Lots of extra benefits, fast and friendly claims service when you need it, and reasonable premiums. I feared making a collision claim on my car. Secura’s Mary A. made it almost a pleasure. If a sixth star were possible, Secura would have earned it in my book.
SECURA HAS BEEN WITHOUT DOUBT THE BEST AUTO INSURANCE EXPERIENCE I HAVE EVER HAD, FROM THE AGENT RIGHT TO EVERYONE I HAD CONTACT WITH AT SECURA. THEY HAVE BEEN EFFICIENT, KIND UNDERSTANDING AND EXPEDIENT. I CAN’T SAY ENOUGH GOOD THINGS …
In February of 2022 I was injured at my job my supervisor helped me file paperwork for a claim, within a couple of days I was contacted by a senior representative named Jane out of Appleton Wisconsin. …
missed a payment because my chevk come in the 16th and their round about is the 12th and they would not let me change payment date. so they canceled on me.
NIGHTMARE … wouldn’t recommend to anyone to deal with this company or their lies. The “independent adjuster” is a former employee and totally lied. Beyond frustrated, beyond disappointed, and will never recommend.
I would highly recommend Secura Insurance, from my Insurance agent Steve Lamping to Mary U. Claims representative that helped with our basement backup.
Nightmare, I was added onto my landlord policy and got into a hit and run. It took a year to get an check. Now I have moved and cant get my landlord to go to the bank with me so i got a useless check and cayden janse is no help at all:
Worst company ever!!! Look elsewhere! Your best interest is NOT in their mindset. They’re thinking about their bottom line. Expect to jump through hoops if you give them your business. I’m taking my 7 policies elsewhere!
I was unfortunate and struck a deer. Called claims and the where concerned about my Saftey first and the vehicle second. Easy and friendly claim service!
It was pretty painless. A few check -ins and calls, but exceeded our expectations in a very difficult time. Secura stepped up and made sure our renovation was smooth.
I have had SECURA for a number of years.I damaged my new cars suspension ,by hitting a pothole on the interstate in the great state of Illinois.My trip to the dealership in the A.M,my Agents at lunch,and two hours later,the main office was …
This company is top notch
We had a claim for flooding in our basement and they were very quick to get us help to do all the cleanup and were very good at paying for the items that were …
I lost the main diamond in my wedding ring and was heartbroken. SECURA told me not to worry and made sure I got it replaced with a diamond of the same size and grade and did so in a timely manner at no cost to me! Thank you SECURA!!
I have had a really bad year, but luckily I had Secura insurance to help me through. From a tornado hitting my house to hitting a deer with my car, they have taken great care of me.
The person I worked with on my claim, Kaylee Kese, was just wonderful. Responsive, pleasant, on top of everything. It was really great customer service.
The service I have received with Secura has always been excellent.They have always been very helpful , and are fast to take care of all of your problems and needs ! I would highly recommend Secura to anyone looking for Insurance!
Definately not state farm. U get what u pay for. I had storm damage to roof and they gave a bogus estimate. Of what they think it should cost to fix. My neighbors on every side. Are getting all new roofs,siding and gutters but secura says they cant see damage.
I would like to commend Secura for their excellent and speedy service. They have helped me with two claims and have been so professional, I am so glad they are my insurance carrier! Thank you.
This is the worst insurance company.. in the United state. Please do NOT chose this company to insure you car or property, they do not like to pay out when you file a claim. They have a staff of lawyers that will fight and harass you until …
Had a lightning strike which did damage and the customer service who handled my claim was very helpful in helping me out in getting some vendors and walking & following up with me during the entire process
Great place to work! Leadership genuinely cares about people, partners and product. Employees have an active voice and decisions are not made in a vacuum. Good transparency. Good engagement and constant evolvement. A major player in the community continuously doing great things. You don’t find gems like this anymore, 5 stars
A big fat 0..I had a claim for workman’s comp. The representative (Nicole)lies to you. She told me she called me many times. Liar. She talked down to me the whole time, she was upset with me because I went behind her back and talked her …
Cheryl in claims wouldnt even listen to me talk. I was stating I was rear ended and the person was going 25mph while my brakes were fully down and my ligts on my rear were out and the front ones bumped down. She acted like it was impossible for these damages to occur like that. Rude unhelpful.
This is a great insurance company to deal with. I know if i have a problem that I need help with, they will be there and will follow up with me until it is resolved. Thank you!
They did a fantastic job making sure I was doing well after my accident and they weren’t even my insurance provider. They called often just to check in. They settled quickly and fully.
While Secura is not my insurance, but rather, the at fault driver’s insurance. They [Secura] did a better job of making sure I was reimbursed for all out of pocket expenses. Is that not the priority of my insurance company? Thanks Secura!
If you ever find out you have to deal with someone that has Secura Insurance, get an attorney. Right from the start. They are aggressive and take advantage of people when they are the most vulnerable right at the beginning. The minute …
During a stressing time I was so fortunate to have Secura Insurance as everyone was so kind and helpful and everything was taken care of in a very swift manner. Great company!
Have nothing, but positive experience working with Claim 21 Team! They are always professional, caring and very quick on responses! Appreciate their help a lot!
Had water damage to the basement due to power outage. Secura’s customer service responded to our claim request the same day. The adjuster was super prompt in coming out to evaluate the damage and the claim settlement was fair.
After a bad storm we were left without electrical power for five days.
Having lost meat in the freezer, we received a check from Secura Insurance Co. only a few days after we notified them of our lost. …
Secura is an outstanding company with very high quality customer service. Their local agent was nothing short of fantastic and the company always responded quickly to any issues that arose. Secura is a superb well run company and I strongly suggest you do business with them.
Phenomenal company. Easy to work with. They sent payment for my claim the day I submitted all paperwork and receipts! I highly recommend working with claims associate Kaylee Konitzer, she is excellent.
Recently in an accident where my vehicle was totaled. Secura took over the claim on the underinsured part of the coverage. Dealt with several people on both property damage and bodily injury claims. In all cases, people were professional, available and kept their team informed. Nothing but good things to say.
i had very good customer service from my medical rep. the auto rep. Jody was rude and if I asked a question she would get an attitude, I talked to her manager and she was very nice. I should not have had to go to a manager. This claim …
Tony the adjuster from Louisville KY was horrible. You couldn’t talk to him at all. He said I didn’t have a claim and I do. Then wanted me to tear off flashing underneath built-on porch so he could see if it was damaged. I’ve never heard of anything like this. Do not get Secura.
There a scam company!!! I unfortantly had to go threw them when I fell at work. I shattered my knee cap my left elbow and my nose. I’m now healed up and waited to see what my disability was going to be rated. Well just to let you know I can …
We’ve had Secura as our insurance company for over twenty years now. We have a small business that deals with many Blue Chip companies all over the United States and Canada. …
Hailey did a great job of keeping on top of things and was very friendly and polite when dealing with our teenage son! The whole process has been quick and simple.
Worst insurance company I have every had to deal with!! They have the mentality that they are better than the consumer and when damages to your home happen will try and force you to settle for half or less of what actual damages and repair …
I had a wonderful experience with Secura insurance they were more than kind and helpful. I found this insurance company did not avoid you but called you. I will definitely tell others about this insurance company. Thank you to all the staff that I corresponded with you were great!
Secura has proved to be a very reliable insurance company, handling our claim in a reasonable and efficient manner. We are happy to have our company working with Secura as our insurance provider
Secura has been a valued business partner for the Cedar Rapids Country Club. They have been great to work with. We especially appreciate Claims Representatives Brian H and Melissa J who have really helped us when we needed it.
Secura was there every step of the way coordinating my needs after my recent car crash. The other driver’s insurance company was ultimately 100% liable, but Secura was there until the end. Thanks to the employee team that addressed my needs!
The worst feeling is finding someone has been on your property without you knowing, and to make it worse. Leaving with your belongings. Secura gave me a sense of comfort after it happened to me. And took the best care of me.
I’ve had many insurance companies in all my years and have a few claims. Dealing with SECURA was the easiest claim that I have EVER had, luckily my other insurance covered the loss, Secura stepped up to the plate and helped get the all …
These folks are very concerned about your well being and prove it with the follow up calls. They call when they say they will and have always end the call with a concern with any follow up visits and u you getting well keeping in mind that …
Pleasantly surprised by how responsive and helpful the adjustor was. Received coverage for damage I didn’t know I had. After reviewing the inspection with my spouse, he said, “Wow! We must have pretty good insurance!” Thank you Secura for making a tough situation better.
When sending a settlement check, you should explain something about my deductible amount. SUCH AS: I felt I was not at fault in the accident. You sent me a check minus the deductible/3k as if it was my fault.. Is my 3k gone forever or will you collect it from the party at fault and mail it to me?
If I could give zero stars I would. Karen our claims agent at Secura Insurance right off the bat tried not to approve our claim for theft at our business. We bought our business insurance to protect our assets and we recently filed a …
After an accident with my new 2018Ridgeline, SECURA has been top notch with all aspects of the claim. A very quick response with excellent follow up. I now have a check in hand for the repair and a rental car arraigned for pickup once my Ridgeline is dropped off for repair. outstanding.
I have had an exceptional experience with my first claim with Secure! This was handled with speed and very thorough care. They werecourtious and let me know each step, I didn’t even have any questions (they answered them before I even asked). Have a already recommended them to many friends!
Secura insurance is an awesome company to work with. The staff was knowledgeable quick to get things done in a timely manner. They were very very helpful considerate and concerned about what I needed.They made the whole experience tolerable.
Our hot tub got hit by lightning. I called our insurance agent Kyle. Within an hour I had a call from the assigned adjuster Karen. We proceeded to try and get a quote, but due to the extensive damage, we were approved to replace it. We …
Funny stuff. Sent out my bill this March and I decided I didn’t need them any more. $800 a year for liability and no claims for 25 years. Them: pay by end of month or we’ll cancel you, Me: cool. Next bill comes with a late fee. Next month, …
I have a small mowing business and was working on my own yard because we were building a new house. We got 3 inch hail and normally my equipment does not sit outside but garage was not done. The hail really dinged up the hood and broke some …
Very easy to work with. Always responded very quickly with answers for my questions. Very efficient. Quickest turn around I have ever encountered. Very pleased to have them as my insurance company.
I filed a claim in December for a roof leak
The agent informed me he didn’t have anyway to get on my roof to inspect it
They told me to hire my own roofer after 2 mo of searching I finally found a …
They responded immediately and undersood the situation. I was not happy with their analysis of the situation. They were prompted and knowledgeable and easy to deal with. Very professional, warm attitude, and personal to deal with.
I have lived in my home for forty years ~ never had a claim. 2016, my roof/fence/deck were damaged by a hail storm. The repairs were made. Unfortunately, in 2017 another hail storm hit the area in which I live. I didn’t need a new roof; …
I have never had such excellent service from an insurance company. From accident to payout approval was only 4 days. I was kept informed every step of the way by phone and email. They laid out the process and kept there word through every …
Had an unfortunate event of vandalism to our vehicle. Secura was contacted and within a day the claim was taken care of. The staff was extremely helpful and knowledgeable. Glad to have them looking out for our welfare. Would recommend them anytime.
Absolutely loved working with every person for each step dealing with a first car accident! They are extremely fair and I’m so glad our insurance agent recommended them! Thank you to all the departments for your quick and thoughtful service.
I’ve had nothing but positive experiences with SECURA. Always ahead of other companies when it comes to new and updated coverage… Usually at no extra cost to the insured! Will be with them for a very long time! …
My claim was quickly handled by Nora Vaughn. Nora was efficient, helpful and sympathetic. This is an excellent insurance company with helpful, caring people.
Our car was damaged when we were the middle car in a 5 car pile up while stopped at a traffic light. Secura’s response was marvelous. They gave us our choice of a number of highly rated body shops and arranged to have a rental car waiting …
Secura has always been there for us. Prompt on claims & very easy to work with. The company uses independent agents which brings a ‘hometown’ feel when dealing with Secura. There’s a feeling of great security with Secura.
Secura handled my work comp claim this year and did an excellent job. They answered all my questions when I had them and my representative Anne Martenson was excellent.
I recently totaled my vehicle after hitting a deer and Secura was extremely well organized, timely, and on top of things. They communicated with me every step of the way. Very happy with their service and highly recommend them for insurance needs!
My experience dealing with Secura has been horrible. The cost to fix my car was lower than my deductible so I had to deal directly with the other driver’s insurance and they have Secura, my God. The adjuster has not returned any of my calls …
The Senior Field Representative/Adjuster was terrific from the first step. I had water damage on my hardwood floors which needed to be replaced and refinished. There was never a question about who I was choosing to do the work nor what i …
I’ve been with Secura for 15+ years. I have had nothing but wonderful experiences with them. We had a total loss on a stolen car years ago and a near-total loss in a separate accident. No hassles and no issues and a super-smooth claims …
Three weeks after switching all of our insurance needs to Secura, we had to file our first claim. A power surge damage several appliances in our RV and we were 1300 miles from home. We took it to a RV repair facility and called our agent. …
We’ve only had our Secura Auto insurance for less than a year. I was so impressed how quickly and efficiently they handled my recent claim. I had an accident as I was leaving for vacation. We had our auto towed to a dealership and Secura …
This insurance company is amazing! Something fell on our vehicle at one of their insurers locations & they covered the entire thing. They covered the rental car for an entire week & Even though our vehicle was totalled, they were more than …
Secura did a wonderful job helping me after being hit by another driver who was 100% at fault. The other individual lied & did not have active insurance coverage at the time of the accident. After having reported this, Secura stated that …
My car is totaled and Secura contacted me all the time to initiate the claims process and update me all along the way. I spoke with many people – adjuster, claims, total loss – but there was excellent coordination between all the departments. Happy that I chose this company.
This is the first time I have to needed to file a claim. I was impressed, to say the least, with the high quality of service and professionalism from our insurance agents, CNG Insurance; with Devin in corporate; and of course Matt, our …
I have never had a claim with my home owners insurance. I was terrified! My house was severely damaged in the middle of the coldest winter in decades. From my first call to my Secura claims adjuster I felt cared for & cared about through …
Accident occurred almost two weeks ago, adjuster came out promptly, but could get information from person handling the claim, her only response was she didn’t know because she doesn’t usually work commercial auto claims…after calling …
I just have to say SECURA is the best by far. I have only had insurance with them for a little over two months and hit a deer in my new car. I called am in the same day the claim was done and the car was looked at by my Local Body Shop of …
I have had Secura for several years now and not only were they the cheapest premium through our insurance broker, but have always been available for towing during breakdowns to a mechanic. I even get a follow up call confirming everything …
We have purchased two new cars and each contact with customer service has been a delight. We feel valued and that our satisfaction is of upmost importance to Secura’s customer service staff. After a small fender bender with one of our new …
I found Secura very easy to deal with. They were responsive and professional and quickly delivered on my needs. I would recommend them completely for your insurance needs. Great customer service!!
After 10 years of being with Secura I had some questions about possible weather damage to my roof because some scammers were going around. They sent out an adjustor to look things over and said it wasn’t weather damage that they would cover …
Secura is a great company to work with and cares about its customers. They are one of the top companies in our agency and I personally have my insurance with them.
Terrible service, hail storm resulted in all houses on my street getting new roofs. Secura only paid for some dents on the gutters, just above my deductible. Roofing company inspected and seen obvious damage to roof from hail, secura denied to even reinspect it.
We had a hail storm and they worked quickly to get all three vehicles fixed. They sent the checks out fast. Even the body shop was impressed at how quickly they where.
THANK YOU SO MUCH!!
I had lightening hit my house in June which caused a fire and flooding in my basement. The same day, Secura had already sent me $2,500 for immediate expenses and provided me with a nice hotel room with a kitchen as a temporary place to stay …
Experience was totally positive. No hassles and no delays. The agent that contacted me was professional and courteous. Very easy company with which to deal.
Dealing with Secura Insurance Co. was worse than the accident itself. They didn’t care about me they just didn’t want to pay. It was long and drawn out, after almost a year and everything is still not right. They filed their report on the …
Our claims representative, Penny, was absolute tops to work with. She was very timely and professional. She was able to advise me about our policy. She took the stress out of a stressful situation and I am so appreciative of her. Great work!
Sharie Baum worked with our claim and she was wonderful. She was very prompt and helpful. We have been with SECURA for many years and are grateful for the protection the company provides, and for caring agents.
Within an hour of being notified about me hitting a deer, two members of the team called me and started solving problems. Every interaction so far has been informative, helpful, and pleasant. Glad I have Secura on my side.
I am very impressed with my Secura experience! I hit a deer on a Friday night, they reached out Monday morning, claim was accepted Monday afternoon. I received the check for the auto body place on Thursday! Not even one week and it was all taken care of. I am very happy about that!
Penny was very helpful in looking into my claim and my policy and letting me know what needed to happen next. She was an excellent resource during a stressful situation.
This is a great insurance company! They are really professional. I had an accident with one of their insurers and they were fantastic. My insurance was horrible and made everything harder than what it needed to be. This insurance company …
Everyone on the Secura team was extremely responsive with our latest auto claim. I never had to worry what was next. They were extremely fast and efficient in getting our claim settled.
I had recently got into a little comprehensive collision with a deer and was pretty upset. I contact SECURA and was by far the easiest process I have had with an insurance company. Within 24 hours my case was opened, estimate was got, and …
I had a great experience with adjuster Casey Greenfield who took care of our claim, and so happy with my insurance agent Joe Thatcher who included/suggested coverage for the sewer line when we got an insurance plan for our new home. Super smooth process for what can be a very stressful situation!
Secura did a good job on getting payment out. They also worked well with the third party who fixed my vehicle. I was very upset as the damages done was very expensive and it was theft/vandalism. I was able to let the car shop handle all the paperwork.
We have had the worst luck this year and needed to call upon our insurance not twice but three times. I cannot tell you how wonderful it was to hear a caring voice on the other end. I realize we are strangers, but the people that worked …
After a car accident (my first after driving for decades), I was distressed. When reaching out to my agent, they contacted the Secura office for me and within hours I had a claim representative. Tyler was helpful, knowledgeable, and …
Insurance is one of those products you pay for but hope you never have to use. Recently my family experienced a couple of unfortunate events which required us to file claims and use our insurance coverage. I am beyond pleased with how …
If I could give them zero stars I would. Worst insurance company ever. Accident happened 11 days ago and still nothing. They keep dragging their feet so they don’t have to pay out! Total scam!!! Funny how State Farm can help you out in less than 24 hours. DO NOT GET SECURA
I had a claim for fender damage and reported it to my agent, Point Insurance. Amanda advised me that a claims person would call me within 90 minutes. 15 minutes later a very friendly and professional Michelle called. She quickly took all of …
Nothing is ever covered by this insurance. I’ve had 4 claims and no coverage is ever given. If you’re in a major issue as a business owner and need help, know no help from them is coming.
Had an insurance claim for a work vehicle. The claim adjuster, Michelle, was very thorough, responsive and provided me and my company with all options available to us. Went very smoothly, great experience.
In January 2019 we had an extensive water disaster from a second floor apt and the gallery and studio below. My first and hopefully last time dealing with such a mess. Secura was very professional and responsible with covering and replacing …
We had a chimney fire, had someone out to clean and inspect. We received 2 recommendations for repairs. I filed a claim for insurance coverage. Within 3 days, I had a check in my hand for the repairs/damages. …
We’ve been with Secura for many years, however recently we had a unique and complex situation for our new insurance needs and we greatly appreciated working with Kyle. He was extremely helpful, personable, and went far above and beyond …
I’ve never had to use my insurance until recently when I was involved in an accident. The Claim Rep was professional, thurough, took care of everything with the autobody shop and car rental. I didnt really know what to expect, figured …
My son recently had an accident and Secura took care of everything so quickly, it was amazing. From the time of reporting the accident to getting a check in-hand to take care of the repairs, it was about one week. Really responsive. Only …
They fell $4000.00 short of the value of my car. Other person was found at fault and they only paid out about %75 of what it will cost me to replace my car. Also taking over a week to send a Check. Difficult to work with. I like other companies better and plan to switch when this policy is up.
My experience has been nothing but stellar with Secura. They have been timely, professional, knowledgeable and very courteous. I couldn’t be happier and more confident that I am with a great insurance company!
We were shocked to learn we had a large tree fall on our house. This news was bad to hear, but I can honestly say that Secura Insurance was there for us when we really needed them. Secura’s speed of service and professionalism was terrific, …
I have been with Secura for years and not ever had a complaint. Personnel are courteous and expedient whether it is a simple question or claim filing. I have never had to wait for payment if a claim was filed. Can not think of any reason I would want to switch companies. Thank you for many years of exccellent service.
After our roof sustained hail damage, the Secura agent was very knowledgeable and friendly. We were very pleased with the handling of our claim and speed of service.
I contacted my insurance agent regarding a claim. Everything was handled very professionally. The response from the claim agents was extremely fast. The follow-up about the process of the claim was very much appreciated. Hats off to Ruth, Foster, and Jada!
Initially, the assessor was not inclined to replace our roof. Thanks to our local agent, Joy we had a second inspection and were approved for a roof replacement. Once that happened the Secura representative was very expeditious in getting …
Great customer service! The response time was quick and they were thorough and very helpful explaining procedure/steps. Zachary was courteous and kind during our “initial contact” conversation and answered all my questions. I appreciated his sincerity, professionalism and helpfulness.
Got into a fender bender listed it with secura and local car shop. All the details are taken care of to my personal needs super happy with everything so far.
Unfortunately I have to edit my review below. A few weeks after my claim went thru I got two notices from Secura. Both were bills. One was for my car insurance that was paid in full until 7-31-22. They told me I needed to pay an …
I was hesitant to move away from my old insurance company but I am glad we did.
Our car was stolen and the thieves used it to joy ride for a week. Thankfully when the police tracked it down there was minimal damage to the outside. …
We have been with Secura for over 20 years with personal, commercial and business insurance. We had an uninsured motorist crash his vehicle into one of our commercial buildings. Secura is not willing to restore building to pre accident …
My family has been a Secura customer for almost 20 years. During that time we have experienced two car accident, one motorcycle accident and our basement flooded twice. Every agent I have dealt with has been professional, honest and …
They will fight you over everything on home claims and then not return phone calls for answers. Go with this company if you plan on never making a claim
Wife had accident out of state. Claim was processed in two days after body shop forwarded photo and estimate. Hopefully they can fix the car ASAP so she can get back on the road.
We’ve been with Secura for many years. Recently a damaging hailstorm ruined our roof. Secura sent a claims adjuster promptly, and approved us for replacement value of the roof. They paid promptly, and were great to work with.
Kyle W from the WI office was so incredibly helpful over the phone! It has been a long time since my questions and requests were treated so professionally over the phone. Kyle was clear, concise, and helpful. He also followed through on the …
Everyone was so profession and service oriented. We were about to leave for another part of the country and everyone just made things happen. By the time we left, things were resolved. Thank you!
After I drove off into the sunset, blinded, then drove into two road signs and a cherry orchard, ALL of the SECURA staff I worked with were so helpful in working to handle my claim. Excellent, professional and caring.
Do not use this company!!!! They are rude and yell over the phone when communicating with customers. I have been working with claims adjustor Cheryl in trying to get reimbursed for 3 tries on my vehicle that was vandalized. She has been …
I recently had a claim for minor damage to my car and was very impressed with how Secura handled the claim from start to finish. They were super responsive and helped make all the necessary arrangements go very smoothly. I would highly recommend Secura to anyone looking for coverage for home and auto.
I can’t say enough good things about Secura Insurance. We have been with them for years and they just keep providing the best customer and claims service that is available out there. I have friends who have had real problems trying to file …
I Had damage to our Bay window one of the panes was hit by a rock. I went to have it replaced only to find out that the wooden frame had deteriorated to beyond repair. We had to replaced the whole bay window at a cost of 5300 dollars. I …
I can’t say enough about Secura insurance, from my local agent, Justin Terp, to those I communicated with following a car accident. Each person that I spoke with was professional, knowledgeable, and compassionate. They kept me very well …
In September my daughter got into a car accident. Considering she is a college student living miles away from me, it was very stressful to manage her car situation from a far. Our Secura agent Alex Madden was G-d sent to us. He was very …
Secura has been very helpful again. From my local agent to the companies adjuster were very helpful. They all helped us get started and we’re there if we had any questions or problems. …
I was a independent claims adjuster for over 40 years so I have had an opportunity to handle claims for all the major insurance companies in Wisconsin.I chose Secura Insurance for my own Homeowners and Auto coverage because of the past good …
Very impressed with Secura’s processing of a claim after our car was broken into and all our personal items stolen when traveling in California. Hope to never have to go through such a claim again but can’t imagine being treated any better. Thank you, Sabrina, for all the work and patience you showed during processing of our claim.
Our business sign was damaged by wind due to storm. I called my agent they took my info. In just a few hrs another agent called asking me to submit photos and an estimate for repairs or replacement. I received a check about 10 days after I submitted all my info. I’m expecting new sign any day:)
GREAT SERVICE!!!!
Lots of extra benefits, fast and friendly claims service when you need it, and reasonable premiums. I feared making a collision claim on my car. Secura’s Mary A. made it almost a pleasure. If a sixth star were possible, Secura would have earned it in my book.
SECURA HAS BEEN WITHOUT DOUBT THE BEST AUTO INSURANCE EXPERIENCE I HAVE EVER HAD, FROM THE AGENT RIGHT TO EVERYONE I HAD CONTACT WITH AT SECURA. THEY HAVE BEEN EFFICIENT, KIND UNDERSTANDING AND EXPEDIENT. I CAN’T SAY ENOUGH GOOD THINGS …
In February of 2022 I was injured at my job my supervisor helped me file paperwork for a claim, within a couple of days I was contacted by a senior representative named Jane out of Appleton Wisconsin. …
Excellent!
Good Job Secura..
No
Terrible customer service
Nice
Just beautiful
Great customer service!
quick response and quick resolution to the claim,
Very prompt and professional .
very quick response after claim was submitted.
Prompt and professional response and communication very appreciated.
Great staff to work with and enjoying the facility!
Excellent service, friendly and professional!! 5 Stars! ⭐️ ⭐️⭐️⭐️⭐️
Best company i have ever worked with.
They suck would not trust them with my dog
Beware of this company.
Professional service and efficient on my claim!
They are amazing. Thank you Secura !!!
Very helpful staff! They are very easy to work with!
Great culture, fantastic claims department and people!
Took care of my problem in record time. Thank you.
No hassles at all and very quick with their response!
The reps have been most efficient and thorough. Thank you, Secura!
Very prompt service. Excellent coverage!
Always been there whenever I needed anything. Strongly recommended.
Just not my favorite I’ve had issues
Terrible at insurance and won’t insure hemp or hemp related products.
Excellent service and easy to work with.
Very fast and efficient. No issues with the claim and response!
Nice people to work with just took a little longer to complete job then what I liked.
Handled the loss of a very precious piece of jewelry with care and consideration. I really appreciated the understanding.
Excellent claims process. Very efficient and customer friendly.
Amazingly speedy, cooperative, and everything was handled with two short phone calls!
I am very impressed with Secura’s excellent customer service. Thank you!
Excellent and timely service provided on our claim during the busy holiday season. Thank you very much !
An insurance company that cares by providing excellent customer service and by making insurance genuine.
great
Very prompt and courteous service both times we have had to file claims
Excellent place to work
Matt with Secura gave superb and quick service to my storm damage needs. Thank you!
One of the easiest contacts and service I have ever experienced.
Excellent customer service; caring and professional staff. Thank you for making the process easy, from start to finish.
The people are friendly and informative and very responsive!
It was easy and smooth!
I hit a deer, had the check for full repairs in days. Excellent service
Friendly – courteous – very knowledgable
Would highly recommend ……
Mark Benoski has been great to work with – always there to answer my questions.
missed a payment because my chevk come in the 16th and their round about is the 12th and they would not let me change payment date. so they canceled on me.
If you plan on using your insurance for animals hits dont plan on them keeping you. They want you to pay in but they dont want you to use it.
Best company hands DOWN!!! They treat their employees like royalty!
One of the best, most customer focused companies I have ever worked with. Thanks to all the fine folks at Secura.
This is truly an insurance company that wants to insure and find coverage for a claim. They are amazing.
This employee named Cade Haas was very unhelpful and did some bad work.
Great insurance company. Five star coverage for great rates! Customer service is excellent!
They were on top of their game to make sure I was taken care of. Well done!
Very friendly service and they stand behind their customers. I’ve been extremely happy with SECURA and the package they offer for coverage.
Kurt did a good job handling my incident very quickly & I was able to get repairs done with minimal delays or disruption.
I have had two claims with Secura. Each has been handled in a professional and efficient manor. Couldn’t be more pleased.
They all did a very nice job, and returned my phone calls, works for me.
As a long time insured through Secura, I continue to be amazed at the quick response, caring service I have received.
it was a pleasure working with them on my workers comp claim.. kept me up to date and was accurate with every detail
NIGHTMARE … wouldn’t recommend to anyone to deal with this company or their lies. The “independent adjuster” is a former employee and totally lied. Beyond frustrated, beyond disappointed, and will never recommend.
I would highly recommend Secura Insurance, from my Insurance agent Steve Lamping to Mary U. Claims representative that helped with our basement backup.
I wish when you apply, they would have the decency to at least respond with a yes or no to your applications.
Nightmare, I was added onto my landlord policy and got into a hit and run. It took a year to get an check. Now I have moved and cant get my landlord to go to the bank with me so i got a useless check and cayden janse is no help at all:
Excellent customer service. Fast responses and very professional. Would recommend to anyone.
Worst company ever!!! Look elsewhere! Your best interest is NOT in their mindset. They’re thinking about their bottom line. Expect to jump through hoops if you give them your business. I’m taking my 7 policies elsewhere!
so far, no bueno. I’ve called three times in two weeks and I don’t have any answers.
Claim processing is so professional and expedient. Excellent customer service.
I was unfortunate and struck a deer. Called claims and the where concerned about my Saftey first and the vehicle second. Easy and friendly claim service!
Secure handled our accident claim quickly and efficiently. They were always contacting us with updates on our claim.
Wonderful service! Filed a claim for an accident after hitting a deer; everything has been handled promptly and very efficiently! Thank you!
We have been with Secura for several years. Customer service is beyond exceptional. I’m pleased with the professionalism.
I highly recommend Secura Insurance. My claim was handled quickly, professionally, and seamlessly.
Great coverage and great claims service. Our claim specialist, Penney, was great to work with she made the whole process quick and easy!
Secure was very helpful after my daughters accident. Everything was taken care of efficiently.
Secura went above and beyond my expectations to ensure I was treated fairly from my accident. Very happy with their customer service.
Secura writes a milestone gold product with much more coverage than most other insurance companies offer. I wouldn’t hesitate to use them.
It was pretty painless. A few check -ins and calls, but exceeded our expectations in a very difficult time. Secura stepped up and made sure our renovation was smooth.
I have had SECURA for a number of years.I damaged my new cars suspension ,by hitting a pothole on the interstate in the great state of Illinois.My trip to the dealership in the A.M,my Agents at lunch,and two hours later,the main office was …
Always friendly, very helpful.
This is the kind of company that you can be with for years but still be a number. If you are looking for a hometown feeling company keep looking!
This company is top notch
We had a claim for flooding in our basement and they were very quick to get us help to do all the cleanup and were very good at paying for the items that were …
I lost the main diamond in my wedding ring and was heartbroken. SECURA told me not to worry and made sure I got it replaced with a diamond of the same size and grade and did so in a timely manner at no cost to me! Thank you SECURA!!
I have had a really bad year, but luckily I had Secura insurance to help me through. From a tornado hitting my house to hitting a deer with my car, they have taken great care of me.
The person I worked with on my claim, Kaylee Kese, was just wonderful. Responsive, pleasant, on top of everything. It was really great customer service.
The service I have received with Secura has always been excellent.They have always been very helpful , and are fast to take care of all of your problems and needs ! I would highly recommend Secura to anyone looking for Insurance!
Definately not state farm. U get what u pay for. I had storm damage to roof and they gave a bogus estimate. Of what they think it should cost to fix. My neighbors on every side. Are getting all new roofs,siding and gutters but secura says they cant see damage.
I would like to commend Secura for their excellent and speedy service. They have helped me with two claims and have been so professional, I am so glad they are my insurance carrier! Thank you.
This is the worst insurance company.. in the United state. Please do NOT chose this company to insure you car or property, they do not like to pay out when you file a claim. They have a staff of lawyers that will fight and harass you until …
Had a lightning strike which did damage and the customer service who handled my claim was very helpful in helping me out in getting some vendors and walking & following up with me during the entire process
Great place to work! Leadership genuinely cares about people, partners and product. Employees have an active voice and decisions are not made in a vacuum. Good transparency. Good engagement and constant evolvement. A major player in the community continuously doing great things. You don’t find gems like this anymore, 5 stars
A big fat 0..I had a claim for workman’s comp. The representative (Nicole)lies to you. She told me she called me many times. Liar. She talked down to me the whole time, she was upset with me because I went behind her back and talked her …
We had a major claim regarding a large piece of farm machinery. The adjuster and support staff were a pleasure to deal with and treated us very fair.
Cheryl in claims wouldnt even listen to me talk. I was stating I was rear ended and the person was going 25mph while my brakes were fully down and my ligts on my rear were out and the front ones bumped down. She acted like it was impossible for these damages to occur like that. Rude unhelpful.
This is a great insurance company to deal with. I know if i have a problem that I need help with, they will be there and will follow up with me until it is resolved. Thank you!
They did a fantastic job making sure I was doing well after my accident and they weren’t even my insurance provider. They called often just to check in. They settled quickly and fully.
Great communication throughout the incident. All my questions answered promptly and courteous at all times. Highly recommend
While Secura is not my insurance, but rather, the at fault driver’s insurance. They [Secura] did a better job of making sure I was reimbursed for all out of pocket expenses. Is that not the priority of my insurance company? Thanks Secura!
If you ever find out you have to deal with someone that has Secura Insurance, get an attorney. Right from the start. They are aggressive and take advantage of people when they are the most vulnerable right at the beginning. The minute …
Fast, easy and professional service. Highly recommend this company.
During a stressing time I was so fortunate to have Secura Insurance as everyone was so kind and helpful and everything was taken care of in a very swift manner. Great company!
Have nothing, but positive experience working with Claim 21 Team! They are always professional, caring and very quick on responses! Appreciate their help a lot!
Excellent, quick, compassionate service. Vey helpful and understanding. Thoroughly reviewed my claim and helped me with a difficult situation.
Had water damage to the basement due to power outage. Secura’s customer service responded to our claim request the same day. The adjuster was super prompt in coming out to evaluate the damage and the claim settlement was fair.
After a bad storm we were left without electrical power for five days.
Having lost meat in the freezer, we received a check from Secura Insurance Co. only a few days after we notified them of our lost. …
Secura is an outstanding company with very high quality customer service. Their local agent was nothing short of fantastic and the company always responded quickly to any issues that arose. Secura is a superb well run company and I strongly suggest you do business with them.
Phenomenal company. Easy to work with. They sent payment for my claim the day I submitted all paperwork and receipts! I highly recommend working with claims associate Kaylee Konitzer, she is excellent.
Recently in an accident where my vehicle was totaled. Secura took over the claim on the underinsured part of the coverage. Dealt with several people on both property damage and bodily injury claims. In all cases, people were professional, available and kept their team informed. Nothing but good things to say.
i had very good customer service from my medical rep. the auto rep. Jody was rude and if I asked a question she would get an attitude, I talked to her manager and she was very nice. I should not have had to go to a manager. This claim …
Tony the adjuster from Louisville KY was horrible. You couldn’t talk to him at all. He said I didn’t have a claim and I do. Then wanted me to tear off flashing underneath built-on porch so he could see if it was damaged. I’ve never heard of anything like this. Do not get Secura.
There a scam company!!! I unfortantly had to go threw them when I fell at work. I shattered my knee cap my left elbow and my nose. I’m now healed up and waited to see what my disability was going to be rated. Well just to let you know I can …
We’ve had Secura as our insurance company for over twenty years now. We have a small business that deals with many Blue Chip companies all over the United States and Canada. …
Hailey did a great job of keeping on top of things and was very friendly and polite when dealing with our teenage son! The whole process has been quick and simple.
Prompt and excellent service regarding a claim I recently submitted. Would help if they would develop an online mobile app!
Very responsive helping me with my fender bender. Stayed on the call until secured a tow and getting my claim processed. Quick response.
Worst insurance company I have every had to deal with!! They have the mentality that they are better than the consumer and when damages to your home happen will try and force you to settle for half or less of what actual damages and repair …
I had a wonderful experience with Secura insurance they were more than kind and helpful. I found this insurance company did not avoid you but called you. I will definitely tell others about this insurance company. Thank you to all the staff that I corresponded with you were great!
Very professional; good communication. Thank you Secura
Secura has proved to be a very reliable insurance company, handling our claim in a reasonable and efficient manner. We are happy to have our company working with Secura as our insurance provider
Secura has been a valued business partner for the Cedar Rapids Country Club. They have been great to work with. We especially appreciate Claims Representatives Brian H and Melissa J who have really helped us when we needed it.
Secura was there every step of the way coordinating my needs after my recent car crash. The other driver’s insurance company was ultimately 100% liable, but Secura was there until the end. Thanks to the employee team that addressed my needs!
The worst feeling is finding someone has been on your property without you knowing, and to make it worse. Leaving with your belongings. Secura gave me a sense of comfort after it happened to me. And took the best care of me.
Very easy to work with, prompt service and friendly customer service. Would highly recommend
I’ve had many insurance companies in all my years and have a few claims. Dealing with SECURA was the easiest claim that I have EVER had, luckily my other insurance covered the loss, Secura stepped up to the plate and helped get the all …
These folks are very concerned about your well being and prove it with the follow up calls. They call when they say they will and have always end the call with a concern with any follow up visits and u you getting well keeping in mind that …
Pleasantly surprised by how responsive and helpful the adjustor was. Received coverage for damage I didn’t know I had. After reviewing the inspection with my spouse, he said, “Wow! We must have pretty good insurance!” Thank you Secura for making a tough situation better.
When sending a settlement check, you should explain something about my deductible amount. SUCH AS: I felt I was not at fault in the accident. You sent me a check minus the deductible/3k as if it was my fault.. Is my 3k gone forever or will you collect it from the party at fault and mail it to me?
If I could give zero stars I would. Karen our claims agent at Secura Insurance right off the bat tried not to approve our claim for theft at our business. We bought our business insurance to protect our assets and we recently filed a …
After an accident with my new 2018Ridgeline, SECURA has been top notch with all aspects of the claim. A very quick response with excellent follow up. I now have a check in hand for the repair and a rental car arraigned for pickup once my Ridgeline is dropped off for repair. outstanding.
I have had an exceptional experience with my first claim with Secure! This was handled with speed and very thorough care. They werecourtious and let me know each step, I didn’t even have any questions (they answered them before I even asked). Have a already recommended them to many friends!
This is a great company. Fast service . Excellent customer service.
Great service!! Claim was processed in the same week! Kelsey was so pleasant and helpful. Thank you Secura!!!
Secura insurance is an awesome company to work with. The staff was knowledgeable quick to get things done in a timely manner. They were very very helpful considerate and concerned about what I needed.They made the whole experience tolerable.
Secura agents worked fast to help with damage from a storm. Checks were in the mail so damage could be repaired in a timely manner.
Our hot tub got hit by lightning. I called our insurance agent Kyle. Within an hour I had a call from the assigned adjuster Karen. We proceeded to try and get a quote, but due to the extensive damage, we were approved to replace it. We …
a real positive experience, no waiting no delays. the agent was very professional. great company to work with
Funny stuff. Sent out my bill this March and I decided I didn’t need them any more. $800 a year for liability and no claims for 25 years. Them: pay by end of month or we’ll cancel you, Me: cool. Next bill comes with a late fee. Next month, …
Wish I could leave no stars.
This company is awful. I was in the process of purchasing a new home, and was …
I have a small mowing business and was working on my own yard because we were building a new house. We got 3 inch hail and normally my equipment does not sit outside but garage was not done. The hail really dinged up the hood and broke some …
Very easy to work with. Always responded very quickly with answers for my questions. Very efficient. Quickest turn around I have ever encountered. Very pleased to have them as my insurance company.
I filed a claim in December for a roof leak
The agent informed me he didn’t have anyway to get on my roof to inspect it
They told me to hire my own roofer after 2 mo of searching I finally found a …
They responded immediately and undersood the situation. I was not happy with their analysis of the situation. They were prompted and knowledgeable and easy to deal with. Very professional, warm attitude, and personal to deal with.
I have lived in my home for forty years ~ never had a claim. 2016, my roof/fence/deck were damaged by a hail storm. The repairs were made. Unfortunately, in 2017 another hail storm hit the area in which I live. I didn’t need a new roof; …
I have never had such excellent service from an insurance company. From accident to payout approval was only 4 days. I was kept informed every step of the way by phone and email. They laid out the process and kept there word through every …
Had an unfortunate event of vandalism to our vehicle. Secura was contacted and within a day the claim was taken care of. The staff was extremely helpful and knowledgeable. Glad to have them looking out for our welfare. Would recommend them anytime.
Absolutely loved working with every person for each step dealing with a first car accident! They are extremely fair and I’m so glad our insurance agent recommended them! Thank you to all the departments for your quick and thoughtful service.
I’ve had nothing but positive experiences with SECURA. Always ahead of other companies when it comes to new and updated coverage… Usually at no extra cost to the insured! Will be with them for a very long time! …
My claim was quickly handled by Nora Vaughn. Nora was efficient, helpful and sympathetic. This is an excellent insurance company with helpful, caring people.
Our car was damaged when we were the middle car in a 5 car pile up while stopped at a traffic light. Secura’s response was marvelous. They gave us our choice of a number of highly rated body shops and arranged to have a rental car waiting …
Secura has always been there for us. Prompt on claims & very easy to work with. The company uses independent agents which brings a ‘hometown’ feel when dealing with Secura. There’s a feeling of great security with Secura.
Secura handled my work comp claim this year and did an excellent job. They answered all my questions when I had them and my representative Anne Martenson was excellent.
I recently totaled my vehicle after hitting a deer and Secura was extremely well organized, timely, and on top of things. They communicated with me every step of the way. Very happy with their service and highly recommend them for insurance needs!
My experience dealing with Secura has been horrible. The cost to fix my car was lower than my deductible so I had to deal directly with the other driver’s insurance and they have Secura, my God. The adjuster has not returned any of my calls …
The Senior Field Representative/Adjuster was terrific from the first step. I had water damage on my hardwood floors which needed to be replaced and refinished. There was never a question about who I was choosing to do the work nor what i …
I’ve been with Secura for 15+ years. I have had nothing but wonderful experiences with them. We had a total loss on a stolen car years ago and a near-total loss in a separate accident. No hassles and no issues and a super-smooth claims …
Three weeks after switching all of our insurance needs to Secura, we had to file our first claim. A power surge damage several appliances in our RV and we were 1300 miles from home. We took it to a RV repair facility and called our agent. …
We’ve only had our Secura Auto insurance for less than a year. I was so impressed how quickly and efficiently they handled my recent claim. I had an accident as I was leaving for vacation. We had our auto towed to a dealership and Secura …
This insurance company is amazing! Something fell on our vehicle at one of their insurers locations & they covered the entire thing. They covered the rental car for an entire week & Even though our vehicle was totalled, they were more than …
Secura did a wonderful job helping me after being hit by another driver who was 100% at fault. The other individual lied & did not have active insurance coverage at the time of the accident. After having reported this, Secura stated that …
My car is totaled and Secura contacted me all the time to initiate the claims process and update me all along the way. I spoke with many people – adjuster, claims, total loss – but there was excellent coordination between all the departments. Happy that I chose this company.
This is the first time I have to needed to file a claim. I was impressed, to say the least, with the high quality of service and professionalism from our insurance agents, CNG Insurance; with Devin in corporate; and of course Matt, our …
I have never had a claim with my home owners insurance. I was terrified! My house was severely damaged in the middle of the coldest winter in decades. From my first call to my Secura claims adjuster I felt cared for & cared about through …
Accident occurred almost two weeks ago, adjuster came out promptly, but could get information from person handling the claim, her only response was she didn’t know because she doesn’t usually work commercial auto claims…after calling …
I just have to say SECURA is the best by far. I have only had insurance with them for a little over two months and hit a deer in my new car. I called am in the same day the claim was done and the car was looked at by my Local Body Shop of …
I have had Secura for several years now and not only were they the cheapest premium through our insurance broker, but have always been available for towing during breakdowns to a mechanic. I even get a follow up call confirming everything …
We have purchased two new cars and each contact with customer service has been a delight. We feel valued and that our satisfaction is of upmost importance to Secura’s customer service staff. After a small fender bender with one of our new …
I found Secura very easy to deal with. They were responsive and professional and quickly delivered on my needs. I would recommend them completely for your insurance needs. Great customer service!!
After 10 years of being with Secura I had some questions about possible weather damage to my roof because some scammers were going around. They sent out an adjustor to look things over and said it wasn’t weather damage that they would cover …
Secura is a great company to work with and cares about its customers. They are one of the top companies in our agency and I personally have my insurance with them.
Terrible service, hail storm resulted in all houses on my street getting new roofs. Secura only paid for some dents on the gutters, just above my deductible. Roofing company inspected and seen obvious damage to roof from hail, secura denied to even reinspect it.
We had a hail storm and they worked quickly to get all three vehicles fixed. They sent the checks out fast. Even the body shop was impressed at how quickly they where.
THANK YOU SO MUCH!!
I had lightening hit my house in June which caused a fire and flooding in my basement. The same day, Secura had already sent me $2,500 for immediate expenses and provided me with a nice hotel room with a kitchen as a temporary place to stay …
Experience was totally positive. No hassles and no delays. The agent that contacted me was professional and courteous. Very easy company with which to deal.
Dealing with Secura Insurance Co. was worse than the accident itself. They didn’t care about me they just didn’t want to pay. It was long and drawn out, after almost a year and everything is still not right. They filed their report on the …
Our claims representative, Penny, was absolute tops to work with. She was very timely and professional. She was able to advise me about our policy. She took the stress out of a stressful situation and I am so appreciative of her. Great work!
Sharie Baum worked with our claim and she was wonderful. She was very prompt and helpful. We have been with SECURA for many years and are grateful for the protection the company provides, and for caring agents.
Within an hour of being notified about me hitting a deer, two members of the team called me and started solving problems. Every interaction so far has been informative, helpful, and pleasant. Glad I have Secura on my side.
They handled the claim in a very timely manner & listened and responded us. Thanks much Michelle!
I am very impressed with my Secura experience! I hit a deer on a Friday night, they reached out Monday morning, claim was accepted Monday afternoon. I received the check for the auto body place on Thursday! Not even one week and it was all taken care of. I am very happy about that!
Penny was very helpful in looking into my claim and my policy and letting me know what needed to happen next. She was an excellent resource during a stressful situation.
This is a great insurance company! They are really professional. I had an accident with one of their insurers and they were fantastic. My insurance was horrible and made everything harder than what it needed to be. This insurance company …
Everyone on the Secura team was extremely responsive with our latest auto claim. I never had to worry what was next. They were extremely fast and efficient in getting our claim settled.
I had recently got into a little comprehensive collision with a deer and was pretty upset. I contact SECURA and was by far the easiest process I have had with an insurance company. Within 24 hours my case was opened, estimate was got, and …
I had a great experience with adjuster Casey Greenfield who took care of our claim, and so happy with my insurance agent Joe Thatcher who included/suggested coverage for the sewer line when we got an insurance plan for our new home. Super smooth process for what can be a very stressful situation!
Secura did a good job on getting payment out. They also worked well with the third party who fixed my vehicle. I was very upset as the damages done was very expensive and it was theft/vandalism. I was able to let the car shop handle all the paperwork.
We have had the worst luck this year and needed to call upon our insurance not twice but three times. I cannot tell you how wonderful it was to hear a caring voice on the other end. I realize we are strangers, but the people that worked …
After a car accident (my first after driving for decades), I was distressed. When reaching out to my agent, they contacted the Secura office for me and within hours I had a claim representative. Tyler was helpful, knowledgeable, and …
Insurance is one of those products you pay for but hope you never have to use. Recently my family experienced a couple of unfortunate events which required us to file claims and use our insurance coverage. I am beyond pleased with how …
If I could give them zero stars I would. Worst insurance company ever. Accident happened 11 days ago and still nothing. They keep dragging their feet so they don’t have to pay out! Total scam!!! Funny how State Farm can help you out in less than 24 hours. DO NOT GET SECURA
SECURA Insurance denied a claim without providing any reason. Makes me suspect that first action MO by SECURA Insurance is, “claim denial.”
I had a claim for fender damage and reported it to my agent, Point Insurance. Amanda advised me that a claims person would call me within 90 minutes. 15 minutes later a very friendly and professional Michelle called. She quickly took all of …
Everything about our claim was handled promptly, efficiently & very satisfactory.
Nothing is ever covered by this insurance. I’ve had 4 claims and no coverage is ever given. If you’re in a major issue as a business owner and need help, know no help from them is coming.
Had an insurance claim for a work vehicle. The claim adjuster, Michelle, was very thorough, responsive and provided me and my company with all options available to us. Went very smoothly, great experience.
The people that handled my claim were very nice and were very fast at getting my claim processed. Already have my check!
In January 2019 we had an extensive water disaster from a second floor apt and the gallery and studio below. My first and hopefully last time dealing with such a mess. Secura was very professional and responsible with covering and replacing …
We had a chimney fire, had someone out to clean and inspect. We received 2 recommendations for repairs. I filed a claim for insurance coverage. Within 3 days, I had a check in my hand for the repairs/damages. …
We’ve been with Secura for many years, however recently we had a unique and complex situation for our new insurance needs and we greatly appreciated working with Kyle. He was extremely helpful, personable, and went far above and beyond …
I’ve never had to use my insurance until recently when I was involved in an accident. The Claim Rep was professional, thurough, took care of everything with the autobody shop and car rental. I didnt really know what to expect, figured …
My son recently had an accident and Secura took care of everything so quickly, it was amazing. From the time of reporting the accident to getting a check in-hand to take care of the repairs, it was about one week. Really responsive. Only …
They fell $4000.00 short of the value of my car. Other person was found at fault and they only paid out about %75 of what it will cost me to replace my car. Also taking over a week to send a Check. Difficult to work with. I like other companies better and plan to switch when this policy is up.
My experience has been nothing but stellar with Secura. They have been timely, professional, knowledgeable and very courteous. I couldn’t be happier and more confident that I am with a great insurance company!
We were shocked to learn we had a large tree fall on our house. This news was bad to hear, but I can honestly say that Secura Insurance was there for us when we really needed them. Secura’s speed of service and professionalism was terrific, …
Working with claims department was easy on make claim for hail damage people getting back to you in reasonable time
I have been with Secura for years and not ever had a complaint. Personnel are courteous and expedient whether it is a simple question or claim filing. I have never had to wait for payment if a claim was filed. Can not think of any reason I would want to switch companies. Thank you for many years of exccellent service.
Swift response, covered all parts and labor
Do not have to negotiate
Best ever, forget other insurance s
After our roof sustained hail damage, the Secura agent was very knowledgeable and friendly. We were very pleased with the handling of our claim and speed of service.
I contacted my insurance agent regarding a claim. Everything was handled very professionally. The response from the claim agents was extremely fast. The follow-up about the process of the claim was very much appreciated. Hats off to Ruth, Foster, and Jada!
Initially, the assessor was not inclined to replace our roof. Thanks to our local agent, Joy we had a second inspection and were approved for a roof replacement. Once that happened the Secura representative was very expeditious in getting …
Great customer service! The response time was quick and they were thorough and very helpful explaining procedure/steps. Zachary was courteous and kind during our “initial contact” conversation and answered all my questions. I appreciated his sincerity, professionalism and helpfulness.
Got into a fender bender listed it with secura and local car shop. All the details are taken care of to my personal needs super happy with everything so far.
Unfortunately I have to edit my review below. A few weeks after my claim went thru I got two notices from Secura. Both were bills. One was for my car insurance that was paid in full until 7-31-22. They told me I needed to pay an …
I was hesitant to move away from my old insurance company but I am glad we did.
Our car was stolen and the thieves used it to joy ride for a week. Thankfully when the police tracked it down there was minimal damage to the outside. …
We have been with Secura for over 20 years with personal, commercial and business insurance. We had an uninsured motorist crash his vehicle into one of our commercial buildings. Secura is not willing to restore building to pre accident …
My family has been a Secura customer for almost 20 years. During that time we have experienced two car accident, one motorcycle accident and our basement flooded twice. Every agent I have dealt with has been professional, honest and …
They will fight you over everything on home claims and then not return phone calls for answers. Go with this company if you plan on never making a claim
Wife had accident out of state. Claim was processed in two days after body shop forwarded photo and estimate. Hopefully they can fix the car ASAP so she can get back on the road.
Secura has provided our business insurance for many years, and they have always been good to work with.
We’ve been with Secura for many years. Recently a damaging hailstorm ruined our roof. Secura sent a claims adjuster promptly, and approved us for replacement value of the roof. They paid promptly, and were great to work with.
Kyle W from the WI office was so incredibly helpful over the phone! It has been a long time since my questions and requests were treated so professionally over the phone. Kyle was clear, concise, and helpful. He also followed through on the …
Everyone was so profession and service oriented. We were about to leave for another part of the country and everyone just made things happen. By the time we left, things were resolved. Thank you!
After I drove off into the sunset, blinded, then drove into two road signs and a cherry orchard, ALL of the SECURA staff I worked with were so helpful in working to handle my claim. Excellent, professional and caring.
Our claim was settled quickly and very professionally. First rate service. I would highly recommend Secura for auto/condo/home owners coverage.
Do not use this company!!!! They are rude and yell over the phone when communicating with customers. I have been working with claims adjustor Cheryl in trying to get reimbursed for 3 tries on my vehicle that was vandalized. She has been …
I recently had a claim for minor damage to my car and was very impressed with how Secura handled the claim from start to finish. They were super responsive and helped make all the necessary arrangements go very smoothly. I would highly recommend Secura to anyone looking for coverage for home and auto.
I can’t say enough good things about Secura Insurance. We have been with them for years and they just keep providing the best customer and claims service that is available out there. I have friends who have had real problems trying to file …
I Had damage to our Bay window one of the panes was hit by a rock. I went to have it replaced only to find out that the wooden frame had deteriorated to beyond repair. We had to replaced the whole bay window at a cost of 5300 dollars. I …
I can’t say enough about Secura insurance, from my local agent, Justin Terp, to those I communicated with following a car accident. Each person that I spoke with was professional, knowledgeable, and compassionate. They kept me very well …
In September my daughter got into a car accident. Considering she is a college student living miles away from me, it was very stressful to manage her car situation from a far. Our Secura agent Alex Madden was G-d sent to us. He was very …
Secura has been very helpful again. From my local agent to the companies adjuster were very helpful. They all helped us get started and we’re there if we had any questions or problems. …
I was a independent claims adjuster for over 40 years so I have had an opportunity to handle claims for all the major insurance companies in Wisconsin.I chose Secura Insurance for my own Homeowners and Auto coverage because of the past good …
Very impressed with Secura’s processing of a claim after our car was broken into and all our personal items stolen when traveling in California. Hope to never have to go through such a claim again but can’t imagine being treated any better. Thank you, Sabrina, for all the work and patience you showed during processing of our claim.
This company defines great service. Fast response to claims and absolutely zero issues as they are so easy to work with through the claims process. …
Our business sign was damaged by wind due to storm. I called my agent they took my info. In just a few hrs another agent called asking me to submit photos and an estimate for repairs or replacement. I received a check about 10 days after I submitted all my info. I’m expecting new sign any day:)
GREAT SERVICE!!!!