Finex credit union membership couldn’t be any easier for those who live in Hartford or Tolland County in CT! Join online or in the branch. Enjoy FREE … See more
I have the pleasure of working with Samantha recently. She was so helpful, professional and supportive. She went above and beyond to achieve a favorable outcome. I will definitely recommend FINEX Credit Union for your next financial need. …
My experience with getting a new car loan with Sheri Motola was excellent. She was knowledgeable, professional and efficient! Would highly recommend speaking to her when it comes to your loan needs
Hello..I’m very happy with service at Finex Credit Union especially with Mrs .Nensi she is very helpful and very polite but the most important thing she resolve ur matters..
They have always and continue to work with me on my loun,, even when I get it messed up,, they always work it out with me and for me,,,, Thank you Nancy,,, and everyone at Fynex. Much respect to all of you,,, ” Camron”,
I want to thank Nancy in the Loan department for her effort to help me while I go through this hardship. It has being very difficult with this injury and stay a float. I know it will not be a permanent one. I look forward to keep working with FINEX crest union. Thank you for the opportunity you’ve giving me to work with you.
Real sad hoe the East Hartford main branch has list the personal touch….. Didn’t mind the video tellers, used the most of the time…. But now, on the rare occasion, when I need a person there isn’t anyone left. Quite sad, wish they had kept at least one location “old fashioned”!
Samantha in the East Hartford branch did a fantastic job with refinancing my car loan and helping me obtain a debt consolidation personal loan,she was awesome!!!
Great for young adults looking for a way to save and build credit !! Sam helped me out and I really appreciate them for giving me a chance to establish something for the near future
I love going to my bank it’s like going to family they know you by name and they take care of you as such. I been a part of their family for more then 5 years and I will not go anywhere else. Thank you finex credit UNION for the being a great family
3 stars due to the fact that their mobile app is not at par with the traditional banks and also gives u limited access to your account. Couldn’t deposit checks online as I would have loved to.
This is not a credit union that has good customer service, I have been trying to call regarding an issue of 2013 that I have no idea about. I was told by the supervisor each time she would call me back with results and as of today NO …
I had never heard of this credit union until I received my packet from the union I’m in and I have to say Mary was kind and helpful, she did everything in her power to get me approved for a personal loan where other places didn’t. I’m gonna be a member for as long as I can
I have been with First New England Credit Union for years now. It is a stellar bank with rocking people. They know their stuff. They RETURN phone calls. The bank goes above and beyond to get you your loan. I always feel like I’ve worked with close friends.
There are good people working here who are empathetic, and eager to assist their members from East Hartford like me! I recommend that you switch from your big bank to a genuine local community credit union like FINEX!
I applied for a loan and was approved the next! My loan officer was Josephine G. and she was great! I would definitely recommend FCU for a loan and ask for Josephine!
Monica was greattttt!
She tuly is a proffesional, very attentive, great listening skills and was able to resolve my issues immediately. Monica keep up the grand work!!!!
Been with this back over 15 years. This bank has NEVER denied me for any loans. I loved the in person loan applications rather then some banks that give you a 7-10 in mail answer. …
I was unhappy with the rates charged for my accounts so I called to speak with a customer service representative. The representative was very helpful. She managed to cut our costs from $18 to $5 a month! I wish I had called sooner.
Josephine Gonzalez helped my daughter and I secure a loan to send my grandson to UCONN. She was thorough and professional throughout the entire process. It was a great experience working with Ms. Gonzalez.
OK. I am not a fan of FINANCING, but I recently got a car loan at First New England Credit Union and I am thrilled. I qualified for their special rate (these rates are subject to change) and saved significantly over the dealer’s banks AND …
I’m almost 38 years old. I’ve had my checking and savings account here since I was literally a baby. My mother opened it up so my grandparents could get savings bonds and stuff, plus for her to put money in it for when I was older. This was …
I’ve been a member since the early 80’s when it was the Teachers CU, then First New England CU and now Finex. It appears that I am very satisfied with All of these credit unions. In all these years, I have always been satisfied with the services and friendly, helpful staff.
We have worked with Josephine Gonzalez at FINEX CU in East Hartford, CT on many ocassions… and we keep going back. She is knowledgeable and very responsive to all our requests. It has always been a pleasure to work with her and the …
Mary Sullivan help me open a new account she’s awesome from start to finish. Always return my calls and answer all questions. I know I didn’t make a mistake by opening a new account with them
This is a great hometown credit union. I have used them for all my banking needs including mortgage, car purchases, personal loans, savings, and checking. The staff are knowledgeable and friendly and a pleasure to work with .
I’ve been a member of the credit union for over 20 years. I contacted The credit union with concerns of loans that would be coming due, with the uncertainty of what is going on in this world with this virus for myself and my children we are …
I can’t be more happier with FINEX credit union. I am a member for couple of months ago and got approve for a small loan to repair my vehicle. Thank you for the opportunity. I will recommend them to anyone. There is no fee for checking and savings account neither.
It was an amazing experience as Samantha had great customer service and made the process of opening a bank account quick and easy and was very kind and helping!
I appreciate the professionalism ,understanding of my needs and helping out in a swift manner . For me what stood out the most , is the fact that I was given an option to refinance my vehicle a week prior but it was an oversight on my …
Have been a member for years, started with a checking and savings. Now I have IRA, checking a savings, and have gone through 2 auto loans with them. Just got my third auto loan quick painless same day response. Thank you guys as always
I have recently been having nothing but bad experiences when I go to the East Hartford branch.
The security door has been broken and anyone can walk in. I went there last …
Monica has been amazing with assisting me with opening a new account. From start to finish her communication skills are phenomenal! I’m so excited to refer my friends and family members to join me
My loan application was approved and the processing was very expedite, I signed the loan documents at the comfort of my home. I’m very much pleased with my experience with Finex Credit Union
Finex Credit Union makes the auto refinancing easy and fast. I am so happy with the process. The rate was very competitive. Here to a great banking experience.
Every time I use Finex, I am pleased. Josephine G was so helpful this last time, I couldn’t believe how smoothly it all went. She helped me so much with my million questions. I would HIGHLY recommend Finex! Your staff is great at every branch!!!!! Thank you!
I check my account every day and I make sure I write and keep the receipts and for some reason I always have less or more money in the account. And they charge me an overdraft fee…when the money was in my account. And I was talking to …
I’ve always wanted a truck and Josie, from their loan department, took the time to help me take out my first car loan. She got it done quickly and efficiently and now o have my very first truck! Thank you Josie and thank you FINEX!
The employees at this credit union really know how to take care of their customers. The personalized attention that Maria R. gave me was wonderful. She went above and beyond what was required of her and followed up with me even after not establishing business with them. Nothing but greatness can be said about her customer service.
I had a very good experience with Finex . I worked with Josephine Gonzalez who made refinancing super easy and she answered all my questions super quickly and was very friendly throughout my process which was so appreciated especially during these hard times .
I am so satisfied with their customer service and their understanding and patience when you call for information. I’ve spoken with a wonderful person name Evelyn and she has give me great information when I was sure she also reassured me a made me feel at ease while talking with her. I only wish I would have known about them yrs ago.
Josie was amazing. I was looking for a loan on very short notice and she took care of me quickly. She got back to me right away and was pleasant and professional. I am so grateful for her assistance and very pleased with the member service I received.
I chose Finex to refinance my vehicle and Monica Correa made the process easy and painless. I would highly recommend Finex to friends and family. I’ve been banking with them for years and love their customer service.
Finex staff is very helpful and accommodating. Josephine Gonzales in the East Hartford branch went above and beyond to help me get a car loan and expidited it quickly once I found the car I wanted. She made the process run smoothly and seamlessly. Thank you Finex
Having conducted my personal business with this Credit Union for over thirty years , I can attest to the integrity and service they provide. Fair and equitable , always providing the best for their customers , in a very easy format . It has been very worthwhile over the many years to be a member.
I really had the best experience ever, my loan officer Samantha at the East Hartford branch has been wonderful and very helpful, she broke down in details my financial aspect and help me to understand how to rebuild my credit and pay off …
UPDATED Review: the president contacted me, although I did not reach back out, they made the effort. I also spoke with Tim for a home loan who really helped me out and answered all of my questions. Overall I’ve been with this bank for about …
The two most helpful representatives would be Cameron and Irene hands down! The two of them are so patient , polite and very very helpful. Both employees deserve 5 stars for customer service. They are the ONLY reason I still do business with this bank.
Sam was great, helped me out with getting a car loan. I’ve been with finex for over 10 years and they have always helped me, when I needed a personal loan or a car loan and they have great customer service.
Recently took out a personal loan with FINEX and couldn’t be happier with their team. Josephine made the loan process so seamless and was readily available with any questions I had. FINEX credit union is a must if your looking for a new banking home, it truly feels like you’re apart of a family.
The loan officer was tremendously helpful. Her communication was clear, focused, and immediate. I was nervous and had tremendous anxiety about the loan process but I could not have had a better experience. Thank you!
I had the best experience thru the phone with Samantha very helpful very knowledgeable and very respectful …. Doing all your banking needs with Samantha at Finex credit union ….. super exceeded my needs A+ service
FinEx did an excellent job expediting my requests. Very attentive to information or documents that needed to be presented and alerted me in a timely manner. Evelyn was great to work with, would certainly turn to FinEx again for another loan if needed.
Exceptional service. I applied for a consolidation loan this morning. Within one hour, the loan was approved, signed and funded in my checking account. Josephine was very helpful and made the process smooth and painless.
Went to made an auto loan payment, the employee Cameron was busier bouncing on his chair than paying attention of the process he was making. My payment NEVER was made, my money was missing, going back and forth with who was responsible for this mistake. Manager office completely disregard my concern. Rude and disrespectful.
Excellent experience with my car loan! They got me a very competitive rate and were able to issue my check within a few hours! Sam is amazing and very professional! Thank you Finex.
Maria was super helpful and efficient in helping us refinance our car loan. I am floored at how smooth and quickly it was approved and finalized. I will be moving my other account to Finex! Thank you Maria!
FINEX Credit Union always go above and beyond to ensure I’m well taking care of no matter the circumstances. Samantha recently helped me refinance my car and she made the whole experience/process stress free and easy as 1-2-3. Thank you to …
Great Customer Service.
I have been with FINEX for over twelve years, and I’ve never had an issue where the rep couldn’t solve my problem. Whenever I contact the bank, if the …
I just want to give a very special mention to Evelyn Mena at the East Hartford, CT branch. I worked with Evelyn and she was phenomenal, a true pleasure to work with. She made recommendations that were suitable for myself, my family, and our …
FINEX is an incredibly efficient and dedicated place to do banking! They are very caring professionals who listen carefully to my questions and are patient in providing clear information. This is true of every person I have worked with …
Sam helped me get the financing I needed to purchase my vehicle. She was professional, friendly, accessible and knowledgeable. Thank you Sam and Finex for helping me.
Samantha was awesome with helping me refinance my auto loan! She was very clear on my options and how to go about the process. Glad I refinanced with Finex because their customer service is amazing and their rates are low!
I have been a member of Finex Credit Union for ten years and I swear I would never change. The main reason I love Finex is because of Kelli Cordner she is the best. I have worked closely with Kelli for years and honestly she is the best …
I have been a member of Finex for over 10 years and I continue to be impressed with their level of professionalism. I recently worked with Josephine Gonzalez from their loan department on auto loans for my husband and daughter. She was …
Samantha B. at the Burnside Avenue location did a fantastic job with financing our auto loan. She took care of everything in a timely manner and was very knowledgeable about the entire process. She returned calls to us quickly, and even …
The Best experience Josephine & Mary definitely are true professionals refinanced my loan and a cash out in 1 day. Highly recommended FINEX for all your banking need.
I was in need of some help financially and I had nowhere else to turn to abs since I’ve been with the credit union for quite some time now and they’ve always come through for me. I reached out to Josephine and she was amazing. She went to …
I’ve been to credit unions, but none of them can compare to Finex credit union. I needed help with an auto loan and Finex credit union came through better than anyone else. Josephine Gonzalez is my loan manager. She was very helpful. She …
The staff is very nice, helpful and timely. The company overall has helped myself along with some of my family members with so much. Definitely a great credit union to work with.
Sam was great! She was very helpful, efficient, and friendly in helping me refinance my car loan. We love Finex! They have the best rates around! I moved out of the state, but will continue to do my banking here. 🙂 …
Have been banking with FINEX for a few years now thanks to the recommendation from a couple friends. So glad I switched. Also have had my last 3 car loans through them and it has been wonderful. Low rates, easy payments, no hassle. Highly recommend – big thanks to Josephine and Monica!
I had the pleasure of dealing with Maria in the loan department. Such attention to detail and answered every question I had. She made sure I understood every transaction. I’ve dealt with her quite a bit and each time made me very satisfied…..
I’m such a happy customer Sam couldn’t made my day brighter! She helped me with refinancing my car, it was all a success! Sam is awesome thank you for all your help! I’m so grateful! …
At first, everything was moving along. I wanted to transfer my auto loan to finex, and basically, I had to do all the leg work. Not a big deal since I was on vacation anyways. But after I sent in all the necessary information to get …
Finex Credit Union the best credit union there is.
All the staff is absolutely wonderful, very kind & always happy to help. Sam is great! She is very knowledgeable & always ready to assist. She helped me & my …
Always a lovely experience with Finex. Started banking with them years ago and they have never let me down. I have a credit card, a personal loan, and just refinanced my vehicle with them. Forever recommend!
Staff who opened my checking account did not uncover my needs or ask additional questions. The rest of the conversation was held via text, which is very informal. You would think that is an opportunity to connect and welcome a client. Very …
The Finex team was great. I cannot thank them enough for their awesome customer service. Gave me an experience second to none. Monica was more than accommodating! Give her a raise!
Evelyn was such a pleasure to work with. She was so helpful and went above and beyond to make sure I got my car loan. I was beyond grateful and thankful for all her hard work and dedication. Amazing work!!
Ammmaaazzinnngg…I have been a member of Finex Credit Union since 2010 and my experience has been nothing but spectacular. I have worked with Josephine in the loan department on multiple occasions but my recent car buying experience puts …
Mary Sullivan was extremely helpful in every way with me getting my loan. Started off with a few simple emails with some information regarding loans. Upon her first couple emails she made me feel very comfortable asking her anything …
Finex Credit Union of East Hartford looks out for their members in their time of need. in the loan department Miss Josephine Gonzalez is amazing she is very efficient makes no promise but she will do her best in helping you with the result …
I did a refinance on an auto loan. I had Evelyn Mena as a loan officer.. She was wonderful. She answered all my questions. I provided her with the documents she needed. She quickly had my loan drawn up and ready to sign. My experience with her and Finex Credit Union was easy and fast. I would HIGHLY recommend them.
banking at finex bank has been nothing but great experiences especially with wonderful people working there like camren and margarita i recommend highly to bank with them wonderful organization
The process of getting a loan was easy and stress free the minute I applied! I appreciated the individual, hassle free attention I was given. I would recommend FineX to anyone!!!
My experience with Evelyn Mena has always been amazing. She always is above and beyond with all of the questions i have. Definitely recommend her if you have any questions regarding loans. Keep it up!
For fast results, this is the place To go if you have bad or no credit at all like myself. They took care of me in a timely manner. The only thing is I wish they would explain personal instead off a text but I guess covid has changed the …
Sheri was very helpful. She displayed exemplary customer service. She explained in detail the entire process. I appreciate her patience and willingness to go above and beyond after the closing as well. …
Very knowledgeable and willing to go the extra mile for their members. Mary helped get approval of a car loan for me. She walked me through the step by step process and made herself readily available to me. I highly recommend this credit union!
I have had multiple vehicle and personal loans through finex and have always been pleased. I decided to purchase a new vehicle and dealt with I Evelyn Mena as a loan officer, she is amazing! Was able to approve me quickly at a rate 4% lower than another bank. I am actually working to refinance my camper with Finex thanks to her!
My experience was great, enjoyed work with my loan officer Samantha she is great and very understanding and I am happy she could help me to make my dream come through to own my first car and thank you Samantha and finex credit union for helping me turn my dream in to reality
Samantha from FINEX assisted me with my loan application. The process was super easy and fast and I received the money for my loan within minutes. The service was fantastic!
Sheri Motola has been with me every step of the way, as I secured a loan for my new car. She has been both gracious and patient, as she helped me navigate the loan process. I applaud her for her hard work and I am overwhelmed with gratitude for her kindness.
There are so many great things I can say. Anyone looking for a chance to consolidate their debt definitely go with FINEX CREDIT UNION. Marie was very helpful with the process and kept me in touch every step of the way. Not only did she do …
Great bank so far I signed up with them through my employer and they gave me a second chance ! Everyone from the virtual tellers to the actual people at the burnside ave location are beyond wonderful :)Samantha Got me approved for a loan the same day literally within 3 hours and I was able to have a good birthday because of her !
Fantastic service (Sheri). Applying for a personal loan is so quick and easy. I highly recommend FINEX. I’ve never been disappointed in my 4 years with this bank.
I was a little sceptical about filing out a loan application on line. But the process was surprisingly easy to use. And the credit union employees were very knowledgeable with the whole process and able to answer all my questions.
I recently worked with FINEX credit union to secure a used auto loan. The process was easy and the loan officer was great to work with. I was able secure an awesome rate with great terms and am a happy customer.
My experience working with FineX credit union has been quick and easy. I worked with a representative name Samantha Bhagwansingh who was great to work with and made it easy to communicate all information required in my specific needs as a …
I came down to do a deposit for my mom and was honored to get Margarita. She was so professional and provided valuable information. Based on the interaction, I asked about opening an account for myself and she sent out a referral for me! 10 out of 10.
Finex has an amazing team! Everyone has been so helpful in signing me up with a new account. Everyone is super kind and full of great energy! I’m really excited to start my journey with Finex!!
It’s a hit or a miss. Depending on what staff you get. I went in person and oh my goodness, such nice people. I spoke to someone and the phone they literally hung up the phone on me and seemed very annoyed. It’s an OKAY credit union. I am …
Every encounter I’ve had with the staff of FINEX has been an exceptional one! I’ve had a variety of loans and services provided by FINEX and I couldn’t recommend a better Credit Union. Additionally Mary, has been a delight to work with over the years. Thanks for all you do!
As a past member of a small credit union, I found credit union service to be lacking and rife with inconvenience. However, I decided to give CU’s one last shot and opened an account with Finex. And I can honestly say this was one of the …
I come in to do my deposits/withdrawals from time to time and receive wonderful customer service from rep Margarita. I am pleased to have her help whenever my call is answered, she gets the job done , never had a problem with Margarita , …
Awesome experience refinancing my auto loan. I was a bit skeptical because of not so perfect credit. Josephine encouraged me to apply, and I couldn’t be more happier. From start to finish she was credit, and the terms are so much better. Thank you Finex!
Sheri Motola has been super. She communicated each step of the process with me. She was so professional and the application was handled timely before end of the next business day. …
I just want to take the time to shout out Sheri Motola! She was fabulous to work with in getting an auto loan produced in less than a day. I was on the fence on how I wanted to handle such a big life decision and she made the process as …
I enjoy being a member of the Finex family. Very friendly respectful. All members of the team do an excellent job and also helps with many different services. I’ve been with Finex since it was the first New England excellent and awesome people and service. 5 star and an 10. Love all of them 💙F4L …
The process to get my car loan was the easiest I’ve ever experienced. We did it all online and a few phone calls. Sheri and Mary set up my checking account and the loan for me. The bonus to open the account was great. They were very professional and helpful. I would recommend finex very highly. Great experience.
Evelyn Mena at Finex Credit Union has to be one of the best loan officers I have ever had the pleasure of working with. Not only did she walk me through every step of the process, she made sure the numbers worked for me. She couldn’t have …
Josephine , Sam , Evelyn , and Sheri . Each one of them has helped me with my new car purchase . I bank with three separate credit unions but the way they treat you here, is just like you are family. Amazing financial institution I started …
(Translated by Google) Very good customer service.
(Original)
Muy buen servicio al cliente.
Nancy is absolutely amazing, she’s so patient with me! It’s been hard these past few months but she’s still extremely understanding and is consistent!
I had a very easygoing experience. Sherri was very helpful and informative.
Thanks for all the help and guidance you gave me till the end.
Finex has been great to us for many years from the drive thru to all the employees inside. We will continue to do busy with Finex for years to come
I have the pleasure of working with Samantha recently. She was so helpful, professional and supportive. She went above and beyond to achieve a favorable outcome. I will definitely recommend FINEX Credit Union for your next financial need. …
My experience with getting a new car loan with Sheri Motola was excellent. She was knowledgeable, professional and efficient! Would highly recommend speaking to her when it comes to your loan needs
Hello..I’m very happy with service at Finex Credit Union especially with Mrs .Nensi she is very helpful and very polite but the most important thing she resolve ur matters..
They have always and continue to work with me on my loun,, even when I get it messed up,, they always work it out with me and for me,,,, Thank you Nancy,,, and everyone at Fynex. Much respect to all of you,,, ” Camron”,
I want to thank Nancy in the Loan department for her effort to help me while I go through this hardship. It has being very difficult with this injury and stay a float. I know it will not be a permanent one. I look forward to keep working with FINEX crest union. Thank you for the opportunity you’ve giving me to work with you.
Nancy is great and always so helpful!
Nacy is amazing and very helpful!
Lisette Rocks!!!!!!!
Good service
Helpful, efficient , professional staff
My experience has been horrible.
These guys are absolutely great.
Thanks for saving me money ever month for the next 5 yrs
Always very helpful and efficient!
Everyone is always helpful at Finex.
Super friendly and helpful staff!
Samantha was extremely helpful and courteous
Fast, efficient, professional, and polite
Monica was amazing!!!
Use to like these guys, would never do business with them again however.
Solid 4 stars for service – been a member since 2006
Great customer service!!! Highly recommend!!!
Excellent staff & service especially in the loan dept
Very helpful and pleasant customer service.
Love this place have my loans thru them as well
Love the ease of banking and they are always on top of there game.
Great and quick service. Would definitely recommend a friend.
Great ,fast service,simple process,excellent rates
Monica was extremely kind and informative.
Excellent service. Quick response by Monica and very helpful at every step!
The staff is amazing and it us very convenient especially if youre always on the go!
Love that every experience is personal at FINEX. It’s always like family!
Absolutely amazing service thank you so much I love doing business with you guys
A financial institution with humanity. Big fan of credit unions because it is a partnership not a business.
Excellent customer service thank you Maria for my new loan
Sam was very helpful and very informative and made the process very easy and quickly.
Wonderful experience, my agent Sam was very professional and knowledgeable
I have been a member for over 15 years and the quality in service I received from the staff has been awesome.
Love this bank have been using it for years! I always recommend them to people
Monica was such GREAT HELP!! FRIENDLY AND EFFICIENT!! THANJS MONICA!!
Your complete staff was very helpful.
Thank you Evelyn for your help and your professionalism
Great help at Finex as always ! THANK you Monica got helping me find my debit card!
Very easy to do business with, the staff is always very friendly and helpful, and the rates are great, too.
Worst credit union ever, how doesn’t their live bank teller work during working hours. Bogus.
Absolutely amazing customer service!! Extremely friendly and helpful staff!! I encourage everyone to have an account here!!
Have been with this Credit Union since I opened up my first checking account in middle school 15+ years ago! The best
Thank you Evelyn for great customer service and making sure I always get the best offer.
Great customer service! Friendly, responsive and attentive. I am very satisfied so far!
I had a great experience they were quick with the response. Sam talked me through the whole process and answered my questions.
Elena is an outstanding representative of FINEX. Very pleasant and helpful!
Monica was amazing, very clear and straightforward. The process was super quick no time wasted.
Great Credit Union!! Josephine did an Awesome job of saving us money! Thank You!
Maria Rupert was an amazing help her customer service is excellent 👏 I appreciate everything you have helped me with you deserve 10 stars 🌟 …
Very friendly and compassionate staff. They get to know the customer and go above and beyond to satisfy and help address issues.
Quick and easy loan process. You can’t beat the convenience of electronic processing and the customer service was excellent! Thank you!
Evelyn went above and beyond for the issue I was having. She is always pleasant, smiling & helpful.
Real sad hoe the East Hartford main branch has list the personal touch….. Didn’t mind the video tellers, used the most of the time…. But now, on the rare occasion, when I need a person there isn’t anyone left. Quite sad, wish they had kept at least one location “old fashioned”!
Samantha in the East Hartford branch did a fantastic job with refinancing my car loan and helping me obtain a debt consolidation personal loan,she was awesome!!!
I applied for a personal loan and with 30 minutes I was approved and documents were signed. Excellent service.
Great for young adults looking for a way to save and build credit !! Sam helped me out and I really appreciate them for giving me a chance to establish something for the near future
Very happy with my credit union FINEX
Very happy environment good people I definitely recommend it five stars in my eyes
Called to apply for a car loan, Sam was awesome to work with. Fast and efficient!
I was assisted clearly and effectively by Monica. Thank you for helping me open my new account with finex
I love going to my bank it’s like going to family they know you by name and they take care of you as such. I been a part of their family for more then 5 years and I will not go anywhere else. Thank you finex credit UNION for the being a great family
Took less then an hour to get an account set up and was the easiest process I have went through. Glad to be apart of Finex
Just refinanced my auto loan and the process was quick and easy. Thank you Josephine for the help and quick responses!!
I have gotten loans through them and do checking and savings accounts as well. Great personalized service and good rates!
Fantastic customer service and excellent rates for my auto loan! 100% Recommend this Credit Union
Wow Josephine was the best working with my autoloan!!!! Very timely and courteous!!!! Went above and beyond for me!!! Thank you!!! Amazing rates!!!!
Very easy to apply for loan and process was painless. I highly recommend Finex Credit Union Josephine was fantastic!
3 stars due to the fact that their mobile app is not at par with the traditional banks and also gives u limited access to your account. Couldn’t deposit checks online as I would have loved to.
The service at Finex is personal, prompt, and practical. I highly recommend them.
Thank you Samantha! I appreciate your quick response and action! Thank you!
Sam was AMAZING very quick a great help and really cares for her clients..I would recommend her 100%
This is one of the best credit union. The people are very nice and very quick with what you need.
This is not a credit union that has good customer service, I have been trying to call regarding an issue of 2013 that I have no idea about. I was told by the supervisor each time she would call me back with results and as of today NO …
Sam helped me with my loan she was nice and professional and helped alot.
I had never heard of this credit union until I received my packet from the union I’m in and I have to say Mary was kind and helpful, she did everything in her power to get me approved for a personal loan where other places didn’t. I’m gonna be a member for as long as I can
I have been with First New England Credit Union for years now. It is a stellar bank with rocking people. They know their stuff. They RETURN phone calls. The bank goes above and beyond to get you your loan. I always feel like I’ve worked with close friends.
There are good people working here who are empathetic, and eager to assist their members from East Hartford like me! I recommend that you switch from your big bank to a genuine local community credit union like FINEX!
I applied for a loan and was approved the next! My loan officer was Josephine G. and she was great! I would definitely recommend FCU for a loan and ask for Josephine!
Monica was greattttt!
She tuly is a proffesional, very attentive, great listening skills and was able to resolve my issues immediately. Monica keep up the grand work!!!!
Terrific customer service….followed up with me during the loan process and answered all of my questions promptly. Josephine G. is great!!
Been with this back over 15 years. This bank has NEVER denied me for any loans. I loved the in person loan applications rather then some banks that give you a 7-10 in mail answer. …
I was unhappy with the rates charged for my accounts so I called to speak with a customer service representative. The representative was very helpful. She managed to cut our costs from $18 to $5 a month! I wish I had called sooner.
Josephine Gonzalez helped my daughter and I secure a loan to send my grandson to UCONN. She was thorough and professional throughout the entire process. It was a great experience working with Ms. Gonzalez.
OK. I am not a fan of FINANCING, but I recently got a car loan at First New England Credit Union and I am thrilled. I qualified for their special rate (these rates are subject to change) and saved significantly over the dealer’s banks AND …
I’m almost 38 years old. I’ve had my checking and savings account here since I was literally a baby. My mother opened it up so my grandparents could get savings bonds and stuff, plus for her to put money in it for when I was older. This was …
I’ve been a member since the early 80’s when it was the Teachers CU, then First New England CU and now Finex. It appears that I am very satisfied with All of these credit unions. In all these years, I have always been satisfied with the services and friendly, helpful staff.
We have worked with Josephine Gonzalez at FINEX CU in East Hartford, CT on many ocassions… and we keep going back. She is knowledgeable and very responsive to all our requests. It has always been a pleasure to work with her and the …
Mary Sullivan help me open a new account she’s awesome from start to finish. Always return my calls and answer all questions. I know I didn’t make a mistake by opening a new account with them
This is a great hometown credit union. I have used them for all my banking needs including mortgage, car purchases, personal loans, savings, and checking. The staff are knowledgeable and friendly and a pleasure to work with .
I’ve been a member of the credit union for over 20 years. I contacted The credit union with concerns of loans that would be coming due, with the uncertainty of what is going on in this world with this virus for myself and my children we are …
Sam was very helpful. Pleasant to work with.
I can’t be more happier with FINEX credit union. I am a member for couple of months ago and got approve for a small loan to repair my vehicle. Thank you for the opportunity. I will recommend them to anyone. There is no fee for checking and savings account neither.
It was an amazing experience as Samantha had great customer service and made the process of opening a bank account quick and easy and was very kind and helping!
I appreciate the professionalism ,understanding of my needs and helping out in a swift manner . For me what stood out the most , is the fact that I was given an option to refinance my vehicle a week prior but it was an oversight on my …
Have been a member for years, started with a checking and savings. Now I have IRA, checking a savings, and have gone through 2 auto loans with them. Just got my third auto loan quick painless same day response. Thank you guys as always
I have recently been having nothing but bad experiences when I go to the East Hartford branch.
The security door has been broken and anyone can walk in. I went there last …
Monica has been amazing with assisting me with opening a new account. From start to finish her communication skills are phenomenal! I’m so excited to refer my friends and family members to join me
My loan application was approved and the processing was very expedite, I signed the loan documents at the comfort of my home. I’m very much pleased with my experience with Finex Credit Union
Finex Credit Union makes the auto refinancing easy and fast. I am so happy with the process. The rate was very competitive. Here to a great banking experience.
Every time I use Finex, I am pleased. Josephine G was so helpful this last time, I couldn’t believe how smoothly it all went. She helped me so much with my million questions. I would HIGHLY recommend Finex! Your staff is great at every branch!!!!! Thank you!
I check my account every day and I make sure I write and keep the receipts and for some reason I always have less or more money in the account. And they charge me an overdraft fee…when the money was in my account. And I was talking to …
I’ve always wanted a truck and Josie, from their loan department, took the time to help me take out my first car loan. She got it done quickly and efficiently and now o have my very first truck! Thank you Josie and thank you FINEX!
The employees at this credit union really know how to take care of their customers. The personalized attention that Maria R. gave me was wonderful. She went above and beyond what was required of her and followed up with me even after not establishing business with them. Nothing but greatness can be said about her customer service.
I had a very good experience with Finex . I worked with Josephine Gonzalez who made refinancing super easy and she answered all my questions super quickly and was very friendly throughout my process which was so appreciated especially during these hard times .
I am so satisfied with their customer service and their understanding and patience when you call for information. I’ve spoken with a wonderful person name Evelyn and she has give me great information when I was sure she also reassured me a made me feel at ease while talking with her. I only wish I would have known about them yrs ago.
Excellent communication, the process was super easy and rates were much better than at the dealership!
Sheri, Sam, & Monica were great as always. You are why we keep our business with FINEX!
Great customer service and fast service very pleased.
Josie was amazing. I was looking for a loan on very short notice and she took care of me quickly. She got back to me right away and was pleasant and professional. I am so grateful for her assistance and very pleased with the member service I received.
Had the pleasure of working with Maria and Evelyn from the east Hartford branch. Couldn’t of had a better experience.
I chose Finex to refinance my vehicle and Monica Correa made the process easy and painless. I would highly recommend Finex to friends and family. I’ve been banking with them for years and love their customer service.
Finex staff is very helpful and accommodating. Josephine Gonzales in the East Hartford branch went above and beyond to help me get a car loan and expidited it quickly once I found the car I wanted. She made the process run smoothly and seamlessly. Thank you Finex
Having conducted my personal business with this Credit Union for over thirty years , I can attest to the integrity and service they provide. Fair and equitable , always providing the best for their customers , in a very easy format . It has been very worthwhile over the many years to be a member.
I really had the best experience ever, my loan officer Samantha at the East Hartford branch has been wonderful and very helpful, she broke down in details my financial aspect and help me to understand how to rebuild my credit and pay off …
UPDATED Review: the president contacted me, although I did not reach back out, they made the effort. I also spoke with Tim for a home loan who really helped me out and answered all of my questions. Overall I’ve been with this bank for about …
The two most helpful representatives would be Cameron and Irene hands down! The two of them are so patient , polite and very very helpful. Both employees deserve 5 stars for customer service. They are the ONLY reason I still do business with this bank.
Sam was great, helped me out with getting a car loan. I’ve been with finex for over 10 years and they have always helped me, when I needed a personal loan or a car loan and they have great customer service.
Recently took out a personal loan with FINEX and couldn’t be happier with their team. Josephine made the loan process so seamless and was readily available with any questions I had. FINEX credit union is a must if your looking for a new banking home, it truly feels like you’re apart of a family.
The loan officer was tremendously helpful. Her communication was clear, focused, and immediate. I was nervous and had tremendous anxiety about the loan process but I could not have had a better experience. Thank you!
Fast friendly and easy. Will deffinately use again. Very Happy.
Evelyn is amazing! Helped me with a auto was quick and easy
I had the best experience thru the phone with Samantha very helpful very knowledgeable and very respectful …. Doing all your banking needs with Samantha at Finex credit union ….. super exceeded my needs A+ service
FinEx did an excellent job expediting my requests. Very attentive to information or documents that needed to be presented and alerted me in a timely manner. Evelyn was great to work with, would certainly turn to FinEx again for another loan if needed.
Exceptional service. I applied for a consolidation loan this morning. Within one hour, the loan was approved, signed and funded in my checking account. Josephine was very helpful and made the process smooth and painless.
Went to made an auto loan payment, the employee Cameron was busier bouncing on his chair than paying attention of the process he was making. My payment NEVER was made, my money was missing, going back and forth with who was responsible for this mistake. Manager office completely disregard my concern. Rude and disrespectful.
Excellent experience with my car loan! They got me a very competitive rate and were able to issue my check within a few hours! Sam is amazing and very professional! Thank you Finex.
Maria was super helpful and efficient in helping us refinance our car loan. I am floored at how smooth and quickly it was approved and finalized. I will be moving my other account to Finex! Thank you Maria!
FINEX Credit Union always go above and beyond to ensure I’m well taking care of no matter the circumstances. Samantha recently helped me refinance my car and she made the whole experience/process stress free and easy as 1-2-3. Thank you to …
Great Customer Service.
I have been with FINEX for over twelve years, and I’ve never had an issue where the rep couldn’t solve my problem. Whenever I contact the bank, if the …
I just want to give a very special mention to Evelyn Mena at the East Hartford, CT branch. I worked with Evelyn and she was phenomenal, a true pleasure to work with. She made recommendations that were suitable for myself, my family, and our …
FINEX is an incredibly efficient and dedicated place to do banking! They are very caring professionals who listen carefully to my questions and are patient in providing clear information. This is true of every person I have worked with …
Samantha hooked me up just fantastic!!!!! Thanks for such great Customer Service
Sam helped me get the financing I needed to purchase my vehicle. She was professional, friendly, accessible and knowledgeable. Thank you Sam and Finex for helping me.
Samantha was awesome with helping me refinance my auto loan! She was very clear on my options and how to go about the process. Glad I refinanced with Finex because their customer service is amazing and their rates are low!
Sam is always so helpful and quick to respond. Very professional and great customer service.
I have been a member of Finex Credit Union for ten years and I swear I would never change. The main reason I love Finex is because of Kelli Cordner she is the best. I have worked closely with Kelli for years and honestly she is the best …
I have been a member of Finex for over 10 years and I continue to be impressed with their level of professionalism. I recently worked with Josephine Gonzalez from their loan department on auto loans for my husband and daughter. She was …
The process was easy to use and the staff were great!
Samantha B. at the Burnside Avenue location did a fantastic job with financing our auto loan. She took care of everything in a timely manner and was very knowledgeable about the entire process. She returned calls to us quickly, and even …
The Best experience Josephine & Mary definitely are true professionals refinanced my loan and a cash out in 1 day. Highly recommended FINEX for all your banking need.
I was in need of some help financially and I had nowhere else to turn to abs since I’ve been with the credit union for quite some time now and they’ve always come through for me. I reached out to Josephine and she was amazing. She went to …
I’ve been to credit unions, but none of them can compare to Finex credit union. I needed help with an auto loan and Finex credit union came through better than anyone else. Josephine Gonzalez is my loan manager. She was very helpful. She …
The staff is very nice, helpful and timely. The company overall has helped myself along with some of my family members with so much. Definitely a great credit union to work with.
Sam was great! She was very helpful, efficient, and friendly in helping me refinance my car loan. We love Finex! They have the best rates around! I moved out of the state, but will continue to do my banking here. 🙂 …
Have been banking with FINEX for a few years now thanks to the recommendation from a couple friends. So glad I switched. Also have had my last 3 car loans through them and it has been wonderful. Low rates, easy payments, no hassle. Highly recommend – big thanks to Josephine and Monica!
I had the pleasure of dealing with Maria in the loan department. Such attention to detail and answered every question I had. She made sure I understood every transaction. I’ve dealt with her quite a bit and each time made me very satisfied…..
I’m such a happy customer Sam couldn’t made my day brighter! She helped me with refinancing my car, it was all a success! Sam is awesome thank you for all your help! I’m so grateful! …
At first, everything was moving along. I wanted to transfer my auto loan to finex, and basically, I had to do all the leg work. Not a big deal since I was on vacation anyways. But after I sent in all the necessary information to get …
Finex Credit Union the best credit union there is.
All the staff is absolutely wonderful, very kind & always happy to help. Sam is great! She is very knowledgeable & always ready to assist. She helped me & my …
Sheri was very courteous, knowledgeable and helpful in setting up my accounts and answering all my questions. Highly recommend.
Always a lovely experience with Finex. Started banking with them years ago and they have never let me down. I have a credit card, a personal loan, and just refinanced my vehicle with them. Forever recommend!
Staff who opened my checking account did not uncover my needs or ask additional questions. The rest of the conversation was held via text, which is very informal. You would think that is an opportunity to connect and welcome a client. Very …
The Finex team was great. I cannot thank them enough for their awesome customer service. Gave me an experience second to none. Monica was more than accommodating! Give her a raise!
Evelyn was such a pleasure to work with. She was so helpful and went above and beyond to make sure I got my car loan. I was beyond grateful and thankful for all her hard work and dedication. Amazing work!!
Finex CU is my favorite bank. Thay are always there for their customers needs.
Jasmin was very helpful she was nice to me and helped me open my bank account over all nice and easy peasy over the phone and text thanks 😊 …
Ammmaaazzinnngg…I have been a member of Finex Credit Union since 2010 and my experience has been nothing but spectacular. I have worked with Josephine in the loan department on multiple occasions but my recent car buying experience puts …
Mary Sullivan was extremely helpful in every way with me getting my loan. Started off with a few simple emails with some information regarding loans. Upon her first couple emails she made me feel very comfortable asking her anything …
Sam was great to work with. Made things very simple and convenient. Highly recommend!
Finex Credit Union of East Hartford looks out for their members in their time of need. in the loan department Miss Josephine Gonzalez is amazing she is very efficient makes no promise but she will do her best in helping you with the result …
I did a refinance on an auto loan. I had Evelyn Mena as a loan officer.. She was wonderful. She answered all my questions. I provided her with the documents she needed. She quickly had my loan drawn up and ready to sign. My experience with her and Finex Credit Union was easy and fast. I would HIGHLY recommend them.
banking at finex bank has been nothing but great experiences especially with wonderful people working there like camren and margarita i recommend highly to bank with them wonderful organization
The process of getting a loan was easy and stress free the minute I applied! I appreciated the individual, hassle free attention I was given. I would recommend FineX to anyone!!!
My experience with Evelyn Mena has always been amazing. She always is above and beyond with all of the questions i have. Definitely recommend her if you have any questions regarding loans. Keep it up!
For fast results, this is the place To go if you have bad or no credit at all like myself. They took care of me in a timely manner. The only thing is I wish they would explain personal instead off a text but I guess covid has changed the …
Sheri was very helpful. She displayed exemplary customer service. She explained in detail the entire process. I appreciate her patience and willingness to go above and beyond after the closing as well. …
Very knowledgeable and willing to go the extra mile for their members. Mary helped get approval of a car loan for me. She walked me through the step by step process and made herself readily available to me. I highly recommend this credit union!
I have had multiple vehicle and personal loans through finex and have always been pleased. I decided to purchase a new vehicle and dealt with I Evelyn Mena as a loan officer, she is amazing! Was able to approve me quickly at a rate 4% lower than another bank. I am actually working to refinance my camper with Finex thanks to her!
Samantha has always made the experience smooth and easy going. I would recommend anyone and everyone to give Finex a try!!!!
My experience was great, enjoyed work with my loan officer Samantha she is great and very understanding and I am happy she could help me to make my dream come through to own my first car and thank you Samantha and finex credit union for helping me turn my dream in to reality
Samantha from FINEX assisted me with my loan application. The process was super easy and fast and I received the money for my loan within minutes. The service was fantastic!
Sheri Motola has been with me every step of the way, as I secured a loan for my new car. She has been both gracious and patient, as she helped me navigate the loan process. I applaud her for her hard work and I am overwhelmed with gratitude for her kindness.
There are so many great things I can say. Anyone looking for a chance to consolidate their debt definitely go with FINEX CREDIT UNION. Marie was very helpful with the process and kept me in touch every step of the way. Not only did she do …
Great bank so far I signed up with them through my employer and they gave me a second chance ! Everyone from the virtual tellers to the actual people at the burnside ave location are beyond wonderful :)Samantha Got me approved for a loan the same day literally within 3 hours and I was able to have a good birthday because of her !
Fantastic service (Sheri). Applying for a personal loan is so quick and easy. I highly recommend FINEX. I’ve never been disappointed in my 4 years with this bank.
I was a little sceptical about filing out a loan application on line. But the process was surprisingly easy to use. And the credit union employees were very knowledgeable with the whole process and able to answer all my questions.
I recently worked with FINEX credit union to secure a used auto loan. The process was easy and the loan officer was great to work with. I was able secure an awesome rate with great terms and am a happy customer.
My experience working with FineX credit union has been quick and easy. I worked with a representative name Samantha Bhagwansingh who was great to work with and made it easy to communicate all information required in my specific needs as a …
I came down to do a deposit for my mom and was honored to get Margarita. She was so professional and provided valuable information. Based on the interaction, I asked about opening an account for myself and she sent out a referral for me! 10 out of 10.
Finex has an amazing team! Everyone has been so helpful in signing me up with a new account. Everyone is super kind and full of great energy! I’m really excited to start my journey with Finex!!
It’s a hit or a miss. Depending on what staff you get. I went in person and oh my goodness, such nice people. I spoke to someone and the phone they literally hung up the phone on me and seemed very annoyed. It’s an OKAY credit union. I am …
Every encounter I’ve had with the staff of FINEX has been an exceptional one! I’ve had a variety of loans and services provided by FINEX and I couldn’t recommend a better Credit Union. Additionally Mary, has been a delight to work with over the years. Thanks for all you do!
As a past member of a small credit union, I found credit union service to be lacking and rife with inconvenience. However, I decided to give CU’s one last shot and opened an account with Finex. And I can honestly say this was one of the …
I come in to do my deposits/withdrawals from time to time and receive wonderful customer service from rep Margarita. I am pleased to have her help whenever my call is answered, she gets the job done , never had a problem with Margarita , …
Awesome experience refinancing my auto loan. I was a bit skeptical because of not so perfect credit. Josephine encouraged me to apply, and I couldn’t be more happier. From start to finish she was credit, and the terms are so much better. Thank you Finex!
Sheri Motola has been super. She communicated each step of the process with me. She was so professional and the application was handled timely before end of the next business day. …
I just want to take the time to shout out Sheri Motola! She was fabulous to work with in getting an auto loan produced in less than a day. I was on the fence on how I wanted to handle such a big life decision and she made the process as …
I enjoy being a member of the Finex family. Very friendly respectful. All members of the team do an excellent job and also helps with many different services. I’ve been with Finex since it was the first New England excellent and awesome people and service. 5 star and an 10. Love all of them 💙F4L …
The process to get my car loan was the easiest I’ve ever experienced. We did it all online and a few phone calls. Sheri and Mary set up my checking account and the loan for me. The bonus to open the account was great. They were very professional and helpful. I would recommend finex very highly. Great experience.
Evelyn Mena at Finex Credit Union has to be one of the best loan officers I have ever had the pleasure of working with. Not only did she walk me through every step of the process, she made sure the numbers worked for me. She couldn’t have …
Josephine , Sam , Evelyn , and Sheri . Each one of them has helped me with my new car purchase . I bank with three separate credit unions but the way they treat you here, is just like you are family. Amazing financial institution I started …