One of the worst companies in my personal opinion. Their items are overpriced for the quality you receive, and delays are absurd! On top of that their customer service is absolutely terrible.
Do not ever buy anything online from West Elm – or their sister company Pottery Barn. The customer service is absolutely horrendous – i have experienced it 3 times (not sure why i gave them 3 chances?!) and will never be buying online from …
Bought a mid-century dining table here in August. The people at this location are nice enough. The table was delivered in September damaged. They delivered a new table a month later- also damaged. On each table one of the corners was …
What’s your time worth? My wife and I have ordered several items from their NYC store and online. The merchandise is good quality, but we were surprised by our most recent purchase. The last item we ordered, a TV Console, took 4 mos. to …
Horrendous experience they lied about ship date after stating there was abundant stock. Customer service has been horrendous to deal with. The only thing this store sells are headaches and aggravation
ABSOLUTELY WORST CUSTOMER SERVICE EVER!! PAID FOR A TABLE AND THEY NEVER EVEN ORDERD IT!!! WHEN I DIDN’T HEAR FROM THEM A WEEK AFTER IT WAS SUPPOSED TO HAVE ARRIVED I HAD TO SPEND OVER AN HOUR AND A HALF ON THE PHONE TO TRY TO TRACK DOWN …
Called prior and was told they had 7 of the curtain panels I wanted to pick up in stalk, got there and was told they’d be waiting at the front register, an hour of waiting in line was told they weren’t able to find them downstairs and to buy them online…. really?
Quite hard to find but it was quite busy so that didn’t seem to be a problem for sales! Pleasant environment to browse in and get ideas. Seemed to cater across all age groups. Mildly expensive
Very productive 1st visit.. if you do decide to visit make sure you have time to do so especially if your intention is to spend money, buy certain things that you need and, or like.
I had the worst experience with West Elm. Their salespeople are incompetent; their customer service is completely unhelpful and unforgiving; and after telling me my couch would be in my apartment within 1-3 weeks continuously pushed off the date of delivery to the point that I canceled my order.
Awful customer service: First I had to calculate the discount for my items myself, and on top of that, the staff argued with me that the price on the actual price tag was incorrect. No more West Elm for me!
Great prices on sale items, expensive in general but have nice collections. 4 stars because if you have a bag or a backpack you have to be extremely careful not to break anything
The furniture is just OK. I guess todays kids like everything simple, yes here but the prices are too high. Go to Raymour Flannigans and get better quality, better design at lower prices. Your hip but youll be poor to at West Elm
Unreliable delivery service. Incomplete order was delivered and the burden was on me to recover my missing pieces. Also did not offer any compensation for their mistakes. Not an enjoyable customer experience.
The costumer service in this store is absolutely horrible! I bought a item in store, the item was supposed to arrive 6 days ago, I just called the store and they said it is coming from overseas and will take another month to arrive. Then I …
Chic modern furniture that is accessible to every trend follower. Well made and well designed and quite expensive. I go here mostly for ideas of what i could build myself, or by at a cheaper store and modify to look just as good.
Decently designed furniture but overpriced and extremely terrible service. You’re out of luck if there’s anything missing from your furniture. The furniture stores around the area has 100x better service.
Ordered a painting here and was promised it would get there by December 24. It’s january 19 and I still have not received it. I’ve spoke on the phone with many people and everything is so unorganized and they can’t even give me a set date to expect it. For such a big company I can’t believe this is how the service is.
Had to order a new sofa since we’re staying indoors. Need something cozy to lay up in all day long. The price was kinda up there, but so worth it though.
West Elm is like a hot person you see on Instagram: looks great, seems charismatic, but ultimately disappointing due to poor construction, poor customer service, and frequent delays in shipping times. Ok I know I’m extending this simile within an inch of its life but BE BETTER WEST ELM
Love the store, but the customer service at this location is the worst. I ordered a couch from them and it wouldn’t fit up my stairs, so it had to go back. I’ve been waiting 2 weeks for the refund to be processed. I’ve called about 8 times …
This store has the worst customer experience I’ve ever received. I paid $3,000 for a couch and can’t get anyone to pick up the phone at the store. It’s been two weeks and I still haven’t had it delivered because of numerous scheduling issues and no one to help work it out. I will never buy from here again.
I really tried to like the place, but after having spent half of the day there buying a few simple things because the staff is so incompetent, it’s definitely a one star! …
****STAY AWAY FROM WEST ELM UNLESS YOU WANT BED BUGS!!*****
HORRIFYING EXPERIENCE. I purchased the pinstripe flannel sheet sets from the Chelsea store. When I cut the tag off, I noticed there was a bed bug crawling on …
Very helpful staff and reasonable prices. Have bought a table and chairs and after 2 weeks still have not yet heard from them about delivery. I was told it would be within the next week. Will update review if things change.
The items we purchased were sent to the store and I assume that IN-STORE customer services doesn’t reflect the out of store customer service as while in store they were fine and helpful. …
I’m also surprised by these reviews! I bought the Tillary sofa and I absolutely love it + all my friends comment on how good it looks too. After several years it still looks great. My friend moved it into her newborn’s room for the baby nurse and she loves it too! Comfy enough to sit on + sleep on.
this store is essentially Ikea at 4x the price. customizations are few and far between, the staff is distant and unhelpful and you will likely end up using power tools to reinforce your own furniture when it falls apart in a short time. …
West elm delivery sucks!! They charged you so much money for delivery and don’t even help you set up in the apartment. I ordered two side tables and just left them for my doorman to move them up to my apartment. I never had this experience …
I think the customer service associate here is not kind and it feels like he is there not to help customers at all. No empathy what so ever. Plus there was a mouse in the store behind the counter. In short online customer service deserves 5, this West Elm store barely gets 2. Not a nice experience tonight.
I love the furniture at West Elm – but I highly suggest you order online. Do NOT deal with this store or order anything through them. It’s a truly painful experience and you’ll spend hours of your life trying to sort it out. …
They don’t have enough stocks whenever I try to buy. If I want back order, they definitely do but in two month later. If online order is quicker than back-order, they make online order for me, but I had to pay delivery cost out of my pocket – she kept saying things that didn’t make sense.
Usually very crowded, sales people seem a bit stressed out and unable to give good guidance. We had one sales lady quote us the wrong sofa price which caused us several days of inconvenience since we paid a return visit based on this inaccurate price.
THE WORST MANAGER and customer experience in MY LIFE. We made a purchase, assembled it, only to have the table come missing parts. I called the store and spoke to the manager. She was COMPLETELY RUDE, NOT HELPFUL, and more concerned with …
In today’s world of catalogs and internet shopping, most of us visiting West Elm have a pretty good idea of what we’re looking for. The showroom here puts much of their inventory on display, but the staff is also attentive and helpful if …
Terrible online experience. Delivery dates will not be honored. One delayed piece will delay your entire order. Beware especially of “custom” pieces like couches that are contracted out to third parties and are especially likely to be delayed.
Surprisingly large store, the staff is helpful and their best sellers are typically available. Layout can be a bit odd, but once you figure out the flow it makes sense. Worth stopping in if you want to check out your new dishes (or whatnot) IRL.
I’ve shopped quite a bit at West Elm and usually they have terrific service. But this last experience was terrible. I ordered a bed frame to be delivered, I waited for hours and the delivery never arrived. No one called to say the delivery …
West elm made our shopping experience quick and easy. To preface, I detest home goods shopping. How ever the staff at West Elm quickly helped us by getting our purchases from stock and as an extra bonus they gave us an extra 15% off. This type of service creates customers for life.
Completely incompetent customer service. Totally botched the delivery process, which requires a certificate of insurance for my building. They kept telling me that the driver will have it but of course he didn’t. He was totally confused and …
Store is nice but it goes downhill after that. I opened a credit card for 200 design dollars but the dollars never arrived. Customer support gave me the runaround until I finally gave up. The furniture looks good but the legs are already breaking just a year later.
Horrible customer service. It took two weeks for them to organize the return of a sheet set that was defective. In the end I took it back to the store rather than shipping it back. All this was arranged and confirmed in advance by …
Stopped by with an old lamp from West Elm which stopped working. The first person I spoke to was Mike, and he took the time to try to figure out how to help. Other stuff members the store joined him in trying to find a solution, which …
Worth the extra money for better furniture and customer service. See the items in store and then order online if not in stock. Recently had a shipping issue, customer service immediately took care of the problem, no questions asked. Will be buying all my home goods need from West Elm from now on.
Terrible. I live in manhattan and will make the trek to the Brooklyn location for quality service. I wondered around the store for about 30 minutes before anyone bothered to help me and then the sales associate didn’t even know anything …
Nice home goods if a bit confusingly arranged. Some items are a bit pricy for their quality but all in all I would recommend. Sadly lately the store has been so packed I can not comfortably go in given the current pandemic.
I’m very angry at West Elm. First I bought two itens online, used a gift card witch my friends paid for and have no discount on my shopping. Second I received an email saying that my item should arrive between 01-Nov 08 and now it’s saying …
I have been buying furniture and other items from west elm for years, and I mistakenly bought a wrong size rug last time. I called the customer service 3 hours after my purchase they said the order couldn’t be canceled, so I told her I was …
Quirky and eclectic take on IKEA is the best way I can describe it. Maybe this is a smaller showroom and I’m not seeing it all, but very little here to my taste. Lots of impractical, or impractically prices furniture though. The faux …
Second with Jeremy here. I ordered furniture weeks ago at the store and saw the staff writing down delivery time and details. Today it’s supposed to be delivered and I tried calling them from yesterday. Line has been super difficult to get …
Don’t trust them ever to hold an item for you. They said they would hold a pillow for me until Monday and when I just showed up on Sunday it was nowhere to be found. The customer service was terrible. They didn’t offer an apology or a …
I visited this store after visiting the nearby Room & Board. The contrast was marked. It is reclaimed wood heaven. If you loved Harvest Gold, Avocado, and Coppertone, then you will love West Elm and the surfeit of reclaimed wood products on …
in order to make the sale, delivery is promised in one to two weeks: “they will contact you in a few days with a delivery date, surely before thanksgiving”
nobody called; my wife and i called literally 5 times, every time they put you …
I really enjoy this store. Lots of great design with a modern and mid century look. Reasonable prices and some real bargains. Stylish and fun accessories. Nice furniture. Lots of great gift choices. Very friendly staff. Very good choices for well-priced, well-designed lighting. A fun place to browse or to shop.
The products are good, but the customer service is TERRIBLE! We ordered a sofa and a coffee table to be delivered upstate NY and the store confirmed that the delivery could be done in a weekend day. When we received confirmation that the …
Was surprised to see poor customer support. Had to come back to the store twice to deal with an exchange, dealt with rude staff on 2 occasions, was eventually overcharged for one item, and wasn’t offered any discounts for the inconvenience. Wasn’t worth it to fight over it but my perception of West Elm brand is very low now.
Wanted to buy a set of dining chair but none of the store in NJ has them. Checked with store stuff and they told me this store in Chelsea has 14 of this chair. Went back home and made the order online for pick up. Use an one time coupon …
I bought a Halsey sectional sofa at this store, plus a bunch of other stuff. The sofa is terrible quality. After less than six months it is covered in lint and the lock that keeps the sectional piece attached is constantly popping open, …
Sales person was very nice and helpful, but the style of furniture they sell really isn’t my taste. I was looking for a new sofa and the Enzo was really the only viable option they had and it was actually great in a lot of ways as it had …
My wife and I purchased a made-to-order chair back in August which was supposed to be delivered in October. When the chair showed up, it was missing the seat cushion. I’ve sent their customer service team multiple emails to file a complaint …
West Elm is one of my favorite furniture stores. I usually shop online and get it delivered but recently I started ordering online and picking it up at the store using their contactless pickup. The entire process is very smooth. U call them …
Buyer beware. The good news is that west elm makes good looking furniture that is scaled to smaller nyc living spaces. The bad news is that after a few quick years it doesn’t wear well at all. Surfaces peel or buckle. “Leather” furniture …
Terrible customer service. Went to the store to pick up an online order and no one offered to help me. I waited by the register for 5+ mins and none of the 6 employees that came within 4 ft of me even acknowledged my existence. No eye …
I made a return at this location and realized after I left that I didn’t get credited for all the items. I called and was told to email the receipt and details. They should have been able to check the stock and verify. But I never heard …
Went to 6 furniture stores today, including abc home, Joy bird, pottery barn while looking to buy a couch this week and this was the worst customer service. In that I had to chase down the sales associate more than twice and was made to …
I ordered furniture in July and still have not received anything in a satisfactory condition!
1) Got white glove service on a console- the item arrived 5 weeks after payment …
Nice to have a West Elm in this part of town for the mid-century modernaires among us. The staff often seem a bit snooty and high-handed — a vibe that may fly in Chelsea or Dumbo branches but roosts oddly on the grounded Upper West Side. …
The staff in this store are helpful and kind. They enjoy their jobs and treat you with respect. I had a terrible experience with Pottery Barn and this store was a breath of fresh air. Will definitely be back.
Overrated. rarely give negative reviews. Save your money. The bed I got is a horrible design. The headboard has holes where pillows would rest – pillows always fall through these holes to the floor. IKEA has much better design. The …
Truly horrible shopping experience. Avoid at all cost. The customer service was unprofessional and the person we worked with told us to email him about a piece of furniture we were all set to order on the spot! Needless to say they lost on a sale and we will never shop there again.
The customer service is absolutely atrocious. I’ve ordered a few items that have taken months to get here. That’s not the problem. I understand there is a delay with every company. The problem comes in when trying to get help from anyone …
Do NOT buy anything that is on back order. Their estimates are lies; their supply chain and delivery system is a total mess, and the mistakes are endless. This is coming from somebody who has never left a review and always tries to give …
I ordered online and came to the Chelsea location to pick them up. I was helped right away and they gave my my order by just asking for my name. That’s great but the order was incorrectly fulfilled and packed. No name or order receipt on …
Customer service was horrible to say the least. Scott Charles was our first contact in the store and told us if we place the order in the store they could expedite delivery relative to the website. After making a trip to the store and …
Do not order from West Elm. Absolute scam of a company. Ordered chairs in May, was to be delivered 8 weeks after in July. They changed the delivery date to March 2022. Called them to cancel, they said they need to cancel from the warehouse …
Great spot to furnish your home with great quality products. The service was amazing and quick. Our sales rep Edwin, was a very attentive sales person.
Terrible experience – Ordered a $1,000 table for pick-up and to waive a $200 delivery fee) that came defective.
When I asked for a repair or replacement I was informed that I could get a …
Ordered their dresser online it’s been delayed for over 1 months and still no word if they will ever have it. Now I am stuck and they won’t even let me cancel the order anymore. Customer service is zero helpful! Don’t buy from this brand ever!!!!
Always an exciting time browsing stylish, modern, and many times exclusive home items. I’ve purchased quite a bit from West Elm in the past and have been super happy with the life and quality of product. The associates are super friendly and helpful. One of my favorite home stores ❤
I ordered a Remi sectional sofa in a grey color of a floor model I saw at the store. The associate told me it would be delivered in 6 weeks because I was ordering from a “flagship” location. It took 5 months and arrived in THE WRONG color. …
Much larger store and selection than I originally anticipated. We’ve been back a few times picking up dishes that look good and are sturdy. Chenele was really helpful in hooking us with the couch we liked and even throwing on a discount …
Extremely disappointed with constant delivery delays. Few items delivered on time but the Dresser and Mirror delayed multiple times, despite followups and explaining the urgency. Wont buy again with them. I am sick and tired of hearing the …
West Elm is a wonderful furniture store. If you are looking for fancy sofa, pillows or nice home decorations this is the place to go. Great location and customer service.
Has the best assortment of furniture which helps you visualize everything IRL. Customer service was super knowledgeable and helped me pick out the right color rug to go with my couch.
Every once in a while you run into an employee that is simply outstanding. I had scoured Manhattan for a few pieces of furniture I needed. CB2 told me they had absolutely nothing for sale in the store. Even another West Elm was unable to …
RUDE employees. I guess if you don’t look rich enough, they won’t help you. We spent around 30 minutes in the store the other day looking for a new sofa and multiple employees passed by us and never said a word. We left and immediately ordered online.
I recently purchased 6 dining room chairs from West Elm Chelsea and specified at the time of purchase that they were not to be left outside the screened porch when delivered. That the delivery location was a seasonal house and the weather …
I came in one cold February evening and was warmly welcomed. I had excellent customer service from Asake. I was looking to replace my old Lucent Grapefruit Rug which unfortunately West no longer makes. Asake was super helpful and showed me …
Worse customer service ever. Ordered mirror over month ago. Original estimated ship date was August 15th, kept delaying every week. Finally shipped on 9/2. West Elm reduced price of mirror by almost $100 that same day but would not honor …
I ordered many things from this store on sept 15th 2022, it’s the first time I ever shopped there. It will definitely be my last .
Everything I ordered was in stock and delivery was suppose to be within a week …
I purchased a sofa from west elm on June 11th. The sofa had to be made, and our original delivery date was scheduled for August 29th. The order included 3-pieces and we were told that all three would be delivered that day – we received two. …
This is a review of the online West Elm ordering experience. Since they have no way of reviewing that I’m leaving this review for my nearest store. I ordered chairs and dining table from West Elm 2 months ago. My credit card was charged in …
Walked into the store and inquired if they had an end table in stock. The guy went to check and about 10 minutes later I decided to go looking for him when he didn’t return. I found him ringing up customers and he just glanced my way and …
Wow! I’m normally a very patient and kind person but ordering a couch through the West Elm online store has been the worst experience I’ve ever had purchasing a product, much less a $4500 product. We’ve started counting and have had 14 …
This is a review for West Elm online. DO NOT ORDER any furniture with them online!!! They charged my credit card at the time of purchase but the delivery took more than 3 months to arrive! Even worse, when I returned an item, they wouldn’t …
DO NOT BUY A SOFA FROM WEST ELM. I waited weeks for my order only to have it canceled during the time slot it was supposed to arrive because they didn’t have it in stock in the first place. Then they refused to send a replacement, claiming …
I would avoid West Elm at all costs. I have been trying to schedule a delivery for something I liked in the store. Three weeks later, the truck was supposed to arrive today at 1pm. They called to say it’ll actually be 5pm. It’s now 7pm and …
I ordered a “custom made” upholstered simple bed frame from the store in early Jan 2021 after receiving no customer service response on line regarding a question about the bed frame. The sales lady was helpful and told us with express order …
Kristina was so helpful and in fact the entire staff was wonderful. Beautiful store, we bought a couch after testing them all out and asking way too many questions. So thankful everyone was so helpful and
so nice.
(Translated by Google) Fantastic design!!!
(Original)
Design fantastico!!!
(Translated by Google) nice
(Original)
leuk
(Translated by Google) Everything for the home
(Original)
Todo para el hogar
(Translated by Google) Beautiful shop! Reasonable prices
(Original) …
(Translated by Google) 10 am to 9 pm the arirlan project at west elm chelsea
(Original) …
(Translated by Google) Excellent modern furniture store
(Original) …
(Translated by Google) Very nice store excellent items.
(Original) …
(Translated by Google) I’m lovin ‘it !.
Quality and design! …
One of the worst companies in my personal opinion. Their items are overpriced for the quality you receive, and delays are absurd! On top of that their customer service is absolutely terrible.
Do not ever buy anything online from West Elm – or their sister company Pottery Barn. The customer service is absolutely horrendous – i have experienced it 3 times (not sure why i gave them 3 chances?!) and will never be buying online from …
Bought a mid-century dining table here in August. The people at this location are nice enough. The table was delivered in September damaged. They delivered a new table a month later- also damaged. On each table one of the corners was …
What’s your time worth? My wife and I have ordered several items from their NYC store and online. The merchandise is good quality, but we were surprised by our most recent purchase. The last item we ordered, a TV Console, took 4 mos. to …
Horrendous experience they lied about ship date after stating there was abundant stock. Customer service has been horrendous to deal with. The only thing this store sells are headaches and aggravation
Great place
NICEEE!$!$
GREAT!$!$!
Nice staff
High quality
Great place
This place is a wonder…..
Iconic furniture
Not impressed.
It’s a West elm
Knowledgeable staff.
Love the style.
No one helped me
Comfy
Excellent service.
Takes for ever to be delivered
Love west elm!
Crowded.
Nice
Overpriced limited selection
Salesman Gabriel is awesome
Usually very busy
Nice range of goods.
Niceeee Furniture!$!$!
Friendly knowledgeable staff.
Waited in line for 30 minutes and left.
used to have better sales
Expensive, but nice stuff!
Great Design furniture !!
Amazing furniture designs!
Great clearance section!
Small, obviously not their full collection
Don’t have much inventory
Beautiful style, but pricey
The best New York can offer😎 …
Great customer service
Very friendly sales associates.
Usually very packed and slightly overpriced.
YOU NAME IT THEY HAVE IT FOR YOUR HOUSE
Not much selections and employees are not helpful
Nice store, very pricy.
Everyone that works here is extremely nice
love their stuff
Helpful reps, great floor displays
Another great addition to the pottery barn family
It’s an ok store. Difficult to find help.
Hipster furniture. Not very welcoming to me.
Inexpensive and elegant midcentury design furniture
I wish we would have this store in Germany
Horrible people. Decent furniture.
Mark is very good mechanic.
Very nice staff. Didn’t find what I wanted.
Cheap n cheerful – u get what u pay for.
Reasonably priced contemporary home furnishing.
love this city elm its best ive been in anywhere
Not good service to pay for that price.
Quality furniture options and a reasonable price
Customer service excellent , quality products.
Nice furniture but customer service is atrocious
Great products at West Elm but bad customer service
Good place for browsing. May tempt you to buy.
Good furniture quality and helpful associates
Great mid-century modern. Reminds me of my childhood decor.
In person experience is fine, but they never answer the phone
Beautiful furniture and design but a bit Pryce
A bit pricy but a lot of great home decor
Good stuff but lines on weekends can be very long.
Very nice furniture and fixtures. Clean and light.
A nice place, good design and with beautiful things for the home.
Very rigid and cold customer service
really bad service
Worst costumer service I was even shocked and the sofa I bought broke in three weeks
Nice selection of cheaply made furniture that looks more expensive than it is. Thank you China.
Friendly staff and plenty of furniture selections.
The banofee pudding at $6.50 a pop had no flavor.
Furniture quality is not great, but this is a solid spot for home accessories.
Always willing to assist and to give great tips for my decor
Busy store but very helpful and nice staff.
Good stuff $$$$ Staff think they are Movie Stars..
Need a Slap. !
Great furniture even better service.
Amazing staff, so friendly…. This is my favorite location to shop at…Chelsea store rocks…..
Decent cheap place to get household items.. similar to Pottery Barn most of the real wood it’s just a veneer
Bit pricey. Nice design. Great selection. Wait for the sale!
Stylish modern living environment. Nice alternatives. But need more home textiles.
What kind of a soap dispenser isn’t waterproof? Feel apart on day 1.
This West elm doesn’t have as much inventory as the one in the upper west side and the staff could be a bit nicer.
So far our experience has been great
Terrible service! I purchase everything for my apartment here and I still got terrible treated! I
am very unhappy about it!
Good in store experience and great products but corporate customer service is deplorably incompetent.
Great furniture store with plenty of styles e choose from.
I wish this place was bigger. However, it does showcase how to make your tiny NYC apartment stylish and cozy.
Nice stuff, but not in stock and the staff is too busy.
Ordered furniture for delivery between 12:00-4:00 then the delivery guy showed up at 11:25
the worst ever! junk! I bought $4000 sofa that was made of crap! dont fall into this trap
Very poor customer service, the rep made me call other stores to check for inventory, which their system can’t seem to tell them.
Very nicely laid out. Easy to get an idea of what the furniture would look like in your home.
Terrible customer service experience. Inconsistent answers from different associates and different stores. Unreliable delivery.
Excellent classic and modern home accessories. Love this store!
Cool little niche store
Always great to see the ways home space is designed – West Elm sells cools (but pricey) home decor & furniture
My favorite furniture store. Quality furniture with reasonable price and good customer service.
Wanted to make a few large purchases and the staff was not helpful in answering some pretty basic questions (shipping, delivery, etc).
Just visited the store to pick up a carpet. The sales associates were very nice and helpful.
Very pricey ltems .
Clean and neat store, not too overly priced, with everything you need to make a nice modern hoke. Friendly staff, no xomplaints.
West Elm always has contemporary innovative pieces. Good prices, many locations, and great discounts.
The staff have great style advice for your home and will take time with you if you need it
Closed early – !!!
When I called , they said they were under construction . Poor management.
Quality and large choice of good looking furniture. Delivery can take a while.
Clean minimalistic lines. Okay prices, pretty good quality. Love the shoe stool I got.
I ❤❤❤❤ Melissa she’s the best! She has great taste and will always stear you in the right direction 😉 …
Very friendly staff. Made my returns seamless. Always a beautifully put together store!
Good place for household items if you want to feel them, better selections online. A little $$$.
Best furniture store ever, very stylish, excellent quality. Good prices.
Nice showroom. Friendly staff. Dogs are welcome to tag along and help you find the right furniture.
ABSOLUTELY WORST CUSTOMER SERVICE EVER!! PAID FOR A TABLE AND THEY NEVER EVEN ORDERD IT!!! WHEN I DIDN’T HEAR FROM THEM A WEEK AFTER IT WAS SUPPOSED TO HAVE ARRIVED I HAD TO SPEND OVER AN HOUR AND A HALF ON THE PHONE TO TRY TO TRACK DOWN …
Wonderful products selection.
Extremely helpful and friendly salespeople.
Browsing was fun.
Called prior and was told they had 7 of the curtain panels I wanted to pick up in stalk, got there and was told they’d be waiting at the front register, an hour of waiting in line was told they weren’t able to find them downstairs and to buy them online…. really?
Had a wonderful experience when looking to purchase a bed. Even though the store was busy, the service was attentive and very appreciated.
Quite hard to find but it was quite busy so that didn’t seem to be a problem for sales! Pleasant environment to browse in and get ideas. Seemed to cater across all age groups. Mildly expensive
Awesome staff and great stuff at middle of the road prices.
Very productive 1st visit.. if you do decide to visit make sure you have time to do so especially if your intention is to spend money, buy certain things that you need and, or like.
I love this store. If you need to decorate your home I recommend you to come here. The items sold here are top quality and one of a kind.
I had the worst experience with West Elm. Their salespeople are incompetent; their customer service is completely unhelpful and unforgiving; and after telling me my couch would be in my apartment within 1-3 weeks continuously pushed off the date of delivery to the point that I canceled my order.
Awful customer service: First I had to calculate the discount for my items myself, and on top of that, the staff argued with me that the price on the actual price tag was incorrect. No more West Elm for me!
For 30 years of my life I’ve never seen such terrible customer service. Order from them if you want your furniture 2 months later.
Great prices on sale items, expensive in general but have nice collections. 4 stars because if you have a bag or a backpack you have to be extremely careful not to break anything
The furniture is just OK. I guess todays kids like everything simple, yes here but the prices are too high. Go to Raymour Flannigans and get better quality, better design at lower prices. Your hip but youll be poor to at West Elm
Big store for downtown, with ability to walk from 18th through to 17th
You have to go see Luna! She’s super sweet and knows what she’s talking about.
Unreliable delivery service. Incomplete order was delivered and the burden was on me to recover my missing pieces. Also did not offer any compensation for their mistakes. Not an enjoyable customer experience.
The costumer service in this store is absolutely horrible! I bought a item in store, the item was supposed to arrive 6 days ago, I just called the store and they said it is coming from overseas and will take another month to arrive. Then I …
Chic modern furniture that is accessible to every trend follower. Well made and well designed and quite expensive. I go here mostly for ideas of what i could build myself, or by at a cheaper store and modify to look just as good.
Decently designed furniture but overpriced and extremely terrible service. You’re out of luck if there’s anything missing from your furniture. The furniture stores around the area has 100x better service.
Ordered a painting here and was promised it would get there by December 24. It’s january 19 and I still have not received it. I’ve spoke on the phone with many people and everything is so unorganized and they can’t even give me a set date to expect it. For such a big company I can’t believe this is how the service is.
Bought a rug. Must pay shipping no store pick up.
Nice sales person.
Had to order a new sofa since we’re staying indoors. Need something cozy to lay up in all day long. The price was kinda up there, but so worth it though.
West Elm is like a hot person you see on Instagram: looks great, seems charismatic, but ultimately disappointing due to poor construction, poor customer service, and frequent delays in shipping times. Ok I know I’m extending this simile within an inch of its life but BE BETTER WEST ELM
Easy friendly service. Girls are kinda cold they will charge you for everything extra wish they were a tad nicer.
Love the store, but the customer service at this location is the worst. I ordered a couch from them and it wouldn’t fit up my stairs, so it had to go back. I’ve been waiting 2 weeks for the refund to be processed. I’ve called about 8 times …
This store has the worst customer experience I’ve ever received. I paid $3,000 for a couch and can’t get anyone to pick up the phone at the store. It’s been two weeks and I still haven’t had it delivered because of numerous scheduling issues and no one to help work it out. I will never buy from here again.
Worst delivery experience ever.
Their delivery guy stood me up TWICE. …
I really tried to like the place, but after having spent half of the day there buying a few simple things because the staff is so incompetent, it’s definitely a one star! …
Great selection of quality furniture
****STAY AWAY FROM WEST ELM UNLESS YOU WANT BED BUGS!!*****
HORRIFYING EXPERIENCE. I purchased the pinstripe flannel sheet sets from the Chelsea store. When I cut the tag off, I noticed there was a bed bug crawling on …
Very helpful staff and reasonable prices. Have bought a table and chairs and after 2 weeks still have not yet heard from them about delivery. I was told it would be within the next week. Will update review if things change.
The items we purchased were sent to the store and I assume that IN-STORE customer services doesn’t reflect the out of store customer service as while in store they were fine and helpful. …
I’m also surprised by these reviews! I bought the Tillary sofa and I absolutely love it + all my friends comment on how good it looks too. After several years it still looks great. My friend moved it into her newborn’s room for the baby nurse and she loves it too! Comfy enough to sit on + sleep on.
this store is essentially Ikea at 4x the price. customizations are few and far between, the staff is distant and unhelpful and you will likely end up using power tools to reinforce your own furniture when it falls apart in a short time. …
West elm delivery sucks!! They charged you so much money for delivery and don’t even help you set up in the apartment. I ordered two side tables and just left them for my doorman to move them up to my apartment. I never had this experience …
I think the customer service associate here is not kind and it feels like he is there not to help customers at all. No empathy what so ever. Plus there was a mouse in the store behind the counter. In short online customer service deserves 5, this West Elm store barely gets 2. Not a nice experience tonight.
I love the furniture at West Elm – but I highly suggest you order online. Do NOT deal with this store or order anything through them. It’s a truly painful experience and you’ll spend hours of your life trying to sort it out. …
They don’t have enough stocks whenever I try to buy. If I want back order, they definitely do but in two month later. If online order is quicker than back-order, they make online order for me, but I had to pay delivery cost out of my pocket – she kept saying things that didn’t make sense.
Usually very crowded, sales people seem a bit stressed out and unable to give good guidance. We had one sales lady quote us the wrong sofa price which caused us several days of inconvenience since we paid a return visit based on this inaccurate price.
Good. Could be better.
Less attitude from employees would be more appreciated. …
THE WORST MANAGER and customer experience in MY LIFE. We made a purchase, assembled it, only to have the table come missing parts. I called the store and spoke to the manager. She was COMPLETELY RUDE, NOT HELPFUL, and more concerned with …
In today’s world of catalogs and internet shopping, most of us visiting West Elm have a pretty good idea of what we’re looking for. The showroom here puts much of their inventory on display, but the staff is also attentive and helpful if …
Terrible online experience. Delivery dates will not be honored. One delayed piece will delay your entire order. Beware especially of “custom” pieces like couches that are contracted out to third parties and are especially likely to be delayed.
Surprisingly large store, the staff is helpful and their best sellers are typically available. Layout can be a bit odd, but once you figure out the flow it makes sense. Worth stopping in if you want to check out your new dishes (or whatnot) IRL.
I’ve shopped quite a bit at West Elm and usually they have terrific service. But this last experience was terrible. I ordered a bed frame to be delivered, I waited for hours and the delivery never arrived. No one called to say the delivery …
West elm made our shopping experience quick and easy. To preface, I detest home goods shopping. How ever the staff at West Elm quickly helped us by getting our purchases from stock and as an extra bonus they gave us an extra 15% off. This type of service creates customers for life.
Completely incompetent customer service. Totally botched the delivery process, which requires a certificate of insurance for my building. They kept telling me that the driver will have it but of course he didn’t. He was totally confused and …
Store is nice but it goes downhill after that. I opened a credit card for 200 design dollars but the dollars never arrived. Customer support gave me the runaround until I finally gave up. The furniture looks good but the legs are already breaking just a year later.
Horrible customer service. It took two weeks for them to organize the return of a sheet set that was defective. In the end I took it back to the store rather than shipping it back. All this was arranged and confirmed in advance by …
Stopped by with an old lamp from West Elm which stopped working. The first person I spoke to was Mike, and he took the time to try to figure out how to help. Other stuff members the store joined him in trying to find a solution, which …
Worth the extra money for better furniture and customer service. See the items in store and then order online if not in stock. Recently had a shipping issue, customer service immediately took care of the problem, no questions asked. Will be buying all my home goods need from West Elm from now on.
Terrible. I live in manhattan and will make the trek to the Brooklyn location for quality service. I wondered around the store for about 30 minutes before anyone bothered to help me and then the sales associate didn’t even know anything …
Nice home goods if a bit confusingly arranged. Some items are a bit pricy for their quality but all in all I would recommend. Sadly lately the store has been so packed I can not comfortably go in given the current pandemic.
I’m very angry at West Elm. First I bought two itens online, used a gift card witch my friends paid for and have no discount on my shopping. Second I received an email saying that my item should arrive between 01-Nov 08 and now it’s saying …
I have been buying furniture and other items from west elm for years, and I mistakenly bought a wrong size rug last time. I called the customer service 3 hours after my purchase they said the order couldn’t be canceled, so I told her I was …
Quirky and eclectic take on IKEA is the best way I can describe it. Maybe this is a smaller showroom and I’m not seeing it all, but very little here to my taste. Lots of impractical, or impractically prices furniture though. The faux …
Second with Jeremy here. I ordered furniture weeks ago at the store and saw the staff writing down delivery time and details. Today it’s supposed to be delivered and I tried calling them from yesterday. Line has been super difficult to get …
Don’t trust them ever to hold an item for you. They said they would hold a pillow for me until Monday and when I just showed up on Sunday it was nowhere to be found. The customer service was terrible. They didn’t offer an apology or a …
The store is reasonably sized and has a larger plant selection than the Broadway one. …
I visited this store after visiting the nearby Room & Board. The contrast was marked. It is reclaimed wood heaven. If you loved Harvest Gold, Avocado, and Coppertone, then you will love West Elm and the surfeit of reclaimed wood products on …
I love this store since they carry a lot of beautiful furnitures. Only down part is the price. Some products are very expensive for what it is
in order to make the sale, delivery is promised in one to two weeks: “they will contact you in a few days with a delivery date, surely before thanksgiving”
nobody called; my wife and i called literally 5 times, every time they put you …
I really enjoy this store. Lots of great design with a modern and mid century look. Reasonable prices and some real bargains. Stylish and fun accessories. Nice furniture. Lots of great gift choices. Very friendly staff. Very good choices for well-priced, well-designed lighting. A fun place to browse or to shop.
The products are good, but the customer service is TERRIBLE! We ordered a sofa and a coffee table to be delivered upstate NY and the store confirmed that the delivery could be done in a weekend day. When we received confirmation that the …
Horrible, stay away!
Please do yourself a favor and stay clear from this store. …
Was surprised to see poor customer support. Had to come back to the store twice to deal with an exchange, dealt with rude staff on 2 occasions, was eventually overcharged for one item, and wasn’t offered any discounts for the inconvenience. Wasn’t worth it to fight over it but my perception of West Elm brand is very low now.
Wanted to buy a set of dining chair but none of the store in NJ has them. Checked with store stuff and they told me this store in Chelsea has 14 of this chair. Went back home and made the order online for pick up. Use an one time coupon …
I bought a Halsey sectional sofa at this store, plus a bunch of other stuff. The sofa is terrible quality. After less than six months it is covered in lint and the lock that keeps the sectional piece attached is constantly popping open, …
Sales person was very nice and helpful, but the style of furniture they sell really isn’t my taste. I was looking for a new sofa and the Enzo was really the only viable option they had and it was actually great in a lot of ways as it had …
My wife and I purchased a made-to-order chair back in August which was supposed to be delivered in October. When the chair showed up, it was missing the seat cushion. I’ve sent their customer service team multiple emails to file a complaint …
West Elm is one of my favorite furniture stores. I usually shop online and get it delivered but recently I started ordering online and picking it up at the store using their contactless pickup. The entire process is very smooth. U call them …
Buyer beware. The good news is that west elm makes good looking furniture that is scaled to smaller nyc living spaces. The bad news is that after a few quick years it doesn’t wear well at all. Surfaces peel or buckle. “Leather” furniture …
Terrible customer service. Went to the store to pick up an online order and no one offered to help me. I waited by the register for 5+ mins and none of the 6 employees that came within 4 ft of me even acknowledged my existence. No eye …
I made a return at this location and realized after I left that I didn’t get credited for all the items. I called and was told to email the receipt and details. They should have been able to check the stock and verify. But I never heard …
Went to 6 furniture stores today, including abc home, Joy bird, pottery barn while looking to buy a couch this week and this was the worst customer service. In that I had to chase down the sales associate more than twice and was made to …
I ordered furniture in July and still have not received anything in a satisfactory condition!
1) Got white glove service on a console- the item arrived 5 weeks after payment …
Nice to have a West Elm in this part of town for the mid-century modernaires among us. The staff often seem a bit snooty and high-handed — a vibe that may fly in Chelsea or Dumbo branches but roosts oddly on the grounded Upper West Side. …
The staff in this store are helpful and kind. They enjoy their jobs and treat you with respect. I had a terrible experience with Pottery Barn and this store was a breath of fresh air. Will definitely be back.
Overrated. rarely give negative reviews. Save your money. The bed I got is a horrible design. The headboard has holes where pillows would rest – pillows always fall through these holes to the floor. IKEA has much better design. The …
Truly horrible shopping experience. Avoid at all cost. The customer service was unprofessional and the person we worked with told us to email him about a piece of furniture we were all set to order on the spot! Needless to say they lost on a sale and we will never shop there again.
The customer service is absolutely atrocious. I’ve ordered a few items that have taken months to get here. That’s not the problem. I understand there is a delay with every company. The problem comes in when trying to get help from anyone …
Do NOT buy anything that is on back order. Their estimates are lies; their supply chain and delivery system is a total mess, and the mistakes are endless. This is coming from somebody who has never left a review and always tries to give …
I ordered online and came to the Chelsea location to pick them up. I was helped right away and they gave my my order by just asking for my name. That’s great but the order was incorrectly fulfilled and packed. No name or order receipt on …
if i go into a store and say You, meaning the store, pls don’t tell me that you, as an employee, are not the store. that’s ridiculous.
Customer service was horrible to say the least. Scott Charles was our first contact in the store and told us if we place the order in the store they could expedite delivery relative to the website. After making a trip to the store and …
Do not order from West Elm. Absolute scam of a company. Ordered chairs in May, was to be delivered 8 weeks after in July. They changed the delivery date to March 2022. Called them to cancel, they said they need to cancel from the warehouse …
I guess I’ll sit on the floor.
Moving into a new apartment, I bought a whole lot of furniture from a whole lot …
Great spot to furnish your home with great quality products. The service was amazing and quick. Our sales rep Edwin, was a very attentive sales person.
Terrible experience – Ordered a $1,000 table for pick-up and to waive a $200 delivery fee) that came defective.
When I asked for a repair or replacement I was informed that I could get a …
Ordered their dresser online it’s been delayed for over 1 months and still no word if they will ever have it. Now I am stuck and they won’t even let me cancel the order anymore. Customer service is zero helpful! Don’t buy from this brand ever!!!!
Always an exciting time browsing stylish, modern, and many times exclusive home items. I’ve purchased quite a bit from West Elm in the past and have been super happy with the life and quality of product. The associates are super friendly and helpful. One of my favorite home stores ❤
I ordered a Remi sectional sofa in a grey color of a floor model I saw at the store. The associate told me it would be delivered in 6 weeks because I was ordering from a “flagship” location. It took 5 months and arrived in THE WRONG color. …
Walk away … just do it now — your future self will thank me. I promise.
OK, ok — I get it. You’re seeing pretty things, they’re comfortable and at an …
Much larger store and selection than I originally anticipated. We’ve been back a few times picking up dishes that look good and are sturdy. Chenele was really helpful in hooking us with the couch we liked and even throwing on a discount …
Extremely disappointed with constant delivery delays. Few items delivered on time but the Dresser and Mirror delayed multiple times, despite followups and explaining the urgency. Wont buy again with them. I am sick and tired of hearing the …
West Elm is a wonderful furniture store. If you are looking for fancy sofa, pillows or nice home decorations this is the place to go. Great location and customer service.
Has the best assortment of furniture which helps you visualize everything IRL. Customer service was super knowledgeable and helped me pick out the right color rug to go with my couch.
Very nice store with a lot of modern and affordable furniture.
Great location.
Good selection of products. Great customer service.
Wheelchair accessible entrance and street parking is available. …
Every once in a while you run into an employee that is simply outstanding. I had scoured Manhattan for a few pieces of furniture I needed. CB2 told me they had absolutely nothing for sale in the store. Even another West Elm was unable to …
RUDE employees. I guess if you don’t look rich enough, they won’t help you. We spent around 30 minutes in the store the other day looking for a new sofa and multiple employees passed by us and never said a word. We left and immediately ordered online.
I recently purchased 6 dining room chairs from West Elm Chelsea and specified at the time of purchase that they were not to be left outside the screened porch when delivered. That the delivery location was a seasonal house and the weather …
I came in one cold February evening and was warmly welcomed. I had excellent customer service from Asake. I was looking to replace my old Lucent Grapefruit Rug which unfortunately West no longer makes. Asake was super helpful and showed me …
Worse customer service ever. Ordered mirror over month ago. Original estimated ship date was August 15th, kept delaying every week. Finally shipped on 9/2. West Elm reduced price of mirror by almost $100 that same day but would not honor …
I ordered many things from this store on sept 15th 2022, it’s the first time I ever shopped there. It will definitely be my last .
Everything I ordered was in stock and delivery was suppose to be within a week …
I purchased a sofa from west elm on June 11th. The sofa had to be made, and our original delivery date was scheduled for August 29th. The order included 3-pieces and we were told that all three would be delivered that day – we received two. …
This is a review of the online West Elm ordering experience. Since they have no way of reviewing that I’m leaving this review for my nearest store. I ordered chairs and dining table from West Elm 2 months ago. My credit card was charged in …
Walked into the store and inquired if they had an end table in stock. The guy went to check and about 10 minutes later I decided to go looking for him when he didn’t return. I found him ringing up customers and he just glanced my way and …
Wow! I’m normally a very patient and kind person but ordering a couch through the West Elm online store has been the worst experience I’ve ever had purchasing a product, much less a $4500 product. We’ve started counting and have had 14 …
This is a review for West Elm online. DO NOT ORDER any furniture with them online!!! They charged my credit card at the time of purchase but the delivery took more than 3 months to arrive! Even worse, when I returned an item, they wouldn’t …
DO NOT BUY A SOFA FROM WEST ELM. I waited weeks for my order only to have it canceled during the time slot it was supposed to arrive because they didn’t have it in stock in the first place. Then they refused to send a replacement, claiming …
I would avoid West Elm at all costs. I have been trying to schedule a delivery for something I liked in the store. Three weeks later, the truck was supposed to arrive today at 1pm. They called to say it’ll actually be 5pm. It’s now 7pm and …
I ordered a “custom made” upholstered simple bed frame from the store in early Jan 2021 after receiving no customer service response on line regarding a question about the bed frame. The sales lady was helpful and told us with express order …
Kristina was so helpful and in fact the entire staff was wonderful. Beautiful store, we bought a couch after testing them all out and asking way too many questions. So thankful everyone was so helpful and
so nice.