Terrible service. Always scheduling appointments without contacting us beforehand and only covering exterior of the home. Very displeased with the service and will be switching providers.
Couldn’t be more pleased with the service and/or responsiveness that I have received from my Orkin representative, Mr. William Gaston. Would highly recommend!
The young man that has been coming out serving my home. Have been very courteous and on time and very professional. Any questions and concerns he answer it all
More than 33 years I have Orkin Pest Control taken care my 2200 house with less problems at all. I trusted this company like my brother. Thank you very very much Orkin teams.
Service is great! Billing is troublesome because they can’t seem to consolidate different services on one bill. I bet I could find a small independent service that is able to do that.
I am a long time Orkin customer, which is why I was surprised to get off to a rocky start with the Buckhead office. However, we persevere and our property is now under contract with Orkin.
The various services- misquito, termite, crawl space remediation are first rate. William is a great representative of Orkin and a kind, continence person as well.
Multiple requests to call spouse on cell did not get to agent who arrived to empty home. Finally got # to agent who patiently waited for arrival. There is miscommunication between business and field.
I have never been disappointed with any appointment I have with Orkin, the specialist is always so professional and on target. I couldn’t ask for better service!!!
Karissa did a thorough termite inspection, explained every step of the process & solicited and professionally answered my questions. Excellent experience.
The phone staff and the tech were very nice and polite. There was a scheduling glitch and it was corrected quickly and reasonably. Hopefully the bugs are gone and we will all be happy!
Mr Clyde is always professional. Each times he comes he always has a smile on his face. Any questions or concerns I may have he always takes the time to go over everything with me.
Personally, customer service representative was verbally and female manager promised that she will have pest control agent revisit as a follow-up but have yet to see another agent at my residence.
This place is a must try! Everything was amazing! You have to get the lobster mac and cheese! We also tried the deviled eggs, the wontons and the lychee martinis. Absolutely no complaints and I can’t wait to go back to try the lobster fried rice!
I am very satisfied so far this was my first treatment but the Tech was very knowledgeable and told me thing I can do to keep my home free of pest. I’m glad I made this call.
From the young man who booked my appointment to the gentleman who came to my home, they were very professional and quite pleasant as well. I had a VERY pleasant experience and would definitely recommend them!
My old Orkin guy came in with booties on without me having to request them. I will know in the days to come if the guy that came out today sprayed well enough if I don’t see a pest. He went through my house so quickly as if he was being chased.
Quick exterior service, arrived early in the service window so now my day will be uninterrupted, wore a mask and remained socially distant. Polite, courteous, and expeditious.
Honestly a terrible customer service experience all around. I had an appt scheduled from 8-10 am, waited until about 9 to call local office to see where inspector was because he had yet to show up for the appt, & local office wasn’t …
Orkin has been great. Very responsive to our specific concerns. Nathan is wonderful, extremely professional and knowledgeable. We are very pleased and satisfied.
The representative who came to treat my home was knowledgeable and thorough. He went over everything in great detail. He was courteous and professional.
Had hornets. Devon, the technician was very responsive to my concern. He sprayed this morning I don’t see any more bees at the moment and hopefully not ever
They have not been informing me as to when they are going to spray the complex despite me repeatedly asking for that. This is a downgrade from last year when they regularly gave ma a heads up. We may switch away from Orkin next year. …
Our service rep, William, has been great for many years. The administration of the company is unresponsive. In the year and a half since my wife’s death, the company has repeatedly failed and refused many attempts to change feom my late …
The service was quick, professional and courteous. I was disappointed that they didn’t have the granules for outside my house and didn’t arrange to come back for that part of the service.
Excellent service because they’re proactive and execute very well, I’ve had no issues with pests with their constant micromanagement. They also respond immediately to my calls. Jake is amazing!
Very satisfied with the service I have received. The response time was
very prompt and the service was complete. The exterminator himself
was complete in his task.
Thank You Orkin
I had a appointment for termite application quote. Salesperson did not show up and never phoned nor emailed. Took off two hours from work for appointment. Called and the call taker sent a message to the local manager, never heard from them. Unprofessional and unacceptable.
Four years ago, I switched from another Pest/Termite control company to Orkin. I have been privileged to have two very competent men who represent Orkin to treat my house. Dorian Grant who does the Pest treatment and William Gaston who does …
Nathan is very responsive and gives me warning when he is 10 minutes out. I had a fly infestation and he spent time problem solving with me to see where the problem originated. Flies and other bugs are no longer a problem so I really appreciate him and would definitely suggest Orkin!
Had major problems with water bugs over the summer. After just one treatment and consultation, 90% of them were gone. I didn’t expect such immediate results. Customer service is also to commended. Thank you Orkin.
My Orkin service professional, Nate, is simply outstanding. The brand is great but, for me, Nate’s professionalism, dependability and genuine interest in how the service is working is what merits my 5 star rating.
Curtis was the consummate professional. He took the time to explain how pests behave and how the Orkin treatment has been tailored to exploit pest behaviors. …
We switched to Orkin about 9 months ago, after we’d had several quite unpleasant bug run-ins with our previous pest control company (involving multiple times waking up in the night to a cockroach crawling on me!). Since switching to Orkin, …
I have been using Orkin for a year.. I complained about pest in the attic during Orkins first visit.. I continued to complain ..
Their assessment was, it was squirrels in my attic.. orkin doesn’t rid of …
Jonathan is fabulous!! He wears a double mask and shoe covers, and maintains a safe distance. He is very articulate, and explains everything to me. He is thorough, patient, and friendly.
CONSISTENTLY showed up on unscheduled dates and no showed scheduled appointments. I put up with it for months and complained to them every 2 weeks, and nothing changed. Absolutely terrible service.
William Gaston is an excellent service technician at Orkin. Proactive, conscientious, and knowledgeable, William personifies exceptional client service. He points out all issues for consideration in an amiable way, and is considerate of client time. A five-star rating!
I’ve used Orkin Pest Control for many years and am very happy with their monthly service. William is very organized, professional, and always prompt for our appointment. I recommend Orkin wholeheartedly!
I scheduled 3 times in one week because they refused to show up. The third time I rescheduled same thing. Kept apologizing everytime I rescheduled but technician never showed up at all.
Terrible customer service! I was scheduled to have a technician come in today (Perry) in the 2pm-4pm window, for a termite inspection. I called the buckhead at 3:30-3:45 office to inquire about the appointment and that nobody has contacted …
Nathan (who knew you could be on a first name basis with pest control) is the nicest man. He is informative, on time, professional and attentive to my concerns (for instance he is careful in regards to my worries about pesticides around my …
Pretty poor customer service. Had them come in for fleas for $250 btw, the guy came in and took maybe 5-10 minutes spraying around with little thoroughness–didnt get in closets or under tables well. Didn’t spray outside either. No …
Over the past 20+ years, we have used Orkin and have marginal results. Although the company is qualified to service and treat pests, many service technicians have not done a complete job based on company standards.
William Gaston provided outstanding service in helping my daughter with her first home. He was prompt and thorough in reviewing her property for both a termite warranty and pest control, down-to-earth and understandable in explaining his …
I called to have someone come out because we had wasp nests in various places around the eves of my 2 story home. I told them that when making the appointment. They sent a technician who didn’t have ladders and wasn’t able to address the …
This company is a great way to rid yourself of unwanted pest, to bad they can’t do that to other things. I love the service they provided for me in the past and again now. I called and they came on the scheduled day and at the scheduled time. The employee who serviced my house was very kind and proficient. Again, GREAT COMPANY.
Called and made an appointment. They did not stop by at their appointment time after I took the 2 hours off to meet them. They did not call to contact or cancel. …
I went with orkin post control for a massive German roach infestation they generally came out said they could get it taken care of he charged me almost 300 initially sprayed the home then left. Hadn’t seen anyone come out for the comming …
Nathan is a true asset to Orkin!!
He’s a pleasure to work with, flexible when my schedule changes at the last minute, always prompt and always in a good mood. …
Nathan is the most helpful and hard working member of their team. He always checks in to see if we are seeing bugs – which we never do because he does such a thorough job. We ask him not to spray in the bedroom where we sleep and still …
Always responds immediately if I call/text to come out and treat. Nate is awesome!! Punctual, friendly and reliable. I text him directly if I need service and he accommodates my schedule.
If I could give zero stars I would. This was the worst service I ever had, and I worked there. Customer service was poor regardless if you worked there or not, everyone I spoke to had a bad experience, it was a coworker who told me to …
Overall Orkin is ok. The bug spray works decent and keeps pests away, but we’re clean too so that helps. We have the quarterly service so they come every 3rd month. My wife and I live in a forested area so we see a lot of spiders and ants. …
I rarely write reviews, but William Gaston absolutely deserves a ten star rating! He was extremely patient and thorough in answering all of my questions, and made every effort to ensure that our issues were resolved. I highly recommend him, and will use Orkin again because of his professionalism.
I would LOVE to cancel my service with you guys and no there is nothing that will change my mind! I had an appointment for yesterday 7/8/20 they rescheduled for today 7/9/20 at 6…no one showed up but they charged my card !!!!! It’s been …
Nathan, our Orkin provider, is the best! We absolutely love when he comes. Always thorough and helpful with the issues but also a smiling face and a great conversation.
Best dealing I’ve had in 7 months with Orkin. The new Representative was knowledgeable, quick, and professional. Way better than what I’ve been dealing with the service I have been dealing with this branch for the past year.
Had a great experience with the initial inspection and treatment! They were very professional, immediately helped me determine what kind of issue I had and how to treat it, did a thorough job looking for more issues and treating the newly …
William was helpful and gave our basement and home a spray. He identified that our home had been empty for some time and said upon another the pest issue would improve immediately and continue to improve upon follow up.
Pleased with my life experience. The technician was friendly and explained everything. Came prepared with a mask, shoe coverings and gloves. Explains everything. There was a slight issue with the scheduling window but the customer service agent followed up quickly and apologized for the inconvenience.
We are long -time customers of Orkin. Our current Technician, Nathan, is fabulous. Our family enjoys his visits because he’s personable and professional. He answers all our questions and is knowledgeable!
The first time card info was given for treatment plan, there was a fraudulent charge on my account for Nordstrom within 3 hours. When they finally did come out and do service, they guy sprayed a little and left in like 10 minutes. Giving …
Greg Ball was friendly and explanatory on bed bugs, which I apparently do not have (thankfully)! To me, it was worth the inspection since I had small bugs along the baseboard that did not look like any of the usual woodland creatures I see in the house.
Fantastic service in every way! Nathan is our technician. He is so helpful whenever we have any pest issues. He is kind, cheerful effective and prompt in dealing with any concerns. You won’t be disappointed with Orkin, especially with all the pests we have here in Georgia!
Our Orkin service person, Jonathan, has always been very professional and punctual. Most importantly, the pest control provided by him has been the best we’ve ever had. I would highly recommend Jonathan, and Orkin, to anyone needing service.
My termite bond experience with Orkin’s William Gaston has been a truly remarkable experience. Not only was William very knowledgeable about all the products and services Orkin offers, but his depth of knowledge about protecting the home …
Jake was professional and friendly. He explained the products that he was using and the areas that would be treated. He made sure that I knew the cost and billing process. I was assured that he was available if I had any problems. Totally satisfied and look forward to working with Jake and Orkin.
I am a current customer with a plan; I am currently reconsidering. We have a crawl space and we asked the technician to place traps in the crawl space
For 1, the technician always seems as though I’m bothering him when he comes …
We have been very pleased with our 3 different Orkin technicians we have had over the past 8 years in our home. Professional. Diligent. Responsive. Friendly. Thanks Nathan!
I am extremely displeased that the text notification about my upcoming service treatment came to me 2 hours “AFTER” the treatment actually took place at my home. This is terrible service and could have put my children and dog in danger. …
The technician that showed up was great. He was very friendly and was thorough and time efficient. My main complaint was with the scheduling system; I scheduled a Window of time over the phone , stayed home from work and when I called after …
Nathan Donaldson is my technician, and he is excellent! He texts the day before to set up my service, accommodates my schedule as needed, let’s me know what he did each time, and goes above and beyond regularly. Yesterday he brought a UPS package inside for me without me asking. Great job, Nathan!
The Buckhead office is highly unorganized. I was transferred from the Fayetteville office, who was amazing, and had a no call no show for my bi-monthly service. Then I had a tech show up with no scheduled appointment and submit information …
I appreciate the timeliness of the serviceman who came to my residence. He asked for and listened to my concerns and provided valuable advice. I will evaluate the service further once I see if the treatment works effectively.
The technician arrived within the 2 hour time frame. He was swift, helpful, and addressed our concerns. I love the shorter time frames! There is nothing worse than “someone will be there between 7am and 7pm” and Orkin delivers in that regard.
My Orkin technician is great! He always contacts me prior to an appointment to schedule an exact time and then shows up on time. He is flexible to accommodate my schedule and is extremely tolerant of my dog who is consistently so happy to see him.
Technician friendly, kept distance. Sprayed inside and outside. Did not have the glue traps that I use because company was out of them. She did a great job inside cabinets and behind appliances.
Jonathan is excellent. He gave me updates on his expected arrival. He was thorough and was able to answer all of ( my many) questions. He is also very caring and kind. If only all people who service my home were as knowledgeable at their business as Jonathan.
Jimmy Tibbs is the BEST tech I have EVER had in 20yrs!!! I am a business owner & I am a Law Enforcement Officer full time. What I mean, is I’ve seen a lot & have lived a lot. Jimmy is my technician at my business. I haven’t needed anyone at …
I ended up cancelling because they no called and no showed FOUR different times. I don’t have time for that. Never bothered to try to reschedule with me so I called their competitor who gave me a MUCH better deal.
I switched to Orkin after several years with another company. William Gaston has been wonderful to work with on my termite control and always responsive when I have questions or concerns. Provides amazing customer service and truly cares …
I can not thank Orkin enough. The costumer service I received was unmatched. From the beautifully spirited agent that took my call and the amazing, informative and very helpful technician named Thomas that came out. Wonderful company, you will not be disappointed. Thank you Orkin.
We used Orkin for 35 years at our former home so we’re used to the high quality of service and the professionalism of its employees. Our service tech was on time and explained everything he was doing snd why.
Compared to my service from Green Queen, I prefer Green Queen. They cleared cobwebs in exterior doors, windows, overhangs. Better customer service by far from Green Queen.
Orkin servicemen Greg and Jason did an excellent job. They were very patient explaining the process and they had compassion for what we were going through. We had a severe case and Jason went into that crawlspace like it was nothing. Greg and Jason, we’re very professional.
Our family has been relying on Orkin for pest control since the 1970s, throughout the Southeastern US, and they are always exceptionally professional, knowledgeable and ethical. Companies do not survive in business for 100 years without …
Vic is outstanding!! He is so responsive, super professional and i consider him a friend!! Vic is attentive to detail, never rushes and has come well past his time to be off to address a problem! If Vic leaves Orkin, i’m following him!
I use Orkin for every other month pest control. Very easy to schedule service when it is convenient for me. The technician who serviced my home, Nathan, is always prompt and extremely courteous. My concerns are addressed in a professional manner and he was responsive when we still had issues after our first treatment.
Orkin does not care about you or your problems. I called Orkin to take care of the hornets I kept finding in my house, since I am severely allergic. I wanted to know if there was an opening in the home and how they were getting inside. I …
This visit was for my yearly inspection for my termite bond. Their employee Greg seemed knowledgeable and thorough. He arrived on time and handled the task in a pleasant way. I’d recommend him and hence Orkin.
I had an appointment today and usually I receive a text message, courtesy call from Orkin letting me know they are on their way. However, that wasn’t the case. I was out buying groceries and they just showed up and sprayed the perimeter of …
Orkin has been great! As the seasons changed I noticed an overwhelming amount of mosquitos in my back yard, and ants on the outside of my home that eventually made it inside. I signed up for the quarterly service and someone was out to my …
Please forgive my delay in responding. If my life was as well organized as Orkin, you would have received my review last week.
Robert and Kline, the two technicians who preformed my annual inspection, were …
Our guy Nathan is the absolute best! Without people like him, Orkin would be just another pest control company. And, there are plenty of those. Orkin always has the best customer service, which is, in my option, what sets them apart.
The technician that serviced my home was not professional. I had to ask her to put a mask on, who walks in someone’s home as a stranger and have no mask during a global pandemic, vaccine or not as a corporation that represents how you value …
Follow up appointment. I’m very confident when Orkin spray I don’t have to worry. This appointment was to spray outside around our home. They have been around for many years. Strong reputation and they are first in class!
We used orkin at the Apartment Community I work at and had an amazing relationship with our regular weekly tech–then their Corporate ppl switched us to “business” services vs “home” services and then started charging us more for certain …
My service professional, Nathan, is the BEST. We literally look forward to seeing him every month. Courteous, warm, professional. I honestly never thought I would leave a review for a pest service… he’s just that awesome.
Had an appointment for termite inspection. The representative, Clifton, showed up on time and was very professional with the service. I asked about general pest service and he thoroughly provided me with options with no pressure. I added …
All the technicians who have serviced my home have been friendly and knowledgeable. Hunter was my tech today. He was very thorough and responded to my questions and concerns. He went above and beyond to get rid of cobwebs that had accumulated around the outside of my home. I really appreciate the service.
I scheduled a treatment, and was told that the technician would give me a call about 30 minutes prior to arriving. I stayed home from work for about 3 hours waiting on said technician, and no one showed up. When I called the 800 number for …
Orkin has protected our home for years—30+. Rodney and Jason have been wonderful about making sure we are current with what is available to benefit us and our home. Their was a repair that needed to be done—parts ordered—during the …
Definitely not worth all the money we paid. We still have all sorts of creepy crawling things in our home. We will use another pest control service from here on out….Save your hard earned money and go elsewhere. Customer service is Ghetto and rude as well.
Friendly, punctual but service need to honor what Orkin stands for and advertise. After complaining to the manager,the managers came out corrected the problem and the services got better. The last Orkin technician was much better and the bug problem has 97% gone and had my Dad continued the service they would be gone completely.
I scheduled a consultation for someone to inspect my home and spray. They never came out. This is the second time I tried to schedule service and no one came out to actually service my home. Very unprofessional.
They charge you for months they do not show up. I have called 20 times left 20 messages no call back. I’ve talk to managers about my mosquito problem. Promise is not met. They come spray for three seconds and leave. It’s been a horrible …
Very friendly and knowledgeable. If you have additional problems they are quick to come out and resolve them at no additional cost. Other services can be more cost effective but Orkin earns what they cost.
My regular technician, for bugs is excellent. The rodent control people are not. They were paid last February an astronomical sum to eliminate an infestation. They were supposed to rodent proof my home. They used plastic mesh which the …
Professional friendly and efficient
Getting better in NW Atlanta with the service
I wasn’t at home so I gave no idea
Good work
Technician was very thorough.
Rodney is the best! THANKS
Noticed an immediate difference. Thanks
Orkin never showed up nor called
Bi-monthly Orkin spraying and maintenance.
Not recommended if poor bargaining skilsl
Thank you Orkin for keeping us free from bugs.
Prompt and professional especially on advice to deter carpenter bees
Very professional and friendly service
Good job! Friendly person!
Good job
Easy and friendly service.
Very good at handling the issue with care
Professional and polite. Explained my problem well.
Always a great experience with Nathan!
Never did inside inspection
Awesome quick service- great customer service!
Great attention to detail, solid professional service.
My tech was late and over charged me.
Very satisfied with the service.
I hate Bugs. So does Orkin. That means we are on the same page.
Exceptional and Precise insect and pest control service!!
Perry Farmer was an exceptional technician.
Service guy was great!
Everyone was great! Thank you for coming so soon.
Very thorough inspection with full informative explanations of all findings.
Great service from their representative
Quick and easy. But tracked mud thru the house
The technician was professional and answered any questions that we had.
Always pleasant and eager to do a great job!
Excellent experience with termite inspection this morning.
They never come when you schedule online.
The technician did a wonderful job.
Great service. Very happy.
Service wasn’t good and the lied about how the contract works.
Excellent, professional service.
Thank you very much.
I was not home when technician came.
Called to give update on arrival, very friendly & professional
Great customer service and overall experience!
Timely fast service. Thank you!
Reliable, courteous and most importantly, it works.
We have no pests and that is perfect service for us!
Same day service, very professional.
Has missed multiple appointments over the past few years and never a call.
The customers always right and I dont think they got that.
Got rid of my ant problem! I’m very thankful.
Nicole at Orkin was awesome! Thank you
They treated my house inside and outside
A very professional service man
Yes
Jonathan provided thorough, excellent and friendly service!
The Orkin technicians are always professional.
Nathan, is a great technician. The best ever
Horrible experience, I ended up canceling the service and they still charged me a month after I cancelled it
Perry was totally professional, efficient and on time.
Experts at what they do, I am very satisfied with their service.
Greg Ball was very professional and helpful.
Nathan is the best of customer service and the applications work every time !
Just had a meeting with Shannon, and she was fantastic.
Came in and sprayed the likely spots and they said they’d come in for another checkup.
Annual inspection. No issues, covid safe
Good pest control service that is very affordable and easy to work with.
Perri, did a complete evaluation of our home and garage in checking for the presence of termites.
The technician was very knowledgeable and professional
Company is trying to charge for things I didn’t order I don’t recommend them and you gotta be careful it’s a scam
William Gaston hooked me up with a mosquito free summer last summer … will be doing it again soon!
On time, very efficient, asked where we had specific problems and then went to work.
Other than not calling to say our exterminator would be late, we had good service.
Nathan is great! Keeps my house free from insects!
Cleo have a great experience. And guaranteed protection of the property.
The service was great, and our technician was friendly! No bugs either!
Nathan came out and took care of business! Very friendly and I will be using this (his) service again!
Nathan is a great technician…friendly, thorough, and dependable.
Francis is polite and did an excellent job. Followed instructions exactly
Jonathan is reliable and does a great job. Nice to have him as a exterminator .
As always, Nate provides top notch service. We actually look forward to him coming by!
Friendly technicians and their mosquito service allowed us to enjoy our patio all summer long.
Jonathan was friendly, punctual and effectively sprayed my home. I’m very pleased .
Curtis is the best service provider! He is the reason I remain an Orkin customer.
The technician was very thorough and covered inside and outside.
Got same day appointment. And Nathan was cordial while doing his job.
Or kin is rather expensive but excellent, and my exterminator Nathan is friendly and thorough.
The inspectors that come out are always friendly and professional. They have unmatched communication.
A great company that provides great service !
Myron Daniels really does a great job, the entire staff is very helpful.
I live in Midtown Atlanta and my Orkin guy is Nathan. He is amazing and very personable.
Technician was knowledgeable, very helpful, and reassuring. Thank you Orkin.
Our service provider was very professional and fast.
If you need to get rid of any kind of Bugs, call them it really works. I’m very satisfied with this service.
Inspection handled professionally and young man very presentable. In future calls should be made from a local No. otherwise do not get answered.
This was my first time using orkin so
He sprayed mostly everywhere it needed
Great service from Orkin. Inspector Perri Farmer did a very thorough job. Thanks
Excellent customer service and technicians are thorough and care about doing a good job! Two thumbs up to Steven👍👍 …
He was so nice and was Willing to change my appointment time to whenever was convienient for me.
Great Customer Service, Ordie their technician is absolutely fantastic! Management team always very responsive.
My service tech is the best. He is always going above and beyond to make sure my home stays pest free
Terrible service. Always scheduling appointments without contacting us beforehand and only covering exterior of the home. Very displeased with the service and will be switching providers.
Myron was on time and very professional. He explained his findings and what he was doing to alleviate the situation.
Orkin has been servicing my home for a couple of years and Dorian is a fantastic representative.
He made me feel as if I was family great customer service
My ORkim technician is always on time, courteous, and keeps my home Peay free.
Overpriced services only cater to their model and they are flexible in that they insist you need to purchase monthly services.
Both the Termite Inspector, Everett, and the Pest Control tech, Nathan were very knowledgeable, thorough in their explanations and very nice.
Vick was very professional. Offered many additional services. A credit to your company
Sounds like a nice guy, the service was Timely, I would use them again
Nathan is very personable, kind and professional as he carries out his duties.
Steven was great. Very professional and was able to get everything done while I was busy on a conference call!
Couldn’t be more pleased with the service and/or responsiveness that I have received from my Orkin representative, Mr. William Gaston. Would highly recommend!
I am not sure our house was serviced as I was here before during and after the appointment time and do not recall the service for this month
The young man that has been coming out serving my home. Have been very courteous and on time and very professional. Any questions and concerns he answer it all
Jonathan was an excellent technician. Professional and kind. Looking forward to working with Orkin!
More than 33 years I have Orkin Pest Control taken care my 2200 house with less problems at all. I trusted this company like my brother. Thank you very very much Orkin teams.
Service is great! Billing is troublesome because they can’t seem to consolidate different services on one bill. I bet I could find a small independent service that is able to do that.
I am a long time Orkin customer, which is why I was surprised to get off to a rocky start with the Buckhead office. However, we persevere and our property is now under contract with Orkin.
Nathan provides me cheerful excellent service and it’s always good to see him. Definitely recommend him and Orkin
The various services- misquito, termite, crawl space remediation are first rate. William is a great representative of Orkin and a kind, continence person as well.
Nathan is excellent. I wouldn’t change him for the world. Easy to contact and super knowledgeable about any issues we have.
I have never had a problem making a special request and having it honored in 20 years of being an Orkin customer.
GREAT SERVICE. THANKS MIKE
Multiple requests to call spouse on cell did not get to agent who arrived to empty home. Finally got # to agent who patiently waited for arrival. There is miscommunication between business and field.
Curtis has always been a consummate professional. His service is thorough and his demeanor is consistently friendly!
I have never been disappointed with any appointment I have with Orkin, the specialist is always so professional and on target. I couldn’t ask for better service!!!
Karissa did a thorough termite inspection, explained every step of the process & solicited and professionally answered my questions. Excellent experience.
The phone staff and the tech were very nice and polite. There was a scheduling glitch and it was corrected quickly and reasonably. Hopefully the bugs are gone and we will all be happy!
Nathan is an exceptional service provider. He is very professional, works quickly, and does a great job.
Thank you for your continued protect of our house. Bugs in Atlanta is a when not an if issue. Orkin makes it a rarity. …
My technician, William, was thorough, prompt and professional. I am very pleased with the communication and follow up on my insulation install.
We appreciate the service provided by Curtis. He calls to give advance notice of our upcoming service dates and he is extremely professional.
Mr Clyde is always professional. Each times he comes he always has a smile on his face. Any questions or concerns I may have he always takes the time to go over everything with me.
Love my orkin guy. They company is always prompt and communicative. They do a great job keeping the bugs away as well
Personally, customer service representative was verbally and female manager promised that she will have pest control agent revisit as a follow-up but have yet to see another agent at my residence.
This place is a must try! Everything was amazing! You have to get the lobster mac and cheese! We also tried the deviled eggs, the wontons and the lychee martinis. Absolutely no complaints and I can’t wait to go back to try the lobster fried rice!
The exterminator was on time and very professional. He was knowledgeable and gave me useful information to solve my issue.
William has been our Service Technician for over five years. He’s reliable, dependable, prompt, does an excellent job and is very friendly.
Jonathan is great to work with. He checks in with a few days prior to arrival. He goes and seeks out bugs for me – attic basement etc. he’s wonderful.
I am very satisfied so far this was my first treatment but the Tech was very knowledgeable and told me thing I can do to keep my home free of pest. I’m glad I made this call.
From the young man who booked my appointment to the gentleman who came to my home, they were very professional and quite pleasant as well. I had a VERY pleasant experience and would definitely recommend them!
Orkin having been keeping my bugs at bay for about a year. Doing a nice job – it’s easy, they just call or text and it’s done! …
Our technician was on time, courteous and very knowledgeable about the issues we were dealing with and how to treat for them.
William was an excellent service rep for Orkin. He knows his stuff! Arrived on time, etc. all around good guy!
Nate and Orkin’s service is second to none. Amazing! I consider Nate a friend and love catching up with him . They take good care of us!
We are so lucky to get Nathan Donaldson as our Orkin Technician. He is prompt, professional, thorough, and represents the company well.
I have been using orkins for years and they are mediocre at best. You can get the same or better results from diy sprays. Don’t waste your money
Nathan was very polite and professional. He addressed all of our issues and concerns and we look forward to working with him. Thank you, Nathan!
My old Orkin guy came in with booties on without me having to request them. I will know in the days to come if the guy that came out today sprayed well enough if I don’t see a pest. He went through my house so quickly as if he was being chased.
Quick exterior service, arrived early in the service window so now my day will be uninterrupted, wore a mask and remained socially distant. Polite, courteous, and expeditious.
Honestly a terrible customer service experience all around. I had an appt scheduled from 8-10 am, waited until about 9 to call local office to see where inspector was because he had yet to show up for the appt, & local office wasn’t …
Orkin has been great. Very responsive to our specific concerns. Nathan is wonderful, extremely professional and knowledgeable. We are very pleased and satisfied.
The representative who came to treat my home was knowledgeable and thorough. He went over everything in great detail. He was courteous and professional.
Had hornets. Devon, the technician was very responsive to my concern. He sprayed this morning I don’t see any more bees at the moment and hopefully not ever
I love the people who tend to our property.
Scheduling had been difficult before. “Will arrive anytime between 12-2pm” … shows up at 2:30. …
Nathan provides excellent customer service on a consistent basis. He is knowledgeable and competent about his duties. I appreciate his timely service.
Greg is always welcome here. Very professional. Good guy. Seems to be very thorough. Enjoyed meeting him. Thank you so much!
They have not been informing me as to when they are going to spray the complex despite me repeatedly asking for that. This is a downgrade from last year when they regularly gave ma a heads up. We may switch away from Orkin next year. …
Our service rep, William, has been great for many years. The administration of the company is unresponsive. In the year and a half since my wife’s death, the company has repeatedly failed and refused many attempts to change feom my late …
The service was quick, professional and courteous. I was disappointed that they didn’t have the granules for outside my house and didn’t arrange to come back for that part of the service.
Excellent service because they’re proactive and execute very well, I’ve had no issues with pests with their constant micromanagement. They also respond immediately to my calls. Jake is amazing!
Very satisfied with the service I have received. The response time was
very prompt and the service was complete. The exterminator himself
was complete in his task.
Thank You Orkin
I had a appointment for termite application quote. Salesperson did not show up and never phoned nor emailed. Took off two hours from work for appointment. Called and the call taker sent a message to the local manager, never heard from them. Unprofessional and unacceptable.
Four years ago, I switched from another Pest/Termite control company to Orkin. I have been privileged to have two very competent men who represent Orkin to treat my house. Dorian Grant who does the Pest treatment and William Gaston who does …
Nathan is very responsive and gives me warning when he is 10 minutes out. I had a fly infestation and he spent time problem solving with me to see where the problem originated. Flies and other bugs are no longer a problem so I really appreciate him and would definitely suggest Orkin!
Had major problems with water bugs over the summer. After just one treatment and consultation, 90% of them were gone. I didn’t expect such immediate results. Customer service is also to commended. Thank you Orkin.
My Orkin service professional, Nate, is simply outstanding. The brand is great but, for me, Nate’s professionalism, dependability and genuine interest in how the service is working is what merits my 5 star rating.
Curtis was the consummate professional. He took the time to explain how pests behave and how the Orkin treatment has been tailored to exploit pest behaviors. …
We switched to Orkin about 9 months ago, after we’d had several quite unpleasant bug run-ins with our previous pest control company (involving multiple times waking up in the night to a cockroach crawling on me!). Since switching to Orkin, …
I have been using Orkin for a year.. I complained about pest in the attic during Orkins first visit.. I continued to complain ..
Their assessment was, it was squirrels in my attic.. orkin doesn’t rid of …
Jonathan is fabulous!! He wears a double mask and shoe covers, and maintains a safe distance. He is very articulate, and explains everything to me. He is thorough, patient, and friendly.
CONSISTENTLY showed up on unscheduled dates and no showed scheduled appointments. I put up with it for months and complained to them every 2 weeks, and nothing changed. Absolutely terrible service.
The technicians are always friendly professional and covid- 19 protected. Thank you Orkin for your great service!
William Gaston is an excellent service technician at Orkin. Proactive, conscientious, and knowledgeable, William personifies exceptional client service. He points out all issues for consideration in an amiable way, and is considerate of client time. A five-star rating!
I’ve used Orkin Pest Control for many years and am very happy with their monthly service. William is very organized, professional, and always prompt for our appointment. I recommend Orkin wholeheartedly!
I scheduled 3 times in one week because they refused to show up. The third time I rescheduled same thing. Kept apologizing everytime I rescheduled but technician never showed up at all.
Terrible customer service! I was scheduled to have a technician come in today (Perry) in the 2pm-4pm window, for a termite inspection. I called the buckhead at 3:30-3:45 office to inquire about the appointment and that nobody has contacted …
Nathan (who knew you could be on a first name basis with pest control) is the nicest man. He is informative, on time, professional and attentive to my concerns (for instance he is careful in regards to my worries about pesticides around my …
Pretty poor customer service. Had them come in for fleas for $250 btw, the guy came in and took maybe 5-10 minutes spraying around with little thoroughness–didnt get in closets or under tables well. Didn’t spray outside either. No …
Over the past 20+ years, we have used Orkin and have marginal results. Although the company is qualified to service and treat pests, many service technicians have not done a complete job based on company standards.
William Gaston provided outstanding service in helping my daughter with her first home. He was prompt and thorough in reviewing her property for both a termite warranty and pest control, down-to-earth and understandable in explaining his …
I called to have someone come out because we had wasp nests in various places around the eves of my 2 story home. I told them that when making the appointment. They sent a technician who didn’t have ladders and wasn’t able to address the …
This company is a great way to rid yourself of unwanted pest, to bad they can’t do that to other things. I love the service they provided for me in the past and again now. I called and they came on the scheduled day and at the scheduled time. The employee who serviced my house was very kind and proficient. Again, GREAT COMPANY.
Called and made an appointment. They did not stop by at their appointment time after I took the 2 hours off to meet them. They did not call to contact or cancel. …
I went with orkin post control for a massive German roach infestation they generally came out said they could get it taken care of he charged me almost 300 initially sprayed the home then left. Hadn’t seen anyone come out for the comming …
Service person was great and respectful. Quick yet thorough!! Just wish we had advance notice he was coming. Glad we were home!!
Nathan is a true asset to Orkin!!
He’s a pleasure to work with, flexible when my schedule changes at the last minute, always prompt and always in a good mood. …
Nathan is the most helpful and hard working member of their team. He always checks in to see if we are seeing bugs – which we never do because he does such a thorough job. We ask him not to spray in the bedroom where we sleep and still …
Always responds immediately if I call/text to come out and treat. Nate is awesome!! Punctual, friendly and reliable. I text him directly if I need service and he accommodates my schedule.
If I could give zero stars I would. This was the worst service I ever had, and I worked there. Customer service was poor regardless if you worked there or not, everyone I spoke to had a bad experience, it was a coworker who told me to …
Overall Orkin is ok. The bug spray works decent and keeps pests away, but we’re clean too so that helps. We have the quarterly service so they come every 3rd month. My wife and I live in a forested area so we see a lot of spiders and ants. …
I rarely write reviews, but William Gaston absolutely deserves a ten star rating! He was extremely patient and thorough in answering all of my questions, and made every effort to ensure that our issues were resolved. I highly recommend him, and will use Orkin again because of his professionalism.
I would LOVE to cancel my service with you guys and no there is nothing that will change my mind! I had an appointment for yesterday 7/8/20 they rescheduled for today 7/9/20 at 6…no one showed up but they charged my card !!!!! It’s been …
Nathan, our Orkin provider, is the best! We absolutely love when he comes. Always thorough and helpful with the issues but also a smiling face and a great conversation.
Best dealing I’ve had in 7 months with Orkin. The new Representative was knowledgeable, quick, and professional. Way better than what I’ve been dealing with the service I have been dealing with this branch for the past year.
Had a great experience with the initial inspection and treatment! They were very professional, immediately helped me determine what kind of issue I had and how to treat it, did a thorough job looking for more issues and treating the newly …
William was helpful and gave our basement and home a spray. He identified that our home had been empty for some time and said upon another the pest issue would improve immediately and continue to improve upon follow up.
Pleased with my life experience. The technician was friendly and explained everything. Came prepared with a mask, shoe coverings and gloves. Explains everything. There was a slight issue with the scheduling window but the customer service agent followed up quickly and apologized for the inconvenience.
We are long -time customers of Orkin. Our current Technician, Nathan, is fabulous. Our family enjoys his visits because he’s personable and professional. He answers all our questions and is knowledgeable!
The first time card info was given for treatment plan, there was a fraudulent charge on my account for Nordstrom within 3 hours. When they finally did come out and do service, they guy sprayed a little and left in like 10 minutes. Giving …
Greg Ball was friendly and explanatory on bed bugs, which I apparently do not have (thankfully)! To me, it was worth the inspection since I had small bugs along the baseboard that did not look like any of the usual woodland creatures I see in the house.
Fantastic service in every way! Nathan is our technician. He is so helpful whenever we have any pest issues. He is kind, cheerful effective and prompt in dealing with any concerns. You won’t be disappointed with Orkin, especially with all the pests we have here in Georgia!
Our Orkin service person, Jonathan, has always been very professional and punctual. Most importantly, the pest control provided by him has been the best we’ve ever had. I would highly recommend Jonathan, and Orkin, to anyone needing service.
My termite bond experience with Orkin’s William Gaston has been a truly remarkable experience. Not only was William very knowledgeable about all the products and services Orkin offers, but his depth of knowledge about protecting the home …
Jake was professional and friendly. He explained the products that he was using and the areas that would be treated. He made sure that I knew the cost and billing process. I was assured that he was available if I had any problems. Totally satisfied and look forward to working with Jake and Orkin.
I am a current customer with a plan; I am currently reconsidering. We have a crawl space and we asked the technician to place traps in the crawl space
For 1, the technician always seems as though I’m bothering him when he comes …
We have been very pleased with our 3 different Orkin technicians we have had over the past 8 years in our home. Professional. Diligent. Responsive. Friendly. Thanks Nathan!
I am extremely displeased that the text notification about my upcoming service treatment came to me 2 hours “AFTER” the treatment actually took place at my home. This is terrible service and could have put my children and dog in danger. …
The technician that showed up was great. He was very friendly and was thorough and time efficient. My main complaint was with the scheduling system; I scheduled a Window of time over the phone , stayed home from work and when I called after …
Nathan Donaldson is my technician, and he is excellent! He texts the day before to set up my service, accommodates my schedule as needed, let’s me know what he did each time, and goes above and beyond regularly. Yesterday he brought a UPS package inside for me without me asking. Great job, Nathan!
The Buckhead office is highly unorganized. I was transferred from the Fayetteville office, who was amazing, and had a no call no show for my bi-monthly service. Then I had a tech show up with no scheduled appointment and submit information …
I appreciate the timeliness of the serviceman who came to my residence. He asked for and listened to my concerns and provided valuable advice. I will evaluate the service further once I see if the treatment works effectively.
The technician arrived within the 2 hour time frame. He was swift, helpful, and addressed our concerns. I love the shorter time frames! There is nothing worse than “someone will be there between 7am and 7pm” and Orkin delivers in that regard.
My Orkin technician is great! He always contacts me prior to an appointment to schedule an exact time and then shows up on time. He is flexible to accommodate my schedule and is extremely tolerant of my dog who is consistently so happy to see him.
Technician friendly, kept distance. Sprayed inside and outside. Did not have the glue traps that I use because company was out of them. She did a great job inside cabinets and behind appliances.
Jonathan is excellent. He gave me updates on his expected arrival. He was thorough and was able to answer all of ( my many) questions. He is also very caring and kind. If only all people who service my home were as knowledgeable at their business as Jonathan.
Jimmy Tibbs is the BEST tech I have EVER had in 20yrs!!! I am a business owner & I am a Law Enforcement Officer full time. What I mean, is I’ve seen a lot & have lived a lot. Jimmy is my technician at my business. I haven’t needed anyone at …
I ended up cancelling because they no called and no showed FOUR different times. I don’t have time for that. Never bothered to try to reschedule with me so I called their competitor who gave me a MUCH better deal.
I switched to Orkin after several years with another company. William Gaston has been wonderful to work with on my termite control and always responsive when I have questions or concerns. Provides amazing customer service and truly cares …
I can not thank Orkin enough. The costumer service I received was unmatched. From the beautifully spirited agent that took my call and the amazing, informative and very helpful technician named Thomas that came out. Wonderful company, you will not be disappointed. Thank you Orkin.
We used Orkin for 35 years at our former home so we’re used to the high quality of service and the professionalism of its employees. Our service tech was on time and explained everything he was doing snd why.
Compared to my service from Green Queen, I prefer Green Queen. They cleared cobwebs in exterior doors, windows, overhangs. Better customer service by far from Green Queen.
Orkin servicemen Greg and Jason did an excellent job. They were very patient explaining the process and they had compassion for what we were going through. We had a severe case and Jason went into that crawlspace like it was nothing. Greg and Jason, we’re very professional.
Our family has been relying on Orkin for pest control since the 1970s, throughout the Southeastern US, and they are always exceptionally professional, knowledgeable and ethical. Companies do not survive in business for 100 years without …
Vic is outstanding!! He is so responsive, super professional and i consider him a friend!! Vic is attentive to detail, never rushes and has come well past his time to be off to address a problem! If Vic leaves Orkin, i’m following him!
I use Orkin for every other month pest control. Very easy to schedule service when it is convenient for me. The technician who serviced my home, Nathan, is always prompt and extremely courteous. My concerns are addressed in a professional manner and he was responsive when we still had issues after our first treatment.
Orkin does not care about you or your problems. I called Orkin to take care of the hornets I kept finding in my house, since I am severely allergic. I wanted to know if there was an opening in the home and how they were getting inside. I …
This visit was for my yearly inspection for my termite bond. Their employee Greg seemed knowledgeable and thorough. He arrived on time and handled the task in a pleasant way. I’d recommend him and hence Orkin.
I had an appointment today and usually I receive a text message, courtesy call from Orkin letting me know they are on their way. However, that wasn’t the case. I was out buying groceries and they just showed up and sprayed the perimeter of …
Orkin has been great! As the seasons changed I noticed an overwhelming amount of mosquitos in my back yard, and ants on the outside of my home that eventually made it inside. I signed up for the quarterly service and someone was out to my …
Orkin has the best customer service! From the initial phone call to the house visits. They are extremely professional, informative, and affordable. …
Please forgive my delay in responding. If my life was as well organized as Orkin, you would have received my review last week.
Robert and Kline, the two technicians who preformed my annual inspection, were …
Our guy Nathan is the absolute best! Without people like him, Orkin would be just another pest control company. And, there are plenty of those. Orkin always has the best customer service, which is, in my option, what sets them apart.
The technician that serviced my home was not professional. I had to ask her to put a mask on, who walks in someone’s home as a stranger and have no mask during a global pandemic, vaccine or not as a corporation that represents how you value …
Follow up appointment. I’m very confident when Orkin spray I don’t have to worry. This appointment was to spray outside around our home. They have been around for many years. Strong reputation and they are first in class!
We used orkin at the Apartment Community I work at and had an amazing relationship with our regular weekly tech–then their Corporate ppl switched us to “business” services vs “home” services and then started charging us more for certain …
My service professional, Nathan, is the BEST. We literally look forward to seeing him every month. Courteous, warm, professional. I honestly never thought I would leave a review for a pest service… he’s just that awesome.
Mike, our rep is always very attentive and professional!!
Orkin is the most knowledgeable and trusted brand out there!
Had an appointment for termite inspection. The representative, Clifton, showed up on time and was very professional with the service. I asked about general pest service and he thoroughly provided me with options with no pressure. I added …
All the technicians who have serviced my home have been friendly and knowledgeable. Hunter was my tech today. He was very thorough and responded to my questions and concerns. He went above and beyond to get rid of cobwebs that had accumulated around the outside of my home. I really appreciate the service.
I scheduled a treatment, and was told that the technician would give me a call about 30 minutes prior to arriving. I stayed home from work for about 3 hours waiting on said technician, and no one showed up. When I called the 800 number for …
Orkin has protected our home for years—30+. Rodney and Jason have been wonderful about making sure we are current with what is available to benefit us and our home. Their was a repair that needed to be done—parts ordered—during the …
Detailed inspection & work.
Focused good quality & very dedicated hard work.
Friendly, Very Respectful & Professional. …
Definitely not worth all the money we paid. We still have all sorts of creepy crawling things in our home. We will use another pest control service from here on out….Save your hard earned money and go elsewhere. Customer service is Ghetto and rude as well.
Friendly, punctual but service need to honor what Orkin stands for and advertise. After complaining to the manager,the managers came out corrected the problem and the services got better. The last Orkin technician was much better and the bug problem has 97% gone and had my Dad continued the service they would be gone completely.
Is it not ironic when such an organization cannot recognize termites within its own walls? –LWC 17 January 2023
I scheduled a consultation for someone to inspect my home and spray. They never came out. This is the second time I tried to schedule service and no one came out to actually service my home. Very unprofessional.
They charge you for months they do not show up. I have called 20 times left 20 messages no call back. I’ve talk to managers about my mosquito problem. Promise is not met. They come spray for three seconds and leave. It’s been a horrible …
Riverhead, Long Island, New York..,..
the experience has been astonishingly, unpleasantly, frustratingly, unhelpful !!! …
Very friendly and knowledgeable. If you have additional problems they are quick to come out and resolve them at no additional cost. Other services can be more cost effective but Orkin earns what they cost.
My regular technician, for bugs is excellent. The rodent control people are not. They were paid last February an astronomical sum to eliminate an infestation. They were supposed to rodent proof my home. They used plastic mesh which the …