Trinity Health Of New England is an integrated health care delivery system comprised of world-class providers and facilities dedicated to the full … See more
This is the ABSOLUTE WORST!!!!!!!!!!!!!!! Place on the face of the earth I’ve been going to their Ob Gyn dept for over 17 years and it just keeps getting worse and worse avoid this DUMP
Run in the other direction if you want a caregiver who actually cares. I could list all the things that left me shaking my head but I don’t have that much time. Though the topper was when I asked a doctor to order some blood work for my son and he said ” I don’t know how to do that”. Oh my. I left and will never return.
Human resources are littling any one who apply for a job telling them” you did not meet the minimum requirements”
Human resources has to step up to the human level befor they work for them.
Trinity health just waste of time and effort. F.U
I will never go there again they gave me the wrong information .Receptionist
wish I new his name was really rude with no manner’s.Wouldnt recommend to friends family or enemies..
Some fine doctors, PAs and other health care professionals but some are challenged in applying their medical knowledge, patient bedside manner. Also, prejudice affects quality of care.
The service was very professional from sign in to discharge. Everyone was very professional. I was in and out in under 40 minutes. Will definitely use again.
This is nothing but a conglomerate that has developed a fast food health care mentality! You don’t even see doctors until day of surgery you see PA after PA and they charge you for seeing a doctor! Thanks to socialized medicine, I/we wind …
I have never received worse customer care. It took them over half a year to return my calls about a fraudulent bill. I wish you could rate below one star.
Chicopee office is horrible. All they want is money. Do nothing for you. Lazy doctors don’t call back. Nurses are rude and not sure what their responsibilities are since all they do is forward to doctor and don’t answer anything. Better luck at cvs minute clinic than this dump.
Brought my grandson with a sore throat that had him in tears and they looked in his mouth took a culture and that was it. Not look in ears or listen to his chest. To me thats not an exam.
Laying off therapists????? Criminal. Patients are not purchasing potato peelers. They are seeking sometimes lifesaving treatment from someone that we have built up trust with over a long period of time. Finding a connection is not an easy …
If you require health insurance coverage to work for this company, don’t bother to apply unless you want to be ripped off. YOU PAY OUTRAGEOUS COSTS and they dangle a savings carrot that’s an absolute lie. They FORCE you to sign up with an …
Did not address the chief reason for my visit; could not treat the issues they discovered during the exam, had to send me to the emergency room to get treatment.
Awful customer service. Took days to reply to my calls and eventually stopped calling me back. The only way I could get my insurance information updated was after I sent them an actual letter. No replies to either mine or my insurance representative’s many calls or emails. Unnecessary stress added to an already stressful situation.
The door to my room was left open and I could hear two of the nurses speaking very negatively about my personal business. I’m extremely appalled by their unprofessionalism. I will never be going back here again. I strongly suggest that no one attends this practice. Please don’t give them any business, I won’t ever be looking back.
Wolcott, CT office….While I am satisified with the medical attention I received, TRYING to pay my bill was an altogether different experience. One would think I was trying to get money from them rather than giving them my money. 3 of the 4 payment options were an EPIC FAIL. Very unprofessional.
I never had worse experience, received a call today to contact Trinity Health for an issue concerning my account, I called immediately, the reason for the call was to inquire about a bill that was mailed to me less than 10 days ago, I don’t …
Appreciate the staff working here! There was some wait time with registration, but the staff ensured me what was going and the steps to take care and aftercare.
No wonder insurance costs are high when billing depts such as Trinity Health do what they do. I was billed 3 different amounts for my stay at St Francis. And even though I paid 81% of my bill within 5 months, I waited for an updated, …
I went there yesterday as far as the people who treated me were good so hopefully the meds they provided work and fix the reason for my visit so if the meds work out I will come here and update you
Front desk staff extremely rude on 5/22– rushing sick and injured people along because “they wanted to get home”. Would have walked out if I had any other choice
Put the billing number for the medical group online on your website. The link just brings you to the hospital billing or my chart. An hour wait to get through to adult medicine and then your receptionists loudly repeat back your information …
I just had a baby on the 17th of June. My 3rd child but first time giving birth at St Francis/trinity health and my first time receiving an insurance bill for any services after having a baby. Smh I was very excited to give birth here so …
We booked an apt a month before in Rheumatology department and on the day of apt the nurse called and said Doctor is sick and we need to cancel today’s apt. We said okay so when we can have next apt, the nurse said after 1.5 months in …
This review is based on my experience only with Trinity Health of New England. DO NOT do business with them!!! They may be able to accommodate you medically, but when it comes to billing, they are the worst!!! They will send you a bill …
I am very happy with the job done at this facility. The people are very professional and caring toward the patients needs. I am very satisfied with the care I received.
It was very quick and very professional and I was very happy with the process I would recommend anyone to go there and the doctor and nurse was very nice and professional I give them a thumbs up thank you
From the moment walking in, to the moment out, all about making sure that you are well taken care of. Starting with the front desk clerk, medical assistant, RN and the PA. And everyone else. Thank you very much for the opportunity and and experience.
The billing department is awful!!!! I called several times, message said they were too busy to take my call & to please leave a message , & someone would call me back. No one ever called me back ! One time when I sent my bill back with my …
I will never go to St Francis again in my life. I had a procedure done that was beyond my control and absolutely heart shattering for any woman to have to go through. I have been paying them monthly whatever I can which I believe was close …
Everyone was very courteous & professional from the door to the end. The place was immaculate. The only complaint was the xray wad not working & I had to go to East Main not a real problem. Just an inconvenience.
Trinity health is great health care facility. With excellent doctor’s and staff . Very clean and efficient facility.
I’m always made to feel welcome and the staff is as good as it gets with …
Absolutely horrible… my son had a rash all over his body.. they Tried to tell me that it was bug bites but as a mom I knew it was much worse they sent me on my way even after I asked for a second opinion Late last night ended up taking …
Staff was cordial and kind. Meghan P.A. was knowledgeable and very helpful. Facility clean and pleasant. Computer sign in was a bit troublesome but easily straightened out by phone.
Everything was good but if the results were back late Thursday night but No one called me Friday! Really needed the results Friday for my employer so I would be put back on the schedule! Now it’s Saturday and unsure of when I can get back on schedule now! Think your timing for results call backs needs to be reviewed!
(West Hartford location) The doctors are okay. The staff is not. I’ve been waiting TEN DAYS for a prescription refill on a life-threatening, chronic condition. The pharmacy has been calling their office daily with nothing happening. When I …
PLEASE PLEASE PLEASE!!!!! Do not go to Trinity Health..I have been a patient at their Prospect Office and their East Main Street office in Waterbury.. they bounce their patients between offices.. their doctors do not stay and they try to …
I had to get a covid test n barely anyone there patient wise n had to wait an hour to get in exam room but when I did, the nurse and doctor were totally amazing!!! Very friendly, sympathetic and thorough..sent me home with proper medication …
Went there with terrible stomach pain. They took an X-ray but no blood work or urine samples. Was told my flora was off. Take probiotics and gasx for the bloating. The next day I was in the ER with gallstone pancreatic. But not before …
I would like to give a SUPER HUGE THANK YOU, to Sarah in the Emergency Room today for being a great nurse and providing excellent service and care to my son and I. It seemed to be a regular busy Saturday in the ER and through it all Sarah …
I had really bad pain in my knee. They said to take Tylenol and to see a primary care physician. Couldn’t even take the time to do an x-ray. I felt like they were trying to get me out of there quick. I won’t go back there.
Everyone I interacted with was so nice. They understood how lousy I felt and were gentle and thoughtful with testing. Overall a great experience and I would definitely use Trinity Health again and I will recommend them to others.
This is the 2nd time I have used this urgent care, and I find it to be quick and provide excellent 👌 care The staff ⚕️ have always been pleasant and professional …
Walked in night before told best to make an appointment for next day. I did. Registration on line was easy. The nurses and doctors we amazing. They quickly identified a heart issue sent me to Er. Good catch! Saved my life!
Very kind staff here that helped me out when I was in a bind! I forget the doctors name that attended to me, but she was a very nice lady and was very friendly and informative through my entire visit. Thank you very much!
The receptionist, staff, and medical professionals were all wonderful. I couldn’t ask for a nicer experience (which is important when you’re feeling sick!). But because of some sort of agreement between St. Mary’s —it was explained to me— …
Staff was friendly, helpful, professional and timely. I normal don’t do Walk-in urgent care facilities because of “horror “ stories that I’ve heard in the past but I took a chance and was very impressed by their proficiency and professionalism. Bravo!!
The staff was absolutely fantastic. They took me right in for a bad laceration, they stayed until after closing time to give me stitches, were professional and friendly. Would highly recommend!
They got my boyfriend and I in for COVID rapid testing very quickly, but we’re lucky… Right place, right time. Call ahead, and plan to go very early in the morning. The girls at the front desk were fairly friendly…. They’re overworked so I’ll give them a pass. Keep doing what you do ladies. Thank you.
Had an appointment , they were fast , polite. The PA Angela didn’t order any in needed tests or send me anywhere I didn’t need to go. We use the clinic everytime we need to because it takes weeks to get into our doctors office due to COVID . Glad they are there and are so comforting in times of need .
I was promptly seen upon arriving which was wonderful and the staff was very helpful in assessing my injury and prescribing me the necessary medicines. I’m grateful for their help and kindness and would definitely go back to that facility if ever needed.
Admittedly my wait time to be seen by a provider was 6 hours, but I was able to wait in my car/at home until they called me in. Once in the building, you are immediately welcomed and cared for. Meghan is amazing and empathic and listens attentively. During these uncertain times, being human first goes a long way.
It was a great experience from beginning to end. The reception area was clean and neat. The reception staff was friendly. The PA Meghan was amazing. She was patient, gentle, through, and kind. She took the time to explain the possible …
Everyone in this office is the absolute worst. They mess up paperwork, refuse to correct their mistake, and foot their patients with the bill. Spoke to someone on the phone who was incredibly rude and treated me like my getting laid off/not having insurance was my fault. Never go here if you value your physical and mental health.
I made an appointment online and only had to wait 20 min from that time to be seen. I was evaluated quickly and sent home with a called in prescription. The doctor seemed caring and knowledgable and explained my illness and care …
My visit(s) to Trinity Health Urgent Care has always been a pleasant one. They have taken extremely good care of me & they are always correct with their diagnosis. They have a very friendly staff & they take care of you right away. It’s …
Megan the PA at the walk-in clinic on West Main Street was wonderful. The nurse making excuses for them not calling me back after having a test done for a week later until I had to call and make an appointment to get my results the nurse …
The front desk staff were great. If I may, I believe Marc was the last one on and he listened and tried very hard to tell an irate lady that came in late that they have already turned people away due to over crowding and the late hour. He …
Only giving a two star, as I made my appointment on line for 8am. Was there early which was fine I had to wait… the girls at the other area (blood drawn area) were very nice to say they don’t come in until 8 which was fine!!! They didn’t come to the desk until 8:10 then the girl seemed a little annoyed that’s there was a line!!
I want it for my appointment to find out that the doctor left early they said they called and when I looked on the missed calls they did call but they did not leave a message so I drove all the way there for them to tell me oh he went home early the service you get there is horrible there’s no communication it’s horrible.
This was my first time at this office, it was great! The facility was very nice and clean I was a walk in, but I didn’t have a long wait time. If needed I would go back. This was a Saturday morning visit.
I have been there twice in the last 2 weeks with two different teenagers. Saw the same provider who was awesome. Wait time was minimal with pre scheduled time. Absolutely recommend!
Saint Francis hospital has the worst emergency room wait time I have ever experienced. They are treating people in the triage. I was waiting for an hour and i asked the receptionist how much longer she said I don’t know there is 30 people …
I went there because I had a bad fall. Once I got there I received excellent courteous treatment. I told them I wanted a X-ray. Their X-ray tech wasn’t there so I had to go to their other facility. After taking the X-rays I found out my …
Went to lab drop off sample had to wait in line for 20 mins just to drop off. So many people waiting unbelievable. I guess they probably are under staffed
Great service and care by Trinity Urgent Care Waterbury campuses.
Timely and Efficient: They had to shut down one location, but we were rescheduled at nearby location for same day and time. …
I have always been very happy with all my years of good medical care at Trinity Medical and years prior, I was very annoyed that I was not sent a link for a medical teleconference yesterday. I had to go to Medical Express Urgent Care for a rash, diagnosed as Dermatitis.
So I was there for an appointment I got in pretty quick seeing the doctor went to get x-rays and labs x-rays or we’re fairly quick labs on the other hand I waited and waited and waited two people working in lab is not enough there was over 30 people waiting to have the labs drawn 2 people working unacceptable
Everybody that dealt with me was great! Reception, room tech that asked questions and took info, Dr. that helped me, xray tech, ALL of them! I was very happy with my visit
All my family gets their care at Trinity Health. My mom who recently past from cancer was treated with dignity and loving care during her f/u appts with Dr. Skalski. Her last video appt with PA Patrick was bitter sweet. He comforted her and …
I love the service. Once I checked in; I waited less than five minutes before my name was called. The wait time was less than that before my doctor came in. Awesome service and staff.
Speaking as someone who’s worked in the medical field for many years, I’ve definitely seen a decline in patient/customer service. It seems as though “Profit” is more important than the patient any more. …
Trinity health, you are a mess! Staff booked an apt for 12.26…guess what, you were closed. Second app today, place is slamming phones are ringing off the hook, noone is answering…Parking lot has been closed for at least a year. Work is …
It is difficult to get an appt with my own provider, the appts I do get are with other providers who do not know me or my health issues and only concentrate on the 1 issue I am having at the moment. they dont take into consideration how …
Lauren the PA in the Springfield Trinity office is wonderful! I’ve been battling Covid for 11 days and yesterday she was very thorough and caring during my examination. I’m still pretty sick, but hopefully the new meds will start to kick things into a more positive direction.
My Dad is 94 years old & has been with Trinity Health of New England for approximately 6 years. They have some really good physicians. His newest and most recent physician Dr.Gunachelvan is a wonderful gentleman who cares a lot about his …
It was good experience with medical staff as always whenever dealing with them. Staff have patience when dealing with me due me being difficult thank you Happy New Years
My experience at Trinity Health was once again excellent! MD took time and explained everything to me in detail. Service was great and Trinity Health employees are warm & friendly.
Even though I had an appointment I still waited over an hour to be seen but I do understand so many people sick the staff did their best and was polite
Had a great checkup. Very disappointed that since Dr Runge is leaving that I cannot stay with Springfield office. I am now considered a new patient and no one in the Springfield is taking new patients which I feel I am not.
Do not trust this place… one start is too much. My dad went to the location on main st. Waterbury on 1/17/23 with a swollen elbow and a lot of pain. After a few hours waiting they took an X-ray, someone read the X-ray electronically (as per …
I met Dr Zhang in pulmonology. Office staff very friendly, helpful and accommodating. I’m blessed to have him care for me. Julie is a wonderful MA for Dr. Zhang, whole staff makes you feel great for an appointment.
Never have to wait for blood draws or x-rays any time of day any day of the week even as a walk-in (Wolcott office). Friendly and competent staff. Very quick test results with an easy to use patient portal.
I have been a patient of Dr, Mirela Nicolescu for four years. she is such a wonderful caring and knowledgeable Doctor. I have moved far from her office but I still come to see her because I haven’t met any carrying Rheumatologists in …
I did not appreciate the cna/ nurse/ med tech that checked me in not listening to me when I asked her to manually check my BP because the machine always read to high because it pumps to 200. Dr. Skalski manually took my BP & it read like my …
Trinity Health switched to appointments only and I wasn’t aware of that but they squeezed me in that morning anyway. The staff were all polite and professional. I’ll definitely be going back again!
I am a patient of Dr. Nicolescu and believe me she is one of the sweetest Docs I’ve known. I appreciate how she takes her time to make sure you understand everything she saids before you leave her office. She makes me feel so comfortable …
Hi, personnel were very professional and courteous to my needs. They were very prompt in getting me into my exam room and the PA was very attentive to me about my illness not to mention a very clean office. 5 star !!
As asked, I am leaving a review about my most recent experience. I required URGENT care on 12/6/22. Due to high patient volume, there were no appointments for 12/6/22 in Waterbury, CT until the following day on 12/7. I was told to try Rocky …
i have been going here for 4 years with increasing pain have been begging for an endometrial biopsy and all they suggest is birth control and pain pills that don’t work. i have been mostly out of work because of this pain but to them i just …
Over all, it was a pretty ghost. The receptionist was very pleasant and thorough. The doctor as well . I got a little bit of attitude from the nurse in between the receptionist and the doctor. She might have had a bad day so I didn’t take …
Dr. Nicolescu is very thorough with my concerns and care. She fit me in right away that my PCP couldn’t do. She’s an amazing doctor. Her patients will be lucky to have her.
I have been coming to Central Connecticut Cardiology for a number of years now and am very pleased with the care that I receive at this group. Definitely a great group of Doctors and pleasant office staff. I would definitely recommend this group of Doctors to anyone in need of cardiac care.
Went to this Urgent Care in Waterbury because the Naugatuck one was closed on the holiday. Received excellent care and everyone was exceptional. I thought the wait would be longer but as I saw everyone was working as a team and helping each other. Thank you all for the great care. Received my results sooner than was told.
We went to this urgent care on Sunday for my daughter’s ankle injury. The place was mobbed so we decided to schedule an appointment for the next day. The day of our appointment we didn’t wait long, but there was no x-ray person there so we …
Excellent place to go if you don’t feel well. The staff it’s excellent. Best urgent care I ever went. Also their rates are fair. They have better rates than those urgent care in ny , and the staff it’s excellent. I can’t find the …
I made my appointment on-line and the wait times at this location was very very good. Staff was friendly and professional. PA who examined me was excellent. I felt well cared for and confident with the care I received.
The Physician Meghan was so polite and empathetic. I felt so special by her kindness. The nurse too was wonderful. Place is cleaned and front desk staff were pleasant as well.
Dr.Ajay was professional and caring I had a quick easy procedure done. She followed through to make sure everything healed properly. I would recommend her for any general procedures people may need
The rating is as low as it is only for the reason the provider that saw me was terrible. The issue I presented with could have been (and still could be very serious). The fact she was so incredibly short with me, seemed inconvenienced …
The nursing staff is the best.
The management should be more attentive to the needs of the patient.
I waited 6 hours in recovery, after my move was requested, before the one lone …
Very professional staff, supportive & knowledgeable is how I would describe the team. Janet the RN met me & right away made me feel comfortable. Mark was very attentive to what I shared as my symptoms & with the Dr (don’t have his name) made a plan for me that made sense. EXCELLENT TEAM HIGHLY Recommend the medical care I received.
We were greeted graciously by the kind and efficient man at the registration desk. Ashley and Lisa as well as the medical assistant were professional and reassuring as they cared for me. Ashley was calm and very thoughtfully explained every …
Awesome place.great people.
Quick service and knowledgeable staff.
Great thanks
Good
Staff are great,service was fast
Always helpful
Excellent service and follow up. Highly recommended.
Absolutely horrendous . attitudes are very bad in the billing dept. Totally incompetent.
Always professional
Great care received by provider Karen
Very professional and curtious staff.
I thought that trinity health care did a good job
on me.
Good
exelent
Great providers here
Very attentive and polite to their patients
The staff were friendly and prompt I did not wait
At all
very good
Took me in late when they didn’t have to. Very friendly staff.
Was only seen for a minute, and was made to feel like I shouldn’t have even come in. Not thorough, and brushed off my issues.
I love it here so much, very nice people.
Was seen quickky and the staff was great.
Quick and efficient care.
Professional and friendly experience.
I love this practice!!! Very nice staff
We are still waiting for the Dr. To come in…
Excellent care.
Staff was superb, listened, and helped.
Everything was great! Fast 💨 service and everyone was very friendly and attentive! …
This is the ABSOLUTE WORST!!!!!!!!!!!!!!! Place on the face of the earth I’ve been going to their Ob Gyn dept for over 17 years and it just keeps getting worse and worse avoid this DUMP
Good customer service
Staff was very friendly.
The staff was very pleasant and the service was great
Great service,fast, facility very clean,staff very professional and very kind.
Pleasant and professional staff
Prompt, polite service. Very professional and pleasant staff
I had to schedule the appointment they got me in on time and got me out of there quick
Dr. Patel is a wonderful doctor! He is very personable and easy to talk to.
Absolutely the most unprofessional, uncaring health care you could deal with. If you love/ care for someone DONT use this facility!
Great experience, awesome providers!
Everyone who worked here was amazing. Super nice, competent, and personal staff.
Fast, courteous service and a follow-up phone call with test results. As good as it gets
Saint Francis is a joke, if you value your life go somewhere else. Trinity in general has ruined every hospital system they acquire.
Great people, great timing.
Run in the other direction if you want a caregiver who actually cares. I could list all the things that left me shaking my head but I don’t have that much time. Though the topper was when I asked a doctor to order some blood work for my son and he said ” I don’t know how to do that”. Oh my. I left and will never return.
My daughter is in the spectrum and they always treat her with patience and consideration.
Human resources are littling any one who apply for a job telling them” you did not meet the minimum requirements”
Human resources has to step up to the human level befor they work for them.
Trinity health just waste of time and effort. F.U
I will never go there again they gave me the wrong information .Receptionist
wish I new his name was really rude with no manner’s.Wouldnt recommend to friends family or enemies..
The doctors and nurses were wonderful. Very helpful and so kind!
Everyone was very kind and understanding, amazing service
They took very good care of my grandson. I recommend them to anyone.
Everyone was polite and wonderful.
Very clean prompt and friendly
Very compassionate workers.
Some fine doctors, PAs and other health care professionals but some are challenged in applying their medical knowledge, patient bedside manner. Also, prejudice affects quality of care.
Very professional employees I was in and treated within 10 minutes. They were very through and I received very good care .
Very pleased with my visit …reasonable wait time ….competent PA …confident in her treatment plan
Staff is always pleasant and helpful!
The people there are friendly and helpful process was easy and fast. I hope I don’t need to, but I would go there again if needed.
Great prompt and professional service
Sorry to say this but I was waiting for 4 hours to get seen
The staff here was warm and so so helpful when my son injured his wrist. Shoutout to Megan the PA for going above and beyond!
The service was very professional from sign in to discharge. Everyone was very professional. I was in and out in under 40 minutes. Will definitely use again.
Staff was attentive and knowledgeable. Very polite. Would definitely use again.
This is nothing but a conglomerate that has developed a fast food health care mentality! You don’t even see doctors until day of surgery you see PA after PA and they charge you for seeing a doctor! Thanks to socialized medicine, I/we wind …
They were very nice!! Very quick 😊 …
They were professional, attentively and patient.
Trinity was an awesome place to go. The staff is very loving and friendly. This is my 3rd time coming here and I will come again
I have never received worse customer care. It took them over half a year to return my calls about a fraudulent bill. I wish you could rate below one star.
Very helpful ,took care of my issue right away and everyone was very nice
Chicopee office is horrible. All they want is money. Do nothing for you. Lazy doctors don’t call back. Nurses are rude and not sure what their responsibilities are since all they do is forward to doctor and don’t answer anything. Better luck at cvs minute clinic than this dump.
Everyone was kind, helpful and professional. I was treated promptly and they did everything they could to treat me.
Very friendly and fast service my nurse was awesome very nice lady I recommend anyone and everyone if u need urgent care this is the place
Brought my grandson with a sore throat that had him in tears and they looked in his mouth took a culture and that was it. Not look in ears or listen to his chest. To me thats not an exam.
Laying off therapists????? Criminal. Patients are not purchasing potato peelers. They are seeking sometimes lifesaving treatment from someone that we have built up trust with over a long period of time. Finding a connection is not an easy …
Excellent care. Friendly, professional.
Avoid this business at all costs and save yourself some costs.
I was referred to the ER at St. Mary’s for mastitis instead of being given …
If you require health insurance coverage to work for this company, don’t bother to apply unless you want to be ripped off. YOU PAY OUTRAGEOUS COSTS and they dangle a savings carrot that’s an absolute lie. They FORCE you to sign up with an …
Did not address the chief reason for my visit; could not treat the issues they discovered during the exam, had to send me to the emergency room to get treatment.
Trinity is great..all Dr staff and nurses
Was seen quickly by a very caring staff.
Awful customer service. Took days to reply to my calls and eventually stopped calling me back. The only way I could get my insurance information updated was after I sent them an actual letter. No replies to either mine or my insurance representative’s many calls or emails. Unnecessary stress added to an already stressful situation.
The quality of attention was great. Very thorough, and speedy. Much better than other urgent cares I’ve been to!
I don’t go to doctors much because they are always judging you. But I was very surprised how everyone was so
sincere and concerning. …
The door to my room was left open and I could hear two of the nurses speaking very negatively about my personal business. I’m extremely appalled by their unprofessionalism. I will never be going back here again. I strongly suggest that no one attends this practice. Please don’t give them any business, I won’t ever be looking back.
Wolcott, CT office….While I am satisified with the medical attention I received, TRYING to pay my bill was an altogether different experience. One would think I was trying to get money from them rather than giving them my money. 3 of the 4 payment options were an EPIC FAIL. Very unprofessional.
I never had worse experience, received a call today to contact Trinity Health for an issue concerning my account, I called immediately, the reason for the call was to inquire about a bill that was mailed to me less than 10 days ago, I don’t …
Very professional, fast online registration made a quicker visit. Staff is courteous & efficient.
Appreciate the staff working here! There was some wait time with registration, but the staff ensured me what was going and the steps to take care and aftercare.
Pa was Both thorough attentive knowledgeable and on time
Staff was cool… not grumpy or uptight.
They definitely need someone bilingual (Spanish) at front desk…
No wonder insurance costs are high when billing depts such as Trinity Health do what they do. I was billed 3 different amounts for my stay at St Francis. And even though I paid 81% of my bill within 5 months, I waited for an updated, …
I went there yesterday as far as the people who treated me were good so hopefully the meds they provided work and fix the reason for my visit so if the meds work out I will come here and update you
No waiting and very efficient. Overall a good experience
Front desk staff extremely rude on 5/22– rushing sick and injured people along because “they wanted to get home”. Would have walked out if I had any other choice
Staff was friendly; the process moved along pretty well
7-8-2020
Very rude representatives, never called back (after 2 days )when using their ” next in line ” feature until I left multiple messages. …
Put the billing number for the medical group online on your website. The link just brings you to the hospital billing or my chart. An hour wait to get through to adult medicine and then your receptionists loudly repeat back your information …
Very good customer service very professional thank you
Great Doctor, excellent health care, caring and helpful medical workers great experience
Doctor Caroline and staff were excellent .
They are always top notch, very quick and kind.
They’re Committed to help you whatever your Needs is 👍🏻 Very nice:) …
I have no complaints. Great service
Quick and satisfying everyone was just united and I like that team work
All good. j
Anytime we have ever had to go to urgent care on W Main in Waterbury, we’ve been treated with the utmost care. The staff was thorough and kind.
I just had a baby on the 17th of June. My 3rd child but first time giving birth at St Francis/trinity health and my first time receiving an insurance bill for any services after having a baby. Smh I was very excited to give birth here so …
Had a great experience. Thanks for everything.
The doctor was wonderful and so was the nurse.
We booked an apt a month before in Rheumatology department and on the day of apt the nurse called and said Doctor is sick and we need to cancel today’s apt. We said okay so when we can have next apt, the nurse said after 1.5 months in …
The staff was excellent and quick service.
This review is based on my experience only with Trinity Health of New England. DO NOT do business with them!!! They may be able to accommodate you medically, but when it comes to billing, they are the worst!!! They will send you a bill …
Short wait time. Friendly and helpful staff.
I am very happy with the job done at this facility. The people are very professional and caring toward the patients needs. I am very satisfied with the care I received.
Always a fine experience with Dr. G. in Springfield.
The need of mine is solved and my health is getting better
Cool experience staff very Respectful &excellent help with assistance,the Dr. Was very patient and down to earth and Respectful
The staff is good, but the wait times are always 2-3 hours every time I’ve gone to this location! That’s the worst part!
The doctor was extremely nice and helpful
This place is amazing great nurses great doctors 👍🏼 …
It was very quick and very professional and I was very happy with the process I would recommend anyone to go there and the doctor and nurse was very nice and professional I give them a thumbs up thank you
From the moment walking in, to the moment out, all about making sure that you are well taken care of. Starting with the front desk clerk, medical assistant, RN and the PA. And everyone else. Thank you very much for the opportunity and and experience.
Very friendly Staff courteous and kind.. Dr. Was awesome God Bless her all in all probably the best expierience I have ever had at a walk in…❤
The billing department is awful!!!! I called several times, message said they were too busy to take my call & to please leave a message , & someone would call me back. No one ever called me back ! One time when I sent my bill back with my …
Waited nearly 2 hrs finally was seen didn’t give my sick children any medication they waited there in pain. Horrible
I will never go to St Francis again in my life. I had a procedure done that was beyond my control and absolutely heart shattering for any woman to have to go through. I have been paying them monthly whatever I can which I believe was close …
Everyone was very courteous & professional from the door to the end. The place was immaculate. The only complaint was the xray wad not working & I had to go to East Main not a real problem. Just an inconvenience.
Very nice and very efficient! The wait time is not long at all!
Trinity health is great health care facility. With excellent doctor’s and staff . Very clean and efficient facility.
I’m always made to feel welcome and the staff is as good as it gets with …
Absolutely horrible… my son had a rash all over his body.. they Tried to tell me that it was bug bites but as a mom I knew it was much worse they sent me on my way even after I asked for a second opinion Late last night ended up taking …
Great location, short wait time, low copay compared to local emergency rooms. Staff is great.
Staff was cordial and kind. Meghan P.A. was knowledgeable and very helpful. Facility clean and pleasant. Computer sign in was a bit troublesome but easily straightened out by phone.
Very professional doctor and staff. NO ISSUES TO COMPLAIN ABOUT.
I trust Dr. Wu and she was very professional. Answered my questions.
Everything was good but if the results were back late Thursday night but No one called me Friday! Really needed the results Friday for my employer so I would be put back on the schedule! Now it’s Saturday and unsure of when I can get back on schedule now! Think your timing for results call backs needs to be reviewed!
(West Hartford location) The doctors are okay. The staff is not. I’ve been waiting TEN DAYS for a prescription refill on a life-threatening, chronic condition. The pharmacy has been calling their office daily with nothing happening. When I …
Doctor Nicolescu is a polite and Very thorough and her stuff is amazing too
PLEASE PLEASE PLEASE!!!!! Do not go to Trinity Health..I have been a patient at their Prospect Office and their East Main Street office in Waterbury.. they bounce their patients between offices.. their doctors do not stay and they try to …
They provide a safe place for all women.
I had to get a covid test n barely anyone there patient wise n had to wait an hour to get in exam room but when I did, the nurse and doctor were totally amazing!!! Very friendly, sympathetic and thorough..sent me home with proper medication …
Wonderful visit with Dr. Kathleen Kennedy as usual!
Dont use this place for bloodwork. Miserable staff and service. After 3 tries, I was done (LifeLabs, Ludlow MA)
Went there with terrible stomach pain. They took an X-ray but no blood work or urine samples. Was told my flora was off. Take probiotics and gasx for the bloating. The next day I was in the ER with gallstone pancreatic. But not before …
They discriminate against job applicants who are not currently working or have been out if work for 6 months or longer.
I would like to give a SUPER HUGE THANK YOU, to Sarah in the Emergency Room today for being a great nurse and providing excellent service and care to my son and I. It seemed to be a regular busy Saturday in the ER and through it all Sarah …
I had really bad pain in my knee. They said to take Tylenol and to see a primary care physician. Couldn’t even take the time to do an x-ray. I felt like they were trying to get me out of there quick. I won’t go back there.
Dr. Nicolescu’s office is efficient & friendly. Dr. is one of the best, with a caring bedside manner.
Everyone I interacted with was so nice. They understood how lousy I felt and were gentle and thoughtful with testing. Overall a great experience and I would definitely use Trinity Health again and I will recommend them to others.
The staff at Trinity Health of New England have always been kind, respectful, and professional. Thank you.
Good experience. Made appt. online – was in and out in about 25 mins.
Excellent service, incredible staff; I was very pleased with the care I received.
This is the 2nd time I have used this urgent care, and I find it to be quick and provide excellent 👌 care The staff ⚕️ have always been pleasant and professional …
Walked in night before told best to make an appointment for next day. I did. Registration on line was easy. The nurses and doctors we amazing. They quickly identified a heart issue sent me to Er. Good catch! Saved my life!
Very kind staff here that helped me out when I was in a bind! I forget the doctors name that attended to me, but she was a very nice lady and was very friendly and informative through my entire visit. Thank you very much!
Very friendly staff,no long wait and diagnose accurate
The receptionist, staff, and medical professionals were all wonderful. I couldn’t ask for a nicer experience (which is important when you’re feeling sick!). But because of some sort of agreement between St. Mary’s —it was explained to me— …
Staff was friendly, helpful, professional and timely. I normal don’t do Walk-in urgent care facilities because of “horror “ stories that I’ve heard in the past but I took a chance and was very impressed by their proficiency and professionalism. Bravo!!
The staff was absolutely fantastic. They took me right in for a bad laceration, they stayed until after closing time to give me stitches, were professional and friendly. Would highly recommend!
Very painful trying to draw blood from my left arm after several attempts she turned over to Carmaine who drew blood painlessly from my right arm.
They got my boyfriend and I in for COVID rapid testing very quickly, but we’re lucky… Right place, right time. Call ahead, and plan to go very early in the morning. The girls at the front desk were fairly friendly…. They’re overworked so I’ll give them a pass. Keep doing what you do ladies. Thank you.
Had an appointment , they were fast , polite. The PA Angela didn’t order any in needed tests or send me anywhere I didn’t need to go. We use the clinic everytime we need to because it takes weeks to get into our doctors office due to COVID . Glad they are there and are so comforting in times of need .
I was promptly seen upon arriving which was wonderful and the staff was very helpful in assessing my injury and prescribing me the necessary medicines. I’m grateful for their help and kindness and would definitely go back to that facility if ever needed.
Admittedly my wait time to be seen by a provider was 6 hours, but I was able to wait in my car/at home until they called me in. Once in the building, you are immediately welcomed and cared for. Meghan is amazing and empathic and listens attentively. During these uncertain times, being human first goes a long way.
It was a great experience from beginning to end. The reception area was clean and neat. The reception staff was friendly. The PA Meghan was amazing. She was patient, gentle, through, and kind. She took the time to explain the possible …
Visit was good minimal wait time Staff was very nice and truly seemed concerned about my well being
Good treatment and always the time they give time I enter I don’t have to wait I’m very happy with the Thirity Health of New England clinic.
I am blessed to have great care from so many Nurses and Doctors.
Always courteous and friendly. They take time to explain what is going on with test results. I love them.
The PA was wonderful. Even though it was busy, everything from checking in to departure went smoothly.
Everyone in this office is the absolute worst. They mess up paperwork, refuse to correct their mistake, and foot their patients with the bill. Spoke to someone on the phone who was incredibly rude and treated me like my getting laid off/not having insurance was my fault. Never go here if you value your physical and mental health.
Trinity people called me at my home to ask if I wanted a Wellness Appointment. Never happened before. I thought it was an excellent idea!
Dr. Toce is an amazing cardiologist. A great example of what a cardiologist should be.
I made an appointment online and only had to wait 20 min from that time to be seen. I was evaluated quickly and sent home with a called in prescription. The doctor seemed caring and knowledgable and explained my illness and care …
Very helpful and my referral to PT went through by the next day. Teresa was great.
I have always received very good care and treatment.
My visit(s) to Trinity Health Urgent Care has always been a pleasant one. They have taken extremely good care of me & they are always correct with their diagnosis. They have a very friendly staff & they take care of you right away. It’s …
Very quick and thorough tele health follow up consultation! Thanks
Great staff of doctors nurses and technicians a super five-star hospital with Saint Francis
Staff was professional and efficient. Appointment was on time (actually early). NP was thorough, pleasant and professional.
Megan the PA at the walk-in clinic on West Main Street was wonderful. The nurse making excuses for them not calling me back after having a test done for a week later until I had to call and make an appointment to get my results the nurse …
The front desk staff were great. If I may, I believe Marc was the last one on and he listened and tried very hard to tell an irate lady that came in late that they have already turned people away due to over crowding and the late hour. He …
I will be taking my family here from this point on. Very helpful and professional. Quick service.
Only giving a two star, as I made my appointment on line for 8am. Was there early which was fine I had to wait… the girls at the other area (blood drawn area) were very nice to say they don’t come in until 8 which was fine!!! They didn’t come to the desk until 8:10 then the girl seemed a little annoyed that’s there was a line!!
The facilities and the doctors and all the employees are fully trained and experienced people…nice and clean facility….
I want it for my appointment to find out that the doctor left early they said they called and when I looked on the missed calls they did call but they did not leave a message so I drove all the way there for them to tell me oh he went home early the service you get there is horrible there’s no communication it’s horrible.
My meeting with Dr. Wander was very good. She answered all of my questions and listened intently.
Everyone was so knowledgeable, helpful, respectful. Everyone treated me like I matter, it was a great experience.
This was my first time at this office, it was great! The facility was very nice and clean I was a walk in, but I didn’t have a long wait time. If needed I would go back. This was a Saturday morning visit.
Best place to be if you’re not feeling well. Doctors and Nurses truly care.
I have been there twice in the last 2 weeks with two different teenagers. Saw the same provider who was awesome. Wait time was minimal with pre scheduled time. Absolutely recommend!
Fantastic doctors and great follow up care. I highly recommend trinity.
Dr Axton is a EXCELLENT FOOT DOCTOR HE AND HIS STAFF IS VERY.FRIENDLY AND I AM HAPPY I CHOOSE TRINITY HEALTH.
Saint Francis hospital has the worst emergency room wait time I have ever experienced. They are treating people in the triage. I was waiting for an hour and i asked the receptionist how much longer she said I don’t know there is 30 people …
The doctors are very experienced and listened to my concerns. I now feel confident in my care .
I went there because I had a bad fall. Once I got there I received excellent courteous treatment. I told them I wanted a X-ray. Their X-ray tech wasn’t there so I had to go to their other facility. After taking the X-rays I found out my …
Dr G is the best! I would follow him anywhere! Very caring and very intuned to his patients!
There was a long wait (a bit over 30 minutes, even though I showed up early), but all the staff were lovely people. I would go there again.
Went to lab drop off sample had to wait in line for 20 mins just to drop off. So many people waiting unbelievable. I guess they probably are under staffed
Great service and care by Trinity Urgent Care Waterbury campuses.
Timely and Efficient: They had to shut down one location, but we were rescheduled at nearby location for same day and time. …
My doctor was very nice and I understood what my complaints were about my health and she took good care of me
They were very good and took the time to treat me and got all the tests I needed ordered.
I have always been very happy with all my years of good medical care at Trinity Medical and years prior, I was very annoyed that I was not sent a link for a medical teleconference yesterday. I had to go to Medical Express Urgent Care for a rash, diagnosed as Dermatitis.
So I was there for an appointment I got in pretty quick seeing the doctor went to get x-rays and labs x-rays or we’re fairly quick labs on the other hand I waited and waited and waited two people working in lab is not enough there was over 30 people waiting to have the labs drawn 2 people working unacceptable
Everybody that dealt with me was great! Reception, room tech that asked questions and took info, Dr. that helped me, xray tech, ALL of them! I was very happy with my visit
All staff were very prompt and friendly. Dr Rag listened to my concerns and was very helpful in suggesting a care plan for my problem.
Getting to speak to an individual to ask a question is very difficult! I got conflicting information, very upsetting. …
All my family gets their care at Trinity Health. My mom who recently past from cancer was treated with dignity and loving care during her f/u appts with Dr. Skalski. Her last video appt with PA Patrick was bitter sweet. He comforted her and …
I love the service. Once I checked in; I waited less than five minutes before my name was called. The wait time was less than that before my doctor came in. Awesome service and staff.
Speaking as someone who’s worked in the medical field for many years, I’ve definitely seen a decline in patient/customer service. It seems as though “Profit” is more important than the patient any more. …
Trinity health, you are a mess! Staff booked an apt for 12.26…guess what, you were closed. Second app today, place is slamming phones are ringing off the hook, noone is answering…Parking lot has been closed for at least a year. Work is …
It is difficult to get an appt with my own provider, the appts I do get are with other providers who do not know me or my health issues and only concentrate on the 1 issue I am having at the moment. they dont take into consideration how …
My doctor wouldn’t renew my blood pressure medicine and my cholesterol medicine without an appointment.
Ok, appointment made. …
Lauren the PA in the Springfield Trinity office is wonderful! I’ve been battling Covid for 11 days and yesterday she was very thorough and caring during my examination. I’m still pretty sick, but hopefully the new meds will start to kick things into a more positive direction.
My Dad is 94 years old & has been with Trinity Health of New England for approximately 6 years. They have some really good physicians. His newest and most recent physician Dr.Gunachelvan is a wonderful gentleman who cares a lot about his …
Dr. Lane is the best! He takes the time to answer all questions and explains everything clearly. He goes above and beyond.
Employees were very nice and helpful. Was able to assist me with my concerns and provide me with the documents necessary for work.
Front desk staff and care providers were very professional, considerate and efficient even though they were very busy.
My appointment was great. Office staff was pleasant and efficient. Joanne is always prompt and very thorough.
It was good experience with medical staff as always whenever dealing with them. Staff have patience when dealing with me due me being difficult thank you Happy New Years
My experience at Trinity Health was once again excellent! MD took time and explained everything to me in detail. Service was great and Trinity Health employees are warm & friendly.
Excellent staff. All my experience with Trinity Health is been good. My emergency room visit could have been better
Even though I had an appointment I still waited over an hour to be seen but I do understand so many people sick the staff did their best and was polite
Had a great checkup. Very disappointed that since Dr Runge is leaving that I cannot stay with Springfield office. I am now considered a new patient and no one in the Springfield is taking new patients which I feel I am not.
Do not trust this place… one start is too much. My dad went to the location on main st. Waterbury on 1/17/23 with a swollen elbow and a lot of pain. After a few hours waiting they took an X-ray, someone read the X-ray electronically (as per …
I met Dr Zhang in pulmonology. Office staff very friendly, helpful and accommodating. I’m blessed to have him care for me. Julie is a wonderful MA for Dr. Zhang, whole staff makes you feel great for an appointment.
Great staff! I would return! Meghan the PA was terrific! I highly recommend you make an appointment so no long wait time!
Never have to wait for blood draws or x-rays any time of day any day of the week even as a walk-in (Wolcott office). Friendly and competent staff. Very quick test results with an easy to use patient portal.
I have been a patient of Dr, Mirela Nicolescu for four years. she is such a wonderful caring and knowledgeable Doctor. I have moved far from her office but I still come to see her because I haven’t met any carrying Rheumatologists in …
I did not appreciate the cna/ nurse/ med tech that checked me in not listening to me when I asked her to manually check my BP because the machine always read to high because it pumps to 200. Dr. Skalski manually took my BP & it read like my …
Trinity Health switched to appointments only and I wasn’t aware of that but they squeezed me in that morning anyway. The staff were all polite and professional. I’ll definitely be going back again!
All the staff are always very nice. Dr. was quick and direct all aspects were covered. The Lab was also quick and curtious! Happy New Year!
The service was wonderful. Both the ladies were helpful and kind. The doctor and nurse was lovely. I love the staff. Keep up the good work.
I am a patient of Dr. Nicolescu and believe me she is one of the sweetest Docs I’ve known. I appreciate how she takes her time to make sure you understand everything she saids before you leave her office. She makes me feel so comfortable …
Hi, personnel were very professional and courteous to my needs. They were very prompt in getting me into my exam room and the PA was very attentive to me about my illness not to mention a very clean office. 5 star !!
As asked, I am leaving a review about my most recent experience. I required URGENT care on 12/6/22. Due to high patient volume, there were no appointments for 12/6/22 in Waterbury, CT until the following day on 12/7. I was told to try Rocky …
“Our team members are still busy helping other callers. Please remain on the line for assistance. We appreciate your patience.” …
i have been going here for 4 years with increasing pain have been begging for an endometrial biopsy and all they suggest is birth control and pain pills that don’t work. i have been mostly out of work because of this pain but to them i just …
Over all, it was a pretty ghost. The receptionist was very pleasant and thorough. The doctor as well . I got a little bit of attitude from the nurse in between the receptionist and the doctor. She might have had a bad day so I didn’t take …
Dr. Nicolescu is very thorough with my concerns and care. She fit me in right away that my PCP couldn’t do. She’s an amazing doctor. Her patients will be lucky to have her.
I have been coming to Central Connecticut Cardiology for a number of years now and am very pleased with the care that I receive at this group. Definitely a great group of Doctors and pleasant office staff. I would definitely recommend this group of Doctors to anyone in need of cardiac care.
Went to this Urgent Care in Waterbury because the Naugatuck one was closed on the holiday. Received excellent care and everyone was exceptional. I thought the wait would be longer but as I saw everyone was working as a team and helping each other. Thank you all for the great care. Received my results sooner than was told.
We went to this urgent care on Sunday for my daughter’s ankle injury. The place was mobbed so we decided to schedule an appointment for the next day. The day of our appointment we didn’t wait long, but there was no x-ray person there so we …
Excellent place to go if you don’t feel well. The staff it’s excellent. Best urgent care I ever went. Also their rates are fair. They have better rates than those urgent care in ny , and the staff it’s excellent. I can’t find the …
I made my appointment on-line and the wait times at this location was very very good. Staff was friendly and professional. PA who examined me was excellent. I felt well cared for and confident with the care I received.
The Physician Meghan was so polite and empathetic. I felt so special by her kindness. The nurse too was wonderful. Place is cleaned and front desk staff were pleasant as well.
Dr.Ajay was professional and caring I had a quick easy procedure done. She followed through to make sure everything healed properly. I would recommend her for any general procedures people may need
The rating is as low as it is only for the reason the provider that saw me was terrible. The issue I presented with could have been (and still could be very serious). The fact she was so incredibly short with me, seemed inconvenienced …
The nursing staff is the best.
The management should be more attentive to the needs of the patient.
I waited 6 hours in recovery, after my move was requested, before the one lone …
Very professional staff, supportive & knowledgeable is how I would describe the team. Janet the RN met me & right away made me feel comfortable. Mark was very attentive to what I shared as my symptoms & with the Dr (don’t have his name) made a plan for me that made sense. EXCELLENT TEAM HIGHLY Recommend the medical care I received.
We were greeted graciously by the kind and efficient man at the registration desk. Ashley and Lisa as well as the medical assistant were professional and reassuring as they cared for me. Ashley was calm and very thoughtfully explained every …