At Pinnacle Medical Solutions, we go above and beyond to provide our patients with the supplies they need to successfully manage their diabetes. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
6856 Cobblestone Blvd, Southaven, MS 38672
I have had a catastrophic issue every time I order my diabetic supplies from this company. For example, they have repeatedly shipped my order to my old address even though I have updated and confirmed my new address multiple times both …
Overall I’ve had a terrible experience with them. They shipped my T1 diabetes supplies to a random address. Then wouldn’t fulfill my order even tho they sent it out incorrectly. This place is just as awful as any other private insurance in …
Would give them zero stars if possible. Discovered by accident I could’ve received my Dexcom sensors with no out of pocket cost to me rather than the $80+ Pinnacle was getting from me. That’s roughly $1000 a year for sensors alone. Still …
They do not understand the importance of shipping essential medical supplies quickly and efficiently. Disorganization has left me without my medical supplies for a full week now.
I haven’t used this company in MONTHS and they just randomly sent a bill due in three days to my old address? For “equipment” allegedly from October? Pretty interesting seeing as I have not even lived in the United States for longer than …
Great Customer Service !!!
this is absolutely the worst
Excellent and friendly customer service; very professional. Tracy and Carl are the bomb!
A five star experience. Super helpful, knowledgeable and understanding. Couldn’t do without them!
This company’s staff is just as bad as Pinnacle vodka.
Awesome customer support. Very knowledgeable and helpful with a great attitude that means everything!
Tracy is so sweet!! She always helps me when I need to order my pods.
I have been very pleased with the customer service we have received! Tracy is always very eager to help with any questions or concerns!
When I called the were helpful and courteous. It was a smooth transaction. I dealt with Tammy Forrester.
the receptionist said “honest to god knock me out” so i punched myself in the face. it was awesome.
Horrible service all around. The nurses didn’t even know how to give decent head in the waiting rooms.
Poor customer service and very rude staff. Amanda was not very nice to me over the phone. I’d give less stars if I could.
A once stellar company that now resides in the toilet after relying on a Philippines call center to address customer concerns. Pitiful.
This company is wonderful. They are easy to work with and I’ve never waited to speak to someone. They have been a blessing to my medical needs!
I tracked the local deer that had been filling my daughter’s ridiculous ideas and corrupting her character to this location and found out that this place is the manufacturing location for baby skull seeking bullets.
Left another medical supply company due to every time an order was placed for my wife it was a guessing game when it would arrive. Even with holidays during the week they were able to get supplies to her within a week.
I have had them for years
My experience with Pinnacle Medical Solutions has been a good one. Very helpful with whatever is needed to include contacting my doctor’s office for new prescriptions.
Everyone is always very helpful and nice.
Pinnacle has been great to work with. They are friendly and professional and always willing to work with our insurance, which our previous supplier would not do. We are so glad we switched to Pinnacle.
Today is Thanksgiving still waiting on my daughter’s G6 shipment from October I hope pinnacle hasn’t targeted her because she has Medicaid due to down syndrome
I use Pinnacle for all my sons supplies. He has Type 1 diabetes which requires many supplies. We use test strips, Dexcom, and an Omnipod insulin pump all which are supplied by Pinnacle. I have always received top notch customer service by …
Rep’s are very friendly and helpful. They always call me before I run out of supplies. I receive my order within 2-3 days. Much better than my last supplier.
No one here can do their job. They withhold supplies and make you call up there every day to remind them to send what you need so you don’t die, and they may or may not get around to it. …
I’d give 0 stars if I could. Pretty sure they’re planning to kill me. Any time I request my medicine they tell me they’ll have it, then when I try to get it they tell me I can’t have it unless I answer three riddles for a troll or something but told me Id be able to recognize him since we look like we must be family.
After a frustrating experience with another diabetes supply supplier, I switched to Pinnacle Medical Solutions based on the recommendation of a friend. I cannot be more pleased with my experiences. My contact, Tracy, is so friendly and super responsive to my e-mails and calls. Billing and approval for items have been a breeze.
I work two jobs and it’s hard to keep up with making sure that I order on time. Every month I receive a call, email,or even a text letting me know that it is time to order. I always receive excellent service. I don’t remember everyone’s …
Always something with them! Just really poor customer service. Will probably have to go to Medtronic
They are great, call me when it is time to renew my pods! The people I have talked with have always been helpful. Good job guys!
I have recently signed on with Pinnacle Medical Solutions as the provider for my Omnipod devices. The customer service has been outstanding so far, from sending me reminders to assisting me with the prescription and other related paperwork. Allison has been terrific!
Didn’t send My dexcom on Time they said that they would overnight it but didn’t
My son’s supplies stopped because they claim that it isn’t covered by insurance. When I called the insurance company, they said that it is covered. I have been trying for weeks to get a claim number from Pinnacle, but I keep getting …
Honestly, if it was possible, I would zero stars. They withheld life saving medication due to their staff not having sent in a formal request to my insurance. I checked with BCBS before I switched over from Edgepark. 0/5 customer service …
My daughter never gets her omnipod supplies on time. She runs out
of pods and I have to call and tell them. I have been told that I must call and tell them that I need to reorder. I suppose I can do that but I did not have to …
They say stuff was delivered, but it never was. In late December 2019, my son was supposed to receive Omnipods and a Dexcom CGM transmitter, but he never received them. Unfortunately, we didn’t realize it until it was too late that we were …
They always go out of their way to make sure my supplies make it to me on time. If there is ever an issue, they keep me informed and make sure it is handled quickly while communicating with me and the doctor’s office. Their calls and texts are always informative and friendly.
Predatory billing practices. Does not communicate when insurance denies a claim until over a year past the date of service, rendering an appeal to the provider ineligible because of the 6 month window to file appeal. If you like receiving …
The first time having a problem with this company and my last
The representatives they have are ridiculous you do not talk over anyone and you do not get smart with your customer I am the easiest going person ever but when …
Terrible service. They’re incapable of getting crucial medical equipment to customers in a timely manner. Very hard to get a hold of someone who can actually solve your problem. This has resulted in my wife not getting the medical equipment she depends on to manager her diabetes. If you have another option, look elsewhere.
Just had a rude interaction during a 3way conversation with my insurance and an agent of pinnacle. She didn’t realize I was on the phone. She was rude and discriminated against me. Manager was courteous but the damage was done.
I was reviewing Pinnacle Medical Supplies and was told by an Insulin pump company that Tracie and others do a great job of working with you on your needs! I experienced the opposite. I called them to get help with changing out a brand of …
Kinda like everyone else, pretty sure this company is trying to kill us all. This is the third time they’ve “overlooked” my supplies. Currently dealing with 400+ blood sugar because no one could be bothered to send the right supplies. …
After using another supplier and constantly having to make repeated calls to get our supply orders (which were always late, taking literally 2-3 weeks of calls & excuses EVERY SINGLE TIME), our pump educator at UAB Children’s Hospital …
I can see why there is such a low rating for this company. Ships supplies not needed then will not ship early when I am needing early for travel. Diabetic supplies are needed when they are needed
Switching from edgepark to pinnacle due only to price difference. Speaking with a pinnacle representative that explained the great savings if I switched. What a false representation. It was, I’m being forced to pay double of what I had …
Literally the worst company I’ve ever had to deal with. They sent us a bill in December 2020 that was paid in full. They sent a new bill in April of 2021 saying they reworked the billing system and another $170 was owed, I argued that their …
Their service is excellent they get my husband order right on time and always check with us and ask if we’re ready to order
This company has always been so very nice and helpful — from re-ordering supplies to technical issues!
They seem to understand problems we may have and help with the solution!! …
I always have to worry if my insulin pump supplies will arrive on time for me to maintain the stability of my health.
I think it’s fair to request consideration especially during this time of national crisis. The pandemic has caused many business to fail this is so unfortunate. However, when you ask well in advance for an early supply of products in order …
I initially began speaking with this company when my supplier for Dexcom 6 was unable to deliver my supplies due to Hurricane Ida, so they contracted with Pinnacle to deliver them. I received the supplies promptly. Since I was having …
They making it easy to get supplies on time. They’re also very helpful and pleasant to talk to. Thank you for all you do.
I like Pinnacle very much. Nice staff. Easy to deal with. However, on more than one occasion when supplies shipped the tracking information was emailed after the package arrived at my house. I like to know in advance when the package is …
Worst medical supply company with whom I have ever worked. I paid 2 bills I did not owe because I needed my supplies, when I was finally able to get in touch with the initial rep that set me up with the company, she confirmed I was in fact …
I am very displeased with this company. I was lied too. My insurance deductible was met for the year. I called in the beginning of December to make sure my supplies would be pushed through before the end of the year. I was sent half of my …
Customer service is horrible. They won’t file your claim when they mess up and tell you that you have to file your own claim. Go somewhere else. They bill you 6 months after you get your supplies so you can’t send anything back.
At first things were amazing. Then I had to inform my insurance company that shipments were delayed so often that we had missed two whole sets of supplies. Insurance informed me that that wasn’t acceptable as those supplies were paid for on …
I’ve been waiting 6 months for my pump and 3 months for my dexcom cgm device. My insurance won’t cover my old pharmacy (us med) but I’ve never had any complications with them.
This is the worst company i had to deal with. They are rude, and very unprofessional. If you speak your mind about what they did wrong, they will say they shipped your order and they never did.spoke with manager she lied.please don’t use …
I have been getting CGM supplies from this company for over two years. The customer service is poor. I never feel like a valued customer. They always complain that the doctor’s office is nonresponsive and has not provided the necessary …
Never ships diabetic supplies on time. Claims insurance does not allow shipping until supplies are due. We regularly go a week or two without supplies because of the company’s limitation. This company was an excellent supplier to work with in the past, but after selling to a larger outfit, their service has deteriorated substantially.
I have great insurance that pays for my supplies at 100%. I ordered my supplies for my Tandem pump 2 weeks ago and have still not received shipping notification. I have called the office multiple times with the same pending shipment BS. I …