A supplier of medical equipment such as respirators, wheelchairs, home dialysis systems, or monitoring systems, that are prescribed by a … See more
Read More| Friday | 8:30AM to 5PM |
| Saturday | 9AM to 4PM |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
100 Crossing Dr, Wilder, KY 41076
bad customer service never answers phone
They’ve been great this far.
Cannot seem to get my site open google keeps asking to verify even though I have
Awesome place
this place is the best!!! very customer driver and helpful!!!!
I’m having trouble making my payment
Clueless about CPAP supplies… Would highly suggest pursuing your DME elsewhere!
This place sucks! No ine ever answers the dang phone. Customer service is terrible.
These guys don’t deserve one star. They are arrogate, rude and so slow they are useless.
If you want to do business with a place where the left hand doesn’t know what the right hand is doing (and doesn’t care) Patient Aids is the place.
Best service choosing a lift chair for our Dad as well as professional delivery.
Good place for all your needs. Indianapolis,In. location has went out of there way to help me.
I have a customer since 2013 and have problems with c pap supplies since the. This company is not customer focused and would not recommend them
This time. Has Not been a good experience for the quality of service has been absolutely O extremely upset to the point I wouldn’t recommend I’m a handicapped person and I deserve respect
Worst company I’ve ever delt with in my 47 years on this planet! Don’t even bother trying to do any business with them!!!
Unbelievable how the women at this location are so rude I will never go back here.
I have no experience at the place!
No one will contact you regarding your equipment. Not good.
They don’t awnser the phone buring business hours! Revolving door for employees! Never the same person twice in a row.
Impossible to speak to anywhere there. I have been trying for two weeks to order something from them. They answer the phone, and say they can’t help you, then transfer you to a voicemail. Horrible customer service!
Horrible experience. They have no idea what they’re doing. You can’t call because they never answer the phone. I suggest using any other company but this nightmare!
Lewis did a great job with delivery and setup – very helpful and personable.
You will never get anywhere with this place. They are all incompetent and are not interested in their patients. Wish I could leave not stars. Stay away from the business, if you can call it that 🤮 …
This company went down hill when they were bought out/merged a few years ago. No one takes responsibility and they don’t treat your problems as medical necessities.
Good customer service they need phone app to make it easier to pay set payments other than that judt suggestion.
BEWARE!!!! Sent a bill for 2 lifts, only delivered one lift. This place is disorganized and incompetent. They picked up the lift 5 months and still continue to send a bill.
I feel sorry for the people who have to use this company for anything. Outrageous prices they should be ashamed for taking advantage of people. I will never ever go there again and would recomend that if anyone thinking of going here can find what you want anywhere else do it.
Impossible to contact by phone. Also, the number listed on their website is incorrect and calls some very nice man’s private phone, and he is very frustrated by receiving Patient Aids call.
Patient Aid donated 6 wheelchairs to our charity event for the Disable, The Royal Prom. They dropped off and picked up – no charge. Gotta love a heart like that!
They have always gone above and beyond for all my cpap machine needs.
It dod not give me the info I wanted.
No emergency contact. The oxygen concentrator died in the middle of Saturday night and not enough oxygen cylinders to last until Monday. The concentrator had over 25000 hours when we received it at intake. Find another company that actually cares!
Love this company. They explain things to where I can understand it
.get rid of review button so I can pay the bill. I now have to call in to pay. Stupid.
Don’t return calls. Snicker on phone when asking a question. Going to see if the Dr office deal with anyone else.
Delivery man was really helpful with the installation of my grandfather’s equipment and was eager to help fix issues with the order thanks Lewis George for the extra effort to make it right!
I do not recommend them at all. They did not follow through with delivery of essential items and when I called to question them (multiple times) they would repeatedly tell me they had no record of what I was talking about. The customer service is abysmal and they can be very, very condescending.
If it I could give them less than 1 star I would. Terrible customer service, rude and horrid to work with. Constantly billing incorrectly and putting accounts on hold due to their mistakes. I will never go back to this place for supplies again. Save yourself the trouble and go somewhere else!
I ordered a 400.00 battery for my mother’s electric scooter which I bought there six years ago. She lived at Madonna manor for 6 years. They sent out a man to put in batteries. She has memory issues and would not allow him in when he …
They’re difficult to get in contact with.
Business hours are short cut, they barely answer their phones.
It’s ok once you get ahold of them, but when will that be?
I want to give a shoutout to the delivery guys that delivered our lift chair. They got stuck on our driveway because of the snow. They carried the chair up the driveway and into the house. Couldn’t ask for better service!
Great Northern Kentucky Dealer with everything you need in regards to aging in place. Great customer service, ask for John. He is the best. Keep up the good work!
Every year Patient Aid gives us wheelchairs to use st The Royal Prom for our friends with disabilities. This enables our medical team to care the minor emotional and physical injuries we can encounter. They have always helped without hesitation. Good hearts!
It’s so refreshing to have such a nice and helpful customer service experience. Hannah was kind, helpful, and very informed. Thank you for taking the time to listen to my needs. Very happy and will be a lifelong customer. Highly recommend!
Called them today to inquire about a mattress. You would have thought the person I talked to just walked in off of the street. She hardly knew anything about them and said she had never actually seen one. I had more questions but just …
I’ve have been trying to get a hold of some one, anyone at this company for several days. Over two days my wife and I have called numerous times and have waited on hold for hours waiting for someone to pick up the phone. No one ever does. How do they stay in business when no one ever answers their phone?
Worst company out there. Never seen a place treat their employees the way they do. Use the covid 19 to down size obviously. A company that fires you during something like this and never tell you that you what for is absolutely ridiculous. …
Mark the respiratory therapist is an awesome guy! Super helpful, smart, and kind. I would highly recommend getting your sleep equipment from him!
Patient Aids sent my pulse oximeter test to an out of network provider without my knowledge. I only found out when I received a bill from the out of network provider. It should be Patient Aids’ responsibility to inform their patients of …
Service is horrible. You’ll wait at the counter to check out while they just sit there and stare at you. Takes forever to get out of there and they won’t even stock higher quality diapers if requested. I’ll just order online
Okay so i am a very lenient person, i understand things happen or move around etc. Your dealing with a business its going to happen, but when you have waited a year to get a wheelchair that is most needed RIDICULOUS. I call about every 2 …
Rhonda and Tory were super nice and professional. My dad needed a hospital bed and they helped made that happen. Thank you for being so kind to my parents ❤️ Thanks again Deneen Wolber
In March Dr. sent orders for new wheelchair cushion & brakes. Having heard nothing by Aug. 9 i called to cancel. Dude on the phone says “it’s been a while, hasn’t it? I should have learned my lesson years ago when i ordered a new …
The worst customer service. No one cares about the patient or their needs. I am the care giver and it breaks my heart to see them jack him around. They say they are there for you but you can never talk to someone that can help, they …
They have shipped my cpap materials to the wrong address twice. I was on hold to pay a bill for 2 hours and then I hung up because the website would allow me to pay the bill.
If I could give this a zero rating I would. Was discharged from the hospital on oxygen patient aids said they didn’t have supporting documents to support oxygen even though I hand delivered everything they specifically asked for and upon …
I have been going to Patient Aids for 5 years now. I have always had a pleasant experience from caring and knowledgable people. I am so glad I started here when I started with my sleep apnea. I have never had any billing problems either. …
I only gave a one because I couldn’t give a zero. Worst customer service I’ve ever dealt with. If you can choose another DME company I’d highly suggest you do.
My Mother’s hospital bed has had faulty wiring that was reported a week ago! I attempted to call PatientAids directly only to get their voicemail at every attempt! My mother is in hospice, so, I know very well you have already been paid by Medicaid. How about an audit PatientAids?!?
Wish I could give less than 1 star.
They are lying thieves. Will not return my over payment of $291.00. Have kept my money for almost a year. Will not return my phone call. After a year they refunded my money
TERRIBLE CUSTOMER SERVICE! This is the first negative review I’ve ever wrote, but was that dissatisfied that I took time out of my day because they are that bad. I waited 3 weeks after my prescription was sent there and still didn’t get a call, I called myself and they never called me back. DO NOT WASTE YOUR TIME OR MONEY HERE!
Tried all day getting through. It’s an emergency. Where is everyone?
Patient Aids, Inc charges you after you return equipment and does not care about you at all. It is now the 3rd week of March and I have waited since the end of January for my oxygen. I still don’t have it and they dont answer their phones. …
I have to agree with the other reviews. I’ve been calling for about half an hour trying to figure out if they carry atomizers for my nebulizer. I’ve called 4 times and let it ring until the voicemail started.
This is a horrible company. They regularly fail to get orders correct. They have dubious billing practices, offer no customer service, and charge obscene prices. If you are a CPAP user, you will find a better prices and service at Amazon. …
I had cancer removed from my hand yesterday, and was surprised to see there was nothing at my local pharmacy to dress the surgery wound.
I remembered Patient Aids and walked thru the door and was met by a gentleman …
We are thrilled with our Harmar lift! Mike Murphy at the Wilder store was extremely helpful. My husband had just passed away and I desperately needed the lift to be able to live independently. Mike expedited the process, scheduling …
Absolutely horrible customer service. Took them three months just to supposedly get authorizations which I found out later from my insurance company I did not need. Once I made an appointment with them, I went in and the guy had to order …
I ask if they could recommend someone who could tighten the brakes on my moms wheelchair, she’s 88 years old and the gentleman told me they could. The gentleman not only tighten the brakes but the wheels on it too. I asked how much and there was no charge. He didn’t have to do it for free. Very nice man!
I’ve dealt with Patient Aids for almost three years and the staff at the Wilder store are friendly and helpful. Their billing department, however, is another story altogether! …
Do not work with this company. They lied about what they delivered and promised to deliver and then did not show up. Horrible customer service. I would like to give 0 stars. 0/10 do not recommend.
Definitely go elsewhere! Horrible customer service! I’ve been trying for weeks to buy my husband a CPAP machine. They act like I should be grateful to give them my money. I’ve called for weeks everyday and left voicemails. They called back …
This company is an absolute pain to deal with. We bought a lift chair from them about 6 months and have been dealing with them for 2 months to get it fixed. It took me 10 calls and 2 of which being to the regional manager to get someone out to fix it. Get better service some place else and do not waste your time.
We have been waiting for 2 years on my daughter’s wheelchair. Called several times and given several different answers. 1 st call said it was delivered to our house in October of 2019 but the house was torn down in December of 2018. 2 nd …
Awful customer service! If you can avoid this place and get your products from anywhere else, I highly advise it. I got my CPAP marchine from here and it stopped working. I have called multiple times over the past year only to be …
How does a business not have a human answering phones? No, you have to leave a message and hope for a return call. Still waiting on my CPAP. Asking Dr to cancel order and order from another company.
These people are rude, they double bill whenever they think they can get away with it , and they are robbing Medicaid / Medicare blind. When you can purchase a 20.00 cpap mask from Amazon, they charge your insurance 95.00$ . …
Disclaimer: This rating is based on their website. I just wanted to check their site to see if they might have what I was looking for before I went and the site is an unimaginable nightmare. Irrelevant sticky links covering half the screen …
Lewis George came and set up my husband Hospital bed and was very nice and curious. He showed me how to operate everything. Said if I had any questions or problems to give them a call and gave me one of patient aids cards and handbook. I would use them again.
Well here’s another one star review and I echo most of the others how very poor customer service is. They do not return calls and they don’t answer their phone, I read one where they said they don’t answer bc they don’t want to be rude to …
Buff was so nice and helpful! I don’t know why this place is getting low reviews! I can’t say enough nice things about the service I received. Then I met John, the store manager I believe, and he was just as nice. I would say my only …
For medical supplies that you can’t get at Walmart or walgreens, they’re okay.
But,
if it’s for medical services like rentals or oxygen tanks, go someplace else …
If you are trying to close an account or get your oxygen picked up, FORGET IT! They say they are coming to pick it up, even PROMISE you that they will be there, but NEVER show up. You will be SO inconvenienced and have to return it yourself. Run from this company. Pathetic service.
My experience with Patient Aids@ Cardinal Hill has been excellent! One employee in particular, Lewis George, has been extremely helpful today. He has made several trips back and forth bringing my equipment and exchanging it for the ones that I wanted. He has gone out of his way to be friendly, efficient and helpful. Thanks again,
Worst Customer Service ever. Purchased a Resmed CPAP machine for my husband 3 years ago. Never received any new accessories. My husband is having surgery in 2 weeks and needs a new mask. He has made numerous calls and left messages but …
WOW! Worst Customer service ever – I just want to re-order CPAP supplies – It has been over 30 days – I have been on hold over 5 cumulative hours. Everyone I speak to has to transfer me someone else and they don’t answer.
If I could rate zero stars I would. DO NOT GO HERE!! JUST DONT. I needed a CPAP. Said they were waiting on insurance(this was 10ish days after my study and they didn’t reach out to me so I reached out to them), okay, no big deal.. time …
Horrible customer service. No one is taking ownership when a customer is having a fulfillment issue. Have to call multiple times. Can’t talk to anyone who is responsible for getting a pre-authorization. Unsure why pre-auth needed. Have …
We had a great experience with Patient AIDS out of Wilder, KY. Zach and Darryl (sorry guys if I didn’t spell your names correctly), were fabulous delivery drivers! Very knowledgeable, courteous, called ahead, and were overall professional while being compassionate. Thank you for your hard work and attention to detail.
Horrible service. Ordered CPAP equipment almost 6 weeks ago and still haven’t received it. Contacting this company is harder than digging a hole to China. Says product shipped by FedEx 6/17/21 and still not here. Been in Ellenwood GA …
This is the absolute worst company I have ever dealt with. Customer Service is so far below standards it’s not on the charts. I have to be on oxygen 24/7. This company has been a nightmare to deal with. You order it, then you call to …
Don’t answer phone , put on hold for half hour , very rude would not recommend to anyone , waste of time.
I was away from home with my mother who has lung cancer and her oxygen machine went down. It was 10:00 on a Saturday night and I thought I was in trouble. I contacted Patient Aids and they answered right away. A tech called me back …
Hubby getting a new CPAP. The gentleman I spoke with was very knowledgeable and answered all our questions. Glad we chose them to get our supplies!
Horrible customer service. They don’t care about your life or care about sending you the most important supplies you need.
This place has been amazing for my dad and his needs! He was new to the world of C-pap and they have helped him so much! He feels comfortable with his machine as well as everything else that goes with it. I would 100% recommend.
Hats off to Terry! He is excellent at his job! Always calls ahead to let you know a estimated time for your delivery, and then when he is on his way! He goes out of his way to make sure you are take care of. Great Job Terry, and thank you!
Jeff Hawk
went down to Patent aide to get a key for a scooter we bought there they had 25 scooters on the show room floor with 2 keys in everyone would not sell me a key in an emergency she was very rude and disrespectful this lady does not belong dealing with the public will not purchase anything else from there
According to them a computer click caused them to double ship an order. Had to return one of two boxes. They then double billed. Got that straighten out. However, opened the second box half the contents where not for the CPAP machine in …
One employee was very rude on more than one occasion!
Very long hold times!
One other employee was very nice .
Manager was very professional.
Poor customer service! I have been trying to get a walker for 3 weeks and they keep telling me to tell my doctor that they need more info , I call my doctor and then they say they need something else. Every time I call I’m on hold for at least a half hour. Would not recommend doing business with this company.
Worst customer service there is for phone calls. I have tried for 3 days to get ahold of them and been on hold for 30 minutes each time. Ridiculous! On the other hand, the men who make deliveries are very curious and on time. Who ever hired them should hire the office people.
This place is horrible. I had a 9:30 am appointmemt to get fitted for a CPAP and the guy who does them booked a home appoint off site and wasn’t there. We asked to speak to the MGR but he was busy and didn’t have time for us. Before you do any business here…read the reviews. There is a reason most of the reviews are bad!
They apparently will just let you die. My mom has severe COPD and depends on oxygen. Her concentrator stopped working in the middle of the night and she didn’t realize she could call right away, so she hooked up her remaining tanks and …
After calling about supplies I was told that my acc has been put on hold . I guess they like having accounts on hold ? Because I’ve made several attempts to call them only to be put on hold and hold and hold. Now I’m just going to put u on hold along with my acc
I was just told by an individual, named David, who works at the patient aid ordering department that ,”sir, do you realize that I have your address and I know where you live.” His intentions are to come and harm me cause I got into an …
I have been with Pt Aids for years. They have steadily declined in quality of service. Over the past year or so, they have sent me the wrong equipment, lost faxes from my doctor, and are very disorganized. Their billing has improved. I …
They owe me a refund of $105 because of their error. I have called SEVEN TIMES over the last two months and they say someone will call me back. SEVEN TIMES no one has called me back. I plan to contact the BBB because this is unacceptable.
I waited 15-20 minutes behind a customer. When it was my turn, she said she hoped I didn’t need supplies. Their computers were down. Why couldn’t she have made that announcement to me and the other 3 people waiting. She assumed I knew that …
The people I delt with were fantastic. Letha and Candy were fantastic. Don’t believe the reviews on Google. They went out of their way to make sure I got the part I needed. I am sending their boss a card letting him know.
The lack of concern and incompetence I’ve experienced with this company is shocking. It’s a good thing sleep apnea isn’t acutely life-threatening or I would be dead by now. To be brief, they make time commitments they know they can’t keep, …
Lies from the start. I used this company for a Cpap machine. They have my insurance approval, and tell me my portion is $80 and $10 a month. I paid the $80 when I received the machine. I owe $143 3 months later. I’m now told the machine …