If you do business with them be ready to double check all insurance claims and payments. They sometimes apply payments to wrong accounts or even forget to get insurance payments for patients. They will call patients non-stop for payments …
I felt super informed and prepared to make a discussion about my treatment after my consultation at Dr. Farnsworth’s office! The staff were all very professional and my meeting with the treatment specialist was incredibly beneficial to my …
Worst experience I’ve ever had. If I could give stars for all the lies they’ve told me I’d give them 5! Customer service reps were unprofessional and lacked knowledge of medical terminology and billing concepts. As someone who managed a …
my initial visit to the office to determine what type of treatment i would need. it was very clean and the workers were very professional. they started on time and i was able to get to work on time. i like the office and i will be getting my braces with Dr. Gen
Received a call from them about billing and the best way to set it up. The customer service rep was impeccable! She patiently walked me through everything and was beyond amazing.
I have been using OrthoFi since 2014. It has truly been a game changer for our team. Our office efficiency, productivity, and extra time to spend with patients has been a win in my book. I have told many colleagues about our …
Very easy to use and very clear to understand. Had to make some changes with payment info and it was so easy to do, and allowed me to manually pay the payment myself.
Dr. Buttram and his staff are amazing! They are kind, helpful, and have always answered any questions we’ve had. I will definitely use them in the future if any of my other 3 kids need braces!
I highly recommend Dr. Smith! My daughter is getting ready for phase 2 braces. We switched to Dr. Smith after a bad experience with another ortho during phase 1. Dr. Smith and his staff are AMAZING and have completely set our minds at ease as we take steps into starting the next phase.
While I really love our dentist and his team and I worked with OrthoFi, because you should always take advantage of 0% financing, but there was not an easy way to change an expired credit card in the auto-pay system, so I had to go in …
Let me just start by saying this company is one of the worst companies I have ever worked with. Not only are they unprofessional, but there is such a high turnover in their employees that no one ever knows what they are talking about. …
One of the best Orthodontist in DC area. Dr.Jocelyn Defoe is one of the finest doctor, listen to the patient carefully, polite and looking out to give the best and honest treatment. Patients will be never disappointed. Staffs are amazing and very professional. I love this place.
We felt very welcomed and my son was given excellent individual attention. They were very patient with my wiggly 7 year old 🙂 I’m excited to start this journey with these very professional, kind and warm people 🙂
The staff are all so kind and Becky is wonderful at understanding and connecting with each case. This is my Second child getting braces here and will continue to my third if we stay in AZ.
I paid for my kids braces in full and they are both now OUT of braces. I never financed with them, yet I am getting notices that my payment won’t go through and I am being charged a late fee.?! When I call them nobody seems to know why …
Convenient monthly payment option however when I needed to update insurance information I was unable to do so online so I contacted customer service. Customer service was unwilling to take my son’s updated insurance information since I was …
Best experience I have ever had with a dentist and/or orthodontist. They are the kindest people and make you feel like family. They are smiley and happy. You can tell everyone loves to work there! They take time with you and do not rush. I actually look forward to going.
By F A R the best Ortho office! We are on kiddo number 4 and their customer service and quality of work never fail. My oldest’s teeth look as amazing 6 years after treatment as they did when they were compete. One of my kids was especially …
In the past two years, this company has provided me with excellent customer service. Associates answer the phone promptly, look my case up quickly, answer questions knowledgeably, and document communication thoroughly. They’ve been a pleasure to work with.
While I wasn’t with them very long due to moving to a different state, about 3 months after starting my treatment, they helped me not only set up my new orthodontist but deliver all my information to them prior to my new appointment. Would highly suggest these people!!
This is one of the worst companies I have ever used. When I call them no one seems to know what they are talking about. I’m also constantly getting calls/emails about late fees when I am set up on automatic payments. I will never use their services again.
When things went wrong, calling the number for help the ladies were more than willing to help and even fixed potential future problems because they looked into everything! It turned out that my insurance updated and I needed a new link sent to me. They were amazing.
Awesome staff! My child felt very comfortable during the consultation and the dentist was able to give her the option for braces that would not require implants for missing adult teeth. The office gives you options to choose your down payment amount and your monthly payment amount.
We just signed up our 14 and 16 year old for Invisalign braces! Love how great everyone is at Surprise Orthodontics! Even my daughter was impressed and thats hard to do! We found out that some of the information (we had been given prior – …
very comfortable environment, great orthodontists and friendly staff. They have a dog named Jackson and he is the best addition to make the journey of brace enjoyable. He is adorable!!
The worst site for account management. When there is a problem with the card (either FSA runs out & they don’t process partial payments or a credit card expires) no one contacts you. You unknowingly just keep getting processed late fee …
Dr. Milnor and her team are awesome. EVERY time I call and speak with Allie, she just puts a smile on my face. So cheerful and helpful. And of course, Dr. Milnor’s work for correcting our boys’ bites is great. We recommend!
I used OrthoFi as a payment option through my orthodontics practice. The payment setup was very easy, very customer friendly. Anytime I called about a payment question or pay off process they were super helpful. That part I would rate 5 …
An excellent overall experience for my daughter, throughout her visits during the time of her invisaline program. Doctors and staff have always been very courteous and helpful. I recommend both the program and this place of business.
Everyone was friendly and amazing! They were detailed and thorough from consultation down to braces administration. The kids weren’t nervous only excited. I had braces not too long ago myself and I was impressed by their advanced …
The Atmosphere is amazing. Clean And Organized. Everyone seems to really enjoy their job, and even if it’s a dental office they make you feel at ease. I am excited to start my journey with them.
Everyone there is so friendly and so professional. My appointment was at 5:30, and I waited only a few minutes before being called ‘back.’ Everything was explained to me in detail. Any question or concerns I had were addressed with thorough …
Dr. Webster and his staff are amazing ! We love going to their office and Dr. Webster goes beyond to make sure we are well taken cared of! I was thrilled with my results and now I have 2 kids he’s seeing with the same exceptional results! Highly recommend!
Awful platform. Every time I need to log in they need to reset my password. I logged in, went to try and update my billing info and it made me log in again and the saved password didn’t work. I have tried to reach out to their support but …
Horrible customer service. 3 days in a row calling and was never able to speak with someone. Left my number to keep my place in line three times without anyone calling me back. Someone answered the phone but since I was with the …
I thought I’d provide another edit in case anybody is interested. The 1-star rating remains. OrthoFi staff also did not help the business manager of my orthodontics practice when she called. She escalated to a regional manager who has …
Easily one of the worst Orthi billing companies out there! I’ve been dealing with them for over a year to resolve a simple billing issue. No one answers emails, every phone calls seems like they don’t have a clue to what’s going on with my …
The staff is so cool and lit and so down to earth job well done my GG picked the right place …..Thank you,,,,,,,Millyon Hester
If you do business with them be ready to double check all insurance claims and payments. They sometimes apply payments to wrong accounts or even forget to get insurance payments for patients. They will call patients non-stop for payments …
I felt super informed and prepared to make a discussion about my treatment after my consultation at Dr. Farnsworth’s office! The staff were all very professional and my meeting with the treatment specialist was incredibly beneficial to my …
Worst experience I’ve ever had. If I could give stars for all the lies they’ve told me I’d give them 5! Customer service reps were unprofessional and lacked knowledge of medical terminology and billing concepts. As someone who managed a …
my initial visit to the office to determine what type of treatment i would need. it was very clean and the workers were very professional. they started on time and i was able to get to work on time. i like the office and i will be getting my braces with Dr. Gen
It is a cheerful familiar place!! they make you feel special and are really attentive with the patients! really love it!
Received a call from them about billing and the best way to set it up. The customer service rep was impeccable! She patiently walked me through everything and was beyond amazing.
I have been using OrthoFi since 2014. It has truly been a game changer for our team. Our office efficiency, productivity, and extra time to spend with patients has been a win in my book. I have told many colleagues about our …
Very easy to use and very clear to understand. Had to make some changes with payment info and it was so easy to do, and allowed me to manually pay the payment myself.
Dr. Buttram and his staff are amazing! They are kind, helpful, and have always answered any questions we’ve had. I will definitely use them in the future if any of my other 3 kids need braces!
I highly recommend Dr. Smith! My daughter is getting ready for phase 2 braces. We switched to Dr. Smith after a bad experience with another ortho during phase 1. Dr. Smith and his staff are AMAZING and have completely set our minds at ease as we take steps into starting the next phase.
While I really love our dentist and his team and I worked with OrthoFi, because you should always take advantage of 0% financing, but there was not an easy way to change an expired credit card in the auto-pay system, so I had to go in …
My daughter loves the West Bloomfield Location. I can honestly say they care about her. Not just as a client but as a person. I highly recommend.
Let me just start by saying this company is one of the worst companies I have ever worked with. Not only are they unprofessional, but there is such a high turnover in their employees that no one ever knows what they are talking about. …
One of the best Orthodontist in DC area. Dr.Jocelyn Defoe is one of the finest doctor, listen to the patient carefully, polite and looking out to give the best and honest treatment. Patients will be never disappointed. Staffs are amazing and very professional. I love this place.
We felt very welcomed and my son was given excellent individual attention. They were very patient with my wiggly 7 year old 🙂 I’m excited to start this journey with these very professional, kind and warm people 🙂
The staff are all so kind and Becky is wonderful at understanding and connecting with each case. This is my Second child getting braces here and will continue to my third if we stay in AZ.
I paid for my kids braces in full and they are both now OUT of braces. I never financed with them, yet I am getting notices that my payment won’t go through and I am being charged a late fee.?! When I call them nobody seems to know why …
Convenient monthly payment option however when I needed to update insurance information I was unable to do so online so I contacted customer service. Customer service was unwilling to take my son’s updated insurance information since I was …
Best experience I have ever had with a dentist and/or orthodontist. They are the kindest people and make you feel like family. They are smiley and happy. You can tell everyone loves to work there! They take time with you and do not rush. I actually look forward to going.
By F A R the best Ortho office! We are on kiddo number 4 and their customer service and quality of work never fail. My oldest’s teeth look as amazing 6 years after treatment as they did when they were compete. One of my kids was especially …
In the past two years, this company has provided me with excellent customer service. Associates answer the phone promptly, look my case up quickly, answer questions knowledgeably, and document communication thoroughly. They’ve been a pleasure to work with.
While I wasn’t with them very long due to moving to a different state, about 3 months after starting my treatment, they helped me not only set up my new orthodontist but deliver all my information to them prior to my new appointment. Would highly suggest these people!!
This is one of the worst companies I have ever used. When I call them no one seems to know what they are talking about. I’m also constantly getting calls/emails about late fees when I am set up on automatic payments. I will never use their services again.
When things went wrong, calling the number for help the ladies were more than willing to help and even fixed potential future problems because they looked into everything! It turned out that my insurance updated and I needed a new link sent to me. They were amazing.
Awesome staff! My child felt very comfortable during the consultation and the dentist was able to give her the option for braces that would not require implants for missing adult teeth. The office gives you options to choose your down payment amount and your monthly payment amount.
We just signed up our 14 and 16 year old for Invisalign braces! Love how great everyone is at Surprise Orthodontics! Even my daughter was impressed and thats hard to do! We found out that some of the information (we had been given prior – …
very comfortable environment, great orthodontists and friendly staff. They have a dog named Jackson and he is the best addition to make the journey of brace enjoyable. He is adorable!!
The worst site for account management. When there is a problem with the card (either FSA runs out & they don’t process partial payments or a credit card expires) no one contacts you. You unknowingly just keep getting processed late fee …
Dr. Milnor and her team are awesome. EVERY time I call and speak with Allie, she just puts a smile on my face. So cheerful and helpful. And of course, Dr. Milnor’s work for correcting our boys’ bites is great. We recommend!
I used OrthoFi as a payment option through my orthodontics practice. The payment setup was very easy, very customer friendly. Anytime I called about a payment question or pay off process they were super helpful. That part I would rate 5 …
An excellent overall experience for my daughter, throughout her visits during the time of her invisaline program. Doctors and staff have always been very courteous and helpful. I recommend both the program and this place of business.
Everyone was friendly and amazing! They were detailed and thorough from consultation down to braces administration. The kids weren’t nervous only excited. I had braces not too long ago myself and I was impressed by their advanced …
The Atmosphere is amazing. Clean And Organized. Everyone seems to really enjoy their job, and even if it’s a dental office they make you feel at ease. I am excited to start my journey with them.
Everyone there is so friendly and so professional. My appointment was at 5:30, and I waited only a few minutes before being called ‘back.’ Everything was explained to me in detail. Any question or concerns I had were addressed with thorough …
Dr. Webster and his staff are amazing ! We love going to their office and Dr. Webster goes beyond to make sure we are well taken cared of! I was thrilled with my results and now I have 2 kids he’s seeing with the same exceptional results! Highly recommend!
Awful platform. Every time I need to log in they need to reset my password. I logged in, went to try and update my billing info and it made me log in again and the saved password didn’t work. I have tried to reach out to their support but …
Horrible customer service. 3 days in a row calling and was never able to speak with someone. Left my number to keep my place in line three times without anyone calling me back. Someone answered the phone but since I was with the …
I thought I’d provide another edit in case anybody is interested. The 1-star rating remains. OrthoFi staff also did not help the business manager of my orthodontics practice when she called. She escalated to a regional manager who has …
Easily one of the worst Orthi billing companies out there! I’ve been dealing with them for over a year to resolve a simple billing issue. No one answers emails, every phone calls seems like they don’t have a clue to what’s going on with my …