Pen Air FCU is the largest and oldest local credit union in Pensacola, FL. With 15 locations in NW Florida and Alabama, we are ready to serve you. See more
(Translated by Google) I have a customer from Singapore.. he said he has sent the money to me.. he said I should send the money to the agent for RM200. The money just entered my account. So is he right?? …
I just did a refi and we started off a little bumpy but they were persistent to achieve the goal at hand . And for that I will say great job and it shows that they really try and care about there customers! Thank you
They don’t tell you when you open an account that they will hold check for over two weeks. Completely ruined my ability to buy Christmas gifts. Once the check is released I will be closing my account.
I’ve been using PenAir since 1997. I used them to fiance two cars, 1 mortgage, and a mortgage refinance. I’ve never had any issues with PenAir. All the staff are very friendly. I highly recommend PenAir. Great rates.
Penair used to be a wonderful credit union. The leadership has lost sight of the fact that it’s a membership organization, rather than a bank. The Credit Union has become bloated, and the service is poor. The leadership appears to be …
It was so difficult to find a credit card or credit line after COVID. I desperately needed one in order to fund projects, in my ever expanding real estate rehab business. Pen Air came through. I would not have been in a good situation had they not extended a life line!
Worst customer service ever! If you are using this bank for shared branching don’t they treat you like garbage. If the inside of the bank is closed for any reason don’t use the drive through they won’t take your deposit. If something is …
Within an hour I was in and out with a new account. The rep. went over plenty of details and services that they offer which I thought some of them were very intersting, giving to the county schools for every swipe of your debit card, “Share …
This location has the friendliest service!! Caleb has helped me a few times and is very nice and really went the extra mile for me and it was so appreciated! I will always make the drive to this branch! Highly recommend if you are looking for the right credit union!!
Terrible customer service. Missed a monthly loan payment and have them calling me everyday harassing me and asking when can I make the payment. The payment is going to be made. The details of WHEN is none of their business. Calling and …
Try and get a hold of a human on the phone without your account number and you’ll see reason for my review. PenAir, you should be more accessible to your customers. I was trying to pay an auto-loan and got locked out of my online account. …
Why are you not willing to have a downtown presence? Right now one of live tellers is down as well. Do you not want the business of the business owners downtown? You new management is lacking.
Frustration!! Somehow I failed to sign the check for my monthly payment. You would think that someone would pick up the phone and call for a credit card number so that my payment would not be late and incur late fees. No!!! The check is …
I don’t know about these other people, but the service I’ve received since I opened my account has been stellar. They answer when I call. They respond to my emails, (when I’ve had a need to send one). My car loan payments are on time …
Classic example of a small credit union gone corporate. Don’t think you’re getting typical credit union service here because you will not. This is nothing but big bank in disguise. I had some red flags in the beginning but ignored them. …
This bank is really good if you have time to go in and log in on a actual computer. If you use the app it NEVER works. It constantly says it can’t display the information. No matter where you are. Got a new phone cause they said it had to …
I need a new debit card and usually it takes less then 5 mins. I’m hey took 30 mins. The guy teller didn’t smile and looked mad as hell the whole time he was helping me. I’m never coming back.
Asked teller to withdraw money out of MY account since I am on a family members account I gave her the account I wanted the money withdrawn from TWICE well low and behold she took it out of the WRONG account which I didn’t realize until I …
Somehow an account I just keep at Pen Air was hacked and the hackers managed to use all all the money in the account and overdraft my account. This never would have happened with BOA. (BOA has always erred on the side of caution with my …
I will never bank with Pen Air or it’s affiliates again after the horrible customer service they gave me over the phone when I had someone rob me and take everything from me. The girl I spoke to needs to loose her job including her …
Went in to open two business accounts and mentioned to the lady opening the account that the Credit Union had poor reviews online..she replied that she likes her job and asked me for the second time if I wanted to open an account. She could …
Pen Air is horrible when I comes to resolving a issue that they created ! I put my debit card in atm to pull 800 out . The atm didn’t give me the money said transaction incomplete BUT however they took the 800 off my card ! That was 7 days ago they still haven’t refunded my money !! I’m livid !!!!
This company is TRASH. 2 payments were taken from my account and I called to report. Employee couldn’t do simply math. ( add subtract or multiply)
I called to make payment due to this issue. The recording states “ if you want …
I’ve had recurring issues of fraudulent activity on my bank account. When I bank somewhere I want to know my money is safe. Their customer service is unreachable and ultimately unhelpful when you can get ahold of them. Between their …
I called customer service because I was told fraudulent activity was detected on my card and I needed to contact my bank. I spoke with Jasmine a customer service rep that went the extra mile and took it a step further to make sure my …
(Translated by Google) I have a customer from Singapore.. he said he has sent the money to me.. he said I should send the money to the agent for RM200. The money just entered my account. So is he right?? …
Always been there
Great friendly staff
Always nice and fast
They helped me even at closing.
Good luck trying to speak with a human.
Very friendly & Great Customer service!
They have a walk up teller “Live” open on Saturday
Bring back complimentary cookies yup the lobby and I’ll up out to a five start rating.
Customer service is great, parking leaves a LOT to be desired.
Most stupid place ever have to wait in line for like hour
Called to speak to a representative and was placed on hold and never got to speak with someone. Hung up after 15 mins.
Absolutely the worst credit union on the face of the earth.
Best experience I have ever had with my money. Everything is simple and all employees are so helpful!
The employees were super friendly and I got in and out quickly. Great service and open on Saturday!
I found it almost impossible, well it was impossible to contact pen air by phone with the instructions given by the phone audio system.
I just did a refi and we started off a little bumpy but they were persistent to achieve the goal at hand . And for that I will say great job and it shows that they really try and care about there customers! Thank you
No Open Branches | 30 minute support que | Automated Bots (REGIE) | This bank has terrible service. They want to automate everything.
I love this place. They are friendly and helpful.
I hate that you can’t get change in the drive through. You have to go inside for change now. You don’t deal with a real person in the drive through.
They don’t tell you when you open an account that they will hold check for over two weeks. Completely ruined my ability to buy Christmas gifts. Once the check is released I will be closing my account.
Literally the worst credit union I’ve ever seen. I’m closing my accounts with them. Customer service is aweful.
I’ve been using PenAir since 1997. I used them to fiance two cars, 1 mortgage, and a mortgage refinance. I’ve never had any issues with PenAir. All the staff are very friendly. I highly recommend PenAir. Great rates.
Penair used to be a wonderful credit union. The leadership has lost sight of the fact that it’s a membership organization, rather than a bank. The Credit Union has become bloated, and the service is poor. The leadership appears to be …
It was so difficult to find a credit card or credit line after COVID. I desperately needed one in order to fund projects, in my ever expanding real estate rehab business. Pen Air came through. I would not have been in a good situation had they not extended a life line!
Worst customer service ever! If you are using this bank for shared branching don’t they treat you like garbage. If the inside of the bank is closed for any reason don’t use the drive through they won’t take your deposit. If something is …
Within an hour I was in and out with a new account. The rep. went over plenty of details and services that they offer which I thought some of them were very intersting, giving to the county schools for every swipe of your debit card, “Share …
This location has the friendliest service!! Caleb has helped me a few times and is very nice and really went the extra mile for me and it was so appreciated! I will always make the drive to this branch! Highly recommend if you are looking for the right credit union!!
Terrible customer service. Missed a monthly loan payment and have them calling me everyday harassing me and asking when can I make the payment. The payment is going to be made. The details of WHEN is none of their business. Calling and …
Try and get a hold of a human on the phone without your account number and you’ll see reason for my review. PenAir, you should be more accessible to your customers. I was trying to pay an auto-loan and got locked out of my online account. …
Why are you not willing to have a downtown presence? Right now one of live tellers is down as well. Do you not want the business of the business owners downtown? You new management is lacking.
Frustration!! Somehow I failed to sign the check for my monthly payment. You would think that someone would pick up the phone and call for a credit card number so that my payment would not be late and incur late fees. No!!! The check is …
I don’t know about these other people, but the service I’ve received since I opened my account has been stellar. They answer when I call. They respond to my emails, (when I’ve had a need to send one). My car loan payments are on time …
Classic example of a small credit union gone corporate. Don’t think you’re getting typical credit union service here because you will not. This is nothing but big bank in disguise. I had some red flags in the beginning but ignored them. …
This bank is really good if you have time to go in and log in on a actual computer. If you use the app it NEVER works. It constantly says it can’t display the information. No matter where you are. Got a new phone cause they said it had to …
I need a new debit card and usually it takes less then 5 mins. I’m hey took 30 mins. The guy teller didn’t smile and looked mad as hell the whole time he was helping me. I’m never coming back.
Asked teller to withdraw money out of MY account since I am on a family members account I gave her the account I wanted the money withdrawn from TWICE well low and behold she took it out of the WRONG account which I didn’t realize until I …
Somehow an account I just keep at Pen Air was hacked and the hackers managed to use all all the money in the account and overdraft my account. This never would have happened with BOA. (BOA has always erred on the side of caution with my …
I will never bank with Pen Air or it’s affiliates again after the horrible customer service they gave me over the phone when I had someone rob me and take everything from me. The girl I spoke to needs to loose her job including her …
Went in to open two business accounts and mentioned to the lady opening the account that the Credit Union had poor reviews online..she replied that she likes her job and asked me for the second time if I wanted to open an account. She could …
Pen Air is horrible when I comes to resolving a issue that they created ! I put my debit card in atm to pull 800 out . The atm didn’t give me the money said transaction incomplete BUT however they took the 800 off my card ! That was 7 days ago they still haven’t refunded my money !! I’m livid !!!!
This company is TRASH. 2 payments were taken from my account and I called to report. Employee couldn’t do simply math. ( add subtract or multiply)
I called to make payment due to this issue. The recording states “ if you want …
I’ve had recurring issues of fraudulent activity on my bank account. When I bank somewhere I want to know my money is safe. Their customer service is unreachable and ultimately unhelpful when you can get ahold of them. Between their …
I called customer service because I was told fraudulent activity was detected on my card and I needed to contact my bank. I spoke with Jasmine a customer service rep that went the extra mile and took it a step further to make sure my …