IThey were extremely rude and when you go for a scheduled appointment no matter if they are wrong(which they were) or the patient and is wrong , the office staff is not supposed To sit there whispering and to each other about you ,that is terrible customer service.
Go anywhere but here! It was a terrible horrible experience that did not need to be this way.
You would think they would consider their patients are probably worried already …
Very pleasant experience. Everyone from the front desk to the technician to the Doctor was pleasant an helpful. Everything was explained to me in detail and the procedure was performed in a way to provide me with the least amount of discomfort. If I even need radiology services again, I will come here.
Doesn’t look like much, but it is an excellent radiology group. They move you through the process quickly, which is what you want in radiology. Keep in mind that you are dealing with radiology technicians, not doctors. With all the x-rays, …
I did not receive any acknowledgment when I walked in, finally when someone assisted me, they had none of the rite and paperwork, and made me feel like it was my fault. I also never been to a place that asked for my private insurance …
I would give them no stars if I could. Like other reviewers, I went there during covid. They send you a check in text saying ” STAY IN YOUR CAR” in captials. I checked in from the lot, but no one ever came to get me. When I called I was …
On the phone while booking my appointment, I was told multiple times about their Covid protocol. I was told very specifically when I get there to wait in my car in the parking lot, wait for a text message and instructions on how to proceed …
Today I had a radiology appointment. I was given the Covid protocols beforehand. I got to the Brewster location a half hour early. I did the check in through the link they texted me. It said it was successful. I waited, watching patients …
After my visit to Urgent Care this morning with a likely diagnosis of kidney stones, they ordered an ultrasound. I called Northeast Radiology for an appointment and initially there was nothing available in Danbury or Brewster until Monday. …
Hey guys wish I could also leave zero star. They will create an appointment verbally and have no way to truly confirm your appointment. I mis heard 12:45 as 4:45 today. Simple mistakes like this can be taken care of with an email and or …
I had a 12:30 appointment for a mamagraphy which went well and on time. Unfortunately the ultrasound after waiting 45 minutes and the technician wasn’t around I left without the test. There was another tech there but was not who I was …
It’s okay; not every medical facility is perfect, but they are doing their best! I know their staff is caring and will give above and beyond if you ask for help. The radiologists are very experienced, and they do the most for every patient. …
Everybody from the front desk to the MRI Techs were extremely helpful and kind. Especially the MRI techs who helped alleviate my anxiety and talked me through the process. I also got an ultrasound done on a separate day and the experience was just as great.
Execelent treatment from front desk to the Tech person
Was on hold for 35 minutes. Finally hing up
The quality of service is the best I’ve ever experienced having had several of these done over the years, they have been the best.
Very knowlegable..staff courteous..have been having testing done there for years..feel confident going there.
IThey were extremely rude and when you go for a scheduled appointment no matter if they are wrong(which they were) or the patient and is wrong , the office staff is not supposed To sit there whispering and to each other about you ,that is terrible customer service.
They saved my baby’s life! Dr. Lee is amazing! Wonderful place! I’ve been going there for more than 14 years!
Go anywhere but here! It was a terrible horrible experience that did not need to be this way.
You would think they would consider their patients are probably worried already …
Just called again at 3:03;pm fornthe secondvtime and got hung up on again. Hope youball fet better soon.
Wish i could give them 0 star. I’ve been waiting for my results for more than a week, they say they’ll call me back but never do.
Very pleasant experience. Everyone from the front desk to the technician to the Doctor was pleasant an helpful. Everything was explained to me in detail and the procedure was performed in a way to provide me with the least amount of discomfort. If I even need radiology services again, I will come here.
Doesn’t look like much, but it is an excellent radiology group. They move you through the process quickly, which is what you want in radiology. Keep in mind that you are dealing with radiology technicians, not doctors. With all the x-rays, …
I did not receive any acknowledgment when I walked in, finally when someone assisted me, they had none of the rite and paperwork, and made me feel like it was my fault. I also never been to a place that asked for my private insurance …
I would give them no stars if I could. Like other reviewers, I went there during covid. They send you a check in text saying ” STAY IN YOUR CAR” in captials. I checked in from the lot, but no one ever came to get me. When I called I was …
On the phone while booking my appointment, I was told multiple times about their Covid protocol. I was told very specifically when I get there to wait in my car in the parking lot, wait for a text message and instructions on how to proceed …
Today I had a radiology appointment. I was given the Covid protocols beforehand. I got to the Brewster location a half hour early. I did the check in through the link they texted me. It said it was successful. I waited, watching patients …
So accommodating and professional. Definitely recommend this facility especially in an emergency.
Thank you everyone
After my visit to Urgent Care this morning with a likely diagnosis of kidney stones, they ordered an ultrasound. I called Northeast Radiology for an appointment and initially there was nothing available in Danbury or Brewster until Monday. …
Hey guys wish I could also leave zero star. They will create an appointment verbally and have no way to truly confirm your appointment. I mis heard 12:45 as 4:45 today. Simple mistakes like this can be taken care of with an email and or …
I had a 12:30 appointment for a mamagraphy which went well and on time. Unfortunately the ultrasound after waiting 45 minutes and the technician wasn’t around I left without the test. There was another tech there but was not who I was …
It’s okay; not every medical facility is perfect, but they are doing their best! I know their staff is caring and will give above and beyond if you ask for help. The radiologists are very experienced, and they do the most for every patient. …
Everybody from the front desk to the MRI Techs were extremely helpful and kind. Especially the MRI techs who helped alleviate my anxiety and talked me through the process. I also got an ultrasound done on a separate day and the experience was just as great.