Incorporated in 1913, Public Service Company of Oklahoma is an electric utility company that serves more than 514,000 residential, industrial and commercial clients in Oklahoma.
| Saturday | 8AM to 12PM |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
| Friday | 8AM to 6PM |
212 E 6th St, Tulsa, OK 74119
(Translated by Google) Excellent service
(Original)
Excelente servicio
What a joke.
Terrible…just terrible…
TERRIBLE COMPANY , TERRIBLE CUSTOMER SERVICE
Bad customer service
They are amazing!!
Awful automated system. Terrible customer service.
Absolutely horrible! What a joke of a company!
Charges are extremely high! It’s pathetic!
Fixed a problem quickly after i e-mailed them
If I could give them a zero I would!
Been off almost 2hours still no one to help thanks
They make a fine case for deregulation.
Utterly incompetent at providing an essential public service
They’re rude and condescending horrible customer service
I can’t get them to turn my power back on at all tb
If I could give one less star, I would. This company sucks!
All I want for Christmas is a class action lawsuit against this company.
As with any utilities company they suck. Hold times are horrid.
Is there any options besides pso? They are the worst I do NOT reccomnd
Constant outages , it’s ridiculous
Andy (supervisor in Columbus, Ohio is rude short and unprofessional! Fire him! Now! He hates his job!
They can get away with what ever they want because they are the only game in town!
POOR CUSTOMER SER ICE STANDARDS!!!!
I DO NOT WANT YOUR APP. Stop emailing and asking me to downloaod it.
PSO is horrible period… There should be laws to protect people from this company.
Worst customer service reps in the world! just look at their rating. Looks like its back to the drawing board for PSO.
I’m very pleased with how quickly I was helped and the kind customer service.
They were very rude when I called them.
Am never home n my electric is still high how is that for one person that is not home all the time. And my electric is like almost three hundred I don’t understand that…….
Why this damn company decides to work on stuff in the HEAT OF THE DAY, I’ll never understand. Completely ignorant, and inconsiderate of their customers.
I am extremely pleased with this service! No problems. Thank you for being a great company!
Its freezing outside I have 2 small children in the home cut my electric off because of a missed payment I’ve always paid my bill on time I guess they don’t give a damn its all about money
Excellent service, friendly technician on phone and field technician. From original phone call to end of service was less than an hour.
I called about a tree limb on my power lines and they answered quickly, were very helpful and polite.
Worst company used and are a monopoly amongst several counties
I think the’re horrible. I was late once and they levied a huge deposit. I think they are not people oriented. Corporation
Commission should monitor.
I can’t stand this company. Have to deal with them though if I want to keep my damn electric. Always changing their rates. It’s ridiculous!
They have all been nice to me so far , & have always help me figure out if something’s wrong or what needs to be done
God I hate everything about this place, I don’t even know how much I’m paying for my first months electric tomorrow they never mailed me anything, I can’t get ahold of anybody, any time I’ve moved dealing with these people is the worst part of my move, every time.
Horrible company to do business with. Their claims / risk development department should be re-evaluated.
Incompetent, pissy, stupid, worthless uncaring, customer service. But I guess you can have these minions when your a monopoly. Suck it PSO!
Power randomly goes out consitantly workers are rude take forever to take the money off card n freezes card when pay bill
Worst customer service ever Me and my mother took over the lease for my sister and because we have the same last name they want me to pay her bill and which as a customer I have always paid them their money plus already put my deposit down …
Awful CS is awful, rude and unprofessional and they don’t care whatsoever about their customer they refuse to escalate a call after they have yelled at you or blown you off clearly apathetic. Use anyone else you can!
Worst company ever said I didn’t have a bill than charged 6 times the amount my bill usually is the next month refused to work with someone on a very fixed income.
Pso sync blips knock all electronics offline and have be rebooted With attendant lost content 9:33A 12/13/17. This is getting tiresome
Dropped my wife off 4 work
I’m rating my experience with this company 1 star. Because the online bill pay is complicated and quiet retarded. Thank you.
If I could give them a zero rating I would. There customer service is terrible. They send you to Collections without notifying you. I’m so over this company.
Well to be completely honest and clear about what and how this corporation functions very simply, profits above all else, or so it would seem.
My PC was fried because of them, they kept on turning the power on and off in my neighborhood and there was no announcement made about it. My PC is now fried and im out 1200$.
Terrible customer service. After being put on hold for a long time I finally got someone, but when I asked them why they couldn’t turn the power off on Saturday they pretended like they couldn’t hear me anymore and told me to call back later.
Upset I have to give any stars at all. Even more upset that this is the only company I can be with in the city or Tulsa. Cheat us on bills in the winter and customer service is complete trash.
They’re neutral wire went bad and fried everything in my house
Worst customer service ever, PSO doesn’t care about serving their customers they only care about getting their money
Very unhappy with this company. The new fuel charge added to our bills is outrageous. It is 75% to 100% of my rate billing. What an unfair charge as it doubles my normal bill.
I got a $400+ utility bill in one month! Ridiculous! Then they give some stupid excuse for it that makes no sense. It’s not like I can switch to a different company.
Constantly disconnects power because they can’t process payments properly. Have to call in and hold for 20 minutes every time.
Every time they come to read my meter, they leave my gate open and my dogs escape. I’m disabled, so getting my dogs back is next to impossible. I’ve asked several times for them to shut it, and I’m ignored. This has been going on for years.
Worst company ever! I would definitely give them 0 stars. Their customer service department lacks ALL skills needed to even be considered customer service!
Paid on power pay after I only owed a 1.62 so I go to counter to get a little more cash Literally
LESS THAN 1 MINUTE MY BILL IS AT …
Absolutely horrid just chose not to do our service call with 4 house threatened hands down worst company
Continuity that only Botswana would envy. Texas did us a favor by killing Windcatcher. Can you imagine trusting AEP/PSO with four billion. They cannot keep the power on with generated power – much less wind.
I’d really like to give a -1 or 1/5th of a star. PSO needs a competitor so that they would consider the customer’s legitimate needs when it comes to service. if there was fair market competition. I’d FIRE PSO in a heartbeat.
if i could i would give them no stars!!!!!!! how do you do your customers like that???? HOW DO YOU CHARGE 600.00- 1000.00 A MONTH FOR A ELECTRICITY???? HOW DO YOU DO YOUR PEOPLE IN THIS COMMUNITY LIKE THAT!!!! THESE PEOPLE ARE HIGH WAY …
Horrible–customer service– is an understatement. If you call at night you get a Mike, type of attitude, who hates his job and talks over you when you’re simply trying to inquire about one issue, then you get sent to Monica, a supervisor, …
Service sucks. Electricity at my business has gone off 4x today. Weather is fine. Tried to call for customer service but could never talk to anyone then was hung up upon. Truly poor service!
If I could give this company zero stars I would! Absolutely worst company ever! They double charge and go off of the people around you. Outrageous price hikes from one bill to another. Worst service and nothing has changed.
Took weeks to have my electric turned back on over the summer. Had two small children with no air conditioning, no fans, no way to store food, ect while the heat reached degrees over 100°. Bill was paid and they still took their time. No sense of urgency. Awful, awful.
PSO is a monopoly and unresponive. Our electrical infustructure is way outdated, a windstorm should not cause such havoc in a tornado prone area. Ridiculous, I can’t imagine how bad it would be if we were to, God forbid, be victims of a terrorist attack.
Horrible customer service! What kind of public service company doesn’t answer their phone! When you leave a voicemail message, they don’t return the call. This is exactly what happens when companies have a market monopoly.
Just waited 30min on hold and then was hung up on at 5pm. These people are as worthless as the sewage they charge for.
After attempting to report a power outage at my home, I was directed to yet another recording. There I was instructed to enter my house number 2x to two different connections. At that point the call was summarily disconnected w/o even a goodby. This is customer service at its worse!
They like to charge a random deposit fee just for the hell of it so they can pocket money. Paid my initial deposit when I got electric turned on and my bill has an extra $200 on it for a deposit fee?? Hmmm
The customer service line sucks, the bills are always obscenely high
I’ve lived all over from coast-to-coast and I gotta say, this is the absolute WORST electric company I’ve ever had to deal with. They will shut off the power without ever giving anyone a notice beforehand. I’m a reasonable person and I can understand if it’s due to bad weather but c’mon….
PSO refuses to divulge any kind of information on the cost to install a meter and start service. I am simply attempting to estimate total cost for a construction budget. I have no idea when the construction will begin until I can calculate …
I called to get my the service turned on in my new home, everytime I called they changed what they had to say whether it was about if my account was verified or whether or not they would come out today. I’m super mad. And very disappointed in the service.
I will I can give this unprofessional people 0 rating . I signed up for a light in Apri 17th up until now , I haven’t get a light , I called back about 3 weeks later because I didn’t know the light never transfer offer to the new apartment. …
Horrible people who will gouge you for everything they can! No matter your financial crises. They charge reconnect fees AND a further deposit on your next bill. Sometimes they charge a $200 deposit out of the blue just because they want more money.
So i change my automatic payment but the system never change and i have to pay the extra fee, they use 3rd parties for payments (we are on 2016) they costumer office sucks they dont have office (if they did the line will be of 1 miles). …
Just called PSO to verify that Wright Tree Service was contracted by them. Spoke to Crystal. Four men went up to the door of my tenant and shes home by herself. Crystal said,” Why would you worry about that, I’ve never heard that.” She …
Report this company to your local consumer Fraud department.
Customer service is very poor, the rates they charge for fees is ridiculous. The actual cost of electricity is very low, what is outrageous are the fees on top of the electric cost! …
This company’s the poster child of a company that should be taken over by the government and why private corporations have absolutely no business to be in utilities.
$130 power bill for two people in a 700sqft apt who work full time and go to school. Of course they didn’t care or want to come look at the meter. Tried blaming it on faulty appliances. Oh yes our tiny dish washer and toaster oven are running rampant. The most expensive and criminal run company I’ve ever seen.
Terrible customer service and ridiculous fee charges. To pay a bill on their ancient and outdated online system you have to pay a fee every time on top of the bill. I used their phone service instead once and I got a confirmation number and …
Had the Honey well thermostats put in, changed our modem so WiFi address changed. Now I can’t change it on thermostat. PSO is no help and HVAC company charges $150 to come out. How is this saving me money.?
Thank God for Liheap, PSO customer service is awful, the Bill Matrix is such a pain in the ass. Hard to be happy with this light company. Once you get a person on the line, they speak to you as though you are beneath them! Yea customer service here is def not about the customer sadly.
Won’t let me pay my bill online or by phone
Quickly helped me turn off services and turn on at the new address. Both individuals were so polite and nice and helped me sort out my accounts. Thank you to you both!
Our account says our last payment was made in January of the year “1” even though we make it on time every month and always have. And so they shut off our power unexpectedly and we have been on hold for 3 hours. Get your act together PSO.
We are going to lose power for 5-6 hours. Okay? How did we learn this, on a 93 degree August night? A truck showed up in front of my property and a man got out who told us they were going to “trim some bamboo.” …
Over priced and hard to work with. We’ve had them twice at two different locations and experienced black outs both times. Like weekly…sometimes for hours. Deposit is $350! If you can avoid using them do.
I dont understand why you guys have to charge late fees if your behind on payments obviously if im behind 60 days i dont have to money to pay it. So why put extra charges on top of what i have to pay.
We recently transitioned into better jobs but of course, we had an interruption in income so for 3 months we paid our bill in full, but late. They then seny us a bill for an extra $300 deposit when our monthly bill is 120ish. So when you have trouble PSO WILL ONLY MAKE YOUR LIFE MORE DIFFICULT.
When it comes to customer service pso ranks at the highest level I called be cause I didn’t understand my bill and SAVANNAH FROM LOUISIANA went far and beyond to help me understand ,thank you so so much she was knowledgful and we’ll trained.
HORIBBLE. someone calls to start new service in their name (been in mine for 5+ years). they switch it, the people see they gave the wrong address. now it goes into the apartments name, and now I have to pay 3x the amount to get it switched …
Just tried to pay to turn on electricity. Wouldn’t take my original payment. Through thier website. After payment the webpage went to not found. I refreshed and I guess it attempted to pay again. A month later i get two Bill’s saying I owe …
I sold a property, called to have service disconnected on 3/22. My last bill was thru 3/21, the new bill was $22.14 MORE , for LESS than a day… LAUGHABLE! The first time I called Customer Service (I did not write down the CSR’s name) they …
I have had power surges/outages at my home for 2 months. I have lost a receiver and had to put surge protector on my a/c. I live in a newe r home and in a gated community. All homes have these surges. I want it fixed. I have filed two …
I want OG&E back. We recently moved to the Tulsa area 9 months ago and have had nothing but trouble trying to get these people to understand anything! I have never been late paying a bill on anything and we consistently at least 4 times …
We always pay our bills & have a good credit rating. So we moved back into a house & had the electricity turned on. No bill. Tried to call PSO, only to discover that they been bought out by American Electric Power (AEP). Called AEP. …
We have been trying to have power line work on our house for 3 months now. Keep being told different dates then they never show up. We’re getting lawyers involved at this point. Horrible service.
As a property management company, we have to have power turned off and on to different properties often. We have never had any issues with PSO. The staff is friendly and helpful. Sometimes there is a long wait on the phone but other than that, no complaints.
They are no help it has been over 7 weeks and they have my new address. And when I called to see where my over payment money was I got told it was sent the 13 of Dec I o ly moved 80 miles away and still no mail with my refund and got told not thier problem
Worst company ever!!!!!! They will take every penny they can. I’ve had several issues and always have to call to see why my bill is so high or why there is extra charges. The people they have answering the phones are always rude and act …
Wish I could give negative stars for these people. They should be called POS instead of PSO. Warning…. Do not use auto pay! We were on auto pay and husband became disabled and no longer has income. Called 3 times and asked to be taken …
They said I owed $811 from 2000 and had to pay before they could turn my service on plus a deposit. Thry can NOT show the monthly statements for the owed bill. I was living in a 2 bedroom apartment at that time. Thry actually said I went 6 months without paying my bill and yet they let me have service.
Love how my bill from 101 last year in July and this year is over 200, just in case the kwh, and fuel just keep getting higher and higher ridiculous
Since 0 stars is not an option. The power has gone out 12 times today and if of course, you can’t speak to a human to ask WTH is going on. You know all of those surges are great for all of our expensive equipment here at the house. This has been going on for 18 months with no fix in sight. Maybe solar is the way to go.
Power has been out for at least 3 hours and PSO customer service can not tell me ANYTHING. They have no estimated time of restoration and can’t even tell me if the problem is currently being worked on. It is the middle of summer in Oklahoma …
Power pay has been a life saver AND a pain! It saved us from being without electricity when our bill was too high, but it’s taken a year to pay down under $100. I called and they said I had a $90 credit to use to switch back over when I …
Electric was barely 95 a month during the bitter cold snap we had this year (all electric apartment) and now all a sudden nearly 200 a month electric and we haven’t been running the air conditioner for two month because of how high it has been. What’s going on that’s it’s still going up each month?
I have been real good about paying my bill and now out of work for 2 months and got behind $440 for 2 months. I paid $260 and they still cut off my electric and won’t turn it back on till I pay the remaining past due. See how they treat their customers. I was busy trying to find work and forgot to call to talk to them.
Every time you call and hang up, the progress resets. You have to constantly call to try to resolve an issue that they created. But it never gets resolved. They always leave you on that “I’ll forward this to the other department” or “to the …
Would give 0 starts if I could! Their customer service is highly unprofessional and they all need to be retrained on how to professionally speak to a customer. The man I spoke to was super disrespectful and honestly shouldn’t even be …
This “electric company” dropped a hot wire and a gigantic city tree limb into my back yard and made no attempt to contact me and tell me about it. …
Now, I’m just eating breakfast, watching the news and my power shuts off. I’m thinking, “Oh God, I’m gonna have to call these people after I find my documentation proving I even did such a thing” …
I have had same experience as all of these many, many 1star reviews. I moved – from one Tulsa address to another a mile away – and did everything correct with advance notice, etc., and have been on autopay for years. Nothing transferred …
They were suppose to switch my service 04/21/2017. They turned off at one house but didn’t switch to the other one. I just found out from my landlord today they are getting the bill. When I call to fInd out why they said they do not know …
Never had any issues with them. Sounds like the only people that give a bad rating are the ones that don’t pay their bills and the electric gets shut off. There is a very simple solution…..PAY YOUR BILLS AND THE POWER WILL STAY ON!!! …
Can I give less than one star?
Most utilities companies aren’t great…but this one takes the cake not only In spotty service …but in the worst possible communication during their spotty …
For 25 years I have been a customer. Bills paid on time every single month. Temperature in OK finally dips to -7 and they decide to shut my power off. I own a saltwater fish store. Know you have killed thousands of animals and expect to see me in person to deal with this.
New to Oklahoma and I thought California Southern Edison electric was bad. Nope Pso is worse. Luckily the reps I talked to seem nice but was told I didnt have to pay a deposit if I went power pay program and about a week later electric went …
I’ve always thought utility company’s don’t care about customer service because it’s not like consumers have anywhere else to go. PSO is different. Every time I call in about an issue, the ladies on the other end has been super-nice, …
Horrible charging us with things I don’t even know what for can’t reach anyone either, like a legal mafia just like the IRS.
If I could give zero Stars I flipping would! They do not care about their customers at all in my books, they sure don’t care if people freeze, they turned my electricity off just because they needed more information about something, I was …
So back in July when I first had my electricity started, and after I paid the start up fees already/took care of startup for moving to a new state, I was told by a rep that my due date for payments is on the 21st of each month. I went to …
Woke up to my service off. I called they said I didn’t make a payment I told her I did on the 18th which was a Friday she then say oh yeah you did make a payment I’m not sure why your service is off. So my family 3year old and 1year old myself and dad woke up to a freezing home thanks PSO.
The star is for the worthless customer service. Simply wanted to switch my automatic payment to another date but was unable to on the website. When I called, the representative offered no solution and seemed annoyed to be dealing with me. …
I had been on their equal pay system for over a year and was never late. Last fall I was in the hospital through two paymentd and was afraid I would lose my status. All I had to do was pay the two payments and then call to be put back on the program. Thank you PSI from a gma on limited income!!
Terrible company. Went away for a month and an half long business trip to find out my apartments electricity went out. Called to see what was going on and they stated my service was terminated for on payment. I asked them what the balance …
I haven’t experienced any difficulties. They have been wonderful to work with! I hate having to call, but every time I have had to, I have been handle pleasantly. So far, so good. Only been 5 months, but I’m pleased to find that my experience hasn’t been like some of the other reviews, and I wanted to say so.
Constantly adds charges that were not there before, just got billed 307.62 in late bills despite being caught up before this. Totally ridiculous AND THIS ISNT THE FIRST TIME. Customer service is absolutely no help. If you have ANY say, DO NOT USE THEM. THEY WILL SCAM YOU!!
We live in Tuttle and have been out of power since 7:45. It comes on for about 5 mins every 2 hrs to allow a facade of warmth then it is out again. Why is it PSO is the only company that can’t keep power on in the area!? It is ridiculous! …
Due to the pandemic I was left unemployed and unable to pay my bills. After trying to get an extension and was denied for a late balance of $60 PSO made sure to disconnect my power and made a fine job of making sure my account was also …
Worst service I have ever experienced. I have lived in many states ,, but this one is the worst. I wanted to give it a 0 rating but it was not offered. Took 17minutes to talk to someone for new service.
Absolutely ridiculous method for starting services. If you’re just starting out on your own (i.e. you’re young and don’t have much credit) do NOT choose them or any apartment complex that uses them. I had to spend 3 hours back and forth …
WARNING ABOUT PAYMENT EXTENSIONS AND PAYMENT PLANS: These people should be taken to court for some of their practices. I am struggling with my bill and have been working with them to setup payment plans and payment extensions. However, …
The rep on the phone stated her name was Susie.
She was rude, abrupt and miserable. …
CS needs lots of improvements.
PSO is very much wants your money but not willing to provide a better services
THEY ARE A NIGHTMARE!! I inquired why my electric bill had been so high and why I got charged twice this month, one payment of $329 and another payment of $460!!! And I had forgotten to pay the bill the previous month bc I was so busy but …
Honestly you guys have the nicest, most helpful call center reps! I’m always so embarrassed when I call for help or payment arrangements and the reps are always helpful and nice! I appreciate that so much : )
I have been trying to pay my ridiculously high bill for two weeks straight and they won’t take the payment even though the money is in my account. They kept returning the check and charging me a 25 dollar return check fee on top of my bill so I have an extra 50 dollar charge. Irritating.
Charged me six months worth of bills claiming I’ve never made a payment, then that I had only made one, then two. I wouldn’t have had electricity starting 5 months ago if that was the case. Would not accept my receipts as they were “faked”. Great service.
What a nightmare! We moved into our house the 9th called to set it up ahead of time and the took our payment. Then I get a text we are unenrolled. Call to find out why and was told it was because I hadn’t enrolled in text notifications. …
I find it odd that they have a 1.8 review. PSO has been nothing but great the entire time I have had them. They have incredible workers that go out in every type of weather to ensure we have power. Their customer service has been fantastic …
There was an accident that caused a power outage today & ontop of their call to let me know what was going on right away, these guys that came out to fix the snapped pole the car crashed into and got us taken care of asap. In the past 10 …
Why doesn’t anyone answer the phone? Also, they need to change their GOOGLE Listing to state that they are not open… I went to the office to change my account and they are closed DUE TO COVID-19 this is JULY 19, 2022 and they are still …
I hate your company soooooo much if I could switch I would!! I’m gonna have to go solar!! Screw PSO!!!! You are seriously the worst!!!!!! You don’t deserve any stars!! Hate hate hate is all I feel!!!!!
After I PCSd away from Fort Sill, they charged me 60ish dollars for a month that I wasn’t even living in OK for. That’s whatever and I would have paid just to close out my business with them but they also made zero attempt to contact me …
Watch out if you move from a house where you had a averaging plan through PSO. I didn’t even know I was on such a plan until I moved out of the house after 10 months and got hit with a $1,646 final bill. The first customer service rep I …
Why this monopoly is legally allowed to gouge everyone in the area I will never understand. Their automated phone system is 100% WORTHLESS. Sends you a text with a link to an ‘automated assistant’ that turns out to be a blank white web …
Completely unable to handle the simplest of business. Charged 11,000 of electric on a 3min that ago burnt down building. No one can tell me anything but they transfer you back and forth between employees saying it’s the other departments …
This company has a monopoly on the area and the politicians are doing absolutely nothing to help matters, and are probably lining their pockets. They are arbritarily hiking prices up drastically in one of the hottest periods Oklahoma has …
I would like to understand why? When I pay my past due balance over by $12.51 I am still being told by recording I have a past due balance of $4.99????? Seriously jacked up the energy bills this year. I paid $300 and still trying to be hit …