I am always impressed with how quickly the Credit Union catches fraud on my account! I truly feel safe with them looking out for me. And everyone I speak to on the phone is always so friendly and professional handling my needs in a timely manner.
This bank is supposed to be a shared branch but only let their customers withdraw from a different state but not the other way around double standard, senseless it defeats the whole purpose
Everytime, I use it, my atm card has almost gotten stuck in the machine. I have to fight to get to release my card. The machine is old & needs to be replaced!
Great interest rates on reward checking- 4% APY. They’ve historically had abysmal wait times on the phone to speak with someone, but I have to say they’ve done a good job of making improvements. Satisfied Customer.
Have been a SWACU member for many years. I recently bought a home and needed all kinds of paperwork for the title company. Sara Sisk went above and beyond to get me what I needed on such short notice! Thank you, thank you!
I love this bank, ive been with them for a couple years i love the staff ALICA Is so helpful and Sarah too theyve both helped me so much. I love Jessica too. The euless location is also great. 5 stars swacu.. Just need help setting up my online access with the new layout, but im figuring that out.
Ive been banking with them for years. I love them the receptionist and Sarah are wonderful people everyone there is extremely helpful…in mAking sure all my needs are met. I will always recommend and refer new customers to them. Swacu for life.☺😉 …
You would think That the “heart” airlines credit union would have more of a heart during a pandemic. Nope not at all it’s not there policy. Every other credit institution is bending over backwards to help people out, and what do these guys …
Absolutely the worst bank you could use. Horrible customer service and a system that relies on faxes. Loans given using the highest of your 3 credit scores and whenever there’s an issue anyone you speak with ever has a clue what’s going …
Great credit union until you need assistance anytime outside of their “business” hours. Expanded hours are definitely needed, members shouldn’t be stuck with an issue on a Sunday because ya’ll don’t offer any forms of assistance. So here I …
I do not recommend this bank. I had fraud on my account a few months back, and they did absolutely nothing to help. Their customer service reps are very unprofessional, and only wanted to know how I planned on bringing the account current, …
I don’t know where to start and if I could give zero stars I definitely would. I’ll start by I had an account with SWAFCU a couple of years back and my account went into collections because of personal reasons so last year I wanted to do …
Very unprofessional and disrespectful cruel customer service experience especially Ashley Gonzalez. I have never experienced anything like it after being loyal customer for years . If there was a zero rating I would give them just zero …
I have been with the credit union for nearly 20-years and I must say I LOVE the service I have consistently received. I found them so competitive, I now ONLY finance everything through SWACU. I have never had a bad experience and they …
Sat on a phone call for over an hour was told they will cash a cashiers check for me drove an hour to just deal with a very rude lady and wouldn’t cash the check for us had every document needed to prove it was us but was told “oh you …
Save yourself the trouble. They double up on foreign ATM fees if you can’t find one of theirs, and they closed my credit card account for inactivity without so much as an email alert to warn me it was going to happen or an alert once they …
NO MATTER HOW SMALL MY ISSUE IS, THE REPRESENTATIVES ARE SO HELPFUL. THEY HELP ME TO UNDERSTAND AND ALWAYS SAY, “IT’S NO PROBLEM. THAT’S WHY I AM HERE”. SEVERAL TIMES THEY HAVE GONE OUT OF THEIR WAYS TO GUIDE ME TO THE RIGHT PEOPLE. THAT IS CUSTOMER SERVICE!
The service can’t be beat..Love the text feature..
The extra money is awesome.
Sp easy to manage my car loan and credit card ,just quick transfer and its done.
I have been a member for a very long,long time.
Member services are always knowledgeable and helpful.
Penny in the loan department has funded many loans for me thru the years and is …
I ABSOLUTELY HATE THE NEW MORTGAGE LINK. THE OLD WAY WAS WAY BETTER. SHOWN JUST LIKE THE CAR NOTE INFO.
Great customer service. Always professional, knowledgeable and courtesy!!!
I am always impressed with how quickly the Credit Union catches fraud on my account! I truly feel safe with them looking out for me. And everyone I speak to on the phone is always so friendly and professional handling my needs in a timely manner.
Best bank ever
Love SWACU!
Great customer service, and personal attention.
Very friendly and help with any problems that come about they are also patient.
Great customer service with Southwest Airlines servant heart attitude
Good rates, friendly employees. Convenient for SWA employees.
Has always provided excellent customer service and great loan rates!!!
Close to the SWA campus and employees are always happy to be there.
This bank is supposed to be a shared branch but only let their customers withdraw from a different state but not the other way around double standard, senseless it defeats the whole purpose
Great Credit Union, they take care of their members
SWACU is awesome! The best ever credit union!!! Definitely bank here!
Beware of their Dallas ATM.
Everytime, I use it, my atm card has almost gotten stuck in the machine. I have to fight to get to release my card. The machine is old & needs to be replaced!
Great people, great rates
Easy online banking from anywhere!
Find other Credit Union. Customer service is good but this Credit Union policies are ridiculous. Go somewhere else.
Great interest rates on reward checking- 4% APY. They’ve historically had abysmal wait times on the phone to speak with someone, but I have to say they’ve done a good job of making improvements. Satisfied Customer.
Literally the best bank, hands down
Have been a SWACU member for many years. I recently bought a home and needed all kinds of paperwork for the title company. Sara Sisk went above and beyond to get me what I needed on such short notice! Thank you, thank you!
I love this bank, ive been with them for a couple years i love the staff ALICA Is so helpful and Sarah too theyve both helped me so much. I love Jessica too. The euless location is also great. 5 stars swacu.. Just need help setting up my online access with the new layout, but im figuring that out.
Ive been banking with them for years. I love them the receptionist and Sarah are wonderful people everyone there is extremely helpful…in mAking sure all my needs are met. I will always recommend and refer new customers to them. Swacu for life.☺😉 …
You would think That the “heart” airlines credit union would have more of a heart during a pandemic. Nope not at all it’s not there policy. Every other credit institution is bending over backwards to help people out, and what do these guys …
Absolutely the worst bank you could use. Horrible customer service and a system that relies on faxes. Loans given using the highest of your 3 credit scores and whenever there’s an issue anyone you speak with ever has a clue what’s going …
Great credit union until you need assistance anytime outside of their “business” hours. Expanded hours are definitely needed, members shouldn’t be stuck with an issue on a Sunday because ya’ll don’t offer any forms of assistance. So here I …
I do not recommend this bank. I had fraud on my account a few months back, and they did absolutely nothing to help. Their customer service reps are very unprofessional, and only wanted to know how I planned on bringing the account current, …
I don’t know where to start and if I could give zero stars I definitely would. I’ll start by I had an account with SWAFCU a couple of years back and my account went into collections because of personal reasons so last year I wanted to do …
Very unprofessional and disrespectful cruel customer service experience especially Ashley Gonzalez. I have never experienced anything like it after being loyal customer for years . If there was a zero rating I would give them just zero …
I have been with the credit union for nearly 20-years and I must say I LOVE the service I have consistently received. I found them so competitive, I now ONLY finance everything through SWACU. I have never had a bad experience and they …
Been with SWACU since they first opened over at the airport. They have been great.
Sat on a phone call for over an hour was told they will cash a cashiers check for me drove an hour to just deal with a very rude lady and wouldn’t cash the check for us had every document needed to prove it was us but was told “oh you …
Save yourself the trouble. They double up on foreign ATM fees if you can’t find one of theirs, and they closed my credit card account for inactivity without so much as an email alert to warn me it was going to happen or an alert once they …
NO MATTER HOW SMALL MY ISSUE IS, THE REPRESENTATIVES ARE SO HELPFUL. THEY HELP ME TO UNDERSTAND AND ALWAYS SAY, “IT’S NO PROBLEM. THAT’S WHY I AM HERE”. SEVERAL TIMES THEY HAVE GONE OUT OF THEIR WAYS TO GUIDE ME TO THE RIGHT PEOPLE. THAT IS CUSTOMER SERVICE!
The service can’t be beat..Love the text feature..
The extra money is awesome.
Sp easy to manage my car loan and credit card ,just quick transfer and its done.
I have been a member for a very long,long time.
Member services are always knowledgeable and helpful.
Penny in the loan department has funded many loans for me thru the years and is …