P Gagnon & Son

P Gagnon & Son

P. Gagnon & Son provides reliable heating oil, propane, heating service, and air conditioning service. Serving homeowners in Southern Maine and Seacoast New Hampshire since 1904. As a family-run business, we’ve built our reputation on providing the best service and value in the area. When it comes to our customers, nothing less than the best will do.

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P Gagnon & Son Contact Details

  • 215 Main St, South Berwick, ME 03908
  • 888-815-8384
  • Friday 8AM to 4:30PM
    Saturday Closed
    Sunday Closed
    Monday 8AM to 4:30PM
    Tuesday 8AM to 4:30PM
    Wednesday 8AM to 4:30PM
    Thursday 8AM to 4:30PM
  • http://www.pgagnon.com/
  • Facebook, Linkedin

P Gagnon & Son Reviews ( 229 )

  1. Supposedly we are not to run out of propane and since when I call to order they tell me how much propane I have in my tank, I never should. Last time we ordered we were told we don’t use enough so are charged a “surcharge” when we fill. We …

  2. Since moving to Wells in 2017 we have used the services of P. Gagnon & Son on several occasions. From setting up our account to routine heating system maintenance to the gas installation for my standby generator all of the Gagnon personnel were friendly and professional. A first class business with first class people.
    Bob Gardner

  3. My oil fired hot air furnace failed to start so I called P. Gagnon for service. Their tech, Frank, arrived within a couple hours. In addition to the failure to start issue, I described how it had been running inconsistently. Frank …

  4. STARTED WITH GAGNON WHEN THEY PICKED UP DAVIS OIL COMPANY.
    I LIKED THE WAY THAT THE EMPLOYEES FROM DAVIS WERE KEPT WITH
    THE TRANSFER. THE GAGNON SERVICEAND INSTALLATION TECHNICIANS …

  5. I’ve been a customer for years and the guys that come out to the house are always pleasant but the customer service (office) are the rudest, most unwilling to help or work with you people that I’ve ever dealt with. The women that manage the …

  6. MY SON’S HOUSE. DAUGHTER IN LAW WAITED QUITE A WHILE FROM WHEN SERVICE TECH WAS SUPPOSED TO BE THEIR. GOOD THING SHE WORK’S IN TOWN. SHE THINGS TO DO BUT IF NOT SHE WAS WAITING QUITE A WHILE

  7. P Gagnon was prompt and professional when they hooked up my new gas range. They are extremely knowledgeable and well trained. When I was deciding on a budget plan P Gagnon helped me choose the plan that was right for me. I tell everyone about P Gagnon!

  8. These guys have been servicing my old oil furnace for past 26 years. Never had to worry about anything. Maintenance, emergencies, deliveries, you name it they take care of you as a customer. The gals in the office, sales and scheduling …

  9. Apparently, they do NOT want new customers. Every year we prepay our oil for the season. This year I called Gagnon to get a quote as a potential new customer. They would not give me a quote unless I filled out a credit application. …

  10. Call to customer service 8:05 AM Monday Jan 8th 2018 – Received poor/rude customer service when trying to become a new customer. Take away message: The phone rep was rude and this company has a horrible/vague policy where they make you …

  11. We’ve been customers and fans of P. Gagnon for more than 15 years. Today they attained super-hero status! I appreciate that a/c is a First World problem but when you’re in your 80’s and the temps are in the 90’s, it becomes more than a …

  12. great service, prompt and courteous at all times.
    Always willing to work with us and find solutions to our heating
    concerns. When we renovated they found a turnkey solution with multiple vendors …

  13. Needed a new oil heating system. Priced out most of the competitors and P Gagnon had the best system at the best price. Installation of the Biasi boiler and Crown water heater was meticulous. No regrets from this super shopper. Thank you.

  14. Great service and the tech was courteous, friendly and knowledgeable. My line froze last night and the response to my call was top notch. Thanks to the tech that responded.

  15. P.Gagnon and Son, Inc. is simply the best heating company one could ask for. Their service and the knowledge and skill of their technicians are impressive as can be. Every person I have encountered at P.Gagnon and Son over the years …

  16. Thank you! Thank you! Thank you! We were without oil and the P. Gagnon truck showed up in the middle of today’s snowstorm so that we would have heat. Amazing customer service!

  17. In my short time dealing with this company, I experienced great service. However, when it comes to oil, price is king in my mind. During my first delivery I was charged $2.449/gal ($2.249/gal with prompt pay discount). Online quotes at the …

  18. Had a stove that with a suspected leak in a rental unit. PG was over there immediately on a weekend to assess. Then was able to work with us and the renter to connect a new stove. They were very flexible and fit us in there schedule guickly.

  19. Just had my furnace cleaned and tuned up for the coming heating season by the excellent techs at P.Gagnon and Sons. For many years they have been servicing my home heating system and they are always on time, polite,and leave my home as …

  20. We’ve had consistently great service from P. Gagnon & Sons. They helped us switch away from another propane provider who over billed us and couldn’t seem to straighten out the problem after many months. They also installed a tankless waterheater for us. The office and service staff are always friendly and knowledgeable.

  21. So very grateful for this company and the people, from the office to the field. Always on schedule and very courteous, they go the extra mile to make sure we are safe and happy.

  22. Mark, this Fall we had our annual service completed by a service tech named Ken C., I believe. Very professional and a great person. We walked through my multiple wall furnaces and Rinnai hot water heaters in two residences here on our …

  23. For the past 15 years P. Gagnon and Sons has provided me with excellent service. Their staff is knowledgeable and professional and are just great to work with. The always go the extra mile to ensure my needs are addressed.

  24. Very reliable, professional, and a pleasure to do business with. By far one of the best decisions we made was choosing P Gagnon & Son as our oil and gas supplier when we moved to Rye. We purchase the service contract and whenever we’ve needed off hour service, they have come thru each and every time. Highly recommend.

  25. Outstanding professional support from P Gagnon & Son providing labor and installation of a heating system for my barn // work shop. P Gagnon has consistently and efficiently supported our propane, fuel oil and systems sustainability …

  26. Had propane line installed for stove in kitchen. Tech was courteous and on time. Job was done quickly and charges were reasonable. We just moved into our new home and found our oil tank was left on empty. We stopped by P. Gagnon and sons to …

  27. When I had a friend stay at my house while his apartment was being repaired after a flood, the heating zone for the upstairs wasn’t working.
    I called P Gagnon and they had someone here to fix it. I can always rely on P. Gagnon .

  28. It’s last Saturday night at 8:30. I come back home from a three day funeral in Boston. There’s no heat. There’s no hot water. It’s 61 degrees and heading lower……Panic…. Call Gagnon and reach the Answering Service, who is extremely …

  29. The people a P. Gagnon have always been courteous and caring. They try to do their best to meet my needs. Their technicians are professional and caring and they do a good job making sure the equipment is fixed to my satisfaction. You can tell customer satisfaction is very important to them.

  30. I’ve been a customer for many years and have been “happy” until just recently when I had a Mitsubishi MiniDuctless HP installed. Sales guy forgot to include the rain shield to meet the Maine’s installation requirement. Instead of BEING a …

  31. Easy to make appointment for P. Gagnon to come to the house to preview a project. Mike showed up right on time, was very knowledgable about the issues and P. Gagnon’s approach. Waiting to get the proposal, likely this week.

  32. Top-notch service and care. They know who I am when I call! And they help me pamper my old furnace. When I do replace it, P. Gagnon will be the only contender for my business.

  33. We had great customer service when our furnace went out. Called, he was here shortly thereafter and immediately fixed and back to warmth here. Thank you…could not have been better.!

  34. Same day response to a no heat call. There within an hour and a half. Quickly located problem and had repair done within an hour. Friendly technician, seems well versed in his job.

  35. P Gagnon & Sons has been very responsive to a couple of problems I’ve had with furnace and propane fired appliances. Technicians dispatched to our house have been prompt, open, helpful and friendly, as have been the people I’ve talked to on the phone.

  36. Doesn’t matter what the reason for the call, all the people at P Gagnon & Son always are more than happy to help and always there for me. Thank you for the past 35+ years of service.

  37. Bought a home and had to fight with them and bring down physical prof that when I did so any and all fuel was mine they had told me they were going to retrieve it and give seller the money for it. Was a Friday and I had until Monday morning …

  38. Service was excellent! Technician was thorough and meticulous when cleaning and adjusting fireplace. It is never worked this well, since we moved in 2 years ago.

  39. Thoroughly professional services are delivered with the hometown touch. Furnace inspection and maintenance program takes the worries out of winter operations. Fuel deliveries are reliable.

  40. Came out promptly on a Saturday and fixed the problem fast. The technician was friendly and efficient. He explained the problem clearly and told us how to avoid it in the future. You simply cannot ask for better than that

  41. They came to bleed the line and and charged us over $80 then the unit was leaking the next day and they charged us another $80 to tighten a filter. The filter never leaked prior to their first visit.

  42. P. Gagnon is a small community business. They care about their customers. Their customer service is excellent and the service department is fantastic. Some will complain their prices are higher per gallon on delivery but I like knowing that I know things will be taken care of when I need service. Worth the piece of mind.

  43. Shane did a great job repairing a leak in a copper supply pipe. Thanks for the prompt and professional service!
    Most your tech solved the problem of our prppane boiler misfiring by turning down the gas pressure. Thanks!

  44. P Gagnon & Son just replaced our failing boiler. From the service tech who found the issue to the salesman and the installation technicians everyone was very knowledgeable and very friendly. The end result looks clean and works very well so far.

  45. I would advise going elsewhere. They tried to charge me for a purchase through a third party that I never agreed to and said it was in standard practice. They tried to convince me it was in my sellers agreement when I bought the house and …

  46. My wife and I are in the process of building our house. Setting up a consultation, as well as setting up the appointment for installation was quick, and easy. Couldn’t have been happier with our service.

  47. From the first phone call I knew we were dealing with a company that cared about their customers. Michelle was very pleasant, knowledgeable and helpful. This is a company we will be doing business with for a long time.

  48. Thank you for responding promptly to my call for a new gauge on the top of my K1 tank. Unfortunately, the gauge was replaced without being diagnosed as the problem. In the end it was the heating unit itself that was faulty. I was never given an estimate and ended up with a bill I wasn’t expecting.

  49. Doug could not have been more helpful. He diagnosed our water heater issue, answered all my questions, and fixed the problem quickly. His visit was a very pleasant experience and he represented PGagnon very well

  50. One Saturday morning, we realized we had no hot water, which meant our furnace had died. Since it was the summer, it was not exactly an emergency, but still meant we couldn’t have comfortable showers! Gagnon’s came right out and with no …

  51. Great local company. Service is professional and the team is responsive. We changed over from oil to gas and Gagnon & Son were there when we needed them to coordinate with our plumber/heating guy. A bit pricey but you get what you pay for. …

  52. Had new countertops being installed and installers noticed propane smell from stove area. Called P. Gagnon and they sent a gentleman to the house very promptly. He was polite, quickly found the problem, and easily resolved the issue.

  53. I have used the services of P Gagnon & Son for many years, and I have always been extraordinarily pleased. They have taken care of my oil delivery and my furnace maintenance without fail. Recently they installed the Propane fuel for my standby generator, and that service was absolutely excellent. These people are the best!

  54. You hooked me in with a discount and when I mentioned it there were all kinds of stipulations and I couldn’t get the discount so no I won’t be using you again

  55. P Gagnon have been providing propane and burner services for my Wells residence for 3 years and I could not be happier with them. They provide the best service I’ve experienced and have been extremely responsive with various maintenance and project requests. Thank you P Gagnon!

  56. Their service techs are great but unfortunately that is the only good thing I can say about P Gagnon. Their prices are higher than most other places in the area for both propane and oil, and their office staff are mostly unfriendly (except …

  57. The folks at P Gagnon & Son have been the most professional, courteous, helpful, and capable individual and team that we’ve had the pleasure of doing business with since we moved to the area a decade ago. Each service, maintenance, sales, …

  58. I’ve been a customer of P Gagnon & Son for 25 years. I’ve always received superlative service and excellent communication. With an old house and plenty of associated issues over the years, P Gagnon has always gone above and beyond to take …

  59. Let’s start with this- their work is just fine. They have good techs who know their job. My issue is with their admin. Their billing department seems to be locked into the 1960’s. Every year I make an appointment to have my furnace cleaned. …

  60. AS a customer of P Gagnon for eleven years I have had numerous interactions with the staff. During a recent installation the staff was efficient, competent, covid prepared, friendly and discovered a defect in a piece of equipment they were …

  61. Prompt, professional, competent and courteous.
    Service techs always willing to explain and give options for solving the problem. Usually can take care of everything quickly and efficiently.
    I’m very satisfied with their service.

  62. P Gagnon & Son provides very good service and customer support. I’ve replaced both my oil tank and furnace thru P Gagnon & Son and I’ve been very satisfied with Scott the equipment sales manager and Dan the installation manager. Each of …

  63. I am very pleased with the installation of the Mitsubishi units. The installers arrived on time, worked very efficiently and explained the system. After the electricians came the next day to finish the installation, Gagnon returned to …

  64. Great customer service! Kent and Dan made our project much less stressful than anticipated and the ladies in the office have been a pleasure. All of the installation team have been very helpful and accommodating. Thanks, P Gagnon!

  65. The gentleman that serviced both our oil and propane furnaces was extremely polite and friendly. It was a pleasure to have him service them. Great personality and professional. Highly recommend.

  66. I am a new customer and have received outstanding service from this company. I have used them to perform work during my renovation and also for home heating fuel delivery. The office staff is very helpful and all field employees have been professional and prompt in delivering the best service.

  67. Very happy with this company. They did a great job suggesting an affordable solution to add a/c to our existing forced hot air heating system. They understand that the Cadillac is not always the best approach for your needs and offer cost …

  68. Thanks P Gagnon for coming out when we really needed you. The service tech was helpful and efficient. You had the boiler up and running again in no time. Glad to know that we have a company like yours to depend on.

  69. Service provider who came to the house was good. Just wish we’d been informed in advance that there was a $150. charge for responding to a “gas smell ” call. Will wait next time and hopefully not blow up.

  70. We are very pleased with the service and quality since choosing P. Gagnon when we built our home three years ago. As a propane supplier, servicing our gas fireplace and cooktop, we have had them visit several times at our request to assist …

  71. We were very happy with the services by P Gagnon. Having a complete conversion from oil to propane was a big job and Dana and Jesse were amazing. Prompt, courteous and thorough. They kept us informed every step of the way. Would highly recommend!

  72. I highly recommend this company to anyone that wants great professional service. With people that know exactly what they are doing and do it with a smile . I can only repeat what I have written above. The Tech that came here to clean …

  73. I had a great experience, and wish to thank everyone I interfaced with, I had a jotul direct vent stove from my previous home and I wanted to install it in my all electric cottage. …

  74. We use P Gagnon for service of our furnace, oil and propane delivery for a few years. The office staff is always great to chat with and get appointments set up. The service techs are pleasant and always going the extra step in explaining …

  75. I have used P Gagnon & Son since 2014 when I moved to my home in Eliot, ME. They provide oil, propane, and annually service my oil furnace. All the techs are professional and offer good advice on maintenance. I have auto fuel deliver so …

  76. We woke to a cool house and did a cursory look to see if there was anything obviously wrong with our boiler. There was not. Checking the manual, we went through the start up procedure, but it would not remain running, so we called for …

  77. They said they’ll be there Friday and they showed up Friday on time the two gentlemen that came was very friendly and knowledgeable and the tank is always full when I need it

  78. A big thank you to P Gagnon for the quick response to our emergency call. The tech arrived within 30min and had our furnace back up and running in short order. Highly recommend P. Gagnon.

  79. Service person arrived timely and over a period of about two plus hours did one of the most efficient annual furnace cleaning jobs I’ve ever experienced. Went out of his way to explain everything he did as well as suggestions on how to improve heat in areas less than adequate. Guess this is why I have Gagnon.

  80. the service men who work for P gagnon are great and do a good job. Unfortunately the paper bills and the online transactions do not agree and it makes it very frustrating to try and pay a bill. I have told the front staff and they don’t …

  81. We switched from another company after unsatisfactory customer service. P Gagnon & Son came right out and got everything installed and running quickly. Everyone was so professional and very helpful. Everything was explained to us and we …

  82. We have been using P Gagnon for 25 years. When we bought this home 7 years ago it felt only natural for them to work on this furnace as well. They are very knowledgeable with our mammoth system that is almost as old as our home and still in working strong and proud

  83. P. Gagnon maintains my Oil Furnaces , Jotul fireplace and propane heater perfectly. Each year they arrive on time and the technicians are professional and thorough. …

  84. P ganon is one of the best oil/propane companies around. This evening my wife and I came home and smelled gas, and for some reason, we couldn’t find the source. Lucky for us, we called their after-hours service, and we got a call back from …

  85. We’ve been with PGagnon for 22 years, never had a negative experience. Prices are fair, the techs are friendly and get the job done, and they have always responded quickly for any issue we had. Cannot recommend them highly enough!

  86. Frank was the best oil technician we have had in our home in the 18 years we have been with your company. The burner is running the best it has in many years. His attitude about having to come out after hours to our home was very positive and he had our heat & hot water up and running in less than an hour.

  87. There were some difficulties communicating at the outset of our project but when we were finally able to connect we were satisfied with the workmanship and attention to detail. The billing methods are a bit confusing and required some direct communication, all straightened out eventually.

  88. Gagnon installed a new Rinnai propane heater for us. The installer was courteous and professional. He was great in every aspect of the removal and install. We are completely satisfied and recommend highly without hesitation.

  89. The tank setup guys were great. My only complaint was the filling of the tanks. I only wanted 50 more gals in each tank because the price is higher now and I won’t be using much until the fall. But the driver said he had to fill them totally. Now I owe over $700. Would appreciate a payment plan

  90. I can’t say enough good things about this company. I have been with them for years and they always come through . Recently I had a problem with my HVAC , they were here within the day and fixed it within an hour. The workers are very polite, knowledgeable and always leave the work site clean.

  91. As a new customer, I am very pleased with how things went with the new service setup. Scott Hemingway is terrific to work with. Very thorough and detailed. There were no surprises. Looking forward to a long relationship with P Gagnon & Son.

  92. When our boiler was reporting a sensor malfunction and only working sporadically, we contacted Gagnon to replace the part. The technician that was sent hemmed and hawed, deflected and came up with other things that “could be wrong.” We …

  93. P Gagnon and Son has been servicing our home even since before we moved in over 20 years ago. They replaced our antiquated oil boiler with a more modern propane unit with on demand hot water system which lasted us for 15 years. They …

  94. On short notice they got my gas range installed and hooked up while we were moving into our new house. The technician that did the work was competent, professional and communicated what he was doing along the way. It was a great experience and I would definitely recommend them!!

  95. I have been impressed with the service and support from P. Gagnon & Sons since moving to Wells in 2019. This week the team surpassed our already high expectations. Our tankless hot water system was beginning to fail and we were able to get …

  96. I have been a customer of P Gagnon for over twenty years. They have provided friendly and SUPERIOR service in every instance we have done business.

  97. As a long term satisfied customer of P Gagnon & Son I have come to expect, and always get, the best service possible. I use P Gagnon and Son for all heating, air conditioning, and fuel deliveries. A recent annual tune-up of our high …

  98. Quick and reliable, I can’t speak highly enough of these folks! We also recently opted to have our furnace and water heater replaced. Frank and the rest of the P Gagnon crew did an amazing job of getting everything in place and fixing the room’s old pipes. We are thrilled with the new setup!

  99. Thanks for keeping us warm for the past four years! one night in particular when my 250 gallon tank went dry. that night at three in the morning you came to give us more kerosene!!!

  100. We love our new Energy Kinetics System 2000 boiler. Brian, Frank and the rest of the team did an outstanding job! Could not be happier with the install or the boiler. We can’t believe how quiet it is. Thanks for doing a professional job for us.

  101. Great company and even better employees. I have had numerous instances needing immediate assistance, and whether it’s heating or cooling they have always come out in quick time identifying the problem and coming up with a solution to fix it. Thank you for taking care of us!

  102. Great customer service from office to delivery drivers to field technicians. Very experienced and skilled field technicians. I highly recommend PGagnon for fuel provision and for heating system maintenance.

  103. Work was completed professionally and expediently. Any questions we had were answered very quickly. Would recommend P Gagnon & Son to anyone in the local area, if anything they may be a little more expensive than the competition, but certainly worth it.

  104. We Have been a very satisfied customer for over 40 years. We have always had an exceptionally enjoyable experience with P Gagnon & Son. Everyone I have dealt with has been very professional and knowledgeable.

  105. P.Gagnon has been reliable and fast in every one of my dealings with them. Everybody I have worked with is very reasonable, and I never got the impression anybody was just trying to get more money out of me the way I have with some other …

  106. We’ve been using P. Gagnon for many years for all of our propane and heating needs. The technicians may not have the perfect fix on the first go but they have a deep bench and usually find the correct solution through a collaborative …

  107. I really like doing business with P. Gagnon & Son. They are always very courteous, return calls promptly, and deliver oil to me on time. I recommend them wholeheartedly.

  108. I ordered and prepaid for a delivery to fill propane tanks on 1-25-2023. They told us, that we would get it by Monday. When Monday came around and we didn’t get it, we called, they told us, it would be Thursday, cause they weren’t in our …

  109. W e are extremely pleased with the services that we have received through Gagnon and Sons. It has been a pleasure doing business with them and we know they are only a phone call away if needed.

  110. We have used Scott for several projects and he was always responsive, pleasant and professional. We switched to Gagnon to work with a local company and we received the service we were hoping for.

  111. Everyone in the office is very friendly. My only issue is that I’ve never received a notice of a fill up. Typically it should be a door tag or email confirmation of delivery so I know to pay an invoice, but a few times I have gotten a email …

  112. Unfortunatly I had a full P. Gagnon propane tank that I was not using and it must have been leaking because when they came to replace it with a larger tank there was only 3 gallons of propane. Bad luck for me. Processes and communications …

  113. Very disappointed in phone payment service as my last verbal payment was mislabeled as “updating my credit card info” and wasn’t credited the pay early discount and I owed the late fee when I found out a month later. I can’t afford their …

  114. Extremely responsive. Super competitive prices. Great communications. I’ve dealt with a number of heating/cooling companies over the years and P Gagnon & Son rate right at the top.

  115. All of the staff at P Gagnon are incredible! The employees that installed my mini splits were professional, polite and friendly. I felt comfortable having them in and outside of my home.

  116. Your front office knows that we often request a specific technician as our furnace is now 17 years old. Your service team called us a few weeks ago to let us know that the technician we requested had a cancellation and could complete the …

  117. When I called after noticing a leak under my furnace, they sent someone out that afternoon. He did a great job diagnosing the problem and fixing it that day! I have an annual service contract and they are always responsive.

  118. A new customer with P Gagnon and we are happy so far. We switched from oil to propane for heating system and the work was done well, neat and quickly. So far, I recommend them.

  119. Very thorough installation of our new tank. The guys came into the house and checked our new stove hook-up and found a small propane leak, which they fixed. Very happy with their service.

  120. The installation of a gas heating system at my house was a really challenging project. The P. Gagnon team did a great job of navigating the process and making sure everything was installed and working well. A project that was supposed to take 2 days took over a week. They were determined and professional the whole time.

  121. Replaced complete heating system. Boiler, oil tank … explained all equipment options and help decide what was best for my situation. From removal of old to intallation new equipment, work was well coordinated. Nice clean installation. …

  122. It took four technicians from another company to diagnose our boiler issues. Having lost confidence in them, I contacted R Gagnon. They were professional, responsive, and capable. The process of installing a new boiler in our home, and …

  123. P Gagnon has always been my provider of choice for propane and all the needs it has to be repaired and to purchase a new one. they are always professional and so friendly and easy to work with. They might be more expensive than their …

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