Over the past century, SJI has remained committed to providing safe, reliable, affordable energy, ensuring the safety of our employees, customers and … See more
Stop the South Jersey Gas pipeline from desecrating the beautiful Pinelands oasis. They want to export gas out of the U.S. for their profit and at our environmental expense.
Have a young couple who can’t settle and move in to their first home because it has been 32 days and South Jersey Gas still has not installed a gas meter after promising to have it done.
I have never had to wait so long on a customer service line. I was on the line for 50 minutes and the. We got disconnected and I had to wait for another hour. Understaffed call service
Called to turn on service. Was put on hold for 20 mins followed by getting hung up on. Called again. Placed on hold again for another 40 mins. Worst customer service I’ve ever had to deal with.
There Web sight is terrible to pay on line.I paid last month on line with my user name and password. Today I tried to pay on lone and it says wrong info.and locked my account.
What can we do about it 2 mounths ago the temps were below 0 I got a $67 dollar bill this month I got a $240 dollar bill I live in a 60 ft by 14 foot mobile home has heat only they said last 2 months they guessedam is this month was actually reading is that my fault or there’s who can we go to
Zero stars. Horrible, terrible and unprofessional. I spent one hour trying to get through to customer service and was cut off at least 8 times by their computer system. Also, they can only come out for service Monda-Friday, 8-4 pm. What are working people supposed to do????
Costumer service is terrible. They put you on hold forever and then will lie and tell you someone is coming to turn your gas on that day and then no one comes or calls. Had this happen to me multiple times in a row at multiple different …
I’m still waiting for a response of an email I sent on Thurs 11/14 about my enrollment in a special offer they sent me in regard to the gas heater repair program.
The price point is unquestionable – always has been […] reasonably fair and true to current Market value. The understated value SJ Gas places on Safety / from source to customer – may go un-noticed by too many residents and or buisiness …
Gas bills are higher then usual with a household downsize and after I had home a energy winterization programfrom SJG winterize my home. Also replace existing hot water heater and we put in a woodburning stove. Makes no sense! They came …
Never had a problem with south jerseygas never too long for a representative to answer I moved here from north Jersey had Elizabethtown gas sometimes holding on phone for a hour.
The worst experience of my life these low life’s really don’t care about other people’s well being by making it dam near impossible to turn the gas back on right before the biggest snow storm of the year. With customer service constantly …
My gas bill has increased in a most ridiculous amount. I have not changed anything if anything I have used less usage. I can not believe how you are ripping off people!
Tech canceled the appointment and didn’t call. Took a day off of work for nothing. Spent over an hour on the phone. Worst customer service. They could learn a thing or two from Comcast.
I sent in signed documents for the repairs programs, however they are still saying I’m not covered. I paid $150 in November, received another bill in December saying I have a back bill for $123 plus a new bill for $102 which seems impossible.
They are worst, the people that work there should be lucky to have a job. The have zero respect for customers. Does high level management from SJG ever read these reviews and do anything about it or is just ok with them. If its status quo …
My dad has no heat or anything can’t cook had to take a cold shower he just moved and he gave them a month notice that he was moving and they are making him wait until Tuesday and they should of came out yesterday this is wrong expcally …
Called to have a question answered regarding inspection of installed unit. Waited for 26 minutes only to be told to call a different location. Called that location told to wait 24 minutes and it seemed longer. Someone then picked up and …
I have had nothing but trouble since starting service with South Jersey Gas. The only way I can contact someone at customer service is to complain on twitter. They have failed to update my bill for the past 4 months, despite having made …
Super expensive. Old online billing portal made no sense. New portal wants me to re-register my account. Super slow service. This is the worst utility company I have ever dealt with. But their local monopoly will keep them in business unfortunately.
They turned my gas off for non payment .I have never missed a payment in my life, they had the wrong house. They did send someone out in a few hours but what kind of operation are the they running. I have children that have school and need to bath. There’s a big number on my house that show the address. Do they just hire anybody ?
I thought there was a gas leak in my home today Ed handled the service call he was amazing and was very thorough and professional. Thank you for the great service Ed!!
My bills have been so high. I’m one person in a small one bedroom. Keep my heat on 61, only cooked 4 times in the few months I’ve been here , and shower once a day. Everyone I talk to says it’s so high including someone I know whose …
This company appears in my opinion to lack oversight on its field employee’s. 4 visits to one of my managed homes. 3rd time 2 hours late. No call till after I was gone. Last night tech stated that he could not start service because water …
Terrible customer service. My current gas bill for jan-feb’22 is about $30. Previous period was over $300 and period before that was $110. This is for a single family home normal usage for heat and cooking. Obviously, there was something …
After using the online feature to transfer service to the home i purchased, service was shut off on the coldest day of the year almost 3 weeks after moving in, no phone call, no notice on the door, nothing. 42 degrees in my house and the …
Moved to a new state and had service stopped on 9/20/2016. After monthly calls to Customer Service (all reps were very courteous) here it is December 13th, almost three months later, and I still do not have my credit of almost $400 …
if anyone put more than 1 star on here they’re lying and probably work for the company. i would give negative stars if i could. i wonder if the CEO actually looks at these and tries to make the company better. customer service sucks, i have …
Not understanding how you can sign up for paperless billing but don’t receive a bill via email. When you remember you have a bill, you are two months past due. Seems strange as I do get emails for thermostat replacement and service …
CONSIDER THIS A ONE STAR REVIEW…..If i was rating solely based on the Customer Service Reps at the physical locations i would give them 5-stars. HOWEVER they seem to be the only people who know what they’re doing. There is NO WAY to get …
Impossible to work with. Their customer service center is almost nonexistent. I’ve emailed them many times in the past and they never got back to me. They are unhelpful, even when I wanted to pay them! They locked my account without notice, …
Got a $1500 dollar bill for my heater in July! That is all that runs off of gas in my building. I called to insist the heater is not on in July. Now that it is cold and November I realize they turned my gas off. It is freezing in my …
Absolutely horrible customer service. I work in customer service my whole life and if I spoke to a client the way they spoke to me I would no longer have a job. Called three weeks in a row to go over issues with my bill. First time they …
I recently had an issue with a major bill pay problem that needed to be fixed asap. The top brass at SJG stepped up and took care of it for me. I was so impressed with their level of genuine care and concern. Kudos to you all.
I called. I was asked would you like a call back and I pressed yes. Got a call 2 hours later, just to be on hold for another half-hour. Never got through!
Totally unresponsive to requests for help from a senior citizen last night… my sister’s heater was not functioning, she couldn’t get a live response to her calls and has not heard nearly 20 hours later… to make this even worse SHE HAS A SERVICE CONTRACT WITH THIS COMPANY …. who will pay for cleanup if her pipes freeze?
Give leaky gas meters in order to charge extra for the gas smh. I called and told them it was a problem last year. They “investigated” it and said it was fine. All to find out months later the meter had a dangerous gas leak and we paid for it the whole time. These people do not listen. That is so dangerous AND it’s expensive.
I called a week ago to get the process started with installing gas service in my home.The first guy i spoke to inquired and said I have gas lines on my street and I would need a meter installed.I was sent an email with a case number and …
They wouldn’t fix a 70 year old gas meter. My bill went up to $2600. Then they just show up and replace the meter and refuse to adjust the billing. The 70 year old gas meter usage compared to readings from the prior year was impossible! We …
Rude receptionists on my visit. Website was down and they tried charging me a “convenience fee” for driving there to make sure my bill was paid. They couldn’t understand why it wasn’t convenient for me to drive there to pay.
Called hit #3 to shut gas off for three months had -$300 on the account. Waited 5 hours each attempt to shut gas off from October 2022 through January2023. Spoke to escalated supervisor 3times they would not shut my gass off at my request …
I’m going to give 5 stars for how good they rip me off. They have to be trained to know how to steal money like they do. Great job for the excellent job of gas delivery. Because I know you don’t make it. Just deliver it.
Nothing, pure bullshit
Customer Service is …
Great
Very professional
Great Customer Service
Very pleasant employees
Great faucilities worker
No signs to find the parking lot
Love them
Just a place to pay bills. Nothing fancy about it.
Good service
The worst and slowest customer service ever!
same as the last 3 reviews! Pathetic service….
Pay your bill here
Great place to work
Had to pay a bill, who likes paying bills
Horrible company!…. Customer service and automated phone service is no good.
Call center goes immediately to voice mail and no calls are returned.
Customer service is the worse. Never willing to work with you.
Stupid ass employee threw her door open into my car dented and scratched it and just walked away
Work here.
They had me on hold for 40 min, just to hang up on me.. So unprofessional!
It’s an office for South Jersey gas
Quality you can trust workmanship you can count on to be there when you need service
Deal with SJG one time and you’ll know why it’s a one star. They’re awful.
Have a car that runs on natural gas? Or just need to pay your gas bill? Get it done here.
Stop the South Jersey Gas pipeline from desecrating the beautiful Pinelands oasis. They want to export gas out of the U.S. for their profit and at our environmental expense.
I effin hate this company , prepare for the worse . I would rather open my own gas company.
Was there for work I don’t have natural gas nor do I want it
I can get more thing done with my dog
Then SJG customer service.
It’s like you’re talking to Aliens !!
Giving them 1 star is generous. Worst customer service I have ever dealt with…
Have gas can cook baked and heat my home customer service could use some help
Needs to go back to the old sjg this new revamped company is stealing money from customers that have no other option in gas companies.
Delivery charge is out of control, this company is a joke.
Great place to work
Endless years of horrible customer service. They are another company out to suck the blood of middle class and leach us for as much as they can.
worst company ever. i’ve been hung up on 3 times. they never have gotten back to me or my emails
Have a young couple who can’t settle and move in to their first home because it has been 32 days and South Jersey Gas still has not installed a gas meter after promising to have it done.
Worst company ever. They messed up our bill more than once charging hundreds more than what was owed.
I have never had to wait so long on a customer service line. I was on the line for 50 minutes and the. We got disconnected and I had to wait for another hour. Understaffed call service
Very reliable you call them the right there the staff at the office
Called to turn on service. Was put on hold for 20 mins followed by getting hung up on. Called again. Placed on hold again for another 40 mins. Worst customer service I’ve ever had to deal with.
There Web sight is terrible to pay on line.I paid last month on line with my user name and password. Today I tried to pay on lone and it says wrong info.and locked my account.
South Jersey Gas doesn’t care about families or the community. Horrible unethical company
What can we do about it 2 mounths ago the temps were below 0 I got a $67 dollar bill this month I got a $240 dollar bill I live in a 60 ft by 14 foot mobile home has heat only they said last 2 months they guessedam is this month was actually reading is that my fault or there’s who can we go to
Dear South Jersey Gas,
Your website is broken. Please fix.
Offered a position, then never heard back, how unprofessional
You would think with modern technology South Jersey Gas would take debit credit but only cash and check ….modern-day prices with antique paying
Zero stars. Horrible, terrible and unprofessional. I spent one hour trying to get through to customer service and was cut off at least 8 times by their computer system. Also, they can only come out for service Monda-Friday, 8-4 pm. What are working people supposed to do????
Costumer service is terrible. They put you on hold forever and then will lie and tell you someone is coming to turn your gas on that day and then no one comes or calls. Had this happen to me multiple times in a row at multiple different …
paid my bill online after making payment and it kept telling me its processing but did give me confirmation number horrible customer services
I’m still waiting for a response of an email I sent on Thurs 11/14 about my enrollment in a special offer they sent me in regard to the gas heater repair program.
The price point is unquestionable – always has been […] reasonably fair and true to current Market value. The understated value SJ Gas places on Safety / from source to customer – may go un-noticed by too many residents and or buisiness …
Gas bills are higher then usual with a household downsize and after I had home a energy winterization programfrom SJG winterize my home. Also replace existing hot water heater and we put in a woodburning stove. Makes no sense! They came …
Never had a problem with south jerseygas never too long for a representative to answer I moved here from north Jersey had Elizabethtown gas sometimes holding on phone for a hour.
The worst experience of my life these low life’s really don’t care about other people’s well being by making it dam near impossible to turn the gas back on right before the biggest snow storm of the year. With customer service constantly …
My gas bill has increased in a most ridiculous amount. I have not changed anything if anything I have used less usage. I can not believe how you are ripping off people!
Tech canceled the appointment and didn’t call. Took a day off of work for nothing. Spent over an hour on the phone. Worst customer service. They could learn a thing or two from Comcast.
I sent in signed documents for the repairs programs, however they are still saying I’m not covered. I paid $150 in November, received another bill in December saying I have a back bill for $123 plus a new bill for $102 which seems impossible.
They are worst, the people that work there should be lucky to have a job. The have zero respect for customers. Does high level management from SJG ever read these reviews and do anything about it or is just ok with them. If its status quo …
My dad has no heat or anything can’t cook had to take a cold shower he just moved and he gave them a month notice that he was moving and they are making him wait until Tuesday and they should of came out yesterday this is wrong expcally …
Called to have a question answered regarding inspection of installed unit. Waited for 26 minutes only to be told to call a different location. Called that location told to wait 24 minutes and it seemed longer. Someone then picked up and …
I have had nothing but trouble since starting service with South Jersey Gas. The only way I can contact someone at customer service is to complain on twitter. They have failed to update my bill for the past 4 months, despite having made …
Super expensive. Old online billing portal made no sense. New portal wants me to re-register my account. Super slow service. This is the worst utility company I have ever dealt with. But their local monopoly will keep them in business unfortunately.
They turned my gas off for non payment .I have never missed a payment in my life, they had the wrong house. They did send someone out in a few hours but what kind of operation are the they running. I have children that have school and need to bath. There’s a big number on my house that show the address. Do they just hire anybody ?
I thought there was a gas leak in my home today Ed handled the service call he was amazing and was very thorough and professional. Thank you for the great service Ed!!
My bills have been so high. I’m one person in a small one bedroom. Keep my heat on 61, only cooked 4 times in the few months I’ve been here , and shower once a day. Everyone I talk to says it’s so high including someone I know whose …
This company appears in my opinion to lack oversight on its field employee’s. 4 visits to one of my managed homes. 3rd time 2 hours late. No call till after I was gone. Last night tech stated that he could not start service because water …
Great service
Terrible customer service. My current gas bill for jan-feb’22 is about $30. Previous period was over $300 and period before that was $110. This is for a single family home normal usage for heat and cooking. Obviously, there was something …
After using the online feature to transfer service to the home i purchased, service was shut off on the coldest day of the year almost 3 weeks after moving in, no phone call, no notice on the door, nothing. 42 degrees in my house and the …
Moved to a new state and had service stopped on 9/20/2016. After monthly calls to Customer Service (all reps were very courteous) here it is December 13th, almost three months later, and I still do not have my credit of almost $400 …
if anyone put more than 1 star on here they’re lying and probably work for the company. i would give negative stars if i could. i wonder if the CEO actually looks at these and tries to make the company better. customer service sucks, i have …
Not understanding how you can sign up for paperless billing but don’t receive a bill via email. When you remember you have a bill, you are two months past due. Seems strange as I do get emails for thermostat replacement and service …
CONSIDER THIS A ONE STAR REVIEW…..If i was rating solely based on the Customer Service Reps at the physical locations i would give them 5-stars. HOWEVER they seem to be the only people who know what they’re doing. There is NO WAY to get …
The absolute worst experience with customer service ever. They make Comcast look like the leaders in customer service. …
Impossible to work with. Their customer service center is almost nonexistent. I’ve emailed them many times in the past and they never got back to me. They are unhelpful, even when I wanted to pay them! They locked my account without notice, …
Got a $1500 dollar bill for my heater in July! That is all that runs off of gas in my building. I called to insist the heater is not on in July. Now that it is cold and November I realize they turned my gas off. It is freezing in my …
Absolutely horrible customer service. I work in customer service my whole life and if I spoke to a client the way they spoke to me I would no longer have a job. Called three weeks in a row to go over issues with my bill. First time they …
A review solely for Maleek Brown
One of the best customer service representatives we have ever had the pleasure …
I recently had an issue with a major bill pay problem that needed to be fixed asap. The top brass at SJG stepped up and took care of it for me. I was so impressed with their level of genuine care and concern. Kudos to you all.
I called. I was asked would you like a call back and I pressed yes. Got a call 2 hours later, just to be on hold for another half-hour. Never got through!
Totally unresponsive to requests for help from a senior citizen last night… my sister’s heater was not functioning, she couldn’t get a live response to her calls and has not heard nearly 20 hours later… to make this even worse SHE HAS A SERVICE CONTRACT WITH THIS COMPANY …. who will pay for cleanup if her pipes freeze?
Quick fix for a simple reason! Very polite and knowledgeable! In and out 10 minutes! Thank you so much!
Give leaky gas meters in order to charge extra for the gas smh. I called and told them it was a problem last year. They “investigated” it and said it was fine. All to find out months later the meter had a dangerous gas leak and we paid for it the whole time. These people do not listen. That is so dangerous AND it’s expensive.
I am completely satisfied with the results from the call to start service. I was able to negotiate a different time to get my service on. …
I called a week ago to get the process started with installing gas service in my home.The first guy i spoke to inquired and said I have gas lines on my street and I would need a meter installed.I was sent an email with a case number and …
I was on hold for four hours only to be hung up on. The worst customer service ever hands down.
They wouldn’t fix a 70 year old gas meter. My bill went up to $2600. Then they just show up and replace the meter and refuse to adjust the billing. The 70 year old gas meter usage compared to readings from the prior year was impossible! We …
Rude receptionists on my visit. Website was down and they tried charging me a “convenience fee” for driving there to make sure my bill was paid. They couldn’t understand why it wasn’t convenient for me to drive there to pay.
Called hit #3 to shut gas off for three months had -$300 on the account. Waited 5 hours each attempt to shut gas off from October 2022 through January2023. Spoke to escalated supervisor 3times they would not shut my gass off at my request …
I’m going to give 5 stars for how good they rip me off. They have to be trained to know how to steal money like they do. Great job for the excellent job of gas delivery. Because I know you don’t make it. Just deliver it.