About Us Rushmore Loan Management Services LLC is dedicated to providing outstanding loan servicing and customer support as part of our commitment to uphold ethical and honest business practices. Rushmore is a customer-focused organization that believes in providing the highest level of customer care. We treat all of our customers with respect, courtesy and integrity. We understand the importance of homeownership, and we recognize that at times, economic changes can make it difficult to make your mortgage payment.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 12PM |
| Tuesday | 8AM to 12PM |
| Wednesday | 8AM to 12PM |
| Thursday | 8AM to 12PM |
| Friday | 8AM to 6PM |
15480 Laguna Canyon Rd # 100, Irvine, CA 92618
They sold my mortgage to another company, did not notify me via email or their secure messaging website. Only discovered this when payment was not withdrawn from my bank and then had to ask who the heck they sold the mortgage to because we were not contacted by that new company. Very unprofessional situation. Would never use them again.
Need to make a payment they won’t accept a credit card. What kind of debt collector doesn’t accept all forms of payment. Don’t understand how that’s legal.
Customer service was professional and easy to deal with. Only concern was when they took my loan they never notified my insurance causing me to pay double insurance at a outrageous price. Thank the Lord it’s all gonna be refunded I was told.
This company is the worst at service and The best at harassment. Only had my loan for a year before finding and getting a refi.
They call constantly even tho your payment is set up online and not late, today …
Can I give them a 0 star? They have owed me money for nearly 30 days after drafting funds even though payments were not set up. They took this money after my mortgage was paid in full. Despite having a paid off mortgage, despite …
Terrible people no one is accountable – they make you believe they are working with you during loan mod but give just the run around – they should be ashamed of yourselves in LOSS MITIGATION/ see you in court
This is one of the worst companies I have ever come across. Please, please stay away. I was one of the unlucky people whose mortgage loan was sold to this company when I recently refinanced. I have had a nightmare of a time. They sent …
Trash. Trash. Trash. Incompetent. Had insurance claim for house fire. The checks are written to Rushmore and myself. Sent in all paperwork to get release of funds to pay contractor. 3 months later they still haven’t released funds. They’ve …
Weighing out the pros and cons, I do not recommend Rushmore Loan Management Services and I do not believe that they conduct their business in a way that is for the customer. …
This place has to be the WORST mortgage service group on the planet. You can never reach anyone. They never return phone calls. My mortgage was just transferred to these clowns. There should be standards for mortgage service companies. …
This company, Rushmore recommended GoodMortgage for me to get a equity loan for a piece of equipment I wanted. I’ve been in the process of acquiring a VA loan since 2/2/22.. I have met all the test and inspections and the loan was supposed …
The representative was very polite and informative. Was also concerned about the best choice for me.
Worst mortgage lender I have ever had. They messed up bank account numbers and would not help to figure it out. Instead I got a late mortgage payment on credit report. Ive also had insurance for 6 months and they continue to deny that I do …
When my loan was transferred to them I was really worried because of all the bad reviews. I have had no problems with them. Anytime I have called they have been helpful. The website is easy to use and understand. I can see all my …
Under NO circumstances should you use this company! They will mess up your mortgage, have erroneous hidden fees and offer no competent customer service workers. HARD PASS ON THIS COMPANY!
Completely incompetent and unhelpful when I called to try and get the account set up, which should have been an automated process.
If you can avoid using them, do so at all costs!!! Although they are slightly better than Wells Fargo (who sold our load to RLMS) that is not much of a comparison. Called in to try to get a payoff amount and was told that customer …
I would have given them no stars if possible. There is not enough I can say about this company that would make it worthy of what kind of awful customer service I have had with them over the past year. …
I would give this company 0 stars if I could. I never had any problems with the other mortgage companies that owned my loan taking a payment. I had trouble from the very first payment. They refused my money and even tried taking my house. I …
After being transferred twice CSR Cindy was very pleasant and was able answer all my questions
The business hours clearly stated on the website are incorrect and there is not a 24/7 line I can call. I am locked out of my app and won’t be able to access it until Monday when they are “open”. This is ridiculous.
I was on hold for 15-20 mins then a guy came on who was rude and disrespectful. Hangs up the phone on me. I called back spoke to a lady who was nice and courteous and answered all my question. I believe her name is either Shavonne or …
Always have had good luck with Rushmore Loan Management Services. I would encourage all to check them out.
They wouldn’t work with a man to buy the mobile home so it could get paided off.
Creditor wants thier money they would be happy to work with a person.
Worst company ever , they will try to foreclose on your home by constantly and unjustly increasing your escrow . My escrow has increased and I noticed they have charged my escrow double for home owners insurance .
All of my experiences were very positive. Whenever i called customer service they were able to answer my questions immediately, and if they were not, they responded promptly once they researched the issue. …
I have never had any problems with them I have always been on time with all my payments.
My mortgage was bought by rushmore from wells fargo 2 yrs ago. I have been trying to resolve an issue with hazard insurance charges on my escrow account placed by rushmore for over 1.5 years. My condo has a blanket policy in place; had …
My account was switch from the old lender to this company by the end of November and when I try to pay the month of December they don’t accept me payment because the paper works was not ready. Today when I contact the automatic system said …
Website is not sending verification code so I can log in. They bought my FHA loan so I didn’t pick them. Better online website than my old one but it doesnt matter if I can’t conduct business when I need to.
Absolutely horrible! They tell you what you want to hear and NEVER follow up as promised even when you are escalated to the Supervisor. My loan has a 4 year perfect history and all I need is a Subordination Agreement so I can complete the …
I didn’t have any problems – I used auto pay.
You did a great job!
Excellent company always eager to help in any situation when I needed documents quickly they made it happen for me quickly. I highly recommend Rushmore
Most companionate in understanding my requests, super sensitive to my needs, and very up front in explaining all the details pertaining to my requests .
They will take every opportunity to bill you more. They charge huge legal fees if you get behind. $10,000 in legal fees!. I wouldn’t recommend these crooks if they were the last “lenders” on earth!
Getting ahold of anybody is impossible. I call 3 times to get an agency directory and no other options, I call back a forth time and get to enter in my information, just for it to say they’re closed? They’re open 8am Monday through Friday andi called at 9am, so the phone system doesn’t even know when they open? What a joke
Rushmore requested documents which I emailed to them yet never received confirmation of receipt. I called and someone who sounded half asleep said something was received but I don’t know what. 😂 …
My total taxes and insurance for a year is approximately $9,000. They have kept $4117. Approximately for escrow and each month I pay an additional $757.0000 into escrow. O am I the process of filing complaints
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They are an awful company. There customers service is a joke, and if you want to talk to a manager you had better be available at a later time because they will not transfer you to one right away. I will never recommend this company to anyone!
We were not happy at all with Rushmore. My mortgage was made on auto pay. I was never late with a payment. Included in our payment was our home owner insurance and taxes. We sold our house a few weeks ago only to find out Rushmore had not …
One of the worse “” management” companies. May I remind you Rushmore is NOT a Mortgage company!! They service mortgages for mortgage companies!! Once major mortgage companies sell your mortgage to them they manage. They are terrible!! …
THE ABSOLUTE WORST! Customer service representatives are extremely rude and unknowledgeable. This company has truly been a nightmare to work with. Refinance and get away from this company!!
Stay as far away from this mortgage company as you can They don’t/won’t help you in any way and you’ll spend hrs on the phone just trying to rectify anything! I had the misfortune of being sold to them in the middle of a big insurance loss …
worst customer service they sold my loan after putting me in a plan that would allow me to make payments when I could. Got assistance for whole amount owed and sad I still owed the back dues. trying to figure out the new mortgage company.
I haven’t been with Rushmore Loan Management Services not quite 2 years and Rushmore recently transferred my mortgage to another mortgage company. Recently Rushmore failed to pay my Home Owners Insurance on-time which caused my home owners …
DONT TAKE ANY FOREBEARANCES!!! We have submitted 7 modifications – all denied, offered tens of thousands to assist with bringing us current. They refused to do a modification with us. They offered forbearances to us like candy as if they …
Even though they paid my old insurance company direct AND I sent them the new policy with my paid in full receipt, 2 months later I get a letter stating they are force placing insurance. Can’t get them on the phone and sending a message …
The worst company😡😡😡, on the 29th of this month I am going to be left without home insurance because they have not paid, I have the whole morning trying to communicate with the Rushmore insurance department, when I was trying to explain to …
Your loan managment team that works in tax is horrendous, they paid the wrong tax bill and three phone calls later still hasn’t corrected the issue desptite 6 weeks going by. “Ten Business Days” is not 6 weeks. Your customer service is atrocious.
I have been a client for just under 5 year. I have only had very accommodating service and I’ve found the company to be very reliable, helpful and courteous. The interest rates only went up one time, which was great.
My mortgage was paid off in April of 2021. I have not received a satisfaction of mortgage as of this review. I have called and called many times but still no SOM. I don’t know what to do. Customer service is polite but they are not solving my big issue.
I am so frustrated. I will expose everything I need to with this shady company. I work for a elderly man that had his mortgage suddenly switched and he HAS the money in his account to pay up to date but payments were being returned from …
DONT BUY PROPERTY FROM THEM THEY ARE UNETHICAL!!! This is a TERRIBLE company. It took them 3 months after they approved my modification which was a result of my mother dying, to update my account. Then they tell us we are 2 months behind …
I see a lot of bad reviews. Not the case for me. I spoke to representative David. He was very nice, professional and helpful. I have never had any issues with Rushmore. They Have always been great to deal with!
Website is constantly down and automated telephone service is terrible. If you are able to sign in and have a question, the “human” responders just use preset responses that barely answer your question if at all. My two biggest problems …
Worst customer service on the planet!
Plan to literally wait for days on hold in their automated system. Someone may pick up and say let me transfer you and all they do is put you back in the …
I wish I could give negative stars. It’s been almost two months since the loan was paid off and still no reconveyance for the the Partial Claim Deed of Trust. They should not be allowed to manage loans. Customer service is completely …
My loan was bought by them after I refinanced through Embrace Home Loans. I have been fighting with them for the last two months to get my online profile to work so I can pay my mortgage. I have talked to them countless times and have been …
Chase sold my mortgage to this company. It’s been months and I still can’t set up an online account. I have spent several hours on the phone and still nobody can help. I’m beyond frustrated!! They also won’t take my payments every other …
Rushmore is a company that services loans. Unfortunately, they are only interested in rushing you into foreclosure, and DO NOT help you as you get caught up, go through modification or other processes. This company basically gives up on …