Information about Planet Home Lending, phone number: 2037174446, that is located at 321 Research Pkwy Suite 303 Meriden 06450 CT Information about Planet Home Lending, phone number: 2037174446, that is located at 321 Research Pkwy Suite 303 Meriden 06450 CT
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
321 Research Pkwy Ste 303, Meriden, CT 06450
Thank you Zachary Giambalvo for your wonderful job during our refinance process. Your professional attitude and diligence were outstanding.
Every member of this team was extremely professional and took the time to answer every question I may have had. The attention to detail and the integrity of this team was amazing. They made you feel welcome and they worked with you every step of the process.
My experience with the Planet Home Lending was exactly what we wanted. Zachary J Giambalvo was available for any questions we needed to ask and he also kept us well informed throughout the process.
This should be the only company in the world to purchase a home with…. Yes I said the only company in the world. Words really can’t express how great of service you will receive from this great company. If you are looking to make your dream of home-owning come true!!
Outstanding service provided by Neilson Robles. The entire process was seamless and Neilson kept me updated thru every step. Best mortgage experience I have ever had. Thanks Neilson!
So planet home lending bought my mortgage from flagstar bank ( i was happy with them) now they badger me with trying to re finance my loan, being condescending and insulting my intelligence on financial matters. Bring rude and awful lot And …
Chris was very quick to respond anytime I had a question. He did a great job for my customer. I will be recommending Chris Doering Mortgage again.
Neilson Robles from Planet Home Lending was extremely thorough, answered many, many questions I posed to him, and was always prompt. I shopped around and didn’t find a better deal. Thanks Neilson for my VA Refi.
I must say so far my experience has been horrible..records not indicating conversations .they talk to you horribly like terrible!! Harrassment talk to the point they dont care about u at all!! .. . Do not have accurate information and …
David A. called me to arrange the refinancing. It was done within three weeks and I got a better rate with a lower payment. It was worth the time and effort and I was treated with courtesy and respect throughout the process.
I just finished a refi with PHL. Neilson Robles was our loan originator and he did an excellent job. He kept the process moving and provide me with all the information and instructions necessary to fill out the piles of paperwork. Thanks Neilson!
Kristin Levario is the best loan officer. Super fast response times to our questions and she seems to work around the clock on our loan.
Kerry and Clay were wonderful and helped me through this process so well and answered my 1058 questions throughout with patience and knowledge. Thank you, thank you, from the bottom of my heart, for making my homeowner dream come true!!!!
Toni Brumfield did a great job keeping my client’s deal alive! Very responsive and can think outside the box with the best of them! Highly recommended!
Just settled on a new home for my clients with Jessica Furr of Planet Home Lending – nothing but good things to say about Jessica and her team! Knowledgeable, responsive, professional, effecient!! Terrific!
I recommend refinancing through Planet Home Lending to anyone. Our loan originator, Sergio Lopez, was with us every step of the way and made things so easy for us. Wonderful job!
They were quick and easy to work with. We were able to close in less than 30 days. All questions we had were answered satisfactory. We will use them again when the next home purchase comes.
I worked with Yvonne Guerra and she was extremely nice and helpful, answered all my questions. She kept me updated throughout the whole process. It was very smooth and pleasant.
Absolutely the worst customer experience from a service provider. Representative Chris is rude and hung up on my husband while he was in mid sentence. An extremely inflexible and indifferent company. Wish there were an option for negative stars for a review.
Dirk and I have worked together on a lot of transactions, but the last one was the toughest, but we still pulled it off in 21 days without delay. You rock, happiest of holidays. …
James and his team at planet home lending went above and beyond to help me through the process of purchasing my first home. Highly recommend James Stewart and his team.
Jackie Torres was the best, most professional and walked me through the computer side of my refi. ALWAYS polite, professional and returned my calls in a timely manner. If you hadv10 Jackies you would have a wonderful company, but I guess for now one will do. Thank you all especially Jackie my new motgage guru
The process is smooth. They keep you updated throughout the process. Jacqui Farrell is the best of the best. I will always refer her with Planet Home Lending.
Working with Christopher Stark was a pleasant and professional experience from start to finish. Although negotiating the mortgage realm can be frightening, I always felt as if Chris had my back!
Did my original home loan smooth process. I used them for my refi and they screwed me over and cost me an extra house payment. Worst experience I’ve had and cost me thousands of dollars. Take your business elsewhere.
Zachary Giambalvo at Planet Home Lending did a fantastic job! He was very patient and would walk us step by step when we did not understand! Simply fantastic!!!
A great, non-stressful company to work with. Loretta works with you to obtain the best loan for your needs and does so quickly. I will refer friends to Loretta and Planet Home Lending.
Their mortgage carrier customer support can be summed up in two words: Grossly Incompetent. They failed to pay my homeowners insurance and I had to pay the insurance company directly the last minute before it was suspended. This should be zero stars.
My mortgage was transferred to PHL. Upon transfer, they reached out to me to determine if I was amenable to a refi. Since I was looking to lower my mortgage, this was the perfect opportunity to seize a lower interest rate. My MLO, Zachary Giambalvo, was professional and responsive to my inquiries throughout the entire process.
Just closed on a refi with Yazmin & Planet Home Lending. The process was smooth and the biggest reason for it was Yazmin’s guidance and timely communication. Would highly recommend her services to family and friends!
For my first time buying a home it could not have been more pleasant. Very much on top of things. I felt like the process was handled very well, all questions answered, and worked very hard to get me to closing as soon as possible.
They bought my loan during one of the hardest places we had ever been financially. They were extremely helpful through this time. Minwell (Sp?) in the call center was especially pleasant, and helpful through it.
They should be called Predatory Home lending. This company is a fraud They charge me for not having insurance even though I did and now it’s gonna go on my credit because they can’t do their job Don’t get a Loan with them and get away from …
Quick and painless process for my refinance, responsive and listened in great detail to my families goals. Would definitely recommend and pass their information to family and friends.
(Refinance to a fixed rate) I worked with Chris Stark and he was on top of everything and answered any questions I had. This is a very important process so you want to feel comfortable throughout and I must say he did his job.
Easiest Refi / Closing we have ever been through. Kerry made it so easy and kept us informed of where we were in the process. I would highly recommend Kerry and her team to anyone who is looking to refi or buy a home.
Excellent company!! Excellent customer service!!! Very detailed and responsive to any questions you have!! Terry Christensen was amazing from start to finish!!! I highly recommend utilizing his services and will use again!!My home buying process was smooth and quick!!!!!
This experience was terrible from Day 1. Poor to non-existent communication, incorrect information, and last-minute changes all lead to an unnecessary delay in closing. Delays can be handled with better communication thus causing less stress, but that was not the case here.
Paul Hughes is great to work with on your home purchase or refinance. Superb communication and quick closing. Highly recommend for your mortage needs. First class service.
Planet Home Lending is the best. Paula and her staff are #1 in finding the best rate and mortgage and explaining all the details to you. My experience with Planet Home Lending and its staff was excellent.
Again, terrible TERRIBLE customer service. This is my second bad experience with their customer service and unfortunately it has not gotten any better. Called this time asking for information on a loan forbearance for the Hurricane Irma. …
I hate this company so much. I am seriously considering refinancing in order to get away from them. I was planning on selling my house but this company has made me want to expedite the process. I never even wanted them. They had bought my loan from another company.
The services provided by Kristen are delivered professionally, timely, accurately and with a personal touch of charm and due diligence.
She is the complete package.
I look forward to our next loan !
Robert Karst and I recently refinanced through Planet Home Lending. We used Zachary Giambalvo. He was great to work with and answered all of our questions (we had a ton of questions and he was patient and very helpful).
Pamela Cummings is super easy to work with, she gave us a very detailed information of everything that was going on with our loan. I highly recommend this business!
Awesome team members. Tynlee Bailey did her job to the extreme. Closed in less than 30 days. This is my number 1 “go to” company for all my clients mortgage financial needs!!!!!
Paul is always very responsive and very knowledgeable. He is available evenings and weekends. He is simply more amazing than a juggler on a motorcycle soaring across 25 fire trucks that are lined up!
Eric was helpful from start to closing. He answered all my questions and I always felt he had my interest in mind. I never felt like he had something else to do, he took the time to make sure I understood and had clear answers to all my questions.
Willie was great! He was always quick to answer any questions I had and always kept me updated on the process. He made the process of buying and selling my home easy.
Terrible Mortgage Company. RUN AWAY (if you can). Claimed didn’t receive my check dated 4/27/16 and I noticed wasn’t cashed, so I called and lady I spoke with said she would flag the account to not cash if was received. Made phone …
Planet Home Lending is by far the worst mortgage company I have ever had to work with. Flagstar bank sold many of their mortgages to this new company in CT. The Planet Home Lending website does not work at all. Attempting to make a simple …
I tried buying a house that was listed by Planet Home Lending LLC and during the closing they flooded the house by turning on the utilities and refused to fix the mess or claim it under insurance, the house began to grow black mold, they …
Worst customer service ever! Mitigation department is the worst, you will get different instructions depending of the person who answer the call. Not procedures in place to deal with the customer, they don’t even review your file. Today, …
ABSOLUTELY HORRIBLE.
My monthly payment just increased unexpectedly by $220/Month.
When I called to ask why this was, I was told it was because my property taxes …
Worst servicer on the planet… no joke. Trying to refi and these guys won’t provide a verbal payoff amount for my closing date. No no… you have to provide IN WRITING a request for a payoff amount. That takes 3 business days because this …
Nancy Garcia is beyond amazing! I can’t recommend her enough. Responsive, caring, and professional. Nancy Garcia and Planet home Lending helped us get our dream home.
This is the worst company, I sent them two checks they cashed the smaller amount one and sent the regular amount back to me then said the computer won’t accept the check. I asked them why did they cash the smaller amount one instead of the …
Brian Grisham and Sheri Igo worked promptly and extremely hard to ensure I secured my home loan. I felt secure with this team and I would highly recommend them.. Thank you, I’m now enjoying my new home!
Zach was great to work with and explained the process to us very clearly. We had a lot of items to work thru and Zach help us every step of the way. Please forward this message to Zach’s Manager letting his Manager know what a great job he did for us and making our experience very satisfying. Thanks Zach!
Andrew was absolutely incredible. He’s an absolute genius and he’s clearly passionate about what he does. We would work with him 100 more times. He gave us hope when nobody else would even consider us. 10/10 company, 10/10 agent.
Zachary Giambalvo helped us refinance for a lower interest rate and it was painless. He made the process almost effortless. I would not hesitate to do business with him again.Very satisfied.
Chris Kitchen
Jessica and Valerie were extremely knowledgeable and very pleasant to work with. We used their services to buy our first home. We highly recommend them!
Love working with Connie! She is very patient and kind in working with customers while maintaining a high standard and setting expectations up front. A true professional and wonderful person that gets the job done as promissed
David Ambalu our loan advisor was very attentive knowledgeable and helpful he made the loan process seamless. My wife and I were able to get the refi loan we wanted at the interest rate we wanted and even got a cash out to make some …
This is the worst mortgage company EVER!! It’s awful that my mortgage was sold to this group. I send money to them to make my payment on time and within the grace period and its booted out back into my account. Then I receive phone calls …
I’m a current customer of PHL who contacted them regarding a refinance offer we had received, and I can’t directly review their customer service because…………I NEVER SPOKE TO ANYONE. This was a different number than their main …
We worked with Neilson Robles on our cash out refi. We had a great experience. The whole process was very smooth and drama free. Neilson was very responsive to every inquiry (and there were a lot). He was prompt to return calls and emails. I would absolutely recommend his services.
I had a great experience with my refinance, the entire process took about 3 weeks and I was able to get a great rate. Zachary was very professional and made sure to communicate in detail every step of the way.
Michael Ciavarella was a blessing to our family. His call came out of the blue and ended up saving us a nice amount each month. If you don’t pick Michael Ciavarella to help you with your mortgage, you are missing the boat. A helpful, friendly, knowledgeable boat that is dedicated to service.
Yvoone is the best. Without her we can never close our loan within a month. She is diligent, works hard and always responds to us quickly. I’m so fortunate to have her in this process.
Charles Bradham assisted my husband and I in getting a home loan. As you k ow buying a home is stressful, but Charles made this a smooth process for us. If you are looking to purchase a home and want a smooth home buying process, please con tact Charles Bradham and let him help make your dreams come true.
Zach was great as far as a personality i could relate to and deal with on a day-to-day basis. The refi started on a low end of the spectrum and then kept creeping higher and higher until i closed. Luckily when i closed it was still at a …
My experience working with Planet Home Lending has been terrific from beginning to end. The Mortgage Loan Originator I dealt with was Colton
Stinson. He was more than helpful in directing me along the process. A real …
Zak Giambalvo provided outstanding support for me and my wife during this refinancing effort. He was always available to answer any questions and was quick to help with computer issues that arose. He ensured this process ran smoothly and we appreciate his professionalism.
John Scirigione and Plant Home Lending were very helpful with refinancing our home. John is professional, knowledgeable, friendly, responsive, and proactive. I recommend John highly to anyone with financing needs.
My loan was sold to this company so I understand the struggle of so many that struggled with this organization. They are petty and should indeed be called “Frauds.” The Better Business Bureau has 68 complaints against this organization and …
These idiots bought my loan right. They badgered me to refinance over and over and over. So I finally gave in. I had been with them for close to three years. When they did a credit check on me for refinance, it showed I had a foreclosure. I …
I had the pleasure to work with Jacqueline Torres Mortgage Loan Originator I NMLS: 888646, during the process of refinancing my mortgage which closed today . Since we started the process Jackie was very instrumental and helpful in …
Thank you so much Jerry Castrillo and Planet Home Lending for helping me acquire my first home. It was pleasure to work with Mr. Castrillo. He was always keeping me up to date with the process guiding me step by step and I appreciate all …
Zachary Giambalvo was great to work with when I refinanced my home loan. He was quick to answer/respond to any questions I had. It was a smooth and quick process thanks to him!
Sergio Lopez was wonderful. He made the process so easy, and was available to assist and answer any questions I had concerning the refinancing of my home. I will definitely recommend him to any and all friends and family members . Thank you Sergio. You truly are a blessing !
This is one of the worst companies I’ve ever dealt with. I closed on a loan and they did NOTHING they were supposed to. I’ve read prior comments about them delaying payoff information and sending information to the wrong places, and this is …
Quality service with excellent rates! I’ve refinanced many times and this was by far the smoothest transaction thanks to Kristin Levario. Kristin was professional, clear and direct in her answers to questions and went above and beyond to make sure we closed on time. Thanks!!
We had an amazing experience with Planet Home Lending !!! Jerry made the process smooth, easy to understand and fast ! He explained us everything in detail and always available for us when we had any question. Thank you Jerry ! Highly recommend!!!
Brian was absolutely amazing through the whole home buying process. Thanks to Brian always keeping me up to date on where I was in the process, I was less stressed. If you’re ever looking for a great Leander Brian is the man to see
I was a little apprehensive signing and sending re-fi documents on-line, but it turned out to be a good experience. my loan originator Sergio Lopez was very professional and helpful in every way. …
Absolutely OUTSTANDING! Jessica & Valerie processed my VA Loan and I closed in 31 days. Amazing Team!! Greatly appreciate your time and hard work!! Don’t see how there could be a better team at PHL, LLC!
I found Dan and the team at Planet Home Lending to be outstanding! Dan’s ability to find the best rates and provide clear consistent communication throughout the entire process is second to none. I highly recommend Dan and Planet Home Lending.
I had some great help from Zachary Giambalvo at Planet Lending while I was doing a re finance. Not sure what his title is, loan originator I think, but living in Indiana and he working out New York was never an issue. He walked me through …
Zach was very professional in handling our refinance, he was able to answer any an all questions in a very timely manner. We would definitely recommend Zach to our friends an family, if they are ever in the market for a home loan in the …
Jessica was AWESOME to work with! She saved the deal and made herself available to answer all our questions and concerns. I’m looking forward to working another deal with Planet Home Lending!
If there were zero stars available, they’d get it. Absolutely the WORST customer experience I’ve ever dealt with. I tried to re-fi and couldn’t, but am doing so with another lender and trying to get the payoff statement authorization is …
Consistent service, timing, clear and precise, professional, friendly, detailed, and made sure we understood throughout the entire process. These are all descriptions of Carol Paxton ( Our Loan Originator) and the services she provided. I …
I highly recommend Joe Pierce, he made the process extremely smooth & easy. He was quick to respond to my emails, answered any questions I had. This was my second time refinancing with him and he helped immensely both times.
Worst Customer service ever!!! I called three times to get my new loan number (since my loan had been sold to them) so I could make a payment. I have received several letters from them, one introduction and one to refinance my house, but …
The best! Always a flawless transaction when working with John Connell and Chris Doering Mortgage here in Gainesville, FL. I know that I will stay in the loop, as the Realtor, with updates throughout the whole process which is so important, …
HORRIBLE Customer Service!! I’ve only spoken with ONE pleasant professional representative since my loan was sold to this establishment. If you can choose another company to service your mortgage needs, I suggest you do so. I wish I had …
Not willing to help a customer out at all!! They took my mortgage payment out of my account two times and did not refund the entire amount!!
I made a payment request online just as I do every month, however, I DID NOT …
I highly recommend using Paul Hughes with Planet Home Lending! Paul was always quick to respond, very creative in thinking through finance options, and extremely knowledgeable. I will be encouraging many people to use his services in this extremely important financial decision.
Carolwas very helpful. She and her company we’re able to get us approved form a home using my VA home loan. She was able to get is approved when other mortgage companies were not. Thank Carol!
Tom made a stressful and confusing time so much easier. He is very knowledgeable and was able to answer all my questions and concerns without ever making me feel stupid (it was my first time buying a house/getting a loan). I would definitely recommend!
Ms. Lawrence provided an awesome home buying experience. Ms. Lawrence provided clear communication throughout the process and answered all questions super-fast. Closing Day was super easy . My family and I are very grateful. I highly recommend Ms. Lawrence and Planet Home Lending.
Steven Chester and his team at Planet Home Lending provide excellent customer service, are extremely knowledgeable and very professional. Refinancing has been a great experience, I highly recommend Steven Chester.
Jessica and Valerie and team made my dreams a reality! We move into our first new home this weekend! They were more than willing to answer any and all questions efficiently and VERY quickly. Use them to purchase your new home – you won’t regret it!!!! Thanks again, Jessica and Valerie! 💕 …
This was such an emotional experience. It took us a YEAR to find a house. We tried 3xs and something always came up. Joe was our realtor, mortgage broker, dad, uncle…everything and everyone in this process. He walked us through each …
Customer service: Terrible
Worst experience I have ever had. …
Thanks a lot Mr. Sergio Lopez. Your professionalism and motivation were instrumental to make my home refinancing process become a reality. My wife Elizabeth also says thanks a lot for your support and keep us updated along this difficult …
Christopher Stark worked extensively with us to accomplish the refi on our mortgage. We were able to do everything we needed to do for our family and meet all of our financial needs. We’re now on our way to financial security and that …
Of all the home loans and refis I’ve been through in my life this was the easiest. From start to finish my loan officer Dave Brink was professional, honest, and completely up front. I had very little to do with the loan and I’m sure …
Throughout the whole loan process Jessica and her team were supportive! There was never a moment I was unclear about what was happening or felt like I was blindsided. You guys truly made this process smooth and easy. Valerie was very …
I don’t know these people that rated planet home lending as great, but we have had the worst experience with them. Green planet is very hard to work with, they never return phone calls, lose paperwork, and shift you around to many …
I plan on getting out of my PHL loan by June. I paid my mortgage payment for feb after making a payment arrangement. I check my credit score last week because it dropped 66 points because it was reported 30 days pass due. My payment was …
DO NOT USE THIS COMPANY FOR YOUR MORTGAGE NEEDS. After contacting this place over 8 times on the phone and trying to resolve an issue with this company, you can notice the lack of communication between departments and the lack of knowledge …
Best lender I have work with in my 17 year Real estate career. He also makes me laugh more than most lenders out there helping this sometimes stressful process light and humerous. Did I mention he has a great smile too…
I have moved from state of Idaho two months ago and had some difficulty to get my loan approved. These guys helped a lot with this crazy situation and we could close, and now i have my house. They deserve more than 5 stars for their great work.
This was the easiest refi I have ever done. Even though we had a couple of issues (incorrect info as rental, my husband located 8 hours away), Neilson did an awesome job of quickly taking care of those issues, so they really became …
Excellent experience with my home refinance. What should have been a stressful situation was easy as pie. Professional and knowledgeable staff that make the experience easy and streamlined.
Eric and Planet Home worked with my wife and I extremely well. They even helped me out with other paperwork after we closed. You often never hear from the loan company again after the deal is done. Glad to see they do things differently.
I despise this mortgage company. I have requested not once but several times for a manager to return my call. Their customer is the worst. I have had agents give me an attitude and hang up. Also I dislike when i speak to an agent and then …
Tom and his team is an Amazing broker to get you the best rate available. He works well with underwriting needs and setting up simplicity with your title company. He’s that bull that will keep on going. If conventional loans are not …
Jackie Torres did an outstanding job in processing my request to do a refinance of my current mortgage. She answered all questions, and returned all phone calls in a timely matter. She made this process stress free and was very professional. Thank you Jackie
Vanesa did an amazing job at getting our home loan approved! We had some bumpy roads but she managed to help us get through it!! She was always available for any questions we had!
I just refinanced through planet home lending. The process was very quick and painless. I worked with Michael Ciavarella. Very quick to respond and helpful. If I could just give him a 5 I would. However I already had a mortgage with planet …
Jessica Furr and her team of Valerie Essid and Joy Loveland were Awesome!
From our initial conversation, Furr gave suggestions and recommendations that no …
We refinanced our mortgage with Planet Home Lending and literally just closed this morning. Can’t lie, I was very suspicious and skeptical at first, but the whole process was extremely easy and painless. We talked to Michael Ciavarella last …
Planet Home Lending is the epitome of greedy corporate lending scum that crippled this country. …
I recently had the pleasure to work with Zachary Giambalvo to refinance my mortgage. The process itself was standard however Mr. Giambalvo’s dedication and professional manner were above and beyond the norm. I would recommend Zachary and …
Sergio Lopez was the key to my refinance through his professionalism, ability to answer questions, and his no pressure approach to selling me this refinance. I got truthful numbers and estimates and no last minute surprises prior to close. Would not hesitate to use his expertise, or recommend his services in the future.
Ms. Guerra helped us to the point where she went above and beyond for us to be able to close on my home within 2 weeks! Not only did we close within 2 weeks but were able to lock in a phenomenal interest rate of 2.99% mortgage. Highly recommend her services and planet home lending.
They worked we me getting a home and I can’t thank them enough for how they walked me through the process slow and with no problems. I been turned down so many times that I started to believe renting was going to be it But now I own my own …
Jessica and Valerie were extremely helpful, supportive, and patient with my mortgage refinance. They made my experience a no stress process. I will always use their services in the future.
This is the worst lender that I’ve had hands down!!!
For starters I use a money management app called mint for managing my budget and …
My Husband and I refinanced with planet home lending and it was pretty painless. Jennifer Devine (not sure exact spelling) was beyond helpful and made the process very easy for us. I would recommend this mortgage company to anyone. They did a great job.
Loretta is extremely professional and knowledgeable. When I had any questions she got back to me quickly. Her entire team is awesome and I recommend her if you have any refinancing needs.
We recently did our 2nd refinance with Planet Home Lending. Our most recent loan originator was Gary Opalewski who was great to work with. So if we had questions or there were delays we always went to Gary to get the difficulty …
Jessica Furr and her assistant Valerie Essid were very focused and professional, but were also very personable and approachable, making us comfortable throughout the entire VA mortgage origination process. Jessica’s knowledge of VA lending …
I appreciate the great service I received. Through every step I received encouragement and any questions were answered immediately. PHL, LLC
treated me like family. They made buying my first home stress free. I’d Highly Recommend PHL, LLC to anyone when buying your home.
I was so stress out and didn’t know what to do about refinancing my home. lots of different companies call me and send me information but I was scared to go though so much papers and information that can be confusing. Jackie Torres worked …
Thanks to Erik Topalian for staying persistent and patient with us as we worked through the details leading up to our recent refi. We had been turned down multiple times by aggressive mortgage companies who offered us awesome rates up …
Horrible customer service. Like others, I wish negative star option was available. From the very first phone conversation the person handling my refinance was unprofessional and even rude. The few conversations i had with them, every one …
My husband and I recently refinanced with our VA loan. Mr. Christopher Stark our Loan originator is fantastic. I would recommend Chris to anyone and to all of our Veteran families. Mr. Stark has excellent customer service skills and will …
Paul Hughes is awesome to work with. He goes above and beyond his duties as a lender. He responses back to a phone call, email or text very quickly, and keeps everyone on the same page. I would recommend him to anyone who needs loan.
Planet Home Lending is a great company to work with and Andrew Charron is the best. Very personable and caring. I love working with Andrew on my Real Estate Transactions and I look forward to doing more business with him.
Michael Ciavarella our Mortgage Loan Originator did an awesome job in helping us. I highly recommend speaking directly with him. It was a smooth process and benefited us in the end. I can’t say thank you enough for helping our family!
Yazmin Llamas is a highly experienced loan professional. She was able to quickly refinance our property at a great rate and at a time when pandemic related closures and quarantine issues kept blocking our path. Yazmin kept us informed, …
Andrew and his team are extremely knowledgeable not only on products but the market in general. Any curveball that could’ve happened they were prepared for long before. The process was clear cut very easy and seamless the entire way …
I just refinanced my mortgage with Planet Home Lending. I can say, it was a painless and overall a good experience. I would recommend contacting David Ambalu with any question you might have about the process. David was full of knowledge …
My wife and I used Planet Home Lending after we were recommended them by our realtor and we really enjoyed the attentiveness and helpfulness they provided. This was our first time buying a home and PHL made it as easy as possible for to understand what the whole process was and what to expect next.
Ok first off my loan got sold off to these clowns. I have had nothing but trouble with this lending company. A few years back I had to file bankruptcy. I reaffirmed this debt for obvious reason of wanting to keep my house. I was still …
Very responsive and communicative. They would have notified all the time in a promptly and efficient manner in regards my mortgage process. Postive, friendly, and professional attitude! Strongly recommend.
Unfortunately we had to buy our home during the COVID-19 situation so we never actually got to meet Steven Chester, but he was amazing, professional and extremely knowledgeable. First time buying a home and he made sure we understood every …
Working with Mike Ciavarella at Planet Home Lending during my refinance was a pleasant experience. Mike made the process of refinancing virtually painless. This was my very 1st time refinancing so I was very nervous and skeptical about it …
Paul Hughes at Planet Home Lending is absolutely amazing! He is so thorough and knowledgeable, quick to respond to calls and emails, and truly goes above and beyond to make things happen. I definitely recommend him to anyone looking to purchase a home!
Jessica and Valerie are great. They stay on top of the loan process and get the job done. They do when others cannot. If you have a client struggling to get a loan or a client who is in great financial shape to purchase, these are the Ladies to call. You can trust what they say, and you will get to closing. 5 Stars every time.
My experience with this company was horrible. I was doing a re-fi of my home mortgage. It started towards the end of April. It will have taken a little over 2 months when I finally get my money. I have had to sign my 2014 and 2015 tax …
For years I was told I was not eligible for a VA mortgage. Well, it pays to find the right people to help you. Both Andrew and Neena were instrumental in helping me secure a VA mortgage. I owned 3 homes in my life. The third was a charm …
Mike Ciavarella was our guy and he was AWESOME! He was very attentive and extremely patient as we had many questions! He made himself available to us and welcomed all questions! I can’t believe how smooth this went! For the closing my wife …
These loan officers only care about their bottom line not the customer. After they close if they made any mistakes it’s like oh’ well nothing we can do for you sorry! My experience was horrible from beginning to end. Not one professional …
We had an issue with our homeowners insurance, just a big miscommunication, i would like to say on behalf of the company we have the insurance with. I spent nearly two months trying to resolve this issue calling planet home lending, i was …
If you ever need a lender to get you into a home, Richard Caldwell and his team can definitely help. My family and I are truly blessed for the hard work that went into getting us into our home. This lender has no problem constant …
Jennifer Franklin and her team at Planet Home Lending always get the job done! She is my go-to lender for all of my clients. As a Realtor, the people you refer are a reflection on you. I never worry have to worry about the service or the transaction as I know she will get it done. I highly recommend Jennifer and Planet Home Lending!
Zachary Giambalvo my Mortgage Loan Originator who worked on me with my refinance was AMAZING! He was patient and thorough with all of my options. I highly recommend him if you want to work with an individual who has your best interest in mind.
This was my first time working with Kristin. She was responsive, transparent, had clear communication, and delivered on everything she promised. The process was smooth and easy, plus the rates were very competitive. I would highly recommend Kristin!
Planet Home Lending is fantastic! They got us approved and into a home in under 30 days!
Communication was excellent throughout the efficient process. We got approved in …
Had an awesome experience with my mortgage loan originator- Talia B.
She followed through on every question we have. It was a great customer service from the very start of my re-finance process. Over-all a great mortgage finance staff to work with!
Planet Home Lending broker Tammy Conner worked diligently and enabled me to close a complicated transaction. Even when roadblocks were thrown up during the process, she figured out a way to get it done. I’d highly recommend to any of my …
Erik Topalian, my Mortgage Loan Originator who worked on me with my refinance was outstanding! He was patient and thorough and he explained various options to help me decide on which refinance package I ultimately went with. I highly recommend him if you want to work with an individual who has YOUR best interest in mind.
Danger consumers! Sloppy efforts on their part will result in significant issues. They requested the tax info on an incorrect parcel and therefore didn’t pay my taxes on time from escrow. Cost me just under $500 in penalties and Planet …
Robert Verne and his team at Planet Lending, just helped us close on our house. The level of service we received was outstanding. Throughout a somewhat complicated loan process, he was knowledgeable, patient and informative. If every member of the Planet Lending team is as good as him, you are in great hands.
Our refinance with Planet Home Lending was the best experience we have had with a lender. They made it so easy and the time was very quick. Zachary Giambalvo is the person who handled our loan process and he was a real pleasure to work with.
Working with Mr Shawn Patrick to re-finance our home was great! He easily guided us through the necessary steps and always responded quickly to emails and even phone calls! Not only that, we got a good rate too.
I refinanced with cash out with them. They are my current mortgage company and we worked with Michael marcus who was great and stuck with us through the whole experience. He was always patient and available. The process was easier than expected. Thank you!!!
I did not choose Planet Home Lending, they purchased my mortgage and ever since, I have had many issues. I did a modification(their modification program and people were great and have helped me greatly), but my complaint is with their loss …
As a first time home buyer, I needed quite a bit of support throughout the entire mortgage process. Yazmin was available by phone/text/email whenever I had questions. With her expertise, I truly felt she was helping me make the best …
Erik Topalian:
This is the second time that I have refinance with Planet home Lending. Both my …
I highly recommend Mr. James Stewart Mortgage Loan Originator from Planet Home Lending.
Mr. James Stewart; is honest, very reliable and he is very concerned about his …
Worst company ever! I never write reviews, but they were so terrible that I feel compelled to warn others. I’ve had issues with logging in to my account to pay my bill; I’m constantly being locked out. But that pales in comparison to the …
Steven Chester does amazing work. He is professional, responsive, knowledgeable, and gets the job done. My family was transitioning from over seas and was able to purchase a home through planet home lending on time and with ease. We are so thankful for Steven and his team.
Yvonne is a go-getter who would strive relentlessly to get you the best deal possible on your loan. She maintains the perfect balance of professionalism and friendly tonality, which makes it a breeze to work with her. Her impeccable traits …
Judd Davis went above and beyond in helping us to get our mortgage. He did it in a very professional and timely manner, I was very impressed with his knowledge. This has been my best experience in getting a mortgage and I would highly recommend him.
Valerie Essid and Jessica Furr were wonderful to work with. They were very professional, knowledgeable, courteous and friendly. Their expertise helped us to save quite a bit on our monthly mortgage payment an we are very thankful for them.
I met Jerry Castrillo in 2017 when I was first in the market to buy a new home. It wasn’t the right time but as I worked on the items he suggested, my buying power doubled and we were able to start the process to design and build our dream …
Charlie and his team were a pleasure to work with. We have purchased two homes with Charlie and he always made the process as painless as possible. He was always available to answer any questions we had, even when moving his daughter to …
Lynda from Planet Home Lending truly is a superstar! She and her company helped us secure a loan we thought was beyond our reach. She was always there to answer our questions along the way, and helped us overcome all obstacles. She’s an amazing lady, and we would recommend her to anyone looking to buy a home!
Really bad experience. I shopped loans and they offered a good price. However, after my first estimate, i got 3 more loan estimates and each time the price/cost of the loan went up $1,000. When i complained i was offered a discount, but the …
Kristin is the best. She is knowledgable, responsive, and professional. She came to us, having refinanced with her previously, letting us know of the recent rates, and she saved us a ton over the life of the loan, while making month to …
My husband and I needed to refinance our home and had looked at several companies to work with. We finally decided on Planet Home Lending after our first experience with Nicholas Framarini. He understood that we were very nervous about …
Great experience refinancing with Planet Home Lending. I especially appreciate the professionalism of my loan officer, Zach Giambalvo. He worked with me throughout and was very responsive to my concerns and questions. He made the process painless and simple. Best, the terms and conditions of the loan are awesome.
Planet Home Lending recently helped me with a VA home loan. Brian Grisham of Planet Home worked very hard to make the process remarkably delightful. He and his teammate Sheri were always quick to respond to questions both by email and …
I had the pleasure of working with Zachary Giambalvo on my refinance. Zach was very professional, efficient, and knowledgeable. He works with you and makes sure you are informed each step of the way. Zach is easy to reach and very …
Buying a home and getting a loan approved is stressful enough. One would not want a broker/lending agency adding to that. Planet Home Lending provided a calm and professional experience. My 5 stars especially to Jessica Furr and her team. I highly recommend her. She’s efficient, knowledgeable and bubbly!
Kristin is very professional and compassionate to work with. She makes sure to address any issues or concerns that we might have during the our refinance process in a timely manner. Definitely will recommend Kristin to our friends and family and to my co-workers as well.
Erik Topalian served my husband and I extremely well with the refinance of our home. He patiently walked us through the many steps required and never once complained when we had questions or concerns. He provided us with all of our options …
Brian and Planet Home Lending is highly recommended for their understanding of an individuals need, capacity and help in the entire mortgage financing/re-financing. Their team made the whole process simple and stress free! Could not have found a better financing company and manager!!
Planet Home Lending, LLC was superb throu out our whole buying experience. I could not have been happier with the service Ms. Carol Paxton and her team provided. They took a seemingly stressful situation and process and turned it into an …
Jessica and Valerie have gone over and beyond their call of duty to help me establish loans for my Client’s. They don’t just say no to the financing on a new Client even though the Client might have a few problems with the purchase. If …
James, Clay, Kerrie and Katie worked hard on our loan, they where there every step of the way and always had fast answers to our questions or concerns! I was literally filling out a rental application when they contacted us because we had …
Buying a house is complicated but I was extremely amazed how Jerry Castrillo and his team at Planet Home Lending made the process so simple. They are so friendly and very knowledgeable and guided me every step of the way. The whole process …
Planet Home Lending and their sales personnel and contacts were of immense assistance in the refinance process we recently completed. Whenever we had any questions about requirements of the refinancing process, they were there to assist …
Worst customer service experience! I spent all day on the phone with planet. The reps Kyle, Bill and Chris are nice but I got wrong information the first time I called. Second time I called the supervisor Chris gave me wrong information …
Had the servicing of my mortgage transferred to them with absolutely no information on how to set up recurring payments or even what my loan number was. Called them to try and figure it out but was put on hold for 45 minutes until they finally disconnected the call. Really stellar service *rolls eyes*
Everyone at Planet Home Lending is so professional and very friendly. I had the pleasure of working with Miguel Castro on my home loan and he is absolutely wonderful! He ensured I had a smooth process and that I had all my questions answered. I’m so glad I came across their services. Thank you!
Andrew and his team were amazing and always on top of everything!
I had a very hard time hearing the representatives and they continued to place me on hold. They hung up on me. The supervisor whose name is Chris from the customer service department did not know anything about the taxes for the mortgage. …
I see there are a few reviews that did not think highly of Planet Home’s services; I can only think that the problem must lie with the applicant! Home buying is a tough, arduous process and in order for Paul and his company to achieve the …
Excellent service! Everything was handled by our Loan Officer, David Brink. He was extremely professional and thought of every detail. He explained everything very well and answered all of our questions. The process was virtually …
I just got my mortgage refinanced with Planet Home Lending. My loan officer was Michael Ciaverella and he was very pleasant to work with. He always returned my phone calls and answered my emails the same day. He’s a very patient person. He …
My first home buying experience was the smoothest ever ! Pam was a joy to work with. She’s very knowledgeable and is hard working! No matter the time, she was always available to ask any questions/concerns I would have. 10/10.
Andrew Charron made my refinancing a breeze. His knowledge of the industry made me very comfortable trusting him. Every step in the process was quick and easy and any calls or emails were answered immediately. Even with the high volume of …
Toni was amazing from start to finish! She is very knowledgeable about the process, patient, professional, and she took the time to explain each of our loan options thoroughly. Signing our loan documents at the lawyers office the attorney …
Customer service is unprofessional. I know its early in the morning to call at 845am but its your job to help people. Linda in the customer service is so unprofessional. She give tou this attitude that shes in a hurry and dont wanna talk to …
Working with planet home lending was one of the best experiences of mi life, we were able to be home owners for the first time! The whole process was very smooth Esmeralda Villalon is the best loan processor always very attentive and …
Michelle was extremely kind, helpful and professional with us. We felt that we were getting the best possible service throughout the loan process. I would highly recommend her and Planet Home Lending for anyone looking for a mortgage loan.
Avoid at all costs! They are about as unprofessional as it comes. We had to spend hours on the phone with 4-5 calls because they didn’t pay our taxes and we’re overdue by 3 months. Then when that was finally resolved I found out they didn’t …
Planet Home Lending does a great job in helping you getting a home loan. Mr. James Stewart and his team did a great job assisting my family in getting my home loan. Even when we encountered some difficulties his team and him when the extra …
This was my second time working with Steven Chester and it was an absolute pleasure, again. Steve helped me purchase my first home as well as go through a refinance a year later. He takes the time to explain the process and if you have any …
The whole process was simple. Loretta was very attentive and knows the process very well. She came to my house a couple of times to help me with my less than stellar computer skills. Kept me informed of the process and what to expect at each point along the way. I’d highly recommend her for any type of home loan needs
From the very first phone call made to Jessica Furr at Planet Home Lending to the last, my experience was top notch! My team at PHL were the most professional, knowledgeable, prompt, reassuring, and supportive group I could’ve hoped for! I …
It was such a pleasure working with Andrew Charron and David Kent. They were so friendly and very knowledgeable. They were there every step of the way and made the process so easy. Thanks to them we have our new home and we could never …
Jessica and Valerie have got to be the best team ever! They were professional in handling my case, expedient and kept me informed every step of the way. I highly recommend them…no one could have handled my loan process better than these …
Eddie is always punctual and has a very clear communication style. He answered all our questions and helped us navigate the process. I also appreciated how he tried to anticipate and avoid potential problems.
My wife and I used Planet Home Lending as a lender when purchasing our home. Our agent was Alfredo Martinez, I was so pleased with Alfredo I recommended two family’s to him. One has already started their home buying process with him. He was …
Jessica was always available and explained our options in a way that helped us understand the best course of action.
I’d like to say refinancing with PHL has been smooth, but it really hasn’t and it’s been working at a glacial speed. We started the process in mid June and still have yet to close. Every deadline they have set stating we will have a …
UPDATE 5/22/2021 after I wrote the initial review below an SVP (Adam Spigelman) from the company did call me and tell me that yea, they hired a sub contractor to take over processing and underwriting and they were failing miserably. …
The easiest refinance we have ever completed by a long shot. Very knowledgeable, easy to work with, less documentation required, progress and communication were outstanding which really helped to ease our minds about our decision to use …
I was recommended to Jennifer for my homebuying process. I am beyond pleased with Jennifer’s services. Jennifer, as well as Robin, was always professional, attentive, and worked very hard for me from the day I inquiried about her services …
I can’t say enough great things about the Planet Home Lending team. Nancy Garcia worked to finish our loan everyday until we closed. She stayed in communication with us and was always available. We got an incredible rate on our loan and the …
Worst Lenders ever!! They Have been increasing my monthly payment due to errors they made and never gave me a solution that benefits me. NOT recommended for home lender, you are going to have everyday a headache because of them.
I had a very pleasant experience working with Chris and the rest of the team at Planet Home Lending, LLC refinancing my property. He was always available when I needed assistance and answered all my questions professionally and in a timely …
This has been the worst firm I’ve ever dealt with in my life. The cannot handle Escrow requirements AT ALL! First, my homeowners policy lapsed because of lack of timely payment on their behalf. Three hours worth of discussions, finally …
Every single time I have called with an issue the representatives tried to help but the way payments or any payoff statements are handled are simply mediocre. Whenever you send a payment, it is never properly recorded into your account it …
Carlos far exceeded my expectations as a partner on my home purchase. He got started on processing our loan immediately and within hours had a pre approval letter ready to go. Thanks for the help and making this process a breeze.
The agent and lender went above and beyond to help me achieve my dream and becoming a homeowner I would in the future recommend to any of my friends and family
We just closed on a home this month and Jeff Baltz was our mortgage loan officer per recommendation from our realtor Anita Kramer-Carlson. We were a bit nervous due to prior bad experiences, but let me tell you, Jeff was phenomenal! We came …
I have been in communication with the company and have kept calm and have been respectful. One month of nothing being resolved. To have a company have more than one person involved in a issue with a payment received and signed for from …
Moreno team is the bes.t very patient and professional in that process and working to get our house thank you RUBEN n ELSIE for been good human beens I would recommend Moreno team to anyone n I will very fast n professional process from my …
Every time I try to log in it never recognizes my user name/password and I have to do a forget password. When I call the 800 number I have to dial multiple times because it the call fails. Customer service is ok. Making a payment online should not leave me extremely frusterated😏 …
Aldo Del Giudice – DO NOT USE!!!!!!!
This entire experience was the worst thing I could have ever imagined dealing …
STAY FAR AWAY. My experience with the local Planet Home Lending office was great throughout my buying process, but that is where it ended. My experience with Planet Home Lending’s main office and customer support over the last two years of …
My wife and I were extremely pleased with the service we received from Brian Beck and the Ed Hoffman team. The process was smooth, quick, and professional. Brian kept us informed throughout the whole process. He was friendly, courteous, and …
Bill Chu is the epitome of what being a professional is. He is a subject matter expert, he has excellent communication skills and actively listens to his clients before presenting a pathway forward that is agreeable to his clients. Highly …
Jason got us the funding for our first home! Day 1 I knew Jason had a solid grasp of his job and wanted to get us in a home without breaking the bank. Day 1 the pre approval. Jason does a complete consultation on debt to income ratio and is …
You guys did an amazing job helping me and my wife find our dream house. Very well spoken and helped us through the whole process. You guys also did an excellent job at keeping us informed. We highly recommend
Planet Home Lending in PR uses an intermediary that is the worst thing in this world, slow and too bureaucratic, good PR, what more can we ask for. I have not lived in PR for many years, I am not used to this type of lousy service since in …
I am never ever one to leave reviews. Before closing, the previous person I was working with made mistakes and then left the company so all of those prices were “accidental.” Annoying but okay whatever-we fixed it, okay fine. And then as …
We worked with Bob he was incredible. He was able to make our mortgage happen where other lenders could not. We are self-employed and veterans so things go a lot different as far as getting things done quickly Bob knew what he was doing. He …
Best company to work with. Jessica Furr and her team can work miracles. We had issues with our first lender, and we thought that we will not able to continue the process. Jessica picked it up immediately and she did in a few hours what the …
Andrew and David went ABOVE & BEYOND their call of duty to get myself and my fiancée to become homeowners. We started our quest over a year ago in July 2021. Over time we consulted with multiple loan officers (6 to be exact), provided each …
Miguel was great from the start, he made sure me and my wife were comfortable throughout the process. As first time buyers we didn’t know what to expect. He let us know from the start the things we would need to give attention to, to put …