South Florida Non-standard Auto Insurance Provider See more
Read More| Friday | 8:30AM to 7:30PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 8:30AM to 7:30PM |
| Tuesday | 8:30AM to 7:30PM |
| Wednesday | 8:30AM to 7:30PM |
| Thursday | 8:30AM to 7:30PM |
8151 Peters Rd Ste 1000, Plantation, FL 33324
(Translated by Google) Responsive seems like a good company to me. So far the customer service they have is excellent, they respond immediately. I am very grateful to Charlot because every time I call, she answers me, she is very …
(Translated by Google) VERY PLEASED WITH THE SERVICE ANNIE. VERY PROFESSIONAL AND ATTENTIVE I RECOMMEND THEM …
(Translated by Google) Very satisfied with the work thank you very much
(Original) …
(Translated by Google) Very attentive throughout the process and help customers get what is right. …
(Translated by Google) We want to thank the attention provided by Lena, Sandra, Maria, we really feel safe in this company, dealing with a professional and attentive team like them. Excellent explanation and follow-up in our case. We are …
(Translated by Google) Thanks to Cintya Yanes
Claims Adjuster for his attention, for his professionalism, his explanation, help, made my call easier. …
(Translated by Google) I have just been attended by Elymir. I have to confess that never before have I felt so comfortable requesting information and receiving the right answers without complications. Thanks for your service and thanks to …
(Translated by Google) Do not go with Maria Suárez. She never answers the phone. I left about 4 messages calling every day and she never answered. There is another Maria and she is very helpful. Finally I had to ask for a supervisor to be …
(Translated by Google) Never insure with this company I just bought a new car and they don’t want to insure me because of the hurricane It’s a bad company It never solves your problems when you need it …
Very quick to respond I actually am very satisfied and impressed
ONLINE PAYMENTS ?
Very professional !!
Truck tire service
Awesome company !!!
Martha
Horrible experience.
Horrible service.
This people are rude and the service is awful!
On hold.
Horrible company, unfair, and rude!
Very professional and efficient !
Everything you offer
Good job thank you
Best deal ever !
very professional professional customer services
SELIA AND CHARLOTTE ARE THE BEST
Martha was very professional and helpful!
this insurance company is a joke, DO NOT RECOMMEND AT ALL!
EXECCIONAL COSTUMER SERVICE , VERY PROFESSIONAL SPECIFICALLY CELIA PEREZ
South Point Park Hill
quickly to solve any problem in the policy and very satisfactory
Great rates and service….
Very professional and helpful, great customer service!
Gladys was super helpful and kind, the best customer service
The people here are very rude and they don’t care at all
I called for help on a claim and the representative Madelyn was very nice and helped me know what was going on.
Thank you, Martha for your help, professionalism and great customer service.
Always a Pleasure speaking to you guys, Thank you Martha for all your help !
MERCEDES IS VERY UNPROFESSIONAL AND SUPER RUDE. DESPITE THE FACT THAT I WAS 45 MINUTES EARLY!!!! NOT SURE IF THIS IS THE TYPE OF CUSTOMER SERVICE RESPONSIVE AUTO NEEDS.
Excellent underwriting by Celia P. !!!!! Great company to do business with.
Worst company in the world. Please do not take this company. It has a terrible staff. They always cancel policies when they have to pay. It is the worst company in US
Fast response absolutely no problem very satisfied
Very professional Agent Charlotte helped with a big problem I had with car insurance
Maria Vega is very helpful and great customer service 🙂
This insurance company charges you twice in one month. They are awful and I will not ever recommend them to anyone. They are the reason why people go rogue.
This is got to be one of the worst companies. Insurance adjuster never made scheduled meeting with lawyers and never came out to inspect my vehicle.
She is great she made sure that all my problems were handled
I personally love this place, they really try to help you out and give you the best attention.
Martha Taleno has amazing customer services.
No good
THEY ARE #1,I SPOKE WITH CHARLOTE ARAUZ AND SOLVED EVERYTHING, IT WAS WONDERFUL
THANK YOU VERY MUCH
I personally work as an independent agent with Responsive and I can say is a GREAT COMPANY!! and the staff is AMAIZIN, always friendly and happy to help, I will recommend this company to all my friends. I love you guys!!, Responsive ROCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
She helped me resolve my issue quickly. Thank you so much!
This is THE WORST company no help only empty apology. If you can get insured by anyone else I encourage you to do so.
TODAY AFTERNOON I WAS HELPED BY MISS CHARLLOTTE, VERY PROFESSIONAL IN HER SERVICE AND IN THE INFORMATION I NEEDED TO HELP A CUSTOMER THANK YOU FOR YOUR cooperation
Charlot Arauz was very friendly, helpful and very knowledgeable in assiting me regarding my request. Thanks!!!
Always on top to give good service. My insurance company 💪🏾 …
I Had This Insurance Company And They Don’t Like To Pay, I Had A Accident Almost A Year Ago My Car Was A Total Lost 2015 Clean Title They Payed Out As If My Car Was A Rebuilt Title I Would Never Suggest Anyone To This Company.
The worst company ever I never had a late payment they always took out of my account before time and when it was time for me to renew my payment was declined because I had fraud on my card so I had to cancel the card and get a new one now …
They would be correct in changing their name to Unresponsive Auto Insurance because that’s exactly what they are. Is this even a real company? Calls go unanswered. Hold times are ridiculous.
Anailis was very helpful and super insightful.I really enjoyed her professionalism and responsiveness to my concerns,
My insurance agency to date. Why did I waste time with any other agency.?
Amazing service from Gladys, very professional and helpful with our client -Ann Young.
This company is a joke. They are rude and are theives. DO NOT take out any policy from this company. They conveniently cancel policies in order to not have to pay out on a claim. Not trustworthy at all.
Martha is the best! I had issues and she help me out immediately.She got right on taking care the problem.Thanks Martha.
Great customer service from Charlot Arauz, a placer to work with some professional agent.
I can’t reach customer service to save my life if they are charging me $250 a month the least ya’ll can do is hire people to take good care of customers
Need to get it together. Quote you one price. Forget to send your proof of insurance to Underwriters and then makes u pay a higher premium until they get it right
Awful company. They take forever to offer a settlement, and they lied repeatedly to me about the results of an arbitration. It turns out the arbitration was for a different vehicle involved in the accident. They need to be sued out of existance for their actions.
all the company staff is super professional especially Gladys, whenever we call she helps us no matter what the problem is.
Always willing to help. Daileni and Annie provided an excellent service and resolved all my concerns.
Maria Vega from underwriting department
was very helpful and professional and was able to assist us in handing an account. …
I would like to thank Martha for her unbelievable assistance throughout this process and always being professional and respectful to my needs. I’m very satisfied and grateful for her help.
I was driving on the highway Something hit my Front window on my 2018 Honda Civic I called I spoke to “Eddie” he got the problem resolved in no time!!!!! Good customer service👍 Will recommend To my friends and family …
They didn’t pay for a broken window
Martha Taleno was great! Very attentive and patient with our concerns. Great customer service, thank you so much Martha!
This company should have a vetting process for the agents! ESTRELLA INSURANCE #195, IS THE RUDEST MOST INCOMPETENT PEOPLE I HAVE EVER COM ACROSS! SWITCHING IMMEDIATELY! WORST COMPANY BY FAR!!! DONT THROW YOUR MONEY AWAY FOR 0% CUSTOMER SERVICE!!!
Excellent people with great knowledge of their work, spectacular customer service and prepared to offer an excellent service, thank you Lena for your patience, passion and dedication in what you do, keep working like this. Thank you very much
Martha Taleno its the best agent i have know, she really help me, her customer service skills are awesome, i hope any please can have an agent like her.
we want to highlight the good and professional work of marta taleno for her quick help and prompt attention our gratitude to her work an example to follow
Very poor experience so far. One of their insured rear ended me over a week ago.I have called them and emailed them several times, but they keep giving me the run around that they cannot verify coverage, in spite of me submitting all the documents along with the police report.
Bad communication. Seem like every other hole in the wall insurance company. THEY ARE ZERO HELP ON THE PHONE. Took forever to send check. Complete garbage of a company. PLZZZZZ READ READ READ AND LET THIS BE YOUR WARNING. We are regular …
The name says it all! Responsive indeed! They handled my claim fast and their customer service was beyond reproach. They also asked for my own input on how to make their company better! Best insurance company in the area by far!
This is the most UNFAIR COMPANY OF ALL SOUTH FLORIDA! I have my car insurance with this people, my due date for pay was September 8th, on that day we have to EVACUATE FLORIDA! I go to texas to get refugee, I came back yesterday and my …
Not a great insurance company to be insured with they gave me hell to get insurance. They wanted proof of address by getting a household member listed on the policy and they wanted a lot of info like a police would ask you for.
I had the Responsive Insurance for almost two years. Besides having perfect driving history and no tickets, my premium never went down a penny. I called to Geico and got a better coverage for a lot less.
Excellent help received by Daileni Gonzalez. She helped me today with an underwriting and offered me an excellent service. Very grateful for her attention.
First off I would have given a zero star rating but Google does not allow that… unfortunately. This is an absolutely HORRIBLE company. Found me at fault for an accident where there was no citation issued by the responding police officer. …
I say thank you Marta for your services, your patience and professionalism you helped it me with the letters of experiences and great policy services advisor.
At first, I wasn’t very happy. But at the end, they came thru. I should put most of the blame on their insured who didn’t cooperate well with them and prolonged the process.
The experience that I always have with Gladys is amazing she has gone beyond to help me with any concern and question every time I called Thank so much for been there for us
Hello this is Frank papasidero
I’m going under review the agent that helped me is a was very good and helpful she was able to help me with a refund and got more than I thought I would get and …
0 star really. You pay them your hard earned Money and they dont even try to go the extra mile. A payment was suppose to be deducted from my account automatically, tell me how i got a mail from them saying my policy will be cancel. I call …
Great Customer Service!. Charlotte is very professional , Knowledgeable, and patient . She is also perfectly bilingual.
They timely took care of my claim.
Process was a little stressful and took longer than we expect, but at the end everything worked out as it should. …
Charlot and the rest of the team have been great. Their team is very professional. I really enjoy working with them.
This Responsive Auto Insurance Company is a FRAUD. Fraud I repeat. Customer service agent Maria and all the Responsive Insurance company is a rip off . I did a insurance for a car I was trying to buy . For unforeseen circumstances I did not …
I just went to make a payment and my policy was canceled because the 10 day grace period had been changed and agent said they had no knowledge of it and ni info was sent out to me no i have to rewrite my policy and spend more money because they claimed there’s nothing they can do this company is a rip off
Extremely satisfied with service. Agent Reps, Charlot and Maria from the Underwriting Dept. went above and beyond to help me and they answered all my questions. I highly recommend this company.
Listen to me and listen to me carefully..
find another insurance company.
They send you your Cancellation notice at the same and in the same envelope as …
I am very pleased with the service of the customer service especially Martha Taleno and Charlotte Arauz, they both go above and beyond to help me when I need it, always pleasant and my experience with the company is the BEST!
love Responsive!
I had a horrible experience with a third-party company that referred me to responsive auto insurance. I notified the company and they had no clue what to do to help so I notified responsive insurance directly and the team work to help me …
Worst service ever. An insured person by them crashed my car, she was declared guilty either way they are trying to get her policy cancel and holding back my check to not pay for my damages. If this weren’t enough I Got attended by a very …
My name is Gary. My wife’s car was hit by a “Responsive Insured” on May 25. I was concerned about The 2 star reviews. But Marla Suarez handled my claim professionally and I already have the check in my hand. I am a member of Geico insurance. My claim was # 7630 Thanks. You surprised me.
Martha is a great underwriter. Every time I’ve needed her help she has show how professional and knowledgeable she is. Thank you!
Gladys Becker was very helpful and professional. She was able to assist us to handle a policy. thank you so much for all your help.
Alicia Tio and Amanda Montano
THE YOUNG LADY I SPOKE TO CELIA P WAS VERY NICE AND CONCERNED ABOUT MY SITUATION, I WOULD RECOMMEND HER TO TALK TO ALL CLIENTS THIS YOUNG LADY IS VERY PROFESSIONAL. THERE SHOULD BE MORE LIKE HER, IF I COULD GIVE HER MORE THAN A FIVE STAR 🌟 IT WOULD INDEED BE A 10 THANK YOU AGAIN CELIA P. THE UNDERWRITING DEPT. …
I wish I could give 0 stars , by far the worse insurance company I’ve ever dealt with.. the insurance adjuster that was assigned to my case named Madelin Gonzalez literally ignored and avoided all my calls and never tried to get back in …
I got into an accident 01/09/2020 where a minor with no license and no permit to one of their clients ran the stop sign and hit my car. My adjuster Christina Saud has been given me the run around regarding my claim. My car still hasn’t been …
Martha from the Underwriting Dept. is always a great help when our mutual clients need assistance with any issues. She’s knowledgeable, professional and always very willing to help. An invaluable part of the Underwriting Team.
I’ve been having an issue as of recent that I am attempting to fix now, they are canceling my policy because they, THE INSURANCE COMPANY, doesn’t have record of my policy and didn’t send it to underwriting. I am absolutely LIVID espec with …
This is the worst experience ever. I got hit by one of their clients and now a month later they are giving me the run around on getting my vehicle fixed. The adjuster Crystal Rayes has done nothing with handling my claim and your agent …
I have read the reviews and they are all true and worse. I have been calling these people day and night and they wont even so much as return a phone call. One of there customers hit my car its totaled and they have been none responsive. …
sandra escobio and steve the adjuster as well as others I communicated with were professional, efficient and expedited things quickly. I was very impressed with them. Great job! thank you.
Rude employees handling calls, specifically the agent in the morning. This insurance kept my money for my second car even though I had already removed it from the policy in a timely manner. They didn’t want to refund my money. They kept …
I’ve had a policy with this company for about ten years… I’ve done nothing that I’m aware of that would adversely affect my continued renewal of my insurance policy recently, yet just before my policy was to be renewed, I received a …
I have a policy with this sloppy irresponsible insurance company. They first sent me a letter and they couldn’t even spell my name right, the address was wrong I don’t know how it got to me. So far my experience as a customer is terrible, …
My vehicle was hit by one of their insured drivers and after I googled their company, I was very nervous about my car being repaired based on the reviews. I must say that my experience with them wasn’t a bad one. They responded to the claim …
THIS COMPANY IS A SCAM. A RIP OFF. I quoted a insurance with responsive and they gave me a good price for a vehicle i was looking to purchase. First i got a mail saying that my insurance went up $200 dollars and second i did not purchase …
As an agent, I appreciate when I call a carrier and the customer service who answers my call is able to provide me with an answer to my question in a professional matter (knowledgeable, courtious, prompt). Every time I have called, that is …
Thanks to Dailenys And Maria
High quality, Professionalism, amazing values and responsive only begin to describe this amazing insurance company, where no mater what you need you will be helped to maximum standards and will get beyond your expectations.
Ms Anailis Yera is a great and hard worker, she knows exactly about the company and willing to help. She explained everything to me and always answer calls / reply to messages. Such a great woman I’m thankful she was there to help me. …
This company has unmatched customer service .i gave them a call to quote my insurance they had the best deals , Maria who assisted me went through everything with me sent me my Id cards right away and explained my payments . If you are …
Celia Perez provided 5 stars customer service .
Worst experience ever! I was involved in an accident with their “insured” it took 3 weeks and over 15 calls asking to speak to the claims adjusters supervisors supervisor to finally get the original adjuster on the phone to tell me a check …
I called the insurance company to make a claim because I was crashed by one of their client. I was told I would receive a call no later then 3 days. So since I didn’t received the call I called them to follow up. The lady that picked up was …
I have been with Responsive since 2015 they have always been kind and attentive to my needs, I had an issue recently with an unauthorized claim on my account and Gina Lemke did an amazing job to help me and resolve the issue. She was kind and attentive and worked hard to make sure I was satisfied with the outcome, thank you Gina.
I’ve been in a few not at fault accidents and I’ve had to deal with different insurance company’s and different processes. I myself had to contact this company and try to get in touch with my adjuster a few times, left voice mails over 3 …
The responsive auto insurance company has made major improvements. From when I first signed up with this company until now I’ve seen almost a complete difference in the quality of service. It has gone from 0 to 4 it’s really is amazing at …
I had a problem with this car insurance company and the Univista agent who sold me the policy.My first downpayment was almost exactly the amount of the cancelation’s fee in the same day that the policy begins.i was not agree with that and …
Beware of this Auto Insurance Company ,they will rip you off and never will pay your car accident.
they are using Florida law to ripping off customers
never get this fake Auto Insurance
So on last week(friday) at 9:25pm my car was hit by one of the policy holders. On Saturday I made the call to responsive auto to begin my claim. This was the first time that i had ever been in an accident and had damage on my vehicle. The …
Gladys personally took it upon her self to help me with switching my insurance to my new vehicle because my agent handling the insurance for me got COVID 19 and was not able to assist me further and kind of left things a mess for me. In the …
I had a great customer service experience with Celia Perez of the underwriting department. She was able to help me solve my issue quickly and efficiently. She was super sweet and I really appreciated her help.
Thieves, scammers…
I give a star because there is no chance of zero.
I decided to cancel my policy for an unjustified increase and they do not return …
Very professional customer service. I spoke to three different representatives and the three were super helpful. I spoke with Maria, Gladys and Charlotte and they were nothing but professional and guided me through every question I had. Definitely recommend this insurance provider.
Worst company in Florida they took all of my paper work and vehicle then proceeded to take months for payment
Charlot Arauz was very friendly, helpful professional and very knowledgeable in assisting me about a renewal notice for one of our very important client. Truly appreciate her professionalism and helping to clam the customer. Thank you Charlot keep up the great service you provide!
This company is terrible. I bought a car online. They were not able to give me the car without insurance. After 2 days of having the car, U almost died in an accident. The car they sold me was a lemon. I did everything that was asked of me …
As many when dealing with a accident, it’s very frustrating and i was Beyond frustrated when the car i just Purchased was a total lost only having it 7 days from the date of purchase. Responsive Auto, assured me a smooth process. Not only …
Annie was very friendly, helpful, professional and was able to assist us in handling an accounting concern we had very swiftly. She gave it the necessary urgency and followed through, calling us back promptly and ultimately leaving us with …
Celia P was very helpful and patient with me. She answered all my questions and went beyond my expectation, making sure I had all the information I needed. very professional and charming personality, it’s a pleasure doing buisness with you. sincerely paula C.
Celia Perez is a great customer service rep! She was helpful and got back to me about the situation I needed help with in a timely manner. She is awesome!
My experience with Responsive Auto Insurance has been excellent from beggining to end. Daileni is a great professional with a sense of caring about her clients. I will recommend the company to anyone.
I’m not a client of Responsive, but my Aunts car was totaled by their client in a motorvehicle accident. But the professionalism and timely manner in which they handled my aunts case was very commendable. The representative, Eddie was …
I would like to thank my adjuster Ms. Crystal Reyes. She and I, were able to communicate the issues at hand. The times that I did make contact with the company, I always spoke with individuals who had given me updates, in reference to my …
One of the worst auto Insurance company in Florida. They never respond the phone. I have to use my own Insurance company to get my car fixed. Eventhough was not my fault.
HORRIBLE CUSTOMER SERVICE. my daughter and i were in a very scary accident with someone who tried to run from the scene and had no license. instead of helping me with anything at all- i have to pay out of pocket for my damages while they …
This is in regards to Martha:
She helped me with a reinstatement of a policy, I would love to take some time out of my busy day at Estrella Insurance, Gladys you really went out and beyond …
Very quick, efficient and great customer service by Christian.
Today I called in because I needed assistance with some documents and my call was answered quickly by agent Dailenis, that means I didn’t have to deal with the hassle of been place on hold for long period of time or having been transfered. …
Thank you for your prompt answer. Please take care your clients. This is the most valuable asset of every company.
Martha from customer service department has a great attitude, responsible, very professional, most importantly she is very good at getting back to me with any policy issue in a timely manner and get it resolve. No need to hunt her down to …
Best and affordable policy with progressive it was like paying a car note on top of a car note. I’m sticking with Responsive for life.
I have been working with Lena and Maria and I must say these 2 women have completely made me feel like this has been the smoothest transaction ever. They completely took charge of my situation and within a week they got me a solution and …
Use them for quick cheap insurance
Eric toledo tried to bribery/ intimidating and revealed personal information to my doctor
It was a decent insurance company until I had to purchase a new vehicle within the same day I purchased my policy. I couldn’t get in contact with an agent to add my new vehicle to my policy, forcing me to find another company for both of my …
I wish there was an option to give 0 stars. This is absolutely one of the worst car insurance “scammers” on the planet. Anything over 0 stars has to be fabricated by robots or something.
I called responsive auto and I was helped by Annie. She resolved my issue right on the spot. Thanks to her I was able to get everything that I needed done. If you ever call responsive and speak to Annie you will get the help you need right away.
Once Christian got my claim, everything went smoothly. At first I was very hesitant, but everything worked out perfect and as he said it would.
Thanks
Excellent claim experience. Fast, efficient and good customer service. Adjuster Rafael Marina was excellent in the whole process!
Despite having an accident the staff here is amazing and very helpful , Charlot was an excellent help and answered all my questions and did everything she could to ensure my experience was the best , not to mention Roger as well between …
My only complaint with this company is their website it doesn’t give us access online to out policy or documents. This should be a given. Reponsive Auto; Please change this asap. 🙏🏻 Then, I can give you a 5 star! …
Had an issue with this company but they actually care about people and made sure I was taken care of. Instead of removing my 1 star review, I’ve changed it to a 5 star for them following through with their word and taking care of a situation the proper way in the end. I appreciate you <3
The professionalism Wara provided was comforting and helpful. She was always willing to answer questions, bring clarity and was kind. Thank you Wara.
Got into an accident been one month and still waiting on adjuster Belzu to get back to me with repair costs and the go ahead to get car fixed. I’ve called every day for three weeks and left countless messages always get the same message …
I highly recommend to everyone. They responded to the claim very quickly. I received a payment in a week, which completely covered the car repair, they also fully compensated for the car rental for the entire time of the repair.
Thank god I do not use this insurance company! But I got hit by a guy using this insurance company. I have filed my claim and never got the call “within 3 business days”. Every time I call, they tell me someone will call me back and they never do. Seems like nobody wants to take accountability.
Hi my name is Brinda I had an issue with my insurance that cause me the need to cancel my policy after 3 days of purchasing it. It wasn’t my fault but nobody would listen until I spoke to a manager name Anailis Yera. I was told by another …
I was hit by a policy holder for Responsive on Oct 13, 2022. As of Dec 5, 2022 my claims adjuster, Mr. Roger Santos has not returned one of my many calls. My calls to the branch requesting a manager are not fulfilled. I guess they are …
For the most part every thing went fairly smoothly – policy the insured had was well managed by responsive leaving me feeling weird and manhandled with words. It would be nice to be able to read the policy coverage to get a better …