Santa Fe Imaging is committed to providing Northern New Mexico’s highest level of radiologic imaging services for diagnosing disease and injury. See more
Read More| Saturday | 7AM to 7PM |
| Sunday | 7AM to 7PM |
| Monday | 7AM to 7PM |
| Tuesday | 7AM to 7PM |
| Wednesday | 7AM to 7PM |
| Thursday | 7AM to 7PM |
| Friday | 7AM to 7PM |
1640 Hospital Dr, Santa Fe, NM 87505
(Translated by Google) They were very attentive!!
(Original)
Fueron muy atentos!!
Not a long wait
This place sucks !!!
Friendly staff
Good service
The front desk is extremely rude.
I have just had the most horrible experience with this place. Go anywhere else!
Terrible service and the most outdated facilities possible.
The staff is very rude. When you walk on it takes ten minutes just to get acknowledgement.
Awesome.professional service, clean building, restrooms are clean friendly staff
Faar aervice and friendly staff!!
Very friendly. Staff was professional and compassionate. Much appreciated.
Front desk staff at Desert Women’s Center was very friendly.
A GREAT PLACE CUSTOMER SERVIC GREAT THANKS FOR DOING WELL…
In trying to schedule a breast MRI again, due to family history of breast cancer, the scheduler didn’t know how to ask the questions on the intake questionnaire, treated me like I was a piece of trash, spoke to me rudely then accused me of …
Shady business practices. For an ultrasound you either pay 460 dollars upfront or you can choose to get billed 1100. What the hell kindve way is that to do business? Why would the service more than double if I choose to get billed for it. …
Technicians were efficient and courteous, wait time was acceptable.
Shady billing practices. They never billed me for work done at Los Alamos Urgent care. Instead they sent it directly to a debt collector (50 dollar charge). I would give them zero stars if possible.
The folks in the back seem to be on the ball and know what they’re doing. However, the receptionist up front is a nasty person. She has no clue what the words “please” or “thank you” are, she just thrusts paperwork at you with a curt …
Have had wonderful ultrasound techs perform my exams at SFI. Very caring and thorough.
Efficient, friendly, on time- no hassles
The reception staff can be a bit harsh but the techs were great! I was very scared and they made it all very easy!
Absolutely wonderful. Great staff. Very helpful. So glad they are around
After reading all the bad reviews, I felt a need to stand up for Santa Fe Imaging! A lot of the negative comments are directed at SFe Imaging phone personal, who have the thankless job of coordinating the doctor’s recommendation/insurance …
The check in receptionist was extremely nasty. Despite ariving an hour early, and being patient with this staff, I was turned away cold turkey and refused service after waiting in the lobby the entire hour. This, after informing the staff …
I have received totally professional, courteous, efficient and caring services since 2014.
Radiologist is good humored and skilled. Ultrasound tech was efficient, got the job done in a very reasonable amount of time.
While the people who do the x-rays are both quick and kind, one of the receptionists and a sonographer who recently performed an ultrasound of my liver were disrespectful, dismissive and had no problem letting me know i was beneath their …
Getting MD orders faxed here was a nightmare!! My doctor’s office faxed MRI orders twice that didn’t go through. I had UPS fax orders that didn’t go through. All confirmed. Finally photographed orders and successfully emailed them to a …
Very poor service. Had to wait 3 days to get an MRI, then the day of the MRI they called me and said the technician didn’t show up for work so they moved my MRI out another 3 days. This exemplifies the poor management; no backup plan, and …
Ive had a couple xrays and scans here, everyone has been very professional and nice, and the proccess was always very fast
Great place for exams that involve imaging, such as x-rays, mammograms and bone density scans, for example. Friendly employees, excellent techs, excellent scheduling.
Thier web page shows open, you call at 8 am and thier voice mail states that youve called after hours.
I have been here for 2 seperate scans, and both times i had a short wait, with very friendly and accomadating staff.
Very efficient, On Time, very courteous
I have been going to Santa Fe Imaging for years to get my mammograms. The staff has always been friendly, caring, responsive, respectful and professional. I would recommend them to anyone!
The adminstrative staff, particuarily the scheduling group, are an outrage. I called to schedule a CT starting Wednesday, July 3, 2018 and have yet to reach a scheduling person, have been on hold for up 25 mnutes a time, have reached a …
I made my appointments three weeks ago for what was to be two tests immediately following each other TO minimize my time waiting. …
Short wait times, technicians are friendly and professional, Doctors are kind and thorough.
Staff was very nice and MRI technician was caring, compassionate and kind. She made the procedure as stress-free as possible.
The providers and staff were friendly, but there were serious issues with communication and billing.
Well, it would be nice if there was a phone # that people actually answer and not just hang up the phones. Too bad they don’t realize people can here them talking before they press the mute button.
As some background, I am in a state of near constant headaches, and had to reschedule my original appointment due to a migraine. So though I was exhausted from a week of other doctor stuff, I was determined to drag myself into my …
I was recently sent for a ultrasound… The ultrasound technition that was assigned to me was rude, dismissive condescending and treated me with disrespect. I know that I am fat I don’t need anybody to to tell me that I can see it. I am …
Receptionist is not friendly. She talked to me in a very impatient way. It’s not the peak time when I visited. Have no idea why they just seemed so unhappy. Technicians are professional and nice though.
Front desk person was very kind yet professional. X-ray tech was prompt and gave perfect instructions throughout all the x-rays. She was gentle with me yet confident in her task. I liked that unusual combination of both gentleness and efficiency and self-confidence. Very professional.
Thr receptionist was rude when scheduling my appointment. The technician that took me back was incredibly rude. Also, they don’t take the time to explain what is going to happen. They just tell you to say still or it will take much longer!
I work with metal. I mentioned it and then had to wait for an x-ray to confirm there was no metal in my eyes. Took awhile, but glad to know for sure I guess. …
I had an excellent experience at Santa Fe Imaging. I highly recommend it. The staff was very professional, efficient and friendly. The waiting area and clinic were clean and comfortable.
Both the person who checked me in at the reception desk and the person who did my mammogram were very professional and polite, so it was an overall positive experience for me. And I only waited a short period of time. Also the person who assisted me in medical records was very accommodating and helpful.
The employees at Santa Fe Imaging are incredibly helpful and kind. The beside manner of everyone I have come into contact with has been remarkable. The entire process was very quick and easy. Even though they were very busy while I was there, they were on time and very organized.
Just called to set up an ultrasound and I was blown away by the unprofessional rude lady on the phone. The reviews speak for themselves, pretty sad that people can be so disrespectful it makes you wonder how they are with there own family. Something needs to be done.
They are still forcing everyone to wear masks. Have they missed something?
This was a good business in the past. But recently in December 2016 they have changed drastically. The current staff has no regard for patients. They mistreat people as a common practice. If you want to be treated with respect, I highly suggest you seek your health services somewhere else.
Left on hold by SF Imaging 15+ minutes!!, BS. I called Xray Associates instead (on Zia rd) & they answered within 2 minutes, checked my insurance for approval & set an appointment for the following week- all within 10 minutes.
I was referred by my doctor to go get chest X-rays for my lungs as I got COVID last month and was very ill lost a lot of weight and almost lost my life now a month later they sent me again last Friday to test and it came back positive but I …
Great to put on a waiting list. Glad they have Los Alamos as a choice for MRI.
Sandra Gonzales is the best. So accommodating.
I arrived 20 minutes early, to fill out 5 minutes of paperwork and then patiently waited 15 minutes until the technician came for me. Test took exactly 10 minutes and then I was told to go back and sit and wait another 20 minutes for second …
Heather was so helpful and professional while helping me schedule an appointment. Great customer service!
This is the absolute worst imaging clinic I have ever encountered. The level of incompetence and lack of customer service and compassion for patients is appalling….. Safe yourself a headache and go elsewhere. Lawrence, the manager, had …
Very surprised at the lack of bedside manner by the technicians. Worst ultrasound experience I’ve ever had. Staff was cold and lacked in general compassion and warmth towards their patients. Instead you are greeted with a condescending attitude. It was dehumanizing, truly. Will not recommend to anyone.
I just got back from my annual mammogram at SF Imaging. There was quite a patient screening process with which I was very happy to comply. However, when I got into the main lobby, the receptionist (Dominique) was sitting behind a plexiglass …
Had an ultrasound done yesterday morning, was attended by Sonographer Kayla Chavez. The associate was very genuine and knowledgeable, made me feel comfortable through out the entire visit, and answered all my questions in a kind and …
I’ve used Santa Fe Imaging a number of times over the past few years and have always had a pleasant and comfortable experience. Scheduling was prompt, the techs were friendly and professional (and considerate of my privacy) and the facility was clean. Good job!
My husband, an elderly gentleman suffering hearing loss and stroke results, was treated Sunday morning for an ultrasound scan. I can’t say enough good things about Santa Fe Imagining from check in to leaving. The ultrasound scan tech was …
Well…. these reviews helped me choose another company, even if I drive to Albuquerque! Thank u!
HIPPA indiscretion and power trip on part of the MRI technicians. Had an MRI in December which went exceptionally well. I needed a followup two months later. First one allowed to wear shorts for image on a knee, second required me their …
I had a Memogram today and when I got there atc12:30 I was greeted by a young lady by the name of Angel in tge front desk. She was such a pleasant young lady and I felt so glad that there are still people out there with a happy and good …
Travelled an hour & 30 minutes to santa fe for my Mammogram procedure at SFI x- rays clinic on thursday & had a horrible & uncomfortable experience with the oriental x-ray tech performing my mammogram! …
Absolutely awful! These people are incredibly incompetent!
I’ve had a yearly imaging appointment scheduled for the past five years. Since …
Last Friday, May 3, 2019, I had an x-ray of my left wrist, which I injured on a fall. The check-in and the service was very fast and efficient. The technician was cordial and attentive to my request for extra lead shielding. My visit to …
Following an MRI this morning at Los Alamos location I’m compelled to express a huge W-O-W! This is a very professional and efficient operation. Excellent customer service and check-in by Rudy S. He answered all of my questions and put me …
I am writing this on behalf of my wife. I had a great experience here as Bree kindly guided me through the process. When my wife called for an appointment she had the unfortunate luck to get Britney. Being on speakerphone I was privy to the …
While I’m sure this place from the reviews is great for patients in fairly good health, I was just notified that if you bring an elderly patient in for imaging the staff WILL NOT assist them onto the table. As a healthcare professional …
Technician was great. Getting the report was a disaster. Report was promised in 24 to 48 hours; took 10 days to get it and then they sent it to the wrong doctor. they also told me it would be posted to my chart system. Lawrence in …
Sandra, imaging technician was most professional and yet very kind … Thank you Santa Fe Imaging for a great experience having MRI!
Immediate attendant with longish, dark, curly hair, she was efficient and too, …
I had a CT scan yesterday and as a retired nurse I am usually not impressed with customer service in a health care facility, until yesterday. Everyone I came in contact with for service at Santa Fe Imaging were professional, kind and very helpful. I appreciate the kindness showed by the techs in the CT dept. thank you
My Husband and I have been going to Santa Fe Imaging for all my needs for many years. It usually is a good visit however needed some imaging done and asked how much co-pay would be prior to making appointment. I was instructed of an amount …
I just had the best ultrasound at the Herrera Drive location. My technician MELISSA was professional, kind, and conscientious. She explained exactly what she was doing, step by step, during the entire procedure. She put me at ease with her amazing bedside manner. What an asset she is to the Santa Fe Imaging team!
I’ve had X-rays, ultrasound, and MRI at Santa Fe Imaging over the past few years. My recent MRI experience was just like all my previous tests. The Customer Service is EXCELLENT. Great people work at SF Imaging. I give them 5 stars for their customer service, but a 1 star for sleeping accommodations inside the MRI machine!
As a Santa Fe native, I have been there many times. However, this time may be my last. I was called for a second mamagram and it was so incredibly painful. I told the elderly woman performing the test how painful it was, but it didn’t …
They failed to submit my bill to my insurance company and I ended up with a bill collector calling me. After dealing with their incompetency, I won’t be going back to them – EVER.
8/15/2022:
I called and called to make an appointment no answer ever after 1:30hrs on hold. No one must man their phones. …
Not LGBTQ friendly. Will ask invasive intrusive questions without any sensitivity to people’s experiences. I understand it’s a medical facility and some questions are important, but to have ZERO tact, understanding, or compassion in …
Best place to go get a mammogram. Very professional and organized. You can easily zip and get business done and zip out. Thank you everyone.
Brittney went above and beyond to get me a referral for a procedure. I had been given the run around at my PCP’s office and it was very refreshing to encounter a compassionate person who cared about providing good service!
I have tried to schedule an appointment for the 4th time. I was told one of the two Doctor’s orders would need to be adjusted. My Urologist at Mayo Clinic had to call and had leave a message. However, again getting the run around and being …
Terrible experience. SF Imaging website recommended that I fill out their on-line form to save time and because they are experiencing high call volume. I filled out the form and never received a response. I then called and waited on hold …
I’m honestly sad to write this review because it’s depressing how this practice has degenerated. I’ve been a patient here for six years and never had a problem. Recently, it has become impossible to schedule an appointment. Like many other …
I am trying to call however either the phone just rings or someone answers and said to hold; I’ve been on hold for up to 45 minutes without anyone speaking with me. My provider has faxed the script. In the past, you have not received it. I …
Edit: Update, once again I’ve been on hold waiting for someone to answer. What happened to adequate staffing? Is there a manager or corporate owner who can explain why I have waited another forty minutes on hold? Please give me a call. You …
Be prepared and relaxed if you require service:
The day of my appointment I was on hold for over one hour and a half in an …
Worst service in Santa Fe one excuse after another as to why they cannot see a patient. Demands use of masks to enter but cannot provide a mask due to shortages so their sign says. If the medical office can’t provide a mask for a patient. …
I wish I could give this place zero stars! I called to confirm my appointment time since I hadn’t received a reminder. They couldn’t find me in their system even though I’ve been there before, after spending 45 min with them and checking …
Not sure why all the bad reviews. They are always friendly, professional, helpful, and on time. The only thing is the long hold time to make an appointment. Also, to all who have a problem with wearing a mask for one hour, please …