OUR Energy is a Texas retail electricity (REP) provider founded by a group of professionals with 30+ years experience in retail electricity and gas … See more
Worst company to deal with. Horrible customer service, or I mean no customer service. If I could give negative stars I would. Do you self a favor and avoid this rip off company.
Agree with others that the technology in usuage review and bill pay technology is outdated. I had an issue with some charges but they were corrected quickly
Poor customer service… first billing was for only 8 days so they ripped me off $25 for using last then 499kws. I guess I will get ripped again when I switch unless I plan it well.
Terrible company with unethical billing practices, do your self a favor and stay away from this company, a 8.8Kw hour will end up costing you 14kw hour on a monthly basis due to their ilegal billing practices.
$55.00 monthly fee on top of my usage!!! Bunch of crooks!!! I was told I was going to pay for my usage only!!! I’ve been a customer for years and they managed to screw up!!!! DO NOT DO BUSINESS WITH THIS COMPANY !!!
They offer great rates along with great service; you get great savings here. My whole family has moved to ourenergy. Keep-up the great work and keep saving us money
Requested a switch to this company but according to them, the request to Oncor was rejected “because of a move out request.” Our Energy failed to notify me of this issue resulting in a possible fine from my apartment.
Worst customer service ever. Don’t be late on your bill as they disconnect immediately without notification. When asked about the immediate cutoff the response was we sent a text with a bill update to the wrong number.
So far the best Electricity company I switch to a lot of different compinies but Our Energy told me everything straight up. Highly Recommended, lowest Rates, Great Customer Service.
Just so people steer clear from this company, ANOTHER unauthorized $200 charge has shown up on my credit card which, at this point, should absolutely been removed from their system. I will be contacting the Better Business Bureau.
Just had my power shut off 7 business days after an error prevented the payment from going through..im on autopay and they never even emailed me or let me know it didnt go through.. but they do email a bill.. havnt had my power disconnect in several years.. mailman delivered the notice hour after it was shutoff lol
Liz was unprofessional to my aunt and my aunt have a disability and they laughed about her disability and hung in her face after they ask what’s her disability was to make fun of her. This company make up they own rules and don’t be …
Cheap and good while you do not need to contact them regarding your account. Poor customer service. Really slow. Email replies take over a day. Phone calls, an hour. Do not expect someone working at night or weekends. Start or close services with them take many days.
Terrible billing experience. I ALWAYS pay my bills early, yet they do not process the payment in I timely manner which results in a pink disconnect notice. My bank shows the check delivered on time but they take over a week to process upon receipt. They are horribly mismanaged. GO ELSEWHERE!
I’ve been doing business with our energy since I devorced, back in 2010. I use to have a hassle free, great kWh per hour, good customer service with Our Energy, but not anymore since I have moved houses and gotten Commercial Electric for …
Absolutely ridiculous customer service. They drafted my account twice in the same month and upon requesting refund, I have been stalled for a month now. Customer service people always hang up stating someone will call you back and no one …
This is a bad practice company, I all way schedule my bank to pay my bills, never had problem with any company until now witch this electric co. they don’t do electronic payment so my bank mail out payment 7 to 8 day first class mail, but …
STAY AWAY FROM THESE CROOKS AT ALL COSTS.
Been almost a year, and they have been playing an elaborate drama on refunding my deposit. Only course is to pursue legal action against them. …
I have been with our energy for several years and they always had great rates, usage only with no fees and the customer service was always helpful. However, they no longer have usage only plans with no minimum usage and mine is less than …
I called our energy and they were absolutely no help.
Me at 2am: yes I am calling because we are experiencing an outage and was wondering if you had an eta on the issue being resolved. …
I was a member, then switch to a different company — but because it was intiated through a third party but my contract was cancelled on the cancellation date they decided to charge me a cancellation fee. Then switched me back to them from another company without my permission. Very shady business.
Terrible company! They have double charged us 3 times now, they process payment twice for the same bill. I’ve called 4 times in 2 weeks and still no sign of my refund. The “finance department” is one guy, the manager and he’s always “just stepped out” or they have to submit a formal request via email for him to call you.
Do not use this company. I was just told that a refund will take 45 to 60 days because they have to refund over 10,000 customers! Seems to me that you would have fixed the issue by now. We are still in a pandemic and American families do not have money to throw away!!
Didn’t have issues until I needed to terminate the contract due to a move. My last bill was for 1 day and they charged me almost $35 for $4 worth of electric use! And don’t even bother with Customer Service, it’s a joke! …
I haven’t read all the reviews here and I don’t plan to either.
I came to say for this company is doing a great job in customer service.
We were looking to reduce our cost for electricity as we are currently with “Our …
I used the customer service twice this morning and was nicely treated. They even helped me to get a special rate. You don’t always get positive reviews posted, so I wanted to make sure that people realize that Our Energy isn’t as bad as all …
Signed with OE online after calling numerous times to make sure there were no hidden fees, or charges I not seeing. Because they are the lowest rates and I was skeptical. I was instructed to go online and go through the sign up, this being …
I was skeptical with choosing this company as my energy provider because of some of the reviews as well as I have never heard of the company. But I am so glad I followed my first mind and went with Our Energy. Any hiccup that may arise they …
Our Energy switched me over to frontier without notifying me when I had 1 more year of a fixed rate contract in place. The new frontier plan that I was not aware of had higher non fixed rates. Our energy also didn’t send auto payment …
We were signed up with this company through energyogree and were pleased with the significant drop in payment but we have a recurring issue of not receiving the bill but the notice to disconnect comes just fine. We complained about this …
I would give this company 0 stars if I could, I have never been billed correctly. I have had to call every month to get my statements fixed. They also decided to back charge me over mistakes they made 6 months ago. Absolutely my worst experience with any utilities company. Hope I can save someone the headache.
No issues at all. Unsure why people say they are getting charges on top of the usage? If you have a credit card set up with auto pay and having issues with a merchant problem then A) quit using that merchant OUR-ENERGY or B) Consumer – go …
So far so good. Everyone is complaining about their billing system. So in order to avoid all those issues I pay directly through their website. I have been charged the correct rate I signed up for so I am happy about that. Gexa Energy would charge whatever they wanted. Never again.
this business is absolutely terrible . I signed up yesterday, online. at the end of the enrollment process I had several options to choose from on how to allow them to check my identify and I chose credit card inquiry. however, after I …
Paying my electric bill has never been such an inconvenience! I use bill pay and this company processes my check 3-7 days after receipt and repeatedly charges me a late fee and sends me a cutoff notice. I’ve never had an issue with any …
Don’t sign contract with this company. Their EFL is cheating customers. They determine the billing date and charged me min usage fee for usage of only one week and they can not provide good answer of how a full billing cycle is determined. …
This review was changed recently by me. And an updated review was posted after the original – Avoid doing business with Our Energy everyone. Currently they have an “F” rating with the BBB. How can you bill a full service fee on a partial …
Run from Our Energy!! This is the worst provider I have ever dealth with. My bill has been wrong for the last 5 months. Every month I have to call and correct it. I have a year contract with them. Every month the $80 credit I am suppose to …
Hands down the WORST energy company I’ve ever encountered! I paid my bill in full on Friday, which was due Monday, & they cut off my electricity Monday morning. I called them & they basically accused me of lying & demanded I fax them proof, …
Be careful before you sign contract with the company, I don’t think they would return your money if you are not pushing them hard enough. They won’t remember to send you bill though, and do not hesitate to get every penny they could get if …
The worst customer service anyone can imagine. Mr. Mallick (the customer service representative) rather than explaining me the invoice to my satisfaction he –
Threatened me to disconnect the service immediately, right at that moment. …
This company has horrible customer service. I asked to speak to a supervisor and was told that none were available. I tried to pay my monthly bill via their after hours phone number. The system did not recognize my account number. …
AVOID AT ALL COSTS. They keep overcharging me. They are a complete rip off. NEVER USE THEM. Update- They are still trying to rip me off and want even more in make believe fees because I disputed my bill. I’ve reported them to the Attorney …
A modern electricity company is really just a sales and billing company. Few of them generate their own power, just resale the power they buy. So it’s pretty disappointing when they can’t bill properly. Because that’s mainly what they …
Awful service from a pricy service provider. I would have given it 0 stars if Google allowed that.
I had a contract with Our Energy for a year. A month before the contract was …
As many others have mentioned, Our Energy is very bad at processing payments if you use anything other than their own system. Personally, I use bill pay through my bank. I always schedule payments within a week of due date but on multiple …
I leave this notice for Our Energy and other shoppers like me. I am NOT a customer of Our Energy and can not comment on them from first hand experience, so I am not. It is normal to expect people to complain. I run a business and I have …
I was signed up with this terrible company via Energy Ogre. I have no issues with Energy Ogre and would rate them highly. I only wish I could rate Our Energy with 0 stars! This company is awful! I have never in my life had a utility turned …
This company is very deceptive. They can and will read your meter and charge your account whenever they feel like it, even multiple times in a month. And every time they read the meter it triggers their base $5.99 fee. Even though the …
Omg! I was going to leave a bad review but you already have enough bad reviews! I’m changing this poor company! My credit card was on file and they disconnected the power at my business! So now I have no phone and no power to work!!!!! You see how poor this company is!!!! Please don’t use this company!
I had this electric company for a year and had no issues whatsoever. I didn’t have auto pay set up which I see is where a lot of the issues I’ve read online was. I paid my bill through the website and no fee. I didn’t have any …
Received their 1st bill today (looking for to cancel their service, even have to pay for early termination fee), was thought saving based on their fixed rate, but they charged by their flat rate which is 30% more than I pay for, talked to …
DO NOT USE THIS COMPANY. I have been waiting on my refund after changing companies for almost a year now. Continuously having to email and called them. Then they tried to say that they didn’t owe me anything when it was clearly shown on my statement that they did. They deserve the zero star option.
We have been with Our Energy for three years now, and have had a great experience with them. I didn’t look into reviews when I started services, and I’m shocked while reading some of these reviews. We’ve thankfully never experienced the …
Initially when I signed up I was not receiving a bill. They looked up my account and realized they did not have it set up to email or mail me a bill. Once we got that corrected that I did not have a problem until I noticed that my auto …
With a year left on my contract with Our Energy, they suddenly switched me to Frontier without notifying me or asking for my consent. I still had a bunch of credit on my account. Over months of calling and demanding a refund, their response …
*Update…They did manage to get the pending charges reversed today. That’s amazing. I’m still not happy this happened in the first place (and twice at that). I will still not recommend or ever use Our Energy again. …
Their number keeps calling me and as soon as I pick up they hang up on me. I Can hear someone on the other end of the handset hanging up the phone. When I called customer service they were rude and basically told me to deal with it. I have …
Great company
Absolutely terrible. Avoid at all costs.
i have had the best of service
I use Our Energy via Energy Ogre. Zero issues.
Pat just hung up in my face. She is terrible and very rude.
Very happy with the service and ease of payments online
Absolutely horrible. Worst customer service ever😡 …
Lowest rates in Texas. And excellent customer service 👍💪👌 …
Great company! Happy with my low rates!
Excellent customer service and easy bill pay.
Terrible website! Terrible customer service.!! Told Engery Orge NEVER SIGN ME UP FOR THEM AGAIN!!!!
I got the best rates with no hidden charges. Highly recommended
Not a fan at all. Poor customer service and one of the worst websites I have ever dealt with. Won’t be using again
Great Customer Service with lowest rates around. Would definitely recommend to give it a try.
Been with Our Energy about 3 years and never had any issues.
Worst company to deal with. Horrible customer service, or I mean no customer service. If I could give negative stars I would. Do you self a favor and avoid this rip off company.
I’ve used Our Energy for a more than a year and they seem to always be willing to extend a helping hand.
Worst energy company not even in America but on the planet! Don’t use them they don’t care about their customers!
I have been attached this company since 2015, never get any problem, i am getting good rates never get overcharged bills,
highly recommended
attempted to charge me an early termination fee illegally. Shut them down hard, but they didn’t like it. Major, major scammers.
Have had themfor several months…ZERO problems and very happy..and when I first signed up..they were very helpful
Everytime im on hold ..i get hung up on .been trying to end service for week. Now i will be billed. Smh .Terrible customer service .
Agree with others that the technology in usuage review and bill pay technology is outdated. I had an issue with some charges but they were corrected quickly
Had them for a whole year and never had a problem like how other people claim… seems like most of their issues were user error.
I’ve been their customer for over 5 years and I have had no issues; they are helpful and accommodating when you call in. Worthy of 5 stars in my book
Poor customer service… first billing was for only 8 days so they ripped me off $25 for using last then 499kws. I guess I will get ripped again when I switch unless I plan it well.
Terrible company with unethical billing practices, do your self a favor and stay away from this company, a 8.8Kw hour will end up costing you 14kw hour on a monthly basis due to their ilegal billing practices.
$55.00 monthly fee on top of my usage!!! Bunch of crooks!!! I was told I was going to pay for my usage only!!! I’ve been a customer for years and they managed to screw up!!!! DO NOT DO BUSINESS WITH THIS COMPANY !!!
Their rates are straightforward and transparent. I use their auto-payment system through the website and have never had an issue.
Do not use this company. They are dishonest. I have waited a year for my deposit and had to retain an attorney.
I’ve been with them for 11 months and so far have had no issues. My last bill was about $72 for a 2400 sqf home.
They offer great rates along with great service; you get great savings here. My whole family has moved to ourenergy. Keep-up the great work and keep saving us money
Requested a switch to this company but according to them, the request to Oncor was rejected “because of a move out request.” Our Energy failed to notify me of this issue resulting in a possible fine from my apartment.
Worst customer service ever. Don’t be late on your bill as they disconnect immediately without notification. When asked about the immediate cutoff the response was we sent a text with a bill update to the wrong number.
So far the best Electricity company I switch to a lot of different compinies but Our Energy told me everything straight up. Highly Recommended, lowest Rates, Great Customer Service.
Just so people steer clear from this company, ANOTHER unauthorized $200 charge has shown up on my credit card which, at this point, should absolutely been removed from their system. I will be contacting the Better Business Bureau.
Just had my power shut off 7 business days after an error prevented the payment from going through..im on autopay and they never even emailed me or let me know it didnt go through.. but they do email a bill.. havnt had my power disconnect in several years.. mailman delivered the notice hour after it was shutoff lol
We pay bills as soon as they come up.
And we still get late pink notes.
What a jock of a Co. …
Liz was unprofessional to my aunt and my aunt have a disability and they laughed about her disability and hung in her face after they ask what’s her disability was to make fun of her. This company make up they own rules and don’t be …
Cheap and good while you do not need to contact them regarding your account. Poor customer service. Really slow. Email replies take over a day. Phone calls, an hour. Do not expect someone working at night or weekends. Start or close services with them take many days.
Terrible billing experience. I ALWAYS pay my bills early, yet they do not process the payment in I timely manner which results in a pink disconnect notice. My bank shows the check delivered on time but they take over a week to process upon receipt. They are horribly mismanaged. GO ELSEWHERE!
I’ve been doing business with our energy since I devorced, back in 2010. I use to have a hassle free, great kWh per hour, good customer service with Our Energy, but not anymore since I have moved houses and gotten Commercial Electric for …
Absolutely ridiculous customer service. They drafted my account twice in the same month and upon requesting refund, I have been stalled for a month now. Customer service people always hang up stating someone will call you back and no one …
This is a bad practice company, I all way schedule my bank to pay my bills, never had problem with any company until now witch this electric co. they don’t do electronic payment so my bank mail out payment 7 to 8 day first class mail, but …
STAY AWAY FROM THESE CROOKS AT ALL COSTS.
Been almost a year, and they have been playing an elaborate drama on refunding my deposit. Only course is to pursue legal action against them. …
I have been with our energy for several years and they always had great rates, usage only with no fees and the customer service was always helpful. However, they no longer have usage only plans with no minimum usage and mine is less than …
I called our energy and they were absolutely no help.
Me at 2am: yes I am calling because we are experiencing an outage and was wondering if you had an eta on the issue being resolved. …
I was a member, then switch to a different company — but because it was intiated through a third party but my contract was cancelled on the cancellation date they decided to charge me a cancellation fee. Then switched me back to them from another company without my permission. Very shady business.
Terrible company! They have double charged us 3 times now, they process payment twice for the same bill. I’ve called 4 times in 2 weeks and still no sign of my refund. The “finance department” is one guy, the manager and he’s always “just stepped out” or they have to submit a formal request via email for him to call you.
Do not use this company. I was just told that a refund will take 45 to 60 days because they have to refund over 10,000 customers! Seems to me that you would have fixed the issue by now. We are still in a pandemic and American families do not have money to throw away!!
Didn’t have issues until I needed to terminate the contract due to a move. My last bill was for 1 day and they charged me almost $35 for $4 worth of electric use! And don’t even bother with Customer Service, it’s a joke! …
I haven’t read all the reviews here and I don’t plan to either.
I came to say for this company is doing a great job in customer service.
We were looking to reduce our cost for electricity as we are currently with “Our …
I used the customer service twice this morning and was nicely treated. They even helped me to get a special rate. You don’t always get positive reviews posted, so I wanted to make sure that people realize that Our Energy isn’t as bad as all …
Signed with OE online after calling numerous times to make sure there were no hidden fees, or charges I not seeing. Because they are the lowest rates and I was skeptical. I was instructed to go online and go through the sign up, this being …
I was skeptical with choosing this company as my energy provider because of some of the reviews as well as I have never heard of the company. But I am so glad I followed my first mind and went with Our Energy. Any hiccup that may arise they …
Our Energy switched me over to frontier without notifying me when I had 1 more year of a fixed rate contract in place. The new frontier plan that I was not aware of had higher non fixed rates. Our energy also didn’t send auto payment …
We were signed up with this company through energyogree and were pleased with the significant drop in payment but we have a recurring issue of not receiving the bill but the notice to disconnect comes just fine. We complained about this …
I would give this company 0 stars if I could, I have never been billed correctly. I have had to call every month to get my statements fixed. They also decided to back charge me over mistakes they made 6 months ago. Absolutely my worst experience with any utilities company. Hope I can save someone the headache.
No issues at all. Unsure why people say they are getting charges on top of the usage? If you have a credit card set up with auto pay and having issues with a merchant problem then A) quit using that merchant OUR-ENERGY or B) Consumer – go …
So far so good. Everyone is complaining about their billing system. So in order to avoid all those issues I pay directly through their website. I have been charged the correct rate I signed up for so I am happy about that. Gexa Energy would charge whatever they wanted. Never again.
this business is absolutely terrible . I signed up yesterday, online. at the end of the enrollment process I had several options to choose from on how to allow them to check my identify and I chose credit card inquiry. however, after I …
I have had no issues with our energy. They are a smaller company so it does take a little leg work the consumers end to figure it out. …
Paying my electric bill has never been such an inconvenience! I use bill pay and this company processes my check 3-7 days after receipt and repeatedly charges me a late fee and sends me a cutoff notice. I’ve never had an issue with any …
Don’t sign contract with this company. Their EFL is cheating customers. They determine the billing date and charged me min usage fee for usage of only one week and they can not provide good answer of how a full billing cycle is determined. …
This review was changed recently by me. And an updated review was posted after the original – Avoid doing business with Our Energy everyone. Currently they have an “F” rating with the BBB. How can you bill a full service fee on a partial …
Run from Our Energy!! This is the worst provider I have ever dealth with. My bill has been wrong for the last 5 months. Every month I have to call and correct it. I have a year contract with them. Every month the $80 credit I am suppose to …
Hands down the WORST energy company I’ve ever encountered! I paid my bill in full on Friday, which was due Monday, & they cut off my electricity Monday morning. I called them & they basically accused me of lying & demanded I fax them proof, …
Be careful before you sign contract with the company, I don’t think they would return your money if you are not pushing them hard enough. They won’t remember to send you bill though, and do not hesitate to get every penny they could get if …
The worst customer service anyone can imagine. Mr. Mallick (the customer service representative) rather than explaining me the invoice to my satisfaction he –
Threatened me to disconnect the service immediately, right at that moment. …
This company has horrible customer service. I asked to speak to a supervisor and was told that none were available. I tried to pay my monthly bill via their after hours phone number. The system did not recognize my account number. …
AVOID AT ALL COSTS. They keep overcharging me. They are a complete rip off. NEVER USE THEM. Update- They are still trying to rip me off and want even more in make believe fees because I disputed my bill. I’ve reported them to the Attorney …
A modern electricity company is really just a sales and billing company. Few of them generate their own power, just resale the power they buy. So it’s pretty disappointing when they can’t bill properly. Because that’s mainly what they …
Awful service from a pricy service provider. I would have given it 0 stars if Google allowed that.
I had a contract with Our Energy for a year. A month before the contract was …
As many others have mentioned, Our Energy is very bad at processing payments if you use anything other than their own system. Personally, I use bill pay through my bank. I always schedule payments within a week of due date but on multiple …
I leave this notice for Our Energy and other shoppers like me. I am NOT a customer of Our Energy and can not comment on them from first hand experience, so I am not. It is normal to expect people to complain. I run a business and I have …
I was signed up with this terrible company via Energy Ogre. I have no issues with Energy Ogre and would rate them highly. I only wish I could rate Our Energy with 0 stars! This company is awful! I have never in my life had a utility turned …
This company is very deceptive. They can and will read your meter and charge your account whenever they feel like it, even multiple times in a month. And every time they read the meter it triggers their base $5.99 fee. Even though the …
Omg! I was going to leave a bad review but you already have enough bad reviews! I’m changing this poor company! My credit card was on file and they disconnected the power at my business! So now I have no phone and no power to work!!!!! You see how poor this company is!!!! Please don’t use this company!
I had this electric company for a year and had no issues whatsoever. I didn’t have auto pay set up which I see is where a lot of the issues I’ve read online was. I paid my bill through the website and no fee. I didn’t have any …
Received their 1st bill today (looking for to cancel their service, even have to pay for early termination fee), was thought saving based on their fixed rate, but they charged by their flat rate which is 30% more than I pay for, talked to …
DO NOT USE THIS COMPANY. I have been waiting on my refund after changing companies for almost a year now. Continuously having to email and called them. Then they tried to say that they didn’t owe me anything when it was clearly shown on my statement that they did. They deserve the zero star option.
We have been with Our Energy for three years now, and have had a great experience with them. I didn’t look into reviews when I started services, and I’m shocked while reading some of these reviews. We’ve thankfully never experienced the …
Initially when I signed up I was not receiving a bill. They looked up my account and realized they did not have it set up to email or mail me a bill. Once we got that corrected that I did not have a problem until I noticed that my auto …
With a year left on my contract with Our Energy, they suddenly switched me to Frontier without notifying me or asking for my consent. I still had a bunch of credit on my account. Over months of calling and demanding a refund, their response …
Service disconnected for a reliable customet.I have been with Our Energy for a little over a year.
I have made my payments on time. …
*Update…They did manage to get the pending charges reversed today. That’s amazing. I’m still not happy this happened in the first place (and twice at that). I will still not recommend or ever use Our Energy again. …
Their number keeps calling me and as soon as I pick up they hang up on me. I Can hear someone on the other end of the handset hanging up the phone. When I called customer service they were rude and basically told me to deal with it. I have …