Did not notify me that my tiles were ready for pick up. Poor coordination between locations. Did not take responsibility for mistakes made in the pick up process.
Gabriel and the staff were excellent. Hey were very helpful during the process while buying tile for our kitchen. Very satisfied with the service and product.
I did not end up buying anything because they did not have the tool I needed but the person who assisted me with finding somewhere else was extremely helpful. I would definitely come back.
Ask for Mat (with one T). He is one of the most knowledgeable and professional service people I have managed to come across. He follows up with customers, has a real concern to make sure they are treated well, and knows what to do for …
I found some beautiful tile at a reasonable price. It was easy to buy samples to take home and get a refund later. The employees that I dealt with were all professional and friendly.
I came in to this place to purchase some tile for my restroom. I got the shower tile and wanted to get some tile for a backsplash. The sale rep encouraged me to buy extra and that I could always return what I did not use for a full refund. …
Fabian Hernandez helped me tremendously today! When selecting tile & flooring products for my sellers & buyers I usually have the task of finding the perfect look and colors by myself… I’ve never had so much quality advice and help …
I highly recommend The Tile Shop on San Pedro Ave. in San Antonio, TX.
For months I looked for porcelain flooring tile, but could not find exactly what I wanted until I discovered The Tile Shop. Their showroom has a beautifully …
Their selection is good and some of the tile is just gorgeous but we felt the salesman was less knowledgeable than he should have been – didn’t seem to know the meaning of bullnose tile. He’d disappear to the back and it seemed to take …
Wasn’t super impressed! Upon walking in I asked about what trade discounts they offer. The manager looked shocked that I even asked and then walked away after a short response to my question. …
The Owner contacted me on 9/29/19 stating that She would possibly be interested in hiring me for the position of Warehouse Manager. She requested that I arrive at 3:00 p.m. on Monday for a brief introduction and discussion regarding this …
I live in Southfield, Michigan and I called The Tile Shop in San Antonio, Texas and spoke to Dawn Johnson and explained that I purchased a beautiful tile in June/July form the Troy, Michigan store but found out from my new contractor that I …
terrible customer service! i was kept waiting behind a single customer for a very long time because the employee was making small talk with the man in front of me. she never let me know that she would be right with me. then when it was my …
Wasn’t impressed. A sales woman asked if I needed help and I told her I needed to match my tile, she looked at my sample and said oh, okay, and walked off. Needless to say I left empty handed.
Great front desk team. Nice smiles. Beyond patient. All very about their jobs. All informed. My first time visit went wrong so many ways on my end. They turned my morning around. I left smiling thankful. The show room has so many varieties …
I cannot express how happy I am with the results of my Master Bathroom. Dawn Johnson is absolutely amazing. Very professional and lots of fun to work with!
I’ve been in the tile business for a long time and have been doing business with this store since it opened. By far the best customer service I’ve had. Management is great to work with and always goes the extra mile to come through!!
My husband and I dropped in to look at tile for our new custom home. Joey was beyond patient and helpful and has a great sense of humor! We are getting quotes, but I hope we get to continue working with him! He’s awesome and the whole staff there was amazing! What a great experience!
This store is awesome
Super great place & people.
helpful staff, beautiful stuff!
Very helpful and knowledgeable staff
The best tile and customer service in San Antonio!
There is a lot to look at here. Make sure you have time.
Had a good experience on the first run
Huge selection. Friendly helpful staff.
Great friendly customer service.
very helpful. will be getting materials for next project here
Picked up order with no problems.
So many really cool ideas are being done with tile right now
Was truly impressed with this stores selection of product!!!
Great sales lady Patty helped us.
The expert advice and room displays of installed tile separate the Tile Shop from the competition.
Beautiful natural stone displays. Kitchen and bath. Knowledgeable employees.
Friendly service great stock
Alot of different choices of tile. Very helpful employee’s
Go see Annie. She is great .Very patient ,helpful and good ideas for you want
Great selection and a great staff with a lot of knowledge of thier products.
Great friendly service with amazing selection.
Annie was awesome and had plenty of patience. With me and my grandfather.
Great selection and a great staff with a lot of knowledge of their products.
Experienced staff, Great Selection of Tile & Accessories..Fair prices..
Good selection. Friendly and helpful staff.
I walked in, the blonde lady pointed to it and walked away!!;
I guess she was having a bad day.
Did not notify me that my tiles were ready for pick up. Poor coordination between locations. Did not take responsibility for mistakes made in the pick up process.
Friendly staff that will not harass you but there when u need them. Very large selection and great prices
Great service in finding what you need. Beautiful selection of tile for all your needs. Thanks Annie
Picking up for a customer. Polite. Quick. Nice showroom.
Gabriel and the staff were excellent. Hey were very helpful during the process while buying tile for our kitchen. Very satisfied with the service and product.
Great tile selection with good customer service. Annette at the Dezavala location is the best!!
It’s ok , I prefer Travis Tiles Sales real good customer service the make you feel like home and the warehouse guys are funny.
I did not end up buying anything because they did not have the tool I needed but the person who assisted me with finding somewhere else was extremely helpful. I would definitely come back.
Ask for Mat (with one T). He is one of the most knowledgeable and professional service people I have managed to come across. He follows up with customers, has a real concern to make sure they are treated well, and knows what to do for …
Of course so very clean and everything is set up to show you how it could be for you …
Always great Custer service
I found some beautiful tile at a reasonable price. It was easy to buy samples to take home and get a refund later. The employees that I dealt with were all professional and friendly.
I came in to this place to purchase some tile for my restroom. I got the shower tile and wanted to get some tile for a backsplash. The sale rep encouraged me to buy extra and that I could always return what I did not use for a full refund. …
Elizabeth A. Is the best!! So helpful to me. And she made laugh my head off. Thank you so much for putting a smile on my face
Selection is excelent for upscale homes, personnel is very helpful.
Fabian Hernandez helped me tremendously today! When selecting tile & flooring products for my sellers & buyers I usually have the task of finding the perfect look and colors by myself… I’ve never had so much quality advice and help …
I highly recommend The Tile Shop on San Pedro Ave. in San Antonio, TX.
For months I looked for porcelain flooring tile, but could not find exactly what I wanted until I discovered The Tile Shop. Their showroom has a beautifully …
Their selection is good and some of the tile is just gorgeous but we felt the salesman was less knowledgeable than he should have been – didn’t seem to know the meaning of bullnose tile. He’d disappear to the back and it seemed to take …
Not as cheap as floor and decor but allot more tile selection. Friendly staff that seemed more attentive as well.
Wasn’t super impressed! Upon walking in I asked about what trade discounts they offer. The manager looked shocked that I even asked and then walked away after a short response to my question. …
The Owner contacted me on 9/29/19 stating that She would possibly be interested in hiring me for the position of Warehouse Manager. She requested that I arrive at 3:00 p.m. on Monday for a brief introduction and discussion regarding this …
I live in Southfield, Michigan and I called The Tile Shop in San Antonio, Texas and spoke to Dawn Johnson and explained that I purchased a beautiful tile in June/July form the Troy, Michigan store but found out from my new contractor that I …
terrible customer service! i was kept waiting behind a single customer for a very long time because the employee was making small talk with the man in front of me. she never let me know that she would be right with me. then when it was my …
Great selection. Friendly staff
Wasn’t impressed. A sales woman asked if I needed help and I told her I needed to match my tile, she looked at my sample and said oh, okay, and walked off. Needless to say I left empty handed.
Great front desk team. Nice smiles. Beyond patient. All very about their jobs. All informed. My first time visit went wrong so many ways on my end. They turned my morning around. I left smiling thankful. The show room has so many varieties …
Good tile selection. Joey Garza knows his stuff! Great job!
I cannot express how happy I am with the results of my Master Bathroom. Dawn Johnson is absolutely amazing. Very professional and lots of fun to work with!
Joey was absolutely amazing! Such a pleasure to talk to and he was super helpful with my backsplash. Literally like talking to an old friend!
I’ve been in the tile business for a long time and have been doing business with this store since it opened. By far the best customer service I’ve had. Management is great to work with and always goes the extra mile to come through!!
My husband and I dropped in to look at tile for our new custom home. Joey was beyond patient and helpful and has a great sense of humor! We are getting quotes, but I hope we get to continue working with him! He’s awesome and the whole staff there was amazing! What a great experience!