Solstice Benefits offers affordable dental and vision plans for individuals and families. Dental, vision & life insurance coverage for employers. See more
Throwing your $ away with this plan! Here is the letter I just received from my well known and fantastic dentist who has been around. he’s been trying to get approval on “covered” procedures for 6 months now for me. Looks liek I’m not …
The customer service representative was very professional polite and willing to help me in my time of need and all the questions and assist me with my problem immediately
Called to inquire about dentist in my area that could actually help. Emilio took my call and was extraordinary. Wished all employees gave the same type of customer service
The first time i called tney answered the phone to take my money. Now I’m calling again to ask about my dental card and whom my providers might be no is answering. About to pay them visit in there office cuz this is utter foolishness. Certainly NOT PLEASED AT ALL.
The member I spoke with was able to answer my questions. She explained in detail the statement concerns I was calling about in a friendly and professional manner.
I spoke with a representative Samantha Mercado and she answered all the questions I asked and emailed me all the information. Very happy with her professional phone skills. Thank you
I requested information about my dental coverage and copays, the representative was knowledgeable not only about dental procedures but also about coverage instructed me to get a predetermination be sent to my insurance provider so I get to know what my actual coverage and copays will be.
Thanks so much,
Emilio was excellent in helping me with making sure i understand the coverage of my benefits, any updates and provider information. He is a great asset to Solstice!
Although the automatic voice system needs some updating, I was able to reach a representative in a timely matter and my representative, Jessica, was absolutely lovely and answered all of my questions. Thank you!
I have not found one dentist from their so called participating providers list in my area, who will accept this plan. This is a scam! NOT EVEN WORTHY OF ONE STAR FOR SOLSTICE ;-( …
It was my first time calling and I had an overall pleasant experience. The representative who helped me, Keisha, was friendly, professional and knowledgeable.
I was driving during this call, Hands on the wheel with an headset ear pad plug-in to my iPhone 6, so there were moments I couldn’t understand the otherwise very helpful & efficient young woman customer service rep.
This insurance plan is a complete scam and waste of money. After paying $225 for seven months I went to the dentist to get a filling replaced. I was told by the dentist’s office that this was basically a discount company. I thought I …
Wow, what a joke. It’s true, the 5-star reviewer Nick Edwards is a Solstice employee. I purchased a plan through the marketplace, never got my card, and every dentist listed in my area said they were no longer accepting Solstice. True, …
Good customer service; customer service representative was very eager and patient with answering all of my questions. So far with my dental plan, I have a great number of options of providers to choose from.
This plan was recommended by my dentist when I quit my job and became self employed. This is a discount plan and fits my needs perfectly. I was a benefits administrator at my old position and although I may pay a little more out of pocket …
I got great service from Charlie she is a true asset to Solstice she was very professional, very courtesous, friendly and knew her job to a T. I truly commend her for work.
Just discovered this entity trying to set up a dentist appointment covered under my health insurance plan. The phone communication was excellent and the speed and accuracy of the emailed providers very good.
The representative I worked with was very knowledgeable and courteous. He went above and beyond to insure that I had the understanding and information needed to make informed decisions.
Great customer service representative called and spoke to jessica inquiring about my coverage and she simply had an answer to all of my questions . Way to go jessica keepup the good work!!
I am extremely disappointed with Solstice. I have called and sent letters and emails and forms; you say you never received them. I wait on the phone an average of 30 minutes each time I call. …
The service representatives I spoke with are ready to assist and very professional, having patience while talking with me and were polite to the end of the conversation.
Today’s customer service made up for the lack of follow-through I’ve experienced for the last 2 months! Thank you to Cindy (service rep) and Jorge (payment guy)!!!!
The customer representative who answered my phone call was very helpful and kind. Someone who’s willing to help and answer all questions. I’m very impressed. Thank you.
I enrolled Solstice Dental Insurance Plan about two months ago and so far the assistant has been wonderful. All my questions were answered very professional. I really recommend this company.
NP, still awaiting for my services to come in for first appt.I have to go thru my HR to set it up. I can’t rate you until svc have been given. But your customer service was helpful, in e-mailing me directory.
UPDATE: After posting this review, Solstice worked with my dentist to have a check sent to me. Was I refunded the full amount I paid? No. I’m still out $46! It’s kind of funny, but mostly infuriating. However, I’m done calling at this …
Customer service was everything!! My expectations and my needs was all met in one phone call
.. 👍🏾👍🏾👍🏾👍🏾👍🏾 now i just have to make my appt to male sure im promised what i was told that i will get. I will come back on here after my appt to give an update.. …
Super super cheap through New York State of Health… only $11 to $16 per month. It covers cleanings but has huge copays for “issues”… Like 1/3 was covered of the cost of a crown. Customer Service was very friendly and helpful on the …
Incredibly poor performance by this company. They have managed to lose my data, terminate my account, fail to pay claims, return calls and perform in any way possible EXCEPT taking my monthly payment via my credit card. If you are considering this company RUN NOW.
I was fortunate to speak with Whitney Cook today. She was very helpful and professional. After speaking with her I would certainly recommend Solstice Insurance to anyone needing dental insurance.
Got to speak with a real person after 1 ring. Not only that, but Mr. Olazabel was most helpful. He emailed me a list of network providers in my area and provided me with details of covered procedures.
I just want to let you know that Ms. Yuleyka is one of the best in helping you get the right information you need there should be more people in the world like her.So I just want to say Thanks
I want to acknoledge Michele Lacroix for the outstanding customer service she had provided me with, at the end of my day being a busy father of 2, my last call was to solstice, and as fried and tired as I was, she just make my day with …
First, there wasn’t a long time to speak to a human, said human was pleasant and knowledgeable, answering my questions with efficiency and a smile in his voice. Good job!
Lorna is an excellent representative that helped me handle my account. She is a valued member of the Solstice team and made the experience all the more enjoyable and less stressful.
Provided an authorization code to my dental office for a $5000 surgery. After I had the surgery they stuck me with the bill and said “our agent made a mistake and shouldn’t have given you that authorization, but we don’t consider that a …
Contact with Solstice has been very good whenever I called for a quote or information. We’ve had the plan for years. What we pay per year, covers x-rays and cleanings. Other services are slightly discounted. Eye exams and glasses are slightly discounted as well. The plan is a good value for the price.
The customer service reps are always outstanding. My husband has this dental insurance. Within 10 miles (of a very busy city), we have a ton of dentists but they are all at 2 different addresses.
scam deserves a 0. paid yearly fee of $99 for dental only to never get medical card and any dentist i call says coverage is inactive. tried calling the insurance company but their “phone service is broken.” no other numbers to call. email …
I’ve sent them proof of payment with bank statements since the beginning. I went into the dentist only to find my plan had been cancelled in April. No letter, no email, nothing informing me and still was taking my monthly payment. I had to …
Do NOT use this company for anything – total administrative nightmare and rip-off tactics. We only used them for 2 cleanings a year, paid $75 each month and was double billed, encountered less than professional customer service each and …
Absolutely horrible insurance. Very disorganized, calling customer service is a waste of time, when you do call, plan to be on hold for at least 35 minutes, also you will get a different answer to the same question each time you do …
Deplorable coverage. Called to get a preauth of what they covered on procedures for my child. The total bill was $1716.00 I paid my portion up front. The remaining $974.60 was supposed to be covered by Solstice per their own communication …
This is a great company. The plan came included with my medical insurance and I like it so much that I just purchased a plan for my Husband. Everyone I talked to on the phone was helpful, friendly and Knowledgeable. Everyone should sign up.
Deny, deny, deny. This insurance company has collected my money, yet failed to pay for services rendered. Claims are denied for no reason. Have had crown issue and Solstice denied claim to repair crown due to no decay. What???? Have …
Absolutely the most inefficient and horrible service ever experienced! They deserve negative stars.Takes 1/2 year for them to pay claims, if they pay. They should go to jail for false claims of providing benefits as well as have to pay out for the time lost by clients and administrators for their horrible system.
Had the great pleasure of speaking to the gentleman Bryan exceeded my needs in customer service and quality easy and helpful. Coming from the military to civilian getting me the right provider in my area.
I haven’t had an opportunity to use any of the benefits of my dental plan yet but as far as their member services go they are extremely helpful and efficient. Keshia answered my call right away and within 4 minutes I had paid my first …
Had a great experience with Veronica on the phone. She not only helped me with my plan she made me feel special. Veronica showed care and compassion for this company thank you all . Mary Angleton 😁😁😁😁 …
My rating for Solstice Dental is zero stars. If there are any stars selected here, it may be as a default to enable posting a review. I was sent email payment balances from the company to be paid, without a membership card sent to me, to …
Pablo Fuentes was profesional and efficient. Went above and beyond to make sure all of my needs were met and questions were answered. Thanks again man!
They were very helpful and knowledgeable about what I wanted and guided me the right direction on how about getting what I wanted done keep up the good work.
I called knowing nothing about my dental insurance. I was responding to a dentak crisis.
I phoned, spoke to a gentleman named Hernando. In just under 5 minutes I …
Seymour saffron
Mike in your customer svc dept. He did do a GREAT SERVICE to me yesterday. He educated the dentist on my co pays. The end result was I got a refund and all is …
The representative Karen was excellent have patience and very very knowledgeable on my plan it was able to answer all my questions without hesitation it was a pleasure dealing with her
forced to give 1 star because there is no option for zero stars. Coverage is terrible and customer service matches the coverage. We had financial difficulty after enrolling in this insurance through a state marketplace. Every other …
Called for the first time. Never used this dental service. The representative was very courteous and helpful. She furnished me with all the information I needed. …
If you live in Panama City Beach, FL, look elsewhere for a dental or vision discount plan. Hardly any providers in the network. I went to walmart for a vision exam, and they had never heard of Solstice. I was not given the appropriate …
Wow! Can’t believe all these negative reviews. My husband and I have not had any difficulties using this plan. The plan saved us big time when my husband had a dental problem which required some extensive dental work. We were able to see 4 …
To have a crown put back in my mouth it was almost $300 with this insurance. I found out after if I would have gone and paid cash and a NON PARTICIPATING dentist it would not have been more than $125. This insurance is a scam and the …
Tumeka you’re awesome, great customer service delivery, you’re an asset to your company a true professional, courteous etc. Thanks for your help and the information
I made an appointment with one of their network Dentists, Great Expressions. Wouldn’t do the regular cleaning as provided, said I needed a $526.00 my cost deep cleaning. Then checked for cavities and found 4, $363 my cost. I didn’t trust …
I have never heard of this insurance, until the company I work for chose Solstice as their dental carrier. There is a dental procedure that I need to have done. Though my dental plan with Solstice covers this procedure, Solstice has …
I am almost 100% sure that solstice insurance is a complete scam. The fact that they only “cover“ services offered by chain dental places makes me think there’s some deal going on there. Pretty much all of the places that you are allowed to …
I had the pleasure of calling Solstice Benefits to inquire about the services that I have as a registered member and the customer representative was excellent in listening and finding for me the correct information needed. Great customer service and attention to all the concerns.
I got recommended to a oral surgeon by my dentist and when calling the surgeon they said they did not except solstice at insurance . So I called solstice asked for a oral surgeon near by the excepts you . She was very helpful and emailed me …
I had a positive experience with this dental insurance company (with the exception of some simple “glitches”). Customer service, when I had to call was GREAT. Using the online payment and navigation of the services was not so great. For an …
The person I spoke to at Solstice was easy to understand and got right to the issue and had me back up and running in a few short minutes. I give Victor a thumbs up!
Cristian Alfaro was great help. He was so understanding. He definitely could relate to my problem. I very much appreciate that he informed again about the benefits I am receiving. Everyone needs a reminder sometimes. Thank you again …
I am glad to hear that others have been able to get a hold of this company and a least get an answer. I have called twice as the people on the other end told me to go online to get information about doctors local to me. I have gone on line …
Needed some help with online registration. Cristian Alfaro was very patient and helpful with getting me set up. Thanks for your great customer service!
Louis T
If I could give them negative starts I would. Bought this plan, had it 5 months… tried to use it… but, the only office in the area that accepted it dropped the plan ( I see why now!) My son needed his wisdom teeth extracted… and we …
‘Bryant’ from the Customer Service department was great. Very patient, Informative, and Knowledgable about everything Solstice related & my plan. Thank you!
Their customer service is one of the most capable and caring staff I’ve had the pleasure to work with whenever I have questions.
Son excelentes a la hora de tratar con personas que hablan espa;ol.
Yes my name is ken Friday I called a website or I call the office number service they jumped right on it , I asked him some questions , they gave me some answers, the guy even went further than giving me an answer , he suggested exactly what I wanted and hooked me up, thank you very much VICTOR NUNEZ
They are the worse! Everytime I call I get a different answer nobody knows how to explain the claims, I’ve been in customer service for years and I realize when someone is trying to rush me off the phone. Now the latest lie they’ve told me …
The customer service representative that I encountered went above and beyond!!! She was very professional. My concerns were addressed. The customer service representative was able to answer my questions and concerns and a very pleasant and professional manner. I even hung up the phone with a smile on my face
My first experience with them as a new dental insurance provider was calling to make my first payment and verify coverage
The representative set me up with autopay and made sure I was clear on coverage and payment arrangenents. If every experience is like my first, ill be a happy customer.
Kyle was very detailed and went over everything I needed. He was knowledgeable and went above and beyond. Kyle made sure that all my concerns were addressed. Thanks Kyle!!!
I wanted to gather information about my Solstice plan, and Sindi was just Amazing!
Very patient, and professionally courteous service from solstice. I am Happy
I’ve had such an amazing experience. I was helped by Bryant Romero and it was delightful! He made sure we were well put, and very informative. Thank you!
I have called them over a dozen times and no one ever picks up! Finally I got to someone after waiting on hold for over an hour and all I wanted was a call back from someone I asked to speak with. Got a call back a few days later by his …
For customer service, the rating should be 5 stars, but only 3 star for being American Private Insurance. I would much rather have complete dental coverage as a tax paying citizen, haha. Just a pipe dream, only the 1% gets Socialism in this backward corrupt country though. Being American SUCKS BIG TIME!!
Fantastic service, quick and easy. We love our contact person Jessica, she helped us with everything from reactivating our plan and speaking with dental representative all within a few minutes. That is Service!
The service was excellent and friendly. My only suggestion would be to enable me to change my auto-pay credit card info myself, instead of having to do it through a person.
Thanks. Joe Fannon
Called the toll free number for support and they were helpful and kind. It’s nice to know they’re capable and that customers can take care of business with their help or the portal.
The customer service representative was very knowledgeable, sympathetic to my cause and helped me solve my issue. I highly recommend Solstice to all of my friends and anyone reading this review. They are always helpful and the young lady today was a blessing!!!
New to this insurance. Tried to make an appointment with one of the providers on their website but was told they do not participate so the list may be outdated. Just called solstice to speak with someone to get a verbal current list of …
I called and was attended to promptly
I was in a lot of pain and my dental plan was sent to my e mail within minutes. I spoke to a real person who gave me a super attention. Definitely A++
🙏🏿🙏🏿🙏🏿👍👍👍👍👍👍👍 …
Solstice Dental Plan is Excellent! I bought this plan thru Healthcare.gov at under 10.00 per month. I had an Emergency that required Oral Surgery. Solstice approved me the same day, and a local dentist office that i had never been to preformed the surgery just 2 hours later! AMAZING COMPANY!!! Thank You Sooooo Much!!!
This is a dental and vision insurance that is cost effective and can be activated within a relatively short period of time. I am 69 years old and have not worked for many years and was able to obtain viable dental insurance. I have since had thousands of dollars in claims with a relatively low associated copay !
Just had the best customer service every with Jessica from Solstice Benefits she was very knowledgeable and went beyond the call of duty to help me with my concerns. What a way to start the New Year off!! Great Job Jessica keep up the good work
Most of us share the frustrations of calling a big corporation for assistance,in most cases we get stuck with a long wait to speak to a heavily accented person who only adds to the frustration by exhibiting his or her complete lack of …
I had a very long phone call with someone from Solstice who sent me a list of dentists that were supposedly in my network. I made the appointment, filled out all (9 pages) of paperwork prior to going to the office, went to the dentist only …
HORRIBLE ,HORRIBLE ,HORRIBLE COMPANY. WORSE CUSTOMER SERVICE EVER! They are very incompetent in their job. Had to cancel my daughter’s surgery being that it took two months to pre approve 6 things on a piece of paper. I then spoke to the …
We just enrolled on Solstice dental plan. The customer service that provides over-the-phone instructions was outstanding. We will commence using the plan/service for preventive care shortly.
I was helped by a very nice and professional agent . My agent was very knowledgeable and was able to assist me on many levels. Thank you for choosing to hire such a great agent.
The women that my other half and I spoke with was able to answer all of our questions as well as send us a list of information right away! She was very patient, informative and friendly over the phone.
Customer service is good. I have only call with questions about my policy premium, hopefully call regarding a dental claim billing would be informational and detailed if I ever need to call about that. The website has improve a little bit …
Took one quick call to sign up again for next year. Costs were still low. Associate was super helpful and friendly. Y’all made it easy once again. Thankyou
I had an excellent customer service Rep. Her name is Gayle. She was very thorough look n explanation of benefits. Sent me further options and emailed 800 HMO plans available!!!! …
Spoke with Emanuel this evening and what a nice experience. He was very attentive to my needs, answered all my questions and offered me excellent customer service. Thank you Emanuel!
Juan Wallis was my Customer Service Rep. He was knowledgeable, efficient and polite. He even forwarded answers to my questions via email while I was on the phone with him. Great Job!!
I’m beginning to wonder why I even bother with this insurance because there are so few dentists in network in my area and it doesn’t cover anything if they aren’t. However, when I call, they are extremely nice. Today when I called I had the …
I spoke with an agent named Sindy. She helped me so much with my questions about my dental benefits. She was very professional, knowledgeable, and genuinely happy to help. I would 10/10 recommend them
I called 2 times to get information about my benefits and changes to the coverage. I also needed help in obtaining some information that wasn’t on the website Both of the representatives that I spoke to were extremely pleasant, …
Whitney’s great ! She helped me make my payment over the phone today Ana was very helpful, she explained to me that even know I pay several months in advance that the website doesn’t show it and I was concerned that it kept showing I had a …
This is my third year with Solstice! I went first to my dentist to be sure they would accept Solstice, and I was told there are two plans that Solstice has. My dentist only accepts one. This plan is affordable but not cheap. Well worth …
Needed a list of dental providers in my area and the representative did not hesitate in obliging. Not only that- wasn’t aware that I could get a dental card via email instead of through the mail and he assisted me with that too. 👍. …
Customer service rep was friendly and professional. As far as Soltice Benefits, I find it completely unacceptable that there are only 3 dentist to choose from and are all over 17+ miles away.
Karen Bernal& most phone reps I’ve encountered are courteous, professional& efficient.Best of all they speak perfect english! Solstice seems pretty legit if u can find good dentist your comfortable with the prices of services greatly reduced or discounted
First time calling in with a question on an invoice that I already paid. Service was great. They saw that I was all paid up and went over that my account showed a zero balance. Rep was polite and overall experience was good.
While I could not log in with my subscriber number, I spoke with Jessica C. and it was one of the easiest calls I’ve made for insurance! ! Jessica was friendly and proficient and we were done in record time setting up an auto-pay and making sure my insurance was up to speed. Thank you!
Alexandria has been very Patient to understand and assist a new Marketplace Client to confirm all my details. Please Thank and Commend her hardwork. Appreciate it. God willing looking forward to the new Benefits Plan.
Do not pay your premium online as it automatically enrolls you in auto-paying. Two and a half months of insurance and still no cards or information just bills.
Very nice attitude. Was very helpful. I felt welcomed and important. Would recommend them to anyone! Also very great deals with their plans. It’s worth the money! 😉😁 …
Mr Kyle and Mr Alex are the consummate salesmen. They were kind and courteous at all times and most professional at what they do, I was unable to say no to them. That’s on me However, next week I will enlist my older brother to help me …
It was easy to enroll, all questions were answered fully to my satisfaction, a minor name spelling error was corrected immediately.
On second thought I was upset when I found out what they sold me was not what I …
I have generally good experience with their customer support team. They respond to my email quickly and it is not difficult to talk to them on the phone if necessary.
In speaking with customer service regarding available benefits in comparison to the charges being presented by my dentist, I’ve found that the person assisting me (I apologize; I don’t have a name) was very helpful as well as knowledgeable …
Today, I had an excellent experience with an Tristar/Solstice benefits Representative. She was very pleasant & knowledgeable & provided the help I needed to a T! Excellence @ its BEST!
Solstice is great dental insurance! They are extremely efficient, helpful and kind in how they care for their clients. I am very happy with their plan, as it fits all my needs.
I highly recommend Sindy, she really took care of my needs and was clear about my benefits. Very professional. Please promote her. She’s beyond the most patient and understanding person, especially during the pandemic, she took care of it so well. I hope there’s more Sindys in the future!
I’ll break my reivew into pros and cons. The pros include their customer service, which I’ve found to be excellent. Recently I spoke a representative named Brittany who went above and beyond to help me with an issue with my provider. Their …
They are truly an example of fantastic customer service. Keshai Rocks! She patiently waited & help me set up me account on line, answered all my questions and even sent me somethings she thought I’d like to make things even more convenient .
The customer service representative was so nice and helpful! I chose to write a review because I had to deal with Marketplace representatives who were not so nice and were talking to me in a disrespectful manner. I had to jump threw hoops …
I give the Solstice Representative on the phone, Diana Weshler, an excellent review for taking the time to explain my benefits regarding previous Dental visits at Aspen Dental in a very caring manner. She gave me her direct number should I …
The gentleman I spoke with provided excellent customer service and was very knowledgeable about the plan I wanted.
I have not used my insurance as of yet, but I am excited to use it and save money on my dental needs. I highly reccomend Solstice for your dental issues. Very affordable.
very affordable dental insurance! user-friendly site. had to call in 11/25/19 to follow up on some claims. Whitney was super friendly and very helpful in providing the info I needed, explaining every little concern with great patience!
Had an awesome experience on the phone handling my dental procedures with reception who gave me the surrounding area list of dental doctors in place to take care of me’.. I’ve been working with Solstice now going on 3 months and I’m happy …
After trying to log into Solstice and unable too. I called them and the lady, after a few minutes asked me to hold on because she couldn’t help me. Then I was cut off. Called back and talked to Heidy Jantzen and in a short time found out the problem and it was fixed. Good job by Heidy
I had a very good experience, talking with the representative in assisting me to find a very affordable dental coverage for myself and my family. They were extremely helpful in explaining everything clearly and answering all of my questions …
Sindy provided great customer service. She helped me locate a provider for my child’s dental plan , as well helped me understand how the plan works. She was very knowledgeable and made the whole experience seamless!
Every time I call Solstice, there is always someone who helps explain my benefits and always solves my issues. I love a great customer service experience and that is why I am taking the time to write this review. So, many time we only see and hear the bad experiences and we need to be fair. I believe it is very important.
Wow! Efficient and compassionate customer service. I can’t thank Lina Acevedo enough for her prompt customer service and her kind words of encouragement. Handling my elderly mother’s healthcare affairs can be challenging at times, and Lina …
Great company excellent customer service. I have had a client relationship with Solstice Benefits for over 7 years and they are always willing to go the extra mile for my employees. Their Account Managers provide great service, they are …
Exceptional customer service experience both on the phone and on the chat. You guys are right up there with wellsfargo. Angel garcia from california is lovely and oh so helpful. Give that girl a management position. She deserves it .
CSR Jonathan was very very helpful in straightening out a number of problems I had with my coverage. He told me what to get from my dentist, helped me log in to the website, and resolved several other issues.
Great customer service! My only complaint is that there was a local dentist listed that no longer participates. I don’t know whose fault that is-it could be the dentist’s office, although they claim to have told Solstice about it.
I spoke with a young lady name Sindy Villegas and she was such a sweetheart, she explained everything in detail and was so understanding with all my questions. You guys need more people like her representing your company, now that’s what you call customer service.
The reps and office support are very helpful. The plan, not so much. Turns out they were only supposed to pay $20 towards a cleaning and crown, and then didn’t even pay that. I took the lower plan knowing I might pay more, but it didn’t …
I was having difficulty logging in to my online acct. A quick phone call cleared up the issue and got me going again. Great service from a great representative. Thanks!
I was very impressed with the attentiveness, courtesy, and excellent customer service I received during my recent call.The representative Emmanuel provided outstanding service! He took the time to answer all my questions, and was extremely patient and very helpful.
Bryant Romero Was Very Professional Efficient and Helpful. If we had more Customer Service Representatives such as Him. The world would be a Greater Place. I Love Solstice
Bryan Romero was excellent, so helpful! He made sure we took care of everything right away. I can’t recommend him enough. I’m so glad I was able to deal with him.
The agent was very helpful in explaining my dental benefits and what is covered. She also sent me a list of dentists in my area to look through by email.
We called to get some knowledge about a upcoming service that we had to see about in network or out of network and how the charges are. Instead of giving us accurate information they gave us completely wrong information which led us to go …
When I called to ask for a replacement ID card, the customer service rep was very helpful and friendly! Also very understanding and patient. It only took one call, and the wait to speak to a representative was hardly no time at all. Great experience!
Only 4 stars because I wish you could do more things on the website without needing to call in. I just wanted to cancel my auto-pay and it seems like I should be able to do that without talking to anyone. But when I called in the lady …
Costumer service representatives are extremely well-trained and friendly. I have spoken with at least 3 representatives in the past few weeks while setting up my new account and each one was able to answer of my questions thoroughly and …
I had a very good experience. The person that answered the phone was knowledgeable and explained everyone of questions. Took ample time to make me understand the process they go through to pay claims and that make me feel at eased. Thank …
I had to contact customer service concerning a third party bill. Over all, the experience was good. Agent was helpful, courteous and had the info I was looking for. The only drawback was that I could hardly understand her. She had a very heavy accent. Due to this issue, it took a little longer than needed to get my info.
Customer service agent answered all my questions and went above the assistance I needed and supplied me with a list of providers so I didn’t have to research myself. Little to no wait time through the chat to receive help. Great experience!
Top notch across the board from benefits to customer service and by far the best insurance company I’ve ever had. Always Call should be their Pitch because they will definitely work with you and do what they can to help you. Thank you to everyone I’ve spoken with from Jesse to Heather, you ALL are great!!
The customer service was very helpful and he was so polite and professional and not at all rude like so many other customer service representatives. I had a very good experience and the last time I spoke with a different representative, it …
I was so satisfied with everyone I spoke with they were all so helpful and professional. Damian gave me my quote and went over the benefits and answered all of my questions. I also spoke with Emmanuel and he was very prompt and helpful and emailed all the information I requested in a timely manner. Very happy with your company.
They haven’t taken care of a billing issue in a timely manner and member services was condescending via email, even writing some words in all caps — which implies shouting. Unfortunately, getting a refund for goods and services not rendered with Solstice may take a while (if you get one at all) and it won’t be pleasant.
Very Friendly and knowledgeable representative I had. Spoke with Callie and she was so patient, friendly, and knowledgeable. She took the time to explain the benefits, and sent me the information I needed .
Just dealt with a beautiful person her name was Angel who help me with dental insurance for my brother.
Took care of everything we need it. It made us feel really good.. …
if I could give them a zero I would..this is nothing but a rip off…they advertise a crown would cost 499 dollars..the dentist under this plan wants $2400.00…I have to say also the dentist office under this plan the office was filthy and …
An absolute atrocity. No customer service. This company will charge $100.00 a month for coverage, and pay $0.00 when a claim is filed, if they can keep up with the claim. I filed the same claim 3 times, only to be rejected…..solstice paid …
The worst coverage. The agents don’t know ifban oral surgeon has hospital pervileges. Sends an email with 95% of the dentist that have closed down. Been to at least 15 different dentist all say the same thing it’s nothing but a discount program….
THANK YOU BETH FLORES!!!! This afternoon I spoke with a wonderful member service representative named Beth Flores. I usually don’t take the time to write reviews but she really stood out to me. I immediately took notice of her …
Absolute worst dental insurance I’ve ever had! I called and got a list of “in network providers”. I scheduled myself and my daughter for a dentist appointment, just to find out the list that was sent to me are not accurate. The dentist that …
Sindy was extremely nice and answered all of my questions. Excellent customer service 🙂
Solstice has GREAT Customer Service and their Plan seems to be reasonable. So ,No Complaints here!
Very helpful and courteous always address any issue or concern i have keep up the great work
Throwing your $ away with this plan! Here is the letter I just received from my well known and fantastic dentist who has been around. he’s been trying to get approval on “covered” procedures for 6 months now for me. Looks liek I’m not …
Thank you! Emmanuel for helping me fix my account you were very polite in helping me
Thank you!
National Association
I was extremely pleased with her professionalism and knowledgeable assistance. She was amazing!
I called my plan and the representative was very knowledgeable and help me understand my plan better.
“Great service. Customer service rep who assisted me was very kind and courteous. Answered all my questions regarding my benefits”
The representative was knowledgeable, friendly and resolved my problem in a matter of minutes!
The customer service representative was very professional polite and willing to help me in my time of need and all the questions and assist me with my problem immediately
Called to inquire about dentist in my area that could actually help. Emilio took my call and was extraordinary. Wished all employees gave the same type of customer service
Well Done to Daniel at Solstice. He was able to solve an issue I was having with a dental office, when no one else could. …
The telephone conversation went extremely well. The man was very helpful and polite. He knew how to do his job real well.
Got a real life person on the phone who spoke knowledgeably and was very helpful.
Very nice people .Super helpful! Blessed to have found you! Wonderful company.
Best way to cut your dental in half for every visit for just over $12 a month!
Looked everywhere for a plan still don’t know how they do it!
The first time i called tney answered the phone to take my money. Now I’m calling again to ask about my dental card and whom my providers might be no is answering. About to pay them visit in there office cuz this is utter foolishness. Certainly NOT PLEASED AT ALL.
Very courteous, I was rushed a bit thru process, CS rep was having problems with system, but none the less I received the information I needed.
They were nice on the phone and helpful. Resolved my issue fast.
The member I spoke with was able to answer my questions. She explained in detail the statement concerns I was calling about in a friendly and professional manner.
I spoke to customer service I think her name was brittney she was very professional and very nice Customer service was very good
Great value for reasonable price. They did exactly what the schedule said saving me many hundreds of dollars.
I spoke with a representative Samantha Mercado and she answered all the questions I asked and emailed me all the information. Very happy with her professional phone skills. Thank you
Karen was the best ! She knows her stuff . Top notch employee . Give her a raise !!
Courteous, efficient customer service. Victor was patient and clearly answered my questions.
Excellent customer service from Jessica Davis! She was very kind, accommodating, and informative, and most importantly fast! lol
amazing coverage and customer service at a great price
Lina provided a super quick and helpful online chat for me to receive my benefit information that I misplaced. Great company.
Great customer service! Helpful and patient. Thank you, Victor!
The Customer Service Representative Victor was very polite and quickly solved my issue.
They were helpful in resolving access to service issues.
Phone Rep.Queiros was very helpful and friendly providing the information requested.
Thank you for the e-mail prompt service.
Surprisingly efficient! The representative that helped me was on point, quick, friendly and professional.
I requested information about my dental coverage and copays, the representative was knowledgeable not only about dental procedures but also about coverage instructed me to get a predetermination be sent to my insurance provider so I get to know what my actual coverage and copays will be.
Thanks so much,
Rep was very respectful and courtious. She processed my payment quickly and efficiently. Great job!
Brittney F Great customer service and phone presence! was helped in under 5 minutes! Quickly and effeciently!
Very quick service and very thorough. All of my questions were answered in one shot. Had a friendly representative as well.
Very professional and more, I am very glad I called. I was explained what was covered by a very nice representative
Thank you very much
my phone call was handled quickly and all my questions were answered. The rep was very nice and professional.
My experience was excellent! Very courteous and friendly person that I spoke to on the phone. Thank you.
Jessica was so helpful! Answered all my questions and also promptly sent me an email with the list of doctors I needed. Great customer service!
Very professional and courteous customer service rep who answered all my questions and sent me requested documents. Happy with service.
The guy I dealt with today was a great human, made it easy
Emilio was excellent in helping me with making sure i understand the coverage of my benefits, any updates and provider information. He is a great asset to Solstice!
Your Sostice rep. Kyle was very professional and helpful, he provided us with answers to all our questions. We really appreciated his help. Thank you.
Although the automatic voice system needs some updating, I was able to reach a representative in a timely matter and my representative, Jessica, was absolutely lovely and answered all of my questions. Thank you!
I have not found one dentist from their so called participating providers list in my area, who will accept this plan. This is a scam! NOT EVEN WORTHY OF ONE STAR FOR SOLSTICE ;-( …
It was my first time calling and I had an overall pleasant experience. The representative who helped me, Keisha, was friendly, professional and knowledgeable.
I was driving during this call, Hands on the wheel with an headset ear pad plug-in to my iPhone 6, so there were moments I couldn’t understand the otherwise very helpful & efficient young woman customer service rep.
This insurance plan is a complete scam and waste of money. After paying $225 for seven months I went to the dentist to get a filling replaced. I was told by the dentist’s office that this was basically a discount company. I thought I …
Thought I had a problem with my payment,Jorge was terrific.Turns out there was no problem at all.Solstice has a great group of employees.
Wow, what a joke. It’s true, the 5-star reviewer Nick Edwards is a Solstice employee. I purchased a plan through the marketplace, never got my card, and every dentist listed in my area said they were no longer accepting Solstice. True, …
The representative that helped me was smart and clear. She took care of the issue in a concise manner and was very professional.
Great experience with my customer service rep Karen. So friendly and helpful.
Good customer service; customer service representative was very eager and patient with answering all of my questions. So far with my dental plan, I have a great number of options of providers to choose from.
The representative was amazing.patient and very through. Reminded me of info I forgot that I needed fast and super freindly.
Thank you .Lina
This plan was recommended by my dentist when I quit my job and became self employed. This is a discount plan and fits my needs perfectly. I was a benefits administrator at my old position and although I may pay a little more out of pocket …
The customer service is very helpful, polite and professional
Great Customer Service, listened and helped me through the questions I had and made me smile. A1
Was on the phone all of ten minutes to iron out an account payment issue and obtain a new member card. Very good service.
I got great service from Charlie she is a true asset to Solstice she was very professional, very courtesous, friendly and knew her job to a T. I truly commend her for work.
The Customer Service Representative was very helpful! He was able to reinstate Dental Benefits for my family!
Just discovered this entity trying to set up a dentist appointment covered under my health insurance plan. The phone communication was excellent and the speed and accuracy of the emailed providers very good.
Bryant was super helpful and informative! His Customer Support was exceptional.
Awesome customer service. They helped me with everything I asked for and it was done quickly.
The representative I worked with was very knowledgeable and courteous. He went above and beyond to insure that I had the understanding and information needed to make informed decisions.
Great customer service representative called and spoke to jessica inquiring about my coverage and she simply had an answer to all of my questions . Way to go jessica keepup the good work!!
Love this company! Have had positive experiences with customer service calls and the plan that we are enrolled in and low monthly payments.
Sindy V was so helpful. Her friendly voice and helpful explanation gave me more clarity of my plan. Thank you so much.
I am extremely disappointed with Solstice. I have called and sent letters and emails and forms; you say you never received them. I wait on the phone an average of 30 minutes each time I call. …
The service representatives I spoke with are ready to assist and very professional, having patience while talking with me and were polite to the end of the conversation.
valuable experiance gained which would enable us to deal with the cost of dental problems that may face in the future.
Today’s customer service made up for the lack of follow-through I’ve experienced for the last 2 months! Thank you to Cindy (service rep) and Jorge (payment guy)!!!!
The customer representative who answered my phone call was very helpful and kind. Someone who’s willing to help and answer all questions. I’m very impressed. Thank you.
I enrolled Solstice Dental Insurance Plan about two months ago and so far the assistant has been wonderful. All my questions were answered very professional. I really recommend this company.
NP, still awaiting for my services to come in for first appt.I have to go thru my HR to set it up. I can’t rate you until svc have been given. But your customer service was helpful, in e-mailing me directory.
UPDATE: After posting this review, Solstice worked with my dentist to have a check sent to me. Was I refunded the full amount I paid? No. I’m still out $46! It’s kind of funny, but mostly infuriating. However, I’m done calling at this …
Customer service was everything!! My expectations and my needs was all met in one phone call
.. 👍🏾👍🏾👍🏾👍🏾👍🏾 now i just have to make my appt to male sure im promised what i was told that i will get. I will come back on here after my appt to give an update.. …
Super super cheap through New York State of Health… only $11 to $16 per month. It covers cleanings but has huge copays for “issues”… Like 1/3 was covered of the cost of a crown. Customer Service was very friendly and helpful on the …
Incredibly poor performance by this company. They have managed to lose my data, terminate my account, fail to pay claims, return calls and perform in any way possible EXCEPT taking my monthly payment via my credit card. If you are considering this company RUN NOW.
I was fortunate to speak with Whitney Cook today. She was very helpful and professional. After speaking with her I would certainly recommend Solstice Insurance to anyone needing dental insurance.
It is amazing and comforting to know that there are still courteous and professional people out there. …
Got to speak with a real person after 1 ring. Not only that, but Mr. Olazabel was most helpful. He emailed me a list of network providers in my area and provided me with details of covered procedures.
I just want to let you know that Ms. Yuleyka is one of the best in helping you get the right information you need there should be more people in the world like her.So I just want to say Thanks
I want to acknoledge Michele Lacroix for the outstanding customer service she had provided me with, at the end of my day being a busy father of 2, my last call was to solstice, and as fried and tired as I was, she just make my day with …
First, there wasn’t a long time to speak to a human, said human was pleasant and knowledgeable, answering my questions with efficiency and a smile in his voice. Good job!
Lorna is an excellent representative that helped me handle my account. She is a valued member of the Solstice team and made the experience all the more enjoyable and less stressful.
Provided an authorization code to my dental office for a $5000 surgery. After I had the surgery they stuck me with the bill and said “our agent made a mistake and shouldn’t have given you that authorization, but we don’t consider that a …
Contact with Solstice has been very good whenever I called for a quote or information. We’ve had the plan for years. What we pay per year, covers x-rays and cleanings. Other services are slightly discounted. Eye exams and glasses are slightly discounted as well. The plan is a good value for the price.
The customer service reps are always outstanding. My husband has this dental insurance. Within 10 miles (of a very busy city), we have a ton of dentists but they are all at 2 different addresses.
scam deserves a 0. paid yearly fee of $99 for dental only to never get medical card and any dentist i call says coverage is inactive. tried calling the insurance company but their “phone service is broken.” no other numbers to call. email …
Emmanuel was so helpful and emailed me my proof of insurance since I had miss placed my card. It is great how many providers are available.
I’ve sent them proof of payment with bank statements since the beginning. I went into the dentist only to find my plan had been cancelled in April. No letter, no email, nothing informing me and still was taking my monthly payment. I had to …
Do NOT use this company for anything – total administrative nightmare and rip-off tactics. We only used them for 2 cleanings a year, paid $75 each month and was double billed, encountered less than professional customer service each and …
Absolutely horrible insurance. Very disorganized, calling customer service is a waste of time, when you do call, plan to be on hold for at least 35 minutes, also you will get a different answer to the same question each time you do …
Deplorable coverage. Called to get a preauth of what they covered on procedures for my child. The total bill was $1716.00 I paid my portion up front. The remaining $974.60 was supposed to be covered by Solstice per their own communication …
This is a great company. The plan came included with my medical insurance and I like it so much that I just purchased a plan for my Husband. Everyone I talked to on the phone was helpful, friendly and Knowledgeable. Everyone should sign up.
Kyle was very helpful and answered all my questions. So far it’s been a great experience working with Solstice!
The Customer Service Rep was a pleasure to talk to and took care of my problem efficiently.
Deny, deny, deny. This insurance company has collected my money, yet failed to pay for services rendered. Claims are denied for no reason. Have had crown issue and Solstice denied claim to repair crown due to no decay. What???? Have …
Absolutely the most inefficient and horrible service ever experienced! They deserve negative stars.Takes 1/2 year for them to pay claims, if they pay. They should go to jail for false claims of providing benefits as well as have to pay out for the time lost by clients and administrators for their horrible system.
Had the great pleasure of speaking to the gentleman Bryan exceeded my needs in customer service and quality easy and helpful. Coming from the military to civilian getting me the right provider in my area.
Excellent and immediate resolution. Customer service was efficient and quick, as well as understanding and polite.Great company.
I haven’t had an opportunity to use any of the benefits of my dental plan yet but as far as their member services go they are extremely helpful and efficient. Keshia answered my call right away and within 4 minutes I had paid my first …
I just needed some customer support and they helped me no problem!! Very friendly and fast!
Had a great experience with Veronica on the phone. She not only helped me with my plan she made me feel special. Veronica showed care and compassion for this company thank you all . Mary Angleton 😁😁😁😁 …
My rating for Solstice Dental is zero stars. If there are any stars selected here, it may be as a default to enable posting a review. I was sent email payment balances from the company to be paid, without a membership card sent to me, to …
Pablo Fuentes was profesional and efficient. Went above and beyond to make sure all of my needs were met and questions were answered. Thanks again man!
They were very helpful and knowledgeable about what I wanted and guided me the right direction on how about getting what I wanted done keep up the good work.
I called knowing nothing about my dental insurance. I was responding to a dentak crisis.
I phoned, spoke to a gentleman named Hernando. In just under 5 minutes I …
Seymour saffron
Mike in your customer svc dept. He did do a GREAT SERVICE to me yesterday. He educated the dentist on my co pays. The end result was I got a refund and all is …
The representative Karen was excellent have patience and very very knowledgeable on my plan it was able to answer all my questions without hesitation it was a pleasure dealing with her
forced to give 1 star because there is no option for zero stars. Coverage is terrible and customer service matches the coverage. We had financial difficulty after enrolling in this insurance through a state marketplace. Every other …
Customer service is SO much better. Helpful and quick. I have used Solstice for years and appreciate their service
Had trouble finding my portal. But the woman on the phone help me quickly and efficiently.
Called for the first time. Never used this dental service. The representative was very courteous and helpful. She furnished me with all the information I needed. …
If you live in Panama City Beach, FL, look elsewhere for a dental or vision discount plan. Hardly any providers in the network. I went to walmart for a vision exam, and they had never heard of Solstice. I was not given the appropriate …
Wow! Can’t believe all these negative reviews. My husband and I have not had any difficulties using this plan. The plan saved us big time when my husband had a dental problem which required some extensive dental work. We were able to see 4 …
To have a crown put back in my mouth it was almost $300 with this insurance. I found out after if I would have gone and paid cash and a NON PARTICIPATING dentist it would not have been more than $125. This insurance is a scam and the …
I had trouble creating my online account, and the representative was very helpful and courteous. Excellent customer service!
Tumeka you’re awesome, great customer service delivery, you’re an asset to your company a true professional, courteous etc. Thanks for your help and the information
I made an appointment with one of their network Dentists, Great Expressions. Wouldn’t do the regular cleaning as provided, said I needed a $526.00 my cost deep cleaning. Then checked for cavities and found 4, $363 my cost. I didn’t trust …
I have never heard of this insurance, until the company I work for chose Solstice as their dental carrier. There is a dental procedure that I need to have done. Though my dental plan with Solstice covers this procedure, Solstice has …
I am almost 100% sure that solstice insurance is a complete scam. The fact that they only “cover“ services offered by chain dental places makes me think there’s some deal going on there. Pretty much all of the places that you are allowed to …
I had the pleasure of calling Solstice Benefits to inquire about the services that I have as a registered member and the customer representative was excellent in listening and finding for me the correct information needed. Great customer service and attention to all the concerns.
Kyle was very helpful and spoke clearly and concisely. I appreciated him asking for a good number in case we were disconnected.
I got recommended to a oral surgeon by my dentist and when calling the surgeon they said they did not except solstice at insurance . So I called solstice asked for a oral surgeon near by the excepts you . She was very helpful and emailed me …
I had a positive experience with this dental insurance company (with the exception of some simple “glitches”). Customer service, when I had to call was GREAT. Using the online payment and navigation of the services was not so great. For an …
The person I spoke to at Solstice was easy to understand and got right to the issue and had me back up and running in a few short minutes. I give Victor a thumbs up!
Cristian Alfaro was great help. He was so understanding. He definitely could relate to my problem. I very much appreciate that he informed again about the benefits I am receiving. Everyone needs a reminder sometimes. Thank you again …
I am glad to hear that others have been able to get a hold of this company and a least get an answer. I have called twice as the people on the other end told me to go online to get information about doctors local to me. I have gone on line …
HORRIBLE DENTAL INSURANCE!!!
I am stuck with this dental company through my employer. I have asked them for a …
Needed some help with online registration. Cristian Alfaro was very patient and helpful with getting me set up. Thanks for your great customer service!
Louis T
The customer service rep was extremely friendly and helpful!
If I could give them negative starts I would. Bought this plan, had it 5 months… tried to use it… but, the only office in the area that accepted it dropped the plan ( I see why now!) My son needed his wisdom teeth extracted… and we …
‘Bryant’ from the Customer Service department was great. Very patient, Informative, and Knowledgable about everything Solstice related & my plan. Thank you!
When I called with questions, they were answered promptly and professionally.
I’ve had no problems since being a member.
Their customer service is one of the most capable and caring staff I’ve had the pleasure to work with whenever I have questions.
Son excelentes a la hora de tratar con personas que hablan espa;ol.
The customer service rep who assisted me was very kind and courteous. He knew how to resolve my issues quickly. Overall a pleasant experience.
Customer service is always quick and to the point! I cannot remember who I spoke with sadly, but he did such an amazing job with my call!!
Yes my name is ken Friday I called a website or I call the office number service they jumped right on it , I asked him some questions , they gave me some answers, the guy even went further than giving me an answer , he suggested exactly what I wanted and hooked me up, thank you very much VICTOR NUNEZ
I spoke to an awesome person today, She knew exactly what I needed, very pleasant, and friendly, and of course patient! Have a Good Day Karen!
[LOOKS LIKE I DODGED A BULLET]
I made an inquiry for their insurance on 1/29/16 and was sent an email from a …
They are the worse! Everytime I call I get a different answer nobody knows how to explain the claims, I’ve been in customer service for years and I realize when someone is trying to rush me off the phone. Now the latest lie they’ve told me …
The customer service representative that I encountered went above and beyond!!! She was very professional. My concerns were addressed. The customer service representative was able to answer my questions and concerns and a very pleasant and professional manner. I even hung up the phone with a smile on my face
I had a great experience speaking to Tamika today. She answered my question and helped my transition go smoothly. Thank you!
My first experience with them as a new dental insurance provider was calling to make my first payment and verify coverage
The representative set me up with autopay and made sure I was clear on coverage and payment arrangenents. If every experience is like my first, ill be a happy customer.
Customer service did a great job with what I needed assistance with. The representative that assisted me did an exceptional job.
Kyle was very detailed and went over everything I needed. He was knowledgeable and went above and beyond. Kyle made sure that all my concerns were addressed. Thanks Kyle!!!
I wanted to gather information about my Solstice plan, and Sindi was just Amazing!
Very patient, and professionally courteous service from solstice. I am Happy
I’ve had such an amazing experience. I was helped by Bryant Romero and it was delightful! He made sure we were well put, and very informative. Thank you!
I have called them over a dozen times and no one ever picks up! Finally I got to someone after waiting on hold for over an hour and all I wanted was a call back from someone I asked to speak with. Got a call back a few days later by his …
For customer service, the rating should be 5 stars, but only 3 star for being American Private Insurance. I would much rather have complete dental coverage as a tax paying citizen, haha. Just a pipe dream, only the 1% gets Socialism in this backward corrupt country though. Being American SUCKS BIG TIME!!
Fantastic service, quick and easy. We love our contact person Jessica, she helped us with everything from reactivating our plan and speaking with dental representative all within a few minutes. That is Service!
The service was excellent and friendly. My only suggestion would be to enable me to change my auto-pay credit card info myself, instead of having to do it through a person.
Thanks. Joe Fannon
Called the toll free number for support and they were helpful and kind. It’s nice to know they’re capable and that customers can take care of business with their help or the portal.
The customer service representative was very knowledgeable, sympathetic to my cause and helped me solve my issue. I highly recommend Solstice to all of my friends and anyone reading this review. They are always helpful and the young lady today was a blessing!!!
Representative was really patient and helpful with finding the information we needed in the company website. Great experience! 👍 …
New to this insurance. Tried to make an appointment with one of the providers on their website but was told they do not participate so the list may be outdated. Just called solstice to speak with someone to get a verbal current list of …
I called and was attended to promptly
I was in a lot of pain and my dental plan was sent to my e mail within minutes. I spoke to a real person who gave me a super attention. Definitely A++
🙏🏿🙏🏿🙏🏿👍👍👍👍👍👍👍 …
Solstice Dental Plan is Excellent! I bought this plan thru Healthcare.gov at under 10.00 per month. I had an Emergency that required Oral Surgery. Solstice approved me the same day, and a local dentist office that i had never been to preformed the surgery just 2 hours later! AMAZING COMPANY!!! Thank You Sooooo Much!!!
This is a dental and vision insurance that is cost effective and can be activated within a relatively short period of time. I am 69 years old and have not worked for many years and was able to obtain viable dental insurance. I have since had thousands of dollars in claims with a relatively low associated copay !
Just had the best customer service every with Jessica from Solstice Benefits she was very knowledgeable and went beyond the call of duty to help me with my concerns. What a way to start the New Year off!! Great Job Jessica keep up the good work
Customer service rep was great! Very understanding, and helpful. Promised to call me back in 24-48 hours, if they don’t I will update this.
Most of us share the frustrations of calling a big corporation for assistance,in most cases we get stuck with a long wait to speak to a heavily accented person who only adds to the frustration by exhibiting his or her complete lack of …
I had a very long phone call with someone from Solstice who sent me a list of dentists that were supposedly in my network. I made the appointment, filled out all (9 pages) of paperwork prior to going to the office, went to the dentist only …
I spoke with Lina. He was very knowledgeable and polite. I appreciated Lina’s help.
HORRIBLE ,HORRIBLE ,HORRIBLE COMPANY. WORSE CUSTOMER SERVICE EVER! They are very incompetent in their job. Had to cancel my daughter’s surgery being that it took two months to pre approve 6 things on a piece of paper. I then spoke to the …
We just enrolled on Solstice dental plan. The customer service that provides over-the-phone instructions was outstanding. We will commence using the plan/service for preventive care shortly.
I was helped by a very nice and professional agent . My agent was very knowledgeable and was able to assist me on many levels. Thank you for choosing to hire such a great agent.
The women that my other half and I spoke with was able to answer all of our questions as well as send us a list of information right away! She was very patient, informative and friendly over the phone.
Customer service is good. I have only call with questions about my policy premium, hopefully call regarding a dental claim billing would be informational and detailed if I ever need to call about that. The website has improve a little bit …
Took one quick call to sign up again for next year. Costs were still low. Associate was super helpful and friendly. Y’all made it easy once again. Thankyou
I had an excellent customer service Rep. Her name is Gayle. She was very thorough look n explanation of benefits. Sent me further options and emailed 800 HMO plans available!!!! …
Spoke with Emanuel this evening and what a nice experience. He was very attentive to my needs, answered all my questions and offered me excellent customer service. Thank you Emanuel!
Juan Wallis was my Customer Service Rep. He was knowledgeable, efficient and polite. He even forwarded answers to my questions via email while I was on the phone with him. Great Job!!
I’m beginning to wonder why I even bother with this insurance because there are so few dentists in network in my area and it doesn’t cover anything if they aren’t. However, when I call, they are extremely nice. Today when I called I had the …
I spoke with an agent named Sindy. She helped me so much with my questions about my dental benefits. She was very professional, knowledgeable, and genuinely happy to help. I would 10/10 recommend them
I called 2 times to get information about my benefits and changes to the coverage. I also needed help in obtaining some information that wasn’t on the website Both of the representatives that I spoke to were extremely pleasant, …
Whitney’s great ! She helped me make my payment over the phone today Ana was very helpful, she explained to me that even know I pay several months in advance that the website doesn’t show it and I was concerned that it kept showing I had a …
This is my third year with Solstice! I went first to my dentist to be sure they would accept Solstice, and I was told there are two plans that Solstice has. My dentist only accepts one. This plan is affordable but not cheap. Well worth …
Needed a list of dental providers in my area and the representative did not hesitate in obliging. Not only that- wasn’t aware that I could get a dental card via email instead of through the mail and he assisted me with that too. 👍. …
Customer service rep was friendly and professional. As far as Soltice Benefits, I find it completely unacceptable that there are only 3 dentist to choose from and are all over 17+ miles away.
Karen Bernal& most phone reps I’ve encountered are courteous, professional& efficient.Best of all they speak perfect english! Solstice seems pretty legit if u can find good dentist your comfortable with the prices of services greatly reduced or discounted
First time calling in with a question on an invoice that I already paid. Service was great. They saw that I was all paid up and went over that my account showed a zero balance. Rep was polite and overall experience was good.
While I could not log in with my subscriber number, I spoke with Jessica C. and it was one of the easiest calls I’ve made for insurance! ! Jessica was friendly and proficient and we were done in record time setting up an auto-pay and making sure my insurance was up to speed. Thank you!
My experience was a good one, the lady I talked to was very nice and very willing to help . I believe her name was Brenda. I give them 5 stars!!
Alexandria has been very Patient to understand and assist a new Marketplace Client to confirm all my details. Please Thank and Commend her hardwork. Appreciate it. God willing looking forward to the new Benefits Plan.
Do not pay your premium online as it automatically enrolls you in auto-paying. Two and a half months of insurance and still no cards or information just bills.
Very nice attitude. Was very helpful. I felt welcomed and important. Would recommend them to anyone! Also very great deals with their plans. It’s worth the money! 😉😁 …
Very easy to get the information I needed and then the appointment I was looking for near by me. Very good rep guide me thru the whole process.
Mr Kyle and Mr Alex are the consummate salesmen. They were kind and courteous at all times and most professional at what they do, I was unable to say no to them. That’s on me However, next week I will enlist my older brother to help me …
It was easy to enroll, all questions were answered fully to my satisfaction, a minor name spelling error was corrected immediately.
On second thought I was upset when I found out what they sold me was not what I …
I have generally good experience with their customer support team. They respond to my email quickly and it is not difficult to talk to them on the phone if necessary.
In speaking with customer service regarding available benefits in comparison to the charges being presented by my dentist, I’ve found that the person assisting me (I apologize; I don’t have a name) was very helpful as well as knowledgeable …
Today, I had an excellent experience with an Tristar/Solstice benefits Representative. She was very pleasant & knowledgeable & provided the help I needed to a T! Excellence @ its BEST!
Solstice is great dental insurance! They are extremely efficient, helpful and kind in how they care for their clients. I am very happy with their plan, as it fits all my needs.
Josh was extremely efficient, professional and personable! Wish everything was a nice as he was.
Outstanding experience and very helpful responding to questions. Recommend to others seeking a great program for receiving Dental care.
I highly recommend Sindy, she really took care of my needs and was clear about my benefits. Very professional. Please promote her. She’s beyond the most patient and understanding person, especially during the pandemic, she took care of it so well. I hope there’s more Sindys in the future!
I’ll break my reivew into pros and cons. The pros include their customer service, which I’ve found to be excellent. Recently I spoke a representative named Brittany who went above and beyond to help me with an issue with my provider. Their …
They are truly an example of fantastic customer service. Keshai Rocks! She patiently waited & help me set up me account on line, answered all my questions and even sent me somethings she thought I’d like to make things even more convenient .
The customer service representative was so nice and helpful! I chose to write a review because I had to deal with Marketplace representatives who were not so nice and were talking to me in a disrespectful manner. I had to jump threw hoops …
I give the Solstice Representative on the phone, Diana Weshler, an excellent review for taking the time to explain my benefits regarding previous Dental visits at Aspen Dental in a very caring manner. She gave me her direct number should I …
The gentleman I spoke with provided excellent customer service and was very knowledgeable about the plan I wanted.
I have not used my insurance as of yet, but I am excited to use it and save money on my dental needs. I highly reccomend Solstice for your dental issues. Very affordable.
very affordable dental insurance! user-friendly site. had to call in 11/25/19 to follow up on some claims. Whitney was super friendly and very helpful in providing the info I needed, explaining every little concern with great patience!
Had an awesome experience on the phone handling my dental procedures with reception who gave me the surrounding area list of dental doctors in place to take care of me’.. I’ve been working with Solstice now going on 3 months and I’m happy …
After trying to log into Solstice and unable too. I called them and the lady, after a few minutes asked me to hold on because she couldn’t help me. Then I was cut off. Called back and talked to Heidy Jantzen and in a short time found out the problem and it was fixed. Good job by Heidy
I had a very good experience, talking with the representative in assisting me to find a very affordable dental coverage for myself and my family. They were extremely helpful in explaining everything clearly and answering all of my questions …
Sindy provided great customer service. She helped me locate a provider for my child’s dental plan , as well helped me understand how the plan works. She was very knowledgeable and made the whole experience seamless!
Every time I call Solstice, there is always someone who helps explain my benefits and always solves my issues. I love a great customer service experience and that is why I am taking the time to write this review. So, many time we only see and hear the bad experiences and we need to be fair. I believe it is very important.
Called in for assistance with logging into their website. Customer service was friendly and very helpful.
Wow! Efficient and compassionate customer service. I can’t thank Lina Acevedo enough for her prompt customer service and her kind words of encouragement. Handling my elderly mother’s healthcare affairs can be challenging at times, and Lina …
Victor offered me excellent professional service. He was friendly, respectful, patient and answer all my questions. Thank you!
Great company excellent customer service. I have had a client relationship with Solstice Benefits for over 7 years and they are always willing to go the extra mile for my employees. Their Account Managers provide great service, they are …
Exceptional customer service experience both on the phone and on the chat. You guys are right up there with wellsfargo. Angel garcia from california is lovely and oh so helpful. Give that girl a management position. She deserves it .
CSR Jonathan was very very helpful in straightening out a number of problems I had with my coverage. He told me what to get from my dentist, helped me log in to the website, and resolved several other issues.
Great customer service! My only complaint is that there was a local dentist listed that no longer participates. I don’t know whose fault that is-it could be the dentist’s office, although they claim to have told Solstice about it.
I spoke with a young lady name Sindy Villegas and she was such a sweetheart, she explained everything in detail and was so understanding with all my questions. You guys need more people like her representing your company, now that’s what you call customer service.
The reps and office support are very helpful. The plan, not so much. Turns out they were only supposed to pay $20 towards a cleaning and crown, and then didn’t even pay that. I took the lower plan knowing I might pay more, but it didn’t …
I was having difficulty logging in to my online acct. A quick phone call cleared up the issue and got me going again. Great service from a great representative. Thanks!
I was very impressed with the attentiveness, courtesy, and excellent customer service I received during my recent call.The representative Emmanuel provided outstanding service! He took the time to answer all my questions, and was extremely patient and very helpful.
Bryant Romero Was Very Professional Efficient and Helpful. If we had more Customer Service Representatives such as Him. The world would be a Greater Place. I Love Solstice
Bryan Romero was excellent, so helpful! He made sure we took care of everything right away. I can’t recommend him enough. I’m so glad I was able to deal with him.
Victor N. was absolutely AWESOME!! He gave me everything i needed within 5 mins. Very helpful and knowledgeable Give him some KUDOS!!!
The agent was very helpful in explaining my dental benefits and what is covered. She also sent me a list of dentists in my area to look through by email.
We called to get some knowledge about a upcoming service that we had to see about in network or out of network and how the charges are. Instead of giving us accurate information they gave us completely wrong information which led us to go …
When I called to ask for a replacement ID card, the customer service rep was very helpful and friendly! Also very understanding and patient. It only took one call, and the wait to speak to a representative was hardly no time at all. Great experience!
Only 4 stars because I wish you could do more things on the website without needing to call in. I just wanted to cancel my auto-pay and it seems like I should be able to do that without talking to anyone. But when I called in the lady …
Costumer service representatives are extremely well-trained and friendly. I have spoken with at least 3 representatives in the past few weeks while setting up my new account and each one was able to answer of my questions thoroughly and …
I had a very good experience. The person that answered the phone was knowledgeable and explained everyone of questions. Took ample time to make me understand the process they go through to pay claims and that make me feel at eased. Thank …
The service provided was admirable, patience and mannerism was tops on my chatting with the person who spoke to us. What a breath of fresh air.!
I had to contact customer service concerning a third party bill. Over all, the experience was good. Agent was helpful, courteous and had the info I was looking for. The only drawback was that I could hardly understand her. She had a very heavy accent. Due to this issue, it took a little longer than needed to get my info.
Customer service agent answered all my questions and went above the assistance I needed and supplied me with a list of providers so I didn’t have to research myself. Little to no wait time through the chat to receive help. Great experience!
Top notch across the board from benefits to customer service and by far the best insurance company I’ve ever had. Always Call should be their Pitch because they will definitely work with you and do what they can to help you. Thank you to everyone I’ve spoken with from Jesse to Heather, you ALL are great!!
Excellent service so quick and easy all questions are answered no problem. The representative was great. Thankyou.
My customer service rep was very helpful letting me know where I could find all the information for EVERY ONE OF MY QUESTIONS!!! Thanks so much
The customer service was very helpful and he was so polite and professional and not at all rude like so many other customer service representatives. I had a very good experience and the last time I spoke with a different representative, it …
I was so satisfied with everyone I spoke with they were all so helpful and professional. Damian gave me my quote and went over the benefits and answered all of my questions. I also spoke with Emmanuel and he was very prompt and helpful and emailed all the information I requested in a timely manner. Very happy with your company.
They haven’t taken care of a billing issue in a timely manner and member services was condescending via email, even writing some words in all caps — which implies shouting. Unfortunately, getting a refund for goods and services not rendered with Solstice may take a while (if you get one at all) and it won’t be pleasant.
Very Friendly and knowledgeable representative I had. Spoke with Callie and she was so patient, friendly, and knowledgeable. She took the time to explain the benefits, and sent me the information I needed .
It’s a great concept that doesn’t work. The plan is nothing more than a lead generating machine for the dentist
They are going to upsell you. …
Just dealt with a beautiful person her name was Angel who help me with dental insurance for my brother.
Took care of everything we need it. It made us feel really good.. …
Karen was extremely helpful with all my questions and concerns. I am lucky to have talked with her. Keep up the good work
if I could give them a zero I would..this is nothing but a rip off…they advertise a crown would cost 499 dollars..the dentist under this plan wants $2400.00…I have to say also the dentist office under this plan the office was filthy and …
An absolute atrocity. No customer service. This company will charge $100.00 a month for coverage, and pay $0.00 when a claim is filed, if they can keep up with the claim. I filed the same claim 3 times, only to be rejected…..solstice paid …
The worst coverage. The agents don’t know ifban oral surgeon has hospital pervileges. Sends an email with 95% of the dentist that have closed down. Been to at least 15 different dentist all say the same thing it’s nothing but a discount program….
THANK YOU BETH FLORES!!!! This afternoon I spoke with a wonderful member service representative named Beth Flores. I usually don’t take the time to write reviews but she really stood out to me. I immediately took notice of her …
I’ve been on eternal hold for a very simple question, I can’t get beyond the recordings. Terrible/ non existent customer service.
Absolute worst dental insurance I’ve ever had! I called and got a list of “in network providers”. I scheduled myself and my daughter for a dentist appointment, just to find out the list that was sent to me are not accurate. The dentist that …