Please DO NOT BANK WITH IS THIS CREDIT UNION BECAUSE THEY DO NOT DOUBLE CHECK THEIR WORK WHEN PUTTING YOUR INFORMATION INTO THE SYSTEM AND YOU COULD BE PUTTING IT IN THE WRONG ACCOUNT AND THEY DO NOT CARE…. PLEASE DONT BANK WITH A BANK …
Very unprofessional services ! Bad communication and lack of sympathy ! I don’t recommend using candice white or Codie culver if you plan on getting a loan! Worst experience ever ! They ignore phone calls and emails ! I hope in the future to have two completely different people !
Sometimes but not all these people can be fairly rude. Not even most of the time but just enough to bother you and make you not want to come back. Also several years ago they allowed someone I do not know to use my account to pay their bills.
I’ve been with them for 6 yrs.and I honestly won’t go anywhere else.I wouldn’t have credit if it wasn’t for their help.They’re always friendly and eager to resolve any issue I have. Had to edit cause we having some issues since they’ve changed.
If I could give them a negative star I would. I have never seen such rude people in my life. The branch on Fortner St in Dothan,Al has the rudest people. You never treat your elderly with disrespect, because you are gonna be one and …
Loan department very sneaky and underhanded. I was told that direct deposit would be routed into my saving account and I could make a payment to my loan when it gets there instead money was directly into loan account in its entirety …
I am a new customer and my first contact with customer service in Dothan,Al was very discouraging. I forgot who I talked to, but she was very rude. I am probably going to keep the account, but I hope I never have to talk to a customer …
Changing to this bank for “convenience” was a Huge mistake.
When i use the drive thru ATM at the closest one to my house, not only do I insert my card, but I also need to enter my entire SSN. What’s the purpose if the …
Having been a member for several years without issues, as a first responder to have been in an terrible accident and be on FMLA and have Colonial accidental insurance being deposited, my account got low while awaiting my check. I did …
I honestly can’t understand all the bad reviews on here. I have been banking here for well over a decade and I love 5 Star. The people are very nice and I have never encountered any type of problem that wasn’t handled professionally and quickly. Plus never a service charge like other banks. This is a great place to bank!
Absolutely the worst bank to deal with…. gave me the run around for over a week on a loan. They wouldn’t answer emails and pulled my credit twice which dropped my score and then said they couldn’t do anything because of my credit score
Very great place to bank with and very helpful. Alanna especially she helped me purchase my dream truck with no problems, I recommend five star to anyone!
I went in to cash a check because I’d done some work for one of their customers that lady tried to charge me $60 on a $2,000 check I’m just working man nobody can afford such as that and I don’t see why people would even think of these people by them charging that
After reading the reviews I came to the conclusion that people are dumb and don’t know how to use credit/debit cards. I’ve been banking with 5 Star since before I turned 18 (32 now) and I’ve never had an issue that wasn’t resolved swiftly. I gave 4 stars because they’re closed on the weekend all weekend, which is very inconvenient.
Jottie was the best she helped me with all my problems and concerned. She definitely deserves a raise the way she made sure to meet all my expectations. Avoid having to get assistance from Anja. She is rude, will over talk you, and will not …
Very unprofessional
Associates pleasant and helpful
Very nice people an helpful
Great
Great service, great rates, great app.
Love the people here they are always so nice.
I love this BANK
Great people and service not to mention good ole Roosevelt!
Worst place to bank with!!
Prefessional friendly staff and a great bank that invest in their neighborhood.
Very friendly, and they move accordingly, clean place..
Please DO NOT BANK WITH IS THIS CREDIT UNION BECAUSE THEY DO NOT DOUBLE CHECK THEIR WORK WHEN PUTTING YOUR INFORMATION INTO THE SYSTEM AND YOU COULD BE PUTTING IT IN THE WRONG ACCOUNT AND THEY DO NOT CARE…. PLEASE DONT BANK WITH A BANK …
We have had very good service for years!! We are so happy with every employee we have dealt with downtown and on 84 Thank yall for being so sweet!!;)
Terrible people. Do not waste your time at this place. The name should be changed to NO star credit union.
I love my Bank( Credit Union). They treat me like they know me every time I walk in the door or call.
I will never bank anywhere else!!!
Yes could have been better
Very unprofessional services ! Bad communication and lack of sympathy ! I don’t recommend using candice white or Codie culver if you plan on getting a loan! Worst experience ever ! They ignore phone calls and emails ! I hope in the future to have two completely different people !
Sometimes but not all these people can be fairly rude. Not even most of the time but just enough to bother you and make you not want to come back. Also several years ago they allowed someone I do not know to use my account to pay their bills.
I’ve been with them for 6 yrs.and I honestly won’t go anywhere else.I wouldn’t have credit if it wasn’t for their help.They’re always friendly and eager to resolve any issue I have. Had to edit cause we having some issues since they’ve changed.
They are rude an shouldn’t be In business crooks they will take your money
If I could give them a negative star I would. I have never seen such rude people in my life. The branch on Fortner St in Dothan,Al has the rudest people. You never treat your elderly with disrespect, because you are gonna be one and …
Loan department very sneaky and underhanded. I was told that direct deposit would be routed into my saving account and I could make a payment to my loan when it gets there instead money was directly into loan account in its entirety …
ATM is always down. Terrible customer service!!!
I am a new customer and my first contact with customer service in Dothan,Al was very discouraging. I forgot who I talked to, but she was very rude. I am probably going to keep the account, but I hope I never have to talk to a customer …
It’s very difficult to pay online. Now you have changed things again and I tried to call and your new system was down!!
Changing to this bank for “convenience” was a Huge mistake.
When i use the drive thru ATM at the closest one to my house, not only do I insert my card, but I also need to enter my entire SSN. What’s the purpose if the …
Having been a member for several years without issues, as a first responder to have been in an terrible accident and be on FMLA and have Colonial accidental insurance being deposited, my account got low while awaiting my check. I did …
Absolutely the worst bank in Dothan. They are literally stealing from people and causing serious struggles in life in genral.
I honestly can’t understand all the bad reviews on here. I have been banking here for well over a decade and I love 5 Star. The people are very nice and I have never encountered any type of problem that wasn’t handled professionally and quickly. Plus never a service charge like other banks. This is a great place to bank!
Absolutely the worst bank to deal with…. gave me the run around for over a week on a loan. They wouldn’t answer emails and pulled my credit twice which dropped my score and then said they couldn’t do anything because of my credit score
Very great place to bank with and very helpful. Alanna especially she helped me purchase my dream truck with no problems, I recommend five star to anyone!
I went in to cash a check because I’d done some work for one of their customers that lady tried to charge me $60 on a $2,000 check I’m just working man nobody can afford such as that and I don’t see why people would even think of these people by them charging that
After reading the reviews I came to the conclusion that people are dumb and don’t know how to use credit/debit cards. I’ve been banking with 5 Star since before I turned 18 (32 now) and I’ve never had an issue that wasn’t resolved swiftly. I gave 4 stars because they’re closed on the weekend all weekend, which is very inconvenient.
Jottie was the best she helped me with all my problems and concerned. She definitely deserves a raise the way she made sure to meet all my expectations. Avoid having to get assistance from Anja. She is rude, will over talk you, and will not …