Very poor communication. Follow up fixes within the community severely lacking as an entire fence bordering our community with another has been knocked down for some time with no follow up. Customer service line very difficult to be in …
It’s been challenging after change of condo management company. However, Richa(Dubey)has been the star of the whole process. Her follow up with the matter specially appreciated.
I’d initially rated PropVIVO a 5 Star after our HOA initially took them on board after we had dismissed the former non-performing management company. After a brief honeymoon period where things were initially looking up and promises were …
0 stars. Peter, Shawn, and Nitin are all useless. I have been trying to get an answer on a few simple questions about my property for almost a week now. After 3 calls to them where they promised to email me back by the end of the day each …
I am in the process of refinancing my home loan and needed documents from HOA to provide to my lender. PropVIVO was helpful and provided the documents I needed very quickly. I was treated professionally and in a friendly manner.
Great technology but not knowledgeable on HOA governing documents or dispute resolution. Instead of offering a method of arbitration I was told they were done talking to me when they got tired of my questions.
I have dealt with at least three HOA property management company. By far, PropVIVO is definitely the most helpful one. Other companies are so hard to get hold with: no one answers the phone or no one calls you back. PropVIVO always always …
We had two contacts with the company during the process for approval of our air conditioning installation. Both times there was a quick response and the action needed for us to proceed. A star off because I had trouble with the application form area of the web site.
Kyle was understanding of my request to the homeowners and worked with me patiently. Although it took more than a week to resolve our case, he followed up with me.
Our small community (Westbrook Run HOA) has been with PropVivo since 2017. I was the HOA president at the time and managed HOA by myself for a year by then after having had fired the previous (absolutely inadequate) HOA management company. …
Thank you Rahul you did such a great job of talking through the sign-up and payment cycle with PropVIVO. You are so kind and patient. You truly are an outstanding representative for your company and a Caring Professional!!! …
I talked with Matt who is a representative from this company and asking him about winterization process. He is very friendly and very helpful. He takes care of my requests carefully and promptly. If something he’s not sure, he reaches out for account management for details. Very reliable. I am happy with their services.
Victor was so helpful and patient with me in resolving questions and situations. He took the initiative to write an email to my neighbor about the situation, without me even asking him to do so. He was always polite. It is also helpful …
It took some time to get hold of the correct contact (Richa). After that it was an easy and smooth process. I was able to explain the HOA issue and get it to a resolution quickly. The response and follow was truly professional.
We noticed a leak coming from the ceiling of our bathroom about 4-5 months ago. It took over 3 months for Propvivo to finally reply to our request. In that time, mold started growing. It’s been over a month since they started working on …
I just want to say this is the best HOA we have ever worked with.
They were so quick in responses and on top of everything. Super professional and great service. Matt Clarke was the best, super responsive, and amazing at his …
Don’t walk! Run! Run! Run! It was my experience that Nitin swindled our community out of thousands of dollars. Promising not to charge for some things… until he was questioned and ultimately fired, then he charged outrageous extra fees! …
PropVIVO has been very kind to address many of my questions. Considering I am new homeowner, it was very helpful of them to meticulously understand my concerns, some newbie questions and HOA policy related clarifications. I worked with …
A water pipe burst in my condo and it’s been uninhabitable for more than a month. I asked Propvivo to submit an insurance request but they’re extremely slow and have not provided a claim number yet even though they were instructed by HOA …
Very poor communication. Follow up fixes within the community severely lacking as an entire fence bordering our community with another has been knocked down for some time with no follow up. Customer service line very difficult to be in …
Solid team, very capable, excellent value.
Great service friendly and patience. Thank you Luis.
Thanks for patiently guiding me through the website and solving my problem.
Service was prompt, professional and friendly. Problem swiftly resolved.
Thank you!
Service was very good. There was follow up call to make sure I got what I needed.
Victor is very helpful fo my request. He is courteous and knowledgeable.
Luis was very helpful in guiding me through the process of signing into the web page. The site is very informative. Thanks!
Great staffs, Luis did a great help and works for us.
Thank you for your patience .
Good Customer Service. Luis is kindly and patiently to help me resolve my payment problem.
Kyle was professional and helpful with my questions around payment and resolved my request. Thank you.
They responded to each of my requests quickly and give guidance to solve the issues.
Good company and very friendly people. Easy to work with the team and very timely response. Highly recommended.
I requested some HOA notes for a potential buyer of my home. I got these notes immediately! Much impressed.
Matt Clarke was great by answering all my questions. Thank you!
Victor answer all my question in all timely manner, even in weekend. I am so thanksful to have PropVivo as my property management company.
Had an issue and Rahul on the PropVIVO team was able to help and get it resolved right away! His customer service was on point!
I spoke with Luis Nash from support today…Great customer service from him and he is Awesome.
I spoke with Richa. She was super helpful and patient. Really appreciate the service and support!
Had internet log-in issues that Richa was able to help with. She was very helpful and knowledgeable. I’m very grateful – thank you!
It’s been challenging after change of condo management company. However, Richa(Dubey)has been the star of the whole process. Her follow up with the matter specially appreciated.
Very professional and addressed all my HOA issues patiently. Easy to communicate with them on their portal.
Matt from PropVIVO customer service team, is super knowledgeable. He was able triage my request quickly and professionally.
I’d initially rated PropVIVO a 5 Star after our HOA initially took them on board after we had dismissed the former non-performing management company. After a brief honeymoon period where things were initially looking up and promises were …
had issues with web account creation. Very helpful representative resolved them in a very professional way
PROPVIVO is repeatedly available for information even on weekends which is a benefit for me. …
0 stars. Peter, Shawn, and Nitin are all useless. I have been trying to get an answer on a few simple questions about my property for almost a week now. After 3 calls to them where they promised to email me back by the end of the day each …
I am in the process of refinancing my home loan and needed documents from HOA to provide to my lender. PropVIVO was helpful and provided the documents I needed very quickly. I was treated professionally and in a friendly manner.
Great technology but not knowledgeable on HOA governing documents or dispute resolution. Instead of offering a method of arbitration I was told they were done talking to me when they got tired of my questions.
I have dealt with at least three HOA property management company. By far, PropVIVO is definitely the most helpful one. Other companies are so hard to get hold with: no one answers the phone or no one calls you back. PropVIVO always always …
We had two contacts with the company during the process for approval of our air conditioning installation. Both times there was a quick response and the action needed for us to proceed. A star off because I had trouble with the application form area of the web site.
Kyle was understanding of my request to the homeowners and worked with me patiently. Although it took more than a week to resolve our case, he followed up with me.
Our small community (Westbrook Run HOA) has been with PropVivo since 2017. I was the HOA president at the time and managed HOA by myself for a year by then after having had fired the previous (absolutely inadequate) HOA management company. …
Thank you Rahul you did such a great job of talking through the sign-up and payment cycle with PropVIVO. You are so kind and patient. You truly are an outstanding representative for your company and a Caring Professional!!! …
I talked with Matt who is a representative from this company and asking him about winterization process. He is very friendly and very helpful. He takes care of my requests carefully and promptly. If something he’s not sure, he reaches out for account management for details. Very reliable. I am happy with their services.
Victor was so helpful and patient with me in resolving questions and situations. He took the initiative to write an email to my neighbor about the situation, without me even asking him to do so. He was always polite. It is also helpful …
It took some time to get hold of the correct contact (Richa). After that it was an easy and smooth process. I was able to explain the HOA issue and get it to a resolution quickly. The response and follow was truly professional.
We noticed a leak coming from the ceiling of our bathroom about 4-5 months ago. It took over 3 months for Propvivo to finally reply to our request. In that time, mold started growing. It’s been over a month since they started working on …
I just want to say this is the best HOA we have ever worked with.
They were so quick in responses and on top of everything. Super professional and great service. Matt Clarke was the best, super responsive, and amazing at his …
Don’t walk! Run! Run! Run! It was my experience that Nitin swindled our community out of thousands of dollars. Promising not to charge for some things… until he was questioned and ultimately fired, then he charged outrageous extra fees! …
PropVIVO has been very kind to address many of my questions. Considering I am new homeowner, it was very helpful of them to meticulously understand my concerns, some newbie questions and HOA policy related clarifications. I worked with …
A water pipe burst in my condo and it’s been uninhabitable for more than a month. I asked Propvivo to submit an insurance request but they’re extremely slow and have not provided a claim number yet even though they were instructed by HOA …