Shady Grove Utility District is an Utilities at 830 Tennessee 139 in Dandridge, Tennessee. See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
830 Hwy 139, Dandridge, TN 37725
Really nice people. My pipes burst during the holidays and I was five hundred miles away from home. Linda offered to adjust the bill but since it was only fifty dollars higher than usual and they can only adjust it once a year I just chose …
Linda was very informative & explained that every 12 months you get an adjustment. Very professional.
Terrible customer service
Stink!!!
Horrible. 👎👎👎👎👎👎👎👎👎👎
Very rude office staff. Water is disgusting. …
Most unreasonable people on the planet
Rude people not FRIENDly or helpful and charge 5 $ to pay your bill
Totally the most incompetent public utility I have ever dealt with.
Spoke with Linda today, she is always very polite and helpful!
First Class service on the front end. Tammy was great.
High amounts of calcium in water. Filled water heater enough to cover lower element.
Expensive water for no reason, it’s terrible quality. office staff is rude and I would rather talk to robots.
The “people” in that office have ZERO people skills and are as friendly as a Smokey Mountain bear!
We gave notice
Rudest people I’ve ever had to deal with. Worst water company I’ve encountered.
Very friendly and helpful when we went to set up account.very easy to pay bill and have never had any issues
This is by far the worst water district I have ever seen, I paid all but $12 on the due date the 15th, (we are fire victims trying to get back on feet, and have a soon to be 2 year old daughter, and I don’t get my social security disability …
HOW DO YOU GUYS EXPECT ME TO PAY YOU MY MONTHLY BILL IF YOU GUYS WONT SENT ME MY INVOICE ?
i don’t have any problems to paying it, my problem is not getting bill/invoice …
Doesn’t seem to do any good but ppl there are rude and don’t care. Just a pay check. Customer service means nothing anymore. Have to pay a fee to pay your bill. Insane
Not friendly or helpful just rude
I have never had public water taste so bad. In addition, our water from the tap often smells like chlorine.
For the last 2 months my water have been getting shut off because I have not be receiving a bill and they said that it wasn’t there problem, so for the last 2 months i have had to pay $100 in service charges, and I call to tell them that i …
Water is always off for some reason.. The worse part is coming home and you can’t cook,shower, and your garden is toast. The lady that answers the after hours answering service is rude and seems very miserable. I wish there was an option to switch but if course not or maybe the service would be better if that was the case.
And i thought kub was bad. These people will cut ur qater off without any disconnection notice before hand and then wont even let u know the water is off. Plus everyone i have talked to 8s rude
Elements out in water heater, replaced it today and had to clean out bucket of rock build up in the heater, have had to do this about every to years. Something in the water causing the build up. Would show the pictures if I could.
not only is the water lousy.. they can’t keep it turned on. do repair work in the middle of the night instead of during the day. lived here 6 years and thus district SUCKS. too bad we have no other choice
If I could do 0 stars I would. These people will do anything to get more money out of you. They are also located in the most out of the way area. I live 5 minutes from Dandridge but it takes nearly half an hour on back roads to reach their office. When you get there you have to deal with some of the rudest people I have ever met.
CORPORATE AMERICA IS GONE..Utilities are rip offs..7% of the world is H2O but we have to pay for it..It’s about time to see Treasonous acts go public..y’all might wanna look into it..charges are on the Horizon
These people definitely dodged a coat hanger… No customer service skill whatsoever. Obvious by the tone of their voice, they are not happy about having to work for a living. ZERO STARS.
I get that this is a money driven world, and y’all are all about the reconnection fee but to cut someone’s water off over $40 is ridiculous. Yes I forgot to pay the bill but $40 is not worth my kids not having water over the weekend! Y’all are greedy as hell!!!!!
They need to move that cut off day to the 3rd of each month , to give the ones on disability a chance to pay
THEY KNOW WHAT THEY’RE DOING
I think its heartless
Worst water company around. Water is nasty and leaves black ring in toliets has particles floating in it. Very nasty! Ppl are rude and shut water off immediately with no warning if day late then charge 50 to reconnect and make you wait til they are ready to turn it on and forget paying by card they charge you fee
We have to empty calcium from our hot water heater every few months and it’s brand new! Our house is barely 3 years old!
The worst water company ever!!! They lie and then over charge you repeatedly. They cut off your water when they didn’t even send a bill!!! So they can charge $50-100 to turn it back on. THEY HAVE A MONOLOPY ON THIS AREA AND SHOULD BE …
Hateful and unprofessional front end staff. Please teach them how to communicate with customers better. Ever heard of “Kindnest”? It truly goes a long way. It’s a shame we can’t choose who we have for our utility company.
Called the number from several different phones and can’t get it to go through.
Harder water than a slab of granite! We just had the valve on our 8 month old water softener fail and flood our finished basement. While in the middle of the repairs, our 6 month old dishwasher started leaking at the solenoid valve and …
Rude staff. The charge extra fees to pay them. They shut off without any notice. I had a bill due on Friday. When i woke up they alreay had my service shut off. They didn’t give me a full day on my due date and still charged a reopen fee. Shady is the only thing they’re good at.The Better Business Bureau should look at this company.
To be completely honest I have a mixed experience with this water provider. Some times they are impatient and sometimes not. I own a property there in Kodak and it has been difficult in the past to get my tenants water turned on.
Called when receiving water bill nearly $300. They said I used to much water. I asked about agriculture rates and was rudely told NO. I don’t know how people water fruit trees an d large gardens around here. Water is constantly being shut …
Not willing to give an extension even when you tell them you don’t get paid until Friday and the is only $61.00. With all the money this company gets you would think they would have compassion and work with you so you don’t have to pay a …
Water quality sucks – leaves white residue in cook ware that needs to be scrubbed out, smells of chlorine and tastes nasty, when I called about it they simply stated yes we know that’s just the way it is – thank goodness the bill is only …
TERRIBLE !!! Rude and greedy!! Do not move to this area that they cover they are ridiculous! Made a mistake on my bill . Thought it was 80$ And was off by 17$ they cut it off and had no sympathy for my mistake . Even after being a customer …
I would give zero stars if I could. They are rude and have zero concern for anyone or anything other then money. They send no notice to disconnect. This is the first time the bill has ever been late and they said they don’t care about my …
Worst water company I’ve ever seen, not lenient with people whatsoever. The people you’re talking to don’t care what problems you have as long as they get their money. Since we moved to Tennessee everyone has been nice except for this company!!!
This is not a particularly bad utility company in any way despite the other reviews. I’ve found that they require a hefty deposit if you don’t have good credit. I believe that is normal. Their online payment option charges a fee if you …
Absolutely hate this water company. Every time I turn around my water is off due to maintenance so when I want to shower or wash my face or get the hair dye out of my hair not able to because they have it shut off, than I call my neighbors …
All I can say is, you’ll use our horrible water that will clog all your supply lines/ water heater and isn’t worth giving to the dog and pay us for it and if you don’t pay it on time we’ll shut you off and turn it on when we get around to …
Just called to have my water disconnected because we are moving. I asked when I would receive our deposit back I was told never. She said you paid a service fee to start service not a deposit. My receipt says deposit. When I told her I …
I have to agree with almost all of the reviews I have read. I always pay my bill early usually by the 1st or 2nd since I have lived here the last 3 years. Did not receive this last bill in the mail, sketchy service and forgot to pay …
Worst water company I have ever dealt with. 2 year old water heater destroyed by the amount of calcium. Went out and bought a new one not even one month old and it has destroyed the tank.
I would give a 0 if possible. Had a leak on landlord side of a rented lot. Called them several times when being worked on and they assured me bill was fine. Got a 517.00 bill today nothing they can do because I had a claim in September for …
OMG Linda is the most rude person I have ever spoke to in my life. She doesn’t stop talking long enough to hear why I was calling. She just kept saying…can you hold on….I think she should change her name to Karen
Water was shut off the morning after the due date. No grace period whatsoever. We normally pay well before due date but never received a bill or email, so it slipped through the cracks this month. Water quality is so terrible it’s not …
If I could leave 0 stars I would. They are the worst company I have ever dealt with. Told me one thing then another happened. Crazy to think that this is allowed to go on like this. It’s unbelievable. There’s a reason their rating is so low. If there’s alternative use it don’t bother with these people.
I don’t even have shady grove and they are telling me thay are going to disconnect my services and I can’t get ahold of anybody to tell them to take my number off there and quit harassing me
Terrible people not friendly what so ever I am never home cause I’m a truck driver and when I ask them for another option than to come in in-person they tell me not our problem I wish their was options other than them to use I’m one of many …
I disconnected service 2 months ago and I’m still being billed. When I try to call the line is always busy… Maybe y’all will read this and fix YOUR billing mistake.
I hate this water, it is nasty. Clogged up every drain line
I have. I got a call recently that I have a water leakage.
Plumber came and showed me that there was no water …
Customer service horrible. Always get a busy signal when trying to call. Attempted to charge us twice for same month, then threatened to cut off service if 2nd payment wasn’t received. Can’t believe I’m saying this, but actually miss kub.
I originally had them at two stars because of awful customer service. Now I am getting messages from them that I haven’t paid my bill even though I haven’t had an account with them for two years. I can’t call them because their phone isn’t working (probably because they are doing this to so many people).
They SHADY all right!! They made me give them a $100 NON REFUNDABLE deposit to get them to come out to the house and twist a knob in a hole! And they charge you an EXTRA $2.95 PER MONTH to pay your bill by debit card!!! Yep.. you bend …
Linda should be fired, she is rude and incompetent. Try calling them and see how she answers the phone and speaks to you. I can hear her perpetual frown through the phone. …
This company is a joke. None of my family has lived in Tennessee for almost 2 years. My mom did, but she passed away in 2020 and we sold the home in early 2021. …
Can we please all file a complaint with the BBB so maybe something will be done. We have no other options than to have water service with this company and its so wrong how they do people. I did not get a bill in the mail so it slipped my …