still in business! I’ve spent the last two weeks calling people trying to get someone to look at the lawn they damaged, but can get no response. Only empty promises, Andrew Campbell, the branch …
Since we started our TRUGREEN service our lawn has never looked better!!! The employee who comes out to apply the product really seems to be very knowledgeable. He goes over the details of what he is applying and what the purpose is for, …
Trugreen tells you that someone will be there to do the service then the techs always cancel. Then the agent at trugreen says I’ll have another tech out same day then I get a message sorry we have to reschedule multiple times and I just …
All of the centipede grass in my front yard is dead. I have noticed it was dead even as early as January. The technician kept telling me it was just dormant or that other neighbors had different grass or that it was a tough winter, etc. but …
They will show up at your place even after you cancel service treat yard and send bill. Then if you don’t pay you get sent to collection will never do business with them again. And the people who they have doing the work couldn’t care less about how your yard looks so expect half a job
I think your service is great. My lawn is vastly improved and my shrubbery is lusher and healthier. I have had a couple of incidents where the fertilizer has left lots of yellow patches even when I have followed all water protocols. I do appreciate that you have listened to my concerns and addressed them in a timely fashion.
I am highly disappointed in their service right now. I am a long time customer but feel at this moment that no one is concerned about my business. From 2 and 1/2 hr hold times, to managers promising to get back with you and do not, to …
After being with this company for many years, we realized our surrounding neighbors yards, that took care of their own lawns, looked far better then ours did. We called to speak with a local Tru Green which is not in existence. We were …
Horrible Company! They seriously burned my lawn last year. A supervisor looked at it and admitted it was burned. Somebody was supposed to get back to me which they never did. I finally called and the woman said I had grub damage….not …
They burned my lawn. Too much chemical applied.
After a month they still did not gave me an explanation about what they will do to solve the problem. Terrible customer service
We had 2 years of good service, but this year our lawn looks awful with weeds and bare patches in abundance. We have called and talked to people and left messages to try and meet with a supervisor but OUR CALLS ARE NOT RETURNED BY THE NASHVILLE SUPERVISORY PERSONNEL. They do not stand behind their service.
TruGreen has been a company that truly gives customer service. They are professional and care about the lawns that they treat. If there are any concerns they are there to make sure they are taken care of. My grass is green weeds are gone. My lawn represents their company as a great lawn care service.
The service from TRUGREEN is so bad, my husband would make the boys take trashbags into the hard, pull the weeds with their hands from the root, and spray Roundup on the roots. He did this for years while TRUGREEN treated our yard. Our yard …
I use to have their service but I decided to cancel it, since that I have been receiving unwanted promotional mailing each and every month, I call them but won’t stop. I decided to kept all mailing and as soon as I get to tons my lawyer …
The service is horrible. I have a contract with TruGreen for the mosquito and tick application. I had called to get an extra application on 8/1 and was told that I have my monthly application already scheduled for 8/6. On 8/6, no one …
Feed up with the NO SHOWS and lies about applications that NEVER happen. I have come to the end of my ropes with TruGreen. My very first application that was supposedly performed on my lawn was never performed but your tech marked as being …
Worst experience so far. Have asked for a manager to call me to rectify a situation with scheduling and issues with my lawn – no call yet. Already prepaid for service and now very disappointed with how our lawn looks (brown/dry patches …
Took my Father’s money for years and he has the worst yard on his street. I escalated the issue and a manager waited 23 hours to return my call. Next, the manager said he would go look and call me the next day. He never did. …
Imagine TruGreen shows up and starts spreading chemicals all over your lawn without your permission. That’s what happened to me. TruGreen’s flawed business practice is to service an address without gaining permission of the property …
Signed up for a service plan for our sprinkler system and was told backflow testing would be a part of the plan (our town requires it so i made sure to ask). Received a phone call to verify the same information three times…seemed a …
A year ago Trugreen sprayed our lawn.(2016) Where the chemicals were applied it killed the grass. When the service man came out he said we had mold. It was not their fault. you could see exactly where they sprayed !!!!!! We cancelled …
Routinely it takes over 2-3 hours to talk to a customer service representative. They say and sell that all you need to do is call and request reservicing for free, but then they make it impossible to speak to anyone. Now that is a profitable business model, but it shafts the customer.
I jumped online to inquire about pricing. After putting my information in I was told that they were unable to process my request and an agent would call to give more information. 5 minutes later ( around 8 at night) I get a call from an …
I wish I could give zero stars. I hired TG to reseed my lawn. I paid the 400 bucks with my AMX and they left a 50 pound bag of grass seed for me to seed myself. I suppose I paid 400 for delivery of a 50 pound bag of grass seed. Since …
If I could give ZERO stars I would-1 is way too generous!! After they killed my lawn last year I was not resigning this year contract! After many calls from Managers promising they would rectify everything I decided to sign up thinking …
As a satisfied, loyal customer, I had to cancel my service in hopes of stopping the relentless upselling calls. It still did not stop. TruGreen should consider the Customer Acquisition cost vs. the alienation of a valuable, long-term …
Had to wait a few weeks for first service to be completed, which wasn’t too big of a deal however I never recieved a call to set it up or talk about lawn health prior to service. First service was completed on 4-15-19, and next service …
Got set up with the TruHealth Lawn Plan to get treated every 4 weeks. First 2 applications were 8 weeks apart and then they tried to come back 2 days later to perform the exact same service. …
Customer Service and Phone systems are antiquated. It took 8 interactions with the phone tree to get the a customer service rep. Once a call back was completed, the rep was unable to read my account correctly and wasted my time and efforts. …
BAD CUSTOMER SERVICE, POOR COMMUNICATION, BAD MANAGEMENT
I have been a Tru-Green customer for 3 years along with several people in my neighborhood. I am upset after talking with a local Tru-Green Manager, Bruce (Irmo, …
The sent two invoice lying saying they came but no sign on my surveillance camera it all, never received notification motion sensor or thru my network ring bell door, and didn’t left any report in my door like first time. …
They are completely getting the job done, when you call to talk to a supervisor, (someone that can make a decision) they won’t talk to you. They just want your money..
I’m not happy presently with TruGreen. I have dandelions in my yard…why????? I called Truegreen last week and was told I a free service would be offered to me but I was due for my regular service the same week. Well come to find out my …
I have had Tru Green for over four years and I have as many weeds as I did when they started treating my yard. The management team is absolutely pathetic. They make appointments they have no intentions of making. They give you their card …
True Green Is the worst lawn service DO NOT use them to care for your lawn. ..They killed my trees and my lawn .. The trees were replaced but I’ve been calling and calling and their yet to fix my issue . …
I live in Jacksonville, FL. In 2014, I hired TruGreen to maintain my NEWLY installed lawn. They say “TruGreen’s scientific approach adds up to a great lawn and it’s time you had a lawn you love”. Well I’m here to tell you that they have …
Stay away unless you don’t mind bad service, bad customer service and not getting what you pay for Trugreen you got me this time but never again. Awful, awful company from sales to service techs to customer service and management. No …
Our TruGreen service tech is excellent in taking care of our lawn. However, the robo-calls from individuals representing TruGreen that we have gotten since December 11, 2015 comes to eight. The person that calls mentions that he/she works …
Extremely disappointed with this company. Signed on for one year at $330 and already billed $380 in month 8. All I wanted was the crabgrass gone but it’s still here and thriving. My wife talked to the local office and they blamed us for …
Awful company. Need to resort to this to have a supervisor to call me back. I pay a year in advance to get treated like this. For every 24-48 he call back promise I wait and call 72 hrs later to say no one’s called me just to be told …
The Trugreen rep who sold me my contract misrepresented what would be included. Then the second treatment,someone called to say they would be there the next day and never came. The District manager came a few weeks later and did the …
Buyer beware!!! Do not do business with Trugreen, especially the Carpentersville, IL location. They have the worse customer service and will not deliver what they promise and what you pay them to do. They are only interested in getting you …
This is the first time I have used a lawn service. We all know corp. could care less about the neg. comments. They hope the pos. will cancel the neg. Here goes I am happy with the bushes and tree service so far. The lawn service one must …
My spouse and I had opted to prepay for a season of Trugreen’s service when we first moved into our home. After the first season we were unsure if we wanted to continue with their service. We randomly got a bill in the mail from them after …
The technicians who service the lawn are usually friendly and efficient. However, the customer service dept is extremely disfunctional. Calling them with a concern or problem is a waste of time. Several times i have received automated …
Another dissatisfied customer but not for servicing reasons. TruGreen does a great job on my lawn. But they are attacking my credit. I use their online portal to pay for services. A Winterization service was done for $270. It was not …
TruGreen has terrible customer service and service providers. They consistently have given us wrong information, have pushy salesmen to add on to our already over-priced services, and are unknowledgeable about lawn care. They killed the …
TruGreen successfully killed my entire back yard and other areas. I have lived in this house for over 17 years and never had bug damaging issues to this extent. The technician did not believe that I had bugs issues until it was to late and …
Four years of annual contracts with TruGreen & our lawn always had weeds, we got multiple notices from the HOA. Then TruGreen doublebilled us and didn’t want to fix it. Now we get nonstop junk mail from them and flyers on the door. …
I have not every seen a company that is as unprofessional as TruGreen. I received a mailer stating that some of my neighbors were using TruGreen and that I should try it. I called the 800 number is spoke to someone. I told them I had tried …
We decided to go with TruGreen in March of 2020. We were told they would do the first treatment the next week. They never did, and they did not respond to the multiple messages we left. We went with another company to prevent our yard being …
What an absolutely worthless and scamming company! Stay far, far away from this scum. We prepaid for a year of service in March of last year. Everything was great until we had them service our sprinkler system. The fools they sent out …
I received a call from Trudy, the automated service, and was informed that I would receive a treatment on my lawn Monday May 10th 2021. That treatment never happened. May 12th I called trugreen and the automated service advised me that the …
Some of the worst customer service I have ever received. I have been with them for years. When they were Scotts I never had a problem with their management calling me and taking care of my problem. Since TruGreen took over you can not call …
Rarely am I able to obtain weed treatment between services when requested. I am told by the telephone service assistants that something will be scheduled the following week. When I call the following week, another assistant tells me that …
This company ruined my grass and I ended up replacing it. I had no issues prior to them coming out. I just wanted to keep up with my lawn and my home, I take pride in being a home owner. Well once they started a few month later I saw my …
They were 100% supposed to call before showing up and give their ADVERTISED FREE ANALYSIS because we just moved here. They show up today at 7am and spray our 2 acres without warning or even admittance (trespassing), billed us almost $200 …
We have had Tru Green kill our new grass seed and they have admitted to doing this. We have been calling the so called customer service dept customer service. We have been lied to for almost 1 year. Can’t get any managers on the phone, and no calls back.
Very poor service, never the same tech, wasted time at gated property because they do not follow the instructions. Last but not least, the grass is the worst looking grass in 7 years at this new location. Calls to customer service have been annoying because of the poor communications to date.
TruGreen has some people who work for them that are truly disrespectful and rude to the customers needs. Would not recommend the groveport staff. When you call and complain to the groveport office they over talk you and get no results!!!!!!!!!!
Trugreen sprayed my lawn with weed control & fertilizer on June 2 2021. I don’t have an account with Trugreen they sprayed the wrong yard and they burnt up my lawn to where it’s completely gone. I’ve called numerous times now to inform them …
They push their sales tactics way too hard. Felt very scammy and even after 6 attempts in 48 hours to sell me things they dodged around simple questions. …
I asked for a quote and was pressured to buy a package right away. I wanted to think about it a bit and ask my neighbor how he likes them. They sent an email and said I could sign up there if I decided to buy. Worst decision of the day. …
First week of June they sprayed fertilizer on my shrubs and completely destroyed or damaged countless shrubs and plants. For over 2 1/2 months I’ve tried to resolve this numerous times but it’s obviously no one cares. Pictures have been …
So very done with this company. I signed up for mosquito, flea and tick control. They made an appointment and they cancelled. So it was rescheduled for a much later date. I called and complained and the date was moved up. It was supposed to …
By far true Green is most certainly the worst company a person could hire to take care of their long needs. By reviewing all of the reviews posted to two greens website it is readily apparent that TruGreen and their corporate structure does …
This company should not receive any stars because of the integrity of there tech’s. They constantly say they showed up and rang the doorbell yet never came. Meanwhile I have a camera. My weeds finally are dying after being burnt pulse it’s …
I have technically been a customer since 2013, I say technically because I had been using a local company that trugreen bought in 2019 which I was absorbed into. Every year I have prepayed in full in the spring. Last year (2021) I was a …
Loved the job, my supervisor was very professional a great mentor good heart who tried to be fair but was torn between right and wrong but unfortunately evil prevailed, evil was easier. She wanted to advance with Trugreen and doing the …
They have killed an incredible beautiful lawn and now NO ONE will ever return a call to discuss the situation.
Well, unlike others, I have an attorney that needs something to do, and I am …
I would love to give negative response to everything. Because of what I just witnessed I would not refer them to anyone. I just witnessed one of their employees pull up to a house across the street from me. In front of the the house long …
If you live in Connecticut DO Not USE THiS SERViCE . They burnt my front lawn in may . And now it’s September the lawn haven’t been fixed yet . I have reached out about 20 times and I am still waiting for them to repair what they did .
My father died in the beginning of this year and his TruGreen service was still active. Even after calling to clarify the service that was done, they still are insisting that the bereaved pay. …
I am a person who NEVER leaves reviews. HOWEVER, this company is very unprofessional. I paid for a full year of service. They did my initial applications and after that no one showed up when they were scheduled to come out for follow up …
I couldn’t figure out why I was the only one on my block with Trugreen and Mallard look the worst my lawn is absolutely burnt and it’s absolutely disgusting I love taking pride in my property and now I have to get it back to looking good …
I’ve seen beautiful yard from trugreen it’s a give and take relationship people need to understand that they have to do their part on the lawn side as well which means water it like they tell you to and only mow your grass down a certain …
I am posting this information on the headquarters site in addition to my local branch as I am extremely dissatisfied with TruGreen lawn care service and so are multiple others I spoke with in the neighborhood. …
Sprayed our yard instead of the neighbors left us all neighbors personal information on our door and also left plastic signs thrown all in random places we didn’t know this was done until one of our dogs choked on a sign they found in the …
This company is incompetent of any lawn care or sprinkler system matainance. I live in Texas and Rory from the commercial division has promised me several times that they could “tune up” my Irrigation system and nothing has changed except …
I have been a Trugreen customer for over 10 years. I’m truly disappointed in my last two service visits. On 9/2/22 a true green specialist Shaquone came to my property to render a shrub and tree application. This specialist drove up to my …
Constant problems, went to my next door did there lawn, when done the home owner told the employee he was at the wrong place, went to my home, didn’t do a complete job, but charged me, called in complained, said I will only be charged half …
The worst! I called Trugreen to service my home. I noticed the weeds around my home were getting worse. I called Trugreen and was advised they only covered a portion of my property. I requested they cancel the service and refund my account. …
This company has done nothing but lie, make false service agreements just to get you roped into a year contract. I was sent a bill then had service cancelled 4 times. I call they lie, apologize offer free service which is a joke when I …
Would give 0 stars to trugeen if possible. It is a matter of time before someone makes the news for causing violence to someone regarding their fraudulent business. My lawn looks so much worse 15 months after signing up for their scam. …
The lawn and tree services that we ordered for our home in Hudson FL was always done to an acceptable standard. When we moved from that home we paid for service for the buyers (they are friends, first) for a few months. We also received a …
Please do not use TruGreen you are better off keeping up your own lawn. I prepaid for the year for their service for my bushes and shrubs and my yard, and they literally stop servicing me after like the first two appointments in May of this …
I would give them a zero rating if I could! Problems from day 1. Calls placed for months with the same response, someone call back in 48 hours. 6 months later never hear from anyone. My sod after 6 months is brown and FULL of weeds! The …
Very rude. Not helpful
Nice people
I have used Trugreen service since 2004 but today I cancelled all my services and moved to another provider. In the last 2-3 years I have noticed the quality of my lawn deteriorate along with customer service from my local Store #5601in …
If this would have let me enter no stars i would have!
A bunch of scammers work at this place.BEWARE YOUVE BEEN WARNED!.
Horible customer service care nothing about the a long term 16 year customers
I’m very satisfied with my special very special customer service person Jeff
Worse service ever. They damaged my property and refused to repair it.
My issue was immediately addressed.
Wow all the 1 Star reviews. Looks like you should close up shop. Please stop spamming me ads.
Great workers. Stunning secretary . Dan Farley is douschbag
Worst company ever needs shut down or a overhaul of management dont treat customers as numbers but as ppl wish i could give zero stars DO NOT USE
Great Specialist! I truly appreciate the specialist’s friendliness and professionalism and the quality of the job done.
Called several times to taken off contact list via text,phone ,usp mail ,and still receiving advertising I do not want to be contacted in any way period!!!
Somehow got my email address and they spam over and over.
Very bad service and customer service. They charged my credit card without my permission. They have no mangers to talk to. They are awful to say the least.
I paid 9 days ago and I yet to still have treatment? Joke?
Sorry to day that it took escalating my problem to the corporate level, but after several calls got a solution to my problem. Communication is NOT A STRONG SUIT for Truegreen.
True green killed 500.00 worth of my beautiful Rose’s all around my house.
I signed up over a month ago. After numerous phone calls, I still can not get anyone here for service. I`m calling today to cancel the account
THIS BUSINESS SUCKS. PROMISES, PROMISES. THIS IS OUR LAST YEAR. DON’T WASTE YOUR MONEY. MY RATING. —-50 ZILLION ZERO STARS. HMM, THEY WON’T LET YOU POST UNLESS YOU GIVE THEM A STAR. I GIVE ZERO STARS. WHY DON’T YOU ACCEPT NO STARS?????/
Email FLOODED with their SPAM, coming from a fake email source – no blocking/reporting effective.
TruGreen come out on 5/22/2020 the tech come and park for 3 min and did not do services. i call in they say he say he did the services{ Edward G} he did not do service. Hendersonville ,TN
DO NOT DO BUSINESS WITH TRUGREEN!THEY ARE VERY DISHONEST PEOPLE;TELL THEIR OUTSIDE SALES REP(I WAS ONE)TO LIE TO THE PUBLIC.I DO NOT WORK THERE ANYMORE,AND,THEY WILL NOT SEND ME MY PAYCHECK!!SAID THEY MAILED 8 DAYS AGO;HAVE ALWAYS GOTTEN IN …
HORRIBLE COMPANY ,THEY SERVICES MY YARD AND DIDN’T PLACE BRICKS BACK UNDER GATE AND MY DOG GOT OUT! NOT TAKING ANY RESPONSIBILITY! VERY RUDE! MANAGER RESPONDED WITH BACK FROM WHERE HE’S FROM DOGS ARE DOGS NOT FAMILY MEMBERS!!! PICTURES ATTACHED TO PROVE!!
Always on time and professonal. Lawn always looks good and I receive many favorable comments from neighbors on how we have the beast looking lawn in the neighborhood.
Very bad with over charging and confusion never will I use this awful company due to the run around on phone and over charge causing over drafts. dam shame.
Horrible company. I keep getting phone calls from them even if I did not sign up. So I called 10 times for 6 months trying to remove my phone number from their system with no luck.
Trugreen keeps sending solicitation letters to my DEAD brother. He died in 1962 as an infant. This upsets my elderly mother to continue receiving this trash after several requests to stop.
Truck 114562 in Dallas, Texas drives like a maniac. Nearly caused a wreck on I 30. I know who I won’t be hiring for my yard work.
Beware!!!! This company is awful!!! They burned my healthy and green lawn after the 2nd application!!!! Nobody will call me back!!!! Although they have my money!!!!!
Specialists reference!!! My Specialists is extremely nice and very friendly. She seems very knowledgeable about my lawn and makes good suggestions to me. Really like her.
Lawn care…. Good results on lawn service only after needing a repeat application. The young man that came out the second time rang the doorbell and was very pleasant !!!!
Extremely HARD work for very little pay. Most assuredly work for a very muscular and highly energetic individual. The company is very open and honest about work description and conditions. I truly appreciated that.
Couldn’t be more disappointed in the terrible service I’ve received from the company. Have been attempting to reach the local manager for several days and can’t even get the courtesy of a return call. Absolutely horrible, no professionalism, pricing is deceptive and no one seems to care.
This company send out representatives to solicit your business constantly despite no solicitation signs. They have knocks on doors at 8pm at night which is just unacceptable. Will never hire them.
This company is the worst my house is a new construction with freshly laid sod they came and kill the sod, then promised to rectify the situation, we’re still waiting, months later! Manager Bruce Berry in Irmo, SC is a fraud and a liar!
Horrible company with poor customer service. Account was billed twice in error by the local branch on 10/25, and I am yet to receive the refund. Everyone has a different response each time you call. They do not communicate with each other, and passes the blame around instead of finding a resolution.
I get so many emails and calls from them about a great “career opportunity”. Finally reached someone in the office who said I’ll remove your contact information. I guess only time will tell.
I walked in and the person at the desk would not acknowledge me, when they did speak, there was no hello, how can I assist you, the only thing that was said…in a rude tone, have a seat Mr. We will get to you when we can. All I was there …
The Louisville manager cleared up an issue that should have not occurred during the first “cold call” from Florida to get our business. We were pleased with his efforts….
LEE BOOKER, 2029 NATONA RD EUCLID, OHIO 44117. I’VE BEEN A CUSTOMER OF TRUE GREEN LAWN CARE SINCE 2011. UNFORTUNATELY EVER YEAR I HAVE TO COMPLAIN ABOUT TRUE GREENS…TECHNICIAN SERVICE, CUSTOMER SERVICE AND GETTING IN TOUCH WITH TRUE …
Very unsatisfied with nutsedge control. Retreated once but did very little to control nutsedge. Also never responended to reimbursement request to refund money I had to spend to do the job I prepaid to perform.
We are very disappointed with the lawn and tree/shrub service that we receive from TruGreen. No need to try to talk with a manager about the issues or concerns that you might have, they won’t call you back.
Be trying to talk to supervisor since 8/27/2018 still no answer. About dead grass on 30 % of my back yard lawn. The kept spary my yard Even if dead grass.
I am please with my system. Mr Williams was the technician and he was very pleasant and professional. We made a boo boo on our first usage and Mr Williams was at My door in short order. I would recommend this to my friends
Killed my grass , come throw a few granules of fertilizer down charge your account. The service is a RIP off they never come when scheduled. …
Satisfied with overall resukrs. However, we required a follow-up visit due to some areas on the perimeter of our backyard where the application didn’t reach, and weeds resulted.
Follow up took care of the issue.
The offices and environment here are professional, very organized and very clean. Be sure not to enter the first elevator when going up to the TruGreen offices though. It’s an old service elevator that definitely doesn’t showcase the cleanliness of the company.
We were very pleased with our tree and shrub specialist as well as our lawn care specialist. They were friendly, professional and committed to providing excellent service.
fraud alert. they said they came by four times and never did. no one ever calls back
I was pretty happy with everything I had done to the lawn this past April. I got alot of information on-line from my contact person about what to expect from that service and the lawn tech did everything that was promised at a reasonable price and the lawn responded well to the treatment.
Well I’ve called to talk about my service and three times there was a two to three hour wait. They said they would call back. But no one called. I’m sure if I wanted to order something they didn’t have a wait!! Super BAD customer service …
Satisfied with what I asked for! My lawn looks great! Love the weed control. My specialist could relax on the sales pitch, but I’m glad he took the time to explain my options…
HORRIBLE service, customer service- there is none! Can’t reach your local office, everyone is Ghosting the client. Call at noon, return calls come in 9pm. I forgot I called. No one can help, pass the buck. Incorrect information given. Terrible. Where is management????
Be prepared to be bombarded with calls if you sign up with them. I signed up with them to have them treat my lawn. They kept calling trying to sell me other services. I told them I wasn’t interested and to quit calling me. I cancelled their service because they would not quit calling me.
Horrible customer service. Called to get a quote for my Rockwall, Texas lawn and the man on the phone hung up on me when I wanted an emailed quote explaining what I would be receiving. I called back and spoke to another man who was more …
my trugreen experience…. I really like the way my lawn now looks. The appearance has improved my pets can enjoy the yard without being bitten by bugs. I will refer TruGreen to all of my friends and neighbors.
This company does not even deserve one star. I have never been promised so many scheduled appointments to be canceled over and over again — mind you I have paid in full a year in advance for these services. I have now had to cancel the …
Overall very satisfied with the service I receive. I have been a TruGreen Customer for many years & have had the competition ringing at my door, but no reason to change. Your Service Specialist are very professional & will always ask to call if any issues arise…
The Pittsburgh division is terrible, we pre-paid ( which was our first mistake), for the whole year in March of 2017, suppose to be 6 services, this is August 10 and only received 2, they have called 4 times to come, all 4 were no shows. We …
Ironically, I was planning on sending an e-mail to TruGreen complimenting the technician who does my lawn. Even without much needed rain, my lawn looks better than it has in a while. Very seldom do I have to pull a weed, and the lawn is green. Thank you.
(Associate)
Writing this on behalf of my wife, her father passed away and she had been trying to get ahold of someone to let them know what happened and that she was gonna …
The STOLE my Uber Cash.And as of 10/17/2022 Still will NOT refund my money.
HORRIBLE CUSTOMER SERVICE!! I would have given a zero if the option was available. Company gives false promotional prices and takes customer credit card information and never schedules service appointments. Called corporate office and …
I had been a customer for 3-4 years and have had issue after issue from issues with my lawn to customer service. I was told by local branch manager that there was no corporate phone number! Very unhappy with never getting any help or care …
I like having prior notice of a visit, and I have found the specialist to be here on the day he’s scheduled. He’s friendly and very professional about doing the applications, etc., and I appreciate the information left in my mailbox …
My most recent experience with TruGreen has been fine. I think their services is cost effective for me when I would’ve have to consider the time, cost, and effort it would be for me to do the job myself. TruGreen services has made my lawn look better.
Very bad customer service over the phone. Manager do not follow up on call back with problems. Serviceman leave service summary on your door and have not done the work. The phone folks say that CDC directed truegreen lawn service personnel …
After using a local service for the past two years with mixed results, I switched to TruGreen and I’m extremely satisfied with the results. A technician finally met me to understand my concerns. Since then, my lawn is much fuller and greener and looking fantastic!
Horrible experience. Signed up for service. Didn’t receive any email wit my account information from trugreen at all. Only charge on credit card from local landscaping company (contracting for trugreen) with worst reviews I have ever seen. …
My lawn has improved a good deal since having TruGreen service. Advance notification of upcoming service is helpful. Reports left by the specialist are good for considering additional services. All in all
money well spent.
By following the advice given last year, and continuing this summer, my lawn looks amazing. No weeds, lush grass, no insect damage. I’m delighted with the result. I’m confident that the on-going care of my lawn specialist will keep it looking good all summer.
My entire front lawn has HUGE burn spots everywhere. I called and they said someone would call me. 12:00 the NEXT day they did call and said someone would be out to access the situation in 72 hours! Seriously?! If I wanted to keep a …
Overall, my lawn looks great. It is thick and lush. Trugreen checks for and eliminates any weeds or unwanted grasses. They always send a follow up email after every treatment to make sure I’m satisfied.
I met with the technician, Nick, on the last visit. We talked about the results from last year and the affect on this year’s results. The lawn was looking better than ever. Now, however, there is a lot of browning occurring. It’s good …
TruGreen killed my yard! Manor was applied on my centipede when the manor label clearly indicates it is for grasses other than centipede. Nitrogen liquid was applied in high amounts in April when nitrogen is NOT indicated for centipede …
Worst company ever! I’m surprised they’re still in business! I’ve spent the last two weeks calling people trying to get someone to look at the lawn they damaged, but can get no response. Only empty promises, Andrew Campbell, the branch …
Since we started our TRUGREEN service our lawn has never looked better!!! The employee who comes out to apply the product really seems to be very knowledgeable. He goes over the details of what he is applying and what the purpose is for, …
Trugreen tells you that someone will be there to do the service then the techs always cancel. Then the agent at trugreen says I’ll have another tech out same day then I get a message sorry we have to reschedule multiple times and I just …
All of the centipede grass in my front yard is dead. I have noticed it was dead even as early as January. The technician kept telling me it was just dormant or that other neighbors had different grass or that it was a tough winter, etc. but …
They will show up at your place even after you cancel service treat yard and send bill. Then if you don’t pay you get sent to collection will never do business with them again. And the people who they have doing the work couldn’t care less about how your yard looks so expect half a job
I think your service is great. My lawn is vastly improved and my shrubbery is lusher and healthier. I have had a couple of incidents where the fertilizer has left lots of yellow patches even when I have followed all water protocols. I do appreciate that you have listened to my concerns and addressed them in a timely fashion.
I am highly disappointed in their service right now. I am a long time customer but feel at this moment that no one is concerned about my business. From 2 and 1/2 hr hold times, to managers promising to get back with you and do not, to …
After being with this company for many years, we realized our surrounding neighbors yards, that took care of their own lawns, looked far better then ours did. We called to speak with a local Tru Green which is not in existence. We were …
Horrible Company! They seriously burned my lawn last year. A supervisor looked at it and admitted it was burned. Somebody was supposed to get back to me which they never did. I finally called and the woman said I had grub damage….not …
They burned my lawn. Too much chemical applied.
After a month they still did not gave me an explanation about what they will do to solve the problem. Terrible customer service
We had 2 years of good service, but this year our lawn looks awful with weeds and bare patches in abundance. We have called and talked to people and left messages to try and meet with a supervisor but OUR CALLS ARE NOT RETURNED BY THE NASHVILLE SUPERVISORY PERSONNEL. They do not stand behind their service.
TruGreen has been a company that truly gives customer service. They are professional and care about the lawns that they treat. If there are any concerns they are there to make sure they are taken care of. My grass is green weeds are gone. My lawn represents their company as a great lawn care service.
The service from TRUGREEN is so bad, my husband would make the boys take trashbags into the hard, pull the weeds with their hands from the root, and spray Roundup on the roots. He did this for years while TRUGREEN treated our yard. Our yard …
I use to have their service but I decided to cancel it, since that I have been receiving unwanted promotional mailing each and every month, I call them but won’t stop. I decided to kept all mailing and as soon as I get to tons my lawyer …
The service is horrible. I have a contract with TruGreen for the mosquito and tick application. I had called to get an extra application on 8/1 and was told that I have my monthly application already scheduled for 8/6. On 8/6, no one …
Feed up with the NO SHOWS and lies about applications that NEVER happen. I have come to the end of my ropes with TruGreen. My very first application that was supposedly performed on my lawn was never performed but your tech marked as being …
Worst experience so far. Have asked for a manager to call me to rectify a situation with scheduling and issues with my lawn – no call yet. Already prepaid for service and now very disappointed with how our lawn looks (brown/dry patches …
Took my Father’s money for years and he has the worst yard on his street. I escalated the issue and a manager waited 23 hours to return my call. Next, the manager said he would go look and call me the next day. He never did. …
Imagine TruGreen shows up and starts spreading chemicals all over your lawn without your permission. That’s what happened to me. TruGreen’s flawed business practice is to service an address without gaining permission of the property …
Signed up for a service plan for our sprinkler system and was told backflow testing would be a part of the plan (our town requires it so i made sure to ask). Received a phone call to verify the same information three times…seemed a …
A year ago Trugreen sprayed our lawn.(2016) Where the chemicals were applied it killed the grass. When the service man came out he said we had mold. It was not their fault. you could see exactly where they sprayed !!!!!! We cancelled …
Routinely it takes over 2-3 hours to talk to a customer service representative. They say and sell that all you need to do is call and request reservicing for free, but then they make it impossible to speak to anyone. Now that is a profitable business model, but it shafts the customer.
Addressed my lawn needs quickly. Attentive service rep and tech did a solid job.
I jumped online to inquire about pricing. After putting my information in I was told that they were unable to process my request and an agent would call to give more information. 5 minutes later ( around 8 at night) I get a call from an …
I wish I could give zero stars. I hired TG to reseed my lawn. I paid the 400 bucks with my AMX and they left a 50 pound bag of grass seed for me to seed myself. I suppose I paid 400 for delivery of a 50 pound bag of grass seed. Since …
If I could give ZERO stars I would-1 is way too generous!! After they killed my lawn last year I was not resigning this year contract! After many calls from Managers promising they would rectify everything I decided to sign up thinking …
As a satisfied, loyal customer, I had to cancel my service in hopes of stopping the relentless upselling calls. It still did not stop. TruGreen should consider the Customer Acquisition cost vs. the alienation of a valuable, long-term …
Had to wait a few weeks for first service to be completed, which wasn’t too big of a deal however I never recieved a call to set it up or talk about lawn health prior to service. First service was completed on 4-15-19, and next service …
Got set up with the TruHealth Lawn Plan to get treated every 4 weeks. First 2 applications were 8 weeks apart and then they tried to come back 2 days later to perform the exact same service. …
Customer Service and Phone systems are antiquated. It took 8 interactions with the phone tree to get the a customer service rep. Once a call back was completed, the rep was unable to read my account correctly and wasted my time and efforts. …
BAD CUSTOMER SERVICE, POOR COMMUNICATION, BAD MANAGEMENT
I have been a Tru-Green customer for 3 years along with several people in my neighborhood. I am upset after talking with a local Tru-Green Manager, Bruce (Irmo, …
The sent two invoice lying saying they came but no sign on my surveillance camera it all, never received notification motion sensor or thru my network ring bell door, and didn’t left any report in my door like first time. …
They are completely getting the job done, when you call to talk to a supervisor, (someone that can make a decision) they won’t talk to you. They just want your money..
I’m not happy presently with TruGreen. I have dandelions in my yard…why????? I called Truegreen last week and was told I a free service would be offered to me but I was due for my regular service the same week. Well come to find out my …
I have had Tru Green for over four years and I have as many weeds as I did when they started treating my yard. The management team is absolutely pathetic. They make appointments they have no intentions of making. They give you their card …
True Green Is the worst lawn service DO NOT use them to care for your lawn. ..They killed my trees and my lawn .. The trees were replaced but I’ve been calling and calling and their yet to fix my issue . …
I live in Jacksonville, FL. In 2014, I hired TruGreen to maintain my NEWLY installed lawn. They say “TruGreen’s scientific approach adds up to a great lawn and it’s time you had a lawn you love”. Well I’m here to tell you that they have …
Stay away unless you don’t mind bad service, bad customer service and not getting what you pay for Trugreen you got me this time but never again. Awful, awful company from sales to service techs to customer service and management. No …
Our TruGreen service tech is excellent in taking care of our lawn. However, the robo-calls from individuals representing TruGreen that we have gotten since December 11, 2015 comes to eight. The person that calls mentions that he/she works …
Extremely disappointed with this company. Signed on for one year at $330 and already billed $380 in month 8. All I wanted was the crabgrass gone but it’s still here and thriving. My wife talked to the local office and they blamed us for …
Awful company. Need to resort to this to have a supervisor to call me back. I pay a year in advance to get treated like this. For every 24-48 he call back promise I wait and call 72 hrs later to say no one’s called me just to be told …
The Trugreen rep who sold me my contract misrepresented what would be included. Then the second treatment,someone called to say they would be there the next day and never came. The District manager came a few weeks later and did the …
Buyer beware!!! Do not do business with Trugreen, especially the Carpentersville, IL location. They have the worse customer service and will not deliver what they promise and what you pay them to do. They are only interested in getting you …
This is the first time I have used a lawn service. We all know corp. could care less about the neg. comments. They hope the pos. will cancel the neg. Here goes I am happy with the bushes and tree service so far. The lawn service one must …
My spouse and I had opted to prepay for a season of Trugreen’s service when we first moved into our home. After the first season we were unsure if we wanted to continue with their service. We randomly got a bill in the mail from them after …
The technicians who service the lawn are usually friendly and efficient. However, the customer service dept is extremely disfunctional. Calling them with a concern or problem is a waste of time. Several times i have received automated …
Another dissatisfied customer but not for servicing reasons. TruGreen does a great job on my lawn. But they are attacking my credit. I use their online portal to pay for services. A Winterization service was done for $270. It was not …
TruGreen has terrible customer service and service providers. They consistently have given us wrong information, have pushy salesmen to add on to our already over-priced services, and are unknowledgeable about lawn care. They killed the …
TruGreen successfully killed my entire back yard and other areas. I have lived in this house for over 17 years and never had bug damaging issues to this extent. The technician did not believe that I had bugs issues until it was to late and …
Four years of annual contracts with TruGreen & our lawn always had weeds, we got multiple notices from the HOA. Then TruGreen doublebilled us and didn’t want to fix it. Now we get nonstop junk mail from them and flyers on the door. …
I have not every seen a company that is as unprofessional as TruGreen. I received a mailer stating that some of my neighbors were using TruGreen and that I should try it. I called the 800 number is spoke to someone. I told them I had tried …
We decided to go with TruGreen in March of 2020. We were told they would do the first treatment the next week. They never did, and they did not respond to the multiple messages we left. We went with another company to prevent our yard being …
What an absolutely worthless and scamming company! Stay far, far away from this scum. We prepaid for a year of service in March of last year. Everything was great until we had them service our sprinkler system. The fools they sent out …
I received a call from Trudy, the automated service, and was informed that I would receive a treatment on my lawn Monday May 10th 2021. That treatment never happened. May 12th I called trugreen and the automated service advised me that the …
Some of the worst customer service I have ever received. I have been with them for years. When they were Scotts I never had a problem with their management calling me and taking care of my problem. Since TruGreen took over you can not call …
Rarely am I able to obtain weed treatment between services when requested. I am told by the telephone service assistants that something will be scheduled the following week. When I call the following week, another assistant tells me that …
This company ruined my grass and I ended up replacing it. I had no issues prior to them coming out. I just wanted to keep up with my lawn and my home, I take pride in being a home owner. Well once they started a few month later I saw my …
They were 100% supposed to call before showing up and give their ADVERTISED FREE ANALYSIS because we just moved here. They show up today at 7am and spray our 2 acres without warning or even admittance (trespassing), billed us almost $200 …
Yard is full of weeds!! Trugreen has been spraying my yard for years. This has been the worst year ever. I have no idea what happened to this company.
We have had Tru Green kill our new grass seed and they have admitted to doing this. We have been calling the so called customer service dept customer service. We have been lied to for almost 1 year. Can’t get any managers on the phone, and no calls back.
Very poor service, never the same tech, wasted time at gated property because they do not follow the instructions. Last but not least, the grass is the worst looking grass in 7 years at this new location. Calls to customer service have been annoying because of the poor communications to date.
TruGreen has some people who work for them that are truly disrespectful and rude to the customers needs. Would not recommend the groveport staff. When you call and complain to the groveport office they over talk you and get no results!!!!!!!!!!
Trugreen sprayed my lawn with weed control & fertilizer on June 2 2021. I don’t have an account with Trugreen they sprayed the wrong yard and they burnt up my lawn to where it’s completely gone. I’ve called numerous times now to inform them …
They push their sales tactics way too hard. Felt very scammy and even after 6 attempts in 48 hours to sell me things they dodged around simple questions. …
I asked for a quote and was pressured to buy a package right away. I wanted to think about it a bit and ask my neighbor how he likes them. They sent an email and said I could sign up there if I decided to buy. Worst decision of the day. …
First week of June they sprayed fertilizer on my shrubs and completely destroyed or damaged countless shrubs and plants. For over 2 1/2 months I’ve tried to resolve this numerous times but it’s obviously no one cares. Pictures have been …
So very done with this company. I signed up for mosquito, flea and tick control. They made an appointment and they cancelled. So it was rescheduled for a much later date. I called and complained and the date was moved up. It was supposed to …
By far true Green is most certainly the worst company a person could hire to take care of their long needs. By reviewing all of the reviews posted to two greens website it is readily apparent that TruGreen and their corporate structure does …
This company should not receive any stars because of the integrity of there tech’s. They constantly say they showed up and rang the doorbell yet never came. Meanwhile I have a camera. My weeds finally are dying after being burnt pulse it’s …
I have technically been a customer since 2013, I say technically because I had been using a local company that trugreen bought in 2019 which I was absorbed into. Every year I have prepayed in full in the spring. Last year (2021) I was a …
Loved the job, my supervisor was very professional a great mentor good heart who tried to be fair but was torn between right and wrong but unfortunately evil prevailed, evil was easier. She wanted to advance with Trugreen and doing the …
They have killed an incredible beautiful lawn and now NO ONE will ever return a call to discuss the situation.
Well, unlike others, I have an attorney that needs something to do, and I am …
I would love to give negative response to everything. Because of what I just witnessed I would not refer them to anyone. I just witnessed one of their employees pull up to a house across the street from me. In front of the the house long …
If you live in Connecticut DO Not USE THiS SERViCE . They burnt my front lawn in may . And now it’s September the lawn haven’t been fixed yet . I have reached out about 20 times and I am still waiting for them to repair what they did .
My father died in the beginning of this year and his TruGreen service was still active. Even after calling to clarify the service that was done, they still are insisting that the bereaved pay. …
I am a person who NEVER leaves reviews. HOWEVER, this company is very unprofessional. I paid for a full year of service. They did my initial applications and after that no one showed up when they were scheduled to come out for follow up …
I couldn’t figure out why I was the only one on my block with Trugreen and Mallard look the worst my lawn is absolutely burnt and it’s absolutely disgusting I love taking pride in my property and now I have to get it back to looking good …
I’ve seen beautiful yard from trugreen it’s a give and take relationship people need to understand that they have to do their part on the lawn side as well which means water it like they tell you to and only mow your grass down a certain …
I am posting this information on the headquarters site in addition to my local branch as I am extremely dissatisfied with TruGreen lawn care service and so are multiple others I spoke with in the neighborhood. …
Our home is 2 and one half years old. Our lawn was full, thick, dark green, and weed-free. …
Sprayed our yard instead of the neighbors left us all neighbors personal information on our door and also left plastic signs thrown all in random places we didn’t know this was done until one of our dogs choked on a sign they found in the …
This company is incompetent of any lawn care or sprinkler system matainance. I live in Texas and Rory from the commercial division has promised me several times that they could “tune up” my Irrigation system and nothing has changed except …
I have been a Trugreen customer for over 10 years. I’m truly disappointed in my last two service visits. On 9/2/22 a true green specialist Shaquone came to my property to render a shrub and tree application. This specialist drove up to my …
Constant problems, went to my next door did there lawn, when done the home owner told the employee he was at the wrong place, went to my home, didn’t do a complete job, but charged me, called in complained, said I will only be charged half …
The worst! I called Trugreen to service my home. I noticed the weeds around my home were getting worse. I called Trugreen and was advised they only covered a portion of my property. I requested they cancel the service and refund my account. …
This company has done nothing but lie, make false service agreements just to get you roped into a year contract. I was sent a bill then had service cancelled 4 times. I call they lie, apologize offer free service which is a joke when I …
Would give 0 stars to trugeen if possible. It is a matter of time before someone makes the news for causing violence to someone regarding their fraudulent business. My lawn looks so much worse 15 months after signing up for their scam. …
The lawn and tree services that we ordered for our home in Hudson FL was always done to an acceptable standard. When we moved from that home we paid for service for the buyers (they are friends, first) for a few months. We also received a …
Please do not use TruGreen you are better off keeping up your own lawn. I prepaid for the year for their service for my bushes and shrubs and my yard, and they literally stop servicing me after like the first two appointments in May of this …
I would give them a zero rating if I could! Problems from day 1. Calls placed for months with the same response, someone call back in 48 hours. 6 months later never hear from anyone. My sod after 6 months is brown and FULL of weeds! The …