(Translated by Google) One is too much for the horrible service, they have a recorder with options that one does not need and that to enter the mailbox, that is for the employees. And the customers where are we going to call if they don’t …
Horrible horrible horrible establishment please don’t waste ur time coming to this place don’t bother with appointment they do not care nor honor it anyways this is the worst place to come and will never return again
Quest shared my personal info with everybody. Since my Covid19 test, I’ve been receiving calls and text messages from city, county, and state agencies. I’ve also been recieving daily voicemail from PWN Health, even though I asked to be …
If I could rate negative 5 that’s them. Arrived at 1:40 on time for appointment & told they couldn’t do my test after 2pm! I said it’s 1:40, my appointment time. They said not enough time. I said goodbye & I won’t be back. If enough …
Absolutely no help and no customer service available. If you call there forget it. Don’t go there if you think you might need some follow up help or information
After much headache, waiting on hold and voicing my feedback through a review. Quest did finally resolve the matter, even know it took over a month it’s better than nothing at all.
There is zero customer service. I have tried for over a month now to get through to someone on the phone. I have even emailed to no avail. I would rather pay extra and go to another lab than deal with Quest ever again!!
If I could give a zero to this place I would. All new staff and the young man up front thinks he is the police. All because my doctors office sent my paperwork to the wrong place but then received it in 2 minutes they are refusing to see me when no one is in the lobby. I will be writing to corporate over this one
Understaffed resulting in long waits and frustration for all. Go to Lab Corp for a better if not perfect experience.
Raul, the nurse at the Bound Brook facility was helpful, courteous and overworked.
The walk in system is not explained well enough. The time given when you walk in is not the timdd we you will be seen!!!
Appointment only should be the way rather than
People sitting for hours!!!
Have been trying to get answered for bill sent. Left an email and spoke to someone. Never identified self no satisfaction very upset. They will probably sent to collections and I will call attorney general. So disquested in services. Very rude and uncooperative. Thanks
Trying to speak with a person but no one answers. I’m wondering why your phlebotomists have not been vaccinated for Covid-19, yet? Had our blood drawn this morning. You expect them to administer Covid tests but not be protected against the virus? Seems to me you are slacking your responsibilities.
I would give it 0 Stars if I could. It’s impossible to speak to anyone. You go from one recording to another. We went for a drug test on Dec 14th. We received the results on Dec 21st, for a gynecology report….the patient is a MALE! Drug …
One star is TOO MANY!! Impossible to get any Human -most useless , lengthy endless menu of NOTHING, never a choice for live representative! And even if you are lucky to find the way to get live rep. after waiting forever they are unable to …
The billing department of Quest was called while I was at the E96 location in NYC, to confirm my healthcare plan, and Group number was an insurance that Quest took. I advised the E96 location,in exam room 3, that I had to have this …
Took 20 days for them to email me and tell me that they lost my lab results. Doesn’t answer phone calls or respond to emails. Incredibly poor quality and service
I will never use quest again I am actually standing outside in 100 degree weather waiting for my appointment that I had to call because there online service I tried for 2 days and couldn’t get … and there is NO AC
The lab portion is great, but the billing is top-worst ever. I plan to avoid quest diagnostics because of the nightmare it is to deal with mydocbill to get basic support on your bill.
Have been trying to correct a payment since 26 April. They say they will bill and then I get an email again that I owe money. You cannot reach anyone without a long, long wait. I’ have called FOUR times and each person said they’d correct it.
I’ve tried being patient with this company, but I’m done being polite. This is the worst experience I’ve ever had to endure with a testing provider. Your phone “answering” system is a sea of options that frequently lead to “invalid keys” …
I am extremely disappointed with the treatment my wife received at the Lake Placid, FL location. She recently visited the location to have some blood work done and everyone except one of the staff members, I believe his name is “GUS”, was …
Dishonest company! I order a second lab not realizing it was already a part of my original order and when I canceled the duplicate lab, they charged me a $20 cancellation fees! It wasn’t even within 24 hours that I canceled this test. I …
So according to their reply to my review below, I leave my work responsibilities to call them during their VERY LIMITED open customer service hours, which I’m not supposed to do, and while being on hold for 15 minutes, have to continually …
Quest Diagnostics is absolutely horrendous. No customer service whatsoever either at facility, online or tech support. Last person I spoke to gave me the phone number for a car insurance company. Too many other reliable labs that are …
Company has good technology regarding making appointments and checking in but their customer service dept stinks if you need to speak to someone regarding a billing issue …
I got a lab done May 2020 and in Sept received a bill from Quest. My EOB from my insurance did not indicate I owed anything. Since Sept 2020, I’ve been trying to deal with this bill as has the insurance representative. It is still not …
Quest customer service is the absolute worst. Lab techs charged me $168 for a $2 test. They ran my credit card without my permission and didn’t ask for my insurance card. They is no way to reach customer service. Staff is rude and incompetent. Mercy made a huge mistake by selling their labs to Quest.
If I could give a negative 5 I would. There is an error in my bill. For two days the recording said they couldn’t take calls and to try back later. Now, I finally got on hold and have been holding for 75 minutes and no one is answering. …
A horrible experience for me and my wife. No matter how much we and the doctors’ offices try, Quest will not or cannot correct our insurance information. So we keep getting bills saying we have no coverage and need to pay Quest. We wrote to …
Your lab workers in willimantic, CT are incredibly lazy. They said they had no more appts and referred me to another site. I was the only one in the waiting room and the two workers were sitting down in a room talking. I asked if they could …
Here at Bethpage quest LI and long long lines people with appointments from 2 hours ahead of me are still here and waiting. Technician said Quest appointment center made many duplicate/triple appointments with the same time.
Today was my first time ever taking a drug screening at 4321 NE Vivion Rd. #100, Kansas City, MO, 64119 for employment. As a healthcare provider, I always pay attention to how other organizations run. This location was very clean and …
I work with a doctor remotely. He orders the labs and sends me the requisition. I go into my local Quest and they must re-enter all of the labs since the two Quest systems from different states do not interface. The last time I had labs …
I wanted to share some feedback of my experience I had this am at a QD location. 2221 West Market Street.Pottsville. PA 17901 .Both myself and my wife had an appointment this at 8:30. I must say the nurse who “took care” of me was abtuse! …
I had an appointment at quest diagnostic to have blood work done. Date 04/27/2022 at the Palm Springs Florida location time 12:15pm confirmation number FZUBXO. As always I arrived 15 minutes early to find this location was temporarily …
I arrived at the Lehigh Acres, Fl office at 10:45am. I was told by the intake staff, it would be 45 minutes wait. It’s 1:10pm, I am still waiting to be seen. Also, The kiosk stated, I was 44 minutes, hours later I am still waiting. than 18 …
Love quest, but new billing system and the experience is INSANE. The email has no Bill number, the online form to get service requires that. I have no paper bill to refer to to get that number (and that number is required in every single …
Good look trying to get through to a rep who will help you. Can’t even get a hold of a single person. Walk in to the place with an appointment and they ignore you, absolute trash and they are definitely selling us out to china.
This is the worse place I have ever come in contact with. The people in Brooklyn request on Pennsylvania avenue needs to be fired. They do no work , they rude and disrespectful. I arrived 4:13pm and they told me they cannot take my blood …
My doctor sent blood work here. They didn’t submit my bill to insurance then sent me to collections. I called and talked to someone 5 times, told they’d submit it and take me out of collections. Put me back in collections. And you can’t talk to anyone even at headquarters.
This has got to be the worst lab chain in the United States. Theyvtake over 48 hours to incubate anything, you can’t reach out directly to the lab and their customer care is completely clueless and if samples are sent over the weekend…good luck.
Quest doesn’t care one iota about its patients or results accuracy. They’ve posted same result – indicating NO Test Performed – to their portal, yet my physician received different result (which was negative fortunately). Called multiple …
wow!! I have no words scheduling an appointment is impossible! when you try to spell your name with the automated system it dose understand your spelling, hangs up on you then you try online and there are no available openings.This healthcare company has no care about its patients or even people. will look for an alternative
I showed up as a walk in to the office in Palm harbor Florida. I understand the policy but the personnel had me wait for over an hour and when I asked of I’d be able to get in the response was RUDE. No excuses for rude unprofessional …
Worst company in America, donr file insurance right then send a bill you shouldn’t have to collections, can’t talk to a person for any help and when you do get to speak to a live human they are dumber than rocks. I am so glad the VA and other Government agencies have stopped their contracts with this worthless,uneducated business.
Went to a quest lab today for a specimen collector bottle. they didn’t have one and they said they couldn’t order one. Told me to try a different location. Tried to call the location to see if they had one. You cannot get a human on the …
If I could rate 0 stars I would. Firstly they sent me a bill 3 months after my date of service. And it said I was already 90 days past due. This is with out giving me any prior bills or notifications! They never contacted my insurance, so …
(Translated by Google) One is too much for the horrible service, they have a recorder with options that one does not need and that to enter the mailbox, that is for the employees. And the customers where are we going to call if they don’t …
waiting for six days for result on one single test. phones only have recorded messages, nobody is available to answer. missing doctors appointment.
Horrible horrible horrible establishment please don’t waste ur time coming to this place don’t bother with appointment they do not care nor honor it anyways this is the worst place to come and will never return again
Quest shared my personal info with everybody. Since my Covid19 test, I’ve been receiving calls and text messages from city, county, and state agencies. I’ve also been recieving daily voicemail from PWN Health, even though I asked to be …
If I could rate negative 5 that’s them. Arrived at 1:40 on time for appointment & told they couldn’t do my test after 2pm! I said it’s 1:40, my appointment time. They said not enough time. I said goodbye & I won’t be back. If enough …
SOUND is great lab worker.
Don’t bother. Service staff are exceptionally rude and unhelpful.
Dishonest and callous billing practices. Go check out their BBB reviews. Total joke.
Atrocious service. Very, very frustrating. They bill without even checking if clients have insurance on-file.
Scheduling system still not functioning
Absolutely no help and no customer service available. If you call there forget it. Don’t go there if you think you might need some follow up help or information
After much headache, waiting on hold and voicing my feedback through a review. Quest did finally resolve the matter, even know it took over a month it’s better than nothing at all.
There is zero customer service. I have tried for over a month now to get through to someone on the phone. I have even emailed to no avail. I would rather pay extra and go to another lab than deal with Quest ever again!!
The worst customer service and useless phone number and website!
If I could give a zero to this place I would. All new staff and the young man up front thinks he is the police. All because my doctors office sent my paperwork to the wrong place but then received it in 2 minutes they are refusing to see me when no one is in the lobby. I will be writing to corporate over this one
Understaffed resulting in long waits and frustration for all. Go to Lab Corp for a better if not perfect experience.
Raul, the nurse at the Bound Brook facility was helpful, courteous and overworked.
The walk in system is not explained well enough. The time given when you walk in is not the timdd we you will be seen!!!
Appointment only should be the way rather than
People sitting for hours!!!
Have been trying to get answered for bill sent. Left an email and spoke to someone. Never identified self no satisfaction very upset. They will probably sent to collections and I will call attorney general. So disquested in services. Very rude and uncooperative. Thanks
Trying to speak with a person but no one answers. I’m wondering why your phlebotomists have not been vaccinated for Covid-19, yet? Had our blood drawn this morning. You expect them to administer Covid tests but not be protected against the virus? Seems to me you are slacking your responsibilities.
I would give it 0 Stars if I could. It’s impossible to speak to anyone. You go from one recording to another. We went for a drug test on Dec 14th. We received the results on Dec 21st, for a gynecology report….the patient is a MALE! Drug …
One star is TOO MANY!! Impossible to get any Human -most useless , lengthy endless menu of NOTHING, never a choice for live representative! And even if you are lucky to find the way to get live rep. after waiting forever they are unable to …
The billing department of Quest was called while I was at the E96 location in NYC, to confirm my healthcare plan, and Group number was an insurance that Quest took. I advised the E96 location,in exam room 3, that I had to have this …
Took 20 days for them to email me and tell me that they lost my lab results. Doesn’t answer phone calls or respond to emails. Incredibly poor quality and service
I will never use quest again I am actually standing outside in 100 degree weather waiting for my appointment that I had to call because there online service I tried for 2 days and couldn’t get … and there is NO AC
The lab portion is great, but the billing is top-worst ever. I plan to avoid quest diagnostics because of the nightmare it is to deal with mydocbill to get basic support on your bill.
Have been trying to correct a payment since 26 April. They say they will bill and then I get an email again that I owe money. You cannot reach anyone without a long, long wait. I’ have called FOUR times and each person said they’d correct it.
I’ve tried being patient with this company, but I’m done being polite. This is the worst experience I’ve ever had to endure with a testing provider. Your phone “answering” system is a sea of options that frequently lead to “invalid keys” …
I am extremely disappointed with the treatment my wife received at the Lake Placid, FL location. She recently visited the location to have some blood work done and everyone except one of the staff members, I believe his name is “GUS”, was …
Dishonest company! I order a second lab not realizing it was already a part of my original order and when I canceled the duplicate lab, they charged me a $20 cancellation fees! It wasn’t even within 24 hours that I canceled this test. I …
So according to their reply to my review below, I leave my work responsibilities to call them during their VERY LIMITED open customer service hours, which I’m not supposed to do, and while being on hold for 15 minutes, have to continually …
Quest Diagnostics is absolutely horrendous. No customer service whatsoever either at facility, online or tech support. Last person I spoke to gave me the phone number for a car insurance company. Too many other reliable labs that are …
Company has good technology regarding making appointments and checking in but their customer service dept stinks if you need to speak to someone regarding a billing issue …
I got a lab done May 2020 and in Sept received a bill from Quest. My EOB from my insurance did not indicate I owed anything. Since Sept 2020, I’ve been trying to deal with this bill as has the insurance representative. It is still not …
Quest customer service is the absolute worst. Lab techs charged me $168 for a $2 test. They ran my credit card without my permission and didn’t ask for my insurance card. They is no way to reach customer service. Staff is rude and incompetent. Mercy made a huge mistake by selling their labs to Quest.
If I could give a negative 5 I would. There is an error in my bill. For two days the recording said they couldn’t take calls and to try back later. Now, I finally got on hold and have been holding for 75 minutes and no one is answering. …
A horrible experience for me and my wife. No matter how much we and the doctors’ offices try, Quest will not or cannot correct our insurance information. So we keep getting bills saying we have no coverage and need to pay Quest. We wrote to …
Your lab workers in willimantic, CT are incredibly lazy. They said they had no more appts and referred me to another site. I was the only one in the waiting room and the two workers were sitting down in a room talking. I asked if they could …
Here at Bethpage quest LI and long long lines people with appointments from 2 hours ahead of me are still here and waiting. Technician said Quest appointment center made many duplicate/triple appointments with the same time.
Today was my first time ever taking a drug screening at 4321 NE Vivion Rd. #100, Kansas City, MO, 64119 for employment. As a healthcare provider, I always pay attention to how other organizations run. This location was very clean and …
I work with a doctor remotely. He orders the labs and sends me the requisition. I go into my local Quest and they must re-enter all of the labs since the two Quest systems from different states do not interface. The last time I had labs …
I wanted to share some feedback of my experience I had this am at a QD location. 2221 West Market Street.Pottsville. PA 17901 .Both myself and my wife had an appointment this at 8:30. I must say the nurse who “took care” of me was abtuse! …
I had an appointment at quest diagnostic to have blood work done. Date 04/27/2022 at the Palm Springs Florida location time 12:15pm confirmation number FZUBXO. As always I arrived 15 minutes early to find this location was temporarily …
I arrived at the Lehigh Acres, Fl office at 10:45am. I was told by the intake staff, it would be 45 minutes wait. It’s 1:10pm, I am still waiting to be seen. Also, The kiosk stated, I was 44 minutes, hours later I am still waiting. than 18 …
Nightmare. They don’t bill – they scam you!!!
They say : you got a great insurance and all these lab tests are covered and …
Love quest, but new billing system and the experience is INSANE. The email has no Bill number, the online form to get service requires that. I have no paper bill to refer to to get that number (and that number is required in every single …
Good look trying to get through to a rep who will help you. Can’t even get a hold of a single person. Walk in to the place with an appointment and they ignore you, absolute trash and they are definitely selling us out to china.
This is the worse place I have ever come in contact with. The people in Brooklyn request on Pennsylvania avenue needs to be fired. They do no work , they rude and disrespectful. I arrived 4:13pm and they told me they cannot take my blood …
My doctor sent blood work here. They didn’t submit my bill to insurance then sent me to collections. I called and talked to someone 5 times, told they’d submit it and take me out of collections. Put me back in collections. And you can’t talk to anyone even at headquarters.
This has got to be the worst lab chain in the United States. Theyvtake over 48 hours to incubate anything, you can’t reach out directly to the lab and their customer care is completely clueless and if samples are sent over the weekend…good luck.
Quest doesn’t care one iota about its patients or results accuracy. They’ve posted same result – indicating NO Test Performed – to their portal, yet my physician received different result (which was negative fortunately). Called multiple …
wow!! I have no words scheduling an appointment is impossible! when you try to spell your name with the automated system it dose understand your spelling, hangs up on you then you try online and there are no available openings.This healthcare company has no care about its patients or even people. will look for an alternative
I showed up as a walk in to the office in Palm harbor Florida. I understand the policy but the personnel had me wait for over an hour and when I asked of I’d be able to get in the response was RUDE. No excuses for rude unprofessional …
Worst company in America, donr file insurance right then send a bill you shouldn’t have to collections, can’t talk to a person for any help and when you do get to speak to a live human they are dumber than rocks. I am so glad the VA and other Government agencies have stopped their contracts with this worthless,uneducated business.
Went to a quest lab today for a specimen collector bottle. they didn’t have one and they said they couldn’t order one. Told me to try a different location. Tried to call the location to see if they had one. You cannot get a human on the …
If I could rate 0 stars I would. Firstly they sent me a bill 3 months after my date of service. And it said I was already 90 days past due. This is with out giving me any prior bills or notifications! They never contacted my insurance, so …