Tropical Financial is banking on South Florida to help you feel good about banking. One of Miami, Florida’s best credit union. See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 6PM |
3050 Corporate Way, Miramar, FL 33025
I came to the website for upgraded information because the last time I was at the Miramar office, an employee who was leaving told me that I had to make an appointment. What is Tropical Financial’s strategy for dealing with the virus? How …
Very disappointed! I have refinanced my car with this credit union and have no information on my payments due. I have called numerous times, left messages, NO ONE CALLS back. Beyond aggravated with this service. Was thinking of making them my full time banking institution-no way!
From start to finish, Ms. Natasha E Joseph has given me a Five Star service at TFCU. Her patience and professionalism are unwavering ! She deserves a five-star 💫 from me as well. …
Natacha is a great people person .. excellent customer service…and knows how to make her customers feel comfortable talking to her about your concerns, willing to help in any way possible.
The employees at Topical Financial went out of their way to help me and my wife with our account. Thay are the best. Robert and JoAnn Lundgren.
After over 25 years of dealing with this credit union, I have had a terrible experience. I had $1,200 taken from my account fraudulently and they refuse to help me be refunded. How the transaction happened should not matter. I trust them to hold my money. Needless to say I closed my account today. Not the first time this happens.
Was added to an account today and the process was seamless and the Assistant Manager was extremely helpful and personable!!!
Keston was an amazing help talked me through everything Had a great conversation about The bank and More Great Guys Keep up the good work guys
David Mosquera at Tropical Financial Credit Union Miramar was Awesome. Customer Service was Superb. He was very Knowledgeable and informative. Took his time with you made sure everything was fully understood. Kudos!!! to Tropical Financial Credit Union.
Awesome experience team at the Miramar branch extremely help. Special thanks to Jahira who assisted me, even with my loads of questions. She answered all my questions with no issues and provided excellent customer service as well. Forever greatful to tropical and the team.
I always receive excellent services whenever I do business at the Miramar branch. Thank you Ms Joseph for excellent service & Mr Louis for outstanding service, I am most grateful.
Recently opened an account with TFCU and had a wonderful experience at the miramar branch. My service rep Natacha was very helpful and thorough in providing all the information I needed. The customer service I received was outstanding!
I have always appreciated the level of customer service given here but Jahira Thompson took it to another level. I needed copies of bank statements and came in person due to internet issues at home. Jahira not only printed me the copies …
I’ve been with Tropical for about 25 years and have all my personal and business accounts with them. I have nothing but great things to say. I have never had a negative interaction nor waited very long for service. I was disappointed to see …
Happy with the customer service so far. Natacha was great at helping us get started there!
The front desk clerk Antoinette was very helpful and greeted me with a smile. Since covid is still around, I like that she took all precautions with every customer coming in. Thanks to you I had a great visit.
I have been dealing with Denia Sandefur only by email and phone call on an auto loan closing. The process so far has been very smooth and she has been a pleasure working with. She has great repore and customer service skills! Explained the …
Natacha was the best her personality was very organic, and welcoming, she made me feel very confident with joining this credit union. She was very patient, and knowledgeable. ANYTIME you go this branch go see Natacha.🙋🏽♀️🙋🏽♀️✅ …
It’s sad that in these unprecedented times, trying to get service and specially from a manager is hopeless. I called the manager there, Amy Silveira, while waiting over 30 minutes at another Tropical waiting for her approval on a deposit …
While heading on vacation I stopped to take out cash and decided to go inside to the teller for the transaction. There I met Natacha Etienne Joseph. She was personable and professional. While handling my transaction she advised of my …
Aimee Silveyra has poor customer service and you will continue to lose existing and future clients if this is not addressed. This is clearly just a job to her. …
One of the worst branches of a credit union that is on the decline due to extremely poor customer service. Today I visited to make a quick withdrawal and was suprised when the door was locked during business hours.. I waited a few minutes …
I love the customer service, its prompt, efficient and full of useful information. My personal banker Natacha E. Joseph always greets you with a big smile and valuable tools to make your banking experience easier.
I came into the miramar branch to do an international wire and was assisted my keston he was very helpful and professional and was patient with me to make sure i had everything correct. He went above and beyond and gave my words of …
Today again I go to make a deposit and the teller that was there is so rude and in unhelpful ! The only time they’re good service is when the other teller is there. I’m seriously considering closing my account at this bank because of this kid rude behavior. Please teach him customer service skills because he definitely has none !!
I was very please with Mrs Etienne Joseph and her service i haven’t received that type of service from Tropical in a long time. I well please with her knowledge on what I came for and also help to make change thanks again for that, customer services was off the chart a 10 want do. Thanks again
I called and they were quite helpful. Had to visit branch, the wait time was short and the staff person helped me with my issue. Tellers have always been polite and friendly.
I went into this phone call very frustrated, confused and upset but humbled as well. Jahaira with the Miramar branch was extremely helpful, courtesy and professional. I am grateful for people like her that provide excellent banking services.
I’ve been waiting almost 50 mins to close my account. They have no staff here. No one at the front, no one for customer service at any desk, and one single teller. Its ridiculous. Then they wonder why I’m closing my account
After being a Tropical FCU customer for a decade, I am now looking to move my funds and banking somewhere else. The entire institution has slowly become more and more like a big bank as they absorb more and more other CUs. They closed the …
Very happy with the way they handle everything, very professional and a excellent staff, I will recommend it.
My experience with TFCU was excellent. TFCU representative Natacha was very kind and knowledgeable. She assisted me with submitting my documents in order to get approval and I must say I made the right choice. Anyone looking for a loan, whether a car, home etc should visit Natacha at the Miramar branch.
I was blessed with the privilege of joining Tropical FCU today. The service was extremely Professional. The Banker that assisted me was Mrs. Natacha E. Joseph. Her knowledge of the products offered gave me great comfort and assurance that I made a good choice. I felt like family. Thank you TFCU. Sincerely, Darrell 🙂 …
Michael was very professional and very patient, I’m glad my family banks with TFCU.
Natasha is extremely professional and was able to assist me with what needed.She took the time to help me login into my account and send money to my granddaughter attending college. I felt extremely comfortable with her and for that I’m was extremely grateful.
Ty
Ms. Natacha is such an amazing human being. She went above an beyond in assisting me with setting my credit card as well as coaching me with credit score to start my home searching journey. She is honestly an angel. I really hope she continues to get recognized for her continuous hard work.
I experienced many set backs during a 3 month period. Natacha E Joseph, was always accommodating during our banking experience. She was always polite, enthusiastic and a hugh smile, assuring, ” I’m going to help as much as I can. We are so …
MSR Keston Strathan greeted me very politely and professionally. He was very efficient on identifying and offering me a no annual fee credit card. Also thanked me for being a loyal customer since 1990
I came in to the branch to pay off my q cash loan and had no idea how to do so. The representative keston was patient and empathizing took the time to assist me and even with above and beyond with helping me download the TfCU app and …
Tropical Financial Credit Union staff made me feel like uncomfortable and made me question my integrity. Thieves come in all shapes and forms. Financial institution is supposed to make you feel wanted and safe instead they tore down my …
The inconvenience of having your DC blocked on a Friday is bad enough, however when you think you can go in to the branch to get it replaced because it is google advertised open Saturday and travel out of your way and it is closed.. wow! I am broke for 2 days?!!! Don’t keep all your eggs in 1 basket. #lessonlearned
Keston was amazing! He greeted me with a warm welcome! He made what I thought would be a long await, a seamless experience. It was my first time coming to this location and I’m sure I’ll be back again.
Natacha was a pleasure to work with while opening my new accounts at Tropical CU. She was very informative and professional. Great experience. Definitely pleased with my decision to open accounts in this branch.
Great service by Keston very professional and knowledgeable. He also referred me secure credit card to build credit Thank you
Opened an account at tropical financial credit union in Miramar branch today the rep keston was very professional and know his job. He went above and beyond and left a lasting impression on me. Will definitely come apply for loans and refer can’t and friends because of his kindness 5 stars 🤩 …
I had a great experience at Tropical Financial Credit Union . The staff was very friendly. My customer service representative was very professional , knowledgeable and personable. Mrs. J. Thompson was very patient and attentive to my …
Natacha has always been very efficient and attentive to my financials. She’s friendly and very welcoming with a smile and conversation. She has never pushed services or rushed my visits and always follows up in a timely manner. If she says …
The team at Tropical Financial Credit Union is phenomenal. Everyone was attentive and patient with my loan and credit needs. I want to acknowledge Aimee, Jahira, Natacha, Jill, and Yudi for their outstanding service. They did not miss a …
Natacha E. Joseph was extremely knowledgeable and very helpful with my process of starting back my new savings & checking account. She followed up and kept her word on ensuring she would make sure the process will be nice and smooth. She …
My experience with the official K. Strachan was excellent. This was my second time having a wonderful and pleasant experience with this offical. I had some personal concerns that he resolved in about 20min. He was patient and kind. He also …
When I come to this branch I always want to see ms Natacha Joseph because she’s extremely courteous and she takes time with you. She’s very pleasant with a smile on her face. Even with her mask on you still can see her smiling through her …
It is unbelievable to me that this branch does not allow customers to use the restroom, even in an emergency. This experience was the final straw on the camel’s back. Finding a new bank is now my top priority this week. They closed my local …
I stopped by Tropical financial to refinance my loan and was helped by Keston , he was super helpful and made the process super easy for me. I definitely look forward to a long banking relationship with this company! He was awesome
I went to the branch today and met Michael Castro and the manager Aimee. michael should be called Mr Golf cause the service he provided was golden. very hums and very helpful, very caring, lots of patience. He has excellent voice of service, Thank you
Jill Humphreys is an outstanding employee. She not only met my needs, but provided top-notch customer service, which is a rarity these days. She went above and beyond, to ensure my transactions were perfect and her great attitude made my visit a great one!!
Iv been with tropical since 2012 and never any problems. One teller that I didn’t get her name and it was the first time I’ve every seen her at this branch question me on a deposit that i made I was taken by it that I reported her to the …
The representative I’ve seen Mr. Michael was very professional and understanding during my grieving period during the loss of my father best guy to talk to if you have a problem and very understanding would of given ten ⭐ if I could
My service was quick. Representative was very professional, very knowledgeable, I was in and out in no time. Nice conversation. Very friendly. Love this location.
Natacha was wonderful! She assisted me with opening a savings account and HSA. Quick efficient and received my HSA and debit the card the same day.
I would like to give Recognition to 3 Exceptional Representatives @ Tropical Financial Credit Union Miramar Branch.
Keston Strachan ~ Jill Humphreys ~ …
Intended to give a 5-star rating.
Customer service provided 8/10/2022 by Jill (Teller) was EXCEPTIONAL. Jill was able to assist me with a complex matter displaying professionalism, patience, and …
Cannot speak highly enough about Luis Noack helped me from start to finish. He followed up with the other departments to make sure my loan was moving through the pipeline in a timely manner. Would highly recommend working with him
Came into miramar location to sign loan docs and Keston greeted me from start. He helped me with the loan closing process and even offer me a credit card and product services. Excellent customer services and professionalism thank you 😀 …
Mrs. Mejia gave my husband and I amazing customer service. She was knowledgeable, professional while still being personable. …
I had a great experience here at Tropical Financial Credit Union. I wanted to give a special shout out to Keston. He was very willing to make sure all of my needs were met.
Keston had pleasant attitude and customer service. I came into the branch and he greeted me from the front door. He got me to open an account and explain the benefits of having an account and building a relationship with tropical financial …
I had a wonderful experience opening my accounts at Tropical Financial Credit Union. Thanks to Mrs. Aimee Silveyra, the entire process was seamless and professional. Awesome!
Alex
I reached out to Tropical Financial for a lease buyout loan. Initially, my experience was positive. Doing the online application and the subsequent submittal of paperwork was pretty easy and straightforward. I was immediately approved. …
Jahira, the Assistant Mgr, is customer focused, professional and very knowledgeable. She is a can do, let’s resolve your issues.Unlike other she does not present roadblocks. I leave satisfied and smiling ,(even when the problems were self …
I want to give a shout out to Elsy Aviles in the Miramar Branch who was a great help on getting me a copy of my car title which was lost. She was very knowledgeable on what to do and gave me step by step instructions on the procedure. …