The Vines Hospital takes patient satisfaction very seriously. We take great pride in our consistently great scores and our track record of integrating … See more
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| Thursday | Open 24 hours |
3130 SW 27th Ave, Ocala, FL 34471
I have been trying for 2 days to get updates on my daughter. They transfer you to the nurse but nobody ever picks up, just keeps ringing and if someone does answer they say they are passing meds. If it goes back to the front staff they …
They won’t give us any information on why they are keeping our family member. Dr. Will not communicate. Have called, visited and still don’t know anything regarding care.
Absolutely just pathetic. As an former employee there , you do not understand how bad the staff is treated. Corporate couldn’t care less about the patients or the staff and are only where to collect a paycheck. Every other week someone is …
Good people!
High level of excellence
Really helpful medicine.
I highly recommend this place
Great hospital and amazing Staff.
great staff, very clean, and best food
this place is so unprofessional and the opposite of what a psych hospital should be
Why are the visiting hours so late ? I live an hour and
to visit for 1 hour half
away
My sister in law was wrong treated, wrong medice , bad service, never answer the phone.
Wrong place to be!!
Horrible place with horrible food. Horrible.
Poor staffing and inadquate treatment for patients seeking outpatient care, they hunt for insurance money
Thecppl whoventered the above reviews r str8 up w-a-c-k-e-d the f out.never listen 2 them.this facility is the 💣💣💣💣💣💣💣 …
Please if you love your family don’t send them here worst experience I ever dealt with
Worst experience of my life.. what a joke.. the vines
This place was amazing, my name is Jesica Johnson and I have to say the staff actually cares and makes your days feel worth it.
but it was so scary i alomost lost my life there staying in the teens unit i loved lisa she was amazing
This place was horrible !! I am reporting them to the State. I even got a lawyer. The doctors were from HELL !! The food was great !!
A fun almost cult-like atmosphere.
Absolutely awful in every way possible 😭🤮. I’m certain that most patients leave in a worse state… Communication is non-existing here. Very disappointed. …
They neglect their patients staff was rude saw two roaches on the couch I wouldn’t even send my dying dog there
The nursing staff seemed kind and tried to be helpful. The therapist and discharge planner were completely incompetent.
Excellent Doctors,Therapists & Nurses. Good food! I would recommend this place to others. Great Veterans program.
Basic hygiene and grooming supplies (toothpaste, toothbrush, soap, change of clothes or hospital gown) are not provided to patients.
I WAS DEPRESSED AND THIS PLACE DIDN’T MAKE IT ANY BETTER. AT FIRST I DIDNT KNOW WHERE I WAS I STAYED IN BOOKING FOR 4 HRS BEFORE TOLD WHERE I WAS. THEY STOLE MY PROPERTY A BEAUTIFUL FIGERO/CUBAN LINK NECKLACE. I CALLED THE POLICE BUT THE …
1 word – RUDE!!!!!
What a horrible receptionist, I was going to recommend this place to a friend but after that phone call, NEVER! Learn how to have some empathy.
When i call there to ask about my sister because she just got put in there the lady that answered the phone said “yeah, what about her” . dam pissed me off. I never called this place before or been there. Good customer service on information!!!
Another psychiatric hospital without a seclusion/isolation room? That is ridiculous!
No wonder so many people are reluctant to check in for crisis care. Warehousing …
Pitiful facility. In cahoots with North Florida Regional Hospital for $$ generation. These people are criminal.
Caring, skilled, and very professional team of therapists and medical staff members.
The food is old some of it has mold on it but they feed it to you any ways , the help you do get is very little the cops don’t care about the well being of the patience I had cuts and bruise from them treating me like an animal tied me up …
I wouldn’t send my dog there…There not equipped to handle ocd and anxiety patients.
Was here 2 days due to meds . It is a great place , and food awesome and seconds for all. Plus snacks during the day. I found this to be a great place with a great staff. I gave them a 5 star..
A close family member(son-n-law) became more and more depressed after being admitted. However, the nurses and drs lied giving glowing reports of improvement.
If I could put zero stars I would, I don’t even have the words to express the horrible experience I had here! From the food to the staff it was as a nightmare! I’m literally traumatized from it so if you’re looking to get help with any psych problems DONT EVEN THINK ABOUT GOING HERE!
Well I was atmitted when I was like 10 there about 2015 maybe and when I was there I had the greatest time I made friends and SOME of the staff were super nice they had overall sanitary. They had a gym a playyard and amazing rewarding …
What a SCAM!!!! THIS PLACE SHOULD BE SHUT DOWN. Here is another example of police power abuse and tax payer fraud. Some one calls 911 ANONYMOUSLY, police show up, haul you of like a FBI most wanted, then this place holds you for 72 hours. …
I was not there but I had a friend go in there. They were not supervised was allowed to call all hours of the night. Yelled and screamed in the halls. I would not let anyone go in there.
The staff was kind but they lost my brand new Colorado Drivers License, my Social Security Card and my Bank Card therefore, I proclaim them unfit for a star rating that is above 1. This proclamation is hereby decreed on this day…uh what day is it?
If you consider yourself in crisis and need help I would encourage you to go anywhere else but here. This place is a cash grab who will offer no help and will actually and actively make things worse for you. This place harms people instead of helping in my own experience.
With the help of the Techs on staff, Dr Smith & RN’s, I received the help I so desperately needed. There were a lot of women that apparently were there for other reasons, but I was there strictly for myself only. Thank you for offering these services for ones who truly need proper help.
It was the best experience in my life. The dr, therapist and techs were a true blessing. They were truly instrumental in my recovery. Thank you all on the Women’s Ward. Love you all .
There is No Healing here, if you need help Don’t come here!
Look I was there and I can tell you from being in there that mrs.Rosemary Scott Audrie were really good and care very much. yes front of house is garbage except them ladies at night. But back of the house are really dope and yes I was one …
When I was admitted they never checked my medications I had on me into the drug safe. And they misplaced my backpack for two weeks with all my belongings…..the system itself is broken, I was an incorect baker act. None the less, horrid facility
This place is AWEFUL. The staff is rude and they don’t communicate at all. They didn’t feed my mom for almost 12 hours. They refused to release her after her 72 hours was up. No one ever called me back or gave my mom messages that we had …
The vines are terrible too bad you have to give one star.very poor hospital and very low ethics I guess you don’t need a diploma to work there they hire anyone.at least they will never get an award in the city of Ocala for best place they …
Horrible! Treated with no respect and staff told me lies to try to upset me so they could keep me longer for insurance! I have depression I’m not crazy! Do not let your family members go there. Saw doctor ONCE and they only had two classes the whole SIX days I was there. Miserable! I’m worse than when I went in!!
Unprofessional, the cant keep track of the patients items when u drop it off. No return calls from the therapist, phone not picked up when u call. Cant get any worse, losy my hubby’s wallet. Never again, VA sucks and these people are working for the VA. Fire them all and hire a management company.
I was treated as a youth inpatient when I was younger. Believe me, I had alot allot of things I needed to take care of. I had been to other inpatient placements before the vines, but no where cared and helped me like the staff and people here. I never was treated after the vines and it helped me get straight. I’ll always recommend.
It was for the most part the techs were great exception of one that thought she was allowed to put her hands on old people. The kitchen staff are very unproffesional. Yelling at you . The drs are not friendly. I would never ever go to this …
my son was there for a six month stay. me and my hushband were verbelly attacked every time we second guessed the doctors opinion on anything. and on an overnigth pass they did not send one of the meds they had him on adn when questioned …
It has been a while since my son went here but I never want him to go there again. I wouldn’t want anyone I cared about going there. It is like a prison and they don’t allow you to have contact or find out anything about the person staying there for days. It is a horrible place.
Sorry there’s no 0 star. Waited 4 hours for a 2 minute assessment. When they heard “no insurance” patient was shuffled out the door with a phone number. There was no chance to explain that we were paying cash. Somebody there needs to …
i’d been Baker Acted in 2012, the same year a rape and murder took place in this hospital. When i’d came across the article of the incident, it came as no surprise to me. my roommate threatened to kill me so i requested something be done …
If you want your family member to improve and want to know what is going on with your family member then don’t bring them here. One word to describe this facility: UNPROFESSIONAL. Added to say UF Health Vista in Gainesville is AMAZING!! …
I reccomend anyone needing physciatric help to not visit this facility. I was waiting to get my records before I wrote this. Many things stated about me were untrue and I also discovered that my thyroid was high and they even noted it on …
The staff in admissions and some of them in the Womens unit were horrific making u feel substandard. Mental health stigma and disdain is alive and well. In admissions they were making fun of the patients and not getting us admitted. Was there for 7 hours and there were only three of us there.
The nurses, doctors, and therapists were all liars. They rarely, if ever, told the patients anything, and when they did, it was in a rude, undermining manner as if it wasn’t important that we had our questions asked. I was unexpectedly put …
I went in for depression and anxiety and ended up in severe withdrawal from my pain meds! Upon admission they did not inform me that I would not be able to get my pain meds. I was in for four days and did not feel any better when I left. I …
I will recommend The Vines to any veterans that is going through any problem or situation The Vines gave me a new outlook on life, the staff was very patient and straight forward with me. Thanks to the entire staff especially the recreation department.
I’m giving the vines hospital in Ocala 10 stars outta 5!!!!!
I was admitted under the recommendation of carra smith ( supervisor of admissions). Per a conversation we had concerning my mental health situation due to the …
My family and I have a loved one who has been thru the vines care system a few months ago. We informed them that we did not feel that she was stable enough to be released when they released her. They told us that the felt as if she was …
One of my family members ended up in this horrible place recently. This place has the most rude staff ever; they are careless for the patient and they ignore them. Patients are fed trash. The rooms are not clean at all, The sheets on the …
I was admitted to the “centers” on a baker act for” 72 hours” because my step mother lied said I was trying to kill myself.
the next morning I thought I was having a stroke was took to MRMC . only to find …
A prison for people with mental illness. Not a place to heal. Some staff are very friendly, but this facility has a long way to go before it could be considered therapeutic or helpful. The main therapist Lisa is very good, she was the only …
Never ever let your child go here, he/she will come out worse than before they went in. The staff steals, lies and abuses there athority with the children. The only thing consistent about this facility is the inconsistency. Took us from 7 …
BEWARE!!!!!!!! Please do not send your loved ones to this facility!!!!! Or ANYONE for that matter! This place is the absolute MOST unprofessional and unsafe place to send someone to. I honeslty do not understand how the vines …
This place is a joke. All they do is medicate and observe. The facility was nasty. In my room there was excrement on the floor, inside of the shower curtain, and smeared on the wall. Only after reporting it twice, did someone come to clean …
When I call, information about my relative never appears, and the way they treat me is very bad.
My Daughter was there for 6 months and my Parental rights were violated the entire time. No one ever answered the phone on unit no matter what time of day I called and the Dr. would not return my calls . My Daughter ended up with a …
Not very good! Food taste like last week’s meal Not very friendly and was not watched the office help going through people’s wallets and purses. would have to come outI needed help with my sugar. I felt like it was low, but it went to …
A couple years back, I volunteered myself to go here due to some issues. When I was admitted, I was focused on helping myself the best I could. Never in 100 years did I see myself have to go to one of these places, and when my parents got …
They help the inpatients worth their overkill and then some. Then they become outpatients, knowing that they hurt them. By the way, I got to meet the proud creator of the place and I heard a couple of patients died within and …
DO NOT SEND ANYONE HERE. My mother came home with multiple bruises and lacerations, so bad that the police were involved and took in evidence to document the abuse. They removed my sister, our step father and all family members from …
I was admitted a few days ago after having some issues. I was very afraid when being admitted but was soon greeted by some very friendly nurses, and an atmosphere that was tolerable. It’s a mental hospital, it’s not going to be the Ritz …
Literally so horrible. The doctor I saw in the inpatient psych unit literally drugged me up to the point where I was non functional. And because the psychiatrist is the one in charge of your care, no matter how much the therapists insist …
If I could give them a zero I would. They lie their patients and lie to the family members of said patients.
The hospitality of the staff (literally almost all the staff) is seriously …
I was placed on a 72 hour hold, and placed at The Vines. I felt for the most part the staff was friendly, and fair. A few complaints I have are when it says 72 hours, it shouldn’t turn into 6 days. I was placed on the adult unit with some …
Horrible experience in women’s unit. Would not wish those 6 days of hell onto my worst enemy. Felt like a jail, treated like a criminal. Started with admissions. At a very low moment in life…Virginia in Admissions threw a tray of food at …
does not deserve a star the worst place and the cleaning supervisor always sitting in a chair is not an example for anyone the place needs cleaning
This facility should be shut down. I can’t believe those who have served their country are subjected to such poor standards. The front staff is rude, they’re not even familiar with their own company website and gave me incorrect visitation …
My brother has been there multiple times since June 2018. It is his go to place when he doesn’t have anywhere else to go. When I have the benefit of a social worker contacting me its great. Most times though I am unable to get through to …
My husband signed himself in this weekend because he couldn’t see his addiction doctor until Monday. It was a preemptive move to protect his sobriety. He was told that he would be discharged with plenty of time to get to the appointment …
Admitted on a false baker act, when the hospital lied because I was loud while screaming for help after they blew out a vain in my arm and pumping potassium into my muscle. My arm was filling with blood under the skin and I was screaming …
The vines was great! The staff were amazing, even the kitchen people were nice and made great tasting food. Also let me say that the med tech were amazing men and women. The always listen 💯. Being around other women that are going through …
As I write this my loved one is in that joke of a hospital. Been in there for 6 days so far, I haven’t heard a word for 5 of those days. This is very unlike my loved one not to have contact with me for this long. I’ve called 3x and about to …
The fact is if you are actually going to the vines to better yourself it’s a great place. All the staff was amazing. Run with the winners and have a positive attitude and you will find it’s a great place. 80% of the people dont wanna be …
THIS PLACE IS HORRIBLE!!!! They treat you like a number and no help is offered other than “monitoring”. My family member reached out for help and he has been in the same clothes for 9 days!!!!!!! What is wrong with this place?! It needs to …
This place should be shut down!! The government and city officials should send in someone as a patient to be their eyes and ears, to get a true assessment of this facility. People who are cruel to animals treat the animals better, than the …
Unsafe, understaffed, repeated violence, veteran staff walking off of the job numerous times. Poor quality and would not call this therapeutic or care. Highly debatable if anyone here is saved from killing themselves due to the lack of …
Sent my daughter there..she clearly has mental issues..after a week they sent her out..she was home 10 minutes..then out the door! Who knows? I didn’t even know they were letting her out..she’s as nutty as she was when she went in..seems they just get them out..they don’t seem to get it…or dont care..wow great professionals..not
(This facility needs to be closed for a inside evaluation on the physical condition, poor training of the staff, customer service of both patients and family members, unprofessional and questionable staff and employees, use of adequate …
About 3 weeks ago i was having a mental health crisis.. I called and told them “hello I’m in crisis and need help” very plain and simply and i was greeted with a cold “okay” then silence and i had to tell them that i wanted to be admitted …
I went there via va clinic thay put my on a suboxone taper.
This went ok.
Honestly at first I thought this place was ok. After dealing with them some of the staff are rude. Even if your not asking about the patient but asking them to release keys or papers a relative of there’s had for an appointment for my son. …
I wish i had read the reviews before i ever dropped my loved ones off at this place. The staff was rude and became confrontational when asked any questions to the point that when i pointed out that they were raising their voice and getting …
I don’t even want to give this place one star. Please DO NOT send your family members to this place insist on them being brought to The Centers instead. My family member is on phone restrictions and not able to call me which is …
If your loved one goes here. You will not get anywhere with trying to get information about them even with a patient ID. the front desk staff are rude and not helpful. The nurses are the same they do not care about the patients or the …
if I could give it less stars I would. Having been to this place before, it used to be a place of healing. Coming back to try to set up a new outpatient session, I was met with a rude front desk lady who made it really clear that she was …
I have gone to this hospital on more than one occasion. I have rarely received subpar treatment at this facility, I’m a veteran and I have been suffering from depression since 2006 when I was diagnosed, and when I need help displaces to …
This is by far the most unprofessional and most ghetto inpatient service I’ve ever experienced in my life. These staff, tech, and nurses are very rude and disrespectful and have no type of care and concern about the residents going through …
Was here for 10 days. They do the bare minimum to keep patients sane. Expect a day or two to see a psych and begin medications. If you come in voluntarily you will probably be baker acted. Come in with clothes if you can because everything …
Place was horrible! And I’ve been to USMC boot camp! Website was a lie when it came to family visit or even video calls. Was dirty top to bottom. Forget having a conversation with the Dr I had, she looked at her phone and said i have to go …
The most uncaring people I have ever seen for they treat people like dirt and they dropped off my mentally handicap son off at my house without even telling me and did not even know if I was at home or not and they did not even give me his …
Most God awful place I ever was at. Rude heartless discovering staff seemed like jail. They act like correction officers and laugh & bully you. They look into your records and share it with other “inmates” and spread lies to create a …
My primary care doctor felt I was suicidal and wanted me to go into the psych unit at Malcolm Randall VA Hospital. Unfortunately, the VA psych unit was full but the VA contracts with the Vines to handle any overflow. This place was and I …
I went here during my active addiction. It didn’t help at all, but I still stayed clean and sober after. We do recover
Hy husband’s daughter spent a week there, she is worse now than when she went. She’s gone completely mad! …
I went back to the Vines this year in August they refused to give me snacks I nearly starved they said they can only give patients snacks at a certain hour they over billed my insurance $6,000 just to stay in a room with a roommate who …
Not good at all. I spent over a year here, and the absolute bare minimum is done to help patients, especially younger ones (I was a child). I personally had a bad experience here, the food/portions is horrible and honestly the way the place …
Absolutely horrible PRISON FOR THE MENTALLY ILL a family member went in there and is now worse then when they went in. This is not a place to help you heal it is entirely a place to steal money and give you ptsd for the rest of your life …
Strange how reviews went up after I reported that the highest review was 1.5 workloads others bein a10! This hospital needs to be shut down. Conditions there are appalling! As one review wrote Thisplace is like a prison not ahospital! …
WARNING! This place is more like a prison than a hospital. My 78 year old sister with Alzheimer’s was Baker acted. Before her 72 hours were up, they illegally asked her to sign a document committing herself so she could not be released. She …