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Read More| Thursday | 9AM to 5:30PM |
| Friday | 9AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 9AM to 5:30PM |
8345 Firestone Blvd Ste 210, Downey, CA 90241
Professional services
Outstanding services
Good Experience
Never answer.
Great service!
They have everything
Very professional service!
good service on the introduction
Professional, thorough, patrient, and full of knowledge
On time very nice 👌 …
Great customer service.
EXCELLENT SERVICE CLEAR AND PROCESSES.
East explanation of a seemingly complicated unit for an old man.
Very patient and clear with their instructions. Thank you.
Great info and very friendly
Thank you
Ray
Very complete help. The best service ever!
Repwas very professional and helpful. Pleasant to work with.
The company is very helpful, and the staff members are very knowledgeable too.
It’s a wrong address. They didn’t update their address. Their management & administration is unbelievable worse.
Everyone was very helpful and explained things well.
Very professional and helpful staff. Product is well beyond expectations.
Tanya was sincere, helpful, friendly, warm, kind and answered all my questions.
Phone instruction of my new sleep app machine was excellent.
the nurse was good and patience with me. not as quick in taking instruction, thanks.
The lady I spoke with was very knowledgeable and my visit was nice and quick.
Easy to set up…. I did have a hard time bringing up the video, but we did it without it.
SuperCare Health is my second vender. I like it very much.
They are very prompt.
Great service, friendly staff I like how they took the time to explain in detail every step.
Thank you
They were on time for calling for setting up my machine and very helpful.
My technician Eric was friendly and informative. Very easy to understand and reassuring.
Super Care health , is a very responsible dependable, the level of the service is top notch I recommend their services to anyone who requires good attention and good customer services.
I am a new customer and so far they are great! Friendly staff, caring and very helpful.
I must say,it was a pleasant experience. Everybody was polite and efficient. Good job!
Their literature was hard to read because it had been copied too many times. Otherwise, everything else was perfect.
Tanya was very experienced with the device answered all questions even reset the humidity to my liking 😉 …
They made it easy to understand and I felt secure in knowing they are a phone call away, if I need them. Thanks, SuperCare!
The follow up call was very informative and enlightening. I would highly recommend it for new equipment set up.
If I could give them a zero I would. They really need to drop the words super and care from their name. They are neither super nor do they care! Completely incompetent
I got a new CPAP machine and the tech service was very satisfied. Thanks.
Kim was wonderful and patient at explaining how to use my CPAP device!
I was very impressed with the professionalism of the respiratory therapist, and the knowledge. I was provided service that was outstanding.
Kim was very patient, knowledgeable and helpful. Her demeanor was caring and thorough.
Love the product. Has helped me sleep better than ever. Customer service is very attentive.
The help I received in setting up my cpap machine was great!
I had a great experience! The agent was very helpful and answered all my questions!
Gerald, who walked me through the sleep device set-up, was super-detailed and very helpful – great service! 🙂
Vanessa was very patient, thoughtful, knowledgeable, well spoken, kind, helpful, and I was left with an overall great experience.
Very friendly staff. My items were delivered pretty quickly. I will be recommending you to my family and friends.
They were supposed to drop off a wheelchair for me it never showed up then we called they did not answer they called us but they could not answer we called them and they finally said that the wheelchair will be dropped off at midnight which …
Great video chat instructions for my Cpap machine. Cameron was thorough and courteous.
Lack of communication. Lack of customer service. Lack of caring. If you have an option to go elsewhere, I would. They send you the medical device and then forget about you, only remembering you are a patient when they need to bill your insurance.
It was nice to have someone local to talk to who understands the climate and surroundings.Rep was very well informed regarding my machine.
Very kind very informative and very helpful. The gentleman explained everything over the phone to the point when I got home I knew exactly how to set up my machine. Thank you
Great service from SuperCare Health provider via phone call. Very knowledgeable and great support on using new sleep apnea machine!
A big Thank You to my respiratory therapist, Tanya, from SuperCare Health. I really appreciated her time and care going over setting up and care of my CPAP machine.
Well informed and professional. She guided my wife and myself to navigate the ins and outs of the breathing machine. Made the entire process seem easy!!!
Respiratory Therapist Chris did a great job explaining the machine. I hope all of my encounters with SuperCare are comparable.
This place don’t care about the patient they say you will be getting your order in 4days they don’t even place the order also took my information and never send nothing I call back 1 week later to check status spoke to josie same thingplace the order call back. 1 week later spoke to ramon doesn’t even now what hes doing
The process with Super Care Health was flawless especially for me with minimal computer skills. The people we’re friendly and courteous.
Lousiest medical supply company on the west coast. Can’t take orders correctly, even when it is the same thing year in and out. Can’t get supplies to you on time. These people hire unqualified personnel to man their phone banks. Managers …
Beth of ( Las Vegas ) branch is super good instructor she’s so clear in giving instructions to my wife and me assisting my wife how to use the machine.
The online (web) based videos were good and helpful, also prepared me for the eventual phone video chat with therapist who was very informative, instructively helpful and patient–answered all questions.
This company needs to be shut down they never get the supplies right even though they have the list and then they put the blame on the warehouse. No one in any of the departments has any knowledge about what they are providing and what they …
Dr. Le is Awesome, He really took time to look after my sleep apnea issues and made sure to get it going in a timely manner from the sleep study to the best nights rest in for ever .. I didn’t know I had any issues sleeping but Dr. Le
Got me back to work as a DOT driver.
The technician who helped me get set up for my new AirSense10 machine was very thorough and helpful. I highly recommend.
I’m not sure how they got a license. When they bought the company my sons medical supplies once came from, service went down dramatically. Doctors say they hear a lot of complaints and I implore everyone to realize this isn’t a toy company; …
I had a great phone appointment with Chris at Super Care. He was helping me get acclimated with my new CPAP machine. He was very helpful.
Other companies didn’t return calls but Supercare jumped right on my sleep apnea equipment need. I have my equipment and have been treated with professionalism and care.
The technician that contacted me today was amazing!!! Professional, courteous and detailed in explaining my new cpap machine. Thank you again!!!
We talked with Ashley today from the Las Vegas office. Ashley answered all our questions and she was very pleasant. You will not be disappointed with the care and Professionalism that SuperCare Health provides.
I am FORCED to continue to do business with this company because my Mom initiated contact. She is now 95. She has emphysema and COPD and on constant oxygen. Delivery of oxygen is great! However, she has a nebulizer treatment 3 times a day. …
Tanya was very helpful and friendly made the set up process easy didn’t need to watch tutorial, she talked us thru everything, made it so simple. We already recommending superstar to everyone we know on CPAP.
Steve and Laurie
This moronic outfit supplies my oxygen equipment and with that my monthly supply of cannulas & ear cushions. I have to call them EVERY month after they arrive because they NEVER ship the right thing or the correct quantity. It’s …
They seem unable to pickup their equipment.
We’ll see if they bill my insurance.
Great service! The person helping me with my c-pap machine was articulate and professional. Every question I had regarding the product, he was able to answer!
My phone conversation with a respertory therapist from SuperCareHealth explaining the use of my CPAP machine was an excellent experience. My coach was slow and methodical making sure I understood all the features of the CPAP machine.
The gentleman who called was very nice, patient with us. Explained everything easily. We had him on speakerphone so he had to listen to my birds and my dogs. Very pleasant and nice.
Tanya from Supercare called me today and answered questions for both me and my helper who was also on the line.
She was most courteous and helpful. We learner a lot from her and really appreciate her patience and very clear instrustions. Thank you so much Tanya
I worked with Beth on how to install my CPAP…She was GREAT…She explained how to use my unit step by step ..She made it easy to understand, how to fit it to your face, cleaning, how to get supplies and get help if you need it…I do give them high marks ..
This was a video appointment. The Respiratory Therapist went into details about my new CPAP machine. He was very helpful, courteous, and very mindful about my questions and concerns.
Called this morning when my wife’s oxygen machine quit working and the poor guy working on-call this weekend made sure he fit me in even though it was a 2 hour drive to my house. He was the nicest guy and very polite. Thanks Louie for driving all the way from Riverside.
I have been using a CPAP machine since 2012. My physician ordered a new one for me and suggested that I change providers to SuperCare Health because of their superior customer service. I can attest to that. Each represetative that I …
I was impress with the Video call with Beth regarding how to operate the CPAP machine. She explained it very well and seem to really know the product very well. Great customer service!
I’ve had a few issues with this supplier such as my items taking a very long time to get to me and I end up having to purchase the items myself just to last me a week or two. Every time my order has included items that aren’t what i’ve requested. I really wish my items would come in on time and that they’d be the correct products 🙁
My dad was a bit nervous with hooking up his CPAP machine and having to have a video conference. The video conference made it nice so he could be in the comfort of his own home and practice with the machine he was going to use in the place …
Ordering a replacement CPAP machine was fraught with REPEATED difficulties. Their staff needs significant retraining or replacement to ensure they provide complete and correct information as to what information they require. It took more …
The respiratory therapist was clear in explaining how to use the CPAP. She gave me several opportunities to ask questions & she also answered my questions. I just got the CPAP and haven’t used it overnight yet. She also gave me the referral number to call when I have question.
The young woman who gave me instructions over the phone knew her stuff. I’ve had these machines before, but it was just deliver it and let me figure it out. This machine allows for feedback, and the company is accessible by phone. The …
My experience was amazing 😉 . I couldn’t have had a better person help me with my CPAP machine. She showed me everything and taught me how to use the machine in every way possible. Also she made sure I had the information correct to reorder …
All my contacts with this company have been excellent. Great notifications about when I would receive my machine and when my training was scheduled. My trainer was exceptionally friendly and professional and made my experience with this new journey more comfortable. I would recommend this company to others.
Equipment was received in a timely manner. My video consultation with the respiratory therapist was super easy. I was initially intimidated looking at all of the equipment, but he walked me through it all in a way that made it very easy and stress free.
First phone call got put on hold too long, but otherwise, very good service. Friendly staff were very helpful and detailed. Video conference about my CAP answered all my questions, and I feel confident about using my machine for the first time.
I was contacted by a sleep expert on laptop and phone, virtually. All my questions were answered with patience. By the end of our call I felt confident that I would be able to use their equipment successfully. Shout out to Supercare!
The Rt was very patient and helpful explaining how to set up and use the cpap device for my wife. We are both new to seeing how this device works.
Want to say so far hopefully we will not need help while my wife uses the device but thankful someone is just a phonecall away if we need help.
SuperCare took full responsibility coordinating a mix up w doctors, req, and insurance when needed. My Capp arrived and the person who helped me set it up was very knowledgeable, patient and caring as she took me through the process……ur the best!
When i unpacked my CPAP machine and all the accessories I was a bit overwhelmed, I connected with Chris via video, the Respiratory Therapist, who walked me through every piece and step to set up my machine and fit my mask. …
My experience with SuperCare has been lifesaving to say the least. I’m now on a Bi-Pap machine because my doctor noticed that the Cpap was not strong enough to correct my breathing. SuperCare was quick with sending out a replacement machine …
The Lady I spoke with was very knowledgeable and patient with me . She described the theory of operation and walked me through the operation of the device and helped me set the mask. She explained how to monitor my usage and what to expect, …
Chris called me to help me set up my Cpap. I chose not to do virtual so we did everything over the phone.
He took his time to explain how to use the machine. All questions that I had he …
Over the period of time that that it took to order the Bi Pap Machine, I spoke to some vary knowledgeable people at Super Care Health, from Jasmine who assisted in helping getting my machine ordered. To Margo who was instrumental in …
After ten years of use, my C-pap machine broke. A new one was supplied by SuperCare, along with very informative, helpful, and courteous service via a phone conversation with their customer service specialist. I was very pleasantly surprised by their expedited response to my needs!
I have been so encouraged by the staff of SuperCare Health. Each person I have spoke with have gone above and beyond to make me feel better about this new medical need in my current health. Every call was more encouraging then the previous. …
I would give it 0 stars if possible. My daughter has used them as a supplier since birth and she’s now 14 months… we STILL can’t get the correct replacement parts for her suction machine, constantly ship incorrect quantities of needed …
I recently was prescribed an APAP machine it arrived in a timely manner I had a phone conversation with a check to help me understand better how to use my machine I was bless that my husband already had a machine and help me there but …
Very bad service, employee picked up equipment loaded on to his van then unloaded all the equipment and left it by my Trash Corral. Employee stated if I don’t sign a release form that I expressly waive all my rights in the state of …
Here’s some good detail for you if your oxygen regenerator equipment stops working over the weekend The patient only has a few bottles of oxygen well you’re in trouble because they’re not going to get back to you until Monday God forbid its …
My husband was put on oxygen in November and we were provided through Medicare an oxygen concentrator from SuperCare Health. It arrived at 9:00 pm at night the next day. The concentrator was so loud my husband could not sleep and I moved …
Terrible experience!!! Unbelievably poor service. DO NOT ORDER FROM THIS COMPANY. I ordered a shower bench which was missing a piece (connector tube) in the box when I received it. I called within a day to return it. I got put on hold for …