(Translated by Google) It is not the best service provider, but there are not many options in place. The personnel is very friendly. They should improve the quality of their service to keep their customers satisfied. The main thing is …
I have been struggling with Peoples Internet for MONTHS now. Nobody wants to help me. The internet has not been good at all. The speeds are slow and my bill seems to get higher every month. This is absolutely ridiculous!
Albsolute trash. The only reason we get it is because we have no other options. It is a terrible service and they lie about their already overpriced speeds
Horrible ,Rude, ridiculous customer service. Ridiculous prices. I canceled due due customer service before it was ever even installed. Wish I could leave negative stars
I have Peoples fiber at my office and have had for several years. We had an F3 tornado blow through town a year and a half ago and we never lost internet. I also have my VOIP phone system through Peoples and I have fiber to my home and VOIP there as well. I could not be happier.
I see so many “bad” reviews I felt I had to jump in. I lived in Dallas all my life. The internet coverage was okay but not great. Moved to the country and figured it would be awful coverage. My service is great. I pay for the 10 mbps. …
Have used them, of necessity, since moving from the Dallas/Ft. Worth Metroplex.They’re the only game in town, or out of it, for that matter. I have AT&T service for our cell phones, and get a ton of offers re. bundle service, so I can …
Peoples Telephone is a hard working phone company, providing excellent service both in telephone service but also internet, home security, ect. There entire company from the service people, (which are one of the most important and wonderful …
The technicians sent to work in whatever issue we may have are always professional and courteous, and communicate with us clearly what the issue is and the process .
We had every other internet provider in the area and they all promised they were the best. I could bore you with all the b/s that they all said they could provide and couldn’t come close to. As for Peoples they are the best in the business …
Peoples is about the only choice for this part of Texas and they are unresponsive, rude with a service up-time of no more than 70%. Their technicians seem to have no idea how to trouble shoot problems since every time we call about slow …
The worst customer service ever went to go sign up waited all morning just be told no there’s another $250 fee on top of what I’m already paying I’m already but I’ll pay for the equipment outside and inside and all they want to charge me $250 for a poll
Slower than a turtle. It cuts out ALL the time. We’ve been paying for service we don’t have half the time & when we do it is slow. What makes it worse is that earlier this year they sent out letters saying speeds will be doubled from what they were & I cannot see a difference.
Pretty laughable internet service. Unfortunately, nothing else exists out here. I am paying for 6 Mbps and very seldom achieve the speed being purchased. Regarding upload speeds, I average about .64 Mbps. …
Stupidly overpriced, Crappiest, Internet Service. You will never be able to get work done with their connectivity. They don’t have to compete, and it shows.
People’s has been joined by Verizon. That is a great thing. They can even repair your cell phones after your hubby accidently steps on them. 😉 They seem to know their business well and offer many options. …
Honestly tried multiple times to get internet through this company. We waited over a month to see if we could get “fiber internet.” After checking in with them to see if they had an update (maybe twice over the course of a month) they hung up on us. I guess they don’t need money?
This is the worst internet I have had since dial up in the 90s. Drops constantly or is slow as turtles in a syrup race. If I could find another provider in the Pine Mills area I would change!
65$ a month for the slowest internet I’ve ever used… I literally had to go to other people’s houses to do my homework. You can forget downloading a video game or using two Netflix accounts at once . Hate is a complete understatement for this service
VERY slow speed, not much better than dial up. The staff is very nice but the internet service is pitiful. I only use them because of no other choice that I can afford.
Absolutely Horrible Company. Poor attitudes, rude behavior, unapologetic, and overall just a nasty company to deal with. I have opted to pay for wireless internet than to deal with these people and actually I spend just a tad more doing so …
Tried to get service and they could not install for over 2 1/2 weeks because they have so many new clients…..common sense suggestion……hire more people or subcontract out your installs.
Excellent customer service and always professional. Anytime we have had any questions, we always receive help or an answer quickly. I always try to recommend Peoples to others.
The people here are good at acting nice and sweet but are very shady. They will sneak charges on you and when you catch them in the act they close ranks and lie for eachother so they can force you to pay. The service sucks not worth a penny …
I recently got with Peoples and I absolutely love their service.Everytime I have called the resprentives have been wonderful. I am glad I chose them as my internet provider
Paying way too much, $50/month for 5 mb/s. That’s right, 5. Even at such a measly amount our service still cuts out all the time. Wifi has been out for two days now with no tech visit in sight. Just going to pay the cancellation fee and switch to satellite, this company is ridiculous.
I had service with peoples in the Van area. ( connected to the fiber). After the initial setup—it was like clock work……I was more than satisfied with the reception and the service. I’d use them again.
Worst customer service ever! Horrible internet service! Over priced! Steer clear!
They cut off our internet 5 days before we were supposed to have it cut off to …
Very helpful chat with Lindsey in tech support to clarify functionality of WiFi extenders and mesh networks for home use. Now I have a better idea of what to look for.
Everything is awsome, there internet and customer service is awesome. My wife can be on the internet, and the kids are watching YouTube and play xbox at the same time and I’m streaming movies. My background is in IT and they are awesome.
I called today to make changes to my internet service. A very friendly lady named Kim helped me. She answered all of my questioned and got me set up for the changes. She did a wonderful job and was so sweet. Great employee
They are the friendliest and most helpful people I have ever dealt with when doing any kind of business. I would recommend them to everyone. Great service and great team!
Whenever I have had any type of an issue with my service or need changes, the individuals answering the phone have been extremely professional and very helpful. Great customer service!
I highly recommend their service if you cannot get traditional internet access. It is significantly faster than Satellite or 4G hotspots. Their customer service is great.
Unfortunately, I can’t make my rating 0 stars. This “internet” is that bad. Way overpriced slow speed internet at it’s finest. Can’t use 2 devices simultaneously and can barely use 1. Worst internet in Texas. I hope the owner reads this …
The service is HORRIBLE & overpriced for the quality. They are the only option we have in our area in the last 5 years and I can not recall going 1 full day without having issues. Customer Service is friendly but that’s the only nice thing I can say about this company.
The people at Peoples are great.
Very friendly folks. However, the internet service is treable. No up loadspeed at all.And, service goes down alot. There really needs to be a class action law …
We moved to a semi rural area and I was very apprehensive because peoples was the only internet we could get. We got a mid level package and the internet has been working great for gaming, streaming, and using the computer at the same time. For the last 2 months there has been no complaints.
Internet Service is way over priced for a supposedly coop service that does not allow competition in the area. Twice the price for the speeds provided in most other cities. I see their coop all over Emory and Alba working on their non …
Speeds are “okay” with the knowledge of it is the ONLY internet in our area (lake hawkins). However we consistently have NO Internet. A phone call will get you 5-10 days of waiting for a service call and repairs.
I’m so disappointed in their lack of communication. We signed up on April 1st and were told it would be the 16th before they could come out for installation. In the meantime, I was asked if someone could come out just to reassure they can …
I’ve been extremely impressed with the internet service provided as well as their customer service staff. I’ll recommend them to anyone who asks. It’s nice to find a company who still believes in good customer service!
We have been very pleased with the level of customer service online and over the phone since starting our service with Peoples. We appreciate the quick responses and quality of professionalism exhibited by all the staff we have had work on our home.
I am not sure why People Communication has a 1 star rating. I moved from the city to the country and assumed good WiFi would be pretty much impossible, given I live on a dead end road in the woods. I am so surprised. The price is amazing, …
Their Internet service has improved a lot over the last few months. They have also lowered their pricing. Their tech support has been fast and knowledgeable. I am getting the speed I am paying for and their value beats all competitors in my area.
this is the best service i have ever received from an internet company very responsive .I have only had 1 issue in the 2 years I’ve used them and they were on quickly and fixed the problem . very courteous and has very good pricing.
Best internet provider in the area. Load times are quick, service is responsive. Tge few times we’ve had an issue, Peoples technicians have been helpful and friendly and resolved our problems quickly. The best part is the unlimited data at a set price. Highly recommend Peoples Telephone!
Most amazing customer service! The best customer experience I can remember… From the first phone call requesting service, line installation, home installation… I could not ask for anything more. This company and these people are great!
I live in a rural area and have service with Peoples since right after they laid the line on HWY 80. There were kinks at first to work out. We have a tower 70ft tall that helped.Every time I call them they see if they if there is anything …
By far the best internet in the area. Thank goodness that they laid fiber at our street because we have tried all of the local ones and multiple hotspots. There’s no data cap and it’s fast! We have had them for almost 2 years and I felt the need to leave a 5 star review after seeing their low (undesevred) rating. Thanks guys!
Peoples Communications provides our phones and internet for our business in Greenville, TX. It does not get any better than this!! Excellence in every aspect! Thanks People for putting your Customers first.
Some of the customer service is nice but I had contacted tech support that said he was tired of repeating himself cause I asked if he could help me restore my internet (after hour) he let me know he would write a ticket and that’s it. …
Way better quality of similar types of internet. Most wifi internet like this goes out or slows way down when raining but this one actually still lets me game and watch netflix at the same time. Which if you know anything about this type of …
Best customer service I have see in a long time! Everyone was kind and professional…from the 1st phone call all the way to the installers. So far, I am extremely happy with choosing ‘Peoples’ for our internet provider!
Small towns are at the mercy of whatever providers are available. However, Peoples are first rate. There was not a long wait for them to come install, they quickly responded to communication, extremely customer service oriented. I had no issues with my service, even during stormy weather.
They are always friendly and helpful on the phone. They are very quick to respond when there is an issue. Technician came out same day and fixed me up. Very knowledgeable and professional. I am very happy with Peoples.
Just got a notification they are raising our speed and bandwidth for the same price…. with how things are going today that is mindblowing. Nothing bad to say about peoples…. at all couldn’t ask for a better internet provider. PERIOD.
Honest review:
The internet is the worst I have ever had. Way overpriced for the quality. They have no competition out here, other than Hugh’s net. I have to call every month …
Dalton and Fransisco came out today to hook up our internet. Outstanding young men they are. So pleasant and so amazing at what they do. We live way out in the country and the service is awesome. Thank you guys for a great experience.
*UPDATE* after about 5 service calls, seems like they finally got it fixed and we haven’t had any issues in a few weeks now. We also had people’s at our last house and it was great and never went out. Very happy with the service again. …
If anything less than one star was available I would have selected it. The Peoples Internet/Fiber Optics department are absolutely horrible. Their Sub-contractors within the last 2 weeks ran the Fiber Optics tubing down the Wood County …
Two-fold review here. I’m in an area where I can get fiber and nothing but good to say about it. No issues whatsoever. Definitely more expensive than Google Fiber or Fios but that’s understandable due to it being a smaller company. I can …
Very nice people. Very polite and even soft spoken. Very helpful in letting me know I could have saved a long drive by paying online lol. Thank you. ☺️
Just got off a chat session with Lindsey – very professional, patient and knowledgeable – worked through several settings and gave ideas for improving wifi coverage in the home. A very pleasant informative time. Great service
At first it was 5-Star and the best customer service I have ever experienced! For the past couple of months my internet has slowed down and times out constantly, and they tell me it’s normal for my service plan. Why was it so great at …
I only wish I could give 0 stars because the speeds advertised and the speeds we got are not even close. Most days we are lucky to get 1/10th the speed we pay for. The installation was lazy and they put the router in a terrible spot, then …
I’m not going to tell you this is the best Internet Service Provider out there, but in my experience, they’re pretty darn good. Whenever I have needed anything, they’ve been helpful and friendly. The prices are pretty decent, too.
Everybody I dealt with this company have been the most pleasant people to work with. Their installers were professional and courteous explained everything very clearly, and answered all of my questions. I have absolutely no complaints.
We were having a lot of trouble with our internet. Even after upgrading and adding a new line, it still wasn’t working and had us all frustrated and upset. We live in a very rural area in an old farmhouse so without wifi, we are completely …
Haley also did a great job in helping me select the plan I need and arranging the install Will and Marcus did a great job with the install being efficient and professional. The price for the service seems reasonable to me and I have had no issues with the service being down Great experience so far!
I was an original Connextions Telcom customer at my home in Forney and have since brought their service into my place of business in Royse City. Though we do not get the highest bandwidth available on the market I know it is not because of …
Jacob and Clayton came to install my internet today and they were very professional and did their job quickly. If they are an indication of what my experience will be with Peoples, I will be very happy. I would gladly recommend this company to family and friends.
Our local cable internet company has been terrible from day one. We finally found peoples at the recommendation of a few friends and after several years with Peoples for our internet we are still extremely satisfied. We rarely have an outage, and when one happens, they are crazy fast to fix it!
Any time I have had an issue with my service or equipment they respond immediately and all the people are courteous and friendly. In today’s world of NO customer service or from a country where you cannot have much of a conversation they are great, well they should be, the’re in East Texas!
This experience started with a phone call, Haley Potts
Answered all my questions in a very professional manner, she told me what I had to do to get started and made the process easy and very quick! Thank you Haley, …
We have had Peoples telephone service at our lake house for 18 years. Last month we had internet service installed. Any time we have had any interaction with employees of Peoples, it has been an exceptionally pleasant experience. The …
We moved here 13 years ago. Peoples is our only option for internet, they have a monopoly here. We have to have internet because we have a disabled daughter and I have to video conference and file paperwork with the state because of her, …
We just moved over to People but so far we have been really impressed with the service and the people. The church that we attend has been using them for over a year now and has good success so this helped us to make our decision to switch …
We had Peoples Internet in Van, Texas, and were some of the first to sign up for the fiber optic internet when it was offered in Van. Peoples has great service, great people, and always had quality fiber optic internet that was quick and …
The online chat is so easy and very quick to be helped. The ladies that I’ve talked to a few times at the call center are so very nice and don’t treat you like they’re robots! We have enjoyed Peoples services way more than AT&T!
Joel was very nice and went beyond just installing the internet. He talked to my 94 year “young” mom and answered all questions. Also, he crawled up, in the air, VERY high!
Peoples has been great to work with in getting us set up for home internet. The installers, Dalton & Joel were fast, efficient and we’re great to deal with!
I recommend People’s to any one that is looking for new or better internet/phone service. Their customer service is excellent across the board, from calling to set up or ask questions, to billing, IT help, to the installers that come out …
This company has been great to provide fast and reliable internet. Their customer service is great although I’ve only had to call once in all the years I’ve had service. We stream TV and my son is a gamer and this internet has handled it all.
We were worried when we learned this company we had never heard of was the only provider in our Forney neighborhood, but they have been absolutely amazing to work with. We have one of the higher tier internet services, multiple streaming …
If I could give 0 stars I would. This internet provider is the worst. I pay a premium for their services and my internet is down more than I am able to use it. Due to them being the only provider available (apart from satellite) in my …
My man Daniel? He was awesome. Was calling to get my speed upped, which he handled without breaking a sweat. And he was great to talk to, awesome and made me feel just happy to be on the phone with him. I’d give him 5 stars even if he hadn’t been able to help me!
Worst customer service ever. I’ve been having trouble for weeks now. You call tech support and they “escalate” your ticket only to never have someone call you back. I’m supposed to be getting 25 mbps. I’ve never got close to that. If I’m lucky I get 10.Currently looking for a new provider.
Would never recommend after giving a month’s notice to disconnect service due to moving they throttled my speed to almost nothing… such poor service to begin with but throttling speed after I paid for it is bad business practices. …
Service exceeds expectations! Installers Dalton and Joel were courteous and professional. Customer service Daniel was very helpful getting set up. Very pleased with Peoples!
Jacob and Dalton quickly got out internet installed and were so pleasant to deal with. Extremely satisfied with my choice to go with People’s!!! Highly recommend using them.
I have been a customer for many years and get great customer service from Peoples. On the rare occasion I have had a problem they quickly came out and fixed it. A big thanks to Brian and the rest of the Tech’s for the great job they do to keep our internet up and running.
Joel Head and Dalton Young were awesome. Quick and precise service. Outstanding reps for the company and nothing but praise for their efficient and timely service.
I needed good internet service without all the extras and headaches. I got far more that I had expected form Peoples. All my past internet providers were terrible. Peoples has shocked and amazed me as to what customer service and care …
Dalton and Mason came out to install internet service for me. They were very friendly and knowledgeable. It only took them less than an hour. I am enjoying my internet service!
Peoples Communication and its internet arm IGNYTE EDGE has been a lifesaver for the rural folks who have limited or no access at all to fast internet. This company created the needed infrastructure in our small community, building the …
Exceptional customer service! I love that when you call Peoples you immediately are connected with a REAL person. Internet works great as we have never had any issues streaming or having a strong connection with all devices.
We’re on the Hunt County side of Royse City and our internet service through People’s has been excellent. We get fantastic speeds at the low, basic price point. And we’ve even seen a couple of boosts in bandwidth over the past couple of years without a price increase!
Our internet service is constantly going down about 3-4 times a month. Our router is in our attic and my husband has to go up there to restart it every time. We pay too much for this service for it to go out often.
My internet goes out at least one or twice a month and when I call in you are routed to technical support and they walk you through a series of steps to get you internet working (Hint Hint it never works). They create an open ticket and no …
Internet doesn’t work most of the time and constantly having to reconnect all our devices to it. Always buffering in the middle of everything if we can get it to work. Highly recommend against them. Especially if you’ve got a smart home …
I wish I could give this company 0 stars. I’m in a rural area & the 4g fixed wireless is a scam & a joke of a service. It’s ALWAYS down. Everyday. If it isn’t down then it’s so SLOW that it might as well just be out. I used to have the 25mb …
Hands down the absolute worst internet I have ever had. Constantly turning on and off. Frequently needing to unplug and plug back in. I pay for very good internet and I still have troubles constantly. I get better internet just using my …
I have had a great experience using this company for the past couple of years. We have very rarely had any outage issues and when we do, it is very easy to get ahold of someone for an update. Highly recommend!
Peoples Ignyte broadband service is phenomenal! We live in a very rural area and I thought getting this type of service was not feasible. We stream all our television and I work from home because of this service. We also had a minor issue …
I work at home and need my Internet every day to perform my job. On December 14th, my Internet was not working properly. It was before 7:00 am and I called People’s. I was surprised to hear they had 24 hour assistance. After leading me …
We struggled with service for awhile. The right people found out. Sent service techs out immediately and have restored my confidence is this service. A+ and huge thank you to the techs that came out today.
Joel Head and Dalton Young made our installation very easy for us. Instead of asking a lot of questions they went right to work in a professional manner and installed our service in a timely manner. …
People’s have terrible techs and customer support. I really hate doing business with the the people that work in my area. The women on the phone has no knowledge nor wants to help anyone. I really don’t see this company lasting long.
Lindsey was SUPER helpful over the chat; response time was so quick, and she helped me resolve the issue we were experiencing within 2 minutes!! Thank you, Lindsey! I love that you all are a local, trustworthy, and great internet provider.
We were recommended to Peoples from our neighbor who had great things to say and I am glad we took their advice! Dalton and Joel were very professional, friendly and knowledgeable on their system when they came for the install. They …
The WORST internet in the world!!! Sure they are nice when you call but, the tech’s are lazy liars. Its unfortunate that rural areas have no other options..
I honestly wish I was able to give this company 0 stars. They charge an extra monthly fee for service related issues which I think is ridiculous since they are already charging the customer an exaggerated fee for service in the first place. …
Very poor customer service. Called them to report internet issues on a Tuesday. Then it went out completely on Friday. They wouldn’t do anything about it. Went all weekend with no internet or TV. We will be getting aTV satellite service since Peoples is not reliable.
I’ve never had a problem with People’s. Daniel, is a wonderful person and can brighten anyone’s day. He deserves all 5 stats and more!! His customer service is on point!
I choose peoples because the equipment was already here from previous owner. I guess they were satisfied with getting half the speed they were paying for. Being a new customer my only tech support is 8-5 and I leave at 4 AM and return at 8 pm. So I am not sure how this can be improved
The service is amazing. The speeds are great and I love that I can call support and not have to talk to a machine for 30 minutes before speaking to someone. They had a tech out the same day to fix my issue and have not had any issues since.
This internet service provider sucks! Recently, our internet has been going out randomly. We contacted them and they told us that it was our fault and that we had to many devices. But, we have always had the same amount of devices and have …
As far as the service goes it is alright. But as far as getting some to help get things fixed is like pulling teeth. I have been with out internet for a week and we, like many others stream for everything, sport, movies, and TV shows. I …
Peoples Internet has brought high speed internet to an area that had very slow unreliable internet. Along with the fast speeds the customer service has been fantastic. The tech that has come out was knowledgeable and friendly. The customer service operator the attentive and helpful over the phone.
This is the best customer service I have ever experienced. They always take my calls, never put me on hold and when the rare outage happens, they handle it immediately. They also go above and beyond to help an old blind guy like me have a …
(Translated by Google) It is not the best service provider, but there are not many options in place. The personnel is very friendly. They should improve the quality of their service to keep their customers satisfied. The main thing is …
I have been struggling with Peoples Internet for MONTHS now. Nobody wants to help me. The internet has not been good at all. The speeds are slow and my bill seems to get higher every month. This is absolutely ridiculous!
Good internet
Just Awful.
Very helpful and friendly!!!
Great customer service
Great customer service!!!
Great people great company
Great service!
Great place to work!
Great people to do business with.
People’s rocks for bringing fiber
Helpful, quality service, and great customer service!!
Very helpful and professional. Internet service inquiry. $$
I know I paid the internet bill and it’s not working
Great support, very responsive.
Professional and Reliable with great customer service
Internet sucks cant play online gaming and internet is always going out
Very professional and great customer service!
Full, complete tackle store. Friendly folk.
Very friendly service. Excellent responsiveness.
I’m happy to recommend this Internet service.
Starts out strong like all the others and then chokes it down Until you leave.
great customer service and great services to the public!
They were quick and super nice!
Very friendly staff. My family has worked with them all my life.
Miss Laney Was/ And always is extremely helpful!!!!
Great reliability, good service, and good techs. Use the ignite service
You can tell they value you as a customer and you always get a real life person when you call!
The worst internet I’ve ever used.
They have always taken care of us quickly
Brenda is very professional and helpful!! Ansered all my questions before I asked them!
Wish I could give 0 stars, what kind of company charges a premium and does not provide after and weekend hours for help to correct issues.
Great service
Best Internet provider!!!! The service and technical support is amazing!!!! I love People’s!!!!
This is an excellent company with top notch customer service and employees!!
Great company with AMAZING employees! Kind,courteous, and always very helpful
Awful company. Save your time and money and use a different provider.
Worst internet service in the world. I am selling my house and moving, just to get away from People’s internet service.
…friends retirement celebration. Those folks throw a good BBQ!
They give the best service for where we are and are always will to help when you have a problem.
Albsolute trash. The only reason we get it is because we have no other options. It is a terrible service and they lie about their already overpriced speeds
the customer service there is the best around!!! love that place.
Peoples is always there to help. If there is a minor problem they are out to your house in no time to correct the problem. They are very professional.
High speed internet in Van, TX! My what a vast improvement! Thanks to Peoples!!!
Internet is flaking out quite a bit. Since I stream my T.V. it is very annoying and feeling like I am over paying for my service.
Horrible ,Rude, ridiculous customer service. Ridiculous prices. I canceled due due customer service before it was ever even installed. Wish I could leave negative stars
So over priced its ridiculous really. Unfortunately where I live your Only allowed their service or I’d find a better rate elsewhere no doubt.
Great service. Really fast speeds
Great service. Fast internet. Always helpful.
always competent, available tech support 24/7
Amazing Customer Service fast – friendly – caring for my needs … Great Job keep up the awesome work that y’all do 🙂
I have Peoples fiber at my office and have had for several years. We had an F3 tornado blow through town a year and a half ago and we never lost internet. I also have my VOIP phone system through Peoples and I have fiber to my home and VOIP there as well. I could not be happier.
Friendly Service! Reliable, competitive telecommunications. A definite community caring company as well.
I see so many “bad” reviews I felt I had to jump in. I lived in Dallas all my life. The internet coverage was okay but not great. Moved to the country and figured it would be awful coverage. My service is great. I pay for the 10 mbps. …
Have used them, of necessity, since moving from the Dallas/Ft. Worth Metroplex.They’re the only game in town, or out of it, for that matter. I have AT&T service for our cell phones, and get a ton of offers re. bundle service, so I can …
60 dollars a month for 10mb download and youll be lucky to get 3
Quality customer service. Fast affordable internet
Love the Service and love the Speed. I depend on this internet for Job and TV viewings and have not been let down. 2 YEAR CUSTOMER NOW
Peoples Telephone is a hard working phone company, providing excellent service both in telephone service but also internet, home security, ect. There entire company from the service people, (which are one of the most important and wonderful …
The technicians sent to work in whatever issue we may have are always professional and courteous, and communicate with us clearly what the issue is and the process .
We had every other internet provider in the area and they all promised they were the best. I could bore you with all the b/s that they all said they could provide and couldn’t come close to. As for Peoples they are the best in the business …
Peoples team has always done a fantastic job and I highly recommend them!!
Just got my fiber optic yesterday & the service is great! Friendly workers..fast & curtious! Thanks!!
Peoples is about the only choice for this part of Texas and they are unresponsive, rude with a service up-time of no more than 70%. Their technicians seem to have no idea how to trouble shoot problems since every time we call about slow …
The worst customer service ever went to go sign up waited all morning just be told no there’s another $250 fee on top of what I’m already paying I’m already but I’ll pay for the equipment outside and inside and all they want to charge me $250 for a poll
Rather than detail my experience, here is the latest email I sent to their customer support department. Enjoy: …
Slower than a turtle. It cuts out ALL the time. We’ve been paying for service we don’t have half the time & when we do it is slow. What makes it worse is that earlier this year they sent out letters saying speeds will be doubled from what they were & I cannot see a difference.
Peoples customer service is great. I haven’t experienced any problems with my service, but when I call with questions they quickly help.
Great service and install techs were awesome
Pretty laughable internet service. Unfortunately, nothing else exists out here. I am paying for 6 Mbps and very seldom achieve the speed being purchased. Regarding upload speeds, I average about .64 Mbps. …
Stupidly overpriced, Crappiest, Internet Service. You will never be able to get work done with their connectivity. They don’t have to compete, and it shows.
People’s has been joined by Verizon. That is a great thing. They can even repair your cell phones after your hubby accidently steps on them. 😉 They seem to know their business well and offer many options. …
Honestly tried multiple times to get internet through this company. We waited over a month to see if we could get “fiber internet.” After checking in with them to see if they had an update (maybe twice over the course of a month) they hung up on us. I guess they don’t need money?
This is the worst internet I have had since dial up in the 90s. Drops constantly or is slow as turtles in a syrup race. If I could find another provider in the Pine Mills area I would change!
65$ a month for the slowest internet I’ve ever used… I literally had to go to other people’s houses to do my homework. You can forget downloading a video game or using two Netflix accounts at once . Hate is a complete understatement for this service
VERY slow speed, not much better than dial up. The staff is very nice but the internet service is pitiful. I only use them because of no other choice that I can afford.
Absolutely Horrible Company. Poor attitudes, rude behavior, unapologetic, and overall just a nasty company to deal with. I have opted to pay for wireless internet than to deal with these people and actually I spend just a tad more doing so …
Tried to get service and they could not install for over 2 1/2 weeks because they have so many new clients…..common sense suggestion……hire more people or subcontract out your installs.
Excellent customer service and always professional. Anytime we have had any questions, we always receive help or an answer quickly. I always try to recommend Peoples to others.
The people here are good at acting nice and sweet but are very shady. They will sneak charges on you and when you catch them in the act they close ranks and lie for eachother so they can force you to pay. The service sucks not worth a penny …
They handled al my calls with respect and attention. Each time I’ve needed service, the tech’s ahve always been professional and friendly.
I recently got with Peoples and I absolutely love their service.Everytime I have called the resprentives have been wonderful. I am glad I chose them as my internet provider
Paying way too much, $50/month for 5 mb/s. That’s right, 5. Even at such a measly amount our service still cuts out all the time. Wifi has been out for two days now with no tech visit in sight. Just going to pay the cancellation fee and switch to satellite, this company is ridiculous.
Awesome customer service. A company that understands the needs of their customer.
Lindsay Yeager with People’s Intercom did a great job helpful me with my connection and user error. She was patient and helpful.
I had service with peoples in the Van area. ( connected to the fiber). After the initial setup—it was like clock work……I was more than satisfied with the reception and the service. I’d use them again.
Worst customer service ever! Horrible internet service! Over priced! Steer clear!
They cut off our internet 5 days before we were supposed to have it cut off to …
Very helpful chat with Lindsey in tech support to clarify functionality of WiFi extenders and mesh networks for home use. Now I have a better idea of what to look for.
Everything is awsome, there internet and customer service is awesome. My wife can be on the internet, and the kids are watching YouTube and play xbox at the same time and I’m streaming movies. My background is in IT and they are awesome.
Lindsey was awesome and helped me manage my account quickly.
thank you!!!
I called today to make changes to my internet service. A very friendly lady named Kim helped me. She answered all of my questioned and got me set up for the changes. She did a wonderful job and was so sweet. Great employee
They have brought in fiber to an area that only provided DSL!!! Could not be happier with the well priced service I am provided with!
They are the friendliest and most helpful people I have ever dealt with when doing any kind of business. I would recommend them to everyone. Great service and great team!
Whenever I have had any type of an issue with my service or need changes, the individuals answering the phone have been extremely professional and very helpful. Great customer service!
I highly recommend their service if you cannot get traditional internet access. It is significantly faster than Satellite or 4G hotspots. Their customer service is great.
Unfortunately, I can’t make my rating 0 stars. This “internet” is that bad. Way overpriced slow speed internet at it’s finest. Can’t use 2 devices simultaneously and can barely use 1. Worst internet in Texas. I hope the owner reads this …
The service is HORRIBLE & overpriced for the quality. They are the only option we have in our area in the last 5 years and I can not recall going 1 full day without having issues. Customer Service is friendly but that’s the only nice thing I can say about this company.
Super fast customer service every time. Love the fact everything can be handled via their chat services. 😊 …
The people at Peoples are great.
Very friendly folks. However, the internet service is treable. No up loadspeed at all.And, service goes down alot. There really needs to be a class action law …
We moved to a semi rural area and I was very apprehensive because peoples was the only internet we could get. We got a mid level package and the internet has been working great for gaming, streaming, and using the computer at the same time. For the last 2 months there has been no complaints.
Worse company ever if I could give lower than 1 I would
Internet Service is way over priced for a supposedly coop service that does not allow competition in the area. Twice the price for the speeds provided in most other cities. I see their coop all over Emory and Alba working on their non …
Speeds are “okay” with the knowledge of it is the ONLY internet in our area (lake hawkins). However we consistently have NO Internet. A phone call will get you 5-10 days of waiting for a service call and repairs.
Dalton Young and Joel Head were very helpful and professional while doing our installation.
I’m so disappointed in their lack of communication. We signed up on April 1st and were told it would be the 16th before they could come out for installation. In the meantime, I was asked if someone could come out just to reassure they can …
I’ve been extremely impressed with the internet service provided as well as their customer service staff. I’ll recommend them to anyone who asks. It’s nice to find a company who still believes in good customer service!
We have been very pleased with the level of customer service online and over the phone since starting our service with Peoples. We appreciate the quick responses and quality of professionalism exhibited by all the staff we have had work on our home.
I am not sure why People Communication has a 1 star rating. I moved from the city to the country and assumed good WiFi would be pretty much impossible, given I live on a dead end road in the woods. I am so surprised. The price is amazing, …
Their Internet service has improved a lot over the last few months. They have also lowered their pricing. Their tech support has been fast and knowledgeable. I am getting the speed I am paying for and their value beats all competitors in my area.
this is the best service i have ever received from an internet company very responsive .I have only had 1 issue in the 2 years I’ve used them and they were on quickly and fixed the problem . very courteous and has very good pricing.
Best internet provider in the area. Load times are quick, service is responsive. Tge few times we’ve had an issue, Peoples technicians have been helpful and friendly and resolved our problems quickly. The best part is the unlimited data at a set price. Highly recommend Peoples Telephone!
Most amazing customer service! The best customer experience I can remember… From the first phone call requesting service, line installation, home installation… I could not ask for anything more. This company and these people are great!
I live in a rural area and have service with Peoples since right after they laid the line on HWY 80. There were kinks at first to work out. We have a tower 70ft tall that helped.Every time I call them they see if they if there is anything …
By far the best internet in the area. Thank goodness that they laid fiber at our street because we have tried all of the local ones and multiple hotspots. There’s no data cap and it’s fast! We have had them for almost 2 years and I felt the need to leave a 5 star review after seeing their low (undesevred) rating. Thanks guys!
Peoples Communications provides our phones and internet for our business in Greenville, TX. It does not get any better than this!! Excellence in every aspect! Thanks People for putting your Customers first.
Some of the customer service is nice but I had contacted tech support that said he was tired of repeating himself cause I asked if he could help me restore my internet (after hour) he let me know he would write a ticket and that’s it. …
Way better quality of similar types of internet. Most wifi internet like this goes out or slows way down when raining but this one actually still lets me game and watch netflix at the same time. Which if you know anything about this type of …
Best customer service I have see in a long time! Everyone was kind and professional…from the 1st phone call all the way to the installers. So far, I am extremely happy with choosing ‘Peoples’ for our internet provider!
Small towns are at the mercy of whatever providers are available. However, Peoples are first rate. There was not a long wait for them to come install, they quickly responded to communication, extremely customer service oriented. I had no issues with my service, even during stormy weather.
They are always friendly and helpful on the phone. They are very quick to respond when there is an issue. Technician came out same day and fixed me up. Very knowledgeable and professional. I am very happy with Peoples.
Just got a notification they are raising our speed and bandwidth for the same price…. with how things are going today that is mindblowing. Nothing bad to say about peoples…. at all couldn’t ask for a better internet provider. PERIOD.
Honest review:
The internet is the worst I have ever had. Way overpriced for the quality. They have no competition out here, other than Hugh’s net. I have to call every month …
Highly recommend! I wouldn’t choose another. Fast, very reliable and professional. Great service providers.
Dalton and Fransisco came out today to hook up our internet. Outstanding young men they are. So pleasant and so amazing at what they do. We live way out in the country and the service is awesome. Thank you guys for a great experience.
*UPDATE* after about 5 service calls, seems like they finally got it fixed and we haven’t had any issues in a few weeks now. We also had people’s at our last house and it was great and never went out. Very happy with the service again. …
If anything less than one star was available I would have selected it. The Peoples Internet/Fiber Optics department are absolutely horrible. Their Sub-contractors within the last 2 weeks ran the Fiber Optics tubing down the Wood County …
Two-fold review here. I’m in an area where I can get fiber and nothing but good to say about it. No issues whatsoever. Definitely more expensive than Google Fiber or Fios but that’s understandable due to it being a smaller company. I can …
Very nice people. Very polite and even soft spoken. Very helpful in letting me know I could have saved a long drive by paying online lol. Thank you. ☺️
Just got off a chat session with Lindsey – very professional, patient and knowledgeable – worked through several settings and gave ideas for improving wifi coverage in the home. A very pleasant informative time. Great service
At first it was 5-Star and the best customer service I have ever experienced! For the past couple of months my internet has slowed down and times out constantly, and they tell me it’s normal for my service plan. Why was it so great at …
I only wish I could give 0 stars because the speeds advertised and the speeds we got are not even close. Most days we are lucky to get 1/10th the speed we pay for. The installation was lazy and they put the router in a terrible spot, then …
I’m not going to tell you this is the best Internet Service Provider out there, but in my experience, they’re pretty darn good. Whenever I have needed anything, they’ve been helpful and friendly. The prices are pretty decent, too.
Everybody I dealt with this company have been the most pleasant people to work with. Their installers were professional and courteous explained everything very clearly, and answered all of my questions. I have absolutely no complaints.
We were having a lot of trouble with our internet. Even after upgrading and adding a new line, it still wasn’t working and had us all frustrated and upset. We live in a very rural area in an old farmhouse so without wifi, we are completely …
Haley also did a great job in helping me select the plan I need and arranging the install Will and Marcus did a great job with the install being efficient and professional. The price for the service seems reasonable to me and I have had no issues with the service being down Great experience so far!
I was an original Connextions Telcom customer at my home in Forney and have since brought their service into my place of business in Royse City. Though we do not get the highest bandwidth available on the market I know it is not because of …
Jacob and Clayton came to install my internet today and they were very professional and did their job quickly. If they are an indication of what my experience will be with Peoples, I will be very happy. I would gladly recommend this company to family and friends.
Our local cable internet company has been terrible from day one. We finally found peoples at the recommendation of a few friends and after several years with Peoples for our internet we are still extremely satisfied. We rarely have an outage, and when one happens, they are crazy fast to fix it!
Any time I have had an issue with my service or equipment they respond immediately and all the people are courteous and friendly. In today’s world of NO customer service or from a country where you cannot have much of a conversation they are great, well they should be, the’re in East Texas!
Update: Neighbors two properties over have fiber, but we still cannot get it.
If I could leave less than one star I would. They DO NOT CARE about providing …
This experience started with a phone call, Haley Potts
Answered all my questions in a very professional manner, she told me what I had to do to get started and made the process easy and very quick! Thank you Haley, …
We have had Peoples telephone service at our lake house for 18 years. Last month we had internet service installed. Any time we have had any interaction with employees of Peoples, it has been an exceptionally pleasant experience. The …
We moved here 13 years ago. Peoples is our only option for internet, they have a monopoly here. We have to have internet because we have a disabled daughter and I have to video conference and file paperwork with the state because of her, …
We have service when the rest of the neighborhood doesn’t! For a 1/4 of the price!
We just moved over to People but so far we have been really impressed with the service and the people. The church that we attend has been using them for over a year now and has good success so this helped us to make our decision to switch …
We had Peoples Internet in Van, Texas, and were some of the first to sign up for the fiber optic internet when it was offered in Van. Peoples has great service, great people, and always had quality fiber optic internet that was quick and …
The online chat is so easy and very quick to be helped. The ladies that I’ve talked to a few times at the call center are so very nice and don’t treat you like they’re robots! We have enjoyed Peoples services way more than AT&T!
Joel was very nice and went beyond just installing the internet. He talked to my 94 year “young” mom and answered all questions. Also, he crawled up, in the air, VERY high!
Peoples has been great to work with in getting us set up for home internet. The installers, Dalton & Joel were fast, efficient and we’re great to deal with!
I recommend People’s to any one that is looking for new or better internet/phone service. Their customer service is excellent across the board, from calling to set up or ask questions, to billing, IT help, to the installers that come out …
This company has been great to provide fast and reliable internet. Their customer service is great although I’ve only had to call once in all the years I’ve had service. We stream TV and my son is a gamer and this internet has handled it all.
We were worried when we learned this company we had never heard of was the only provider in our Forney neighborhood, but they have been absolutely amazing to work with. We have one of the higher tier internet services, multiple streaming …
If I could give 0 stars I would. This internet provider is the worst. I pay a premium for their services and my internet is down more than I am able to use it. Due to them being the only provider available (apart from satellite) in my …
It’s okay.
The reason why I put three stars is because at times the internet is okay but …
My man Daniel? He was awesome. Was calling to get my speed upped, which he handled without breaking a sweat. And he was great to talk to, awesome and made me feel just happy to be on the phone with him. I’d give him 5 stars even if he hadn’t been able to help me!
Worst customer service ever. I’ve been having trouble for weeks now. You call tech support and they “escalate” your ticket only to never have someone call you back. I’m supposed to be getting 25 mbps. I’ve never got close to that. If I’m lucky I get 10.Currently looking for a new provider.
Would never recommend after giving a month’s notice to disconnect service due to moving they throttled my speed to almost nothing… such poor service to begin with but throttling speed after I paid for it is bad business practices. …
Service exceeds expectations! Installers Dalton and Joel were courteous and professional. Customer service Daniel was very helpful getting set up. Very pleased with Peoples!
Jacob and Dalton quickly got out internet installed and were so pleasant to deal with. Extremely satisfied with my choice to go with People’s!!! Highly recommend using them.
I have been a customer for many years and get great customer service from Peoples. On the rare occasion I have had a problem they quickly came out and fixed it. A big thanks to Brian and the rest of the Tech’s for the great job they do to keep our internet up and running.
Joel Head and Dalton Young were awesome. Quick and precise service. Outstanding reps for the company and nothing but praise for their efficient and timely service.
I needed good internet service without all the extras and headaches. I got far more that I had expected form Peoples. All my past internet providers were terrible. Peoples has shocked and amazed me as to what customer service and care …
Dalton and Mason came out to install internet service for me. They were very friendly and knowledgeable. It only took them less than an hour. I am enjoying my internet service!
Peoples Communication and its internet arm IGNYTE EDGE has been a lifesaver for the rural folks who have limited or no access at all to fast internet. This company created the needed infrastructure in our small community, building the …
We became customers today. Dalton was our installer. He was respectful and friendly, as well as efficient. …
Exceptional customer service! I love that when you call Peoples you immediately are connected with a REAL person. Internet works great as we have never had any issues streaming or having a strong connection with all devices.
We’re on the Hunt County side of Royse City and our internet service through People’s has been excellent. We get fantastic speeds at the low, basic price point. And we’ve even seen a couple of boosts in bandwidth over the past couple of years without a price increase!
Our internet service is constantly going down about 3-4 times a month. Our router is in our attic and my husband has to go up there to restart it every time. We pay too much for this service for it to go out often.
My internet goes out at least one or twice a month and when I call in you are routed to technical support and they walk you through a series of steps to get you internet working (Hint Hint it never works). They create an open ticket and no …
Internet doesn’t work most of the time and constantly having to reconnect all our devices to it. Always buffering in the middle of everything if we can get it to work. Highly recommend against them. Especially if you’ve got a smart home …
I wish I could give this company 0 stars. I’m in a rural area & the 4g fixed wireless is a scam & a joke of a service. It’s ALWAYS down. Everyday. If it isn’t down then it’s so SLOW that it might as well just be out. I used to have the 25mb …
Hands down the absolute worst internet I have ever had. Constantly turning on and off. Frequently needing to unplug and plug back in. I pay for very good internet and I still have troubles constantly. I get better internet just using my …
I have had a great experience using this company for the past couple of years. We have very rarely had any outage issues and when we do, it is very easy to get ahold of someone for an update. Highly recommend!
Installation was painless. Representatives were quick, knowledgeable, and polite. After a week of service I have experienced no issues.
Peoples Ignyte broadband service is phenomenal! We live in a very rural area and I thought getting this type of service was not feasible. We stream all our television and I work from home because of this service. We also had a minor issue …
I work at home and need my Internet every day to perform my job. On December 14th, my Internet was not working properly. It was before 7:00 am and I called People’s. I was surprised to hear they had 24 hour assistance. After leading me …
We struggled with service for awhile. The right people found out. Sent service techs out immediately and have restored my confidence is this service. A+ and huge thank you to the techs that came out today.
Joel Head and Dalton Young made our installation very easy for us. Instead of asking a lot of questions they went right to work in a professional manner and installed our service in a timely manner. …
Jesus was professional, knowledgeable, and friendly – he had my internet up and running in no time.
Service is excellent. Installers were very helpful in learning equipment. Fast install. Very impressed.
People’s have terrible techs and customer support. I really hate doing business with the the people that work in my area. The women on the phone has no knowledge nor wants to help anyone. I really don’t see this company lasting long.
Lindsey was SUPER helpful over the chat; response time was so quick, and she helped me resolve the issue we were experiencing within 2 minutes!! Thank you, Lindsey! I love that you all are a local, trustworthy, and great internet provider.
We were recommended to Peoples from our neighbor who had great things to say and I am glad we took their advice! Dalton and Joel were very professional, friendly and knowledgeable on their system when they came for the install. They …
The WORST internet in the world!!! Sure they are nice when you call but, the tech’s are lazy liars. Its unfortunate that rural areas have no other options..
I honestly wish I was able to give this company 0 stars. They charge an extra monthly fee for service related issues which I think is ridiculous since they are already charging the customer an exaggerated fee for service in the first place. …
Very poor customer service. Called them to report internet issues on a Tuesday. Then it went out completely on Friday. They wouldn’t do anything about it. Went all weekend with no internet or TV. We will be getting aTV satellite service since Peoples is not reliable.
I’ve never had a problem with People’s. Daniel, is a wonderful person and can brighten anyone’s day. He deserves all 5 stats and more!! His customer service is on point!
I choose peoples because the equipment was already here from previous owner. I guess they were satisfied with getting half the speed they were paying for. Being a new customer my only tech support is 8-5 and I leave at 4 AM and return at 8 pm. So I am not sure how this can be improved
The service is amazing. The speeds are great and I love that I can call support and not have to talk to a machine for 30 minutes before speaking to someone. They had a tech out the same day to fix my issue and have not had any issues since.
Peoples needs to upgrade their internet speeds in Windmill Farms phase 1.
If something is not done soon I’m gonna look into Starlink. …
This internet service provider sucks! Recently, our internet has been going out randomly. We contacted them and they told us that it was our fault and that we had to many devices. But, we have always had the same amount of devices and have …
As far as the service goes it is alright. But as far as getting some to help get things fixed is like pulling teeth. I have been with out internet for a week and we, like many others stream for everything, sport, movies, and TV shows. I …
Peoples Internet has brought high speed internet to an area that had very slow unreliable internet. Along with the fast speeds the customer service has been fantastic. The tech that has come out was knowledgeable and friendly. The customer service operator the attentive and helpful over the phone.
This is the best customer service I have ever experienced. They always take my calls, never put me on hold and when the rare outage happens, they handle it immediately. They also go above and beyond to help an old blind guy like me have a …