Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
| Friday | 8AM to 8PM |
630 Allendale Rd Ste 200, King of Prussia, PA 19406
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Angela Lemon, who provided my customer service was very efficient and all of my billing issues were handled right away. Very professional.
We own a BNB in Dahlonega Georgia. Our water filter hot cold water dispenser is the most used equipment. Guests absolutely love it and so do we! The water tastes incredible and it is so easy to use. Couldn’t be more happy! We also use …
Austin W. helped me out today with such care and attention. Thank you Austin for solving all the issues and answering all my questions regarding the status of my ticket! Quench should be proud of having such attentive worker! Pleasure to work with this company.
Signed a new contract, we’ve been clients of Water Logic for well over 15 years, back in early Dec. Continue receiving emails of dates when the units were to be installed. We have 3 locations. First email had only 1 location listed, 2nd …
This company is terrible! I recently tried to contact Quench due to a water leak. I call and sit on hold for 45 minutes to speak to a person who says yes, your scheduled for today and again no repair person. Case opened 1/5/23 it is now …
amazing and helpful customer service from staff member Angela Lemon
I had a wonderful experience with this company.(QUICK FAST AND EFICCENT) They were wonderful I was lucky to be able to me such a kind and helpful worker by the name SEAN. He was an absolute delight. He went above and beyond . He explain …
Angela provided excellent customer service!!!
If you own a restaurant and lease water dispensing equipment, I highly recommend you not go anywhere near this company. 1) Quench account managers will drop you like a hot potato the moment you sign on the dotted line. He won’t return a …
We signed a contract for a water cooler and coffee make almost two months ago.
After a month of waiting for install, we emailed to ask what the holdup was and …
Quench has just taken over our account. Our machine has an error code that says “cold overdrive”. I have been trying for 2 days to get someone to come out and service our machine. I stayed on hold for one hour and never got anyone. I …
Cannot get anyone to come out for service. Last time we needed service it took over 3 months to get someone here. This time, tech never shows. Will be cancelling
I was having a hard time with customer service and was starting to become frustrated, but then I got the pleasure to work with Ms. A. Lemon, and she turned it around for me. She made the experience pleasant and was thorough and diligent in …
I would give 0 stars but you cannot. We have a filtered water unit. I have been calling for three months to get a service call and filter changed.
I can never get anyone to answer the phone. …
policies.Read more
Great water, great service
Great Customer Service
Brittney was awesome !
Britney is amazing-:)
Repair was done in a timely manner and with professionalism!!
great customer service
Very helpful and friendly
Great service for install and water is delicious
Great product, great personal service. Thank you so much… this Ice Maker is fantastic.
Rick Alberty
Great service and fast response.
GREAT PRODUCT AND GREAT SERVICE TO GO WITH IT !
The best tasting water you’ll ever have
Wonderful customer service and great product!
Wonderful Customer Service! Rep was awesome!!!!
can never reach them for support,repairs.
Brittney was very professional and provided all the information we needed
Lauren Lancaster at Quench went above and beyond to get the issue resolved and had amazing follow-up.
On time, friendly and easy to contact! I couldn’t ask for anything better.
User friendly, reliable machines. Excellent service. Great tasting water!
Horrible company. HORRIBLE. They failed to bill our account some months ago and instead of contacting us about a payment they sent it directly to collections. They have ignored 3 requests for service. Their customer service has been …
Got the requested call back. The next day a tech showed up. Very happy. Machines can be fragile though.
Great service, professional sales & installation, lots of options to choose from, I give Quench 5/5 stars, +!!
Horrible customer service. Charged us $150 to pick up the unit on 11/4 (after giving 30 days notice) and low and behold I got charged for the WHOLE month of November. All they keep telling me is that’s what the contract said. I am so tired of dealing with this company. Don’t do business with them.
This company has horrible customer service. I have been trying to order another piece of equipment for 2 weeks. I call every day and they tell me that my sales rep is busy and will return my call. He has yet to return my call. I have asked …
Our office recently switched to Quench after years of frustration with our last provider’s technical support. A Quench serviceperson quickly and graciously set up our countertop unit. It fits perfectly into our very tight kitchen space.
This water is fantastic! Good service and good price. We love it at our office.
Horrible customer experience. We found little floaties in the water and they did not return calls for service. We eventually stopped using the machine. When we called to have them pick up the unit we found out their billing department …
Terrible company. They are extremely unresponsive and have lied to me multiple times. I am in the process of cancelling our machines due to their customer service.
Customer Service from the home office to field agents were efficient, courteous and highly professional. Products are thrust worthy, for safety
Britney was a great help! Professional and efficient.
Excellent service and great prices! Highly recommend!
Great tasting filtered water for the office. Also at the house!
MACHINE BROKE DOWN OVER 1 MONTH AGO HAVV CALLED EVERY WEEK JUST TO BE TOLD THEY WILL REPLACE NEXT WEEK AND THEY HAVE YET TO REPLACE!!!!!!!!
We really are enjoying our water services. Thank you!
We are very happy with our system in our office. Our employee’s have upped their water intake and the water has such a great taste. We love the option of having hot water as well. Thanks, Quench!
Britney was very polite and helpful with our account.
Britney was fantastic to work with and very through with talking me through several accounts.
Tastes better than any filtered water. Hassle free and
User friendly device
If you don’t have a Quench system in your office, you should look into it! My office has used two Quench UV water coolers for over 5 years and I love it! Like really love it. Whew, my secret is out! Yes, I feel silly writing a review about …
Diana was very helpful in getting our service set up and when we had a minor issue, she was quick to assist & get someone out to help us. Thank you!
John Klouda is a great representative! Glad to have him as our rep!
Always provides GREAT Customer Service.
I’ve been in business for over 30 years my first priority are my customers that is not the case with quench quench will do everything possible not to help you very disappointed in the customer service management team very poorly resolved
Britney was great! Resolved the issue in a timely and caring manner. Thank you 🙂
I love the coffee machine!
My Quench Rep Dimitrios Hortaridis was very nice. He explained how the coffee machine worked, and was very pleasant to talk to.
The product is great, the process to get it was not the best. Lack of professionalism and difficult to deal with. They can definitely benefit from customer assistant trainings.
After extensive research our company found that Quench was the best deal for both the pricing and what it has to offer. The customer service is exceptional both over the phone and during the installation process. We had a specific issue …
Very professional. Great product. Easy install. My staff feels they’ve been upgraded since we moved from water bottles and have a fancy dispenser!!
It’s good to know that we have access to good clean water. Quench is amazing and the customer service is outstanding, special thanks to our rep Ashli Mooney!
Britney was very kind, professional, and helpful. Everything I needed was taken care of.
Great service and accommodating. Installation tech was efficient and did a great job installing and communicating.
Thank you, John!!! You made this whole process incredibly simple. Happy with the price, ease of booking and scheduling, and product!
Outstanding support from Jamie Davis resolving account closing details. Very fast and efficient — and pleasant! …
BRITNY M. FROM THE CALL TEAM IS ONE OF THE BEST. SHE HELPPED ME WITH ALL MY NEEDS IN UNDER 5 MIN I WAS A HAPPY CAMPER.. SHE DESERVES A RAISE.. THIS 5 STAR GOES TO HER AND HER TEAM
The most professional company, I have delt with in years and the products are amazing!!!
I hate your hot buttons. Sometimes it takes me 8 pushes to get enough water into my cup. Fix those please.
This company is trash terrible terrible terrible company. If you cancel do it a year before you are ready because they will reschedule the pickup 10 times i asked for a transfer of location of unit they never showed i asked for them to …
Worst customer sales and service I have ever dealt with. Update after talking to the correct person all issues have been handled and we are staying with Quench, Thanks to Keyeona
So far, so good. The dispnser is working perfectly and giving our meeting room a modern look.
Excellent Customer Service and Fresh cool and delicious water for our whole office!! Highly Recommend Quench!!
Your customer service is the worst I have ever seen in 40 years of business…bar none. I would give you a zero but I cant do that on this app.
I am a customer from Newyork,never seen a terrible service like Quench.
I had never heard of Quench until recently. I ordered a Q5 for one of my offices and it’s terrific. Good price and the guy who installed was nice. Would highly recommend Quench!
Britney M 😊
Quench Customer Care
was an amazing! …
Just started using Quench. The process for identifying and choosing the right water dispenser for our firm was easy. Their rep, John K, was right on it and made getting the dispensers simple. Their pricing is very competitive.
Britney M was a huge improvement on the rep I spoke with last time. Much better experience!
Britney helped me with all my concerns. She is very customer oriented and professional. Thank you!
Top rate experience from beginning to installation. I have an old building which did not make it easy. The tech came out and was determined to find a way to connect us for service. He also came back and did the installation. I love that …
Great company to work with.
Customer service is very attentive to any questions and addresses any issues immediately.
Having issues getting them installed, supply chain or something of that nature. Two months and still waiting, but have already been billed for them, no supply chain issue when it comes to billing for a product that has not been installed yet! Will update once we have actually tried their product once they have been installed!
Our account specialist and the quinch staff has taken good care of my company
Britney was very helpful and efficient with my cooler issues. Very satisfied with the customer service.
This company is unethical. My nonprofit organization had been paying a monthly payment to Quench for years for a water cooler and we decided last year to pay this off in full to keep the cooler. As it turns out, Quench has kept on …
This company is horrible. It comes with a host of billing issues, unanswered emails, and unreturned phone calls! You call and they tell the same nonsense over and over. Not to mention when you request to speak with a manager or supervisor they give you the run around. Literally the worse customer service I’ve ever experienced!!
This is the best water I have ever tasted. Highly, highly recommend for anyone at work or at home. You won’t be disappointed!
Nathan Coffman was very professional and informative on the dispenser. He answered all the questions asked and made sure we were taken care of and happy ; we are happy ! Thanks for great service Nathan! Brother International/ Saddle Creek Logistics appreciate you !
Brittany was great. Fast, thorough and professional. We have had our system for years now and love it. Great service and great water. thanks Brittany
Our facility upgraded to the Quench products and services. The service is professional and our associates appreciate the products.
Angela was very warm and professional when taking my service call. It’s a pleasure working with Quench.
If I could give the customer service ZERO stars I would, It is TERRIBLE! They never answer their phones it is impossible to get anyone on the phone.
Angela was so kind and helpful! Took all the time she needed to get my issues resolved.
Have had service tech here multiple times to work on our machine. It’s been over 2 months now and the machine is still not working. Additionally I was on hold for over 30 minutes waiting for customer service to answer my call. Very disappointed.
We have been trying to terminate service at an office that was closing in Nov. 2021 and after numerous emails/calls for 6 months, finally, they were supposed to pick up the equipment on 4/22. But they sent the driver to the wrong address. …
Saved us over $1200 dollars a year to switch from prior water service to Quench! We have had no complaints in the 6-8 months we have been using the service. The technician who came out to our office was extremely nice, explained everything and was very careful with the install of the cooler.
This item is essential to us! We work recreation vehicles. Hydration is important. Having filtered water and ice at the push of a button is great. People actually drink more water because they enjoy the ice, so its a win win. OUR CUSTOMERS …
I dealt with John the entire time from requesting information to contract, installment and payment. He was helpful through it all. Answered all of my questions in a timely manner. When we first talked he warned me that it could be up to 20 …
Annette was so very helpful with one phone call after many attempts with my Rep and the customer service email. Thank you for caring about your customers!
Britney was incredibly friendly and helpful. She accommodated my request with absolutely no problem. I am continually impressed with Quench customer service. Thank you Britney!
Britney Madziarz was great at assisting me with understanding my invoices and charges. She has great customer service skills. She was friendly and polite. Thank you Britney Madziarz!!!
Britney was professional, courteous, direct and explained things thoroughly. I have worked customer service for 20+ years and I can say without question she is an asset to your comapany
I work for a small municipality in NJ. Tammy came and serviced our Quench cooler and was very professional and wore a big smile the entire time she was here. What an amazing asset you have in Tammy!
Great service! Annette is always quick to respond and very helpful, Marc is a terrific tech! One of our valued vendors👍 …
I had a question regarding some past invoices on my account. The rep, Brittney M, did a great job assisting me and answering any of the questions I had regarding the matter. Very friendly customer service! Thank you!
They provide excellent service. The customer rep, Britney addressed and resolved my issue expeditiously. It was a pleasure dealing with her.
I use Quench for my office. The water always tastes so fresh. The customer service is great as well. Britney M. is the best!!
I spoke with Britney Madziarz, who was extremely professional and explained everything I needed to understand for our requested service call. She also let me know about the new portal, which will be helpful to us.
My company was recently going through Pure Water Solutions & the company was switched over to Quench Water. I just spoke with Britney M. & she greeted me with a very positive & happy attitude! She made the whole transition super smooth & also made my day with her upbeat personality & how nice she was! 5/5!
Quench service call was amazing. The technician Tammy serviced the machine quickly and efficiently. Tammy was very knowledgeable about the machine she serviced and the products quench offers. This service experience was defiantly worthy of 5 stars.
WE HAVE THEIR WATER MACHINE AT MY PLACE OF EMPLOYMENT, AND IT RARELY WORKS. WE PUT IN A REQUEST TO HAVE IT SERVICED TWICE OR MORE, AND NOTHING. ALL WHILE PAYING OVER 400 PER MONTH, WE FOUND THIS VERY ANNOYING. CALLING TO CANCEL IS JUST AS …
Britney was so patient and helpful! I put her on hold for about 10 min to greet someone at the door, and she was still there when i returned!
She also made sure I had all my questions answered, and I was comfortable with the info delivered, before she felt she could end the call. She is AWESOME!!!!!!
Do not deal with this company. The sales person makes many promises that never get fulfilled. Still waiting for someone to service or call about service for this machine. Billing is so horrible. Really, call someone else.
Very unsatisfied with the installation and follow up. Machine has been installed and dropped one brick of ice. Sine it has made no ice and will not drain the water it released. Have made several attempts to get a repair tech, but no success.
Diana was SO helpful. She answered all of my many questions and was so kind! I was so pleased with my service!
Great experience! Ahmad Ghiasi is a technician out of Teaneck, NJ and he serviced our water units in downtown Manhattan yesterday. He communicated with me before he arrived and was very polite, professional, and efficient. It was a pleasure having him come by. Thank you.
We love our water. We have it at our office and home. My son comes over and fills up on water to take to his home. He love it so much his family calls it spa water!! So good!!
I have been extremely happy with the service I have received from Quench. I wanted to mention that Angela Lemon helped me today and she was extremely helpful and had a wonderful attitude.
Angela did a great job giving great customer service. She was patient, helpful and effective! I got all my questions answered. Thank you from MV Transportation!
Reached out after our rented water machine had some problems. Annette in Customer service was very friendly and quick to help and work with me through the issues and find out exactly what I needed.
Wife wanted a home quench system since she has one at her office. Quench needs to develop a faster means for purchaing a product from them. The sales representatives DO NOT answer phone calls and take days to reply to e-mails. Signed a …
Quench had a very slow start with me on the corporate communications side, but their workman are fantastic and do quality, thorough, and quick work on the machines and piping. Ahamad Ghiasi from Teaneck, NJ came to our office to fix a slow …
Such a great experience working with all the departments within Quench. Everyone I spoke to has been kind, respectful and so helpful. I’m glad we switched from what we were using to Quench!
Nate Brown in coffee is absolutely wonderful!! He was thorough in his explanation and very informative. Nate’s personality and kind spirit set the mood for my entire day and I could not be more satisfied!!
The tech that came to install our water cooler, had excellent customer service. He explained everything in detail and answered an questions I had very thoroughly. Excellent work!
Poor customer service. I have waited on hold for a total of 40 mins between 2 phone calls and the rep only picked up once and put me right back on hold. I have emailed a case request and wait 3 business days with no response. I …
They have the worst customer service that I have ever encountered. I have been trying to get my filters changed out for 3 months. They give me a window of 8am-4pm. I wait allllllll day. No one shows. No one calls. I am still waiting. …
Ordered equipment in August for October delivery. It showed up a week later. Then scheduled installation and they didn’t show. Two weeks to reach someone to reschedule. Finally on 1/3, 1/5 and 1/12 they kept rescheduling with no additional communication. Finally reached the CEO who helped. Finally, 5 months later they’ve finished.
Zachary Williams with Quench – very communicative and helpful! Our office is excited to have better water available. We have a small office and Zachary was informative throughout the process of selecting a machine and getting an install set up. Thanks, Quench!
Quench did an outstanding job of installing the water coolers and the coolers work great. Casey Miller our account rep did a terrific job of guiding us through the process of transitioning to Quench from our previous water cooler company. Quench even removed the old coolers for us! Very pleased!
The serviceman finally showed up. It was a long 2 weeks without water. We hope that going forward the transitions will go smoother and our machine will not be on the fritz during that. He is a very good tech and we will see what the future holds. The water is excellent so we will keep with Quench. Thank you
After several failed attempts at trying to reach someone…anyone…at Quench, I finally was able to reach a live person – Angela Lemon. Ms. Lemon was extremely friendly, understood my concerns and did her best to address the issue. We …
I had a question about fixing/getting a new water dispenser for the center. Angela was really nice and helpful. She explained everything really well and asked me a lot of follow-up questions; like if I had my account #, which I didn’t think about but would need it in the future.
Our company has used Quench for many years. Overall they are ok, but lately the delays on shipment of coffee and tea has been horrendous. We understand supply chain issues, if that even is the problem here, but Quench does not communicate …
I was having some difficulty with my account and Angela the service representative was extremely helpful and went above and beyond to make sure I had a good experience and that my issue was resolved. As a client, dealing with helpful people always makes my experience better and will continue to use Quench for our office needs.
We use quench for our patients and for our staff! We would highly recommend for easy, efficient water service. We had a request to replace a machine and Britney was very helpful, professional and explained to me thoroughly how to solve our problem!
The initial install was easy. The quality of the product is great, the best ice ever, however there is this: …
I just completed a phone call with one of your Quench employees, Angela Lemon. She provided me with exceptional service: professional, knowledgeable and she expedited my service request! You are fortunate to have her on your staff. Thank …
Terrible experience. Do yourself a favor and don’t bother with this company. I have called the Detroit Metro location 5 times this month alone trying to get the annal PM for my company. My 1st call was placed on 11/22/22. When I called to …
This water system is wonderful. The customer service was friendly and responded quickly. They install the system to your water line and did not make a mess with drilling holes in the wall. Quench/Waterlogic has saved us money at the office by not purchasing water cooler bottles and worrying about the next delivery. Water is FRESH!
We have a small resort in Nevada and when the Pure Water representative came to sell me on the product I specifically asked him a question regarding the return policy if for reason we decided we didn’t want the machine anymore. He told me …
Notified Quench on 8/2/22 that we needed to have a unit removed from our office by 8/31/22 due to a new tenant moving in and never heard back. Submitted a second request and got an email back from a Customer Care Account Manager on 8/15/22 …
I reached out to 7 water delivery companies online and only received an answer from Diana Dempsey at Quench USA. She provided all my options, followed up when I was getting closer to move in time and stayed on top of the entire process. …
I have some mixed feelings about the service of Quench. We had someone here to fix our water machine on Friday and he took off with our CO2 tank saying he would return later that afternoon. Well it is now Monday and he was never heard from …
I called Quench earlier today regarding an invoice that I received it for our company and spoke to Annette Vecchiolli. She is very knowledgeable and explained to me each line for the invoice since the invoice is not clear about some line …
Wonderful customer service! I saw one of their water dispensers at a business and reached out to them through their website to see about changing ours. Their dispensers look very nice, and they were so quick to respond. Their sales rep …
Wonderful customer service! I previously used quench at a prior employment office where the office and visitors loved the quench filtered water system. Our visitors would always tell us it was the best water they every had and would …