Founded in 1946, Wakefield & Associates is an accounts receivable management company. Located in Aurora, Colo., the firm offers first and … See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
7005 Middlebrook Pike, Knoxville, TN 37909
I keep asking for a account number so I can make payments and I never get a answer
They called me and immediately was on hold. Nice real nice
they say I owe them money for a bill I’ve already paid
If you ever have an issue only talk to Jason.
Two conversations and problem fixed.Thank you.
They are very rude and they yell at you And they want you to pay six years ago bills
Completely bogus company. Made up 4 bills they simply do not exist.
The people that call are pretty rude. I wish I could give them no stars.
Very unprofessional. Being rude is their strong point.
Very poor customer service. The lady kept trying to talk over me. When I would ask a question her answer was always I don’t know what to tell you.
Rude if it was in person I’m pretty sure the call wouldn’t have been like that !
One star because I can’t give zero, strictly harrassment, once told you have the wrong number and phone numbers are recycled they refuse to remove your number, rude disgusting people.
This collection company is absolutely trash they lie to people
I don’t t even know who I owe money to. Is this a scam?
EXTREMELY RUDE YOUNG LADY!! CALLED ME ON MY JOB WHICH CAN CAUSE ME TO LOSE MY JOB. IS SHE ALLOWED TO RECIEVE PERSONAL CALLS AT WORK.
Don’t even have a bill because I owe for nothing. Stop calling me!
Too much scam calls from them…i have no debts in tn and they keep calling, BE CAREFUL..SCAM.
I have two depts open last year they said. In TN. I haven’t even been to Tenn. These people are running a scam.
Do not give them any information
I made a payment on Friday and they still haven’t taken it out of my account I am beyond pissed about there company
If I could leave a 0 star review, I would.
Would not send a bill to me of services they said I owed. Very unprofessional and unethical !!! Reported to the BBB.
They do NOT understand the law under the FDCPA. So ignorant!
They wont respond back to you. They give you bad information on your payment arrangements.
This is the absolute worst company ever and I hope everyone of the leaders get sick
I think they charge interest on medical collections which I don’t think they can do.
My medical bills get paid through insurance and yet these people call me about accounts that have been taken care of
Rude! Tried to call and talk to this office….that was a joke. This place is the worst experience I have ever had….
Don’t call to ask questions…. they don’t care…but they will blow up your phone with Individual Names of People and NEVER their business name.
Online site isn’t working and they refuse to give you an email confirmation when a payment is made over the phone
. Trying to get information they didn’t need or have . Need to be reported to the BBB
Non Communication is no excuse for being a 1 star company.
Very unprofessional company located in Knoxville TN
RUDE !!!!!!!!!!!! Taken to court and jacked up my credit for medical bills I never received… …
Rudest people & company. I was calling for something not even addressed to me, telling them I was getting someone else’s mail.
Wakefield and Associates advice your bootlegged customers service… if they call my phone trying to be a collection thug… they will get the same thing every time… A few choose words and a dial tone!!!
Long story short called them to try and settle and they hung up on me!
Rude liars. Have had to threaten them with the cops and they still won’t leave me alone about a debt for an ambulance ride that never happened!
Wakefield association is a bad company.They’ve been telling me they’re gonna call me but they never call me.The supervisors is horrible.Their customer service is bad.They don’t respect people.I’ve been calling them since 2016 until 2020.
Completely heartless and gives you bills that aren’t even yours.
The gentleman I spoke with was very helpful and polite. He was willing to work with me on low monthly payments.
Had to call a thousand times because of bills added to my credit report without charging my insurance!
Just received a letter that said I broke the agreement looked at my bank account they failed to take it out that was their mistake not mine I’m in the mind to just go back to court with them I should not be held accountable for their mistake
Frauds. Creating fake credit accounts on people. These guys need to be in prison or dropped in the middle of shark infested waters.
When someone calls and asks to pay off all accounts in full. That’s what they mean.
BE AWARE EVEN IF YOU GO TO COURT AND MAKE PAYMENT ARRANGMENTS, THEY WILL QUIT TAKING YOUR PAYMENT OUT AFTER A YEAR AND COME AFTER YOU AGAIN!
They don’t belong in business. Rude. Liars. Have incorrect information. Will not correct their mistakes. Trained monkeys at best…..
I am resolving an old Debt with Wakefield $ Associates’ Eastern Division. I have found them to be helpful and courteous whenever I call.
Showed up on my credit and I’ve never been contacted by them
They never sent me a letter in the mail! They tried ruining my credit over $60! Scum of the earth!
Got a bill from these folks for a hospital that I have never once set foot in. Then reading the majority of the other reviews here, figured out the problem. Ya can’t fix stupid!!
Rude employees. It doesn’t take much to be a nice person & not have a huge attitude. The employees here should learn that.
How is it that these illegal morons are still in business. Get it together whoever is suppose to protect us from trash like this because you’re failing miserably!!! smh
Somehow even more evil than the hospital you went to that gouged your bank account.
After reading reviews of people losing their money I think I’ll just go straight to the hospital and pay it off. 😂 y’all are silly. Quit stealing peoples money!!! (None of these comments are good.) …
Have requested 3 separate times for proof of what was owed. Have not received a single thing yet.
Fraudulent report on my credit score. I don’t owe anyone anything
Dear wakefield please stop harassing me over the money that I paid in full to the agreement that we both agreed too. How do you people even work for someone like this it is beyond me !
This is a predatory collection agency. They found out I was paying down my debts and created a collection account that did not exist! They fabricated an account and an amount. The name of the debtor did not exist!!!
These guys are TERRIBLE. I owed them $170 and paid them but they left it on my credit report AND I have called FIVE times and they won’t return my call!!!
NO STARS!!!!! should be an option every person my husband or myself have dealt with are RUDE!!!! it’s a call center with employees who obviously missed customer service training or maybe that’s company policy BE RUDE!!! so they pay to make us go away!!!
Would not even tell me what kind of company they were or who they represent. Kept saying “it’s a personal matter”. But kept asking me for my birth date, which I told her “that is a personal matter.” Still looking for the letter they were suppose to have sent.
The worst customer service I’ve ever experienced! I don’t even want to call & ask a simple question because I know the attitude I’m going to get and what’s the point because I’ve never received a reasonable solution from them anyway.
I was just served papers for a debt from my cancer surgery. I lost my job due to COVID-19 and now this? What kind of business does this during a crisis like this?? Says something about the company!
Made a in full payment and it was never documented still shows on credit as unpaid after dispute and multiple calls getting the run a round
Got a call just now, at work. Told the woman on the phone to hold on as I was on the other line. She hung up. Very professional right?
Extremely rude – reps call every day and refuse to explain who “Wakefield” is. When I ask for more information on who they are and why they are calling they hang up.
The guy I spoke with, months ago, when I first noticed the collection on my credit report, was very polite and friendly.
How many people actually pay these people, I said I’d pay if it came off my credit report they said they cant do that , what do you mean you cant lies they all can every collector I paid did that’s the point of my payment they said they couldn’t but I still have to pay uhmmm… no
Called my home phone at 8am to early and not sure if it is even legal to call at that time of the day. That’s not really a reasonable time to call. I was still asleep at that time. Please just correspond by mail.
RUDE, AND A SCAM IF YOU ASK ME!! GOING TO COURT WITH THEM NOW DUE TO THEM TRYING TO GARNISH WAGES FROM ME FOR A BILL THAT WAS PAID IN FULL BY MY CHILDS INSURANCE COMPANY WHOM CALLED THEM THEIRSELVES TO VERFIY THAT INFORMATION TO THEM AND …
The credit information was not accurate please don’t believe everything this company says. I did have one charge I wasn’t aware of that was true the other was just made up I believe.
Paid there medical bill over a year ago and found out today there taking me to court over the bill that’s already been paid… what a bunch of jokes this place is. Oh and good luck on your phone calls half of them it foreign…
Miss one payment they won’t let u pay to put ur self on track rude and dishonest I’m being to think they a scam. That like to use people to line there own pockets
No idea where the one thousand + dollar debt I acquired through them came from.
My best guess is a hospital visit. However, I’ve always carried insurance..
Guess I’ll pay it anyways?
A collection agency that has no working phone line, no associates available and requests pay by check in 2021. I’m convinced it’s a scam at this point.
Shannon is beyond rude!!!!!!!! I was dealing with different individual who was actually very helpful. I called back and got Shannon and it was an absolute nightmare!!!!!! Horrible human!!!!!! I’m not sure why she is even allowed to speak to people!!!!!
Sent us a statement for 3,000 for bills that was paid by insurance company and the statement they sent has a different po box # on address on top of page then on mailing address to send money and both have different zip codes then whats on …
I called on a Friday to pay off my bill in collections and they waited until the following Monday when I did not have the funds available and caused me to have an overdraft fee. They are terrrible!
They constantly call, when I answer… SILENCE, over and over again, I say Hello. I’m always recording from beginning until end. And have screenshots.
I have medical insurance and this company wants to charge me or something I don’t know I call the hospital it said it has been paid in full I called
Better business bureau and I filed a complaint against them and consumer …
Payed my hospital bill in full ,because they took it all out of my check.One year later they came back and said I didn’t pay all of it ??? Are you for real!!!!??? ((YOU TOOK ALL THE MONEY OUT OF MY CHECK ))!!! Don’t deal with this place ! Nothing but scam artists …..!!!
I’m going to sue you if you don’t validate the debt I want to know the full name and birthday and ss number you have on file be prepared!
Paid hospital bill in full 2 weeks ago at least. The hospital didn’t take the money out of our acct until last week. And got a call from Wakefield today. 🙄 …
Knocked my credit over a workers compensation payment that wasn’t even my responsibility ! Furthermore , I live in Tennessee so the workers compensation carrier is FULLY RESPONSIBLE for the debt & Sunny told me it didn’t matter that it was …
They refuse to give any written documentation that they will take a paid account off of your credit report. So paying them is completely pointless
Agreed to a lower amount to pay off an account. They charged me the lower amount and a day later charged me again.
Terrible! Unable to get through on their phone lines. Auto system is awful. More than five numbers called and still no live person to talk to. Website is also awful. Not secure and very confusing trying to make a payment. Needs to be setup better.
I have been paying them every month for 2 years yet I get a letter and multiple phone calls a month telling me I broke my promise on my agreement.Cant wait til this nightmare is over.
Worst Company ever. Steer clear doesn’t get much worse than this place here. Evidently they have nothing else to do but call someone every day for a hundred dollars. Must be desperate or bored.
THE WORST COLLECTION COMPANY EVER! RUDE RUDE RUDE. We get it its not your credit that is being bothered so they really just straight up do NOT care EVEN IF ITS A MISTAKE! THEY PLAY WITH PEOPLES FEELINGS. I WISH THEY WILL SOME DAY HAVE RESPECT FOR OTHERS treat people with DIGNITY. IF I CAN GIVE LOWER THAN 1 STAR I WOULD.
I have always had great personal service with Wakefield and Associates.
Today was my last payment and boy that feels good. Spoke with Ashley today….great customer service.
Thanks
After reading the reviews, I wanted to ignore the claims on my credit. I’m glad i ignored the reviews and gave them a call. I was able to get the claims off of my credit. With the help of KAthy!
This company keeps calling me when I don’t even have a bill with any hospital. I plan to take legal action if the calls continue. Please stop the harassment.
Would love to give no stars!!!
They sent a letter to me and my family stating I was dead!!!!!!
What a horrible way to conduct business!! …
They split a supposed amount owed up into three claims so it hit my credit report as three different collections accounts. That should be illegal.
Gave me information about credit that I was unaware of, that another collection didn’t tell me nor did my credit union. Valuable information I may need for buying a car. Thank you! 😊 …
I have reported them to the credit bureaus and the CFP and BBB. What a terrible waste of a business. Wish I could give zero stars. Awful business awful people not a shred of mercy or understanding or empathy or willingness to compromise. Avoid them and all places who use them at all costs.
Very rude representatives. Get another job! It’s obvious you hate yours! I advise people to watch each statement they receive to make sure your balance is coming down accordingly when you make your payments.
This Company Is a joke and very Very rude. I told them I was filing bankruptcy and not to call me no more they called me again and said they will be Fighting it then called me at work and told my boss I was not paying my bills and I need to …
Lady literally told me they were taking me to court because I owed a balance I didn’t know about. Horrible company. Horrible practices.
I have a random collection from this company that makes absolutely no sense. Knocked my credit score over $15. I’ve never paid anything late or not paid a payment with anyone. This is a scam!!!
Had no problems settled my collections within two and a half weeks it was removed from my credit report.
They have gotten my address wrong multiple times then threatened to garnish my wages and take me to court without me even knowing about it. They have violated the FDCPA which I have reported. I hope they get shut down.
They reported $300 debt to the Transunion during Covid-19 crisis and destroyed my credit.
I asked them to wait, because I’m mom of 3 and I loose my job.
Paid this collection off 2 times and they keep adding $200 each month for interest on a bill that’s been paid for about a year and will not take it off credit report so we are in the middle of a lawsuit with these scums as I write this
Company will not provide documentation about when report was filed, instead gives me the run around about contacting the big 3. Theyll make it up as they go along, even with a payment arrangement they will report negatively. DO NOT TRUST THIS COMPANY
They called my elderly mother yesterday and demanded over $800. She has no outstanding debt and never has. If you google the # they called from, this # has been used by quite a few scammers, including people impersonating the IRS. They are a scam!
L not surprising they have a one star rating even though it’s a collection agency this is not the reasoning the reasoning they have a one star rating is because their agents are extremely rude the agent I spoke with this morning Louis had a …
Wakefield & Associates has filed Garnishment against my company twice for individuals that i never employed. Do your due diligence and stop waiting my time! Incompetence at its finest.
Well after this call today be expecting a lawsuit. You should follow FDCPA and FCRA. Write your letters to Attny Gen and CFPB!!!! Shut this place down. We should all send complaints to Orig Creditors and let them know how violently this firm breaks Consumer Laws and threaten to sue them as well. More soon.
I have no idea why this is even on my credit. And it’s only on one credit report. Its weird
The reviews had me ignoring this company, but I decided to give them a call tonight. I spoke with Lisa, and she was very pleasant and professional. To get great customer service from a collection agency is a rare find. Thank you Lisa!
After reading all the reviews I’m glad I ignored them. The lady was very agressive so I wasn’t imagining things. Have 140 on my credit report from them hasn’t affected my score going up and I believe it’s because there being exposed as illegitimate and unprofessional. Thanks for reviews…
They placed 2 erroneus debt collections on my credit report in Oct. 2019 for $229 after wrongful foreclosure Sept. 30. This lowered my score. Please remove.
I had a hospital bill that was delinquent and this dirty, worthless, crumb of a company listed on my credit report as a personal loan! I am reporting them to BBB. What a disgusting, joke of a company this us. They should be in the pawn business with their sleezy antics.
THIS PLACE IS SEXIST!! I have to have MY HUSBAND call because they can’t use the card over the phone even though I’m on the account. Absolutely pathetic. I guess they really don’t want people to pay off their bills. Shameful
Made 4 payments to them so far and even have proof. Called me today and told me that I hadn’t made any payments at all. I’m personally going to that office and show my proof and threaten legal action
SCAM ALERT!! tried calling the “collection agency” and apparently I won a free cruise AND free road side assistance! well hot damn! this is not the real number, these are scammers. As if debt collection was not bad enough, scamming to boot.
Yall have to be the ugliest rudest aliens on God’s green earth. I wanna curse so bad, but it wont solve a thing. I assume Brandy and Robin definitely gets paid to be rude. How can you not notify someone of wage garnishment nor say you dont …
Just found a bill in collections for $232. I haven’t touched anything to add onto my credit. I called they would not tell me where or what the company it’s from. They just want money.
Customer service is horrible, the employees are ruede as Hell & try to hang up on you!
None of them knew how to explain anything to me but kept saying just pay your …
If I could give zero stars I would! My account is CLOSED with the hospital but they refuse to stop harassing me for money and reporting to the credit bureau for a nonexistent bill. …
My name is Melissa Session San Diego CA
This firm has ignored my email complaint and detailed dispute letter . IN WRITING VIA EMAIL which they gave me. …
They’re a debt buying agency, scum of the earth. They buy debt for pennies on the dollar then come after you and harass you for money. …
They are a scam. DO NOT PAY THEM ANY MONEY!!!
Those that don’t think so, They are a legit company. Located off Middlebrook Pike in Knoxville. They was nice to me….very. Have a bill pay window for those of us who live close by and can just go by there and drop off our payments. I was …
Not even worth a star.. But since you cannot go lower guess that’ll do.. I’ve been working on payments for months and they call constantly.. Harassing three and 4 times a day. Everyday .. You are not getting paid by harassing someone.. I’m …
This is the kind of sketchy financial organization that always tries to ruin Christmas in those Hallmark movies. Avoid business with them at all costs. They will lie through their teeth about “attempting to contact me” (bs, I always check …
Predatory tactics I’m surprised nobody has took action on these guys and put them In the same position as the people they harass one day though
I have paid the remainder of my debt so I shouldn’t keep receiving calls. Wrong. I get a call from someone everyday, sometimes twice a day. I had the pleasure of speaking with Jaime today. He might have been the rudest person I’ve ever …
Was told you are only make the payment of $$$ so your interest keeps building. Yes I know what I am paying at least I am paying. Very rude, I have smaller debt to kill first. Then I’ll get to you. Not received a receipt for any payments. How do I know if the numbers add up? I’ll file for bankruptcy. I swear to God.
Be very careful with these people ask for proof.wakefield and emoy keep sending letters out for someone who do not live here.yhr post office not taking them back.( Which I have address and file a complaint)but when I called the …
Got called for collection on a hospital bill and payed 20% of the balance over the phone and set up a call-back before the end of the month to pay the remainder of the balance. Instead, they took my bank information and deducted $50 out of it without any warning or pre-arranged agreement whatsoever.
RUN!!!! Rude, likes to talk over you as if you’re a child not all employees but one rude person spoils the bunch. Unwilling to settle or payment arrangement. I decided on payment arrangements and to pay off debt within 2 weeks if option was …
They called me and left a message without using my name or stating the reason for the call. Upon returning their voicemail they asked me who I was and I told them if they didn’t have my name based off my phone number I was unwilling to …
Had a pretty bad accident and was paying 7 different medical bills. 2 were turned over to this collection service. Was paying on these 2 separately initially then they combined them into one account. After making payment on the combined …
NEGATIVE stars is what this company deserves. Their customer service is not helpful in any way at all. Rude is an understatement. May the person that treated me with as much respect as a piece of trash on the street receive the same. Had …
They don’t have a good email been sending emails for weeks! Wish I could rate from negative 0 zero!!!
Even when u pay they still hold stuff against your credit!!!
Whoever you’re calling for is not at this number anymore! I got a new phone THREE YEARS AGO & the person you’re hunting with an old lady name has obviously gotten a new number or died but rather than doing YOUR OWN RESEARCH WORK to find the …
They don’t deserve the one star I gave. I have talked to at least seven people and emailed two concerning my debt and trying to get proof that it was taken care of and NOT ONE person has been a help. No one calls back or responds to emails …
Just for the record I became unemployed and homeless, these people sent me back to court on a medics bill that was 4 years old I set up what I could and when I was 2 days late paying and didn’t “inform them it would be late” they told me I …
I pay the balance that was on my credit report and the fat stinky lady didn’t report it ! Don’t trust those people when the call you to collect.. they will take your money scammers scams! 🏃🏽♂️ from them! …
This company, since 2011, even though I make payments to them as agreed upon, and on time, continues to send me a bill that has only 1 account number. However, on my credit bureau reports, they say that I have 4 accounts with them! I have …
Rude. Unprofessional. If you’re gonna call me and talk to me like a b* you better expect to be treated the same way. Im not gonna be intimidated by a girl behind a phone. If you’d be a little nicer you might get somewhere. Just sayin
Need to be taken out of business. I find out about a collection account through LifeLock – NEVER contacted by Wakefield or their client regarding the matter. Wakefield is literally fabricating communication records. Wakefield rep claims …
This Company uses “Loan Sharks” methods. I have several medical bill listed on my credit report, they are the collection agency they bought them from the Hospital. These accounts were listed and about to fall off so they add $10 to each …
These people are just rude. They only say they are a debt collector. I asked what the debt was for because I know of none that I have that would go for collection. They wanted me to verify personal information and I told her that I get too …
Beware of this company! They will lie and say they didn’t receive your payment when in fact they did. Thankfully, i took pictures of the envelope and check before i mailed it in and also got a copy from my bank that the check was cashed. I will be taking all the proof to the courthouse to show the judge what this company is doing.
I’ve left over 10 voicemails. Made a dispute and NOONE will call me back. Shyster company that has illegal activity going on. I do not owe them a penny but as long as they ignore my calls they think nothing will happen.
We paid a debt in full in June 2019 thru Wakefield & Associates. I have contacted these people 3 time since. I’m requesting a receipt showing this account is paid in full. They have yet to meet my request on this. These people call you, …
BEWARE! Do not ever enter into an agreement to allow them to draft money from your account. They will make sure to ‘accidentally’ draft one to many payments, then state you have other open accounts with them in order to keep your …
The woman who I spoke with explained everything clearly to me and was polite and patient. While I was very upset with the hospital that charged me with unknown fees without my knowledge, the person on the phone with me at Wakefield and Associates was very helpful. Thanks for making the process as painless as possible!
An absolute joke to deal with, will not work with you! Sends people to find you at the wrong address doesn’t confirm address then tells you it’s the address on file! From where? Because I sure haven’t ever lived at that address then sends …
They are double dipping… my husband is paying his account.. now they want me to pay it too.
We paid off the account, but they only took my husband’s name off. Then resold …
I got a call at around 7:30 pm. Caller ID showed a name and number I did not recognize. I let the ringing end then called the number back. I told the man who answered that I had just received a call from the number I had called. He said …
Very Positive. Most of the reviews are from people angry about being dunned. I have been working with them for over a year on medical bills and they have been polite and very helpful getting collections removed as they are paid off. As a …
Received a call from the Revenue Recovery Corporation regarding a past due medical bill in which was in a different name than mine. I asked the company to investigate where the bill came from and how they got my information. After 30 days, …
First of all they are rude and the customer service people act like they have a law degree. I was laying on my husband account which was from before we got married and the ILLEGALLY took his name off and put my name on it. When I brought it …
Went to see them you can’t come in!! What kind of place is that you can’t come in pay off creditors and then takes forever to report to the Creditors that’s it’s been paid to removed. Plus after seven (7) years it should be removed. Am getting a lawyer?!!
One person that you have over your “legal” department HORRIBLE….. a hospital never billed my insurance so sued me IN ERROR…reported to credit b in error…. garnished wages IN ERROR… your client that you represent reached out to you …
Horrible! A rep. Called and said I owe money but he refuses to tell me by who, how much, or anything. Then he hang up on me. I have an excellent credit score and do not owe anything. I’ve also been a victim of credit fraud so how does a …
I had a hospital debt from Tennova in Knoxville for $1,010. They tried to add on court costs as a fee though we hadn’t gone to court. I called and spoke with a rep and confirmed that we could settle the debt for $1,010 and it would be …
Had the pleasure of dealing with this agency for a paid medical bill that should’ve never been given or bought by this agency.. Needless to say they may the process more difficult and time consuming than it needed to be for a bill paid by Tricare a year earlier and nothing was owed.. Idiots work here!!
I had 16 accounts open with them called and paid them a little over 2600 dollars they thanked me and said all debts in there system was paid never recieved a receipt for paying those but the collections were removed all but one the most …
My son is deceased but his phone is still on. I noticed he had 3 messages from this number so I listened to them. When I heard it was from a debt collector I contacted them to find out what it was about. I made sure all of his things were …
Absolutely a bunch of crooks. They keep calling reporting a past due claim when the hospital reports none. They keep saying their system is behind and doesn’t update. So now I’m seeking legal counsel to file a suit against them for harassment, fraud and anything else I can attach to it.
I called to clear up a debt it took three transfers and two times calling back to be able clear a debt all in the span of 20 minutes time they are not organized or professional. This is the worst customer service for a company that has …
Wonderful!!! I haven’t the slightest clue what the rest of you are on about! These people are just doing their jobs, and the lady that helped me today, Ms. Sunny, was so sweet and we cleared all of the debt owed in one call! She was …
The most rude, inconsiderate, unsympathetic people I have ever had to deal with in my life. They run around in circles of their own lies. Someone, somehow should find a way to shut this place down. So many complaints against them with the …
It is a collection company. I can say, they never even called me. I had to call them about debt on credit report. It was a medical bill not very big. Since it was from ny and after Sandy everything got mixed up, i have no proof whether i …
The lady I talked to was polite, friendly, and understanding. She established an affordable payment plan and was wonderful to work with!! The company NEVER inundated us with phone calls and THEY NEVER SPOKE IN A THREATENING MANNER , NONE …
Got a call from this company in September. Thought it was a scam bc they just said they were from the company and needed my info to pay a bill that had been turned in to them. I told them I didn’t know what bill they were talking abt since …
Posted to my husband’s credit report some kind bill for ER Physician service, which is not beyond to him. He visited ER in December 2017, then bill has been paid by Humana insurance. Prove of the payment has been faxed directly to Physician …
The person I spoke with today was very paitent, sweet and understanding! I got my payment plan set up with no problem. I’m happy. Thanks again for being understanding!
Reported to the Consumer Financial Protection Bureau for their violation of the Fair Debt Collections Practices Act. This company called and refused to identify themselves as a debt collector (A violation of the fdcpa) even when plainly …
I was so confused on how the process worked. I wanted to understand complete detail of previous payments. I was basically wanting to know a detailed payment history. The first representative became agitated when I asked several questions. …
They called me wanting to verify personal information. When they called they didn’t say the name of the company she was calling from. And she persistently asked to verify personal information. Beware of this place. She finally told me the company name and I asked to be taken off the call list.
DO NOT give them your credit/debit card number. They’ve double charged us and saying they only charged us once. I have the proof on my bank account and my bank is helping me dispute this to get my money back. There is a woman that works …
This company doesn’t even deserve 1star! Extremely rude even management I asked for a settlement offer of 50% they agreed upon the amount when I look at my bank statement they charged me for the full amount of the debt. Asked for a refund …
Jerks tried to scam me over a debt I don’t even owe. They need to stop calling me while I’m at work.
I never go into a call with a debt collector with the expectation that they’ll be friendly, and for good reason. I didn’t appreciate the run around and attitude I received, but Kevin was generally helpful and provided me with confirmation that my bill had been paid in full and that it hadn’t been reported to the credit bureaus yet.
I really cannot give this company one star due to the fact of being hung up on(Teresa) after kindly calling to give information as to why my 90 yr old moms bill wasn’t paid. Not acceptable. Poor customer service!
Had a hospital bill that I was paying. The hospital turned my account over to wakefield anyway. Set up payment arrangements with them for $50 a month. Six months later the debt was reported to credit Bureau. Have continued monthly payments …
BEWARE OF THIS COMPANY. POSSIBLE SCAM. I received a text from this company saying that I had previously authorized them to contact me by text about debt collection. I’ve never heard of this company and don’t have any debt other than a …
i called and paid a debt that i owned from a past doctor’s bill which i never received in the mail, i spoke to a man named Jason he told me if i paid it in full , he would send me a email saying it would be deleted from my credit report, …
They called me and left me a VERY disturbing voicemail, at first it sounded like the guy was in a wind tunnel, then at the end you find out it’s been him breathing VERY heavily in the phone. What kind of company has this type of associate …
They are trying to charge me twice for a hospital visit because I paid through the hospital and the hospital hasn’t let them know I paid. I know I was late, but I don’t believe in paying debt collectors because they will use your billing …
This company ignores harassment and ethics laws and will call you sometimes 5 or 6 times a week. Not only that but they started texting my phone. The most disturbing part is that this is an unlisted prepaid mobile number and I do not use …
I had my baby in February, so of course the bills are flooding in. Some of our bills got overlooked mistakenly and were sent to collection (GREAT). I had already paid 20% of the collected bill prior to receiving their notice so I needed to …
Checked my credit report, never heard of these guys and don’t know why i would have anything with them but they decided to do 3 separate claims on my credit report ALL ON THE SAME DAY
Paid my debts with them and another collection company in 2015, and they sent letters to my MOTHER about these same debts. I called and had to explain that I’ve already paid them when their company was called REVENUE RECOVERY. they told me …
SCAM. They have been harrassing me for years! I block the # and they call from different #’s on a robodial probably. All I wanted was a proof of what was owed. Don’t pay them anything until you get the actual proof!
This is the worst company to deal with. I was served with a summons to appear in court. I called them to set up a payment plan to avoid court and told them I could only pay $50.00 a month. They would not accept that. They wanted $125.00 a …
A few notes about this company and the other reviews about it. My background with this company was paying a medical debt of just a few hundred dollars I was unaware of. …
Supposedly I owe them $4,444 but I been making payment to them and you telling me that in a letter that I broke a promise nope so I’m just like I don’t know what to do anymore.
These people contacted me, were extremely rude and demanding. While I’m trying to figure out why and what I owe, it was impossible to get a straight answer only a date along with more rude remarks. I made a few calls turns out the doctors …
Just got a bill in the mail from 11 years ago which I never even received a bill for. Now they think I should just cough up $1,600 for an 11 year old bill I never even got in the first place. Time for a lawyer.
They put the same bill on my credit 6 times dropping my credit 188 pts. They never contacted me and can’t even tell me what the debt is for. This Company is just a bunch of crokked scammers.
I had a bill that the payoff was $370.30. I paid it in full. It’s saying I still owe $198 even though I have the information from my bank account that I paid it in full. Going to contact them when they open. If it’s not fixed, I am going to …
If I could give this place a 0 star I would. I lost my mother this year and had to pay for her funeral with the help of some friends and family. I got a little behind on my hospital ER payments, which was $250 a piece. The hospitals …
Took me to court for UT Hospital and tried to garnish me but I made an agreement in a little room off the court to pay 100.00 per month. The gentleman that represented Wakefield asked me if I needed time to get my finances in order and I …
The worst place ever!!! I paid off my collections 3 weeks ago!!! They are still showing not paid and they haven’t sent anything to the credit bureau! Every time I ask why I just keep getting “we are short handed”. I really do believe that …
If it were possible to give zero stars, I would. I contacted this company in good faith to pay a debt that was in collections. The withdrew the amount owed twice. It took over 2 weeks for them to return the money they took from me. During …
Obviously a scam company. They call making threats. From financial to bodily harm. Yet, to cowardly to come collect in person.
Wakefield and Associates is the most infuriating company that i have ever dealt with. I have a DPOA for my father and some medical entities that turned him over to collection. The entities did not send his bills to the address provided to …
They’re awful. I was sent to court for an old hospital bill, the lady at the court house said my bill was $1,955 total, I’ve paid $645 on the “bill”. I just spoke with a lady there and she said I still owe over $1,700 on it! And she stated I had another bill with them that was in their past due department.
My Husband had to go into the emergency room last year. There was a doctor that did some tests on him and he was with a 3rd party company. That 3rd party company (CEP America Ohio) sent in a claim to our insurance company. It was initially …
Pretty ballsy to have a storefront when you harass people all the way until EIGHT PM. Absolute scam.
Pathetic bottom feeders that buy medical debt for profit. The owners of this business and any like it deserve the gallows.
Saw a collection amount on my credit score from them and found out it was a hospital bill from a year ago I never received in the mail. Terri on the phone was very patient and helped me get it paid. It’s never fun talking to debt collectors but she was pleasant and handled everything quickly.
They are so extremely rude. The doctor bills are from 4 to 6 years ago. The lady I spoke with just talked over me and didn’t want to answer my questions or take the time to help me understand what these were from. Then she said it’s under …
I used to work here. They handle all kinds of bills most commonly is medical bills mostly from local physicians, hospitals, radiologist etc however they do services a vast number of clients from pretty much all neighboring states to TN but …
It’s taking longer each time to make a payment which I do every month. But it seems to get worse each month. Need to develop something that when a person who is making a payment can do so quickly
I’ve paid a medical bill on my credit. Here it is 2 months later and they have still not removed it from my credit. I’ve called 5 times and get a different story every time. They have my 9k dollars and I have nothing.
Former Employee! I started at Wakefield with lots of hopes and dreams. The training IS top notch btw. The supervisors do a decent job at trying to keep you encouraged. You will need that because ALL you do is call people from EVERY walk of …
An account was made under my information but the middle name initial is different from mine. So I ignored the letters cause it wasn’t my name. Now the account apparently opened 2 months ago is affecting my credit score! I’m very infuriating …
Please do your research. If you owe a debt to a hospital or any major corporation and they sale your debt to a 3rd party you are nolonger responsible for that debt because its been sold.To eliminate the debt contact the debt collection …
A lovely woman named Tess I believe called to let me know about a medical bill that had been put into collections. We were 100% unaware, but the mail service out here in Maynardville is awful so I wasn’t shocked we hadn’t gotten the bill …
These people are horrible! I’m trying to get a payoff letter to close on a mortgage refinance. I asked if I could get the letter email to expedite the process of closing. I’m being told that I have to request the letter by email which I did …
FREE FREE FREE FREE
AFFIDAVIT TO ANYONE OUT THERE …
You guys put 3 different hits on my credit for different amounts.
Glad I figured it out after a few years, talked to a lawyer and disputed it and got it deleted. …
I called in to make a pay off a balance on an account I had in collections. I gave my credit card information to the man, who then decided to tell me they charge $5.95 for using a card. I didn’t want to pay the fee so I said I said I would …
This place is way far from nice people they are all the time rude disrespectful and doesn’t care about you at all all they want is money money money, not everyone makes money like they do, but still yet they don’t care about you or your …
Was sent a letter about a medical bill in collections. The gentleman I talked to was respectful worked out a payment option and told me there was a second one in collections. Said we could combine both. I said it was fine. Asked for proof …
This does not allow me to post without assigning a star value but I give them 0 stars. this company is sleazy. In August 2020, they sent me a form letter about medical bills. I responded with several phone calls and letters; the last …
The first woman who called me was extremely rude and would not tell me who she was, what her company was, or what the nature of her call was without me giving out personal information. I’m not giving my birthdate out to someone just because …
A charge of $2100 magically appeared on my credit report for a hospital visit that I had paid in full already .
I asked for an itemized statement and they said I would have to submit a request written or by email. I’m not sure the debt is mine and want to make sure I owe this. I feel that this is their responsibility to provide me this not for me to …
👉Poor business practice 👈 Guy calls me looking for my child. Gets me instead and I laugh when he says my child has debt. He realizes child is a minor and would mail something instead. (Should of just told me and could of fixed whatever …
Man they are aggressive. But they ended up giving me a large discount. It’s the person that created the bill is at fault. Not this company.
I have called them several times about debt collection I received in mail-box
I don’t recognize this charge, i’ve never been to hospital and they don’t tell you much about it when asked. …
Agreed to remove account from my credit report for % of balance due in 2020. They accepted the payment and the account was removed from my credit reports. January 2022 this company reported this same account as unpaid with the remaining …
Collects “accidental duplicate account” payments for Tennova. Call your insurance and verify before you pay these highway robbers or Tennova a nickel more than you actually owe. I was getting hounded to pay a bill attached to a traumatic situation that Tennova admitted was not actually owed.
Ive already paud the company thst I owed as well. Its still on my credit report, saying that I owe Wakefield. I asked for paperwork to be sent to me for verification that I owe. Nothing had been sent. Plus, the guy that I talked to was rude.
They sent me a text saying to call them so i did. The man on phone said can verify date of birth. I gave the wrong birthday. Then he ask the last 4 of my social. I said i don’t feel comfortable with that. Then i ask what do i owe like …
I do not know what these negative reviews are about. I have had someone steal my identity and they ran up so many medical bills. I have disputed and won 33 disputes and only know about them as they hit collections. I filed my dispute, and I …
They still haven’t removed a collection about a medical bill they could not prove I had, which was covered by insurance. Even after the IRS and the hospital had removed the debt, they kept calling and kept the record on my credit report …
Called me giving all my personal information and asking me to say “yes” or “no” if it was me. My first thought was a scammer had gotten my personal info since they absolutely refused to even tell me what the call was about. Then it occurred …
They’re trying to “sue” my fiance for $1,098.00 but we don’t even know exactly what this bill is for?? They don’t state any type of details what so ever. Who are these people?
Placed a medical debt on my credit report even after I disputed the amount.They basically believed the client as to how much I owed which was not correct. This is a very low class agency so beware. I have since been informed by my insurance …
This company is awful, they do not care about the law and will ruin your credit under the guise of saying they are a debt collector, even though you are in litigation. They lie about fixing your credit even though they have been paid.
I kept getting text messages from this company saying they were trying to contact me about a debt.
I look up the company online and call a 1800 number instead. The man informed me …
If I could give zero stars I would. I had 3 medical bills that I paid off and Wakefield added the accounts to my credit report today even though I paid them directly with the hospital and doctors office months ago. It caused my score to drop 31 points. This should be illegal.
They sent me a collection notice, but when I called they told me they had the wrong person. How do you send out notices without knowing for sure you have the correct person? What a scam!
This company put an account in my credit school for a bill I was never given. I had paid the hospital already 2 years ago but now they added an amount supposedly from the hospital. I told them I need to ask the hospital and the person …
Absolute scam artists. These people have no shame I paid off all of my bills for my emergency room visit more than a year ago and just received a letter stating that I owe money immediately tried to dispute it with them they were not playing ball, don’t let them bully you
Repeated disputes, insurance said it was paid after arguing with them 5 times because it still said i had debt collection now because they didn’t want to pay it. It’s work comp its not my debt and yet they are pursuing me. It’s not my debt …
From the reviews, it appears we are all in agreement that they are not thought of very well at all. I’m trying to report them myself as they failed to validate an account, other than saying “they were right”……hmmmm, nope, I require …
When I read all of the horrible reviews for Wakefield and Associates, I was incredibly nervous to call. I can’t speak to anyone else’s experience, but I can say that when I called, the lady I spoke with was both polite and helpful. They …
I have no debts whatsoever. This company is the 4th debt company to purchase debt that I paid off in 2016. This company has been harassing me for daily for about a month now. …
This company sent me a check, $7.68. After reading all these bad reviews, I suspect they have also put a bad mark on my credit report. I had no idea who they were until I called them up on the internet. I had paid a pile of Dr. bills a few …
I had the exact same experience as several other reviews.
I filed dispute, provide transaction receipt with verifying account number showing the bill was already paid. They declined my dispute, did not notify me. And …