Worst customer service I have ever experienced. The owner’s name is Matt and he treats his customer’s with extreme disrespect. Please take your money somewhere else.
Fast install and cool equipment havnt had any issues with customer service. They are ussually timely and very responsive with there service and friendly to deal with.
Owner is rude and argues with customers rather than helping fix the problem. Look no further than the way he replies to customers who leave reviews. Definitely recommend any other provider if you have options.
Very rude owner, disrespectful right off the bat. Claimed to call and email us repeatedly about going over our usage even though we recieved zero calls and 1 email. Not to mention that we have no way to monitor our internet usage. He then …
Matt has gone above and beyond to try and get me internet service and is continuing to find a way to provide it for me. Customer Service at its BEST. Thank you for all you are doing Matt its more than appreciate it and I am looking forward to becoming a customer in the near future!
Great service! Matt, Russ, and Chris know their stuff. The internet works great in Hebron, at my home or business. I would strongly recommend Open Air Wireless to any newcomers, everyone else already has them! Thanks Guys!
After seeking service from three other companies, OAW is the only one who found a way to provide it, and not without significant effort. My residence is in a difficult location, so I’ve been especially impressed by the lengths to which this …
Matt and Russ know their stuff and are always willing to help. The internet service rocks and is very dependable. Best of all you are not dealing with a big corporation you are supporting local people!
Who do you believe? David Meade, Jimmy Slein, and Patman 33 are all the same client. These guys shared a connection and more than tripled the plan usage allotment. After repeated calls and emails that were all ignored we were forced to slow …
The owner is incredibly disrespectful and is absolutely unprofessional. In an attempt to set up my new router, as they LOCKED ME OUT of the one that was currently in use, I was told they’d have to set it up on a static IP address. When …
We have been with Open Air Wireless for 5 years. The customer service is some of the best I have ever experienced. If there is a concern it is address promptly. You can tell they truly enjoy what they do. We couldn’t be happier.
We live out in the Hebron boonies & because of our location with tall trees surrounding all directions of our home, we have had years of poor internet & wireless service. My husband found Open Air Wireless by searching for a company who …
Extremely bad customer service. Was rude and unhelpful as soon as he answered the phone. Lied and said we received multiple emails and phone calls about our data plan when we only received 1 email a week before he randomly shut down our …
Super happy with these people! I feel they went above and beyond for me. There is definitely a plus to dealing with the little guy! Thank you so much for everything Karina! If I didn’t move out of sate I would still be with you 🙂
Matt is an awesome guy, he’s always very prompt, energetic and helpful everytime I’ve gone to call him and set up an installment. Some of the most phenomenal customer service I’ve ever come across in any company. Definitely recommend to anyone who needs rural service and friendly people.
Matt was very helpful by fixing our WiFi issue after the powerful storm we had on Monday. He is a very hard worker, knowledgeable and fast. I am his customer from many years and I will continue to be one.
Had a misunderstanding. Called and spoke to someone in regards to a bill I received. Of course when I had my issue it was right after storms so they were scrambling to get service running. They were going to check with the tech and get back …
Matt and his team work hard and are all very professional! We live in the black hole of Richmond, IL. We had Frontier for many years and cancelled after horrible service. Matt came over and his crew worked hard and got us a good signal. Thanks for everything! Now my son can E-learn with no problem!
Great service
Excellent wifi internet service
Good internet service and good customer service. Local company that takes care of their customers.
Great communication! Glad we got rid of Frontier!
Worst customer service I have ever experienced. The owner’s name is Matt and he treats his customer’s with extreme disrespect. Please take your money somewhere else.
Fast install and cool equipment havnt had any issues with customer service. They are ussually timely and very responsive with there service and friendly to deal with.
Horrible just terrible internet customer service we’re complete jerks and the wifi didn’t work at all it was constantly turning off for no reason
Owner is rude and argues with customers rather than helping fix the problem. Look no further than the way he replies to customers who leave reviews. Definitely recommend any other provider if you have options.
Very rude owner, disrespectful right off the bat. Claimed to call and email us repeatedly about going over our usage even though we recieved zero calls and 1 email. Not to mention that we have no way to monitor our internet usage. He then …
Matt has gone above and beyond to try and get me internet service and is continuing to find a way to provide it for me. Customer Service at its BEST. Thank you for all you are doing Matt its more than appreciate it and I am looking forward to becoming a customer in the near future!
Great service! Matt, Russ, and Chris know their stuff. The internet works great in Hebron, at my home or business. I would strongly recommend Open Air Wireless to any newcomers, everyone else already has them! Thanks Guys!
After seeking service from three other companies, OAW is the only one who found a way to provide it, and not without significant effort. My residence is in a difficult location, so I’ve been especially impressed by the lengths to which this …
Matt and Russ know their stuff and are always willing to help. The internet service rocks and is very dependable. Best of all you are not dealing with a big corporation you are supporting local people!
Who do you believe? David Meade, Jimmy Slein, and Patman 33 are all the same client. These guys shared a connection and more than tripled the plan usage allotment. After repeated calls and emails that were all ignored we were forced to slow …
The owner is incredibly disrespectful and is absolutely unprofessional. In an attempt to set up my new router, as they LOCKED ME OUT of the one that was currently in use, I was told they’d have to set it up on a static IP address. When …
We have been with Open Air Wireless for 5 years. The customer service is some of the best I have ever experienced. If there is a concern it is address promptly. You can tell they truly enjoy what they do. We couldn’t be happier.
We live out in the Hebron boonies & because of our location with tall trees surrounding all directions of our home, we have had years of poor internet & wireless service. My husband found Open Air Wireless by searching for a company who …
Extremely bad customer service. Was rude and unhelpful as soon as he answered the phone. Lied and said we received multiple emails and phone calls about our data plan when we only received 1 email a week before he randomly shut down our …
Super happy with these people! I feel they went above and beyond for me. There is definitely a plus to dealing with the little guy! Thank you so much for everything Karina! If I didn’t move out of sate I would still be with you 🙂
Matt is an awesome guy, he’s always very prompt, energetic and helpful everytime I’ve gone to call him and set up an installment. Some of the most phenomenal customer service I’ve ever come across in any company. Definitely recommend to anyone who needs rural service and friendly people.
Matt was very helpful by fixing our WiFi issue after the powerful storm we had on Monday. He is a very hard worker, knowledgeable and fast. I am his customer from many years and I will continue to be one.
Had a misunderstanding. Called and spoke to someone in regards to a bill I received. Of course when I had my issue it was right after storms so they were scrambling to get service running. They were going to check with the tech and get back …
Matt and his team work hard and are all very professional! We live in the black hole of Richmond, IL. We had Frontier for many years and cancelled after horrible service. Matt came over and his crew worked hard and got us a good signal. Thanks for everything! Now my son can E-learn with no problem!