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PSE pollutes more than any other utility in Washington. They spent $100,000 dollars in a single day trying to buy an election and obstruct I-732 the nations first Carbon Tax Swap. They block I732 because they want to keep polluting for free, (35% COAL) and make our children pay the cost #EvilEmpire
PSE claims they are doing the right thing for our planet but then they donate $125,000 to try and defeat I-732, an initiative which will reduce our high carbon emissions. The only group which has given more to try and defeat I-732 are out …
PSE spent $100,000 to oppose I-732- the best pollution reduction policy in the world. They are also trying to chop down trees to enrich themselves. Their “GREEN ENERGY” high premiums are just extra money for their pockets. They have no intention of closing their dirty coal plant. Switch to Arcadia Power!
Horrible customer service. We have no power and representative told me that she doesn’t care. Looks like PSE started to outsource their customer service.
The Puget Sound Energy bill is quite high for the usage amounts around Bellevue/Seattle. If there was a cheaper alternative I would do it. The online service is fast and onpoint which is a plus and saves time. But other than that, please reduce costs!
I’ve never had an issue with PSE. On the contrary, they gave me a free refrigerator and washer at one point, regularly offer free or discounted energy saving light bulbs, shower heads, etc. Performed a free diagnostic on my last house to …
We have been trying to replace a metal grate for over 3 years, they have told us that we are on their work order to replace them but could not tell us when. Is my next call to get jessy. Maybe he can help.
They keep adding new random charges and if your late 3 times a year you have to put down a $500 deposit whitch is ridiculous if im late 3 times a year what make you think i have $500 to put down horrible services
this (online) service does not work for the second month. I can not pay my electricity bills. The resource produces an error. Last month, they showed a mistake when they paid, but they withdrew three times from my bank account.
your right, I have just rent a apartment, and they charged me installation service. But everything is same here,Nothing changed, even i never saw a pse employee here for any kind of installation. That’s weird service i have ever seen. Washington is sucks………..:-(
I loved Seattle City Light service and hated PSE from the moment I setup an account. Rude customer reps, high rates, security deposit to start the service (really?!), forget about backtracking payments to earlier day. But now I’m stuck with them because there are no alternatives.
like others here, i have found issue with the billing/customer service aspect of this company. when i had seattle city light, i never received shutoff notices for a two month bill. pse seems to send them out with their bills for fun. just …
After a year paying my bills at my current address, they suddenly decided I didn’t have an account and shut off my power while I was at work. So now I have to spend the night without power. Will they pay to replace the food they’re …
I never had a problem with PSE until I moved out of state. They were still charging me for an apartment I didn’t live in for over 2 months. I paid the last bill and after it cleared the bank, they kept trying to take it out my account causing me to get 4 return check fees. That’s $29 each!
As a property manager, I cannot adequately express my disdain for PSE. When you manage a large property (or multiple large properties), seamless billing is essential. Up until about 2 years ago, we had very few problems with PSE. Each …
They don’t know how to charge correctly and they’re telling us we have overdue payments when they don’t even send us bills. This is a stupid company that seeks to steal money from people.
They are overly expensive and the only option. Our power was shut off for a missed payment but we werent notified until it was too late. The customer rep confirmed they will try to call 1 time, no voicemail, and then they shut you off. What …
WORST COMPANY EVER! Puget Sound Energy is full of rude and very poorly trained employees that cannot even handle the simple task of starting someone’s service in their name. I get confirmations for start up in my email every time and they …
PSE removed my meter on my house leaving me with no power for over a week now. Said that it was because they found meter tampering. As the new homeowner I have never touched the meter. I’ve had to get city inspections completed and even …
Ten hour outage at our apartment, when EVERY OTHER BUILDING ADJACENT TO OURS HAD POWER WITHIN THREE. These people need to get their act together. Utterly incompetent.
Talk about the WORST phone system on the friggin planet. You wait on the line for 10 mins while you listen to 50 options and end up going through every menu — just so it can tell you they’re closed. Hey Puget Sound Energy, their might be a …
Called Puget Power (Bellevue) @ 3:19 about a gas smell outside the house by the meter. They were out very quickly, replaced the valve and were really friendly. Great experience.
My father owns a business out in Duvall and recently had a complication in the kitchen and had to buy a new grill and because of this had to close the business for a day which is hard on business owners in this area, people need to tip …
Never have I had a positive experience with this sleazy company. I just learned they charge fees on top of fees to turn your power back on. Very discriminatory towards lower income households. Also their autopay system simply doesn’t work. …
Since COIVD19 I have been receiving strange billing time frame/amounts etc. not normal from previous years in the same address for service. I want to verify my PSE account in a chronological order(especially after what happened in Texas), …
The worst power company I’ve dealt with world wide. Over charge until they get fined for it. Really slack off on updating or repairing lines. I’ve had the same line break multiple times in my neighborhood and it always takes at least 24 hours to get “fixed”.
Late last night a tree fell from our yard onto power lines, cutting power off for our road and blocking our driveway. Within an hour a Puget Sound Energy assessment crew arrived at the scene followed by trucks and more crews. They worked …
I just wish there was another company that I would rather pay $400 monthly for my electricity and gas. It’s a shame that they can provide you with horrible service or more like no service at all and there is nothing you can do. You just …
Absolutely horrible service and response especially during covid when more people desperately need internet access to work or do school. My home went for 24 hours without power last month when the power went out and their response team was …
PSE has been ok for me, haven’t had an issue til now after they decided they are no longer accepting Electronic checking, to pull out of my bank account. I had my payment set up in December to pay on time. Noticed in January on my bank …
2 days without power. Outage map keeps telling me power has been restored and I have to re-report it. According to their site, they haven’t even sent a team to investigate the damage yet, and the earliest power could come back is Saturday …
Worst utility company ever doesn’t listen to the customer over charges and I have now had to file a complaint against them. Customer service is non exsistant I have talked to 4 different represanatives and nothing!
Expensive power. And I moved from my apartment and they kept charging me for a couple months. Even when I sent my paperwork through email to prove my move out date, they sent a $500 power bill to collections. How does a power bill even get …
Same issue as many others. Their system is designed to scam you legally. They intentionally bill you a few days before the end of the month, so if you’re moving you either go several days without power or pay the full service fees for only …
On my first bill, PSE charged me a non-prorated $11.52 service charge for ONE DAY of gas usage. Estimated I use 7.536 Therms for ONE DAY of usage. The best part? The day they charged me for was the day before my start date. When I called …
Been calling all day long nobody answers the phone!!!! Why????
Customer service is ridiculous
Was a fabulous place to work!
Reasonable rates, helpful customer service, but website needs improvement.
i got discriminated in the custom service because I am a Chinese. Anyway, I still talked with someone in English, and done what I want.
They quite enjoy excessive deposits and riding people for all they can, shame there’s no alternative.
Great company to work at, the location is great and the work culture is very kind. Would work here again.
PSE pollutes more than any other utility in Washington. They spent $100,000 dollars in a single day trying to buy an election and obstruct I-732 the nations first Carbon Tax Swap. They block I732 because they want to keep polluting for free, (35% COAL) and make our children pay the cost #EvilEmpire
PSE claims they are doing the right thing for our planet but then they donate $125,000 to try and defeat I-732, an initiative which will reduce our high carbon emissions. The only group which has given more to try and defeat I-732 are out …
Great people working on new technologies for energy efficiency
Nobody there !!!! Working at home romotely… Beautiful building though..
PSE spent $100,000 to oppose I-732- the best pollution reduction policy in the world. They are also trying to chop down trees to enrich themselves. Their “GREEN ENERGY” high premiums are just extra money for their pockets. They have no intention of closing their dirty coal plant. Switch to Arcadia Power!
Power has gone three times this year. Impossible to get an update. It’s going to be a long winter!
Great company. Visited for a peer review and was hosted as a VIP.
I’m suing this company for not accepting my payment. Their incompetance is off the chart!
Horrible customer service. We have no power and representative told me that she doesn’t care. Looks like PSE started to outsource their customer service.
The Puget Sound Energy bill is quite high for the usage amounts around Bellevue/Seattle. If there was a cheaper alternative I would do it. The online service is fast and onpoint which is a plus and saves time. But other than that, please reduce costs!
I’ve never had an issue with PSE. On the contrary, they gave me a free refrigerator and washer at one point, regularly offer free or discounted energy saving light bulbs, shower heads, etc. Performed a free diagnostic on my last house to …
Their database is so screwed up and outdated- they will eventually screw up your bill and not be able to fix it.
I hate PSE.
We have been trying to replace a metal grate for over 3 years, they have told us that we are on their work order to replace them but could not tell us when. Is my next call to get jessy. Maybe he can help.
They keep adding new random charges and if your late 3 times a year you have to put down a $500 deposit whitch is ridiculous if im late 3 times a year what make you think i have $500 to put down horrible services
this (online) service does not work for the second month. I can not pay my electricity bills. The resource produces an error. Last month, they showed a mistake when they paid, but they withdrew three times from my bank account.
your right, I have just rent a apartment, and they charged me installation service. But everything is same here,Nothing changed, even i never saw a pse employee here for any kind of installation. That’s weird service i have ever seen. Washington is sucks………..:-(
I loved Seattle City Light service and hated PSE from the moment I setup an account. Rude customer reps, high rates, security deposit to start the service (really?!), forget about backtracking payments to earlier day. But now I’m stuck with them because there are no alternatives.
like others here, i have found issue with the billing/customer service aspect of this company. when i had seattle city light, i never received shutoff notices for a two month bill. pse seems to send them out with their bills for fun. just …
After a year paying my bills at my current address, they suddenly decided I didn’t have an account and shut off my power while I was at work. So now I have to spend the night without power. Will they pay to replace the food they’re …
Love the new online app during the stormy months(great way to understand the impact of storms and restoration times). …
I never had a problem with PSE until I moved out of state. They were still charging me for an apartment I didn’t live in for over 2 months. I paid the last bill and after it cleared the bank, they kept trying to take it out my account causing me to get 4 return check fees. That’s $29 each!
As a property manager, I cannot adequately express my disdain for PSE. When you manage a large property (or multiple large properties), seamless billing is essential. Up until about 2 years ago, we had very few problems with PSE. Each …
They don’t know how to charge correctly and they’re telling us we have overdue payments when they don’t even send us bills. This is a stupid company that seeks to steal money from people.
They are overly expensive and the only option. Our power was shut off for a missed payment but we werent notified until it was too late. The customer rep confirmed they will try to call 1 time, no voicemail, and then they shut you off. What …
WORST COMPANY EVER! Puget Sound Energy is full of rude and very poorly trained employees that cannot even handle the simple task of starting someone’s service in their name. I get confirmations for start up in my email every time and they …
PSE removed my meter on my house leaving me with no power for over a week now. Said that it was because they found meter tampering. As the new homeowner I have never touched the meter. I’ve had to get city inspections completed and even …
Ten hour outage at our apartment, when EVERY OTHER BUILDING ADJACENT TO OURS HAD POWER WITHIN THREE. These people need to get their act together. Utterly incompetent.
Talk about the WORST phone system on the friggin planet. You wait on the line for 10 mins while you listen to 50 options and end up going through every menu — just so it can tell you they’re closed. Hey Puget Sound Energy, their might be a …
Criminal organization to steal money from honest citizens.
Any time a light breeze comes through, power goes out. Who could expect storms in fall or snow in winter? Certainly not PSE.
Called Puget Power (Bellevue) @ 3:19 about a gas smell outside the house by the meter. They were out very quickly, replaced the valve and were really friendly. Great experience.
My father owns a business out in Duvall and recently had a complication in the kitchen and had to buy a new grill and because of this had to close the business for a day which is hard on business owners in this area, people need to tip …
Horrific customer service. Devoid of any listening ability or human emotions and constantly shuffling you around to the next useless employee.
Never have I had a positive experience with this sleazy company. I just learned they charge fees on top of fees to turn your power back on. Very discriminatory towards lower income households. Also their autopay system simply doesn’t work. …
I appreciate all the data, tips and online/website that makes it easy to pay. They don’t add on useless fees. Appreciated.
Since COIVD19 I have been receiving strange billing time frame/amounts etc. not normal from previous years in the same address for service. I want to verify my PSE account in a chronological order(especially after what happened in Texas), …
The worst power company I’ve dealt with world wide. Over charge until they get fined for it. Really slack off on updating or repairing lines. I’ve had the same line break multiple times in my neighborhood and it always takes at least 24 hours to get “fixed”.
Late last night a tree fell from our yard onto power lines, cutting power off for our road and blocking our driveway. Within an hour a Puget Sound Energy assessment crew arrived at the scene followed by trucks and more crews. They worked …
I just wish there was another company that I would rather pay $400 monthly for my electricity and gas. It’s a shame that they can provide you with horrible service or more like no service at all and there is nothing you can do. You just …
Absolutely horrible service and response especially during covid when more people desperately need internet access to work or do school. My home went for 24 hours without power last month when the power went out and their response team was …
PSE has been ok for me, haven’t had an issue til now after they decided they are no longer accepting Electronic checking, to pull out of my bank account. I had my payment set up in December to pay on time. Noticed in January on my bank …
2 days without power. Outage map keeps telling me power has been restored and I have to re-report it. According to their site, they haven’t even sent a team to investigate the damage yet, and the earliest power could come back is Saturday …
Been waiting 17 months for pse to complete their work at my jobsite. Pse has delayed progress many times over this period. Still waiting…..
Worst utility company ever doesn’t listen to the customer over charges and I have now had to file a complaint against them. Customer service is non exsistant I have talked to 4 different represanatives and nothing!
Expensive power. And I moved from my apartment and they kept charging me for a couple months. Even when I sent my paperwork through email to prove my move out date, they sent a $500 power bill to collections. How does a power bill even get …
Same issue as many others. Their system is designed to scam you legally. They intentionally bill you a few days before the end of the month, so if you’re moving you either go several days without power or pay the full service fees for only …
On my first bill, PSE charged me a non-prorated $11.52 service charge for ONE DAY of gas usage. Estimated I use 7.536 Therms for ONE DAY of usage. The best part? The day they charged me for was the day before my start date. When I called …