EZDriveMA is the new Massachusetts electronic tolling program that operates without toll booths, barriers or gates, allowing traffic to move freely … See more
Read More| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
27 Midstate Dr, Auburn, MA 01501
This place helps people who having problems with their E-ZPass.
WORST SYSTEM EVER!!!!!!!!!!!!!!! PLEASE PAY THESE PEOPLE SOME MONEY SO THEY CAN ACTUALLY ANSWER THE PHONE!!!!!!
Website SUCKS. Like the roads in Mass do.
Very helpful when I called about a bill.
The old man in there was very kind, nice and helpful.
These are the rudest people I have ever dealt with period
customer service is awful! So rude.
Rudest woman I have ever encountered here completwly6 unhelpful
Very very worst service. Not attending the phone…not even responding to the fax…very bad
Customer service at its worst . Thanks for hanging up on me
Great experience. Solved my problem immediately;
Absolute worst customer service I have ever received .
The wait time is out of this world. Hire more staff.
Impossible to get my questions answered by a live person.
spoke to Andrew, he was very helpful as well as knowledgeable.
Hate the automated phone system, no way to get out of it. GRRRR
Awful customer service. One of the worst I’ve ever seen.
Cant even log in to account. This is a typical government run service, flawed and broken.
you guys are honestly just so money hungry it makes me sick. i don’t know how you all sleep at night.
Might be the worst dial by phone directory ever. Impossible to talk to someone.
Cant reach anyone! Keep sending a bill that’s been paid
One of the worst customer service in the world
My bill $13.70 I pay one line it cost 88$ how come
can i rate a ZERO? The incompetence is overwhelming
It’s slow going but the people are very nice. Just bring a book.
Customer Service? Yea, I feel like I just got “serviced.”
The people working on the phone line might as well be automated response recordings.
Pathetic excuse of a customer service representative, terrible interface design, poor website design.
antiquated technology, rude staff, ridiculous fee’s. Welcome to Massachusetts.
Waited a hour and was still holding for someone to answer…
Phone call was answered quickly; problem was resolved quickly and courteously.
It is so difficult to reach someone on the phone especially when you need help with a live person and not an automated answering service.,
For the most part it’s been good , but not great.still have it been yes.
The automated service is horrible. It said that customer service was closed. It was 6:30pm. Then it gave the hours that said it was open until 7.
Quick in and out, the lady that helped me was truly nice and pleasant.
They never get this call. What a dumb place. Few places in Boston that drives people crazy.
this is a state of MASS center !!! WHY CANT ANYONE CALL THEM THEY ARE GETTING PAID BY THE STATE WHICH MEANS US OUR MONEY TO DO THEIR JOBS AND ANSWER THE PHONES !!!!!
Called for additional transponders & got them on the way good job
My experience with Angela in customer service was great
I was on hold for 40 minutes to hear can I help….disconnect…..
This is really a third world country service. I have an automatic checking payment with them and I still receive
Ive been calling and emailing them for days, no return email and I keep getting hung up on!!!
terrible…not worth it. so inconvenient if you need to reach them for anything…I have been on phone for 30 minutes…
E-Z is in the name. This was an incredibly difficult experience. The worst.
Awful witch of a woman yelling at me before I even started telling her my problem, also continuously asked me questions extremely rudely only to interrupt me and not let me say anything.
Most aggravating robo phone system I’ve ever encountered.
I have no problems whatsoever very personable I try to go when it’s not busy
Never, ever had a problem with either EZPass nor CS.
Attempting to reach customer service by phone is almost impossible. The automated system needs to be replaced.
Fast, efficient service! Went in and got 3 different things taken care of in 5 minutes.
What a horrible experience with customer service calling it a nightmare might be a compliment
Wow! A DOT with a great personality and a desire to help. The young man that helped me was phenomenal.
Worst customer experience I’ve ever experienced in my life.
Very easy. Pleasant employees. Do not go at 6:55pm. Thanks what the withers say. 😜 …
I have been on hold for 170 minutes and now there closed . What a joke !!
Was able to get a representative by dialing “9” , but no help there… Worst service I have ever gotten from any provider ever !!!
Have had very friendly and helpful staff when calling the customer service phone line several times.
Bad customer service..with the runaround automated service robot people..
The lady who answered my call was nice but this place is so understaffed. It took forever to get an answer.
A monopoly on the highways so they treat you how they want. Horrible customer service. If this was a business they would have gone under long ago.
Poor customer service, so sad what all they care about is money even during pandemic. 👎👎👎👎👎👎👎 …
No one pick up the service phone number!!!
No one pick up the service phone number!!!
No one pick up the service phone number!!!
Had a very easy time getting in and out, the employees were helpful and courteous, and best of all it maybe took 10 minutes.
Service centers are closed indefinitely. Agents can’t do anything to help because they are working from home. Pay by phone keeps shutting down.
Website horrible customer service by phone horrible. Trying to get a new transponder for a broken one almost impossible
Super fast service.
The people there look unwelcoming and had an experience with my friend, where they kept refusing to render service and telling us to move to the next representative like twice on the same day,time and moment.
Ez pass is a scam after one year my $300.00 worth of tolls is now $806.00 that’s over 500 in fees what a scam
Very nice and helpful from updating billing, vehicles and email. My experience was outstanding and professional
Very quick and helpful support, got my EZ-pass account set up and device installed no problem!
Horrendous. AVOID THIS AT ALL COSTS. You’re better off having rolls of quarters in your car than using this service. It will cost you more time and money to use them.
I called with a problem I thought would be thorny but the customer service rep just sailed right through the fix! She was great. Awesome service.
Biggest waste of time trying to contact these people. They don’t answer the phone or respond on the online chat.
the website is difficult to navigate, I’ve been trying to update my information for weeks…. if you want to get paid than make the site user friendly!!!
Absolutely horrible customer service. The people I have dealt with have no idea what they are doing. This agency needs to purge their workforce.
I know it sometimes seems fashionable or whatever to bash government services but these guys at this location are great! Fast service with a smile!
Worst customer service experience ever. It takes forever to get through to a live person.
The representatives are rude with no empathy whatsoever.
Take a whole day to pick up the phone worst experience ever and it happens more than one time .
Worst Customer Service. No Doubt. Non value add state agency. (and I am a left leaning Liberal:-) )
After reading several negative posts I would guess there must be new management because in the past couple of weeks I’ve had a couple of transactions that were somewhat complicated and could not be happier with the helpful and pleasant responses.
People here are disrespectful. I called to ask a question about a bill, and they wouldn’t explain to me. The lady who attended me by phone just said that there was no refund, and I want a refund i should close my account.
Waited zero minutes and spoke with a really friendly and knowledgable person. Was a very refreshing change from dealing with EZ Pass on the phone!
No kidding, signed up yesterday, figured id get a email conformation, didnt called automated line, she kept repeating the menu instead of an opperator or someone human
I was shocked based on all the bad reviews to have my call picked up in seconds and to have a helpful associate on the phone! The new site looks pretty good, too.
Attempted to call due to “Call EZ Pass” message when exiting the Mass Pike. The message is “No Routes Found”. What does that mean exactly? I would rather have a busy signal so that I know I should call at different time. How dumb!
The worst! You’re on a 40 minute wait on the phone, then they tell you to go online, then online tells you to call…. you email and you get a response saying undelivered. No one knows whats going on, but they don’t care because they get your money either way!
Can’t ever get a person by calling in. If you want a person, you should be able to press 0 or *. Ridiculous, but typical Mass DOT awful customer service.
I am never sitting in toll lines again!
Every state up and down the eastern US either uses EZ Pass or accepts it and charges your EZ Pass account. And it is free.
They keep charging a car I don’t have or own to my account because of their inability to distinguish 2 different license plates with same alphanumeric but in a different sequence.
I was happily surprised at the great service and knowledgeable staff…I thought I was going to be in for nothing but frustration,,,It was a busy day I guess and the wait was about 25 minutes but when helpfulness and courtesy is extended it made the experience almost pleasurably
Vehicle stolen w/ transponder. Account inactivated within 5 minutes. $8.50 due for lost transponder. 😋. Thank you Crystal, for your help. …
I don’t know why these people have such a bad rap. Every time I’ve dealt with them they have been professional knowledgeable courteous and I usually don’t even have to wait on hold that long.
The representative was so rude that I asked her if she is a live person or an automated machine. Although she solved my problem, I wish she could sound humane.
Terrible, they are stealing money from your bank account even if your car was in the garage for a week! And when you ask about proof they say ” no image is available “.
I felt Totally Ripped off and abused by these people, I have the transponder and still have been charged fees, late fees and all kind of charges, without having no chance to dispute or negotiate, I rarely drive at Mass Pike, I work really …
I don’t live in MA the truck that I keep getting billed for isn’t in my name, and the plate no longer exists. Stop your nonsense billing and wasting of people’s time. This is Criminal.
I’ve been in this place four or five times and never had any issues. The staff has answered all my questions and addressed the changes to my E-ZPass without problems every time.
There are many choice words I would like to use about this experience. In briefly reading others reviews they summarize well the teeth pulling hassle this was. I’m leaving this review in hopes the review avg. drops down to 1 star
A very poorly run system. Software needs to be upgraded to cross reference properly and make paying easier just by plate not invoice.
They are too bad and rude no healper people when you ask them faver.and they charge me twice for the same bill ane as check and the other regular online payment
E-ZPass is a scam. I have received the same bill from these clowns 3 times (a bill which I payed) on a car that was scrapped 4 years ago.
Horrible this is obviously a a goverment scam they keep sending you Bill’s even tho you paid it and keep charging even if u not driving we need figure out how to shut the frauds down
Almost as bad as Comcast. If you send in your transponder for a new one after 8 years, beware that they will almost always identify it as “defaced” in order to charge you for a new one.
Constantly charged for driving in Mass when i live in another state. Impossible to get an explanation why. Wasting my time trying to dispute charges. What a nightmare. Good job massachusetts.
literal piece of bad things. they don’t care if you’ve had credit card fraud on your account and thus your ezpass account went negative. they will still give you fees. taxachusetts.
Travelling on 90 East, three lanes la traffic reduced to one for road construction but yet, there was not any construction or crews out?! Why cause the slow down and traffic on a Sunday evening. If you are going to charge tolls, at least keep lanes open.
Went at 5pm on a Monday, opened a new account, no fees. Was in and out in under 10 mins. Lady that helped me was very nice.
Had a transponder on my windshield of my car for almost a year; Ezpass doesn’t link my account and charges me $300. Massachusetts doesn’t allow charges to be reduced. Purposely broken system to reach into everybody’s pockets; typical Mass.
online experience is a joke. how many passwords, usernames, pins, emails do you need? My bank doesnt even ask for this much verification.
Can never talk to a real human being, poor customer service, they want are money but no human being will answer the phone next call will be sent to are governor
Went in to sign up for an EZ pass, quick, painless and the staff were super friendly. I think most people reviewing this place are mistakenly reviewing the EZ pass call-in line. If you have to go to this location don’t let the bad reviews scare you.
both websites and phone call doesn’t work. Keeps charging fees. Just few service centers available, and some of them are closed for most of the time.
A one star is too high. I am trying to contact an agent to get a new transponder and have tried calling for 3 WEEEKS. Only get into phone automated hell , If they want people to use this. they need to have someone answer the phone
ZERO STARS FOR ONLINE SERVICE.
I have a master’s degree and speak two languages. This website is disfunctional and doesn’t allow you to effectively open a new account to attain a transponder.
Thompson CT resident (right over the damn border)- Got some violation in June which I was unaware of because I am 100% sure I always us my EZPASS for every toll. Went to California for 4 months, came back around xmas time, and saw I had 2 …
Answer the phone quickly, got the job done once I choose right # to push. FYI call #9then #9 agian
Ugly service. Crazy automated system. No way to talk to a HUMAN. If you have a problem not listed in the automated system, you’re screwed. I just wanted to pay a $1, a stupid one dollar. I spend almost 20 min on this stupid automated system, without being able to pay the $1.
Went in today at the Auburn location. A bit of an odd tucked away location.
Very fast/quick service.
Answered all my questions. …
Representative Chris was helpful & understanding of my dispute with ez pass. Everything was resolved. Other location & telephone support lacked knowledge and willing to understand the core & cause of the problem.
The worst customer service ever. My agent was not helpful at all and he had the worst attitude – I believe his name is Andrew. If you hate your job so much, then maybe go find something else to do. I’m sure you don’t have an MBA or …
Have had to call three or four times in all the years I have had a transponder. Two of the times were in the last month. All interactions the customer service rep couldn’t be more helpful. Even remembered to mail me some new stickies when I asked for them because my old ones were not adhering.
Hold time was about 5 minutes (not too bad) and service representative Chris was friendly and knowledgeable. The computer system she was working with gave us the answers we needed quickly.
If you ever get onto the Tobin bridge going southbound, you will have no way to exit before a photo of your license plate is taken and you are billed for a toll violation by e-zpass. When you look online to find a way to pay for the …
Laura went above and beyond to help me sort out some fines that my lease company had failed to inform me of in a timely manner and were preventing me from renewing my registration. No wait time at all. So glad I went in person. Thank you!
THE WOMAN ON THE PHONE HUNG UP ON ME THEY SENT ME A LIABILITY INVOICE AND I HAVE NEVER GOTTEN A PREVIOUS INVOICE FOR IT TO BE “LIABILITY”. I WORK IN MA AND AM TREATED LIKE SHT YOUR STATE WILL BE THE NEW CALIFORNIA,A LIBERAL SHT HOLE. YOUR …
So I know I need to have my device in my windshield, but this has not stopped MA Ezpass from charging my NY Ezpass account before, but when a customer states they have not received a bill and are willing to pay the toll, the late fee should be dropped. I am so glad I set my account up with NY vs MA.
This is the worst.
I have a transponder and the Mass Dot center makes a killing on violation fees even though it’s their fault that my transponder which was paid in excess of …
Miserable, the first person hung up on me once I finally reached someone. Second, time I was asked a bunch of questions, only to be transfered to another department that asked me the same exact questions, only to be told that there is …
If I could give E-ZPass MA zero stars I would but that wasn’t an option. I have relentlessly tried to appeal a violation since September 2014 (1 week after receiving the violation in the mail) but have not received any responses, and have …
This is a place that excels cheating out of others’ money and causing constant pain. They deliberately cheat me for late fee when I just received balance due for the FIRST TIME! And the balance was $1, but the late fee was almost 30 BUCKS! Unbelievable!
Terrible accounting and billing practices. Funny how they always get their money to the last penny … and then a multiple! Quick to give you a suspension, which will run you about a grand per crack to fix. Evil-doers.
FRAUD!!!! They said they sent me invoices to an old address. But they miraculously found the right address and it was a collections charge?! I paid $86 for a $3 charge. This is the biggest scam I’ve witnessed MA RESIDENTS BEWARE
Rude people… trying to correct my 83 year old dads information on his account. Continuing to ask me for his OLD PIN number … he doesn’t remember that it was years and years ago. Stuck on that piece of info that will never be found .. …
Very Frustrating!!! called in at 4:25. Spoke with 2 people after waiting of course. Put me to the final person to help me pay for a violation in appeal. After 38 minutes 31 seconds a voice massage came on and then it hung up on me. Now it …
I believe EZ pass is so convenient, until you need to get a receipt or add money to your account. The phone number has now way of getting an actual human on the line. Every option leads you to the website, which is wordy and lacks flow. …
if I I could give this place 0 stars I would, extremely understaffed and rude staff, I waited on the line for an hour waiting to be connected and the lady on the phone told me she couldn’t access the account because it is under my dads name …
BS covid concerns, need appointment to pay, made me wait outside until exact minute. Late fee charges are compounded daily. What a s*it show
Ezpass generally sucks. You can’t just get the money taken out of checking account, instead it goes into an Ezpass account and gets deducted from that each time you go through a toll. There are a few options for that account, you can put in …
Owen made a stressful situation much more tolerable. He explained the whole process of appeals and shared his opinion on the situation given his experience with NOL fee appeals and reimbursements. Owen was great.
Tried avoiding the customer service center due to all the negative reviews. Filled out and mailed in all forms for what I needed and never heard anything back. After a month, I called and after waiting on hold got ahold of someone who said …
So my wife make mistake to pay a bill from Philadelphia but she send the payment to massachusetts and I try to call them waiting time is over one hour and the guy tall me he can’t do anything so I tall can I speak to your supervisor he tall me no and hang up on me
I combed through the EZ Pass FAQ looking for my answer. It wasn’t in the FAQ as a question. Tried dialing the 877 number – could never reach a live person – automated machine for Q/A did not relate to my question. Could not even reach a …
After paying my bill for a toll from 5 months ago I’m still getting bills in the mail. Then they think it’s ok to tack on another 20 dollar adjustment fee. Absolutely awful system, wasteful, inefficient and straight up fraudulent.
God awful customer service can never get a hold on someone. Typical trashy automated system Massachusetts and businesses use. I used to set them up for a living it isn’t difficult yet everyone makes them to complicated and long. Just hire …
Horrible no humans in the phone just automatic answering machine. And if you ask to speak to a real person forget it. Am sure even if you get lucky to talk to one they will have no clue what you are talking about. Had a unpleasant experience which SSN office representative and this one is even worst.
The Customer service is absolutely unprofessional. Once connected after 45mins to 1 hour wait the rep. Greets with attitude with no proper helpful tips or solution to help the customer.
CS Rep would not listen to me when I said that I could not log into their site to pay by plate. The site keeps coming up saying that the URL cannot be found. She argued with me saying that she could reach the site and it was just my search …
I have nothing except great things about the people I’ve dealt with at EZpaszMA. I’m also very happy to see the Sunpass in Florida change to EZ Pass. Finally they’ll get their act together in FL!!
Charged for a toll based on an incomplete plate photo when I do not live in and have never visited the state. To submit a dispute you have to agree to jargon that says, “You agree that the good faith determination of MassDOT with regard to …
Ezpass and pay by plate have the worst costumer service! They don’t deserve 1 star is zero star ( you can not post this comment without giving them 1 star) After I receive the invoice I did everything they ask me to do to solve this issue! …
Can not claim my own vehicle without visiting in person. Some one other than me registered my car but for some reason I need to drive to the state to prove I own my own car registered in my name. They are a joke to say the least. I am glad to pay taxes so they can waste them.
The experience was easy and pleasant. The automated script did its part to get me to a VERY considerate and patient person. She answered all my questions. I was able to complete the task I called for, plus several others while on the phone.
Customer Service at the Charlton rest stop was so unhelpful. She acted like I was only bothering her. Very dismissive of my concern.I talked to someone on the chat. Could care less too. This system is rigged against tourists and rental …
Horrible, Horrible, Horrible Customer Service. We have a corporate account and after jumping through 20 hoops, multiple phone calls and spending hours on the phone to find out how to move a transponder from a newly merged company to our …
9-5 only 3 days a week! come on now highway tolls are a huge rip off. You could at least pay someone to be there for the drivers when we actually need service. Oh wait tolls would prob go up! 🚶I’m walking. …
Website can’t be found. No e-mail address to contact them after they sent me an e-mail that my credit card expired. Unusually heavy call volume and so they disconnected me after suggesting I call back. Which I did. 3 times. Was so much better when it was just MA’s own FastLane.
Wish I could give negative stars. Authorized a replenish amount of $10 looked at my account today and they took $40. Overdrew my account. Seems to be a reoccurring issue with them. My accounts had $100 on it for past year because I never …
Worst customer service I have experienced, I have never written a review before but felt compelled to do so. After holding for more than an hour each time, all the representatives I spoke with were not only unhelpful but rude as well, …
I was know place that said tll road.dont go on toll bridges.all of a sudden i get a bill in the mail saying i was on a toll road. you send people bills for driving down the street.she claims thier are signs everywhere. thier was no signs …
After Recieving a violation I had to spend 30 minutes trying to get through the automated machine to fill out the appeal form, then I had to call 2 more times to get the wrong email twice to send the appeal. After finally not getting a …
Every time I call each rep is very rude. They’re supposed to help us instead of making us feel bad for asking simple questions. EZ Pass should hire representatives that are willing to help out their customers. Every rep I get are extremely rude and complain each time I ask for assistance.
They are working remotely from home everyone . They answer my call pretty quick . The lady was really nice to me . I got lucky lol thank god
I live out of state and travel to Massachusetts several times a year and always rent a car. I wanted information on leasing an EZ-pass transponder in my situation. I talked to Elisha and she was very professional, knowledgeable, helpful …
Great experience. My expectations were low as they are with other state agencies but Andy was extremely thorough in his explanation and willing to answer all my somewhat redundant questions. He gave me a printout with the details of our …
I have requested help, and in 6 months of trying to communicate with EZPass, I have not found anyone who can fix their mistake. I rented a car in June, and used my own transponder in the car. I picked up the car at 3 pm, but EZPass charged …
Waited twenty minutes to get through to an agent. Spoke with someone who identified themself as “ree.” I wanted to update my information with an agent and he just put me through to the automated system. Did NOT even ask IF I wanted the …
I wish I could give them 0 stars. I was driving cross-country to move from MA to CA and asked how much I should add to the account in order for it to work all the way there. The rep told me to put the standard to $60 and have it load up. …
Stopped by the Auburn location and had an older woman (white curly hair) who was completely rude and unhelpful. She told me because I lost my previous transponder when trading in my vehicle, then i moved my license plate to a new vehicle, …
It is difficult to get from the automated phone system to a real person. Pressing # a dozen times finally got me on hold for a person, who transferred me to another person. Kathy was very good at answering questions and taking my …
worst representatives ever! all of the old lady should be replace. im sorry if you can’t understand me, such as shipping date, or expected shipping date, and the music on hold is awful. this is the worst call I’ve called. it always says, …
Read the rest of the reviews. This operation is, surely, scamming thousands of people. Beware the ‘Pay By Plate’ system, most of all. You can prove that it was fault on their end, and they will both deny your appeal and try to charge you …
Would give zero stars if possible . These people are beholden to no one. You aren’t a customer to them and they are completely unwilling to work with you. I had a past due on my plate even though my transponder was current. Now I have a …
I went here on Tuesday after a holiday. Worst idea ever, the line was out the door. I came back on a Friday morning and there was no line. I spent 10 minutes here to add a new transponder to my account. I had the best service possible from …
Get your things together! Your online systems are constantly malfunctioning. How can anyone keep an account in good standing when your website doesn’t even function properly? This isn’t 1995. Get a clue!
I have been sent 4 bills. I don’t live in Massachusetts. I am not paying the bill!!!!! Anytime I call, nobody answers. Figure your systems out already!
No customer service at all and it’s very unprofessional. I’ve work in servicing customers for decades now and never have I witnessed such bad customer service from a call center. I called and spoke to two people one named Natheus and one …
Went to Auburn twice in 2 weeks to have EZ Pass transponders tested. Went late mornings on weekdays. Was in and out in about 5 minutes. Customer service was fast and friendly. One transponder was 15 years old and was defective and replaced. …
Spoke with Kiyen today regarding a stolen transponder. He was awesome. Professional, polite, caring and helpful. He is sending us a new transponder and cancelling the old one. He said, “the good news is that no one has used it.” Thanks to Kiyen!
I am from Florida, and not being able to get my mail for the pay by plate system I went there. It easy easy to find and in a good location. The people there were friendly and most helpful and got every thing done. The E-Z pass system was explained to me consequently I left a transponder as not to have the same problem again.
It took me two months, four phone calls, and three emails to close my account, all after mailing in my transponder and close account form AND submitting a close account request through my online account. When I asked one representative why …
I was planning to drive to Auburn today to get help with an issue with having more than one account. I had called once before and the person couldn’t help me. While looking for directions, I noticed the CHAT button and decided to use it. …
Poor interface design and customer experience. Can’t get to prior month statements to do expense reports. Have timeout issues all over the place — I have to think this was never tested for full customer load volumes. FRUSTRATED but have …
This is for EZ Pass customer service system in general. Zero stars. If you lose your account number and pin, there is NO way to recover the information either online or by phone, regardless of having transponder and vehicle information, …
I just paid off the debt on my account after owing 290 bucks. I don’t mind paying for anything that is wrong on my behalf and I understand it was ongoing 8 months ago however I’m not sure why they seen me constantly use the ezpass service …
After being on hold for 30 minutes, someone answered in a bad mood. I explained my concerns and after not wanting to help, they hung up without a response. Terrible customer service.
Due to an issue with my EZ pass transponder, I contacted the customer service center. And some named John did a excellent work; he provided clear explanation, solution and follow up service to ensure i receive a new transponder ASAP.
Took 2.5 hours on the computer to finally get a transponder. Kept sticking on pages and would not proceed. so finally after getting the transponder ordered I logged off. So I tried to log back in to see what would happen. You guessed it, …
Just spoke with Cheri at EzPass and she was very cooperative and had a good experience. Started with the automated service but that couldn’t help me so I asked for a represenative and within 2 rings the phone was picked up and she advised …
Least helpful customer service representatives l have ever had the displeasure of speaking with. Inept, uninformative, often rude and disinterested in actually helping you. They do not always make record of what you call to resolve …
Hello Everyone I’m not sure why I see so many negative reviews posted here. I was blessed to meet a wonderful great representative named Andy. When I first got in I only had to wait 2mins in line which was great being that I live 1 hour …
You ever get one of those orange envelopes in the mail that says in big bold writing “suspension of registration will result from non payment. Do not ignore.” Why does the commonwealth of Massachusetts treat its citizens like criminals simply for using a toll road? I don’t get it.
I was pleasantly surprised how quickly the lines moved and how professional the workers were. I had a few issues and returned 4 different times and each time my issues were resolved. They are nice but not overly nice, which for the type of work they do, that’s perfect.
After reading the reviews, I was a little scared to call, but I had no choice. I was so pleasantly surprised by the wonderful customer service I received from Kiyen. He was super friendly, knowledgeable, and 100% happy to help me. He made my day. That was one of the easiest things I’ve done in a long time. Thanks, Kiyen!!
I updated my account information in person at the Auburn EZ Pass customer center with Owen. I also asked Owen to test my transponder since it was old, and I was concerned the battery might start to fail – the battery was still good after …
Never seen a service so poorly run. Website is broken. Links take you in loops. I tried to use the online chat and no one ever replied and send an email request only ended up with a return email stating that they can’t do email at this …
Awful customer service, being charged a .60 fee for Invoice fee, which has never happened before. Woman told me it’s normal, which it is NOT. She hung up on me when I said I’m going to dispute this matter. Good good EZ Pass MA
Awful customer service. I need to show up in person to reset my password? What a bunch of useless bureaucrats.
I received a past due invoice in the mail, without receiving an initial invoice in the mail. I called to try to get the late payment (of a whopping $1.40) waived and they couldnt do that because they said the initial invoice was mailed to …
Have to deal with charges on my account that happened by mistake. Having a toll road in general is unethical considering all the excise tax and other vehicle and gas taxes we pay. Now you have to deal with phantom charges and the refills …
Have been on hold for over 1hr and a half. The phone went dead a few times without the call being dropped. One of the times someone picked up but put me on hold again without letting me know she was doing it.
We kept getting bills for a plate belonging to a car we sold YEARS ago. The image of the vehicle had the same letters & numbers but in a DIFFERENT order. It was also a TRUCK and our vehicle was a 80’s SPORTS CAR… We fought the bill and …
I’ve never had an issue but if I did I would take it to the State Attorney general’s office. Maura Healey has no tolerance for injustice and/or incompetency when it comes to bureaucracy. Also I’d be calling in to Jim & Margary on WGBH when they have Maura Healey or the Governor on.
Getting bills in the mail for my motorcycle that hasn’t ran in over a year and is sitting in my shed. But apparently 2 weeks ago they claim I was on the mass pike with it.
Representative Name – PAULA
ID-7578 …
I have to say that this program is the worst I have ever seen. When I made arrangements for my speed pass the lady said I could come pick it up on Thursday, although there were 3 people that could be seen through the window they would not …
Don’t enjoy writing such horrible comments but EZ-pass should change their name to Difficult-Pass. Customer service is hard to even get to and the online sign-up varies for one state to another. When adding a rental car they don’t have all …
Trying to pay an invoice….can’t pay over the phone because all the reps are WFH. Can’t use the automated phone payment system because it’s “unavailable.” Can’t use either the Pay by Plate website or the EZ pass website because both are …
To the woman that picks up the phone she needs to look for a new job s
Ezpass system is useless. Can’t look up what you owe unless you have an invoice number. Can’t look up what you owe to other states by your license plate. You NEED an invoice to even see where the charges are coming from.. Ezpass system is useless. Charge us all that money to travel, but they can’t have a system that makes sense.
I should give them -1 if I could. They took $1,010 from my company account when the average use for last month was $414 and I still had more than a hundred positive in the ez pass account. I tried in the past to resolve issues over the phone and they have really bad customer service.
If I can give them a zero star I would, worst customer service, but what else can you expect from a liberal state. I sent them my transponders (2) wrapped in foil with a note stating that I wanted to close my account. They received the …
WHy is an appointment necessary…???everywhere else things are operating as NORMAL but our Massachusetts government seems to think they are special and have special rules. Fire them ALL
Absolutely TERRIBLE customer service!
I use automatic bill payment and recently switched credit cards. I called …
I drove through the state of Massachusetts unknowing of the cashless tolls. Before I left my home in New York I was billed a little over five dollars apparently for using a Massachusetts highway but I reached my destination I became ill and …
This is not even worth one star, but since there’s nothing lower, one it is. I just got off the phone with someone named Brianna. I clearly explained that I was not able to get into my account, as I no longer remember my password or pin …
I was on hold for 30 minutes only to be hung up on because I was asked for my account number and I said wait one moment. Not even 30 seconds goes by and I was hung up on. Whoever hung up on me, shouldn’t be working in customer service, and your service center was terrible to begin with
I called, got through within 2-3 minutes and the customer service rep was great! He helped me unlock my on-line log-in, he helped me determine that all my recent toll charges were on there since I was using a replacement vehicle, and he …
Worst customer service. On 5/13/21, I received an invoice for 3 Mass Pike tolls via Pay By Plate.
License plate on invoice was not mine. I tried calling, waited 45 minutes on …
IMPOSSIBLE TO REACH if you forgot your password, even though you have your account number. Second notice received and I can’t pay my E-ZPass.Why don’t they want my money. I have been on hold 2× today for over an hour each time. Oh well, I will have to wait and see what their next step is….
Came at 2:05 for a 2:15 appointment. There were 2 men sitting in the only seats in hallway the crude receptionist instructed me to sit and wait for my appointment time. Receptionist is a joke and so are the accomodations at this facility
By far the worst customer service ever! After trying unsuccessfully multiple times to log in, I called and waited 45 minutes, then the woman that answered hung up on me. All I wanted to do was record my new credit card number as the last one was compromised and cancelled. Unbelievable!!
I can safely say that it’s just as unpleasant to work for them as it is dealing with customer service—or lack there of—when calling in. People who train have no personalities, form cliques, pick favorites and fire people over the dumbest …
Ive been emailing calling and reaching out online for customer service. They keep me on hold for 30 mins and then drop my call. They have not responded to a single email and no one responds in the online chat. The worst run organization Ive ever had the displeasure to be forced to work with.
Went on Monday was a closed sign on the door. Went back Tuesday not open. Went back Wednesday sign saying need to make an appointment. Thursday yup closed again! Tried to log on said I needed my account# I haven’t gotten a statement in years don’t know my #. All this to add $ to my account for a trip. They can bill me.
Ok pandemic should be over, and workers should start coming back to work.using the 1800 number is useless. Can’t ever speak to a live representative, and automated system is not letting me put money on my responder.
Horrible service. Just plain horrible service. It has nothing to do with more or less power to the gov. Just plain horrible service. I was not able to get through and update my payment information after I called more than 5 times. Every …
More accurate rating would be -1. Unnecessarily stressful experience trying to pay my bill. Reps cannot take PMT’s that aren’t an e-check. If you do not have the invoice in front of you or lose it then you are screwed. The website will not …
Horrendous customer service. I waited an hour on the phone on hold only to be told they could not update my payment method. The website was absolutely no help.it’s convoluted as it can get. I am at the East Boston location right now where …
I read all the reviews and it did make me feel a little better knowing that I’m not the only one who had a horrible experience.
However, I never did get to speak to …
Worst run business in America. I would give negative stars if I could. Account has been locked for 6 months and trying to unlock it is like trying to break into Fort Knox. I think they quite literally only have 1 employee and she is useless.
Had a bad situation to resolve in order to renew my license. Waited in line on hold for good 30 minutes before someone answered. First representative pulled my account and as she realized thebalance was high she makes a comment to someone …
Went through two tolls on 12/20/2020. Should have received a pay by plate toll for $2.00. I received toll charges of $5.90, one toll was counted twice, plus late fees and fines, despite not receiving the invoice until after the due date. …
If I could give a negative star I would. Waited for a long time to get someone to talk to. I was just trying to validation the spelling of the address and the customer representative just rudely hung up the call on me. What a fantastic customer experience!
I have a NY ezpass and it ALWAYS works in NY after 15 years…traveling to MASS and guess what….get one of those toll by plate bills…. …
What a collosal waste of time. I have my transponder number, but not my account number. My email address and transponder number should be enough to unlock my account. But it isn’t, so I had to call. After 20 minutes on hold, the line went dead. I just want to update my credit card payment info. It shouldn’t be this hard!!
Worst system and customer service ever!! Waited 45mins to get through, this is after trying online chat 3 times and being “disconnected” after 10-15mins of waiting. Representative picks up says hello, I say hello, and he proceeds to hang …
This website and customer service experience on the phone is in absolute dire need of some management. I’ve been trying to login to my account to view billing for 30 minutes but the site freezes over and over again until there’s a timeout …
THE MORE POWER WE GIVE THE GOVERNMENT, THE MORE WE SUFFER…while having money on my pass they sent me a bill for $3. I called them and waited on the phone for 35 minutes the first time and lost patience and hung up. They then sent me a non …
It has honestly been the worst experience trying to resolve an issue with them. If I never have to deal with this process again in my life I will die completely and utterly happy. There are terrible wait times for phone calls. They do not …
Pam at the Auburn location was courteous and attentive. My only negative feedback is the fact that no one ever picks up the phone when you call. Wait time is very long. Emails are also never answered. …
Wasting so much time because “I have to get this resolved ” or they can revoke your registration and just keep raising the fine/fee. I will not get compensation for my time trying to resolve an E-Z Pass mistake. I’m a Vet so my plate comes …
I accidentally canceled my appointment after I had checked in and told to wait 10mins.
Attendant was nice enough to stil let me resolve my issue …thanks
Called and was placed on hold for over an hour. Decided to drove down and was told appointment only. Mind you one worker was at the desk with no one. Reason I came down…received a bill in the mail for $1.20. I have had an …
On Wednesday I spent 45 minutes on hold. Finally someone picked up and the agent asked me my transponder number. Then the phone call dropped. …
Once again terrible experience at this location. The person on duty told me to go home and do it myself online. When I said that I had tried and was not able to update the information. He looked up my account and said everything was good …
I’ve been calling , and waiting on hold for hours , for MONTHS. I’ve emailed.. The problem is that I payed my toll, and I have the confirmation number, but they keep billing me! AND charging interest!! Does anyone even work here? There is …
Ricky the employee is an a******!!! I reported him bc how bad he does his job and how poorly he handles basic job requirements.. glad im done ever going there.. people like him need to be trained on what real customer service is.
After trying to resolve an issue via the phone several times, I was told I would have to go into an office. On 9/13/22 I made an appointment for the Auburn location. I checked in and was called to the counter by Matthew (7179), first …
I would do a negative review if I could. I have an under $6 fee for EZ pass which I do not have but they make us do they mailed it late I paid it fifth third party which cost over $3 more than half of the original Bill and then it took …
A month ago I was told I had an overdue balance due to an expired credit card, so I updated it and paid SAME DAY. Today I got another invoice with tons of late fees and admin charges. Apparently for EIGHT YEARS I’ve had an outdated license …