Ace at Seattle Forth ave. WORST customer service! Went to buy $54.00’s worth.
Am a senior citizen. Was told by manager I could buy “Nothing!” & ” to get OUT of the store” Thankfully another employee rang me up. And said you better go…I …
Normally it’s not fun reaching out towards a corporate headquarters. Donna at reception was super kind, helped direct me towards the right person at Ace’s corporate office.
I own my own business and spend thousands of dollars at Miller’s Ace hardware in McMurray Pennsylvania the general manager was just very rude to me and I will never go back
Wish I could give no stars spineless company that tries to benefit from falsly said they were boycotting Laura Ingrahm’s bigoted show. Menards here i come!
I tried to call the main office about an employee that has more than 40 yrs. with Ace in supervision and is retiring and the operator would not forward my call to the Human Resources Dept. Think this says it all.
Office building is very nice. People working here are friendly and professional. Have been working here for a while and will continue. So far Ace Hard Corporation can be the best place I have ever worked.
They treat their employees like absolute trash and they yell at their employees for doing their job. They have zero respect towards their workers at all. I don’t recommend working for this company at all.
PATHETIC “ONLINE” CUSTOMER SERVICE!!! ABSOLUTELY INCOMPETENT STAFF AND THEY CONSTANTLY LEAVE YOU ON HOLD FOR 15-30 MINUTES EVERY TIME W/O FAIL AND STILL DON’T COME BACK WITH ANY RESOLUTIONS.
In Illinois it is mandated you wear a facemask while in public. Yet every employee and customer in this Ace Hardware store did not have one on. Will not go back.
One – and probably more – of your stores are selling these hats. In the wake of the mass shootings that killing dozens of Americans and wounds hundreds in a 24 hour period, I wave a hearty goodbye to Ace Hardwares until you get your stores to stop selling and advertising this hatred.
I just bought a 1/4 inch wood chisel, got it home and got the wrapping off only to find there was no cutting edge on it. The purpose of a chisel is to be able to cut wood. These Chinese things should be relabled as paint can openers. Terrible quality control.
I was jusr recently fired from a ace because i called oit the owner for not wearing her mask and she told me how dare you question the owner. I think lawyers are gonna have fun. And 3 years and never written up.
I called the corporated offices today to inquire if the denial of selling items needed by pipeline protesters in North Dakota is correct. I was not given an answer but was directed to a website statement that says basically they are …
I ordered a product on 10/18/16 which is in stock, paid for standard shipping, and the product has not left the warehouse yet. Two phone calls and they don’t know why. The supervisor Paul at customer service couldn’t find corporates address …
Bought 3 flower boxes to be shipped directly to me and whoever packed them just threw them in a cardboard box with no bubble wrap, packing peanuts, nothing. They arrived and are cracked and unusable. I have been on hold waiting for customer …
If you are young they will stereotyped you. Hands down worse customer service they only care to older people and try to kick out young people. Planning on suing them for harassment and stereotyping be careful this store
Had a issue with my local Ace so called the Corporate Headquarters and talked to customer service, they wouldn’t help with the issue and told me to contact the manager of the store I was having issues with. PITIFUL, I WILL NEVER BUY ANYTHING AT ACE HARDWARE!!!!!!!!!!
I will never go to another ACE hardware store. I was in the Adams, WI this weekend and only 1 employee had a mask on. I was approached by an unmasked employee asking if I needed help. When I responded to respect my space; his comment was “thats why you have a mask on”. Its required in Wisconsin to have a mask on indoors.
Boycott Ace hardware store in Salida Colorado. Employees not masked up. Every other store I have been in in town is working diligently to keep the community safe. Unconscionable.
ACE Corporate decided to drop Valspar colors without any warning, leaving us without a way to reorder custom colors purchased just a few weeks earlier. No cross reference Valspar colors to new products. Two stores near O’hare couldn’t …
Ace should be concerned about their franchise. Today Ace lost7 customers. I went to ace to have my screens redone, told 12 days before completion. did not hear from them so stopped by. I didn’t have the work order…shame on me. The …
I ordered a gift for my husband for Father’s Day on June 2nd never even shipped the item and didn’t care. They offered no help or compensation. I will never shop with them again.
Had trouble finding an item I needed this morning so I had to visit all 4 of our hardware stores and found Ace Hardware in Fishers Indiana was the ONLY one that did not have their employees wearing masks. …
Spent over $3,000 on paint and supplies in just one day two weeks ago; Not a good experience dealing with the Paint Dept. Today, needed one more gallon mixed and Steve was as rude as one could be. Such a rude person should not be working …
FRIDAY, 4/3/20 I just went to Costello ACE hardware, 448 Union Blvd, W Islip, NY 11795. I order a $200 item and went to pick up. To my surprise, NOT ONE OF THE CLERKS HAD A MASK ON. I asked and they said they were waiting for …
Brought in paint sale ad I was both emailed and sent via app. The manager in an extremely loud voice said it’s not on sale called over another salesperson who again sided with her. I showed her the ad she shouted we don’t have Benjamin …
I’m Brittany and I had placed an order of 2 of the same items. One was missing some parts. I called and spoke to Julio who made my experience amazing! He did more than just provide excellent customer service! We connected as people! I had …
Stopped into Ace hardware in Watertown WI today. Had heard about a month ago nobody was wearing a mask to help prevent Covid 19, but thought with the spike in the disease they would be wearing them now. Wrong! Upon walking in the door …
I wanted Butyl tape for my RV solar system. I ordered 65$ of Butyl tape trying to finish project. After many trips to PO Box and 3 weeks spent 5 hours and 6-8 phone calls to Fed Ex and your customer service and figured although your website …
Went in Ace to buy a paint brush. Noticed outside and inside a total of four employees not wearing their face masks appropriately; either below the nose or only around the neck. …
On March 29 this year my ma bought a 22in. Toro mower. I used it 3 times to cut her grass. By the 3rd use it was running crazy. I returned it to honea path ace where it was bought. I had to pay a 32.50 security deposit.when I picked it up I …
In November I had purchased a Toro snowblower. In February I received a potential injury hazard notice from Toro. I contacted my Ace Hardware store in Kenosha and they were in the middle of a move so I gave them my phone number to call me …
Today I went to the Ace hardware store in Seffner,Florida. I’m a Navy Veteran and handicap that use a scooter. I found that is store is not handicap friendly. The isles are over to small and had hard time getting around. Someone has a open …
Googled a 4 foot wood step ladder that’s not being made, due to mfr going out of business after 118 years. Hunts Ace Hardware in Livonia, Michigan had one, so called store to verify. Gentleman checked and said they had one. Asked him to …
This company allows franchise owners to be extremely unfair to their employees. Their quest for market share and profitably lacks concern and protection . . . frankly even interest in their “team.” …
I just left your store in Swannanoa NC. We have an indoor mask mandate here in NC. There were FIVE customers in line without masks and one employee running around the store without one. The store was busy. I prefer to shop locally, the …
Yard Blowers at 5:30 am dude is not only disturbing the peace he is wasting time in Hilo, Hawaii. It’s now 7am and he has finally stopped. That lot should take less than 15 minutes to start. Secondly it’s just rude, totally unneighborly and most inconsiderate.
Don’t even bother wasting your time calling these people things like talking to the wall I bought a metallic black marker at it Ace Hardware Store no where near where I live it just happened to be in the route that I was heading home and …
Yeah they won’t hire US citizens every time I call I get somebody that doesn’t understand English. Thank you Ace for keeping it in the United States. I bought something 30 miles away at an Ace Hardware try to return it at my hometown ace …
Ace corporate is more interested in collecting private and demographic information that in obtaining legitimate product feedback. Purchased a simple sprayer, item number 7437650. The safety and usage information is printed white on …
I tried to return some items after 30 days and they refused stating that they no longer carry that brand. I am out $70 dollars so just an fyi to other buyers. Knowing they will do this make me think twice about buying there product. Norwalk Iowa
Absolutely Unhelpful! Contacted corporate because my local ace is using a Pack and Ship address for billing purposes. This is a huge problem for billing, tax and accounting. Why would a franchisee use a packing place post box for billing. …
Ordered 3 items online to be delivered to me by my store when the 1 item they didn’t have arrived, other 2 showed in stock. This was July 5th. 2 in stock items were cancelled because apparently they were not actually in stock, so I …
They simply don’t deserve the one star if I could add a negative sign in front of the star I would be happy!!! Absolute joke trying to get my money back from a online order that they didn’t pay enough postage for! They can’t even do math correctly! I am going to drive across six states and give them a piece of my mind.
Ordered a drill on Nov 28th. It is now Dec 6th and it has still not shipped and there are no updates or anything. I reached out to customer service and they won’t respond. …
I received a gift from my son and daughter of a “Living Accents” 3 Person Cushion Canopy Swing that was purchased and delivered through a local ACE store in Colorado Springs, CO. After a gust of wing tore the canopy off by breaking two …
I used to be a real fan of Ace Hardware until I tryed to to purchase a Sleigh Board at your Highlands Ranch store.after prepaying for sleigh for my grandson, they told me they were out of stock. They told me they would have one today so I …
My husband who is 60yrs old and disabled went in to Ace Hardware on Rt22 in Fox River Grove, IL for some Velcro, on 1/8/2023 at 4pm. This was his experience-looked around could not find it, asked a young man working there where it was, the …
Provides perhaps the worst customer service possible. Gary, a supervisor fought tooth and nail with me over Ace’s posted return policy – which he stated only applies to online purchases… not only is it not stated that it only applies to …
Ace hardware has declined in services and product. It’s an embarrassment to the company, or rather. “Corporation” They lie to consumers and I will no longer shop their stores. 3 major purchases I have tried to obtain have now accounted for …
Ace at Seattle Forth ave. WORST customer service! Went to buy $54.00’s worth.
Am a senior citizen. Was told by manager I could buy “Nothing!” & ” to get OUT of the store” Thankfully another employee rang me up. And said you better go…I …
Nice building and friendly staff
Love doing business with Ace
Will they actually survive Amazon?
Vital part of every community across the US.
A ce name used by franchisers,who choose to price gouge
why do you buy their products and they fall apart.
I was only parked in their lot. No other service dealing. Now I feel spied on by Google.
Compassionate organization that at a corporate level takes great care for their employees
Visited Best place , No issue for parking space.
How hard is it to update google with correct store hour information? You people are a joke.
One of my favorite places to work Ace truly the place kind friendly professional the whole management style the whole Ace team
Horrible service charge credit card then cancel order
Normally it’s not fun reaching out towards a corporate headquarters. Donna at reception was super kind, helped direct me towards the right person at Ace’s corporate office.
I own my own business and spend thousands of dollars at Miller’s Ace hardware in McMurray Pennsylvania the general manager was just very rude to me and I will never go back
Wish I could give no stars spineless company that tries to benefit from falsly said they were boycotting Laura Ingrahm’s bigoted show. Menards here i come!
I have sold National Ace Hardware for about 3 decades. Great people
11/30/2016 – Sheriff’s Dept Demands ACE Hardware Stop Selling Heating Supplies To Water Protectors, ACE Complies. I will never shop at ACE again.
I tried to call the main office about an employee that has more than 40 yrs. with Ace in supervision and is retiring and the operator would not forward my call to the Human Resources Dept. Think this says it all.
Office building is very nice. People working here are friendly and professional. Have been working here for a while and will continue. So far Ace Hard Corporation can be the best place I have ever worked.
They treat their employees like absolute trash and they yell at their employees for doing their job. They have zero respect towards their workers at all. I don’t recommend working for this company at all.
PATHETIC “ONLINE” CUSTOMER SERVICE!!! ABSOLUTELY INCOMPETENT STAFF AND THEY CONSTANTLY LEAVE YOU ON HOLD FOR 15-30 MINUTES EVERY TIME W/O FAIL AND STILL DON’T COME BACK WITH ANY RESOLUTIONS.
In Illinois it is mandated you wear a facemask while in public. Yet every employee and customer in this Ace Hardware store did not have one on. Will not go back.
One – and probably more – of your stores are selling these hats. In the wake of the mass shootings that killing dozens of Americans and wounds hundreds in a 24 hour period, I wave a hearty goodbye to Ace Hardwares until you get your stores to stop selling and advertising this hatred.
I just bought a 1/4 inch wood chisel, got it home and got the wrapping off only to find there was no cutting edge on it. The purpose of a chisel is to be able to cut wood. These Chinese things should be relabled as paint can openers. Terrible quality control.
I was jusr recently fired from a ace because i called oit the owner for not wearing her mask and she told me how dare you question the owner. I think lawyers are gonna have fun. And 3 years and never written up.
I called the corporated offices today to inquire if the denial of selling items needed by pipeline protesters in North Dakota is correct. I was not given an answer but was directed to a website statement that says basically they are …
I ordered a product on 10/18/16 which is in stock, paid for standard shipping, and the product has not left the warehouse yet. Two phone calls and they don’t know why. The supervisor Paul at customer service couldn’t find corporates address …
Bought 3 flower boxes to be shipped directly to me and whoever packed them just threw them in a cardboard box with no bubble wrap, packing peanuts, nothing. They arrived and are cracked and unusable. I have been on hold waiting for customer …
If you are young they will stereotyped you. Hands down worse customer service they only care to older people and try to kick out young people. Planning on suing them for harassment and stereotyping be careful this store
Had a issue with my local Ace so called the Corporate Headquarters and talked to customer service, they wouldn’t help with the issue and told me to contact the manager of the store I was having issues with. PITIFUL, I WILL NEVER BUY ANYTHING AT ACE HARDWARE!!!!!!!!!!
I will never go to another ACE hardware store. I was in the Adams, WI this weekend and only 1 employee had a mask on. I was approached by an unmasked employee asking if I needed help. When I responded to respect my space; his comment was “thats why you have a mask on”. Its required in Wisconsin to have a mask on indoors.
Boycott Ace hardware store in Salida Colorado. Employees not masked up. Every other store I have been in in town is working diligently to keep the community safe. Unconscionable.
ACE Corporate decided to drop Valspar colors without any warning, leaving us without a way to reorder custom colors purchased just a few weeks earlier. No cross reference Valspar colors to new products. Two stores near O’hare couldn’t …
Ace should be concerned about their franchise. Today Ace lost7 customers. I went to ace to have my screens redone, told 12 days before completion. did not hear from them so stopped by. I didn’t have the work order…shame on me. The …
I ordered a gift for my husband for Father’s Day on June 2nd never even shipped the item and didn’t care. They offered no help or compensation. I will never shop with them again.
Had trouble finding an item I needed this morning so I had to visit all 4 of our hardware stores and found Ace Hardware in Fishers Indiana was the ONLY one that did not have their employees wearing masks. …
Ace isn’t the hardware stores they used to be. I drive 20 minutes past one of them to go to Tractor Supply.
Spent over $3,000 on paint and supplies in just one day two weeks ago; Not a good experience dealing with the Paint Dept. Today, needed one more gallon mixed and Steve was as rude as one could be. Such a rude person should not be working …
FRIDAY, 4/3/20 I just went to Costello ACE hardware, 448 Union Blvd, W Islip, NY 11795. I order a $200 item and went to pick up. To my surprise, NOT ONE OF THE CLERKS HAD A MASK ON. I asked and they said they were waiting for …
Brought in paint sale ad I was both emailed and sent via app. The manager in an extremely loud voice said it’s not on sale called over another salesperson who again sided with her. I showed her the ad she shouted we don’t have Benjamin …
I’m Brittany and I had placed an order of 2 of the same items. One was missing some parts. I called and spoke to Julio who made my experience amazing! He did more than just provide excellent customer service! We connected as people! I had …
Stopped into Ace hardware in Watertown WI today. Had heard about a month ago nobody was wearing a mask to help prevent Covid 19, but thought with the spike in the disease they would be wearing them now. Wrong! Upon walking in the door …
I wanted Butyl tape for my RV solar system. I ordered 65$ of Butyl tape trying to finish project. After many trips to PO Box and 3 weeks spent 5 hours and 6-8 phone calls to Fed Ex and your customer service and figured although your website …
Went in Ace to buy a paint brush. Noticed outside and inside a total of four employees not wearing their face masks appropriately; either below the nose or only around the neck. …
On March 29 this year my ma bought a 22in. Toro mower. I used it 3 times to cut her grass. By the 3rd use it was running crazy. I returned it to honea path ace where it was bought. I had to pay a 32.50 security deposit.when I picked it up I …
In November I had purchased a Toro snowblower. In February I received a potential injury hazard notice from Toro. I contacted my Ace Hardware store in Kenosha and they were in the middle of a move so I gave them my phone number to call me …
Today I went to the Ace hardware store in Seffner,Florida. I’m a Navy Veteran and handicap that use a scooter. I found that is store is not handicap friendly. The isles are over to small and had hard time getting around. Someone has a open …
Googled a 4 foot wood step ladder that’s not being made, due to mfr going out of business after 118 years. Hunts Ace Hardware in Livonia, Michigan had one, so called store to verify. Gentleman checked and said they had one. Asked him to …
This company allows franchise owners to be extremely unfair to their employees. Their quest for market share and profitably lacks concern and protection . . . frankly even interest in their “team.” …
I just left your store in Swannanoa NC. We have an indoor mask mandate here in NC. There were FIVE customers in line without masks and one employee running around the store without one. The store was busy. I prefer to shop locally, the …
Yard Blowers at 5:30 am dude is not only disturbing the peace he is wasting time in Hilo, Hawaii. It’s now 7am and he has finally stopped. That lot should take less than 15 minutes to start. Secondly it’s just rude, totally unneighborly and most inconsiderate.
Ace cancelled my order and only refunded less than ½ the amount I paid.
I placed an order, paid by an Ace gift card and Paypal at Acehardware.com on …
Don’t even bother wasting your time calling these people things like talking to the wall I bought a metallic black marker at it Ace Hardware Store no where near where I live it just happened to be in the route that I was heading home and …
Yeah they won’t hire US citizens every time I call I get somebody that doesn’t understand English. Thank you Ace for keeping it in the United States. I bought something 30 miles away at an Ace Hardware try to return it at my hometown ace …
Ace corporate is more interested in collecting private and demographic information that in obtaining legitimate product feedback. Purchased a simple sprayer, item number 7437650. The safety and usage information is printed white on …
I tried to return some items after 30 days and they refused stating that they no longer carry that brand. I am out $70 dollars so just an fyi to other buyers. Knowing they will do this make me think twice about buying there product. Norwalk Iowa
Absolutely Unhelpful! Contacted corporate because my local ace is using a Pack and Ship address for billing purposes. This is a huge problem for billing, tax and accounting. Why would a franchisee use a packing place post box for billing. …
Ordered 3 items online to be delivered to me by my store when the 1 item they didn’t have arrived, other 2 showed in stock. This was July 5th. 2 in stock items were cancelled because apparently they were not actually in stock, so I …
They simply don’t deserve the one star if I could add a negative sign in front of the star I would be happy!!! Absolute joke trying to get my money back from a online order that they didn’t pay enough postage for! They can’t even do math correctly! I am going to drive across six states and give them a piece of my mind.
Ordered a drill on Nov 28th. It is now Dec 6th and it has still not shipped and there are no updates or anything. I reached out to customer service and they won’t respond. …
I received a gift from my son and daughter of a “Living Accents” 3 Person Cushion Canopy Swing that was purchased and delivered through a local ACE store in Colorado Springs, CO. After a gust of wing tore the canopy off by breaking two …
I used to be a real fan of Ace Hardware until I tryed to to purchase a Sleigh Board at your Highlands Ranch store.after prepaying for sleigh for my grandson, they told me they were out of stock. They told me they would have one today so I …
My husband who is 60yrs old and disabled went in to Ace Hardware on Rt22 in Fox River Grove, IL for some Velcro, on 1/8/2023 at 4pm. This was his experience-looked around could not find it, asked a young man working there where it was, the …
Provides perhaps the worst customer service possible. Gary, a supervisor fought tooth and nail with me over Ace’s posted return policy – which he stated only applies to online purchases… not only is it not stated that it only applies to …
Ace hardware has declined in services and product. It’s an embarrassment to the company, or rather. “Corporation” They lie to consumers and I will no longer shop their stores. 3 major purchases I have tried to obtain have now accounted for …